Learning
Learning
LEAR N I N G
Understanding, knowledge, behaviors, skills, values, attitudes, and
preferences. The ability to learn is possessed by humans, animals, and
some machines. There is strategy that we can use to understand and
monitor our skills in learning. Learning is a change in behavior or in
potential behavior that occurs as a result of experience.
- the ability to take in, solidify, store, and use information; also the store of what
has been learned and remembered.
THREE STAGES OF MEMORY
1. ENCODING
consist of placing a fact in memory.
the process by which the brain attends to takes in and integrates new
information.
is a verbal material, the dominant long-term memory representation is
neither acoustic nor visual; instead, it is based on the meaning of item.
2. STORAGE
the facts are retained in memory
3. RETRIEVAL 1. SENSORY STORE MEMORY
occurs when the fact is recovered perceived and retains information that is received via the five senses for a
is the process of getting information out of memory. very short number of time/ few seconds.
Many cases loss forgetting from long-term memory result from loss access Every sense has sensory register, but the only two that researchers have
to the information rather than from loss of the information itself. studied well are echoic memory (hearing) and iconic memory (visual)
is where the information is in long term memory but cannot be accessed. also called ‘’working memory’’
Such information is said to be available (i.e. it is still stored) but not temporary stores a limited amount of information before it is either
accessible (i.e. it cannot be retrieved). transferred to long-term storage or forgotten (2 to 20 seconds)
having a word or name at the tip of the tongue but not being able to recall has the capacity to store a vast amount of information for as little seconds
it is an example of retrieval failure. and as long as a lifetime. It is involved when information has to be
retained for interval as brief as a few minutes (such as a point made earlier
in a conversation) or as long as a lifetime (such as an adult's childhood
memories).
TYPES OF LONG-TERM MEMORY
IMPLICIT MEMORY
often referred to as nondeclarative memory, does not require the conscious
or explicit recollection of past events or information, and the individual is
unaware that remembering has occurred
A kind of memory made up of knowledge based on previous experience,
such as skills that we perform automatically once we have mastered them.
PROCEDURAL MEMORY-
a kind of memory made up of implicit knowledge for almost any behavior
or physical skills we have learned. SPERLING'S EXPERIMRNTS: THE PARTIAL-REPORT EXPERIMENT
In 1960, George Sperling published a seminal paper based on his Harvard
doctoral dissertation. Sperling began with the observation that when people were
CONCEPTUAL IMPLICIT MEMORY briefly presented with the large amount of information - say 12 digits typically
could only report about 4 or 5 of the digits. This amount, known as the span of
demonstrated when, in the absence of explicit retrieval, performance on a
apprehension, had been known for almost a century and was assumed to represent
task requiring conceptual processing benefits more from prior conceptual
the maximum amount of information a person could acquire from such an
encoding than from prior nonconceptual encoding.
informational array. The first was that they were able to see more than they could
IMPLICIT MEMORY IN NORMAL INDIVIDUALS report but that they quickly forgot it. "By the time we are able to write down 4 or 5
digits’, they complain, 'we can't remember the rest of the display anymore". The
studies using normal individuals also suggest that there are separated second intuition was that the image of the display appeared to persist longer than
system for explicit memories. the display itself.
EXPLICIT OR DECLARATIVE MEMORY
conscious recall or facts and events.
SENMANTIC MEMORY
a form of memory that recalls facts ang general knowledge, such as what
we learn in school
EPISODIC MEMORY
the form of memory that recalls the experiences we have.
CURRENT CONCEPTIONS OF WORKING MEMORY
The existence of both phonological and visual codes led researchers to
argue that working memory consists of several distinct workspace of
buffers.
One system is for storing and operating upon information and one acoustic
code. Information in this system may be rapidly forgotten but may be
maintained indefinitely through the process of rehearsal.
A second is referred to as the visual-spatial sketchpad, which holds and
operates upon visual or spatial information.
For example, try to figure out whether each object in the left or does not
match each of the right panel counterparts, that is whether the two objects
are identical or are mirror images of one another.
WORKING MEMORY
ENCODING
❖ Phonological Coding
❖ RETRIEVAL
is the theory of perception in which the perceiver uses sensory information is particularly important in the legal system where cases are frequently
and other sources of information to construct a cognitive understanding of won or lost, and defendant are or are not meted out punishment ranging
a stimulus. from prison sentence to death on the basis of a witness's memory of what
did or did not happen.
Perceptual interference
Confidence and accuracy
emerged when proper mapping between analogically matching objects was
incoherent with their perceptual features. A scientist studying memory in the scientific laboratory has the luxury of
knowing whether a particular's memory is correct and incorrect.
Generation of interference
SUGGESTIVE INFORMATION AND CHILDHOOD MEMORIES
as we have pointed-out, perception is not sufficient to form a lasting
memory of some event. Young children appear to be particularly susceptible to suggestive
information, particularly while they are being interviewed, Ceci and Bruck
POST-EVENT MEMORY RECONSTRUCTION (1993) describe of variety of studies demonstrating kind of suggestibility.
Post-event Information Reconstructive theories of memory also claim that Force Confession's
people rely on information obtained after the event to reconstruct their
past. Information obtained after an event is known as postevent A growing body of work has demonstrated that interrogation technique
information. Internally generated inference - in which people can make carried out by police and other investigation have been able to produce
inference which they incorporate into their memory. genuinely false memories of crime that the suspect can be objectively
shown not to have committed.
Schemas
Memory error and normal memory
a term used to refer to a mental representation of a class of people, object,
event, or situation. As the previous section, illustrates, memory is often far from accurate
recently psychologist and neurologist and neuroscientist have begun an
attempt to delineate the various mechanism.
IMPROVING MEMORY ORGANIZATION
CHUNKING AND MEMORY SPAN Organization during encoding improves subsequent retrieval. These
principles can be put to great practical use. We are capable of storing and
Chunking describes the process by which individual pieces of information
retrieving a massive amount of information if we organize it appropriately.
are broken down and grouped together.
Other way to improve encoding (and subsequent retrieval) are to elaborate
Also related to another aspect of memory known as memory span or digit
the meaning of the items and to organize the material during encoding
span (the latter term derives from tests that measure memory span by
(hierarchical organization seems preferable).
asking people to repeat back a list of digits that increase incrementally).
Although we cannot increase capacity of working memory, we can use PRACTICING RETRIEVAL
recording schemes to enlarge the size of a chunk and thereby increase
Another way to improve retrieval is to practice it - that is to ask yourself
memory span.
questions about what you are trying to learn.
IMAGERY AND ENCODING
Practicing Retrieval may be useful in implicit memory situations. The procedure,
We can improve the recall of unrelated items by adding meaningful referred to as mental practice, consists of imagining the rehearsals of a perceptual
connections between them at the time of encoding, for these connections motor skill without moving any part of the body.
will facilitate later retrieval. Mental images have been found to be
Example:
particularly useful for connecting pairs of unrelated items, and for this
reasons imagery is the major ingredient in many mnemonic systems, or You might imagine yourself swinging at a tennis ball, making mental connections
systems for aiding memory. when the imagined swing seems faulty, without moving your arm.
Imagery is also used in the key - word method for learning words in a Mental practice
foreign language. can improve performance of the skill, particularly if the mental practice is
interspersed with actual physical practice ( Swets and Bjork, 1990).
one way to improve encoding and retrieval is to use imagery, which is the
basic principle underlying mnemonic system such as the method of loci
and the keyword method.
ELABORATION AND ENCODING
The more elaborate items, the more can subsequently recall or recognize
them. This phenomenon arises because the more connections we establish
between items, the larger the member of retrieval possibilities.
CONTEXT AND ENCODING
Context is a powerful retrieval cue; we can improve our memory by
restoring the context in which the learning took place.
GROUP 4
Cognition: thinking, intelligence and language Concept
Cognition Concepts are ideas that represent a class or category of objects, events, or
activities.
Cognition refers to the mental processes involved in acquiring, processing,
People use concepts to think about objects or events without having to
storing, and using information. It encompasses a wide range of mental
think about all the specific examples of the category.
activities, including perception, attention, memory, reasoning, problem-
Concepts not only contain the important features of the objects or events
solving, decision-making, and language comprehension. Cognitive
people want to think about, but also they allow the identification of new
psychology is the branch of psychology that studies cognition.
objects and events that may fit the concept.
THINKING
For example, dogs come in all shapes, sizes, colors, and lengths of fur. Yet most
Thinking is a process of mental activity that involves the manipulation of people have no trouble recognizing dogs as dogs, even though they may never
mental representations, such as concepts, images, and symbols. It includes before have seen that particular breed of dog. Friends of the author have a dog
processes like perception, memory, attention, and problem-solving. The called a briard, which is a kind of sheepdog. In spite of the fact that this dog is
study of thinking is often integrated with the study of cognition. easily the size of a small pony, the author had no trouble recognizing it as a dog,
albeit a huge and extremely shaggy one.
HOW PEOPLE THINK? Trial and error refer to trying one solution after another until finding one
that works.
MENTAL IMAGES
Algorithms
Mental images are representation for objects or events used in mental
activities Algorithms are specific, step-by-step procedures for solving certain types
of problems. Algorithms will always result in a correct solution, if there is
(Representations that stand in for objects or events and have a picture like
a correct solution to be found, and you have enough time to find it.
quality) are one of several tools used in the thought process.
Heuristics Three of the most common barriers to successful problem solving
A heuristic, or “rule of thumb,” is a simple rule that is intended to apply to Functional Fixedness
many situations. Whereas an algorithm is very specific and will always
One problem-solving difficulty involves thinking about objects only in
lead to a solution, a heuristic is an educated guess based on prior
terms of their typical uses, which is a phenomenon called functional
experiences that helps narrow down the possible solutions for a problem.
fixedness (literally, “fixed on the function”).
Representativeness Heuristic
Mental Sets
a representativeness heuristic is used for categorizing objects and simply
Functional fixedness is a kind of mental set, which is defined as the
assumes that any object (or person) that shares characteristics with the
tendency for people to persist in using problem-solving patterns that have
members of a particular category is also a member of that category. The
worked for them in the past. Solutions that have worked in the past tend to
representativeness heuristic can cause errors due to ignoring base rates, the
be the ones people try first, and people are often hesitant or even unable to
actual probability of a given event.
think of other possibilities.
Availability Heuristic
Confirmation Bias
Another heuristic that can have undesired outcomes is the availability
Another barrier to effective decision making or problem solving is
heuristic, which is based on our estimation of the frequency or likelihood
confirmation bias, the tendency to search for evidence that fits one’s
of an event based on how easy it is to recall relevant information from
beliefs while ignoring any evidence to the contrary.
memory or how easy it is for us to think of related examples
CREATIVITY
Working Backward
Not every problem can be answered by using information already at hand
A useful heuristic that does work much of the time is to work backward
and the rules of logic in applying that information. Sometimes a problem
from the goal.
requires coming up with entirely new ways of looking at the problem or
Subgoals unusual, inventive solutions. This kind of thinking is called creativity:
solving problems by combining ideas or behavior in new ways
Sometimes it’s better to break a goal down into subgoals, so that as each
subgoal is achieved, the final solution is that much closer. CONVERGENT THINKING
Insight The logical method for problem solving that has been discussed so far is
based on a type of thinking called convergent thinking. In convergent
When the solution to a problem seems to come suddenly to mind, it is
thinking, a problem is seen as having only one answer and all lines of
called insight.
thinking will eventually lead to (converge on) that single answer by using
In summary, thinking is a complex process involving the use of mental previous knowledge and logic
imagery and various types of concepts to organize the events of daily life. Problem
DIVERGENT THINKING
solving is a special type of thinking that involves the use of many tools, such as
trial-and-error thinking, algorithms, and heuristics, to solve different types of Divergent thinking is the reverse of convergent thinking. Here a person
problems starts at one point and comes up with many different, or divergent, ideas or
possibilities based on that point
ROBERT STERNBERG
He is the one who is theorized that there are three kinds of intelligence.
Called the TRIARCHIC THEORY OF INTELLIGENCE, this theory
includes analytical, creative, and practical intelligence
STERNBERG’s triarchic theory of intelligence
ANALYTICAL INTELLIGENCE
INTELLIGENCE Refers to the ability to break problems down into component parts, or
analysis, for problem solving. This is the type of intelligence that is
The psychologists define "intelligence" as the ability to learn from one's measured by intelligence tests and academic achievement tests, or “book
experiences, acquire knowledge, and use resources effectively in adapting smarts” as some people like to call it.
to new situations or solving problems.
CREATIVE INTELLIGENCE
Charles Spearman
The ability to deal with new different concepts and to come up with new ways of
saw intelligence as two different abilities. G Factor (general intelligence) solving problems. It is also referring to the ability to automatically process certain
is the ability to reason and solve problems while S Factor (specific aspects of information, which frees up cognitive resources to deal with novelty.
intelligence) is the task- specific abilities in certain areas such as music,
business or art. PRACTICAL INTELLIGENCE
HOWARD GARDNER The ability to use information to get along in life. People with a high degree of
practical intelligence know how to be tactful, how to manipulate situations to their
Is one of the later theorists to propose the existence of several kins of advantage, and how to use inside information to increase their odds of success.
intelligence. He originally listed seven different kinds of intelligence but
later added an eighth type and then a tentative ninth.
GARDNER’S MULTIPLE INTELLIGENCE MEASURING INTELLIGENCE
Alfred Binet (BEE NAY)
He was a French psychologist who is credited with inventing the first
reliable intelligence test. Binet is routinely considered one of the most
influential psychologists in history, largely as a result of his pioneering work in
measuring intelligence.
BINET’S MENTAL ABILITY TEST
Binet's work on intelligence began in 1904 when the French
government commissioned him to develop a test that would identify learning
disabilities and other academic weaknesses in grade-school students. At the
time, many students in the French education system showed signs of needing
additional help with their studies. Binet, with the help of a colleague named was a way of expressing the age at which the child was performing
Theodore Simon, took up the daunting task of trying to measure the mental intellectually. If that same child was able to achieve tasks that were age-
abilities of students appropriate for a 10-year-old, then the mental age would be 10.
By 1905, Binet and Simon developed their first in a series of tests The reference points of chronological and mental age established by
designed to measure intelligence. It was simply called the Binet-Simon Scale. Binet would eventually go on to be central in the development of intelligence
The scale included 30 tasks that were progressive in their difficulty. Some of quotients or IQ tests in later years. This simple formula for determining a
the easiest tasks required students to follow commands or repeat simple child's IQ was to divide the mental age by the chronological age and then
sentences. More difficult tasks included constructing sentences from given multiply that figure by 100. For example, 10 divided by 8 equals 1.25. Multiply
words or drawing images from memory. This test was given to students in 1.25 by 100, and it gives you an IQ score of 125. The average IQ is considered
Paris and acted as the reference point for future versions of the intelligence to be 100, so a child with an IQ of 125 would be considered above normal.
test.
Binet and Simon made two more revisions of their intelligence test
They noticed that the fast learners seemed to give answers to before Binet died in 1911. In 1916, Lewis Terman of Stanford University
questions that older children might give, whereas the slow learners gave incorporated the concept of IQ into the test, and it was renamed the Stanford-
answers that were more typical of a younger child. Binet decided that the key Binet Intelligence Scale. It formed the basis for the modern intelligence tests
element to be tested was a child’s mental age, or the average age at which used today.
children could successfully answer a particular level of questions
Lewis Terman (1916), a researcher at Stanford University, adopted
Age-Appropriate Scales German psychologist William Stern’s method for comparing mental age and
chronological age (number of years since birth) for use with the translated
In 1908, Binet and Simon revised their intelligence scale so that it
and revised Binet test. Stern’s (1912) formula was to divide the mental age
considered the age of the person being tested. This revision was a significant
(MA) by the chronological age (CA) and multiply the result by 100 to get rid of
step forward in their ability to accurately measure intelligence. It was based
any decimal points. The resulting score is called an intelligence quotient, or IQ.
upon new evidence that a person's intelligence increased with age. The new
(A quotient is a number that results from dividing one number by another.)
revision of the test was organized according to age levels ranging from 3-13.
IQ = MA/CA × 100
The new version of the test included a variety of tasks they thought
represented a child's abilities at various ages. For example, it was considered For example, if a child who is 10 years old takes the test and scores a mental
age-appropriate for a 5-year-old child to explain how a fork is used or a 12- age of 15 (is able to answer the level of questions typical of a 15-year-old), the
year-old to solve a particular mathematical problem. The child would then be IQ would look like this:
given an age-specific version of the test that also included easier and more
IQ = 15/10 × 100 = 150
difficult tasks, indicative of younger and older children's abilities. If an 8-year-
old boy, for example, passed all of the tasks for his age but none of the more The quotient has the advantage of allowing testers to compare the intelligence
advanced tasks, he would be considered average. levels of people of different age groups. While this method works well for
children, it produces IQ scores that start to become meaningless as the
Mental Age
person’s chronological age passes 16 years.
Based upon the test results, a child had both a chronological age (in
our example, eight years of age) and what Binet called the mental age, which
original Stanford-Binet was composed predominantly of verbal items). While
still using both verbal and nonverbal items, the WISC-IV and WAIS-IV organize
items into four index scales that provide an overall score of intelligence and
index scores related to four specific cognitive domains—verbal
comprehension, perceptual reasoning, working memory, and processing
speed. Table 7.4 has sample items for each of the four index scales from the
WAIS-IV
Test Construction: Good Test, Bad Test?
All tests are not equally good tests. Some tests may fail to give the
same results on different occasions for the same person when that person has
not changed—making the test useless. These would be considered unreliable
tests.
STANFORD-Binet INTELLIGENCE TEST
Reliability of a test refers to the test producing consistent results each time it
It is a cognitive-ability and intelligence test that is used to diagnose is given to the same individual or group of people. For example, if Nicholas
developmental or intellectual deficiencies in young children. The test takes a personality test today and then again in a month or so, the results
measures five weighted factors and consists of both verbal and nonverbal should be very similar if the personality test is reliable. Other tests might be
subtests. The five factors being tested are knowledge, quantitative reasoning, easy to use and even reliable, but if they don’t actually measure what they are
visual-spatial processing, working memory, and fluid reasoning. supposed to measure, they are also useless. These tests are thought of as
“invalid” (untrue) tests.
The Wechsler tests Validity is the degree to which a test actually measures what it’s supposed to
measure. Another aspect of validity is the extent that an obtained score
An intelligence test that measures a child's intellectual ability and 5 accurately reflects the intended skill or outcome in real-life situations, or
cognitive domains that impact performance ecological validity, not just validity for the testing or assessment situation. For
David Wechsler (Wechsler, 2002, 2003, 2008) was the first to devise a example, we hope that someone who passes his or her test for a driver’s
series of tests designed for specific age groups. Originally dissatisfied with the license will also be able to safely operate a motor vehicle when they are
fact that the Stanford-Binet was designed for children but being administered actually on the road. When evaluating a test, consider what a specific test
to adults, he developed an IQ test specifically for adults. He later designed score means and to what, or to whom, it is compared. Take the hypothetical
tests specifically for older school-age children and preschool children, as well example of Professor Stumpwater, who—for reasons best known only to him
as those in the early grades. The Wechsler Adult Intelligence Scale (WAIS-IV), —believes that intelligence is related to a person’s golf scores. Let’s say that he
Wechsler Intelligence Scale for Children (WISC-IV), and the Wechsler develops an adult intelligence test based on golf scores. What do we need to
Preschool and Primary Scale of Intelligence (WPPSI-IV) are the three versions look at to determine if his test is a good one?
of this test, and in the United States these tests are now used more frequently Standardization of Tests
than the Stanford-Binet. In earlier editions, another way these tests differed
from the Stanford-Binet was by having both a verbal and performance Standardization refers to the process of giving the test to a large group
(nonverbal) scale, as well as providing an overall score of intelligence (the of people that represents the kind of people for whom the test is designed.
One aspect of standardization is in the establishment of consistent and EXTREMES OF INTELLIGENCE
standard methods of test administration. All test subjects would take the test
Another use of IQ tests is to help identify people who differ from those of
under the same conditions. In the professor’s case, this would mean that he
average intelligence by a great degree
would have his sample members play the same number of rounds of golf on
the same course under the same weather conditions, and so on. Another Individual differences
aspect addresses the comparison group whose scores will be used to compare
individual test results. Standardization groups are chosen randomly from the intellectual disability
population for whom the test is intended and, like all samples, must be giftedness
representative of that population. emotional intelligence
The scores from the standardization group would be called the norms, formerly known as Intellectual developmental disorder, mental
the standards against which all others who take the test would be compared. retardation or developmentally delayed
Most tests of intelligence follow a normal curve, or a distribution in which the is a term used when there are limits to a person's ability to learn at an
scores are the most frequent around the mean, or average, and become less expected level and function in daily life.
and less frequent the further from the mean they occur.
DIAGNOSIS
Diagnosis of intellectual disability is based on deficits in intellectual
functioning, determined by standardized tests of intelligence and clinical
assessment, which impact adaptive functioning across three domains:
conceptual, social, and practical.
CAUSES
Perceiving emotions: The first step in understanding emotions is to Thinking Before Reacting
perceive them accurately. In many cases, this might involve
Emotionally intelligent people know that emotions can be powerful,
understanding nonverbal signals such as body language and facial
but also temporary. When a highly charged emotional event happens, such as
expressions.
becoming angry with a co-worker, the emotionally intelligent response would
Reasoning with emotions: The next step involves using emotions to
be to take some time before responding. This allows everyone to calm their
promote thinking and cognitive activity. Emotions help prioritize what
emotions and think more rationally about all the factors surrounding the
we pay attention and react to; we respond emotionally to things that
argument.
garner our attention.
Understanding emotions: The emotions that we perceive can carry a Greater Self-Awareness
wide variety of meanings. If someone is expressing angry emotions,
Emotionally intelligent people are not only good at thinking about how
the observer must interpret the cause of the person's anger and what
other people might feel but they are also adept at understanding their own
it could mean. For example, if your boss is acting angry, it might mean
feelings. Self-awareness allows people to consider the many different factors
that they are dissatisfied with your work, or it could be because they
that contribute to their emotions.
got a speeding ticket on their way to work that morning or that they've
been fighting with their partner. Empathy for Others
Managing emotions: The ability to manage emotions effectively is a
crucial part of emotional intelligence and the highest level. Regulating A large part of emotional intelligence is being able to think about and
emotions and responding appropriately as well as responding to the empathize with how other people are feeling. This often involves considering
emotions of others are all important aspects of emotional how you would respond if you were in the same situation.
management.
People who have strong emotional intelligence are able to consider the tell you, both verbally and non-verbally. Body language can carry a
perspectives, experiences, and emotions of other people and use this great deal of meaning. When you sense that someone is feeling a
information to explain why people behave the way that they do. certain way, consider the different factors that might be contributing
to that emotion.
How to Use Emotional Intelligence
Empathize
Emotional intelligence can be used in many different ways in your daily life.
Some different ways to practice emotional intelligence include: Picking up on emotions is critical, but you also need to be able to put
yourself into someone else's shoes in order to truly understand their
1. Being able to accept criticism and responsibility
point of view. Practice empathizing with other people. Imagine how
2. Being able to move on after making a mistake
you would feel in their situation. Such activities can help you build an
3. Being able to say no when you need to
emotional understanding of a specific situation as well as develop
4. Being able to share your feelings with others
stronger emotional skills in the long-term.
5. Being able to solve problems in ways that work for everyone
6. Having empathy for other people Reflect
7. Having great listening skills
The ability to reason with emotions is an important part of emotional
8. Knowing why you do the things you do
intelligence. Consider how your own emotions influence your
9. Not being judge mental of others
decisions and behaviors. When you are thinking about how other
“Emotional intelligence is essential for good interpersonal people respond, assess the role that their emotions play.
communication. Some experts believe that this ability is more important in
Why is this person feeling this way? Are there any unseen factors that might
determining life success than IQ alone. Fortunately, there are things that
be contributing to these feelings? How to your emotions differ from theirs? As
you can do to strengthen your own social and emotional intelligence.”
you explore such questions, you may find that it becomes easier to understand
Understanding emotions can be the key to better relationships, the role that emotions play in how people think and behave
improved well-being, and stronger communication skills.
Potential Pitfalls
Tips for Improving EI
Having lower emotional intelligence skills can lead to a number of
While some people might come by their emotional skills naturally, potential pitfalls that can affect multiple areas of life including work and
some evidence suggests that this is an ability you can develop and improve. relationships.
For example, a 2019 randomized controlled trial found that emotional
People who have fewer emotional skills tend to get in more arguments,
intelligence training could improve emotional abilities in workplace settings.3
have lower quality relationships, and have poor emotional coping skills.
Being emotionally intelligent is important, but what steps can you take to
Being low on emotional intelligence can have a number of drawbacks,
improve your own social and emotional skills? Here are some tips.
but having a very high level of emotional skills can also come with challenges.
Listen For example:
If you want to understand what other people are feeling, the first step Research suggests that people with high emotional intelligence may
is to pay attention. Take the time to listen to what people are trying to actually be less creative and innovative.
Highly emotionally intelligent people may have a hard time delivering In 1990, psychologists Peter Salovey and John Mayer published their
negative feedback for fear of hurting other people's feelings. landmark article, "Emotional Intelligence," in the journal Imagination,
Cognition, and Personality. They defined emotional intelligence as "the ability
Research has found that high EQ can sometimes be used for
to monitor one's own and others' feelings and emotions, to discriminate
manipulative and deceptive purposes.
among them, and to use this information to guide one's thinking and actions."
History of Emotional Intelligence
In 1995, the concept of emotional intelligence was popularized after
Emotional intelligence as a term didn't come into our vernacular until the publication of Daniel Goleman’s book "Emotional Intelligence: Why It Can
around 1990. Despite being a relatively new term, interest in the concept has Matter More Than IQ."
grown tremendously since then.
The topic of emotional intelligence has continued to capture the public
Some researchers suggest that emotional intelligence can be learned and interest since and has become important in fields outside of psychology
strengthened; others claim it's an inborn characteristic. including education and business.
Early Growth
As early as the 1930s, the psychologist Edward Thorndike described
the concept of "social intelligence" as the ability to get along with other
people. During the 1940s, psychologist David Wechsler proposed that
different effective components of intelligence could play an important role in
how successful people are in life.
Later Developments
The 1950s saw the rise of the school of thought known as humanistic
psychology, and thinkers such as Abraham Maslow focused greater attention
on the different ways that people could build emotional strength.
Another important concept to emerge in the development of
emotional intelligence was the notion of multiple intelligences. This concept
was put forth in the mid-1970s by Howard Gardner, introducing the idea that
intelligence was more than just a single, general ability.
Other studies, with dolphins (Herman et al., 1993) and with parrots
(Pepperberg, 1998, 2007), have also met with some success. Is it real
language? The answer seems to be a qualified “yes.” The qualification is that
none of the animals that have achieved success so far can compare to the level
GROUP 5 INSTINCT THEORY
"Motivation and Emotion" Instinct is a fixed, inborn behavior pattern acting as a drive. Instinct theory
postulates that certain behavior s occurs so we can satisfy basic survival
MOTIVATION
needs. Fear is an example of an instinctual drive, which allows people to
As the process that determines the reinform cement value of an outcome. avoid dangerous situations.
In more everyday language, motivation is what makes you want something Instinct theory of motivation, all living things are born with innate
more at one time and less at another. biological tendencies that help them survive. The idea is that this approach
finds parallel s between biological instinct s and motives. It declares that
Psychologists define human motivation as “the impetus that gives purpose motives are natural forces found in all living creatures
or direction to behavior and operates inhuman at a conscious or unconscious
level.” The idea is that motivation guides us to accomplish a goal and that goal- WILLIAM MCDOUGALL
directed behavior can be very satisfying.
Was one of the first to write about theory of motivation According to him
Psychologist s have several theories on what forces can cause an instinct must be unlearned, uniform in expression, and universal species
individual to ac t. Some of these theories are based on need, while others are based
KEY ELEMENTS OF INSTINCT
on instinct and arousal. Motivation can rarely be narrowed down to a s ingle
driving force. PERCEPTION
BEHAVIOR
TYPES OF MOTIVATION:
EMOTION
INTRINSIC MOTIVATION
A MODEL OF MOTIVATION
Comes from within the individual. When you are intrinsically motivated,
you do something for personal gratification. You are not motivated by Many motivated activities begin with a need, or internal deficiency. Needs
external incentives and ac t s imply because you gain internal satisfaction. cause a drive (an energized motivational state) to develop. The drive was hunger.
Instead of expecting external rewards for your behavior, the behavior itself Drives activate a response (an action or series of actions) designed to attain a goal
is the reward. (the “target” of motivated behavior) . Reaching a goal that satisfies the need will
end the chain of events.
EXTRINSIC MOTIVATION
Thus, a simple model of motivation can be shown in thi s way:
Makes you do something to get rewards or avoid punishment. In this case,
motivation comes from something out s ide of yourself, such as external
awards or a good grade. Though you can enjoy the process of achieving a
goal, extrinsic motivation means that your motives are primarily external.
External fac tor s motivates you to take action – or avoid action altogether.
Hierarchy of human needs: Abraham Maslow’s ordering of needs based on KEY ELEMENT OF THE AROUSAL AND INCENTIVES APPROACHES TO
their presumed strength and potency. MOTIVATION
3 TYPES OF NEEDS Arousal can be mental (cognitive), emotional (affective) , or physical,
sometimes referred to as the three part s of arousal theory or the three
BASIC NEEDS types of arousal.
GROWTH NEEDS
META NEEDS Discuss how motivation can cause someone to want something, and the
BASIC NEEDS different between intrinsic and extrinsic motivation as well as the arousal
theory and incentive approaches. Studied have shown that motivation
the first four level of needs in Maslow’s hierarchy; lower needs tend to be engages with social, emotional, and biological forces that trigger different
more potent than higher needs. behaviors.
this theory created by Abraham Maslow’s is based on how human inspired
to satisfy their needs in hierarchical orders. Starting from the bottom going THREE TYPES OF AROUSAL
upward, the five needs are the physiological, safety, love and belonging, 1.Cognitive or Intellectual Arousal- is about thinking and mental stimulation.
esteem and self-actualization. This is the state where we are exploring learning and discovering interesting
Example: Foods, clothing, shelter, water, and sleep. things. We are driven into this cognitively aroused stated by curiosity, novelty and
general interest.
GROWTH NEEDS
2.Emotional arousal- emotional responses can be define as reactions to evocative
In Maslow’s hierarchy, he the higher needs as sociated with self - stimuli, in terms of identifying the emotional significance of a stimulus or
actualization. situation, producing an affective state, and regulating the affective state (Phillips,
refer to people’s strivings for self -actualization, knowledge, Dravet’s, Rauch, & Lane 2003).
understanding, and beauty.
3.Physical. - Physiological arousals refer s to features of arousal reflected by
Example: emotional security, financial security, jobs, law and order, fearlessness, physiological reactions, such as escalation in blood pressure and rate of respiration
health and well-being. and lessened activity of the gastrointestinal system.
META NEEDS
in Maslow’s hierarchy, needs associated with impulses for self -
actualization.
in the humanistic psychology of Abraham Maslow’s, the highest level of
needs that comes into play primarily after the lower-level needs have been
met. Meta needs constitute the goal s of the actualizers.
Example: knowledge, beauty and creativity
BIOLOGICAL FACTORS
Researcher s believe certain genetic differences among individual s play a
role in hunger. The brain, the digestive system, and hormones are all involved in
influencing hunger at the biological level.
OBESITY is the excessive accumulation of body fat. Physicians calculate
a body mass index, defined as weight in kilograms divided by height in meters
squared. A ratio over 25 is considered overweight, over 30 is obese, and over 40 is
extremely obese. Obesity increases the risk of diabetes, coronary heart disease,
cancer, sleep apnea, and other diseases although each by itself has only a modest
effect. But how do those genes alter behavior?
Many overweight people eat more than they admit, maybe even more than
they admit to themselves. In one admirably simple study, researcher s collected
supermarket receipt s and found that overweight families bought more food per
person than average and especially more high- fat food. However, in addition to
consuming more energy, they al so have low energy output, including a low
metabolic rate.
FOREHEAD SURPRISE
BROW ANGER
MOUTH (DOWN) SADNESS
MOUTH (SMILE) JOY