Ser Item Parameters Loc and Date Module

1. Online • Status of Total no of Online Registration # RPO/BM ORP

Application • Status of Total Online Application Submitted
Statistics • Status of Pending for Processing Application (Incomplete) *Daily, Weekly,
• Status of Appointment Date Expired of Online Applications Monthly, Yearly
• Status of Registration Date Expired of Online Applications and Date Range
• Status of District Wise Application
• Status of online payment Success/failed
• Status of offline payment
• Status of application for 48 page/5/10years
• Status of application for 64 page/5/10 years
• Status of application for New/Reissue passport
• Status of application for Diplomatic/Official/Ordinary passport
• Status of application for Regular/Express/Super Express
• Number of accounts created & application under the account
• List of applicants with phone number
• Status of queue flow at ORP

2. Application • Status of total pending applications # RPO/BM IDMS

Pending • Status of pending at local module-
Statistics o Biometrics *Daily, Weekly,
o Waiting for AD/DD approval Monthly, Yearly
o Not submitted and Date Range
o Manual Review
o Reworks (with reason)
• Status of pending at Central Module- ABIS, Basic Check
• Status of pending for Police Clearance
 • Status of incomplete application at IDMS
o Payment not done/Failed
o Document not uploaded
o Awaiting AD/DD Approval
o Not Submitted
• No of VIP application approved / rejected
3. Payment • Status of total payment against total enrolment # RPO/BM IDMS
Statistics • Status of Regular/Express/Super Express Payment total
• Status of Ordinary/Official Passport Payment *Daily, Weekly,
• Status of Official Passport without Payment Monthly, Yearly
• Status of Payment verification Pending/Rejected (online/offline) and Date Range
• Offline Payment- Method of Payment (A Challan, Bank etc
• Status of 48 page/5/10years, 64 page/5/10 years total payment
• Status of total Revenue received
4. Enrolment • Status of total enrolment # RPO/BM ID
Statistics • Status of enrolment for 48 page/5/10years MS
• Status of enrolment for 64 page/5/10 years *Daily, Weekly,
• Status of enrolment for New/Reissue passport Monthly, Yearly
• Status of enrolment for Diplomatic/Official/Ordinary passport and Date Range
• Status of enrolment for Regular/Express/Super Express
• Status of enrolment with payment and without payment
• Status of cancel/approved/rejected at interview module
• Status of application approved,
• Status of cancelled/rejected (with reason)
• Status of suspended
• Status of enrolment as per user ID
5. e-PP Printing • Status of Passport printed as per IAI machine Daily, Weekly, IMAGO/IDMS
Statistics • Status of Printing Statistics per Site (DPW, Jessore, Uttara) Monthly, Yearly
• Status of QC and date Range
• Status of Rejected QC/Printing
• Status of RPO Wise Production Workflow (Personalized, Qualified)
• Status of Spoiled Documents
• Status of Application pending in perso as per SLA (Super express, express, regular)
• Status of Application pending in print queue.
• List of multiple printed passport for single ID
6. Delivery of • Status of Total Pending for Delivery (Asper SLA) # RPO/BM IMAGO
Passport • Status of pending/Shipped as per Priority
Statistics • Dispatched/Shipped from Perso site (DPW, Jessore, Uttara *Daily, Weekly,
• Status of Shipped Passport- Activated/not yet activated/issued by RPO/BM Monthly, Yearly
• Status of Passport Received and Date Range
• Status of Issued Passport
• Status of Total Passport Issued
• Status of Passport Complain before/after issuance
• Status of Passport lost/Missing document/passport lost before issuance
7. Police • Status of Pre-police clearance Report # RPO/BM SB Module
Verification • Status of Online Passport verification completed/pending
Statistics • Status of police verification Pending as per SB/DSB office *Daily, Weekly,
• Status of police verification Pending as per User Id of SB/DSB office Monthly, Yearly
• Status of passport verification rejection and Date Range
8. SMS Statistics • Total number of SMS pushed from e-passport # RPO/BM
• Total Number of SMS sent to applicants
• Status of SMS sent failed *Daily, Weekly,
• Summary of different Types of SMS sent Monthly, Yearly
• Number of msg send regarding Ready for issuance RPO wise and Date Range
9. E-Mail Statistics • Number of Email sent Statistics Daily, Weekly,
• Number of Applicants to whom Email sent Monthly, Yearly
• Email not sent Statistics and date Range
• Summary of different Types of SMS sent
10. Payment • Status of Diplomatic Enrolment- No Payment # RPO/BM
Exemption • Status of Official with GO (official purpose)- No payment
Statistics • Status of Official with GO (Personal purpose)- ordinary payment but Super Express *Daily, Weekly,
• Status of Spouse and Child of official, Servant of Diplomat- Ordinary payment but Monthly, Yearly
Express and Date Range
11. ICP/eGate • Status of Arrival of Passengers using E-Gates at Airports # Air Port/Land
Statistics • Status of Departure of Passengers using E-Gates at Airports port/ICP
• Status of total passengers travelled using E-Gates at Airports
• Status of Passengers travelled using different ICP’s *Daily, Weekly,
• Status of Passengers travelled using different Land port Monthly, Yearly
• Status of total Passengers travelled using E-Gates at airport, land port and ICPs and Date Range
• Administrative and Management reports
12. Restriction • Status of total Restriction Data at Central Server *Daily, Weekly,
Statistics • Status of Restriction Data Update History Monthly, Yearly
• Status of Restriction Data Match/Detection Statistics and Date Range
13. Criminal • Total Criminal Data Daily, Weekly,
Statistics • Criminal Data update History Monthly, Yearly
• Criminal Data Match/detection Statistics and date Range
14. Downtime • Downtime statistics Daily, Weekly,
o Partner Link Monthly, Yearly
o Personalization due to equipment/software failure and date Range
o Assembly line
o Local SB/DSB, RPO/BM server
o BCS and E-Gates
15. Inventory • Status of Stock Balance including opening balance and historical data Daily, Weekly,
• Status of Issue and Receipt of Booklet Monthly, Yearly
• Status of Reports in different format and date Range
• Status of Destruction (Refuse, Reject, Reprint)
• List of Shredded, spoiled, rejected or reprinted passport

16. e-PP Booklet • Status of Production of booklets Daily, Weekly, KUGLER

Statistics • Status of Stock of Booklet at Warehouse (including previous balance) Monthly, Yearly
• Status of Booklet delivered to store & stock (as per op assigned) and date Range
• Status of Raw Material stock
• Status of Booklet damaged During production
• Final reconciliation Report
• Status of Machine wise buffer stock
17. ABIS • Status of ABIS check failed (Multiple MRP, Undeclared MRP, Facial Match) Daily, Weekly,
• Status of ABIS check pending Monthly, Yearly
• List of user cleared ABIS check and date Range
• Status of total ABIS clear as per delivery type
• Status of total ABIS clear as per Passport type
• Number and details of applications in ABIS system
• Number and details of applications pending in wait stage
• Number and details of applications visible/available for adjudication
• Number and details of applications rejected from ABIS
• Number and details of applications approved from ABIS
• Number and details of applications received by ABIS
•
•
18. Help Desk • Total no of Ticket generated Daily, Weekly,
• No of ticket solved Monthly, Yearly
• Number of tickets pending to solve and date Range
• Category of pending tickets
• Status of SLA failed
 • Number of tickets pending to solve by Designated Person
19 Rework • Number of rework send # RPO/BM
• Number of rework job completed
• Number of rework pending *Daily, Weekly,
Monthly, Yearly
and Date Range
20 Misc • Number of passports yet to collect from RPO
•