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Communication Matrix

The communication matrix outlines internal and external communication policies and procedures for Dreamworld Packaging Pvt. Ltd. Internally, communication includes sharing the quality management system policy and objectives, responsibilities, quality targets, legal requirements, and standard operating procedures. This is done through displays, letters, training, meetings and verbally. Externally, communication covers achievements, feedback, regulatory body interactions, monitoring and measurements, promotions, customer complaints, and dispatch details, primarily using electronic media, mail, verbal discussions and on-site visits. The matrix specifies when, with whom, how and who is responsible for each communication topic.

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Dipjyoti Sen
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
324 views

Communication Matrix

The communication matrix outlines internal and external communication policies and procedures for Dreamworld Packaging Pvt. Ltd. Internally, communication includes sharing the quality management system policy and objectives, responsibilities, quality targets, legal requirements, and standard operating procedures. This is done through displays, letters, training, meetings and verbally. Externally, communication covers achievements, feedback, regulatory body interactions, monitoring and measurements, promotions, customer complaints, and dispatch details, primarily using electronic media, mail, verbal discussions and on-site visits. The matrix specifies when, with whom, how and who is responsible for each communication topic.

Uploaded by

Dipjyoti Sen
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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DREAMWORLD PACKAGING PVT. LTD.

Doc No. – DPPL/ QMS/ CM, Issue Date- 02.03.2021


COMMUNICATION MATRIX
INTERNAL COMMUNICATION

WHAT WHEN WITH WHOM HOW WHO


QMS Policy & Permanent placement in All Employees/ Display/ Letter/ Management /
Objectives the organization Interested Parties Training MC
Importance of As per training Plan/ All Employees Training / Display Management /
effectiveness of during Orientation MC
QMS Training/ during MRM
Responsibilities & During recruitment/ Employees Verbal/ Procedure Management
Authorities Promotion/ Department (HR & Admin)
Change
Quality Objectives While Defining/ Yearly All Employees Verbal/ Procedure Management /
& Targets MC
Quality Risk & Once a year/ During All Employees Procedure/ Management/
Opportunity system Change Verbal/ Training MC
Register
Legal & Other During MRM/ During Respective heads MRM/ Verbal/ Management
requirements change of any rules and Procedure/ (HR & Admin)
regulations Training
SOP or OCP Permanent display in the All Employees Procedure/ Management/
organization Verbal/ Training MC

EXTERNAL COMMUNICATION

WHAT WHEN WITH WHOM HOW WHO


Publication of Permanent display Everyone Display Management
Achievements, within the organization
recognition
External Feedback As and when required Every visitor Through External In-Charge HR
Feedback & Admin
Complaints from As and when required PCB, Director of Electronic media/ Respective
Statutory & Regulatory factories Mail/ Verbal/ Head
Bodies Audit by them/
Personal visit to
them
Monitoring & As and when required 3rd Party Verbal/ Electronic MC
Measurement Media/ Mail
(Calibration Certificates)

Promotional Activities As and when Required Community/ Promotional Management


Society Programs
Actions taken against Once the action is Customer Electronic media/ Management/
customer complaints taken Verbal/ Letter/ MC
Mail/ Telephone
Dispatch Details Each Dispatch Customer Electronic media/ In-Charge
Verbal/ Letter/ Dispatch
Mail/ Telephone

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