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Resume Roberto Quiroz

Roberto Quiroz is an English graduate seeking an administrative assistant position at Work Better Now. He has experience in payroll, brokerage, sales, marketing, and finance through his work at Quiroz Trucking LLC from 2010-2016. More recently, he worked at TruGreen Landcare as a customer care coordinator and at Aimar Group as an import/export sales coordinator where he resolved customer complaints, evaluated account information, and prepared shipping documents. He has strengths in customer service, organizational skills, problem solving, project management, and Microsoft Office.

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Roberto A. Quiroz
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39 views3 pages

Resume Roberto Quiroz

Roberto Quiroz is an English graduate seeking an administrative assistant position at Work Better Now. He has experience in payroll, brokerage, sales, marketing, and finance through his work at Quiroz Trucking LLC from 2010-2016. More recently, he worked at TruGreen Landcare as a customer care coordinator and at Aimar Group as an import/export sales coordinator where he resolved customer complaints, evaluated account information, and prepared shipping documents. He has strengths in customer service, organizational skills, problem solving, project management, and Microsoft Office.

Uploaded by

Roberto A. Quiroz
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Roberto Quiroz

OBJECTIVES

English graduate with proven communication, travel planning, and email management skills.
Seeking a position as an administrative assistant at Work Better Now, to leverage
organizational and research skills to support internal and external communication.

EDUCATION / CERTIFICATIONS

Universidad Tecnologica De Honduras (CEUTEC)


Business Psychology
2015 – Present

Sunshine Christian Bilingual Institute


High School Diploma
2004 – 2009

PROFESSIONAL EXPERIENCE

Quiroz Trucking LLC


Position Held: Administrator
Main Responsibilities:
• Payroll
• Brokerage
• Sales and Marketing
• Finance
Work Period: 2010-2016
TruGreen Landcare
Position Held: Customer Care Coordinator
Main Responsibilities:
 Documented customer inquiries and feedback, including service delivery
suggestions in company database.
 Kept customer and system account information accurate and current to
support timely resolutions for all concerns.
 Promptly responded to customer inquiries and resolved complaints to
promote loyalty.
 Supervised and motivated customer service teams to maximize business
performance.
 Evaluated customer account information to assess current issues and
determine potential solutions.
Work Period: 2018-2020

Aimar Group
Position Held: Import/Export Sales Coordinator Seasonal Job
Main Responsibilities:
 Determined shipping methods and prepared bills of lading, invoices, and
other shipping documents.
 Directed and participated in cargo loading and unloading to ensure
completeness of load and even distribution of weight.
 Validated load plans, cargo cleanliness and transportation
documentation.
 Worked closely with team members to deliver project requirements,
develop solutions and meet deadlines.
 Improved customer satisfaction by finding creative solutions to problems.
 Improved profit margins by streamlining operations and workflow and
negotiating competitive vendor contracts.
 Provided excellent service and attention to customers when face-to-face
or through phone conversations.
Work Period: 2017-2018
STRENGTHS AND COMPETENCIES

 Call center operations


 Ability to maintain goals
 Data entry
 Exceptional organizational skills
 True problem-solver
 Transportation solution development
 Inbound and outbound calling
 Customer relations
 Project management abilities
 Route management
 Senior leadership support
 Microsoft Office expertise
 Shipping and receiving understanding
 Freight operations
 Quality control
 Materials transport
 Employee coaching
 Fleet dispatching
 Direct sales
 Customer service
 Data evaluation

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