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General Consent Form

The document outlines Smart Communications Inc.'s privacy policy, stating that they will use customers' personal information to maintain relationships, improve business operations and products/services, assist the government, and comply with legal requirements. It also notes that personal data will be kept for up to 5 years after use of products/services and customers have rights regarding their data under the Data Privacy Act. Customers must sign to consent to Smart Communications Inc.'s use of their personal information as described.

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61 views

General Consent Form

The document outlines Smart Communications Inc.'s privacy policy, stating that they will use customers' personal information to maintain relationships, improve business operations and products/services, assist the government, and comply with legal requirements. It also notes that personal data will be kept for up to 5 years after use of products/services and customers have rights regarding their data under the Data Privacy Act. Customers must sign to consent to Smart Communications Inc.'s use of their personal information as described.

Uploaded by

autumn moon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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General Consent

Throughout your use of our services, you agree and allow Smart Communications Inc. to use your personal information for the following purposes:

1. To create and nurture a relationship with you.


We collect personal information about you when you apply for our products and services so that we can validate your identity and credit history.
We use your personal information for billing and the collection of fees for the products and services that you avail from us.

2. The improvement of our business and operations.


We analyze data about how you use our products and services to help us manage your account better, to provide you with customer care activities,
to ensure your fair use of our products and services, to monitor the quality and security of our technology, to train our staff, and to plan for our
future growth. We do this so that we can continue to provide you with the best experience for the products and services that you avail from us.

3. The improvement of our products and services.


We analyze how you use our products and services so that we can understand how to improve them for your benefit. Our analysis may include
some sensitive information about your usage, such as the general locations and sites that you may frequent. In all cases, we ensure to aggregate
and anonymize this information so that you are never identified as an individual.
* Aggregating simply means presenting information in segments or categories like age groups; anonymizing means removing information that can
personally identify you from the data.

4. Assisting the Government.


We generate statistical insights based on your data and use of our products and services to assist the Government in planning for healthcare,
disaster management, and other similar efforts meant for public benefit. When we can, we remove all information that identifies you as an
individual to ensure that you remain anonymous.

5. Compliance with other legal and regulatory requirements.


We perform other activities and disclose data in cases where we are required to do so for us to comply with government laws, rules, or regulations
and with other legal processes and orders.

There are some instances where we may need to share your information to our subsidiaries and affiliates, agents, business partners and other
third-party agencies and service providers. We only share your information to enable us to continue providing you with the products and services
that you have availed from us, and as part of our regular business operations that allow us to serve you better.

When you accept this Privacy Policy, you also acknowledge that we may share your information with:
1. Our service providers, contractors, professional advisers, and their sub-contractors, who help us provide our products and services to you. For
example: our couriers for bill delivery and our customer contact centers for our hotline operations;
2. Other companies to whom you have also given consent for us to share your information with; and

3. Law enforcement and government agencies, but only when required by laws and regulations and other lawful orders and processes.
For a list of these partners, please visit https://smart.com.ph/Enterprise.

We would like you to know that your personal data will be kept in our records for as long as you continue to use our products and services, and for
a maximum of 5 years after.

The Data Privacy Act of 2012 (Republic Act No. 10173) gives you rights in relation to the personal data that we have collected about you, including
the right to object to certain ways in which we may use your data, the right to access your data at your request, the right to correct any inaccurate
or outdated data about you, and the right to erase or remove your data from our records.

Smart Communications Inc. respects your right to privacy, and we commit to take great care in safeguarding your personal data. For more
information on your rights and how you may exercise them, please contact our Deputy Data Privacy Officer for PLDT Enterprise through the contact
details provided below:

Joseph Ian G. Gendrano


8/Floor PLDT Makati General Office
[email protected]

Customer’s signature over printed name:

LILIAN DY
________________________________

Date signed (MM/DD/YY):

02/10/2022

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