LISTENING TEST In the Listening test, you will be asked to demonstrate how well you understand spoken English. The entire Listening test will last approximately 45 minutes. There are four parts, and directions are given for each part. You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 1 Directions: For each question in this part, you will hear four statements about a picture in your test book. When you hear the statements, you must select the one statement that best describes what you see in the picture. Then find the number of the question on your answer sheet and mark your answer. The statements «ill not be printed in your test book and will be spoken only one time. Statement (8), “The man has a screwdriver in his hand,'is the best description of the picture, so you should select answer (B) and mark it on your answer sheet.GO ON TO THE NEXT PAGE ———_————>GO ON TO THE NEXT PAGEPART 2 Directions: You will hear a question or statement and three responses spoken in English. They will not be printed in your test book and will be spoken only one time, Select the best response to the question or statement and mark the letter (A), (B), or (C) on your answer sheet. 1 1 1 a 7. Mark your answer on your answer sheet. 8. Mark your answer on your answer sheet. 9. Mark your answer on your answer sheet. }0. Mark your answer on your answer sheet. 1. Mark your answer on your answer sheet. 12, Mark your answer on your answer sheet. 3. Mark your answer on your answer sheet. 14, Mark your answer on your answer sheet. 1 1 1 1 1 15. Mark your answer on your answer sheet. }6. Mark your answer on your answer sheet, 7. Mark your answer on your answer sheet. }8. Mark your answer on your answer sheet. 9. Mark your answer on your answer sheet. 20. 21. 22. 23. 24. 25. 26. 27. 28, 29. 30. 31. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. ‘Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. Mark your answer on your answer sheet. ‘Mark your answer on your answer sheet, Mark your answer on your answer sheet.PART 3 Directions: You will hear some conversations between two or three people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time. 32, What does the woman ask the man to do? (A) Recommend a product (8) Refund a product (©) Help find an item (D) Fixa devi 33. What does the woman say she will use the laptop for? (A) Totake notes (B) To hold video chats (©) To store information (0) To give presentati 34, What does the man say about the MK-23?, (A) Itisa lightweight model. (8) Itis the most popular item. (©) Ithas the industry's best video card. (D) Itis detachable for ease of use. 35, What department do the speakers probably work in? (A) Sales (B) Maintenance (©) Marketing (D) Finance 36. What does the woman mean when she says, “Las afraid of that"? (A) She knew they would have a problem with the budget. (8) She thinks the problem is serious. (©) She is scared of the old air conditioners. (0) She is nervous about putting out the advertisement, 37. What will the man most likely do next? (A) Turn on the cooling unit (8) Meet a client (C) Visit another department (D) Calla repairman 38. 39, 42. What are the speakers discussing? {A) Ameeting (8) Areport (©) Apresentation (0) Aclient What is mentioned about the men? (A) They don’t know how to use a computer. (8) They are new to the company. (©) They made a mistake in the document. (0) They are experienced photographers. What does the woman imply when she says, "Its lacking some visual appeal"? (A) She feels their outfits aren’t appropriate. (8). She feels the pictures’ colors are wrong. ks it will hurt people's eyes. ks the presentation is boring, What are the man and woman discussing? (A) Ascheduling change (8) Ameeting agenda (C) Amarketing issue (0) Avacation policy ‘According to the man, why does Mr. Yamamoto need to be at the meeting? (A) He has a new idea for the design. (8) Heis the head of marketing. (©) Heisa very important client. (D) He needs to approve the project. ‘What will the woman most likely do next? (A) Fixa date (8) Send an e-mail (©) Callamanager (D) Retype a report GO ON TO THE NEXT PAGE45, 47. 48, 49. Where do the speakers most likely work? (A) Amagazine publisher (8) Abroadcasting company (Q) Abookstore (0) A photography studio What problem is mentioned? (A). Aclient was late for an appointment. (8) Ascript was not sent. (©) Aphoto didn't display properly. (0) A task was not completed. What will the man most likely do next? (A) Give an interview (8) Redesign a layout {C) Place a phone call (0) Borrow a camera What does the woman mean when she says, “| have a meeting here in 10 minutes"? (A) She is reminding him of a meeting. (8) She is asking for his help. (C) She wants him to leave. {D) Shes requesting his presence. What department does the man most likely work in? (A) Finance () iT (©) Sales (0) Marketing What did the man ask other departments to do? (A) Detail their expenses (8) Spend less money () Send him a document (0) Come early to the meeting 50, Where will the speakers most likely go? (A) Astore (8) Aclient's office (C) train station (D) A factory 51. What is mentioned about Tommy? (A) He is working on this project. s driving to work. (©) Heis unhappy about the meeting. (D) He is a punctual person. 52. According to the woman, what happened at the last meeting? (A) Aschedule had to be changed. (8) An employee left early. (©) Amachine malfunctioned. (D) Aclient visited unexpectedly. What is the woman asking about? (A) Abus route (8) Arestaurant recommendation (©) Alost and found center (D) Acity event Where does the woman want to go? (A) Toacafé (B) To the police station (©) To City Hall (D) Toa bus station 55. What does the man suggest the woman do? (A) Speak to a police officer {B) Order another meal (©) Purchase another ticket (0) Take a taxi56. 57. 58, 59. 61. What are the speakers discussing? (A) Avenue reservation (8) Astaff meeting (©) Anattendance list (D) Ascheduling problem What is mentioned about the company picnic? (A) Ithappens once a year. {B) No one can work the event. (©) Itwas canceled due to the weather. {D) Itis on the wrong day. What does the man say he did? (A) Provided alternative food (B) Checked a weather forecast (© Invited more people (D) Booked another location Why does the woman say she is worried? (A) She thinks the copier is too difficult to use, (8) She thinks the man is working too slowly. (She thinks she won't have her copies in time for a meeting. (D) She thinks the printer will be too expensive to fix. What does the man say about the copier? (A) Itis currently being used. (8) It was moved to another floor. (C)_Itis in good condition. {D) Itis the best in the industry. What will the man most likely do next? (A) Purchase some equipment (B) Install some parts (OQ) Make some copies (0) Calla coworker Receipt $18 Salt & Pepper Shakers Green Daisy Teapot Salad Bow! Gift wrapping .. $22 $10 Toul 62, What is the purpose of the man’s visit? (A) To exchange a gift (B) To return an item (©) To order another set (0) To get something repaired 63. What does the woman suggest? (A) Calling another store (B) Resting for a few minutes (©) Looking at other colors (D) Processing the transaction again 64, Look at the graphic. How much money will the man receive? (A) $10 (@) $18 (© $22 (0) $49 GO ON TO THE NEXT PAGE65. 66. 67. ThunderBolt Flight Arrival Schedule Destination. Time Status Ba Shanghai 2:30 p.m. Delayed Seoul 2:35 p.m. On Time Vy Kuala Lumpur 2:50 p.m. On Time Bangkok 2:55 p.m, On Time Where most likely are the speakers? (A) Ata meeting (8) Ata factory (©) Ata trade show (0) Ata conference What does the man say customers are 69. concerned about? (A) The company’s size (8) The device's portability (©) The device's speed (D) The company’s customer service Look at the graphic. How much space is 70, remaining on the memory stick? (A) 25% (8) 50% (C) 75% (D) 100% According to the man, why is Silvia late? (A) She took the wrong flight. (8) Her flight was delayed. (©) Her baggage was damaged. (0) Her baggage was incorrectly unloaded Look at the graphic. Where did Silvia fly in from? (A). Shanghai (8) Seoul (© Kuala Lumpur (0) Bangkok What will the speakers most likely do tonight? (A) Have a meal together (8) Attend a conference (©) Prepare for a meeting {D) Take another flightPART 4 Directions: You will hear some talks given by a single speaker. You will be asked to answer three questions about what the speaker says in each talk, Select the best response to each question and mark the letter (A), 8), (©) or (D) on your answer sheet. The talks will not be printed in your test book and will be spoken only one time. 71: 72, 2. 7, 75. 76. Who is this product targeted at? (A) (8) © (0) Business schools Large corporations Restaurant owners Small businesses ‘What is a feature of this product? (a) (8) © (0) Free online data storage Visualization of financial data Highly accurate calculations Online banking connectivity What can listeners receive if they call? (A) (8) «) (D) A special coupon An extra program A discount Free assistance ‘What is the main purpose of the announcement? ) (8) © (D) To announce a surprise sale To publicize extended opening hours To clarify a sale policy To fix an incorrect advertisement Which items are NOT part of the event? (A) (6) © 0) Dresses Shirts Ties Boots What is mentioned about the deal? (A) (8) © (D) All sales prices are printed on the price tag. Customers can get an additional 30% off. Customers can only buy one sale item. It will only be available for one day. 77. Why will the office close? (A) Because ofa staff strike (8) Because of staff sickness (© Because of emergency maintenance (D) Because of a coming storm 78. How long will repairs take? (A) One hour (8) Two hours (©) Two days (0) One week 79. What does the speaker ask listeners to do about in-office meetings? (A) Continue as normal (8) Cancel them completely (©) Change locations (0) Have a video conference 80. Who most likely are the listeners? (A) Printers (8) Factory workers (©) Restaurant employees (D) Press writers 81. What does the speaker mean when she says, “Lonly reserved the room until 3 o'clock"? (A) She can’t wait any longer. (8) She needs to reserve another room. (©) She is surprised by the large crowd. (0) She anticipates more people coming later, 82. What are the listeners asked to do? (A)_ Look for a missing book (B)_ Use materials with another colleague (©) Ask someone to bring lunch from home (0) Share their personal experiences GO ON TO THE NEXT PAGE83. What is mentioned about Blue Sky Agency? 89. According to the speaker, what event will take (A) No one is free to take the call. place next month? (8) The office is currently closed. (A) Aflea market (©) The caller dialed incorrectly. (B) A directors’ meeting (0) No oneis in the office. (© Aconference (0) Aretirement party 84. What kind of company is Blue Sky Agency? (A) An insurance agency 90. What is mentioned about transportation? (8) Atravel agency (A) They must receive preapproval from (©) Aconsulting agency management. (0) An employment agency (8) Only part of the costs will be reimbursed. (©) They should be reserved in the manager's 85. Why shoulda listener press 4? name. (A) To find a special price (0) They are not covered in the budget. (8) To hear the hours of operation (©) To get information about a reservation 91, Which department should receipts be given (0) Toask a question to an agent to? (A) Accounting ~ - (8) Planning 86. What is Mr. Simonson's book about? (C) Purchasing (A) Excelling at skateboarding (0) Transportation (8) Writing popular books (©) Starting a company (0) Overcoming difficulties 92. What will happen after this announcement? (A) A weather forecast 87. Why does Mr. Simonson no longer (8) Agame show skateboard? (©) Amusical performance (A) He was hurt in an accident. (0) Aninterview (8) He became bored with skateboarding. (©) He was depressed by his lack of success. 93. What will NOT be held at the festival? (0) He wanted to become a public speaker. (A) An awards ceremony (8) Achildren’s game 88. What does the speaker imply when he says, (Q) Aband performance “We could all use his advice"? (D) Anart exhibition (A) Everyone can relate to Mr. Simonson's expesience: 94, What does the speaker ask listeners to do? (B) Not many follow his advice. (A) Call into the show (OQ) His advice is very easy to understand, (8) Avoid the festival (0) Mr. Simonson is very friendly. (©) Buy tickets early (D) Take a different driving routeRothman Chip Flavors Flavors Name: Elaine Mauline Department: Content Creation Reason for Purchase: Research Items Purchased: Item Name. Price | Payment Type History of Fashion | __ $17 Credit ‘Modern Fashion $15 Cash Style Evolution $20 Credit BEQBlaze —FieryPit, Ca Clothing Basics $22 Credit Monster Porc 95. 96. 97. ‘Who most likely are the listeners? (A) Restaurant servers {B) Store employees (©) Event volunteers (0) Factory employees Look at the graphic. Which flavor did Frederick recommend? (A) Green Monster (B) BBQ Blaze (C) Fiery Pit (0) Caramel Popcorn What does the speaker ask the listeners to do? (A) Get back to work (8) Give samples to their family (C) Not take items home (D) Submit more ideas 98, Why is the speaker calling? (A) To inquire about a job opening (8) To register for a program (©) To order an item (0) Toreport an error 99. Look at the graphic. Which book is the man. referring to? (A) History of Fashion (8) Modern Fashion (©) Style Evolution (0) Clothing Basics 100, What does the man offer to do? (A) Go overa procedure (8) Resubmit paperwork (Q) Order another (0) Teach a class GO ON TO THE NEXT PAGE REO ONTOTHE NEST DASEDSAnswer Key p35 READING TEST In the Reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed, You must mark your answers on the separate answer sheet. Do not write your answers in your test book. PART 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet. 101. | need you to finish those reports Thursday. (A) then (8) by (©) until (0) till next 102. Nowadays, households in the developed world have at least one computer. (A) most (8) every (©) each (0) much 103. The company hadn't experienced high call volumes before and were ill-equipped to handle them all, (A) so (8) alot (Q) such (0) as 104, The Hoverton Commercial Committee advertising and marketing methods in the region (A) refuses (8) insists (© conditions (0) regulates 105. This program is harder to get accustomed to than the old one. (A) such (8) so (© very (©) much 106. When the manager arrived at the office, she was relieved to see that the technician her computer. (A) fix (8) fixes (© fixing (0) was fixing 107. Many of the product samples brought for on demonstration at the convention the plane ride. (A) lose (8) lost (©) are losing (0) were lost 108, Even after the terrible fiscal year they had, there was still $1.5 million in__. (A) profitably (8) profitable (© profits (0) profiting109. this problem before, the maintenance technician knew exactly which tool to use to fix the appliance. (A) Seen (B) Seeing (©) Having seen (D) Having been seen 110. In addition to English, the vice-president can fluently in both French and Spanish. (A) convene (8) convey (©) converse {D) convert 111, Though at first glance the products seem very much alike, they are (A) different (8) difficult in many ways. 112. The law firm is looking for a new office building that is neither old located outside of town. (A) or (B) nor (©) and (0) but 113. Please do not cross the yellow line on the platform the train has come toa complete stop. (A) by (8) until (© so (D) therefore 114, Although Janet and Sam are both excellent managers, there are slight in the way they do their jobs. (A) variations (8) varieties (©) various () v 15, business successfully internationally, we must learn the importance of respecting cultural differences. (A) Todo {B) Does (© Doing (0) Done 116. Ifyou require further contact us at 555-3333, (A)_ informational (B) informed (Q) informative (D) information _ please feel free to 117. Ithas not rained for weeks, my boss brings an umbrella to work every day. (A) yet (8) so (©) because (D) since 118, The customer was not satisfied with the service and asked to talk to the manager (A) instantly = (8) internally (©) immediately (0) indirectly 119. Most people who are elected to government positions come from families. (A) respect (8) respecting (C) respectable (0) respective 120, This is the third time this week that each broken down. (8) has (C) have (0) were GO ONTO THE NEXT PAGE SOON TO THE FESTIASE121. 122. 123, 124, 125, The electrical wires by the terrible windstorm last night, leaving hundreds of customers without power. (A) are damaged (8) were damaged (©) damaged (0) damages This was his fourth time taking his accounting certification exam, and he wanted this time. (A) tonot fail (8) notto fail (© failing to not the research uncovered some problems, the company decided to stop the project. (A) Since (8) Therefore (©) Despite {D) Even though We need greater cooperation from everyone involved in order to meet the (A) deadline (8) termination (C) boundary (0) limitations With just a little more work, he well- prepared for his sales presentation on Friday. (A) will be (8) was being (©) hasbeen (0) isbeing 126. Every time | need to use the photocopier, | find itneeds x (A) to fix (8) fixes © 1g (0) tobe fixing 127. Because of the partnership, Bob and Miles phone several times a day. (A) theirs (8) them (Q) each other (0) every other 128, Let's take another (A) view (B) scene (© glance (0) vision at the sales figures. 129. Itis reported that the boat about 60 miles off the coast of South Africa last week. (a) disappeared (8) was disappeared (©) disappears (D) has been peared 130. Since this is our slow season, | am considering on vacation next month. (A) togo (8) going © go (D) gonePART 6 Directions: Read the texts that follow. A word, phrase, or sentence is missing in parts of each text. Four answer choices for each of the sentences are given below. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 131 - 134 refer to the following letter. Independent Television Broadcasting 120 Manor Estate, Broadgate Tel: 090-889-9999 www.itb.tv.com Dear Mrs, Edwards, ‘We want to thank you for your recent e-mail __ last week's airing of our documentary on Moroccan 131, street markets. We are glad that you enjoyed it and plan to watch our series more. We looked into your claim of an error in translation during one of the interviews of the street vendors. We consulted with our in-office translators, and he confirmed that there was indeed an error in the translation of the vendor's comments. He currently _ to correct this, and the documentary will be uploaded 132. online with the correct translation. . As such, we will be sending you a station tote bag along with a water bottle. Please accept these 133. gifts of our __ Its viewers like you that inspire us to work harder and put forth better programs. 134, Thank you again. Michael A. Jameson Broadcasting Manager LO 131. (A) regarded 133, (A) Not everyone enjoyed the show. (8) regards (8) Doyou speak Arabic? (regarding (©) We appreciate your help in fixing this (0) toregard ertor. (0) We are accepting appl 132, (A) worked (8) is working 134. (A) gratitude (©) will be working (8) gratification (0) has worked (©) gratis (D) gratifying GO ON TO THE NEXT PAGE SOONTOTHENEXT PAGEQuestions 135 ~ 138 refer to the following notice. Whitby Annual Carnival: Raffle Winners Please check the list below to see if you are one of the lucky winners of the Whitby Annual Carnival raffle. the weeklong carnival, the town of Whitby held various competitions, from raffles to trivia 135, contests, _ resident of Whitby was automatically entered into the main raffle contest. 136. The following residents have been selected as winners: Best Garden: Mrs. Gladys O'Brian Best Pet: Fido (Dog), owned by Wendy Hillier Most Helpful Neighbor: Sarah Higgins Friendliest Neighbor: Antonio Lopez But we also want to take a moment to mention a special winner. Ms. Higgins has won the 137, award four years in a row for her dedication to the town and weekly volunteer work at the town’s various community centers. All winners will receive a $100 gift voucher from Whitby Supermarket. ____ your prize, please call 138. the Town Hall Social Services office at 555-8389. Congratulations again to all our winners. 135. (A) While 137. (A) We were surprised by the results. (8) On (8) The carnival is open from 9 to 5. (C) During (C) We would like to congratulate all of our: (0) Along winners. (0) Ifyou do not accept your award, it wll be given to the runner-up. 136. (A) Each (8) Most (©) Almost 138. (A) Claim (0) all (8) Having claimed () Claiming (0) ToclaimQuestions 139 - 142 refer to the following e-mail. To: [email protected] From: [email protected] Subject: Charity Gala Dear Ms. Goldberg, Itis with great __ that we invite you to the Read for the Future Charity Gala at the Hillside Manor. 139, This event isin celebration of the one-year anniversary of our organization and its impact on the ‘community. We are happy to have been able to serve our community and accomplish so much in the year that we have been here. The event ______live entertainment and a three-course meal. The festi 140. ies will begin at 7 pm. and dress is formal attire, __.. The proceeds from this will go toward the library expansion project. 141, Please send the RSVP by January 15%. If you are unable to attend, you will be sorely missed. However, you are still able to make a donation through our special donor website at www.readfuture.org. We look forward to having an _____ evening 142. Sandara Hansen President Read for the Future Organization 139, (A) fun 141, (A) We ask that each person who attends the (8) hope dinner give a donation of $50 or more to (©) pleasure the organization. (0) sense (8) Families with children under the age of 10 are asked to leave their children at home. (©) Those with special dietary rest 140. (A) will feature asked to mention their preference on (B) featuring their RSVP. (Q) was featured (0) Dinner will be held in the outdoor terrace (D) featured beginning at 8 p.m. 142. (A) unfortunate (8) ecstatic (©) unforgettable (0) optimistic GO ON TO THE NEXT PAGEQuestions 143 - 146 refer to the following advertisement. Super Savers Weekly Specials At Save Mart, you know you can always find quality foods at bargain prices. This week, we have some great offers for all of ___ customers, no matter what your tastes are, 143, Dairy + Save 50¢ on two liters of milk (whole or low-fat). + Buy three fruit yogurts and get a fourth FREE! (This offer is _____valid for the Banone brand) 144, Meat + Skinless chicken is just $1.99 a pound. A five-pound pack will cost you less than $10! Bakery + All fresh bread is 50% off until Friday (limited to five loaves per customer). + Buy one slice of fresh cream cake, and welll give you another for free. Treat yourself to delicious chocolate cream or tasty vanilla cream! You know our prices are _______ better than the other stores’! Hurry over now! Come to Save Mart for 145. everything you need to feed your family without breaking the bank. Offers valid June 2 to. 9%, __. Due to conditions beyond our control, items advertised may 146. not be available. As a result, rain checks are not available, 143. (A)_ yours 145. (A) more (8) ours (8) much (© your (© some (0) our (0) any 144. (A) none 146. (A) The more you buy, the more you save. (8) not (B) All bakery items are non-refundable. © no (C) Selections may vary from store to store. (0) nothing (0) Please see the manager to sign up for ‘our membership program.PART 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letters (A), (8), (C), or (D) on your answer sheet. Questions 147 ~ 148 refer to the following article. Ventura Toys Announces CEO Retirement and New Appointee Ventura Toys Corporation announced Monday that Paolo Lucas will retire as chief executive officer on October 30. However, Lucas will continue to serve as chairman of the board. The board of directors elected Manuel Garza as Lueas’s successor, effective on October 31. Garza currently serves as president and chief operating officer. Lucas has played a variety of roles at the company, including senior attorney, product manager, and treasurer, He has served on the board of directors since 2004. Lucas was appointed president of ‘Ventura Toys in 2008 and CEO in 2009, Under Lucas’s leadership, the company has grown through strategic acquisitions and a strong emphasis on new product development. Lucas said of his successor, “I’m confident that Ventura will continue its growth under Manuel’s leadership.” Manuel Garza is a 20-year veteran of the company who has served as COO since 2012. In that role, he led all of Ventura’s global operations. 147. What is NOT stated about the retiring CEO? ‘148, The word “effective” in paragraph 1, line 3, is (A) He will remain on the board of closest in meaning to directors. (A) successful (B) He has held several jobs at the (B) operative company. (© intentional (©) He has been with Ventura for 20 years. () sufficient (0) He focused on creating new products as CEO. GO ON TO THE NEXT PAGEQuestions 149 ~ 150 refer to the following text message chain. — EE CE ee Meryl K 11:42am. How about going out to lunch for a change? I'm tired, of the cafeteria food. There’s a Thai place a few blocks away that looks good. Not too expensive, and lots of vegetarian options for you, too. Ellen B 11:44. am, | wish we could do that, but there's the CFO visit at , remember? Everyone is supposed to be here, and | don't think we could make it back in time. Maybe ‘tomorrow? Meryl K 11:45 am, ‘Oh, | guess you didn't see the e-mail that went around about an hour ago. The visit's been moved to 3:00, so it's not a problem. Ellen B Just read it. Thai food , then. 149, What is suggested about Ellen B? 150. At 11:48, what does Ellen B mean when she (A) She is willing to miss the CFO visit. writes, “Thai food itis, then’? (8) She prefers the cafeteria food. (A) She wants to try the restaurant another (©) She did not receive an e-mail. time, (0) She does not eat meat. (8). She will go to the restaurant for lunch, (©). She wants to know more about Thai food. (0) She especially enjoys Thai food.Questions 151 ~ 152 refer to the following invoice. MINT DESIGN Invoice Date: 08/02 576 Fullerton St., Balance Due: $1,937.01 Granger BILL TO: SHIPMENT DETAILS: Vista Hotel Cartier: RFT Couriers 900 Myrtle Boulevard, Method: two-day priority Granger Ship Date: 07/23 Item Price ($) | Unit Qty | Total(s) | Tax Design services (logo, letterhead, | 3 From: Peter Brown, Mel-Mart Superstore Subject: | Re: Flight delay Date: August 15 Hi, Saul. [1] This is just to confirm that I have received your phone message. [2] I will now be leaving Concord early tomorrow morning and arriving in Los Angeles on Star Airways flight 7 tomorrow night around 8:00. Because it's a last-minute booking, the only affordable flights had multiple stops (Philadelphia and Las Vegas), so it is going to take a lot longer than I had anticipated. [3] I am sorry for any trouble this will cause you. [4] Hopefully, we can reschedule our meetings for the day after I get there, the 17". 1 have attached my new itinerary. Please call me if you have any questions; otherwise, see you soon! Regards, Peter 155. Where is Mr. Brown now? 157. When will Mr. Brown arrive? (A) Los Angeles (A) August 1 (8) Philadelphia (8) August 15 (©) Las Vegas (©) August 16 (0) Concord (0) August 17 156. In which of the positions marked [1], [21 (3), and [4] does the following sentence best belong? “My flight to California has been canceled because of bad weather” (A) U1) (8) 2) © (3) (D) (4) GO ON TO THE NEXT PAGE EO ONTOTHE NEXT EASEQuestions 158 ~ 160 refer to the following announcement. Movies at the Marquis The Marquis is proud to announce our special feature week. For one week per month, we will show movies from a particular genre. This month, we have chosen horror. We want to know what YOU want to see, so fill in an audience choice form next time you visit. We will select our next genre based on the results of the survey. Horror Week Ghostly Monsters (1956) Kip McVities, Rosie Ranger Monday, 6:00 p.m. The Bilge and the Brine (1943) Mack Jangler, Gregory Ryan Tuesday and Wednesday, 7:30 p.m. Elvis and the Swamp Monster (1978) Mike Myron, Roger Paul Thursday and Friday, 8:00 p.m. Digstown (1987) Lou Rosette, Jr., D. Hasbro Wiseman Friday through Sunday, 9:00 p.m, 12.00 am. 158. On what day are two movies shown? 160. What is the latest time that one can see a (A) Monday movie? (8) Tuesday (A) Noon (©) Thursday (8) 8:00 pm. (D) Friday . 159. How will the theater choose the theme of the next special feature week? (A)_ By asking about customer preferences (B) By measuring box office popularity (©) By reading critics’ recommendations (0) By asking staff membersQuestions 161 - 163 refer to the following letter. Bugs and Beans Coffee Shop Museum of Natural Sciences 401 E, Rosser Ave, Columbus, OH 45021 Tek: (502) 235-5555 [email protected] Mr. Tomi Galoob Galoob Ceramics, PO. Box 356, Frisbee, NY 02165 Dear Mr. Galoob, Thank you for sending me a copy of your latest ceramics catalog. You have been sending us your catalog here at the museum for several years now, and I always look forward to reading it. I was amazed yet again at the variety and creativity that you have displayed in your work. Your vases and bowls are quite exquisite! They really do resemble the plants and animals that they are modeled after, Iwill probably purchase 50 or more of the ladybug bowls. They are perfect for holding sugar cubes, However, it was the scorpion cups that really grabbed my attention. According to the catalog, they are available in small, medium, and extra-large sizes. I am interested in purchasing approximately 25 of the extra-large scorpion cups. Please send me information on your available stock. I would appreciate receiving the information by e-mail. I look forward to hearing from you. Sincerely, Linda Taent 161. What does Linda Trent request? 163. What will the coffee shop use to hold (A) A copy of the catalog sugar? (8) Areply by e-mail (A) Scorpion cups (©) Aset of bowls (8) Ceramic vases (D) Alarge cup (©) Ladybug bowls {D) Small cups 162. What is Linda Trent's opinion of Galoob Ceramics? (A) Their products have become expensive. (B) Their products are very attractive. ()_ Their products used to be better. (D) Their products lack any variety. GO ON TO THE NEXT PAGE ——se>Questions 164 ~ 167 refer to the following instant message chain. AAR eles Sam Kliff: 9:41 a.m. i, Rob & Tina. Sorry to bother you on a Saturday, but it’s kind of an emergency. I've been looking over the brochures for the trade fair, and there are some serious errors in them. Some photos are wrong, and two of the pages are out of order. Rob Martin: 9:14 am. And we need those for the trade fair by the 16"! This isn’t good. Tina Zakaria: 9:44 0. It’s strange—somebody must have checked the proofs before they were printed. What happened? Sam Kliff: 9:45 am | Ihaven't been able to trace the error yet because | can’t get ahold of the people in charge. But my main concern is what to do now. Do we order 400 new copies? Tina Zakaria: 9:46 am, | think we have to. We can't go to the fair without them. ‘Sam KI | just got off the phone with the printer. The only way to get the corrected brochures done in time is to pay for their rush service, which isn’t cheap, But | can't do that without approval from someone higher up. f. 9:55 aim. Yeah, we have to get approval from Peter. I'll call him. He's probably working from home today anyway. 9357 am, Tina Zakai Exactly, he almost never takes a day off. And I'm sure he'll OK it. It's our only option at this point. Sam Kliff: 9:58 a.m. Thanks, guys. | appreciate your help. I'm checking over the digital file now, and I'll e-mail it to you both so you can look at it before | send it to the printer. Tina Zakay OK. You were right to let us know. And nice job catching those mistakes. 59am. Rob Marti Yep. Sam, I'll call you when | get confirmation. 10:00 am.164, What does Sam Kliff apologize for? 166. What will Rob Martin most likely do next? (A) Spending too much money (A) Call Peter (8) Forgetting to check the brochures (8) Call the printer (©) Texting his coworkers on the weekend (© Correct the brochures (0) Making mistakes on the brochures (0) Send the digital file 165. What is suggested about Peter? 167. At 9:57 a.m,, what does Tina Zakaria imply (A), He ls newto the company: when she writes, “It’s our only option at this (B) He often works on weekends. point"? (©) He has a low-level position (A). They have to ask for approval. (D) He worked on the brochures. (8) They have to call another printer. (©) The company has to go to the trade fair. {D) The company has to pay the extra cost. GO ON TO THE NEXT PAGE ae,Questions 168 ~ 171 refer to the following advertisement. Dream Vacation Golden sandy beaches, deep blue seas, peace and quiet, and delicious food. Would you like to take the vacation of a lifetime? [1] Have you always thought about getting away on a romantic cruise but could never afford it? Now your dream can become a reality. [2] Get away with Dazzle Tours! [3] Why not take one of our mini-breaks? You will find that a seven-day break costs a lot less than you thought. [4] For a limited time, we are offering a Caribbean cruise with stops in Jamaica, Aruba, and Puerto Rico for only $799 (plus taxes). Service charges and visa fees are included. Your Dazzle Tour includes: + Round-trip airfare from Palm Beach to Belize + All meals and on-board entertainment + Choice of breakfasts, a buffet lunch, and a three-course dinner menu + Full use of our sports center, sauna, and casino + Jet-skiing and scuba diving + Savings on shopping + Book of discount coupons given to each passenger—can be used in any of our on-board shops and boutiques (excluding alcohol and tobacco) + Guided tours at destination cities with one of our expert local guides. All guides are fluent in English and extremely knowledgeable about their city. With Dazzle Tours, every day is a new adventure! All tours last seven days and six nights. Departures are every Sunday until August 31. Reservations must be made two weeks in advance. Call one of our agents to reserve your place now! Dazzle Tours: 1-800-455-2222168. 169. What is the purpose of this advertisement? (A) To advertise a buffet (8) To offer store discounts (C) To promote a cruise {D) To introduce a casino In which of the positions marked (1), (21, [3], and [4] does the following sentence best belong? “If you book now, you can get away for even less.” a) O11 (6) (21 © BI (D) (4) 170, How can reservations be made? (A) By e-mailing Dazzle Tours (8) By visiting the airport (©) By telephoning an agent (0) By faxing the company 171. How long does a Dazzle Tour last? (A) Six days (8) One week (Q Twoweeks (D) One month GO ONTO THE NEXT PAGE Snr Se,Questions 172 ~ 175 refer to the following article. Tips for Shopping Online Shopping online gives you access to thousands of goods from companies around the world. However, some more unfortunate individuals find that the goods they ordered look nothing like the pictures, arrive damaged, or don't arrive at all, Here are some tips to help protect yourself when you shop on the Web. + Before placing your first order, research other people's opinions of the company. There are many websites dedicated to reviewing online companies with satisfaction surveys, and customer reviews and comments. + Next, read all the available information the company provides, including the fine print. Make sure you read and understand the return policy. Check whether you will have to pay for shipping if you need to return the goods. + Always include shipping costs and sales tax in the final price when comparing costs. Ifthe cheapest item has the most expensive shipping fees, it might not be the bargain it seems to be. + Keep records of your order. Print out your e-receipt, or save it toa file on your hard drive. This proof-of-purchase will help you in the event that your item is damaged or not what you ordered. Ifyou encounter any problems with an online company, contact a consumer advocacy group. You can easily find telephone numbers for such groups on the Internet,172, What should you do before making an 174, The word “encounter” in paragraph 6, line 1, online purchase? is closest in meaning to (A) Ask about discounts (A) face (8) Compare similar websites (8) solve (©) Check the pictures of the item (© cause (0) Find out about shipping costs (0) dislike 173. Why should an online shopper keep the 175. Whom should you contact if you have receipts? problems? (A) For recycling purposes (A). The review websites (8) In case there are disputes (8) The shipping company (©) To show for the shipping (© Acustomer watchdog (0) To prove his or her identity (0) Your Internet provider GO ON TO THE NEXT PAGEQuestions 176 ~ 180 refer to the following notice and agenda. ot Park Board Meeting All local citizens are invited to the City Park Board open meeting! The City Park Board open meeting is scheduled for Wednesday, October a7, at 6 p.m. in conference room B of the public library. Current agenda items include the following: regular committee reports, funding for the purchase of snow blowers, construction of a temporary outdoor ice rink for the winter, and next month's Winterfest Bonfire Ball to raise money for equipment for the children’s playground. Snow blowers will enable Mendez Park to stay open all year round, even in the heaviest. snow. Now with the park open even in the winter too, we have decided to convert the central pond into an ice rink. Local businessman Hans Feine has donated $10,000 toward the cost. Winterfest Bonfire Ball tickets will be on sale at the meeting. They always sell out fast, so coming to the meeting will increase your chances of getting tickets. It is not necessary to notify us of your attendance in advance. However, if you would like to add an item to the agenda, speak at the meeting, or present a report on behalf of a local organization, please contact Glen Tuber at the city office, at 345-4444, extension 222, before October 5. All speakers must receive authorization before the meeting, so itis essential that you contact us in advance, We hope to see you there! st Park Board Meeting Agenda: October 17 1. _ Call to Order, Approval of Agenda 6:00 p.m. I. Committee Reports: ‘A. Park Police Report —_B. Planning Committee Report Sin0 pum. lil, Purchase of Snow Blowers 6:30 p.m. IV. Cedar Lake Beach Improvements 7:00 p.m. V. Ice Rink Construction 7:20 p.m. VI. Winterfest Bonfire Ball (ticket sales) 8:20 p.m. VII. Adjournment 8:30 p.m.176. Where will the park board meet? 179. How long is the discussion of the ice rink (A) Atthe ice rink expected to last? (8) Inthe library (A) 10 minutes (© Atthe office (8) 20 minutes (0) Inthe park (©) 30 minutes (0) 60 minutes 177. What change is planned regarding the park? 180. Which item was added to the original (A) Hiring a snow removal company agenda? (8) Keeping it open throughout the year (A) Cedar Lake Beach Improvements (© Constructing an ice rink (8). Purchase of Snow Blowers (D) Installing a new pond (©) Winterfest Bonfire Ball (0) Committee Reports 178. Which people should call Glen Tuber? (A) People wanting to attend the meeting (8) People wanting to buy festival tickets (©) People wanting to speak at the meeting {D) People wanting to borrow library books GO ON TO THE NEXT PAGEQuestions 181 ~ 185 refer to the following memo and e-mail. MEMO To: All Branch Managers From: Sunshine Holidays Marketing Re: Customer Preferences As a result of recent research, we have decided to launch a staff competition. More than 1,000 British people were recently surveyed by Sunshine Holidays about their vacation plans for the coming summer. About 200 people in each of five different age ranges were surveyed. They were asked to indicate which countries they planned to visit out of four possible choices: Italy, France, England, and Spain. It seems that as they get older, people tend to choose not to travel overseas. Participants over 55 chose Britain as their first choice to visit. When asked why, they gave several reasons, including fears about health problems and access to medical treatment in a foreign country, worries about communicating in a foreign language, and the desire to spend time with their grandchildren during school vacations. However, overall, France was the most popular destination for all age groups. This is because of its close location to Britain, We want to increase the number of older customers visiting Spain (target A) and the number of younger visitors traveling within Britain (target B). For this reason, we are launching a staff competition. Please submit your ideas to increase the number of customers in these two groups. All staff at the branch with the winning ideas will get five additional paid vacation days. You have until March 27 to make your submissions. Good luck! Nigel Rory [email protected], Yasmin Farhad [email protected], Greg Stiles [email protected] FROM: Olivia Benn SUBJECT: Competition To: DATE: March 20 Hello, everyone. This is to follow up on our brief discussion of the recent memo from Marketing about the staff competition. | think it makes sense to divide into two teams: Greg and | will work on target A. Nigel and Yasmin, I'd like you to tackle target B. Let's meet as teams tomorrow at 4:30 and start brainstorming. Then on Friday, each team will make a presentation, and we'll give each other feedback. My assistant will combine all the best ideas into a slide deck, which I'll send in by Monday. Let’s win this! Olivia Benn, Branch Manager181. What were the people mainly surveyed 184, In the e-mail, the word "tackle"in line 3 is about? closes meaning to (A) Their vacation plans (A) finish (8) Countries they had visited (8) explain (©) Ski resorts in Europe (© handle (0) Concems about overseas travel (0) challenge 182. Why was the memo written? 185. What will Olivia Benn do this week? (A) To describe Sunshine Holidays (A) Prepare slides on marketing Ideas (8) Tointroduce a marketing contest {B) Give a presentation to the marketing (©) Toannounce the winner of a contest department (0) To discuss new countries to visit (©) Work on ideas for marketing trips to young people (0) Think of ways to market Spanish 183. What is stated about the contest? vacations (A) Only one person can win. (8) The prize is extra time off. (©) Itinvolves marketing to one age group. (0) A deadline has not been chosen yet. GO ON TO THE NEXT PAGE SO ONTOTHENEXT PAGEQuestions 186 - 190 refer to the following web page, form, and article. hupy/wwwilakelandcollege.com > Lakeland College STUDENT-ORGANIZED EVENTS Authorized Events on Campus The Student Event Committee governs plans for activities or events on campus that are sponsored by a recognized student organization. Note that authorized events require a faculty sponsor who will both attend the event and help with the planning process. After arranging for a sponsor, please fill out the application here to get authorization. The application must be submitted at least four weeks before the event so the university can oversee planning issues for student organizations, Processing of applications normally takes five to ten days. Not all stuclent-organized events must be authorized. For example, you do not need permission for weekly organization meetings, practices, or organization-sponsored trips. If you will charge admission, if you serve food or alcohol, or if your event is open to the public, then you must obtain prior authorization, Reserving Event Space ‘As soon as your student group has identified a date and time when you would like to host your event, as well as back-up dates and times, you will need to reserve a place to hold your event. Large venues on campus must be reserved six weeks ahead of time (at a minimum), Make sure you check on the availability of your desired location before you get too far into the event planning process. APPLICATION FOR STUDENT-ORGANIZED EVENT Name of applicant (student filling out application): First: Binu Last: Sharma Applicant's e-mail address: [email protected] Organization requesting authorization: Drama Club Faculty sponsor: Lara Miller Event description: Performance of three one-act plays, each about 45 minutes Requested space: Student Center 2-floor auditorium Date and time: May 2. 7:00 p.m. Is your event open to the public? Yes] Nol] Will you charge admission? vesL] Nol? Will you serve food or drink? Yes[_] NoLC’s Aspiring Actors and Directors to Put On a Show Students and local residents alike are in for a treat on May 2, when the Lakeland College Drama Club will once again hold Page-to-Stage Night at the Student Center. Page-to-Stage is the culmination of a year’s work by the college's Drama Club, as they show off their gifts by performing three one-aet plays. ‘Two of the plays are also student-directed. Drama Club's Binu Sharma chose a couple of her favorite works, Out of Time and The Ancestors by playwright Charles Goldman. The event also features a guest director: local literary star Javier Nunes, presenting his own play about a group of college friends, Four ‘Summers. “I'm truly impressed with what these students have accomplished at their age—especially considering the budget they had to work with,” Nunes said. “I expect it to be a fantastic success.” Last year’s event certainly was. “We look forward to this every year,” said Sharma. “We've even moved to a bigger venue because last time it was standing-room only.” ‘Come to the Student Center auditorium on May 2 at 7:00 p.m. and support some of Lakeland’s most talented students, There’s no charge for admission, and you won't get a finer evening of free entertainment anywhere. 186, How far in advance must event locations be ——-189. What is the purpose of the article? booked? (A) To persuade readers to attend the (A) 5days event (B) 10 days (B) To request readers’ help with the event (C) 4weeks (C) To report on the event's outcome (0) 6 weeks (0) To praise students’ efforts on the event 187, Why does the Drama Club event require the 190, What is suggested about the event? college's permission? (A) Itis costly to organize. (A) Because it is organized by students (8) Itis being held for the first time. (8) Because it charges admission (©) Itinvolves performing world-famous {C) Because it is open to the public plays. (0) Because it includes a meal (0) Itis expected to draw a large audience. 188, Which person involved is a teacher? (A) Binu Sharma (8) Lara Miller (©) Javier Nunes (D) Charles Goldman GO ON TO THE NEXT PAGEQuestions 191 ~ 195 refer to the following table, report, and letter. Value of Exports for the Country of Gromatia, 2000 vs. 2010 and 2020 Estimated Income Product 2000 2010 2020 (estimated) Beef $2.2" $24 $28 Fruit $23 $24 52.7 Wine $0.3 $0.3 $1.0 Coffee $34 S17 $18 Grains $4.1 $49 $5.0 Figures courtesy of the Gromatian Ministry of Trade * Value in millions of dollars 2% heepy/eommerce.nicgr Farmers of Gromatia, Be Proud! The Government of Gromatia would like to thank all its farmers for their hard work this year. Despite the winter flooding and the summer drought, 2010 was a great year overall for the farming industry, as well as for government revenues and our overall economic health. As a nation whose income is closely linked to the productivity of our farmers, we truly value your work. We have sent you the figures for 2000 and 2010 so that you can measure your success for yourselves. However, you will notice that exports were down in certain sectors—in particular, coffee. These days, coffee is becoming increasingly popular thanks to large chains of coffee shops offering cheap but tasty coffee worldwide. We feel that it is important for Gromatia to gain a position in this market, Over the next five years, we will be offering substantial subsidies to farmers who plant coffee. We hope that this will enable us to increase our annual exports. The other areas in which we hope to excel are wine and beef. Producers of these items will also be receiving subsidies under our five-year plan. With more leisure time, better education, and higher incomes, people are becoming more interested in these luxury items. This is where we see a niche for us in the market, We believe that in five to ten years, these will be our fastest growing export items. Although small, Gromatia has the potential to do very well in the international market. Thank you for your efforts in taking us there.To the Editor: ‘Thanks for your reporting on the government's new scheme to subsidize certain agricultural products. Like most people in this country, | support aid to farmers. However, | aid could be more carefully targeted where it can do the most good. We should provide support for farmers who grow essential foods like fruits, vegetables, and grains. Level the playing field so that smaller and medium-sized farms can become more competitive with agribusiness corporations and contribute more to our growing export industry. This money could encourage the development of the kind of agriculture people truly need. Sincerely, G. Happ 191. Which product is expected to increase most 194. According to the report, why has beef in value over the next 10 years? become popular? (A) Beef (A) Larger quantities are available. (8) Coffee (8) It appeared on a television show. (© Grains (© Itcan be delivered quickly. (0) Wine (0) People’s wages have risen, 192. What problems did farmers in Gromatia 195. What does G. Happ think the government suffer in 2010? should do? (A) Market troubles (A) Invest in farming equipment (8) Climate troubles (8) Subsidize specific products (©) Widespread strikes (©) Only export fruits and vegetables (D) Industrial difficulties (D) Decrease competitiveness 193. How long will the subsidies last? (A) 5 years (8) 10 years (OQ) 15 years . {D) 20 years GO ON TO THE NEXT PAGEQuestions 196 ~ 200 refer to the following chart, memo, and e-mail. Monthly Wastage of Stationery Supplies in the Offices of MAJOR Knottzach Systems ‘a copy paper IB 54 copy paper Letterhead paper Envelopes Memorandum To: ‘All Employees From: | Meg Gillio, Office Manager Date: August 27 Subject: | Re: Stationery Recycling Policy carries the new logo, MAJOR Knottzach Systems, is now available for use. All environment, we are implementing two new systems. Since our official merger with MAJOR Electronics Inc. last month, we have continued to use stationery with our former name, Knottzach Business Systems. Stationery which employees are requested to use this new stationery for all official correspondence, effective immediately. Please pick up a supply of the new stationery from Ryan Fischer on the fourth floor. However, in order to reduce waste and to do our best to save the 1) Sign-out system: Each time you receive any company stationery, you must sign a sheet specifying what you took, how much you took, and when you took it. ‘This information will be recorded on your employee record card. 2) Recyeling: We throw away a lot of usable paper every month, All paper must be put in the recycling bins now placed in each department office. A catered pizza party will be awarded to the department that wastes the least paper during the month of, September. And if your department succeeds in producing the least wastage for three months in a row, each member will receive a $50 bonus for each month.To: FROM: Meg Gillio SUBJECT: Recycling DATE: October 2 Human Resources (ALL) Dear Human Resources staff, I'd like to congratulate your department for winning the company-wide recycling contest for ‘the month of September. Department director Stephen Zola deserves special mention for leading the effort. You followed our new policies to the letter and wasted far less paper than any other department. You will therefore be enjoying delicious free pizza next week on the day of your choice, The CEO plans to stop by during the party to congratulate you as well. Well done, and don’t forget phase 2 of the contest. If you keep up the good work, | could be writin Sincerely, 1g to you again in November! Meg Gillio 196. 197. 198. Which type of paper was wasted the least? (A) Ad copy paper (8) B4 copy paper (©) Letterhead paper (0) Envelopes According to the memo, what happened last month? (A) New stationery was printed. (8) Business cards were printed. (©) Two companies were merged. (0) Anew printer was chosen. What is the purpose of the memo? (A) Toinform employees about the new printer (8) Toiintroduce a new policy about paper (©) Toannounce a merger with another company (0) To tell all employees about the new logo 199. How will the company track paper use? (A)_ By counting all wasted sheets (8) Byrecycling more frequently (C)_ Bykeeping detailed records (D) By changing its stationery provider 200. What might the HR department win in November? (A) Extra pay (8) Free food (©) More stationery (D) Recognition by the CEO