Installation Instructions

ArmorBlock 16-Point EtherNet/IP Module

Catalog Numbers 1732E-IB16M12, 1732E-OB16M12,

1732E-16CFGM12, 1732E-16CFGM12W, 1732E-IB16M12W,
Series A

Topic Page
Important User Information 2
Environment and Enclosure 3
Prevent Electrostatic Discharge 3
About the EtherNet/IP ArmorBlock 16-Point I/O Modules 4
Catalog Number Explanation 6
Install the Module 7
Set the Network Address 7
Mount the Module 8
Product Dimensions 9
Connect the I/O, Network and Auxiliary Cables to the ArmorBlock Module 10
Specifications 19
2 ArmorBlock 16-Point EtherNet/IP Module

Important User Information

Solid state equipment has operational characteristics differing from those of electromechanical
equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls
(publication SGI-1.1 available from your local Rockwell Automation sales office or online at
http://literature.rockwellautomation.com) describes some important differences between solid state
equipment and hard-wired electromechanical devices. Because of this difference, and also because of
the wide variety of uses for solid state equipment, all persons responsible for applying this equipment
must satisfy themselves that each intended application of this equipment is acceptable.

In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages
resulting from the use or application of this equipment.

The examples and diagrams in this manual are included solely for illustrative purposes. Because of the
many variables and requirements associated with any particular installation, Rockwell Automation, Inc.
cannot assume responsibility or liability for actual use based on the examples and diagrams.

No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits,
equipment, or software described in this manual.

Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell
Automation, Inc., is prohibited.

Throughout this manual, when necessary, we use notes to make you aware of safety considerations.

WARNING
Identifies information about practices or circumstances that can cause an
explosion in a hazardous environment, which may lead to personal injury or death,
property damage, or economic loss.

IMPORTANT Identifies information that is critical for successful application and understanding
of the product.

ATTENTION
Identifies information about practices or circumstances that can lead to personal
injury or death, property damage, or economic loss. Attentions help you to identify
a hazard, avoid a hazard, and recognize the consequences.

SHOCK HAZARD
Labels may be on or inside the equipment, for example, a drive or motor, to alert
people that dangerous voltage may be present.

BURN HAZARD
Labels may be on or inside the equipment, for example, a drive or motor, to alert
people that surfaces may reach dangerous temperatures.

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 3

Environment and Enclosure

Follow these guidelines for environment and enclosure information for this
equipment.
ATTENTION This equipment is intended for use in overvoltage Category II applications (as
defined in IEC 60664-1), at altitudes up to 2000 m (6562 ft) without derating.
This equipment is considered Group 1, Class A industrial equipment according
to IEC/CISPR 11. Without appropriate precautions, there may be difficulties
with electromagnetic compatibility in residential and other environments due
to conducted and radiated disturbances.
This equipment is supplied as enclosed equipment. It should not require
additional system enclosure when used in locations consistent with the
enclosure type ratings stated in the Specifications section of this publication.
Subsequent sections of this publication may contain additional information
regarding specific enclosure type ratings, beyond what this product provides,
that are required to comply with certain product safety certifications.
In addition to this publication, see:
• Industrial Automation Wiring and Grounding Guidelines, Rockwell
Automation publication, 1770-4.1, for additional installation
requirements.
• NEMA Standard 250 and IEC 60529, as applicable, for explanations of
the degrees of protection provided by different types of enclosure.

Prevent Electrostatic Discharge

Follow these guidelines when you handle this equipment.
ATTENTION This equipment is sensitive to electrostatic discharge that can cause internal
damage and affect normal operation. Follow these guidelines when you
handle this equipment.
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wrist strap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• Use a static-safe workstation if available.
• Store the equipment in appropriate static-safe packaging when not in
use.

Publication 1732E-IN002C-EN-E - March 2017

4 ArmorBlock 16-Point EtherNet/IP Module

About the EtherNet/IP ArmorBlock 16-Point I/O

Modules
The EtherNet/IP 1732E ArmorBlock is a 24V DC I/O module that
communicates via EtherNet/IP. The sealed IP65, IP67 and IP69K housing of
these modules requires no enclosure. I/O connectors are sealed M12 style.
EtherNet/IP network uses advanced network technolgy, for example,
producer/consumer communication, to increase network functionality and
throughput. Visit our web site at www.ab.com/networks for
producer/consumer technology information and updates.

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 5

EtherNet/IP ArmorBlock 16-Point I/O Module

Functional
EtherNet/IP Earth(1) EtherNet/IP
EtherNet/IP
D-Code M12 Status MOD NET LINK
D-Code M12
Connector LEDs 0 15
Connector

Plastic Metal
Housing 1 14
Housing
I/O 2 13

Connectors
I/O 3
4
12

11
I/O
Connectors Connectors

5 10
6 9

Node 7 8 Node
Address P
X10
Address
Switches Auxiliary
W
R
Switches
Power X100 X1
Protective Protective
(2)
Earth Earth(2)
44231 44232

(1)
Functional Earth grounds the I/O block’s EtherNet/IP communication circuitry which is designed to
mitigate the effect of noise on the network. See page 10 for network connections.
(2) Protective Earth is provided for the grounding of field devices and is internally connected to each Pin 5 of
the M12 I/O connectors. See page 11 for I/O connections.

Publication 1732E-IN002C-EN-E - March 2017

6 ArmorBlock 16-Point EtherNet/IP Module

Catalog Number Explanation

Refer to the table for a description of the catalog numbers.

Cat. No. Description Network Auxiliary

Connector Power
1732E-IB16M12 EtherNet 24V DC 16 Input

1732E-OB16M12 EtherNet 24V DC 16, 2 A Output Single 4-pin

Single D-Code M12 mini
1732E-16CFGM12 EtherNet 24V DC 16 Selectable
Points

1732E-IB16M12W EtherNet 24V DC 16 Input

WeldBlock Metal Housing
Single D-Code M12 Single 4-pin
1732E-16CFGM12W EtherNet 24V DC 16 Selectable mini
Points
WeldBlock Metal Housing

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 7

Install the Module

Refer to the following sections to install your module.
• Set the Network Address
• Mount the Module
• Connect the I/O, Network and Auxiliary Cables to the ArmorBlock
Module

Set the Network Address

The I/O block ships with the rotary switches set to 999 and DHCP-enabled.
To change the network address, you can do one of the following:
• adjust the switches on the front of the module.
• use a Dynamic Host Configuration Protocol (DHCP) server, such as
Rockwell Automation BootP/DHCP.
• retrieve the IP address from nonvolatile memory.
The I/O block reads the switches first to determine if the switches are set to a
valid number. Set the network address by adjusting the 3 switches on the front
of the module. Use a small blade screwdriver to rotate the switches. Line up
the small notch on the switch with the number setting you wish to use. Valid
settings range from 001...254.
Network Address Example

This example shows

the network address
set at 163.

44233

When the switches are set to a valid number, the I/O block’s IP address is
192.168.1.xxx (where xxx represents the number set on the switches). The
I/O block’s subnet mask is 255.255.255.0 and the gateway address is set to
0.0.0.0. When the I/O block uses the network address set on the switches, the

Publication 1732E-IN002C-EN-E - March 2017

8 ArmorBlock 16-Point EtherNet/IP Module

I/O block does not have a host name assigned to it or use any Domain Name
Server.
If the switches are set to an invalid number–for example, 000 or a value
greater than 254 excluding 888–the I/O block checks to see if DHCP is
enabled. If DHCP is enabled, the I/O block asks for an address from a
DHCP server. The DHCP server also assigns other Transport Control
Protocol (TCP) parameters.
If DHCP is not enabled, the I/O block uses the IP address, along with other
TCP configurable parameters, stored in nonvolatile memory.

Mount the Module

Mount the module directly to a machine using two mounting holes, 5.3 mm
(0.208 in.) in diameter. Mounting holes accommodate #6 (M3) pan head
screws. The torque specification is 0.68 Nm (6 in-lbs).

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 9

Product Dimensions
Refer to the mounting dimensions illustration to help you mount the
modules.
65 mm 43.25 mm
(2.56 in.) (1.70 in.)

26.5 mm
(1.04 in.)

0 15

1 14
2 13

179 mm (7.05 in.)

3 12

169 mm (6.64 in.) 4 11

5 10
6 9

7 8

P
W
R

44234
Front View Side View

Mount the Module in High Vibration Areas

If you mount the module in an area that is subject to shock or vibration, we

recommend you use a flat and a lock washer to mount the module. Mount the
flat and the lock washer as shown in the mounting illustration. Torque the
mounting screws to 0.68 Nm (6 in-lbs).

Publication 1732E-IN002C-EN-E - March 2017

10 ArmorBlock 16-Point EtherNet/IP Module

High Vibration Area Mounting

Lock Washer

Flat Washer 44235

Connect the I/O, Network and Auxiliary Cables to the

ArmorBlock Module
The ArmorBlock EtherNet/IP family has 5-pin micro-style connectors.
We provide caps to cover the unused connectors on your module. Connect
the quick-disconnect cord sets you selected for your module to the
appropriate ports.

Network Connectors

Refer to the pinout diagrams for the network connectors.

D-Code M12 Female Network Connector

(View into Connector)

4 Pin 1 M12_Tx+
Pin 2 M12_Rx+
3 1 Pin 3 M12_Tx-
Pin 4 M12_Rx-
2
5 Pin 5 Connector Shell Shield GND

44236

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 11

IMPORTANT Use the 1585D–M4DC–H: Polyamide small body unshielded or the

1585D–M4DC–SH: Zinc die-cast large body shielded mating connectors for
the D-Code M12 female network connector.
When using shielded (STP) cable with metal housing WeldBlock products
1732E-IB16M12W and 1732E-16CFGM12W, isolate the shield at the
ArmorBlock end of the cable. This minimizes the effect of ground offsets.

IMPORTANT Use two twisted pair CAT5E UTP or STP cable.

D-Code M12 Wire Color Signal 8-way Modular
Pin RJ45 Pin
1 White-Orange TX+ 1
2 White-Green RX+ 3
3 Orange TX- 2
4 Green RX- 6

I/O Connectors

Refer to the pinout diagrams for the I/O connectors.

Micro-style 5-Pin Female Input Connector

(View into Connector)

Pin 1 Sensor Source Voltage
Pin 2 Input B
Pin 3 Return
Pin 4 Input A
41452 Pin 5 PE

Publication 1732E-IN002C-EN-E - March 2017

12 ArmorBlock 16-Point EtherNet/IP Module

Self-configuring Connector
(View into Connector)
Pin 1 Sensor Source Voltage
Pin 2 Input or Output B
Pin 3 Return
Pin 4 Input or Output A
Pin 5 PE
41452

Micro-style 5-Pin Female Output Connector

(View into Connector)
Pin 1 Not Used
Pin 2 Output B
Pin 3 Return
Pin 4 Output A
Pin 5 PE
41452

The 1732E-16CFGM12 and the 1732E-16FGM12W self-configuring

modules contain both input and output functionality.

• If an I/O point is to be an output, dedicate that point as an output

with a wired load and energize it through a control program.

• Energized outputs show an associated active input that can be used as

a feedback mechanism to make certain that the output is on.

• If an I/O point is to be an input, wire the input device as normal and

leave the associated output de-energized at all times.

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 13

I/O Self-configure Circuitry

Turn output on Output

circuit
From PLC Sensor or
Output scan list actuator
Input scan list
To PLC
Input Connector pin

Input is on circuit
43601
(or output is on)

Refer to the illustration for configuration operations.

Configure Operations

EtherNet/IP D-Code
M12 connector

M12 I/O
connectors

M12 I/O
connectors

Auxiliary power Network address

switches

44231

The module is 24V DC Sink In/Source Out:

• 16 Input

Publication 1732E-IN002C-EN-E - March 2017

14 ArmorBlock 16-Point EtherNet/IP Module

• 16 Output
• 16 Input Or Output points or any mix of 16 (for example, 15 + 1; 8 +8)
The output is short circuit protected and output monitoring in
“Self-configuring” style.
Refer to On-Machine Connectivity Catalog, publication M117-CA001, for
Rockwell Automation cable and cord set offerings or access the Connection
Systems website at http://www.ab.com/connectionsystems/. You can also
use the configuration tools available at
http://www.rockwellautomation.com/en/e-tools/.
ATTENTION Make sure all connectors and caps are securely tightened to properly seal the
connections against leaks and maintain IP enclosure requirements.

Auxiliary Power Cable

Attach the mini-style 4-pin connector to the mini-style 4-pin receptacle as
shown below.

Mini-style 4-Pin Female Connector (from power cable)

(View into Connector)

Pin 1 Output Power+
2 4
Pin 2 Sensor/MDL Power+
Pin 3 Sensor/MDL Power-
Pin 4 Output Power-
1 3
44237

Mini-style 4-Pin Male Receptacle (on the ArmorBlock)

(View into Receptacle)

2 Pin 1 Output Power+
4
Pin 2 Sensor/MDL Power+
Pin 3 Sensor/MDL Power-
Pin 4 Output Power-
3 1
44238

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 15

Auxiliary power is based on a 4-pin connector system and is used to provide

24V DC power to I/O modules and other devices. Running separate power to
these devices is most typically used for I/O devices with output connections
to prevent power supply interruption due to switching of outputs. However,
some devices require separate auxiliary power to power them regardless of the
presence of outputs.
Depending on the devices used, it may be possible to provide power through
only one pair of the four available pins, and in this case the other available pair
may be used for single channel E-stop through the use of special E-stop drop
or power T-ports and shorting plugs. Allen-Bradley E-stop T-ports and
shorting plugs are red in color for easy identification.

Interpret the LED Indicators

This module has the following indicators:
• Network, Module, and Link status indicators for EtherNet/IP
• Auxiliary Power indicator
• Individual I/O status indicators for inputs and outputs.

Armor WeldBlock
Module status indicator
Link status indicator
EtherNet/IP

Network status indicator MOD NET LINK

0 15

1 14
2 13

I/O status indicators 3

4
12

11
I/O status indicators

5 10
6 9

7 8

P
W
X10
Auxiliary power status
R

indicator
X100 X1

44232

Publication 1732E-IN002C-EN-E - March 2017

16 ArmorBlock 16-Point EtherNet/IP Module

ArmorBlock
Link status indicator
Module status indicator
Network status indicator

I/O status indicators I/O status indicators

Auxiliary power
status indicator
44231

Network Status Indicator – NET

State Status Description Recommended Action

Off Not online The device is not Wait until the module has
initialized or the module completed initialization
does not have an IP or assign an IP address.
address.
Flashing No CIP connections The device has no CIP Establish a network
green connections. connection.
The device has an IP
address, but no CIP
connections are
established.
Green CIP connections The device is online, has None
an IP address, and CIP
connections are
established.

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 17

State Status Description Recommended Action

Flashing Connection time out One or more connections Reset connections to the
red have timed out. module.
Red Duplicate IP The module has detected Resolve the IP address
that its IP address is conflict.
already in use.
Flashing Self-test in The module is performing None
red/green progress a powerup self-test.

Module Status Indicator – MOD

State Status Description Recommended Action

Off Not powered There is no power applied to Apply power to the device.
the device.
Flashing LED powerup The module is performing a None
red/green test powerup self-test.
Green Module The module is operating None
operational normally.
Flashing Minor fault The module has one of the •Check your configuration
red following recoverable and cycle power.
faults: •If a firmware update is in
progress, wait for it to
•Firmware (NVS) update. complete.
•IP Address switches have •Verify that IP address
changed. switches are set to the
desired value.
Solid red Critical fault The module has one of the Cycle power to the module.
following unrecoverable If that does not fix the fault,
faults: contact your Rockwell
Automation representative.
•Self-test failure (checksum The module may need to be
failure or ramtest failure at replaced.
powerup).
•Firmware fatal error.

Publication 1732E-IN002C-EN-E - March 2017

18 ArmorBlock 16-Point EtherNet/IP Module

IMPORTANT The Module Status LED indicator remains solid red for a maximum of 30 s
while the module completes its POST (Power-On Self Test).

Network Link Status Indicator – LINK

State Status Description Recommended Action

Off No network link There is no network link Establish a network link.
established.
Flashing Network link active There is transmitting or None
green/off receiving activity to the
module.
Steady Network link present There is a network link to None
green the module.

Auxiliary Status Indicator – PWR

State Status Description Recommended Action

Off No auxiliary power There is no auxiliary power Apply auxiliary power to the
applied to the module. module.
Green Auxiliary power There is auxiliary power None
present applied to the module.

I/O Status Indicator – Individual Channels as Indicated

by Numbers 0…15

State Status Description Recommended Action

Off Output not energized Output is not None
or no valid input energized or input is
not valid.
Yellow Output energized or Output is energized None
valid input or input is valid.

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 19

Specifications
ArmorBlock 2-Port EtherNet/IP Module – 1732E-IB16M12x,
1732E-16CFGM12x
Attributes Value
Number of inputs 16
Input type Sink, 24V DC
Voltage, off-state input, max 5V DC
Voltage, on-state input, max 30V DC
Voltage, on-state input, nom 24V DC
Voltage, on-state input, min 11V DC
Voltage, sensor source, max 30V
Voltage, sensor source, min 11V
Current, off-state input, max 1.5 mA @ 5V DC
Current, on-state input, max 5 mA @ 30V DC
Input delay time - ON to OFF and OFF to ON 0…16000 μs

ArmorBlock 2-Port EtherNet/IP Module – 1732E-16CFGM12x,

1732E-OB16M12
Attribute Value
Number of outputs 16
Output type Source, 24V DC
Voltage drop, on-state output, max 0.5V DC
Voltage off-peak blocking, min 30V DC
Voltage, on-state output, max 30V DC
Voltage, on-state output, min 11V DC
Voltage, on-state output, nom 24V DC
Voltage, sensor source, max 30V

Publication 1732E-IN002C-EN-E - March 2017

20 ArmorBlock 16-Point EtherNet/IP Module

ArmorBlock 2-Port EtherNet/IP Module – 1732E-16CFGM12x,

1732E-OB16M12
Current on-state output, max 0.5 A – 1732E-16CFGM12x
2 A – 1732E-OB16M12
Current per module, max 8.0 A (all outputs)
Leakage current, off-state output, max 50 μA
Surge current per output, max 3.2 A for 10 ms, repeatable every 2 s –
1732E-16CFGM12x
6 A for 10 ms, repeatable every 2 s –
1732E-OB16M12x
Pilot duty rating DC-14 Pilot Duty

General Specifications
Attribute Value
Voltage, auxiliary power, max 30V DC
Voltage, auxiliary power, min 12V DC
Current, auxiliary power input, max per 1.1 A
module (pins 2, 3) 0.3 A – 1732E-OB16M12
Current, auxiliary power, max per 8 A (pins 2, 3 for sensor source and module plus
module (pins 1, 4 plus pins 2, 3) pins 1, 4 for output loads)
Current, sensor source, per input, max 50 mA
Current, sensor source, per module, 800 mA
max (pins 2, 3)
Communication rate EtherNet/IP
10/100 Mbps
Full or half-duplex
100 meter per segment
LED indicators Module status – red/green
Network status – red/green
Link status – green
Auxiliary power – green
I/O LED – yellow

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 21

General Specifications
Attribute Value
Dimensions (HxWxD), approx. 179 x 65 x 43.25 mm
(7.05 x 2.56 x 1.70 in.)
Weight, approx. 0.34 kg (0.75 lb)
Enclosure type rating (when marked) Meets IP65/66/67/69K and Type 4X/6P with
receptacle dust caps or cable termination.
Isolation voltage 50V (continuous), Reinforced Insulation Type
Type tested @ 707V DC for 60 s, I/O to Ethernet,
Power to Ethernet

Wiring category(1) 1 – on signal ports

1 – on power ports
2 – on communications ports
(1)
Use this Conductor Category information for planning conductor routing. Refer to publication 1770-4.1,
Industrial Automation Wiring and Grounding Guidelines.

Environmental Specifications
Attribute Value
Temperature, operating IEC 60068-2-1 (Test Ad, Operating Cold),
IEC 60068-2-2 (Test Bd, Operating Dry Heat),
IEC 60068-2-14 (Test Nb, Operating Thermal Shock):
-20…60 °C (-4…140 °F)
Temperature, storage IEC 60068-2-1 (Test Ab, Un-packaged Non-operating Cold),
IEC 60068-2-2 (Test Bb, Un-packaged Non-operating
Dry Heat),
IEC 60068-2-14 (Test Na, Un-packaged Non-operating
Thermal Shock):
-40…85 °C (-40…185 °F)
Temperature, surrounding, 60 °C (140 °F)
max
Relative humidity IEC 60068-2-30 (Test Db, Un-packaged Damp Heat):
5…95% non-condensing

Publication 1732E-IN002C-EN-E - March 2017

22 ArmorBlock 16-Point EtherNet/IP Module

Environmental Specifications
Attribute Value
Vibration IEC60068-2-6 (Test Fc, Operating):
5 g @ 10…500 Hz
Shock, operating IEC60068-2-27 (Test Ea, Unpackaged Shock):
30 g
Shock, non-operating IEC60068-2-27 (Test Ea, Unpackaged Shock):
50 g
Emissions CISPR 11:
Group 1, Class A
ESD immunity IEC 61000-4-2:
8 kV contact discharges
8 kV air discharges
Radiated RF immunity IEC 61000-4-3:
10V/m with 1 kHz sine-wave 80% AM from 80...2000 MHz
10V/m with 200 Hz 50% Pulse 100% AM at 900 Mhz
10V/m with 200 Hz 50% Pulse 100% AM at 1890 Mhz
1V/m with 1 kHz sine-wave 80% AM from 2000...2700 MHz
EFT/B immunity IEC 61000-4-4:
±4 kV at 5 kHz on power ports
±3 kV at 5 kHz on signal ports
±2 kV at 5 kHz on communications ports
Surge transient immunity IEC 61000-4-5:
±1 kV line-line(DM) and ±2 kV line-earth(CM) on power ports
±1 kV line-line(DM) and ±2 kV line-earth(CM) on signal ports
±2 kV line-earth(CM) on communications ports
Conducted RF immunity IEC 61000-4-6:
10V rms with 1 kHz sine-wave 80% AM from
150 kHz…80 MHz

Publication 1732E-IN002C-EN-E - March 2017

 ArmorBlock 16-Point EtherNet/IP Module 23

Certifications
Certification (when Value
product is marked)(1)
c-UL-us UL Listed Industrial Control Equipment, certified for US and
Canada. See UL File E322657.
CE European Union 2014/30/EU EMC Directive, compliant with:
EN 61326; Meas./Control/Lab., Industrial Requirements
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
EN 61131-2; Programmable Controllers (Clause 8, Zone A & B)
RCM Australian Radiocommunications Act, compliant with:
AS/NZS CISPR 11; Industrial Emissions
KC Korean Registration of Broadcasting and Communications
Equipment, compliant with:
Article 58-2 of Radio Waves Act, Clause 3
EtherNet/IP ODVA conformance tested to EtherNet/IP specifications
(1) See the Product Certification link at http://www.rockwellautomation.com/products/certification/ for
Declaration of Conformity, Certificates, and other certification details.

Publication 1732E-IN002C-EN-E - March 2017

Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products. At
http://www.rockwellautomation.com/support/, you can find technical manuals, a knowledge base of FAQs,
technical and application notes, sample code and links to software service packs, and a MySupport feature
that you can customize to make the best use of these tools.

For an additional level of technical phone support for installation, configuration, and troubleshooting, we
offer TechConnect support programs. For more information, contact your local distributor or Rockwell
Automation representative, or visit http://www.rockwellautomation.com/support/.

Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the information that's
contained in this manual. You can also contact a special Customer Support number for initial help in getting
your product up and running.

United States or Canada 1.440.646.3434

Use the Worldwide Locator at
Outside United States or
http://www.rockwellautomation.com/support/americas/phone_en.html, or
Canada
contact your local Rockwell Automation representative.

New Product Satisfaction Return

Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from
the manufacturing facility. However, if your product is not functioning and needs to be returned, follow
these procedures.

Contact your distributor. You must provide a Customer Support case number
United States (call the phone number above to obtain one) to your distributor to complete
the return process.
Please contact your local Rockwell Automation representative for the return
Outside United States
procedure.

Documentation Feedback
Your comments will help us serve your documentation needs better. If you have any suggestions on how to
improve this document, complete this form, publication RA-DU002, available at
http://www.rockwellautomation.com/literature/.
Allen-Bradley, Rockwell Automation, ArmorBlock, and TechConnect are trademarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.

Rockwell Automation maintains current product environmental information on its website at

http://www.rockwellautomation.com/rockwellautomation/about-us/sustainability-ethics/product-environmental-compliance.page.
Rockwell Otomasyon Ticaret A.Ş., Kar Plaza İş Merkezi E Blok Kat:6 34752 İçerenköy, İstanbul, Tel: +90 (216) 5698400

Publication 1732E-IN002C-EN-E - March 2017

Supersedes Publication 1732E-IN002B-EN-E - February 2011 Copyright © 2017 Rockwell Automation, Inc. All rights reserved.