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Influx Test

The customer has questions about sending divorce papers using USPS Priority Mail. The response provides the key differences between Express and non-Express envelopes: Express is faster but costs $24 while non-Express takes 2 days and costs $18. It also estimates delivery times of 24 hours for Express and 2 days for non-Express. The response then explains that the information was obtained from searching online, specifically the USPS website page at https://www.easyship.com/blog/usps-priority-mail-vs-priority-mail-express which details the pricing and delivery times for Priority Mail and Priority Mail Express.

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Gracelle Dequilla
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3K views

Influx Test

The customer has questions about sending divorce papers using USPS Priority Mail. The response provides the key differences between Express and non-Express envelopes: Express is faster but costs $24 while non-Express takes 2 days and costs $18. It also estimates delivery times of 24 hours for Express and 2 days for non-Express. The response then explains that the information was obtained from searching online, specifically the USPS website page at https://www.easyship.com/blog/usps-priority-mail-vs-priority-mail-express which details the pricing and delivery times for Priority Mail and Priority Mail Express.

Uploaded by

Gracelle Dequilla
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Influx Test

==========

1.) This is the email from the customer:


I would like to purchase the SunBright bulb but the store says that it is on
backorder.
I've been waiting a long time to order a bulb.
When will the bulb be available?

This is the context:


The SunBright is on backorder and it won’t be back on stock for another month. If a customer
wants to buy the SunBright they can either wait until it’s back in stock, or buy our other product
instead: the MoonLight bulb.

Question: What would you write to the customer?

Good day, thank you for approaching our company but regarding to your purchase about the
SunBright bulb, as of now we are still waiting for the production of the said product,but
regardless to your request, I highly recommended our latest items a Moonlight bulb its
efficiency are almost the same as the Sun Bright bulb,we hope that our recommendation will
satisfied your needs,Thank you!

2.) This is the email from the customer:


I am using your Wordpress theme for my website and while I'm editing it I can't see the
Log In button which I see on your theme demo site on my page.

I have followed all your instructions and installed the dummy data and I believe this should be
working.
I paid good money for this theme and expected that it would be easy to install the dummy data and
get my site looking exactly as the demo for launch next week, and frankly, I'm a little disappointed.

Please fix this for me.

This is the context:


In order to administer a WordPress site, the site owner must log in. When logged in, WordPress
makes the log in button disappear. Some people don't realise this and look at their site (when logged
in), and then look at the theme demo (when not logged in), pick up on the difference and see the
missing login button as something which needs to be fixed.

Question: What would you write to the customer?


Good Day, sorry for what you have been experiencing regarding the website but as of now let
me help you about the situation. First, all you have to do is to continue surfing to its website
for there are some reason that it cannot connect was the site are still much busy but the
moment we contacted to the site we are happy to inform you as soon as possible, and as you
waited for this my team will working on it, thank you!
(There is no specified instruction on what you should suggest to the customer. You will need to
determine that yourself.)

3.) Question: What would you write to the customer?

This is the context:


Pretend that you are a customer service agent for the USPS (United States Postal Service), and you
receive an email from the customer as below. If you need more information to reply to the customer,
you can check the USPS website.

This is the email from the customer:

Hi, I’d like to send my divorce papers to my (soon-to-be ex) husband. I’m thinking of using your
Priority Mail Flat Rate Envelope to do this. I’m in Beverly Hills, CA (zip code 90210) and my husband
is in NYU (zip code 10003).

What I want to know is…


a. What’s the difference between the “Express” Envelope and the non-Express Envelopes?
The express envelope is more faster and leading in times while the non-Express delivers only
on the time that you desire!
b. How much would it cost?
The Express envelope will cost $24 and the non-express cost only $18
c. How long would it take? (you don’t have to be super precise, give or take 1-2 days is okay)
It takes only 24 hours for Express envelope and 2 days for the non-Express.

4.) Question: Based on your answer for number 3, give us the detailed steps on how you
obtained all the information. Please also mention the URL of the pages where you found the
information.

With the help of GOOGLE and my little knowledge about question, thank you!

https://www.easyship.com/blog/usps-priority-mail-vs-priority-mail-express
======================== END of TEST ========================

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