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Support Engineer - Data Fetching Engineer

Orion Innovation is seeking a Support Engineer - Data Fetching Engineer to join their support center for a partner company that provides 5G network intelligence solutions. The role will involve working with customers to provide information from the partner's tools, analyzing network KPIs, troubleshooting issues, and querying databases to access necessary customer and product information to resolve technical issues. Requirements include 2-3 years of relevant experience, SQL knowledge, understanding of cellular protocols, and strong customer interaction and troubleshooting skills. Benefits include flexible work arrangements, professional development opportunities, and health/wellness programs.

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Becheru Gabriel
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© © All Rights Reserved
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31 views

Support Engineer - Data Fetching Engineer

Orion Innovation is seeking a Support Engineer - Data Fetching Engineer to join their support center for a partner company that provides 5G network intelligence solutions. The role will involve working with customers to provide information from the partner's tools, analyzing network KPIs, troubleshooting issues, and querying databases to access necessary customer and product information to resolve technical issues. Requirements include 2-3 years of relevant experience, SQL knowledge, understanding of cellular protocols, and strong customer interaction and troubleshooting skills. Benefits include flexible work arrangements, professional development opportunities, and health/wellness programs.

Uploaded by

Becheru Gabriel
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Orion Innovation

Maria Rosetti 6, Bucharest, Romania


telephone: +40.724.111.333
www.orioninc.com

Support Engineer – Data Fetching Engineer

Our Company

Orion Innovation is a leading digital transformation and product development services firm with
more than 25 years of activity. Headquartered in Edison, New Jersey, the company has a global team
of over 6,000 associates, with engineers in 13 major delivery centres across North America, Europe,
Asia, and Latin America.
Orion operates in a broad range of industries such as Hi-Tech, Telecom, Media & Entertainment,
Professional Services, Financial Services, Healthcare&Life Sciences, Education, and Industrial
Products.
Our mission is to serve as an agile and trusted partner for business transformation initiatives, providing
deep emerging technology, experience design, and domain expertise.
Our people thrive in creating and delivering innovative solutions for our clients. We work and play
hard, we challenge ourselves, and we acknowledge and reward achievements.

Our Partner

Our partner is the leading expert in 5G ready cloud-native, network intelligence solutions for telecom
operators transitioning to 5G. Their Network Intelligence consists of Network Visibility, Service
Assurance, and Network Insights. The Network Intelligence suite offers intelligent, container-based,
on-demand solutions to deliver network analysis from the RAN to the Core for 5G assurance. Utilizing
automated and dynamic solutions with smart minimal data collection and on-demand troubleshooting
and cutting-edge techniques based on machine learning, these solutions work in harmony to provide
operators an understanding of the entire customer experience and allow them to troubleshoot network
performance from a high to granular level while reducing storage costs and cloud resource utilization.

Overall Objective of the Role

As part of the support center for our Partner's EU Customers, we are seeking the most dedicated
individuals with telecom experience and the ability to query databases and fetch data to provide
technical guidance to major telecom Customers.
Telecom experience is essential because it provides a foundation for understanding the technical
components of our Partner's products and services. It enables the support center staff to diagnose and
troubleshoot technical issues quickly and efficiently, which is essential in ensuring Customer
satisfaction.
Another critical qualification for this position is the ability to query databases and fetch data. It enables
the support center staff to access the necessary information quickly and efficiently. It helps in resolving
technical issues that may require access to Customer data or product information. Based on that, the
Customers are provided with accurate and up-to-date information about our Partner's products and
services.
Orion Innovation
Maria Rosetti 6, Bucharest, Romania
telephone: +40.724.111.333
www.orioninc.com

Responsibilities

• Working with the Customer Team on providing information out of our Partner tool.
• Analyzing issues relating to Telecom network KPIs.
• Finding out issues pertaining to Customers network and our Partner traffic integrations.
• Daily maintenance and problem resolution.
• As the case might be, identification, diagnosis, and resolving System -related issues with good
troubleshooting and root cause finding.

Requirements

Must Have:

• 2-3 years of relevant experience.


• SQL knowledge.
• Cellular protocol understanding.
• Very good customer interaction interface skills and ability to independently conduct Customer
calls.

Nice to Have:

• Knowledge in Wireshark tool.

Reasons to Work with Us

• Motivating financial conditions.


• International projects with worldwide recognition.
• A good work-life balance with flexible schedule and work from home / remote as much as
possible.
• Exciting new career in a friendly, dynamic, growing organization.
• Professional development in a friendly multicultural environment.
• Private medical subscription @ Medlife or Regina Maria.
• Meal tickets.
• Gift Vouchers for your birthday / wedding / childbirth.
• Wellbeing Programs (sick days, 7Card, relaxation facilities in the office).
• Team buildings & other social experiences.
• Referral bonuses.
• Budget granted for certifications required in the project.
• Workshops on different topics and internal courses.
• Access to LinkedIn learning platform, at request.
• Access to Udemy platform, if required in the project.
Orion Innovation
Maria Rosetti 6, Bucharest, Romania
telephone: +40.724.111.333
www.orioninc.com

• City center office location.


• Shared parking spaces.

As a global digital transformation company, Orion values creating a productive, diverse work
environment. We are committed to maintaining a positive work environment where our people value
traits that make each one of us different from one another. We all bring a diverse set of perspectives,
work and life experiences, and our differences make us more valuable both internally and for our
clients.

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