Study

Guide
Department of Business Management

Introduction to Business Management

OBS 114

© 2023 University of Pretoria

The ssociation to dvance ollegiate chools of usiness (AACSB)

The EMS Faculty is at an advanced stage in an accreditation process with the AACSB and in time, the Faculty
will be accredited as an AACSB institution. This accreditation is over and above the range of professional and
other accreditations that individual programmes in the faculty may already have. Specific benefits derived
from the AACSB accreditation are the following:

• Highest standards are guaranteed

AACSB is one of the most rigorous and selective types of evaluation. Your education is carefully planned,
carefully taught and carefully analysed to ensure effective learning and the achievement of the EMS
mission and learning goals.

• You will be in demand

Studying at an AACSB institution will give you the highest recognition and top universities, locally and
internationally, and employers will be interested in you. You will be noticed and stand out as a graduate
of a quality institution.

© 2023 University of Pretoria i

Table of Contents
1 Module calendar: important dates and overview ................................................................................. 1
2 Introduction ....................................................................................................................................... 2
2.1 Welcome .................................................................................................................................... 2
2.2 Educational approach .................................................................................................................. 3
2.3 Learning in the discipline ............................................................................................................. 4
3 Administrative information ................................................................................................................. 4
3.1 Contact details ............................................................................................................................ 4
3.2 Timetable ................................................................................................................................... 5
3.3 Study material and purchases ...................................................................................................... 6
3.4 McGraw-Hill Connect .................................................................................................................. 6
4 Module information ........................................................................................................................... 6
4.1 Purpose of the module ................................................................................................................ 6
4.2 Overall competencies/module outcomes ..................................................................................... 6
4.3 Learning presumed to be in place ................................................................................................ 7
4.4 Module structure ........................................................................................................................ 8
4.5 Credit map and notional hours .................................................................................................... 8
4.6 Units........................................................................................................................................... 8
4.7 Assessment............................................................................................................................... 11
4.7.1 Quizzes ................................................................................................................................. 12
4.7.2 Connect Activities .................................................................................................................. 12
4.7.3 Group Presentation ............................................................................................................... 12
4.7.4 Semester tests and Sick test ................................................................................................... 14
4.7.5 Exam .................................................................................................................................... 14
4.8 Assessment policy ..................................................................................................................... 14
5 Grievance procedures ....................................................................................................................... 15
5.1 Undergraduate students ........................................................................................................... 15
6 Departmental and Module rules, requirements and guidelines ........................................................... 15
6.1 Sick test or sick examinations..................................................................................................... 16
6.2 Changes to marks ...................................................................................................................... 16
7 Communication ................................................................................................................................ 16
8 Plagiarism ........................................................................................................................................ 16
9 Support services ............................................................................................................................... 17
9.1 Safety in the evenings and emergencies ..................................................................................... 17
9.2 E-learning support..................................................................................................................... 17

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 9.3 Other support services: ............................................................................................................. 17
10 EMS student support by Faculty Student Advisors .......................................................................... 20
11 Alphabetical list of degrees/diplomas/fields of study and faculty administrators responsible for those
degrees ................................................................................................................................................... 21

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1 Module calendar: important dates and overview
Week Date Material Connect activities Quiz Tutorial
1 20Feb – 24Mar Introduction + Group None
divisions
2 27Feb – 03Mar Chapter 1 Open 08:00 Monday 27/02
Close 16:00 Friday 03/03
3 06Mar – 10Mar Chapter 2 Open 08:00 Monday 06/03
Close 16:00 Friday 10/03
4 13Mar – 17Mar Chapter 3 Part A Open 08:00 Monday 13/03

5 20Mar – 24Mar Chapter 3 Part B Close 16:00 Friday 24/03 Quiz 1 A tutorial will be held this
week during lecture 3
6 27Mar – 31Mar Semester test 1 None
7 03Apr – 07Apr Chapter 4 Open 08:00 Monday 03/04
Close 16:00 Friday 07/04
8 10Apr – 14Apr Chapter 5 Open 08:00 Monday 10/04
Close 16:00 Friday 14/04
9 17Apr – 21Apr Chapter 6 Open 08:00 Monday 17/04 A tutorial will be held this
Close 16:00 Friday 21/04 week during lecture 3
10 24Apr – 28Apr April Recess None
11 01May – 05May Chapter 8 Open 08:00 Monday 01/05
Marketing
Management
12 08May – 12May Chapter 8
Human Resources
13 15May – 19May Chapter 8 Close 16:00 Friday 19/05 Quiz 2
Financial Management
14 22May – 26May Semester test 2 None
15 29May – 02Jun Chapter 9 Open 08:00 Monday 29/05 A tutorial will be held this
Close 16:00 Friday 02/06 week during lecture 3
16 05Jun – 09Jun Group Assignment None
Submission Week
17 12Jun – 16Jun Sick test None
18 19Jun – 23Jun Tutorial weeks A tutorial will be held this
None
week during all lectures
19 26Jun – 30Jun Exam None
20 03Jul – 07Jul Supplementary None
21 07Jul – 23Jul Recess None

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2 Introduction
2.1 Welcome

Dear OBS 114 Students,

Welcome to the world of Business Management! We are thrilled to have you as part of our community of
learners, entrepreneurs, academics and of course, managers. This module is designed to provide you with a
comprehensive overview of the key concepts and practices in Business Management, and to equip you with
the skills and knowledge needed to succeed in the dynamic and ever-changing business environment.

You will explore a range of topics, including entrepreneurship, marketing, finance, human resources,
operations, business ethics, corporate culture and strategic management. Through engaging lectures,
interactive discussions, and group projects, you will gain a deeper understanding of the complex and
interconnected aspects of business, and develop the critical thinking and problem-solving skills necessary to
tackle real-world business challenges.

We understand that this is a new and exciting journey for you, and we are here to support you every step of
the way. Our dedicated faculty and staff are committed to helping you reach your full potential, and to creating
a positive and inclusive learning environment that fosters collaboration and growth.

So get ready to dive into the exciting world of Business Management! We look forward to seeing you in class,
and to sharing in your growth and success.

Best regards
The Business Management team.

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2.2 Educational approach

In the dynamic world of business, technology plays an integral part in ensuring organisational competitiveness.
In this module we focus to align these leaning outcomes and content with what is required in the world of
Business Management. We expose you to flexible learning principles that spells “fun to learn”.

In this module we intend to integrate technology as a support mechanism in teaching and learning through a
flipped classroom and collaborative learning approach. It is an ideal and tested method that will trigger your
interest in Business Management. This module will form a solid foundation to support your future studies and
ultimately your career. Therefore, your success in this module requires responsibility from your side to attend
all the lectures and to participate and complete the required activities by the given deadline and expected
standard. The mode and fast pace of delivery, in essence, places enormous responsibility on you, the student,
but not in such a way that complete instruction is removed from the classroom. The activities for OBS 114
include:

Activity 1: Theoretical instruction (at home, outside the class)

Adaptive reading + quiz + group work. When we start with a new unit in class you have to complete the
adaptive reading exercise throughout working on the specific unit. A quiz in preparation for the semester test
and exam will be written the Friday before each semester test, excluding the sick test. All the above mentioned
activities will contribute towards your semester mark so make sure that you take note of the deadlines
provided in the study guide and on Blackboard. We will give you enough time to complete the exercises so no
extension for any reason will be granted.

Activity 2: Formal in-class lectures

We will facilitate formal in-person lectures for OBS 114. You have three formal lectures for OBS 114 per week.
The theory discussed in class will be derived from your textbook. Lectures are equipped with providing content
rich contact sessions on the most important and most complex parts of the chapter. This might mean that we
do not discuss the whole chapter in class although you still have to study that for the semester tests and the
examination and therefore place an additional responsibility on you to consult with our tutor in time if you
need additional assistance with certain outcomes. You will also receive a copy of all the presentation slides in
PDF format on ClickUP to assist you with your preparation for the semester test and the examination. The
formal lectures will be recorded and uploaded onto ClickUP.

Activity 2: Group presentation

The group assessment is an exciting journey that all lectures and students will look forward to in OBS 114.
Groups are given opportunity to start working on the presentation from the first week in the semester up until
the presentation. All chapters are incorporated into the presentation in live time, ensuring repetition of the
theory in in groups. The dynamics of group assessment involve students working together to achieve a
common goal, which requires effective communication, collaboration, and coordination. It also provide
numerous benefits such as improved critical thinking skills, increased creativity, and enhanced problem-solving
abilities.

This teaching approach emphasizes the importance of teamwork, leadership, and communication skills in
achieving organizational goals. This approach aligns with key concepts in Business Management such as
organizational behaviour, leadership, and strategic management. The approach is also consistent with the
broader trend in business management towards more participatory and team-based organizational structures.

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2.3 Learning in the discipline

Students will benefit more from any module when they participate in class discussions, prepare for class,
complete assignments and incorporate active interaction. The OBS 114 module sets the tone for all further
Business Management modules and encourage students to get familiar with the OBS 114 activities.
Throughout the year CEO guest lectures and respectable management figures will present at TuksNovation
and Future work of Africa functions. Students are encouraged to participate at these discussions to build
networks and gain insights from top managers in South Africa. Students are encouraged to proactively
approached all modules to ensure their utmost satisfactory. On this note, students are strongly encouraged
to attend all classes and tutor sessions.

3 Administrative information
3.1 Contact details
Consultation
Building and Telephone hours (in
Name Email address
room number number person and
online)
Module coordinator Ms Carla EMS Building, Upon
and lecturer Oosthuizen Level 3 If you need the assistance of a lecturer, requests
Ms Sharon EMS Building, use this OBS 114 email address as well. Upon
Lecturer
Badenhorst Level 3 Lecturers will not respond to emails sent requests
Lecturer
Ms Marion EMS Building, directly to their personal accounts. Please Upon
Bester Level 3 be as specific as possible when contacting requests
Mr Thato EMS Building, the OBS 114 email. Upon
Lecturer
Mokoena Level 3 requests
Departmental Mr A EMS 3 50.2 012 420 2546 [email protected]
N/A
administrator Makeketa
EMS Building, Upon
Tutors TBC N/A [email protected]
Level 3 requests
EMS Building, Upon
Teaching assistants TBC N/A [email protected]
Level 3 requests
EMS 3-27 Upon
OBS Helpdesk N/A 012 420 3454 [email protected]
requests
Faculty Student Ms Zinhle EMS 1-13.2 012 420 3322 [email protected] Upon
Advisor Sibiya requests
Merensky 012 420 4714 [email protected] Upon
Subject librarian Ms E Peu
Library 2- 47.1 requests
McGraw-Hill Mr J
N/A N/A [email protected] N/A
Education Greyling

Your Faculty Student Advisor can advise you on goal setting, adjustment to university life, time management,
study methods, stress management and career exploration. Book an individual consultation or attend a
workshop. For other support services see Section 5.

If you need the assistance of a lecturer, use this email address as well. Lecturers will not respond to emails
sent directly to their personal accounts. Please take note that the tutors are dedicated to assisting you with
OBS 114 subject-related matters and to answer subject specific enquiries.

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To make an appointment with them, please send a request through email. Add type of query (e.g. class test,
and student number) in the subject line of the email. All emails received during the week will be responded
to within 48 hours. Emails sent over weekends, university holidays and public holidays will be attended to on
the first workday after the specific day.

3.2 Timetable
Please take note of the changes to the lecture groups. The groups below differ from the groups provided on
the UP Portal module look up function.

Group Day Activity Time Venue Campus Lecturer

01 Tuesday L1 10:30 - 11:20 Centenary 3 Hatfield Ms Carla Oosthuizen
Wednesday L2 14:30 - 15:20 EMS 4-152
Friday L3 15:30 - 16:20 Centenary 2
02 Monday L1 15:30 - 16:20 HB 4-2 Hatfield Ms Marion Bester
Wednesday L2 13:30 - 14:20 EMS 4-152
Thursday L3 13:30 - 14:20 HB 4-2
03 Tuesday L1 09:30 - 10:20 Centenary 3 Hatfield Ms Carla Oosthuizen
Wednesday L2 13:30 - 14:20 IT 4-5
Friday L3 12:30 - 13:20 vd Bijl Hall
05 Monday L1 10:30 - 11:20 IT 2-23 Hatfield Ms Sharon Badenhorst
Tuesday L2 16:30 - 17:20 vd Bijl Hall
Wednesday L3 10:30 - 11:20 Centenary 2
06 Tuesday L1 08:30 - 09:20 Centenary 3 Hatfield Ms Carla Oosthuizen
Wednesday L2 15:30 - 16:20 HB 4-1
Friday L3 14:30 - 15:20 HB 4-1
08 Monday L1 13:30 - 14:20 Centenary 1 Hatfield Ms Marion Bester Similar to group
4 and 9 on the
Wednesday L2 12:30 - 13:20 IT 4-5 UP Portal with
Thursday L3 16:30 - 17:20 IT 4-1 different venues
10 Tuesday L1 15:30 - 16:20 vd Bijl Hall Hatfield Mr Thato Mokoena
Wednesday L2 14:30 - 15:20 Centenary 6
Friday L3 15:30 - 16:20 IT 4-1
11 Tuesday L1 14:30 - 15:20 vd Bijl Hall Hatfield Mr Thato Mokoena Similar to group
Wednesday L2 15:30 - 16:20 EMS 4-152 4 and 9 on the
UP Portal with
Friday L3 10:30 - 11:20 Centenary 4 different venues
51 Monday L1 07:30 - 09:20 Aldoel 2 Groenkloof Ms Sharon Badenhorst
Tuesday L2 15:30 - 16:20 Aldoel 2

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3.3 Study material and purchases

The textbook for OBS 114 is the astounding Advanced Business Management Series: Fundamentals of Business
Management by S, Pretorius and L, Nkhumeleni, published by McGraw-Hill.

You do not have to make any additional purchases for OBS 114. The cost
of your study material have been worked into your module fees. You
have automatic access to the online platform through your clickUP page.
Additional information to your McGraw-Hill Connect are shared on
Blackboard.

The package includes:

• E-book and SmartBook for OBS 114 and OBS 124
• Access to the Connect platform for 12 months

Please take note if you for any reason have to repeat one of the first-
year modules in the next academic year, you will have to purchase the
package again. We update content on a yearly basis to ensure that it
stays relevant to the real world of business.

3.4 McGraw-Hill Connect

Please refer to the additional material on Blackboard to get access to your e-book as well as to access and
complete the Connect activities.

4 Module information
4.1 Purpose of the module

The purpose of this module is to equip students with the knowledge, skills, practices and principles to establish
an informed understanding amongst them about the dynamic and changing world of management. This
module focuses on establishing an awareness of the interaction between the individual as a manager and the
organisation in which he/she works and how it functions in an ever- changing environment.

4.2 Overall competencies/module outcomes

To complete this module successfully you need to master the following module outcomes:

MO1 Demonstrate knowledge and understanding of the basic principles and practices related to the field
of Business Management.
MO2 Apply the processes related to different business functions within the contexts of an organisation
and its external environment.
MO3 Explain management functions and tasks in terms of its role in the achievement of
organisational goals.
MO4 Analyse the nature, importance and implications of responsible and ethical managerial
behaviour in multi-cultural and diverse business environments.

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4.3 Learning presumed to be in place

The University of Pretoria aspires to produce graduates with attributes that will enable them to develop further
as individuals, members of different communities of practice and citizens of their own countries in the world.
These attributes emerge from the achievement of the exit-level outcomes of each qualification, which embed
the Critical Cross Field Outcomes of the South African Qualifications Authority. The depth of student
engagement and the level of a qualification will have an impact on the degree to which attributes are realised.
At the highest level, the following can be said of University of Pretoria graduates:

• They possess intellectual curiosity and an inquiry-led approach to knowledge. The rigorously apply
knowledge and research methodologies from a variety of paradigms, appropriate to their fields of study
and professions, to create innovative solutions to challenges and communicate their knowledge
effectively.
• They conceptualise issues and synthesize knowledge creatively to provide solutions for current and
future-oriented challenges. They conduct context-focused, solution-oriented inquiries using critical,
creative and logical thinking. They use a systems approach to manage change in complex situations, using
global perspectives to improve understanding of causes and solutions related to local problems
• They function autonomously and confidently as individuals, within the work environment locally and
globally, and as citizens. They demonstrate initiative in overcoming life and work challenges, devise ways
to improve their own performance and take responsibility for their own decisions and development.
• They have the relevant intra- and interpersonal skills to work collaboratively and cooperatively in
multidisciplinary team contexts. They interact constructively and create opportunities for shared learning.
They have conflict management skills and negotiate constructive outcomes. They use and provide
opportunities to develop individuals, teams and communities, and value networking.
• They behave ethically and with integrity within the profession and its culture. They promote accepted
professional values. They integrate expertise or experience and communicate these in different contexts
locally and globally with a view to transformation.
• They have a sense of social responsibility, respect human rights and dignity and exhibit informed civic,
cultural and environmental awareness. They work with value-led behaviour for public good, social justice
and environmental sustainability. They make an active social and civic contribution and advocate
transformation locally, nationally and globally.
• They communicate well with a range of people and communities in diverse social, cultural, geographical
and workplace contexts using appropriate language (oral and written) as well as numerical, graphical and
presentation skills. They effectively use relevant information to advance lifelong learning and execute
work tasks and are able to gather and synthesise data and summarise key issues. They have up-to-date
digital knowledge and experience of technology generally and in their fields.

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4.4 Module structure
It is vital for students to understand the big picture and how all Business Management modules tie together

YOU
ARE
HERE

4.5 Credit map and notional hours

The number of credits allocated to a module gives an indication of the volume of learning required for the
completion of that module and is based on the concept of notional hours.

Class Assessment Other:

Independent
contact clickUP Practical Tutorials (including Field trips
work
sessions assignment) Guest lectures
22 4 0 4 6 64 0
Total hours 100 = credits 10 x 10 notional hours (per credit)

4.6 Units
LEARNING OUTCOMES ASSESSMENTS
CHAPTER 1
LO 1-1 Understand the nature of entrepreneurship
LO 1-2 Understand the general scope of small business Semester tests
LO 1-3 Identify actions key to becoming a small business owner
Connect quiz
LO 1-4 Recognise how small businesses are important to our economy and your community
LearnSmart reading
LO 1-5 Recognise the key aspects of the entrepreneurial personality and their operational
competencies Group Presentation
LO 1-6 Identify the sources of opportunity entrepreneurs draw on to get business ideas Exam
LO 1-7 Understand how creativity methods can help business owners recognise new opportunities

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 LO 1-8 Describe how to construct a business model canvas to assess the feasibility of your business
idea
CHAPTER 2
LO 2-1 Describe what management is, why management is important, what managers do, and how
managers use organisational resources efficiently and effectively to achieve organisational
goals.
LO 2-2 Identify the four principal tasks managers perform in organisations and explain how
managers’ ability to handle each one affects organisational performance. Semester tests
LO 2-3 Differentiate among three levels of management and understand the tasks and Connect quiz
responsibilities of managers at different levels in the organisational hierarchy. LearnSmart reading
LO 2-4 Distinguish among three kinds of managerial skills and explain why managers are divided Group Presentation
into different departments to perform their tasks more efficiently and effectively. Exam
LO 2-5 Discuss some major changes in management practices today that have occurred as a result
of globalisation and the use of advanced technology.
LO 2-6 Identify and explain the five challenges managers face in today’s increasingly competitive
environment.
CHAPTER 3
PART A
LO 3-1 Describe the various personality traits that affect how managers think, feel, and
behave
LO 3-2
Semester tests
Explain what values and attitudes are and describe their impact on managerial
Connect quiz
action
LearnSmart reading
LO 3-3 Discuss how moods and emotions influence all members of an organisation.
Group Presentation
LO 3-4 Describe the nature of emotional intelligence and its role in management.
Exam
LO 3-5 Define organisational culture and explain how managers both create and are
influenced by organisational culture.
PART B
LO 3-6 Explain what leadership is, when leaders are effective and ineffective, and the
sources of power than enable managers to be effective leaders
LO 3-7 Identify the traits that show the strongest relationship to leadership, the
behaviours leaders engage in, and the limitations of the trait and behaviour models Semester tests
of leadership Connect quiz
LO 3-8 Explain how contingency models of leadership enhance our understanding of LearnSmart reading
effective leadership and management in organisations. Group Presentation
LO 3-9 Describe what transformational leadership is and explain how managers can Exam
engage in it.
LO 3-10 Characterise the relationship between gender and leadership and explain how
emotional intelligence may contribute to leadership effectiveness.
CHAPTER 4
LO 4-1 Describe the nature of ethics.
LO 4-2 Differentiate between the claims of the different stakeholder groups that are
Semester tests
affected by managers and their companies’ actions.
LO 4-3
Connect quiz
Describe four rules that can help companies and their managers act in ethical ways.
LearnSmart reading
LO 4-4 Discuss why it is important for managers to behave ethically.
Group Presentation
LO 4-5 Identify the four main sources of managerial ethics.
Exam
LO 4-6 Distinguish among the four main approaches toward social responsibility that a
company can take.
CHAPTER 5
LO 5-1 Discuss the increasing diversity of the workforce and the organisational
environment.
LO 5-2 Explain the central role that managers play in the effective management of Semester tests
diversity. Connect quiz
LO 5-3 Explain why the effective management of diversity is both an ethical and a business LearnSmart reading
imperative. Group Presentation
LO 5-4 Discuss how perception and the use of schemas can result in unfair treatment. Exam
LO 5-5 List the steps managers can take to manage diversity effectively.
LO 5-6 Identify the two major forms of sexual harassment and how they can be eliminated.

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 CHAPTER 6
LO 6-1 Understand the nature of managerial decision making, differentiate between programmed
and nonprogrammed decisions, and explain why nonprogrammed decision making is a
complex, uncertain process.
LO 6-2 Describe the six steps managers should take to make the best decisions and
explain how cognitive biases can lead managers to make poor decisions. Semester tests
LO 6-3 Identify the advantages and disadvantages of group decision making and describe Connect quiz
techniques that can improve it. LearnSmart reading
LO 6-4 Explain the role that organisational learning and creativity play in helping Group Presentation
managers to improve their decisions. Exam
LO 6-5 Describe how managers can encourage and promote entrepreneurship to create
a learning organisation and differentiate between entrepreneurs and
intrapreneurs.
CHAPTER 8
Human Resource Management
LO 8-1 Explain why strategic human resource management can help an organisation gain
a competitive advantage.
LO 8-2 Describe the steps managers take to recruit and select organisational members
LO 8-3 Discuss the training and development options that ensure organisational members Semester tests
can effectively perform their jobs. Connect quiz
LO 8-4 Explain why performance appraisal and feedback are such crucial activities and list LearnSmart reading
the choices managers must make in designing effective performance appraisal and Group Presentation
feedback procedures. Exam
LO 8-5 Explain the issues managers face in determining levels of pay and benefits.
LO 8-6 Understand the role that labour relations play in the effective management of
human resources.
Financial Management
LO 8-7 - -
LO 8-8 Explain the role and responsibilities of financial managers.
LO 8-9
Semester tests
Outline the financial planning process and explain the three key budgets in the
Connect quiz
financial plan.
LearnSmart reading
LO 8-10 Explain why firms need operating funds.
Group Presentation
LO 8-11 Identify and describe different sources of short-term financing.
Exam
LO 8-12 Identify and describe different sources of long-term financing.
Marketing Management
LO 8-13 Define the role of marketing in organisations. Semester tests
LO 8-14 Describe how marketers create value for a product or service. Connect quiz
LO 8-15 Understand why marketing is important both within and outside the firm. LearnSmart reading
Group Presentation
Exam
LO 8-16 - -
CHAPTER 9
LO 9-1 Explain why groups and teams are key contributors to organisational effectiveness.
LO 9-2 Identify the different types of groups and teams that help managers and
organisations achieve their goals.
LO 9-3 Explain how different elements of group dynamics influence the functioning and LearnSmart reading
effectiveness of groups and teams. Group Presentation
LO 9-4 Explain why it is important for groups and teams to have a balance of conformity Exam
and deviance and a moderate level of cohesiveness.
LO 9-5 Describe how managers can motivate group members to achieve organisational
goals and reduce social loafing in groups and teams

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4.7 Assessment
In this section of the study guide it is important to provide students with the full details of all assessment tasks
in the module.

Assessment Weighting in
Short description / The assessment
Assessment title instrument relation to final Venue
scope tool used
used mark

Quiz 1 Ch 1-3 Quiz on Memorandum 5 Online/ at home

Blackboard

Quiz 2 Ch 4-8 Quiz on Memorandum 5 Online/ at home

Blackboard

Connect Activities The best 5 out of 8 Activities on Memorandum 5 Online/ at home

(8) Connect Activities will Blackboard
contribute towards (McGraw-Hill
your mark Connect)

Group Presentation The rubric and In person Rubric (see 15 On campus in

assessment group Blackboard for person. Specific
instructions can be presentation. details) venues will be given
found on Blackboard closer to the Group
and in section 4.7.3 of Presentation Week
the Study Guide

Semester test 1 Ch 1-3 Memorandum 35 CBT Labs

Semester test 2 Ch 4-8 Memorandum 35 CBT Labs

Sick test Ch 1-6, 8-9 Memorandum 35* CBT Labs

SEMESTER MARK 100/2 = 50%

Exam/exam Ch 1-6, 8-9 Memorandum 50%

assignment

FINAL MARK (Semester mark + Examination mark) 100%

Group
Semester Semester Connect Semester
Quiz 1 Quiz 2 Test 1 Test 2
Presen- Activities Mark
tation

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4.7.1 Quizzes
The quizzes are compulsory test opportunities for students to improve their semester mark. The quizzes are
scheduled the Friday before each semester test week to serve as additional practise and study opportunities
towards the semester test. Please refer to section 4.7 in the Study Guide to familiarise yourself with the scope,
venue, date and weight of each quiz.

4.7.2 Connect Activities

The Connect activities consist of multiple questions based on the material in the book. The Connect Activities
are put in place to encourage students to read and understand the material outside of assessment preparation
and lecture sessions.

The Connect activities are only open for the week in which the material is being discussed. For example, during
the week of 06 March to 10 March, while working on chapter 2 in class, he Connect activity for Chapter 2 will
be open. The table below provides the start and due date as well as the mark allocation.

Please familiarise yourself with McGraw-Hill Connect. This is where all the Connect Activities will take place
and where you will find your e-book. The McGraw-Hill tab can be found on ClickUP

PLEASE NOTE: Out of the 8 Connect Activities, only the best 5 (5 highest scores) will contribute to the semester
mark.

4.7.3 Group Presentation

The group presentation will be discussed in depth in class, as well as in the separate rubric and assessment
documents on Blackboard. The groups will be created and divided by a random divider on Blackboard. Groups
will be able to get in touch by the first week of class.

The assignment: Groups (7-9 students) present a pitch between 7-9 minutes based on an existing company or
project to a panel of investors (the lectures). Groups need to use elements of all 8 chapters to improve the
current company’s operation or project to eventually have the investors invest in the improvements.

It is recommended that each member in the group choose a chapter to present on and one member do the
introduction and conclusion.

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The rubric:
Significantly exceed
Criteria Expectations not met Below expectations Meet expectations Exceed expectations
expectations
0 1 2 3 4 5 6 7 8 9 10
Content
- Use of fundamental business theories (all 8 chapters) to analyse
the problem(s) presented.
- Clear presentation of solutions, ideas, and strategies
0 1 2 3 4 5 6 7 8 9 10
Organization
- Clear introduction
- Logical flow and transitions between main points
- Clear conclusion and summary of main points
0 2 3 4 5
Engagement and Response:
- Engagement of audience through effective presentation and use
of rhetorical techniques
- Responsiveness to questions and concerns raised by the audience
0 1 2 3 4 5 6 7 8 9 10
Delivery and Communication:
- Professionalism and confidence in delivery
- Effective use of visual aids
0 1 2 3 4 5 6 7 8 9 10
Presentation elements
- Flow of presentation
- Tone of voice
- Eye contact
- Clarity of language and appropriate pace of speech
0 2 3 4 5
Creativity and originality of the presentation
- Students presented issues and solutions of create creativity
- The presentation showcased original ideas and inputs.
Possible deductions:
- Plagiarism
- Late submission
- The individual peer review form
Total /50

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Peer review form:

Rating Scale:
4 = Exceeds expectations
3 = Meets expectations
2 = Partially meets expectations
1 = Does not meet expectations

Group Member 1
Initials and surname of group member
Student number of group member
Role within the group (eg. Images gathering, Presentation script editor, Deadline
meet coordinator, content checker, group meeting note taker,
group leader, group motivator, etc. Be creative with the role
descriptions)
Rating Scale: Yes No
Preparedness
Clarity and effectiveness of delivery
Ability to answer questions
Overall contribution to the presentation
Communication
Timeliness (was the group member on
time during meetings, and when
submitting their documents)
Execution of role in group
Quality of content
Active participation during rehearsals

4.7.4 Semester tests and Sick test

Both semester tests are short question format tests written in the CBT Labs. A sign-up sheet will be made
available a week before the test in which students will select a slot when they will write the test. Due to the
large group, two days are set out per semester test. Please refere to section 4.7 to familiarise yourself with
the scope of each semester test and the sick test.

PLEASE NOTE: Both semester test MUST be written. Only students with valid excuses and excuse letter will be
permitted into the Sick test. The sick test is not a third semester test.

4.7.5 Exam
The examination will be the final assessment for OBS 114. In the examination students will be tested on all
material. Please refer to section 4.7 for the venue, scope and weight of the examination.

4.8 Assessment policy

A sub-minimum of 40% must be obtained in the examination. Admission to the re-examinations rests on the
discretion of the module coordinator and head of department, but only if you have obtained a final mark of at
least 45%. A final semester mark of at least 40% is required for admission into the examination

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5 Grievance procedures
5.1 Undergraduate students
- All issues should be reported in writing, providing details of the complaint or issue.
- It is imperative that the procedure outlined below be followed meticulously if the matter is to be resolved
as quickly and efficiently as possible:
a) The student should first consult the lecturer concerned about the complaint or issue. If the matter is,
however not resolved, the student should consult the class representative (The primary function of the
class representative is to serve as a two-way communication channel between the class and the lecturer.)
b) If the matter remains unresolved the student should consult the module co-ordinator in the case of large
module classes with multiple lecturers.
c) Where the co-ordinator is unable or fails to resolve the matter, the student should consult the
d) Head of Department/Centre/Institute.
e) Should the matter remain unresolved, the student may approach the Dean of the Faculty.
f) Student matters should be resolved at Faculty level. However, should the above steps fail to bring about
a resolution, the student may refer the matter to the relevant member of the Executive. In the case of an
academic matter, it should be referred to the Vice Principal: Academic. Other matters may be referred to
the Registrar or another relevant functionary.
g) Only in exceptional cases, where no resolution has been reached through the above processes, and as a
last resort, the matter may be escalated to the Vice-Chancellor and Principal. The Vice- Chancellor and
Principal’s decision in any such matter will be final.

Important:
The Head of Department and Dean of the faculty will
only engage students and issues once the proper
protocol was followed.

If a postgraduate matter has not been resolved at

faculty level, the student may refer the matter to the
Vice-Principal: Research and Postgraduate Education,
who will attempt to resolve the matter.

Only after all the above steps have been followed and
the matter remains unresolved, the matter may be
escalated to the Vice-Chancellor and Principal, whose
decision will be final.

6 Departmental and Module rules, requirements and guidelines

It is your responsibility to familiarise yourself with the rules, regulations and the code of conduct of the
University of Pretoria. The content of those documents is applicable to OBS 114 and they will be considered
in specific situations and applied accordingly.

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6.1 Sick test or sick examinations
In the event of absence from a semester test or examination due to illness or work-related circumstances that
prevent you from writing the test or the examination, you have to submit a doctor’s note or a letter from your
employer to the first years OBS 114 email.

The doctor’s note or letter from your employer will be used in order to consider you for the sick test or sick
examination. The test or examination cannot be re-written in order to try and improve your mark. The fact
that another test or examination is written on the same day is not considered as a valid excuse for writing the
sick test or sick examination.

Often students will go to the doctor after they have recovered. The doctor then writes a medical certificate
stating: “I was informed that the patient was sick”. According to the Health Professions Council of South Africa
such a medical certificate could be refused. Therefore, the Department of Business Management has decided
that such medical certificates will NOT be accepted. Furthermore, NO affidavit or declarations in respect of
any other reasons for absence will be accepted.

6.2 Changes to marks

You have seven (7) days from receiving your marks for a semester test or assignment to query the marks for
that specific assessment. No changes will be made to any mark after 7 days. For queries please email
[email protected].

7 Communication
Announcements pertaining to OBS 114 will be posted on ClickUP. As such, it is assumed that you will read all
such messages. Check ClickUP and your email regularly.

All interactions between the module lecturer and students are subject to the codes of conduct for both staff
and students. All interactions (spoken and written) should be polite, to the point and factually correct. Angry,
rude, incomplete, factually incorrect and longwinded emails or comments will be ignored.

Students should not start and/or spread misinformation regarding any matter in this module. Unless a lecturer
had posted information on ClickUP and/or announced something during a lecture, it should be regarded as
misinformation (a rumour/half-truth).

All operational/assessment queries students may have about the module after they had read the study guide
and listened to any additional remarks by the lecturer (during lectures), should be directed to directly
[email protected]

The class representative only represents students if a lecturer needs to be approached to ensure that any
concerns/complaints are addressed. In other words, the class representative does not have “inside
information” about assessments, academic content or administrative arrangements.

8 Plagiarism
Plagiarism is a serious form of academic misconduct. It involves both appropriating someone else’s work and
passing it off as one’s own work afterwards. Thus, you commit plagiarism when you present someone else's

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written or creative work (words, images, ideas, opinions, discoveries, artwork, music, recordings, computer-
generated work, etc.) as your own.

Only hand in your own original work. Indicate precisely and accurately when you have used information
provided by someone else. Referencing must be done in accordance with a recognised system. Indicate
whether you have downloaded information from the Internet. For more details, visit the library’s website:
http://www.library.up.ac.za/plagiarism/index.htm.

9 Support services
Please note that details on the EMS Student Support Services are provided in 5.4 and 5.5 below.

For UP support, please download a QR code reader on your cellular phone. To download a QR code reader
open your mobile app store (App Store, Google Play or Windows Marketplace) and search for QR code readers.

9.1 Safety in the evenings and emergencies

• For any safety or emergency related matters, eg if you need a security officer to accompany you from
your residence to campus, phone the Operational Management Centre (details at the back of your
student card).
• The 24-hour, multi-disciplinary UP Crisis Line offers professional and confidential support to victims of
crime in times of trauma. For assistance and immediate action, phone the UP Crisis Line on: 0800 00 64
28.
• Hatfield residence students: From 18:00 till 06:00 security officers are available to escort you (on foot)
to and from your residence or campus anywhere east of the Hatfield Campus through to the Hillcrest
Campus.

9.2 E-learning support

• Report a problem you experience to the Student Help Desk on your campus.
• Visit the open labs in the Informatorium Building or IT labs on your campus to report problems at the
offices of the Student Help Desk.
• Approach the assistants at the help desks—campus specific (for example: adjacent to the Student
Computer Laboratories in IT Building, NW2, CBT or Aldoel Building IT labs, etc).
• Call 012 420 3837.
• Email [email protected]

9.3 Academic and other support services. Let us help you!

The UP Support Networks include the Disability Unit, Student Counselling Unit, Student Health Services, The
Careers Office, Department of Security Services, Department of Student Affairs, Centre for Sexualities, AIDS
and Gender, Fees and funding, Library, IT Helpdesk, etc. For more information, click here. If you need more
information regarding Student Life, visit the dedicated website. For queries e.g. related to study programs, or
access to applications contact the Service Centre at:
● Enquiries: Tel: +27 (0)12 420 3111
● Email: [email protected]

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Faculty Student Advisors (FSAs) – please see 9.4 below for detail on EMS FSAs
● Your Faculty Student Advisor (FSA) can advise you on goal-setting, adjustment to university life, time
management, study methods, stress management and career exploration. Book an individual
consultation or attend a workshop (www.up.ac.za/advising).

ClickUP Support
● How to access and use ClickUP: https://clickup.up.ac.za/bbcswebdav/xid-70961312_1 or Inside ClickUP,
click on the Institution page click on ClickUP Online Self-Paced Student Orientation Course, click on Submit
& OK.
● Student self-help ClickUP help site: https://eduvation.up.ac.za/students/

Student Laptop Support

● This service offers technical, as well as software support for any student who makes use of a personal
computing device to manage their studies. The Student Laptop support centre is situated at the Student
Centre on Hatfield Campus.

Microsoft Office 365

● Installation Guide
● Please note that the username ends with "@up.ac.za" and NOT "@tuks.co.za"

IT Helpdesk for assistance on IT-related issues

● Student Computing Services and the various IT facilities available to students, please visit the website or
visit the on-site helpdesks located at each of the on-campus IT Labs.
● Contact the IT Helpdesk at +27 12 420 3051
● After-hours emergency IT support procedure: Phone +27 12 420 2310 - Ask for IT assistance.
● Approach the assistants at the help desks—campus specific (for example: adjacent to the Student
Computer Laboratories in IT Building, NW2, CBT or Aldoel Building IT labs, etc).
● Email [email protected]

Library
The Department of Library Services (DLS) consists of various libraries located on different campuses. These
Libraries supply a comprehensive digital and in-person information service to students. Please visit our
website to view all available digital services. More information on the library’s services (facilities, teaching and
learning services and research support) can also be accessed through the website under the “services” drop-
down. For more information, please contact us:
● Librarian services
● Chat with a Librarian
● WhatsApp: 066 5091285
● Email: [email protected]
● Website: library.up.ac.za/home

Disability Unit
The unit provides the following academic support for students with learning disabilities:
● Assistive technological services
● Facilitation of test and examination accommodations
● Test and exam concession applications
● Accessible study venues and a computer lab
● Referrals for recommended textbooks in electronic format

Website: https://www.up.ac.za/disability-unit
Contact details: 012 420 2064 or [email protected]
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9.4 More support services:
• Think carefully before dropping
modules (after the closing date
for amendments or
cancellation of modules).
FLY@UP: www.up.ac.za/fly@up
• Make responsible choices with
The Finish Line is
your time and work
Yours email: [email protected]
consistently.
• Aim for a good semester mark.
Don’t rely on the examination
to pass.
Academic support for students
with learning disabilities:
• Assistive technological services https://www.up.ac.za/disability-
• Facilitation of test and unit
examination accommodations
Disability Unit • Test and exam concession 012 420 2064
applications email: [email protected]
• Accessible study venues and a
computer lab
• Referrals for recommended
textbooks in electronic format

Student Provides counselling and

012 420 2333
Counselling Unit therapeutic support to students

Student Health Promotes and assists students with 012 420 5233
Services health and wellness 012 420 3423

Provides support for UP students

[email protected]
The Careers Office and graduates as they prepare for
012 420 2315
their careers

24-hour Operational Management 012 420-2310

Centre 012 420-2760
Department of
Security Services
24-hour Operational Manager 083 654 0476
Crisis Line 0800 006 428
Enquiries concerning studies,
012 420 2371/4001
Department of accommodation, food, funds,
Roosmaryn Building, Hatfield
Student Affairs social activities and personal
campus
problems

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 Centre for
Identifies and provides training of
Sexualities, AIDS 012 420 4391
student peer counsellors
and Gender

http://www.up.ac.za/enquiry
Fees and funding 012 420 3111
www.up.ac.za/fees-and-funding

012 420 3051

IT Helpdesk For student IT related queries [email protected]

10 EMS student support by Faculty Student Advisors

Mondays to Fridays, 07h30 to 16h00

The services offered by the Faculty Student Advisors (FSAs) include individual consultation and/or group
workshops dealing with:

q Adjustment to university life

q Academic support - Goal setting & motivation, Time Management, Study methods, Test/Exam
preparation, Stress management
q Career exploration
q UPO 107 module queries – For 1st year students only
q EMS Y2 Plus queries – For 2nd & 3rd year students only
q Other services:
q Phafoga early warning system – For 1st years
q Mamelodi / Hatfield student orientation – For 2nd years completing their first year in Mamelodi
in the immediately preceding year
q First generation mentorship – For 1st years

Please either phone 012 420 6992 for an appointment or visit the counter in Room 1-13 in the EMS Faculty
Administration (at EMS Building Entrance 1) to make an appointment.
*Services are free of charge to all EMS registered students

FSAs at your service

Ms Beauty Mabunda Ms Zinhle Sibiya Ms Zukiswa November
EMS Faculty Student Advisor EMS 1-13.2 EMS Faculty Student Advisor

E-mail:[email protected] E-mail: [email protected] E-mail:[email protected]

Tel: +27 (0)12 420 6992 / +27 Tel: (012) 420 3322 Tel: +27 (0)12 420 6743
(0)66 026 0029

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11 Alphabetical list of degrees/diplomas/fields of study and
faculty administrators responsible for those degrees

BAdmin
BAdmin (undergraduate & honours) (SPMA) Ms Bahula Room 1-12.6
012 420 5279 [email protected]
BAdmin: Option Public Administration (SPMA) Ms Bahula Room 1-12.6
012 420 5279 [email protected]

BCom
Accounting Sciences (undergraduate & postgraduate diploma/CTA)
Ms Badugela Room 1-5.8
012 420 2289 [email protected]
Agribusiness Management (undergraduate & honours)
Ms Marakalala Room 1-12.2
012 420 3336 [email protected]
Business Management (undergraduate & honours)
Mr Ngobeni Room 1-12.1
012 420 5394 [email protected]
Commerce Special (undergraduate) Ms Erasmus Room 1-5.1
012 420 3062 [email protected]
Communication Management (undergraduate & honours)
Ms Nel Room 1-13.3
012 420 3498 [email protected]
Digital Innovation (postgraduate diploma) Ms Krappie Room 1-5.3
012 420 5387 [email protected]
Economics (undergraduate & honours) Ms Marakalala Room 1-12.2
012 420 3336 [email protected]
Econometrics (undergraduate & honours) Ms Marakalala Room 1-12.2
012 420 3336 [email protected]
Entrepreneurship (postgraduate diploma) Mr Ngobeni Room 1-12.1
012 420 5394 [email protected]
Financial Sciences (undergraduate & honours) Ms Matabane Room 1-5.1
012 420 3064 [email protected]
General /Own Choice (undergraduate) Mr Dire Room 1-12.7
012 420 5278 [email protected]
Human Resource Management (undergraduate & honours)
Ms Qokose Room 1-12.3
012 420 3328 [email protected]
Informatics (undergraduate, honours) Ms Krappie Room 1-5.3
012 420 5387 [email protected]
Integrated Reporting (postgraduate diploma) Mr Ngobeni Room 1-12.1

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 012 420 5394 [email protected]
Internal Auditing (honours) Ms Steenkamp Room 1-5.4
012 420 3347 [email protected]
International students EMS Ms Qokose Room 1-12.3
012 420 3328 [email protected]
International students EMS (Coordinator) TBA Room 1-5.3
012 420 3325 [email protected]
Investigative & Forensic Accounting (postgraduate diploma)
Ms Steenkamp Room 1-5.4
012 420 3347 [email protected]
Investment Management (undergraduate & honours)
Ms Steenkamp Room 1-5.4
012 420 3347 [email protected]
Law (BCom) (undergraduate) Ms Steenkamp Room 1-5.4
012 420 3347 [email protected]
Mamelodi BCom Extended programme Ms Matabane Room 1-5.1
0124203063 [email protected]
Marketing Management (undergraduate & honours)
Mr Ngobeni Room 1-12.1
012 420 5394 [email protected]
Own Choice / General (undergraduate) Mr Dire Room 1-12.7
012 420 5278 [email protected]
Responsible Leadership Ms Mjwara Room 1-1.5 (Foyer)
012 420 3643 [email protected]
Statistics (undergraduate & honours) Ms Marakalala Room 1-12.2
012 420 3336 [email protected]
Strategic Management Ms Mjwara Room 1-1.5 (Foyer)
012 420 3643 [email protected]
Supply Chain Management (undergraduate & honours)
Mr Ngobeni Room 1-12.1
012 420 5394 [email protected]
Taxation (honours) Ms Steenkamp Room 1-5.4
012 420 3347 [email protected]
Tourism Management (postgraduate) Ms Matabane Room 1-5.1
012 420 3064 [email protected]

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