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Chat++ Script

The customer requested to cancel their order but was told it could not be cancelled since it had already been processed and shipped. The seller explained that once an order is shipped, they no longer have control over the delivery. They advised contacting the courier directly for any delivery issues and suggested not accepting the parcel if the customer still wanted to cancel.

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Rison Eguia
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267 views2 pages

Chat++ Script

The customer requested to cancel their order but was told it could not be cancelled since it had already been processed and shipped. The seller explained that once an order is shipped, they no longer have control over the delivery. They advised contacting the courier directly for any delivery issues and suggested not accepting the parcel if the customer still wanted to cancel.

Uploaded by

Rison Eguia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SHOPEE QUICK REPLY Sorry, your order was already processed and shipped out.

Thus we can no longer approve your can-cellation request.


Hello! Good day, ano pong concern? -A1
Thank you for understanding. –A8
Shopee po ang nagha-handle ng delivery via Courier. As
much as we wanted na mai-deliver po sa inyo agad, hindi
na po namin control ang delivery once ma-ship out na po.
Thank you at pasensya na din po. Sorry, order ID was already processed. Thus we can no
longer approve your can-cellation request.
Try to chat shopee agent, on your shopee app click ME
then sa pinakababa Chat shopee agent regarding delivery If you still want it to be can-celled, you may opt not to
concern. –A2 SHOPEE receive the parcel upon delivery.

Lazada po ang nagha-handle ng delivery via Courier. As Thank you. –A9


much as we wanted na mai-deliver po sa inyo agad, hindi
na po namin control ang delivery once ma-ship out na po.
Thank you at pasensya na din po. May nakuha po kayong maliit na papel (note) sa loob ng
pouch? Pa-picture po harap at likod, salamat. -B1

Try to chat Lazada Agent po. Thank you. A2 LAZADA


Another reason for late ship out: the item you ordered is
PRE-ORDER. Meaning no on hand stock. Thankyou so
Hello! Good day, Salamat po -A3 much for your patience. God bless po. ❤️-B2

Hi! pa-picture po ng item(s) na na-receive nyo. Pa-send din


po ng picture ng paper na naka-attached sa labas ng pouch,
yung pinaka waybill po (STICKER PO SA POUCH) ✅ HOW TO ORDER DIFFERENT COLORS ✅

Pa-send po ng malinaw na picture, especially sa waybill. Step 1: Choose “Color / Variation”

Pa-send na rin po ng video ng pag-unpack kung meron. Step 2: Click “Add to Cart”

Thank you. -A4 Step 3: Repeat Step 1 & 2 until you chose all the colors you
want.
Hi! kung ano lang po yung meron sa variation yun lang po
ang available. Pa-check na lang po. Kapag hindi na po ma- Step 4: Go to Cart (Upper right)
click yung choices sa variation, meaning out of stock na po.
Step 5: Click “Check Out”
Kapag naman po may different design/shade sa isang
Step 6: Click “Payment Option” (COD, REMITTANCE,
variation, meaning assorted po, hindi po makakapili.
ONLINE TRANSFER)
Kapag naka-indicate po na preorder, means hindi po
Step 7: Submit your order, Click “Place Order” -B3
onhand ang item.

Kindly check the size chart/size description.


Hi, pasensya na po, we have to follow kung ano po na-
Thank you. -A5
check out nyo. Hindi po kami allowed mag change ng
Hi, pasensya na po, hindi na kami makakapag pasa ng color/items sa system. Thank you and God Bless po! :) –B4
picture, mataas po volume ng orders, kung ano po yung
nai-check out nyo, yun po ipapadala. Para ma-lessen po ang
error, if ever na may out of stock po sa item, we will Hi! free size item only, there are NO SIZE VARIATIONS.
contact you. We will do our best. Thank you and God Bless
po! –A6 Size / Product Description / Size Chart already posted.

Pa-check na lang po.

Hello, good day po maam, details already posted na po, pa- Thank you. –B5
check nalang po sa product details and we also have size
chart posted, salamat po and have a nice day po –A7
Please wait padin po naten mam as long as dipa po for
returning may chance papo yan ma deliver. Pero if yung
status is for returning na wala napo yun mam /sir and dipo Hi!,good day ma’am/sir, we're doing our best to give you
namen ginusto yun nasa courier napo ang problem kapag the product that really suits your expectation, if there's any
ganun thankyou po. Pero pwede naman po kayo mag re- problem upon receiving the item don't hesitate to inform us
order thankyou and Godbless! –B6 and we are going to do our best for the very possible aid,
thank you C2

Meron po tayong BUNDLE DEALS Discount, any 3 items


po ay mayroong discount na automatic pong mababawas sa Send po ba today? Validity po ng voucher ay 1 month lang,
inyong babayaran. Pwede nyo rin pong gamitan ng aming pero may choice po kayo na mag-pm muna, tsaka namin
mga vouchers code. ise-send para di agad ma-expired. C3

We will give FREEBIES AND SPECIAL VOUCHERS on


selected time.
Pa-picture po ng waybill na naka-attached sa pouch nyo.
Be sure to watch our Shopee Live to know more Salamat po. C4

Thank you! :) –B7


Request for refund po.

Estimated delivery po 2-4 days within Metro Manila, 5-7 Upon requesting return/refund, pa-note po yung kulang,
days provincial area after we ship. We can't control the wrong o damaged item at kung magkano po, salamat C5
flow of delivery once na ma-ship out na po namin yung
item. The courier rider will contact you po upon delivery. -
B8 Pa-send na rin po ng video ng pag-open ng parcel, kung
meron, salamat po. C6

Good day po!, pa wait nalang po ng refund response, under


review pa po. salamat. B9 Hi! Naka-ORDER COMPLETED status na po kayo, kaya
REFUND thru shop voucher nalang po namin kayo, kami
po gagawa. Male-less po yun sa total payment nyo sa next
Hi! Hindi na po tayo makakapag-change ng Address/ order ninyo samin, use voucher code lang po na ibibigay
Phone Number once order is placed. namin upon check out po. C7

Hindi po kami nakakapag-edit ng details ng buyer.

System generated po kasi yan, kung ano pong nailagay


nyong Address/ Phone Number sa shopee account nyo, yun
po mismo ang ibibigay ni shopee sa courier. Pasensya na
po.

Sa susunod po paki make sure na tama ang gagamitin


nating Address/ Phone Number. Thank you! C1 SHOPEE

Hi! Hindi na po tayo makakapag-change ng Address/


Phone Number once order is placed.

Hindi po kami nakakapag-edit ng details ng buyer.

System generated po kasi yan, kung ano pong nailagay


nyong Address/ Phone Number sa Lazada account nyo, yun
po mismo ang ibibigay ni Lazada sa courier. Pasensya na
po.

Sa susunod po paki make sure na tama ang gagamitin


nating Address/ Phone Number. Thank you! C1 LAZADA

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