Guidelines

Actuarial Work for Social Security

Edition 2016
Copyright © International Labour Organization and International Social Security Association 2016
First published 2016

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ILO; ISSA
Guidelines on actuarial work for social security / International Labour Office; International Social
Security Association. Geneva: ILO, 2016
Social security administration, actuarial, management development, good practices.
ILO ISBN: 9789221312284 (print); 9789221312291 (web pdf)
ISSA ISBN: 9789284312276 (web pdf)

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Contents
Introduction1
Scope and Objectives 1
Structure of the ISSA-ILO Actuarial Guidelines 4
Supporting Material 4
A. Valuation of Social Security Schemes 5
Guideline 1. The need for carrying out actuarial valuations 6
Guideline 2. Data 7
Guideline 3. Assumptions 10
Guideline 4. Valuation methodology 13
Guideline 5. Projection model 15
Guideline 6. Determining the value of the social security scheme’s assets 17
Guideline 7. Reconciliation 18
Guideline 8. Uncertainty of results 19
Guideline 9. Reporting 21
Guideline 10. Operational control 22
Guideline 11. Independent expert review 23
Guideline 12. Following the recommendations of the operational audit
and independent expert review 25
B. Operational Management of Social Security Systems 26
Guideline 13. Determination of benefit entitlements 27
Guideline 14. Determination of actuarial factors 29
Guideline 15. Determination of rate of return to be credited to provident
fund accounts and the resulting financial implications 31
Guideline 16. Determination of rate of return to be credited to  notional
accounts and resulting financial implications 33
Guideline 17. Supervision of individual funded accounts  34
Guideline 18. Determination of rate of conversion of lump sums to income 36
Guideline 19. Automatic adjustment mechanisms 38
C. Investment Issues 39
Guideline 20. Investment governance 40
Guideline 21. Taking into account liabilities in the investment process 42
Guideline 22. Investment management processes 44

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 Guideline 23. Input into the valuation of assets and benefit calculations 46
Guideline 24. Investment reporting 48
D. Reporting, Communication and Disclosure 49
Guideline 25. Communication between board members, management
and the actuary 50
Guideline 26. Reporting process considerations 51
Guideline 27. The social security institution’s responsibilities with respect to
actuarial reporting and communication of changes in scheme’s provisions 53
Guideline 28. Technical and non-technical communication of actuarial information 54
E. Risk Management and Analysis 56
Guideline 29. Risk management framework 57
Guideline 30. Identification of risk 60
Guideline 31. Measurement of risk 61
Guideline 32. Mitigation of risk 63
Guideline 33. Actuarial input into the management of scheme risks  65
Guideline 34. Actuarial input into the management of operational risks faced
by the social security institution 68
F. Regulatory Issues, Standards and Professional Guidance 70
Guideline 35. Compliance with regulatory requirements 71
Guideline 36. Compliance with actuarial standards 73
Guideline 37. Compliance with accounting standards 75
Guideline 38. Compliance with requirements of national and  international
statistical reporting 77
Guideline 39. Other professional standards and guidance 79
G. Policy and Strategy Issues  81
Guideline 40. Designing a new social security scheme 82
Guideline 41. Valuation and costing of a new social security system 84
Guideline 42. Funding and financing considerations 87
Guideline 43. Sustainability considerations 89
Guideline 44. Benefit adequacy 91
Guideline 45. Coverage 93
Guideline 46. Implications of changes and reforms in benefits and financing 96

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H. Actuarial Expertise, Staffing and Training within the Social Security Institution 98
Guideline 47. Independence of the actuary 99
Guideline 48. The choice between the use of external or internal actuarial expertise101
Guideline 49. Qualifications 103
Guideline 50. Staffing and infrastructure 105
Guideline 51. Developing and maintaining professional expertise 106
Acknowledgements 107

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 Guidelines on Actuarial Work for Social Security

Introduction
These Guidelines on Actuarial Work for Social Security (hereafter referred to as ISSA-ILO Actuarial
Guidelines) have been produced jointly by the International Social Security Association and the
International Labour Organization.

Scope and Objectives

These guidelines are written for actuaries and other social security professionals undertaking actuarial work
for social security schemes, as well as social security institutions, policy-makers and other stakeholders
overseeing or reviewing actuarial work.

The objectives of the guidelines are to provide guidance to these different stakeholders in their work as it
relates to the planning, management, financing and provision of social security benefits. The guidelines
are structured to provide a list of issues to consider and recommendations in the carrying out of these
duties. These duties will vary according to the stakeholder concerned and may include performing
actuarial calculations, providing or formulating policy advice, supervision, reporting, management and
communication.

The main objectives are therefore to:

¡¡ Promote good practice in relation to actuarial work undertaken by, and for, social security institutions
and to support efforts to improve accuracy, consistency and comparability of actuarial work;
¡¡ Provide guidance for the procedures carried out by actuaries in their work;
¡¡ Facilitate the work of institutions in their governance procedures relating to actuarial work;
¡¡ Improve the efficiency of actuarial procedures;
¡¡ Provide practical assistance to institutions to facilitate their compliance with actuarial standards;
¡¡ Provide guidance to individuals or bodies responsible for policy issues and regulation on
actuarial involvement.

The ISSA-ILO Actuarial Guidelines, and Existing and Future Professional Standards
This document provides a series of recommendations regarding the principles, structures and processes
that should be put in place and undertaken to meet the objectives referred to above. It therefore seeks
to assist actuaries in their efforts to meet international and national standards as well as regulatory
requirements. However, the ISSA-ILO Actuarial Guidelines are not legally binding; they should be
considered as identifying and detailing good practice in respect of the wider objective of improving the
carrying out and monitoring of actuarial work.

It should also be noted that it is not the goal of the guidelines to duplicate or replace the International
Standards of Actuarial Practice (ISAP) of the International Actuarial Association (IAA), in particular No. 2
(ISAP 2) on social security, or any relevant national actuarial standards. Rather it is to assure that social
security institutions provide actuaries and other social security professionals performing actuarial work
with the tools necessary for compliance with ISAP 2 as well as other good practices in relation to social
security actuarial work.

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Guidelines on Actuarial Work for Social Security

Definitions of “Actuarial Work” and “Actuary”

The ISSA-ILO Actuarial Guidelines seek to provide support for actuarial work carried out in the areas
considered as traditional actuarial domains as well as in other areas where actuarial involvement is either
widespread or recommended.
In this context, actuarial work for the purpose of these guidelines therefore includes:
¡¡ Actuarial activities such as preparing actuarial valuations of social security systems; work
related to national accounts and national and/or international accounting reporting; assessing
sustainability impacts of proposed changes; and performing actuarial calculations necessary
for determination of benefit entitlements and funding measures. These tasks may include
calculations of liabilities, projection of cash flows and determination of various actuarial factors
and legislation or other regulations that often require these tasks to be carried out by qualified
actuaries;
¡¡ Actuarial input in areas such as investment management, policy development, risk management,
communication, governance, considering impact on individuals and evaluation of fairness and
equity between cohorts and other groups where actuarial skills and competencies can add
value to the social security institution or governing body.
Unless specified otherwise, an actuary for the purpose of these guidelines means:
¡¡ An actuary employed directly by a social security institution as well as a consulting actuary
who provides reports, advice or other input to institutions on a contractual basis and who has
a recognized actuarial qualification at the national or international level (reference should be
made to Guideline 49); or
¡¡ A professional without a recognized actuarial qualification (e.g. statisticians and economists)
who carries out actuarial work. These guidelines recognize that in some situations, various
professionals other than actuaries may be involved in performing actuarial work. However, it
is important that social security professionals without actuarial affiliation involved in providing
actuarial services to social security institutions possess relevant qualifications and follow
relevant rules of professional conduct as described in Guideline 49.
Promotion of Actuarial Qualifications, Recognition and Professional Development
While these guidelines seek to provide support to both actuaries and non-actuaries involved in actuarial
work, it is important for social security institutions to promote development of the national actuarial
profession and to acknowledge the value of a recognized actuarial qualification and continuing
professional development (see Guideline 51). Furthermore, even if each country may set their own
requirements regarding qualifications, experience and competencies for professionals carrying out
the actuarial work referred to in this document (and whether they are considered a “fit and proper”
person to carry out the tasks assigned), these guidelines encourage those supervising actuarial work to
set qualification requirements recognizing the importance of the actuarial profession. The regulators
and supervising authorities should consider qualifications specific to the social security scheme when
defining competencies required for carrying out actuarial work. The guidelines also encourage those
carrying out actuarial work to comply with qualification requirements, undertake continuing professional
development and adopt behaviours consistent with the minimum code of conduct of the IAA or that of
the actuarial association of which the actuary is a member.
Part H and the associated supporting material provide more details.

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 Guidelines on Actuarial Work for Social Security

Areas of Actuarial Involvement

Legislation, regulation and/or internal rules and governance procedures are likely to influence the areas of
actuarial involvement and the competence, qualifications and professionalism required to carry out the work.

These guidelines cover the four situations where actuaries may be involved and/or where actuarial work
is undertaken in respect of social security:
¡¡ Work which must (according to regulation or other legal instruments) be carried out by a
recognized and qualified actuary;
¡¡ Work where the involvement of actuaries is important and actuaries are likely to play the
principal role;
¡¡ Work where actuarial involvement and input is desirable;
¡¡ Work which requires actuarial techniques to be applied but in reality may be carried out by
non-actuaries.
The social security institution should determine for their own situation which elements of work fall under
which of the four categories above. This should be properly documented and regularly reviewed. The
decision will depend on a number of different factors both internal to the institution and external. These
may include (but not be limited to):
¡¡ The regulatory and supervisory framework concerning the work in question;
¡¡ The materiality of the work undertaken, i.e. the impact it may have on the financial situation
of the institution and/or the social security scheme;
¡¡ The actuarial resources and peer review processes existing within the institution;
¡¡ The development and resources of the national actuarial professional body;
¡¡ External (to the institution) actuarial resources available;
¡¡ Other professional resources available.

Coordination with Other Professionals and Stakeholders

As actuaries are becoming involved more widely in different aspects of social security institution
management, there is increasing need for greater coordination and consultation with other professionals
and stakeholders. These guidelines set out, for the different areas of involvement, where such coordination
should be undertaken and, where necessary, formalized. Where the actuary is external to the organization,
it is especially important that appropriate procedures should be put in place and followed to ensure that
efficient and effective coordination is carried out.

Independence of Function
The social security institution and supervising authorities should seek to ensure and maintain the
independence of the actuary. In practice, this means ensuring that the actuary has sufficient access to
data, has choice over the most appropriate methodology and set of assumptions to use, and is not unduly
influenced by external considerations or subject to internal pressure that may have an impact on results
and recommendations. Supporting regulations and legislation should exist to secure this independence

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Guidelines on Actuarial Work for Social Security

of function, as well as procedures to undertake where the independence is, or may be, compromised.
More information is provided in Guideline 47.

Structure of the ISSA-ILO Actuarial Guidelines

The guidelines are comprised of eight separate parts:

Part A, Valuation of Social Security Schemes

Part B, Operational Management of Social Security Systems (including benefit calculations
and determination of factors)
Part C, Investment Issues
Part D, Reporting, Communication and Disclosure
Part E, Risk Management and Analysis
Part F, Regulatory Issues, Standards and Professional Guidance
Part G, Policy and Strategy Issues
Part H, Actuarial Expertise, Staffing and Training within the Social Security Institution

Within each part, individual guidelines cover the different elements of the subject area. Each individual
guideline is structured as follows:
Guideline. The guideline is stated as clearly as possible with a brief description of the key points
underlying it set out in bold.

Principles. This part sets out the principles underlying the guideline and appropriate structures to
put in place to address the issue.

Mechanism. This part sets out the steps and processes to be taken to ensure that the principles
underlying the guideline are respected. The suggested mechanisms are designed to ensure
appropriate controls, processes, communication and incentives which encourage good decision-
making, proper and timely execution, and regular review and assessment.

Supporting Material
These ISSA-ILO Actuarial Guidelines include the principles that social security institutions should consider
in relation to actuarial work undertaken for social security schemes. They are not intended either as a
detailed actuarial manual or as standards of practice. Their goal is to guide social security institutions in
the “what” to consider but not the question of “how”.
Therefore, as part of the support to social security institutions, the ISSA and the ILO have developed
supporting material, including manuals (such as the ILO document Internal guidelines for actuarial
analysis of a national social security pension scheme), examples of good practice, external references
and case studies that will assist social security institutions in translating these principles into practice.
These supporting materials can be accessed in a separate document and via links on the website dedicated
to the guidelines.

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 Guidelines on Actuarial Work for Social Security

A. Valuation of Social Security Schemes

Valuations of a social security scheme are aimed at assessing their actuarial soundness. Soundness may
be defined in a variety of ways and social security institutions should define measures of soundness
appropriate to their situation and their scheme. As stated in the ISSA Guidelines on Good Governance
(Guideline 59), a social security scheme should carry out regular actuarial valuations to monitor
sustainability and other key elements.

Guidelines in this part address the main elements of the actuarial valuation, the responsibilities of an
actuary, and actions that a social security institution should undertake in order to ensure that actuaries
can fulfil their professional duties.

The approach undertaken will depend on whether the actuarial valuation model has been developed
internally by the social security institution or whether a valuation is performed using a model developed
externally. In this latter case, the approach will again vary according to whether the institution carries
out the valuation itself or whether the external actuarial resource does so. Whereas this part focuses
mainly on the first two cases, appropriate processes are also required when the valuation is undertaken
externally and external advisers should be able to demonstrate compliance with the guidelines and with
relevant actuarial standards of practice.

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Guidelines on Actuarial Work for Social Security

Guideline 1. The need for carrying out actuarial valuations

The social security institution ensures that regular actuarial valuations are conducted to assess
and monitor the financial situation of social security programmes. The social security institution
further ensures that an actuarial valuation is conducted at the inception of a new programme, or
whenever an existing programme is materially changed.

Actuarial valuations are primarily required to assess the sustainability of social security programmes
but may also be required to assess system adequacy, financing and funding considerations. Findings of
actuarial valuations also have an impact on investment decisions, benefit calculations and communication
or disclosure. This guideline should be read together with Guidelines 26, 41, 43 and 46 and Guideline
59 of the ISSA Guidelines on Good Governance.

Principles
¡¡ The social security institution should promote and support relevant legislation requiring
regular actuarial valuations of existing programmes and the carrying out of actuarial valuations
whenever a programme is materially changed.
¡¡ The social security institution should ensure that resources are made available to ensure that
regular valuations are carried out. The management of resources should also take into account
situations where supplementary or updated valuations are required.
¡¡ When participating in the development of new social security programmes, the social security
institution should ensure that an actuarial valuation is performed to assess the appropriateness
of the benefit and financing design. Guideline 41 provides more information regarding the
valuation of new social security programmes.

Mechanism
¡¡ The social security institution should support the relevant authorities in defining the situation
when an actuarial valuation is required (regular, supplementary and/or updated valuations)
and the factors impacting this choice (e.g. materiality levels). The social security institution
should provide necessary information and advice regarding the scope and objectives of a
valuation as well as minimum disclosure requirements. Guideline 46 provides assistance in
determining which situations may require a supplementary or updated actuarial valuation.
¡¡ The social security institution should advise the relevant authorities on the optimal frequency
of actuarial valuations. This issue is covered further in Guidelines 26 and 43.
¡¡ In the absence of legislative requirements, the social security institution should establish and
follow an internal policy on the need for an actuarial valuation. This policy should be documented,
reviewed regularly (if necessary, by an external independent expert) and acted upon.

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Guideline 2. Data
The social security institution ensures the availability of sufficient and reliable data necessary to
perform actuarial work. The social security institution is responsible for the management of the
data pertaining to the social security scheme participants and provisions, and compliance with
data privacy legislation and national standards. The actuary provides an opinion on sufficiency
and reliability of data, describes any modification made to data and the impacts of imperfect data
on the social security scheme and its participants, and makes recommendations for improving
the quality of data.

Sufficient and reliable data are an essential element necessary for performing any type of actuarial work.
Data requirements depend on the type of work undertaken, the benefit structure of the social security
scheme (including benefit design and financing structure), the nature and objective of the actuarial analysis,
reporting requirements, and any regulatory or legal requirements concerning the analysis or reporting.
Actuarial work assessing the financial sustainability of a social security scheme requires up-to-date data
specific to the assessed scheme as well as general demographic and macroeconomic data necessary to set
the demographic and macroeconomic framework for the actuarial work. The data that enables valuations
to be performed include current beneficiary and contributor data and information on current and past
system rules, as well as any planned or contemplated future changes in these rules (e.g. benefit formula,
basic benefit package, eligibility for benefits and contribution basis). Data on past experience (e.g.
inflation, salary increases, rate of return on investments, mortality and morbidity rates, retirement rates,
in-patient/out-patient visits, frequencies and unit costs) should be taken into account by the actuary in
developing appropriate assumptions about the future.
The data available for actuarial work should respect sufficiency and reliability criteria. Sufficiency means
that data should enable an actuary:
¡¡ To develop appropriate demographic and economic assumptions to project and, where
applicable, discount future cash flows of the social security scheme;
¡¡ To perform the required actuarial calculations;
¡¡ To validate and develop valuation and calculation methodologies;
¡¡ To analyse past demographic, financial and investment experience of the social security scheme
so as to enable comparison of outcomes with social objectives and reconciliation of emerging
experience with actuarial assumptions;
¡¡ To perform any other type of actuarial work deemed necessary by an actuary or by the social
security institution.
Reliability means that data should be:
¡¡ Relevant;
¡¡ Complete;
¡¡ Up to date;
¡¡ Internally consistent;
¡¡ A sufficiently long series of the past;
¡¡ Consistent with data from other sources.

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Guidelines on Actuarial Work for Social Security

This guideline should be read in conjunction with ISSA Guidelines on Information and Communication
Technology, in particular its Section A.5, Data and Information Management.

Principles
¡¡ The social security institution should define responsibilities for data management within the
organization including who is responsible for the management of the process and peer review
processes. The data management process should ensure security of data (including detailing
back-up procedures) and that any legal requirements regarding data privacy are respected.
¡¡ Well-thought-through data requirements should be documented and justified. These
requirements should take into account specific needs of the programmes that require actuarial
work and the actuarial method and models adopted for the valuations. The documentation
should:
• Identify data elements;
• Describe the use of data;
• Provide sources of data.
¡¡ Social security institutions should have a well-documented and structured procedure on
preparing data requests for external and internal data providers.
¡¡ Social security institutions should establish a well-documented and structured data validation
process which will test internal data consistency as well as consistency with external sources
(e.g. audited financial statements).
¡¡ The data collection should be undertaken using the seriatim approach. In the case where grouped
data is used for the actuarial valuation, it is the responsibility of the actuary to determine the
appropriate approach to group the data. The impact on the results of using grouped data as
opposed to individual data should be assessed and communicated appropriately to relevant
stakeholders.
¡¡ Lack of data, for example for a newly established social security scheme, presents a major
challenge for social security professionals. In such situations, actuaries may need to rely on
data from other sources and programmes. The actuary should coordinate with other agencies
and stakeholders to ensure that the most appropriate data is used.

Mechanism
¡¡ The social security institution, administrators and actuary should have a clear understanding
of the data requirements.
¡¡ The social security institution should ensure that the social security scheme administrator
maintains a sufficient and reliable longitudinal database with respect to social security scheme
participants.
¡¡ Regular data validation procedures should be performed. These should include appropriate
“reasonability” checks to ensure consistency with data provided for previous actuarial analyses
and for other social security schemes in the country where relevant.
¡¡ The data provided to the actuary should be in a format that is usable.

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¡¡ When external data are required, the social security institution should facilitate the access to
data held by other government agencies by:
• Promoting the legislation enabling such access;
• Entering into agreement with other institutions on the topic of data access.
¡¡ For newly established social security schemes and/or other situations where there is a lack of
sufficient and reliable data, the social security institution should explore ways to enter into
agreements with national and/or international institutions as well as third-party providers in
order to obtain information that could address the data needs of the actuary.
¡¡ For both new and existing schemes, data may be incomplete or out of date. The actuary should
liaise with the social security institution regarding the best approach to take in such a situation.
This may include the use of approximations such as the use of average data. The actuary should
detail and document the implications of such approaches on the accuracy of the analysis and
communicate this analysis to the social security institution.
¡¡ The actuary responsible for the analysis should comply with national and/or international
actuarial standards of practice and/or other relevant guidance including IAA ISAP 1 and ISAP 2
that describe data requirements, checking and validation procedures, use of incomplete data
and disclosure of limitations, as well as other aspects related to the data.

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Guideline 3. Assumptions
Assumptions used for a valuation of a social security scheme are sufficient to value the scheme
in accordance with its financing objectives and consistent with the overall socio-economic
environment of the country. The development of assumptions combines the analysis of historical
trends with a forward-looking approach. Social security institutions assign major responsibilities
to an actuary in the assumption-setting process. An actuary provides an opinion on the extent to
which the assumptions used for actuarial work are reasonable and appropriate both individually
and on an aggregate basis.

By their nature, social security programmes cover wide segments of the population. Thus, economy‑wide
and nation-wide economic and demographic assumptions are often needed for the purpose of performing
social security valuations. The development of the assumptions for social security valuations is often a
joint exercise that involves inputs from many parties: experts from social security institutions, various
governmental organizations and independent bodies of experts. Moreover, some of the assumptions may
be prescribed by legislation or provided by various governmental organizations.

Principles
¡¡ The social security institution should define the responsibilities for setting the assumptions.
The role and responsibilities of an actuary in the process of setting the assumptions should be
clearly defined.
¡¡ The social security institution should guarantee the independence of the actuary and ensure
that no parties exercise undue influence. In particular, if the assumptions used do not represent
the actuary’s best estimates, alternative results based on best-estimate assumptions should be
presented. Further, the justification for such a deviation from best estimate should be provided
to the actuary if the impact is material.
¡¡ The assumptions needed for the valuation of a social security system should be identified,
justified and documented. These requirements should take into account the following:
• Provisions of the social security scheme;
• Factors affecting demographic and economic characteristics of the population covered by
the social security scheme;
• Funding policy of the social security scheme and investment policy, if applicable;
• Any policies and/or agreements that may affect the financing of the scheme (e.g.
agreements with health services providers, collective agreements, etc.);
• Methodology used to value the social security scheme, including the definitions of
actuarial measures to be assessed;
• Valuation model requirements.
¡¡ An actuary should assess the materiality of the various assumptions, that is, how significant
are the magnitude and nature of the change in the valuation results when there are changes
in the values of the different assumptions. This analysis should be used to determine the
resources to devote in developing appropriate assumptions and alternative scenarios and, for
example, indicating where broader estimations can be used. The resources (time, personnel

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 Guidelines on Actuarial Work for Social Security

and financial) spent to develop individual assumptions should be balanced against the likely
impact on the accuracy and reliability of results.
¡¡ The social security institution should ensure the access to relevant knowledge and sources of
information necessary for the development of assumptions.
¡¡ The process for developing assumptions as well as the rationale for the final assumptions
should be documented. Documentation should include:
• Socio-economic context of the assumption;
• Analysis of past trends and experiences;
• Methods used to develop assumptions;
• Basis for the assumptions, e.g. historical experience, judgement, legislative requirements,
use of external expertise, etc.;
• Final assumptions;
• Comparison of assumptions to national economic plans and forecasts and demographic
projections if they exist;
• Sources of information used for the assumption-setting process.
¡¡ In the case of the assumptions prescribed by legislation (e.g. mortality rates, discount rates
to be used for calculating actuarial reduction factors), the social security institution should
ensure that these assumptions remain relevant in the context of the country’s demographic
and economic environment. If this is not the case, the social security institution should initiate
the process of reviewing and updating legislated assumptions.

Mechanism
¡¡ The social security institution should provide the actuary with proper access to information and
knowledge needed for developing assumptions. In particular, the social security institution should:
• Facilitate access to national and international data on demographic and economic trends
as well as short-term economic and financial forecasts from recognized national and
international experts and organizations;
• Ensure access to data on the social security scheme experience;
• Facilitate cooperation of the actuary with national and international bodies of experts in
areas relevant to developing assumptions.
¡¡ In cases where the assumptions used for the analysis do not represent the actuary’s best
estimates, the social security institution and other stakeholders should examine alternative
results based on the actuary’s best-estimate assumptions and document these results.
¡¡ Additional sets of assumptions demonstrating the uncertainty of results (as per Guideline 8)
need to be developed.
¡¡ In the case of legislated assumptions, the social security institution should request that an
actuary perform assumption experience studies (e.g. mortality studies) in order to assess
the appropriateness of such assumptions. These experience studies should be conducted on
a regular basis. The social security institution should ensure that data for such studies are
statistically credible.

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Guidelines on Actuarial Work for Social Security

¡¡ For newly established social security schemes and/or other situations where there is a lack of
the information needed to develop assumptions, the social security institution should explore
ways to enter into agreements with other national and/or international social security schemes
in order to obtain information that could meet the actuary’s requirements.
¡¡ The actuary responsible for the analysis should comply with national and/or international
actuarial standards of practice and/or other relevant guidance including IAA ISAP 2 that
describe the assumption-setting process.

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Guideline 4. Valuation methodology

The valuation methodology is consistent with the social security scheme financing approach
and enables the actuarial assessment of its sustainability measures or indicators. The actuary
provides an opinion on the appropriateness of the methodology.

The choice of the methodology used to evaluate the situation of a social security scheme is often the
responsibility of social security institutions. Legislation may specify at least some elements of the
methodology to be used. Actuaries should advise the social security institution and, ultimately, policy-
makers on the choice of valuation methodology and appropriate measures of financial soundness (the
latter is discussed in more detail in Guidelines 42 and 43). Specific considerations in assessing the financial
situation of new schemes as well as reformed schemes are covered in Guidelines 40, 41, 43 and 46.

Principles
¡¡ The social security institution should assess different valuation methodologies to determine their:
• Appropriateness for actuarial assessment of the sustainability of the social security scheme
and of actuarial measures;
• Appropriateness for other goals of actuarial assessment such as, for example, analysis of
adequacy and affordability of benefits;
• Consistency with the scheme’s financing approach and funding policy;
• Ability to assess whether the scheme’s funding objectives (e.g. stability of contribution
rate, benefit security, contributions or benefits levels) are achievable.
¡¡ The projection methodology should be flexible in order to be able to respond to potential
changes in the system’s design (e.g. changes in benefits provisions, indexation methods,
eligibility requirements, combination of different benefits, preferred service providers, etc.).
¡¡ The social security institution should delegate the responsibility of assessing the appropriateness
of valuation methodologies to actuaries or at least require formal actuarial advice on
appropriateness of methodologies.
¡¡ In the case of a legislated valuation methodology, the social security institution, with the
assistance of actuaries, should review on a regular basis its appropriateness.
¡¡ If the legislated methodology or any of its elements are found to be inappropriate, the social
security institution should initiate the process of legislative amendments.

Mechanism
¡¡ The social security institution should define funding objectives for the scheme and/or develop
sustainability measures. This should be undertaken taking into account the content of Guideline
42 on funding and financing considerations, and Guideline 58 of the ISSA Guidelines on Good
Governance.
¡¡ The actuary should ensure that the valuation methodology properly reflects all sources of
financing of the social security scheme, e.g. employers, employees and/or state contributions,
earmarked general tax revenues, investment earnings, etc.

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¡¡ The actuary should determine the appropriate length of the projection period. While increasing
the length of the projection period may lead to more relevant, accurate and appropriate results,
the longer the period, the more uncertainty exists surrounding the projections of cash flows.
¡¡ The actuary should make a decision whether open or closed group methodology should be used.
Partially funded and pay-as-you-go (PAYG) schemes represent social contracts where, in any
given year, current contributors allow the use of their contributions to pay benefits to current
beneficiaries. As a result, such social contracts create claims for current and past contributors
to contributions of future contributors. The proper assessment of the financial sustainability
of a social security PAYG or partially funded system by different means (including through its
balance sheet) should take into account these claims. The open group methodology considers
contributions and benefits of current as well as future scheme participants and is considered to
be most appropriate for PAYG and partially funded social security schemes. It can also be used
for schemes whose objective is to fully fund benefits. The closed group methodology considers
only current scheme participants and is appropriate only for schemes whose objective is to fully
fund benefits.
¡¡ In the case of actuarial valuations of schemes that are based on contingencies (e.g. defined
benefit pension schemes, disability programmes, health systems, etc.), the valuation
methodology should be based on cohort-wide cash flow projections that take into account the
evolution of the age-gender structure of the scheme’s members and beneficiaries, as well as
benefit provisions of the scheme.
¡¡ The actuary responsible for the analysis should comply with national and/or international
actuarial standards of practice and/or other relevant guidance, including IAA ISAP 2, that
describe the methodologies to be used for actuarial valuations.

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Guideline 5. Projection model

The projection model is built on actuarially sound principles. It is capable of assessing the material
provisions of the social security scheme, projecting its cash flows over the relevant projection
period, and evaluating the chosen sustainability and adequacy measures, if appropriate.

Principles
¡¡ The social security institution in consultation with the actuary should determine whether a
deterministic, stochastic or hybrid (deterministic with some stochastic elements) projection model
should be used to conduct the valuation of the social security scheme. In addition, it should be
determined whether the model should be a macro factor-based model, a microsimulation model
based on transition probabilities or a hybrid of these two. More than one model can be used.
¡¡ The social security institution should determine whether an internally or externally developed
projection model should be used. Such assessment should be undertaken at regular intervals
and the result of the assessment should be documented.
¡¡ In case of the use of an internal model, actuaries should be involved in development, validation
and maintenance of the projection model. The social security institution should provide
appropriate resources to actuaries within the institution for developing a model internally.
¡¡ In case of the use of an external model which will be run by the social security institution staff,
the selection process should be competitive and transparent. The model should be assessed for
its appropriateness, as well as availability of training, documentation and ongoing technical
support. Actuaries should be actively involved in the process. The social security institution
should ensure that there is a full understanding of the model including the methodology used
and the responsiveness of the model to different assumptions.
¡¡ Where an external resource is undertaking the valuation using an external model, the social
security institution should ensure that the model used is appropriate and that the external
actuarial resource using the model to undertake the valuation does so appropriately. This
includes the existence of proper peer review processes within the external actuarial resource
(see Guideline 48) carrying out the valuation.
¡¡ The social security institution and the actuary should establish proper model governance
procedures. In particular, the projection model should be transparent and well documented.
¡¡ In developing model governance procedures the actuary should comply with relevant national
or international standards, including IAA ISAP 1A: “Governance of Models”.
¡¡ The social security institution should allocate human and budget resources to maintain the
model, and to provide ongoing training and technical support.

Mechanism
¡¡ In making the decision whether a projection model should be based on deterministic or
stochastic methods, an actuary should assess the advantages and disadvantages of both
methodologies. Social security systems are often complex arrangements that are very difficult
to model using fully stochastic methods. However, it may be worth considering incorporating

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stochastic elements in the projection model as needed (e.g. in case it is necessary to measure
distributional effects of benefits). In some cases several complementary models could be used.
¡¡ In deciding whether the projection model should be developed internally, the social security
institution should assess the number of schemes for which the institution is responsible, the
current and future availability of technical expertise, human resources and technological
resources within the institutions needed to develop and maintain the projection model.
¡¡ Actuaries should develop detailed model requirements that will assist the social security
institution in making decisions with respect to the choice of the model.
¡¡ Model requirements include, but are not limited to the following:
• The ability of the model to handle a sufficient number of transitional probabilities that are
related to contingencies relevant to the social security scheme (e.g. mortality, disability,
morbidity, etc.);
• Specific requirements with respect to projections of all elements of the social security
scheme revenues and expenditures;
• Requirements with respect to the length of projection period;
• The ability of the model to perform projections that consider new entrants to the social
security system (open group projections);
• The ability of the model to perform projections based on large groups such as the
country’s population.
¡¡ Where the social institution is responsible for using the model, the institution should provide
appropriate training with respect to the projection model to ensure that the proper technical
expertise is maintained within the institution.
¡¡ In the case of the building and use of an internal model, this training should cover both design
and operation of the model and the peer review of the results arising.
¡¡ In the case of the use of an external model where the valuation is performed within the social
security institution, since the design is usually the full responsibility of the outside provider the
social security institution’s actuaries should take all necessary measures to ensure that they
have a sufficient understanding of the model including methodology used and assumptions
underlying its operation. Training should be provided in respect of the operation of the model
and the peer review of the results arising.
¡¡ When changing the model (for example moving from an external to an internal model) the
actuary should reproduce with the new model the results produced with the old model and
explain any significant differences.

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Guideline 6. Determining the value of the social security

scheme’s assets
The basis chosen for determining the value of the social security scheme’s assets is consistent
with the scheme’s sustainability measures or indicators.

This guideline should be read in conjunction with Guidelines 23 and 24.

Principles
¡¡ The social security institution, with the assistance of the actuary, should choose an appropriate
basis for the valuation of the scheme’s assets. This choice should be documented and reassessed
on a regular basis and be consistent with measures used to assess the scheme’s sustainability.
¡¡ The actuary should provide input into decisions regarding the nature of reporting of asset
values and accompanying explanatory notes.

Mechanism
¡¡ An actuary should identify proper sources of information for the value of assets (e.g. audited
financial statements) and assess to what extent this information is appropriate for evaluating
chosen sustainability measures.
¡¡ The basis for the valuation of the scheme’s assets may include smoothing techniques in order
to avoid temporary fluctuations in declared asset values and reflect asset values which are
considered as more consistent with the long-term nature and time horizon of social security
schemes.
¡¡ An actuary should make sure that the stated value of assets at the date of valuation properly
reflects the schemes’ revenues and expenditures over the appropriate period to ensure
consistency between the determination of assets and liabilities. For example, the value of
assets may need to be adjusted to reflect benefits and contributions paid or received after the
valuation date, but allocated to the period prior to the valuation date.

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Guideline 7. Reconciliation
The valuation of a social security scheme includes the reconciliation of the value of the
sustainability measures, financial indicators and other relevant results between the previous and
current valuations. As part of the risk management of the social security scheme, the social security
institution examines the main drivers of the changes in results between successive valuations.
Reconciliation of the results of the two most recent valuations is a powerful tool that can help to identify
emerging risks with respect to the social security scheme. It also serves as an internal control that helps
to ensure the accuracy of the results.

Principles
¡¡ The social security institution, together with the actuary, should define sustainability measures,
financial indicators and other results that need to be reconciled. These indicators should be
chosen to be consistent with the scheme’s funding policy. The selection of items to be reconciled
should be documented and reviewed on a regular basis.
¡¡ The report on the valuation of a social security scheme should include a section dedicated to
the reconciliation of the sustainability measures, financial indicators and other results between
the two most recent valuations.

Mechanism
¡¡ The sustainability measures, financial indicators and other results that could be reconciled may
include, but are not limited to, the following:
• The difference between assets and actuarial liabilities (determined using the closed or
open group methodology for fully funded schemes, or open group methodology for PAYG
and partially funded schemes);
• PAYG rates;
• General average premium (GAP);
• Relevant contribution rates;
• Actuarial balance;
• Total expenditures as a percentage of Gross Domestic Product;
• Ratio of assets to expenditures.
¡¡ The reconciliation of some elements may require a projection of the previous valuation results.
¡¡ The causes of differences in the projections of two successive valuations should be explained as follows:
• Differences between assumptions and experience since the last valuation. This process
may help in making decisions regarding appropriate assumptions to use;
• Changes in the assumptions between two valuations;
• Changes in the methods between two valuations;
• Major changes in the covered population;
• Changes in the social security system provisions (e.g. changes in benefit rules or financing
requirements).

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Guideline 8. Uncertainty of results

The valuation of a social security scheme includes analysis of future uncertainties and their
impacts on the scheme. An actuary identifies and, if possible, quantifies risks stemming from
future uncertainties.

Uncertainty is intrinsic to the valuation since it addresses future events, and users of an actuarial valuation
must be aware of this fact. The actuarial analysis of social security schemes is based on models as well as
on a number of assumptions. Social security schemes are very complex and their future income and outgo
depend on many economic and demographic factors, so the models will not be a perfect representation
of future reality. Moreover, the projection of cash flows of social security schemes is performed over an
extended future time period. With the passage of time, the emerging picture will almost certainly differ
from the projections of any actuarial valuation.

The social security institution, as part of its risk management process, should identify future uncertainties
and address the risks they pose to the social security scheme. This guideline should be read in conjunction
with Part E of these guidelines.

Principles
¡¡ The social security institution in cooperation with the actuary should review on a regular basis
the national and international demographic and economic environment and identify trends
that could have a material impact on the social security scheme.
¡¡ In the case of a deterministic model, the actuary should develop different sets of alternative
assumptions to quantify the impacts of risks identified by the social security institution in
cooperation with the actuary.
¡¡ In the case of stochastic or hybrid models, uncertainty should be illustrated through the use of
stochastic methods which estimate probability distributions of different potential outcomes by
allowing for random variation in one or more inputs. Additional sets of alternative assumptions
may be required.
¡¡ The report on the valuation of a social security scheme should include a section dedicated to
the uncertainty of results.

Mechanism
¡¡ The relevance and reasonableness of sensitivity tests presented in the uncertainty of results
section should be reviewed in each valuation.
¡¡ Sensitivity tests may include, but are not limited, to the following:
• Sensitivity to variations in individual assumptions;
• The use of optimistic and pessimistic scenarios;
• Scenarios illustrating particular demographic and economic environments;
• Scenarios illustrating tail events;
• Stress testing.

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¡¡ In developing sensitivity tests, an actuary may use a combination of stochastic and deterministic
methods. Ultimately, the actuary should use his or her professional judgement to ensure the
tests’ reasonableness and relevance.
¡¡ An actuary should explore ways to efficiently communicate uncertainty to the social security
institution and other stakeholders of the scheme. In this matter, reference should be made to
Guidelines 25 and 28.

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Guideline 9. Reporting
In preparing a report on the actuarial valuation of a social security scheme, an actuary considers
legislative requirements and relevant professional standards and guidance, as well as the
intended audience.
A report on the actuarial valuation of a social security programme could be considered as a final product of
the actuarial valuation process. It is a tool that provides stakeholders with information necessary to make
responsible decisions with respect to a social security scheme. As such, a social security institution as well
as the actuary should make every effort to prepare a comprehensive, transparent and explicit report on the
actuarial valuation. This guideline should be read in conjunction with Guidelines 11, 25, 26, 27 and 28.

Principles
¡¡ The report on the actuarial valuation should contain sufficient information to permit the conduct of
the independent expert review (see Guideline 11) and to allow stakeholders to make sound decisions
based on the results set out. It should be written in such language as to be understandable and
unambiguous for all stakeholders, including those without an actuarial background.
¡¡ The report on the actuarial valuation should contain an opinion describing the actuary’s
views on the appropriateness of data, assumptions and methodology as well as other material
elements of the performed work. This opinion should be signed by an actuary who fully meets
the professional requirements for making such an opinion as set down by the national actuarial
organization and recognized by the International Actuarial Association.
¡¡ The social security institution should ensure that reports on the actuarial valuation as well
as any supplemental information with respect to the actuarial valuation are available in all
relevant languages.
¡¡ Additional communication may be required in order to address needs of a more technical
nature as well as to facilitate the understanding of the report by stakeholders.

Mechanism
¡¡ The actuary responsible for the analysis should comply with national and/or international
actuarial standards of practice and/or other relevant guidance including IAA ISAP 1 and ISAP
2 that address the communication related to the actuarial valuation including the content of
actuarial reports.
¡¡ The social security institution should allocate resources for communication and translation, if
applicable, to assist an actuary in the preparation of the actuarial report.
¡¡ The social security institution and the actuary should discuss on a regular basis which areas of
the actuarial valuation should be addressed through additional technical communication. As a
result of such discussions, a schedule of additional reports (e.g. actuarial studies or educational
notes) to be performed should be prepared.
¡¡ The social security institution and the actuary should determine which additional communication
should be prepared in order to enhance stakeholders’ understanding. Such communication may
include, among others, glossaries, summaries of legislation, programme provisions and
additional statistical information.

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Guideline 10. Operational control

If a social security institution has an internal actuarial department, a regular audit of its operations
is to be conducted. If a social security institution employs an external actuarial provider, the
parties agree on the ways the social security institution monitors the appropriateness of the
external provider’s processes.

The quality of actuarial work, including the actuarial valuation, depends on the quality of internal
processes of the internal actuarial department or external provider. As such, the social security institution
should ensure that the appropriate operational controls are put in place.

Principles
¡¡ The social security institution should create a written policy in respect of the operational audit
of the actuarial department. In particular, this policy should specify the following:
• The main objective of audits;
• The frequency of audits;
• The processes to be audited;
• The responsibilities of auditors and the actuarial component of the process.
¡¡ In the case of an external provider, the social security institution should specify as a part of the contract
which external provider’s processes will be monitored by the social security institution and how.

Mechanism
¡¡ The social security institution may conduct the operational audit of the internal actuarial
department either by using internal auditors or by hiring external auditors.
¡¡ The operational audit should address, among other things, the following processes:
• Data validation procedures;
• Data protection procedures;
• Internal peer review procedures;
• Documentation procedures;
• Data back-up and business continuity plans.
¡¡ The social security institution may decide to send its own auditors to review an external
provider’s processes. Alternatively, the social security institution may decide to rely on the
results of an external provider’s internal audit and/or assurance review by a third party. In
all cases, the rationale for the chosen approach should be documented. The chosen approach
should be reviewed and reassessed on a regular basis.
¡¡ Actuaries (both those internally employed and external providers) should cooperate with the
operational audit and follow resulting recommendations as per Guideline 12.

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Guideline 11. Independent expert review

A social security institution commissions on a regular basis an independent expert review of the
work carried out in respect of the social security scheme valuation. The actuary responsible for
the valuation fully cooperates with the independent reviewers.

Principles
¡¡ The social security institution should have a policy in respect of commissioning an independent
review, by external experts, of the work carried out in respect of the social security programme
valuation. In particular, this policy should specify the following:
• The frequency of independent expert reviews;
• The Terms of Reference;
• The reviewers’ selection process;
• The competencies, experience and skills of the reviewers;
• The timing of the review;
• The deliverables of the review.
¡¡ The reviewers’ selection process should be transparent. The social security institution should
ensure that the reviewers are independent from the institution.
¡¡ The social security institution should direct the actuary responsible for the valuation to clearly
and effectively communicate with the independent reviewers.

Mechanism
¡¡ The Terms of Reference of the independent expert review should address, but are not limited
to, the examination of the following areas:
• Qualifications of professionals involved in the valuation work;
• Compliance with relevant standards of practice and statutory requirements;
• The availability and quality of data used for the valuation work;
• The reasonableness of methods and assumptions;
• Quality of the communication of the results of the valuation work.
¡¡ The selection process of the independent expert reviewers should ensure that qualified
individuals are selected. The social security institution may wish to delegate the selection of
reviewers to an independent third-party entity. Alternatively, the social security institution may
engage independent professionals from recognized entities to perform the review.
¡¡ The independent expert reviewers should prepare a report which expresses opinions on all
items included in the Terms of Reference, and should produce, as appropriate, a detailed list of
recommendations for modifications and/or improvements in the valuation work and processes.

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¡¡ The independent expert review should be timed in such way as to allow the social security
institution and actuary responsible for the valuation to analyse and implement, if applicable,
the review’s recommendations.
¡¡ In communicating and coordinating with independent expert reviewers, the actuary responsible
for the valuation should comply with national and/or international actuarial standards of
practice and/or other relevant guidance including, in particular, IAA ISAP 1 and ISAP 2.

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Guideline 12. Following the recommendations of the operational

audit and independent expert review
The social security institution addresses and ensures implementation in a timely manner of the
recommendations made by the operational audit and the independent expert review.

Principles
¡¡ The social security institution should ensure that actuaries have the resources needed to address
the recommendations arising from the audit and independent expert review.
¡¡ The implementation of recommendations should be appropriately monitored.
¡¡ If the social security institution decides not to implement recommendations from the audit
and/or independent expert review the reasons should be fully documented.

Mechanism
¡¡ The social security institution and the actuary completing the valuation should review the
recommendations and determine which ones are within their control.
¡¡ The social security institution and the actuary completing the valuation should prepare a plan
to implement the recommendations as appropriate. This plan should include identifying the
parties responsible for the implementation, the actions to be taken, the time frame for the
implementation and the expected outcomes.
¡¡ Responses to the recommendations should be provided to appropriate parties (board (if any),
management, internal auditor, independent expert reviewers, etc.). These responses should
describe the actions taken and outcomes of these actions. The responses should, as necessary,
also provide the rationale for not addressing specific recommendations.

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B. Operational Management of Social Security Systems

The actuary is likely to play a major role in issues relating to the day-to-day management and operations
of the social security scheme. These roles will include the calculation of benefit entitlements for
individuals and the factors to apply in certain situations. The methodology and assumptions used as well
as appropriate peer review processes are crucial. The deliberations of the actuary will have a significant
impact on the adequacy of benefits and the sustainability of systems.

The guidelines in this part cover these issues in the determination of appropriate factors and benefit
entitlements in different situations.

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Guideline 13. Determination of benefit entitlements

The social security institution calculates benefit entitlements according to the provisions of the
laws and regulations governing the scheme. All actuarial calculations necessary to calculate
benefit entitlements are carried out in accordance with generally accepted actuarial principles,
and an appropriate peer review process is established.

The role of the actuary may include the calculation of benefits as well as the determination of certain factors
required for the determination of benefit amounts. This guideline should be read in conjunction with
Guideline 14 and with Guideline 19 of the ISSA Guidelines on Information and Communication Technology.

Principles
¡¡ The social security institution should take necessary steps to ensure that members of the
scheme receive the benefits they are entitled to according to the provisions of the laws and
regulations governing the scheme, and that these benefits are based on members’ individual
historical records of contributions, earnings and credited service.
¡¡ The calculation of social security benefits often requires actuarial input. Such input includes, but
is not limited to, calculation of lump sum equivalents of income streams, calculation of annuity
values, calculation of rates of returns credited on accounts, calculation of actuarial equivalence
factors, calculations related to change in family situations and calculation of survivor benefits.
Actuaries should be involved in the development and maintenance of calculation modules
needed for the determination of benefit entitlements as well as the determination of actuarial
factors used to calculate benefits.
¡¡ Actuarial assumptions used for calculation of benefit entitlements and actuarial factors should
be reasonable, appropriate and relevant.

Mechanism
¡¡ The social security institution should put in place the necessary procedures to ensure that
the data used for the determination and calculation of benefits are complete, accurate and
verified. Key data used for benefit statements should be summarized to allow the beneficiary
to check that they are correct. This may include date of birth, family status and salary and
contribution records.
¡¡ Calculation of benefit entitlements should be, as much as possible, automated to avoid manual
data entries and the incorrect application of formulae or benefit factors. However, there should
be appropriate reasonableness and random manual checks of such calculations to ensure
accuracy. All manual data entries and calculations should be checked by other administrative
and/or actuarial staff. The actuary should assist in the development of calculation modules and
benefit factors. The ISSA Guidelines on Information and Communication Technology provide
more details regarding the quality of data to be used and how the processing of this data
should be managed.
¡¡ In order to mitigate any reputational risk, the social security institution should formulate the
policy concerning the way errors in benefit calculations are addressed. If an error in a benefit
is detected after or during the course of payment, the error should be corrected to bring the

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benefit in line with the legislation or benefit rules. In the case of an underpayment of a benefit,
the error should be corrected retroactively. In the case of an overpayment, the social security
institution should consider how the amounts overpaid are to be treated. The actuary should
ensure that amounts due or owed, if any, are properly calculated and appropriate interest
assumptions are used for late settlement.
¡¡ The actuary should review on a regular basis the actuarial assumptions used to determine
benefit entitlements and to calculate actuarial factors.

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Guideline 14. Determination of actuarial factors

Actuarial factors are determined in accordance with generally accepted actuarial principles.
There is no unjustified or unfair discrimination in the calculation of factors.

This guideline refers to the calculation of factors used to determine benefit entitlements in defined
benefit schemes. These factors include but are not limited to early and late retirement factors, conversion
rates of lump sum to periodical payments and vice versa as well as the determination of total and partial
disability benefits and other social security benefits.

Principles
¡¡ The actuarial factors should be based on assumptions and methodology that follow applicable
actuarial standards. There should be no unjustified discrimination in the calculation of factors.
¡¡ Actuarial factors should be based on the appropriate gender basis and not result in unjustified
gender discrimination. When actuarial factors are not gender-neutral, the actuary should inform
the social security institution of the impact of using sex-distinct actuarial factors on the benefits
provided to male and female beneficiaries and more specifically the impact on benefit adequacy.
When such factors are gender-neutral, the actuary should assess any material implications for
the financing of the scheme and any adverse incentives that gender-neutral factors may create.
¡¡ Actuarial factors should be, in principle, cost-neutral. However, there may be instances where
a policy decision is made by stakeholders to use actuarial factors that are not cost-neutral (for
example, early/late retirement factors used to support certain employment policy objectives).
In addition, legislation and/or actuarial standards may prescribe use of the assumptions for
particular types of calculations (e.g. calculation of the lump-sum entitlements). In such cases,
the actuary should assess the cost implications of the use of factors which are not cost-neutral.

Mechanism
¡¡ Gender-neutral actuarial factors should be calculated by using a unisex mortality table, which
is produced as an appropriate weighted average of male and female tables reflecting the
gender distribution of the scheme’s participants.
¡¡ In order to be cost-neutral, actuarial factors should be calculated using the same assumptions
as those used in the actuarial valuation.
¡¡ Future improvements in mortality rates are usually taken into account in the actuarial valuation.
Using the same mortality improvement assumptions for the calculation of actuarial factors
would imply using different dynamic factors for different cohorts and may be too complex to
implement for the administration of the scheme. To simplify the administration, mortality rates
used for the calculation of actuarial factors could be kept constant for a given number of years.
The cost implications of such an approach should be assessed.
¡¡ In case actuarial factors are not cost-neutral to the scheme, the financial impact of using
this approach compared to the use of cost-neutral factors should be communicated to the
stakeholders in order for them to make an informed decision on assumptions to be used.
¡¡ While it is important to reflect appropriately the current economic and demographic
environment in assumptions used, it is likely that the institution and/or policy-makers will seek

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to ensure stable factors over time. Therefore, factors used could differ from true cost-neutral
rates at certain points and the actuary needs to assess the impact of these differences on the
financing of the scheme.
¡¡ In certain funded systems, an amount paid out when a beneficiary leaves the system, reflecting
the accrued rights in the system, needs to be determined. In some instances, an adjustment to
take into account market conditions will be made. The actuary should advise which factors to
apply in determining the benefit pay-out.

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Guideline 15. Determination of rate of return to be credited to

provident fund accounts and the resulting financial implications
In determining the rate of return to be credited to provident fund accounts of beneficiaries the
actuary considers relevant factors, the impact of decisions on the sustainability of the scheme
and the adequacy of benefits. The actuary uses his or her judgement in developing appropriate
assumptions and methodology and in making recommendations.

While the key principle underlying the operation of provident funds is that the sum of provident fund
accounts balances should broadly be equal to the total value of assets in the fund, a range of factors
and the impact of varying policy aims means that the return credited will likely differ from the returns
actually achieved on assets. The rate of return to be credited to provident fund accounts of beneficiaries
depends on factors such as legislative requirements, the design of the scheme, the returns actually
achieved on underlying assets, the smoothing policy and the amount of investment reserves held, if any.
This guideline should be read in conjunction with Guidelines 6, 21 and 23.

Principles
¡¡ Where the rate of return credited to provident fund accounts is guaranteed or set by legislative
instrument or scheme rules and is not directly related to returns on underlying assets, the
actuary will need to appropriately assess the resulting financing and adequacy implications.
¡¡ Where the rate of return credited to provident fund accounts is decided by the social
security institution or governing authority on the recommendation of the actuary and/
or other professionals, the actuary should use a methodology that ensures that his or her
recommendations are appropriate. The actuary should provide recommendations on the rate
of return to be credited and determine and declare any investment reserves required.
¡¡ The actuary should liaise closely with other professionals, in particular those involved in
the investment function and the administration function, and ensure that the data used for
calculations are appropriate.

Mechanism
¡¡ Where it is the responsibility of the actuary to recommend a rate of return to credit to accounts,
the calculation for a given year of the rate should be equal to the actual rate of return of the
fund, net of an allowance for expenses and any allocation to investment or other reserves.
These recommendations should take into account the actuary’s view on the adequacy of current
reserves and the proportion (if any) of the return achieved on scheme assets in the accounting
year to be assigned to investment reserves.
¡¡ Where the credited rate of return is determined by scheme rules or legislative instruments, the
actuary should determine the financial implications for the provident fund by considering the
actual returns achieved on underlying assets, expenses and reserves. This is likely to include
recommendations regarding the adequacy of investment reserves which may exist to manage
fluctuations in underlying asset values. This is particularly important when the prescribed return
to credit to accounts is materially different from the return achieved on underlying assets.

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¡¡ In respect of beneficiaries who leave the scheme during the accounting period as a result of
retirement or termination of membership, an appropriate credit should be awarded for the
period between the end of the preceding year and the date of withdrawal. Given the difficulty
of having the necessary data in advance for the calculation of the rate of return, the actuary
should establish a procedure to estimate as precisely as possible the actual rate of return. The
actuary should give consideration to whether a market adjustment factor should be applied in
periods where there is a significant fall in the value of underlying assets in order to protect the
fund. However, such a factor should only be applied in exceptional cases and where there is a
voluntary departure from the provident fund scheme. The actuary should advise whether such
a factor is necessary when there is a significant increase in the market value of assets.
¡¡ In assessing the adequacy of investment reserves at accounting year end and making relevant
recommendations, the actuary should determine reserves using appropriate assumptions and
methodology.

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Guideline 16. Determination of rate of return to be credited

to notional accounts and resulting financial implications
The rate of return to be credited to notional accounts is determined in accordance with the laws
and regulations governing the scheme. The actuary ensures the correct application of the rate and
performs related calculations to assess the adequacy and financial implications of returns credited.

Principles
¡¡ The rate of return to be credited to notional accounts (“indexation” or “valorization” of the accounts)
is likely to be set out in relevant legal instruments or scheme rules. The actuary should ensure that
the returns are calculated correctly and are appropriately applied to beneficiary accounts. There
should be an appropriate peer review process which is documented and monitored.
¡¡ The indexation approach adopted has an impact on benefit adequacy and the financing of the
scheme. The actuary therefore needs to assess periodically these impacts and provide relevant
recommendations and reports to stakeholders. These may include the impact of using different
indexation approaches, the use of different indices as an indexation or valorization basis, and
impacts of the assumed evolution of current indices, as well as impacts of other factors (e.g.
salary increases).

Mechanism
¡¡ The index used for the determination of the rate of return to credit to notional accounts should
be consistently applied from one year to the next.
¡¡ The index to be used, where such choice is not prescribed by the relevant legislation and/or
scheme provisions, and the calculation methodology of the index, should be clearly defined
in order to avoid any misinterpretation or manipulation and to allow peer review. The actuary
should highlight where there may be a possibility of bias in the index.
¡¡ Where the choice of index is not prescribed by relevant legislation and/or scheme provisions,
the social security institution should use or recommend the use of an index that can be easily
calculated and verified based on available and credible data.
¡¡ The actuary should determine and verify the rate to be used to credit individual notional
accounts and ensure that the calculation of the absolute increase in account value is carried
out correctly. The process should be peer reviewed.
¡¡ For beneficiaries who do not participate during a whole calendar year in the scheme, the
actuary should determine correctly the partial credit to award.
¡¡ The implications of the current year rate of return credited on the financial position of the
system, as well as the adequacy of current and future benefits, should be assessed. The actuary
should assess the impacts using appropriate bases and undertake sensitivity analyses.

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Guidelines on Actuarial Work for Social Security

Guideline 17. Supervision of individual funded accounts

The social security institution or other governing institution plays a role in the monitoring and
surveillance of defined contribution schemes, as appropriate.

A funded defined contribution element is present in many retirement systems. However, social security
institutions generally do not play a direct role in the management of this element of benefit provision.
While issues relating to the design of systems are set out in Part G, this guideline refers to the supervision
and policy aspects, including the setting of bases and methodology for determining returns that funds
should credit to member accounts, review of providers and assessing adequacy of future benefits. This
guideline should be read in conjunction with Guidelines 18 and 44.

Principles
¡¡ The role of the social security institution, if any, is likely to be of a supervisory or policy nature.
Responsibilities may include the determination of minimum absolute or relative rates of return
to credit, the setting of maximum expense charges for defined contribution pension plans and
investment restrictions for such funds, as well as the assessment of future benefit levels arising
from individual funded accounts. The assessment and monitoring of the defined contribution
schemes’ providers is likely to fall under the remit of other bodies although the social security
institution may input into this process.
¡¡ Unless there are minimum rate of return guarantees, for any given period the rate of return
credited to individual funded accounts should be equal to the actual return achieved on
underlying assets net of all expenses. Contrary to the practice of provident funds, and in the
absence of legal requirements, there is generally no inherent smoothing in the operation of
individual funded accounts.
¡¡ The social security institution should assess on a regular basis the current and future projected
level of benefits generated by individual funded accounts. This is likely to require consideration
of all elements of the country’s retirement income system.
¡¡ Prescribed conversion rates of individual account balances to income may also be set by the
governing institution, which will require actuarial input. While these rates need to be determined
using appropriate assumptions, other policy objectives are likely to be taken into account in
the consideration of the rates to use.
¡¡ The actuary should provide input where appropriate to the social security institution and other
stakeholders, such as policy-makers and fund providers, in the administration requirements
related to the management of individual funded accounts.

Mechanism
¡¡ The social security institution or overseeing institution should require the scheme’s providers to
administer individual funded accounts in such a way that the account values are available on a
daily basis and the calculations of returns (and associated expenses) are transparent and verifiable.
¡¡ The actuary may assist in developing the approaches that funds should use to determine
returns. This includes how asset returns are to be determined and the calculation of charges
reflecting expenses and other allowable charges of the fund.

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¡¡ In respect of investment returns, the actuary may set down the basis under which underlying
assets are to be valued, including approaches to take where there is no market value available
for certain asset classes.
¡¡ In respect of expenses, the actuary may set down maximum charges (e.g. as a percentage
of contribution amount and/or as a percentage of account value) that can be used. These
considerations should take into account the overall policy objectives and appropriate
assumptions regarding the future growth of accounts (e.g. investment return assumptions,
contribution rates and salary increases) and the impacts of expenses on account values.
¡¡ In respect of investment limits, the actuary may input into the consideration of allowable
investments, maximum percentage of total assets in one asset class and diversification criteria.
The actuary should work with appropriate stakeholders (e.g. investment experts, policy-makers)
to determine such investment limits, which should be reviewed on a regular basis.
¡¡ In respect of setting conversion rates either prescribed or not, appropriate mortality, investment
and other assumptions should be used. However, other policy objectives may also be taken into
account (e.g. benefit adequacy, simplification of approaches, etc.) in the determination of
rates. Where conversion rates are not based on best estimates, an assessment of the impact on
benefit levels and financing needs to be undertaken.
¡¡ In respect of benefit adequacy, the actuary should use appropriate assumptions and methodology
to assess projected values of individual accounts. In determining the rate of conversion of
individual accounts to income, the actuary should follow Guideline 18. The actuary should
perform sensitivity analyses that should include, but not be limited to, sensitivity of outcomes
to changes in the major assumptions such as rate of return, salary increases and mortality.

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Guidelines on Actuarial Work for Social Security

Guideline 18. Determination of rate of conversion of lump

sums to income
Where it is the responsibility of the actuary, he or she uses appropriate methodology and
assumptions to determine the conversion factors of lump sums to income. Unless these factors are
set so as to meet specific policy objectives, they are determined as cost-neutral. If the factors are not
cost-neutral, the actuary discloses this fully and determines and reports on the implications on
adequacy and sustainability of the scheme.

The rate of conversion of lump sums into annuities is an important element of provident fund, notional
defined contribution and funded defined contribution schemes. In a provident fund or funded defined
contribution system, a lump sum based on the account balance of the scheme member at the time of
retirement may be paid. In such situations, the post-retirement risks, namely investment and longevity
risks, are fully borne by individual scheme members. When a provident fund or funded defined contribution
system converts individual accounts to guaranteed income streams, the fund bears the longevity and
investment risk. In a notional defined contribution scheme, the conversion of the value of the account
is usually governed by the scheme’s rules and also has significant implications for sustainability and
adequacy of benefits.

This guideline should be read in conjunction with Guideline 14 and with reference to Part E.

Principles
¡¡ The conversion rates should be set using appropriate investment and mortality assumptions
that take into account future expected developments including mortality improvement rates.
For provident funds and defined contribution schemes, these, in turn, will be set according to
the underlying investment portfolio and based on the mortality table relevant to the covered
population. For defined benefit schemes, these assumptions should be consistent with the
actuarial assumptions adopted in the most recent actuarial valuation. Where converting a
lump sum to a retirement income is voluntary, appropriate consideration of selection bias
should be undertaken.
¡¡ The rates of conversion should generally be unisex in order to provide non-discriminatory
benefits to males and females. When gender-specific rates of conversion are used, the actuary
should inform the social security institution of the impact on benefits and, more specifically, on
benefit adequacy. When unisex rates are used, the financial impacts and the risk these could
pose to the programme should be properly assessed and communicated.
¡¡ Where the conversion rates are set or prescribed by regulation, the actuary should assess the
financial implications on the programme of using rates that are not actuarially neutral.
¡¡ The impact of anti-selection and appropriate risk compensation mechanisms should be
considered, particularly in programmes where conversion to retirement income is voluntary for
some or all of the accumulated benefit. The anti-selection may arise as a result of using gender-
neutral rates, as well as the difference in members’ health status, and therefore difference in
mortality.

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Mechanism
¡¡ In determining the conversion rate, the actuary should use the most appropriate investment
assumptions. For example, the provident fund may seek to minimize investment risks
by adopting a minimal-risk portfolio with adequate cash flows that will match the annuity
payments. Such investment strategy should be reflected in the choice of assumptions used.
Reference should be made to Guideline 21.
¡¡ The mortality rates to be used for the determination of conversion rates should be, in principle,
based on those used in the most recent actuarial valuation, if any, and be representative of the
covered population. Mortality rates to be used for the calculation of actuarial factors should
take into account future mortality improvements. However, where the purchase of annuities is
optional, the impact of anti-selection should be reflected in the mortality rates assumed. The
impact of such anti-selection may be significant and needs to be quantified by the actuary.
¡¡ While it is important to reflect appropriately the investment and mortality environment in the
assumptions used, it is likely that the institution and/or policy-maker will seek to ensure stable rates
over time. Therefore, rates used are likely to differ from true cost-neutral rates at certain points and
the actuary needs to assess the impact of these differences on the financing of the scheme.
¡¡ As an alternative to retaining the investment and longevity risks, the social security institution
may seek to transfer some or all of these risks to an insurance company or other third-party risk
provider through the purchase of a relevant product. Options include a full buy-out, buy-in,
longevity swaps or bulk risk transfers. While the costs will reflect the rates negotiated with
an insurance company, the conversion rate offered to beneficiaries is likely to remain fixed.
Therefore, even if some of the investment and longevity risk is transferred to the third-party
provider, there is an element of risk retained related to the difference between the implicit
rate agreed and those provided to beneficiaries. In addition, there is a risk retained by the
original scheme related to the possibility of bankruptcy of the insurance company, and the
social security institution should select the insurance company using appropriate due diligence
similar to the process discussed in Section D.2 of the ISSA Guidelines on Investment of Social
Security Funds.

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Guidelines on Actuarial Work for Social Security

Guideline 19. Automatic adjustment mechanisms

The social security institution applies automatic adjustment mechanisms in accordance with
the laws and regulations governing the scheme. The social security institution analyses how
the application of these adjustment mechanisms affects benefit adequacy and/or the financial
sustainability of the scheme.

Automatic adjustment mechanisms link certain decisions on benefits and financing to internal or external
parameters or indicators. This guideline should be read together with Guideline 43.

Principles
¡¡ The purpose of automatic adjustment mechanisms is generally to ensure that the adequacy
of benefits and/or the financial sustainability of a scheme appropriately reflect changes
in internal or external parameters. The aim may include streamlining decision-making
mechanisms, supporting sustainability and improving the security and adequacy of benefits.
Although some countries seek to ensure that important decisions are independent of political
or other interference, for other countries the recommendations arising from the application of
automatic adjustment mechanisms are subject to (political) approval.
¡¡ The actuary should be involved in the development of appropriate automatic adjustment
mechanisms and their application.
¡¡ The actuary should assess the impact of the automatic adjustment on benefit adequacy and the
financial sustainability of the system after any automatic adjustment takes place or is proposed.
¡¡ Good communication to members is necessary in order to maintain their confidence in the
scheme, and the actuary should be involved in the formulation of this information.

Mechanism
¡¡ The social security institution should ask the actuary to analyse the impact of the automatic
adjustment. Depending on the design of the automatic adjustment mechanism, the actuary
should decide whether this analysis should be performed using only best-estimate assumptions
or using a combination of best-estimate assumptions and a probabilistic distribution of
outcomes. Sensitivity analysis should be carried out.
¡¡ The social security institution should communicate in advance to members the automatic
adjustment mechanisms, their purpose, how they function, and the result and impact of the
automatic adjustment mechanisms, particularly on benefit levels (e.g. the percentage of the
adjustment and how it is calculated). Guidelines 27 and 28 as well as the ISSA Guidelines on
Communication by Social Security Administrations should be followed.

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C. Investment Issues
Although financing policy varies by social security institution, many systems will have reserve funds that
require effective management, whether these have a short or longer term time horizon. As populations
age and the external investment environment becomes more complex, the importance of a well-managed
reserve fund increases. Increasing focus on investment governance is likely to continue and professionals
involved in the investment process need to ensure that their input is carried out appropriately.

The actuary has an increasingly important role, in cooperation with other professionals, in the management
of reserve funds. The actuary is also likely to be involved in a number of different areas relating to the
investment process. It is important that any analysis is undertaken using generally accepted actuarial
principles, in particular in relation to methodology and assumptions used in any calculations. Proper peer
review processes should exist, and working closely with other professionals in the investment governance
process, communication and reporting as well as other areas of the investment process where actuarial
input is sought will be essential. Actuarial input into the appreciation of risk and its impact on the
investment activities of the institution is also likely to be valuable. The investment function of the social
security institution should always take into account actuarial opinion and input on relevant issues and
there should be regular and close cooperation between departments as appropriate. The investment
policy and strategy should be set in accordance with the liability profile of the scheme (see Guideline 21)
and there should be close collaboration between the investment function and those responsible for the
actuarial valuation.

The ISSA Guidelines on Investment of Social Security Funds covers issues relating to the investment
governance process, and many of the guidelines and supporting resources will be relevant to actuaries
involved in the investment process. Explicit reference is made to these investment guidelines in this
part where appropriate. Actuaries involved in the investment process are also advised to consult other
relevant documentation highlighted in this part. Appropriate coordination and collaboration with other
staff involved in the investment process is also critical.

Actuarial input may also be desirable or mandated in other areas including the monitoring and regulation
of supplementary funded provision, system adequacy projections, costing of certain systems and benefit
factor calculations. In such cases, appropriate assumptions and methodology to assess current values and
project appropriately future estimations of asset value should be used. This should seek to ensure that
actuarial input is not only appropriate but that the approach is consistent with other areas of actuarial
input (most notably regarding methodology and assumptions).

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Guidelines on Actuarial Work for Social Security

Guideline 20. Investment governance

The requirements for actuarial input and the role of the actuary are clearly defined in the
investment governance framework.

Governance refers to the process of decision-making, control and monitoring of the processes carried
out by an organization. Its aim is to ensure risks are known and managed effectively as well as improving
efficiency of processes.

Actuarial input is increasing in magnitude and importance in many investment areas. The actuary’s
involvement in the governance structure and investment processes of the social security institution
should therefore be sought.

This guideline considers, at a general level, the different elements of investment governance where
actuarial input is likely to be required. This guideline should be read in conjunction with the ISSA
Guidelines on Investment of Social Security Funds, Guidelines 1 to 5 inclusive, which describes in more
detail the general governance issues set out below.

Principles
¡¡ The social security institution should document the different activities linked to the investment
process. It should define responsibilities for the carrying out and reviewing of these different
activities. These responsibilities should be well documented and reviewed regularly.
¡¡ Within this framework, the requirement for actuarial input and/or the involvement of the
actuarial department should be specified.
¡¡ The actuarial department (if existing) within the social security institution should ensure that
its own work plan and defined responsibilities for its staff are consistent with the requirements
of the investment function of the social security institution. It should identify in each area of
involvement which competencies are required for the carrying out of the tasks. Where there
are gaps in competencies and/or experience, a detailed plan should be put in place to indicate
how these gaps could be closed. Where external review or input is recommended, this should
be indicated.

Mechanism
¡¡ The social security institution should ensure that the investment beliefs, mission and objectives
are clearly stated, documented and reviewed on a regular basis. The formulation of the
objectives and beliefs should be agreed by all parties involved. Where there is a contradiction
between beliefs, a priority should be assigned to the different beliefs.
¡¡ The implications of the beliefs and investment objectives for the investment process, management
of the investment process, asset selection and reporting should be assessed and documented.
¡¡ The responsibilities of different employees of the social security institution should be
clearly documented and available internally to all those involved in the investment process.
Responsibilities will include executive, management and/or administrative roles as well as
peer reviewing processes. These responsibilities may be determined or influenced by legal
instruments or regulations which need to be taken into account in the detailed description of

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tasks and their application. The role of the actuarial department or actuary will feature in the
document setting down the responsibilities.
¡¡ There should be an adequate governance budget for each element of the investment process.
The budget will include financial resources, skills, experience and abilities. Those involved in
the investment process, including actuaries, should therefore have the necessary competencies
and experience in order to be able to carry out their role effectively. The institution should set
down the requirements in these areas and detail efforts (e.g. training) to address situations
where the level of competencies or experience does not meet these minimum requirements.
Where external (to the social security institution) resources are required, these should be
detailed and budgeted.
¡¡ The peer review process should be carefully documented and include which decisions are to be
reviewed, the mechanisms of review, the frequency of review and staff involved. The role of the
actuarial department or external actuarial resources should be specified.
¡¡ Actuarial input is likely to be particularly valuable in aspects relating to the valuation of assets
and liabilities, the appointment of third-party providers in certain areas (e.g. investment
managers), the formulation and monitoring of the investment strategy of the institution,
the assessment of risks and the measurement of performance of assets. In addition to this
technical input, the actuary is likely to input into the overall investment governance structure
of the institution, given his or her overview of the different processes and appreciation of risk.
The mechanisms by which such input is solicited should be set down by the social security
institution and reviewed regularly.
¡¡ The actuary may also be asked to carry out or input into the monitoring and regulation of
supplementary funded provision, system adequacy projections, costing of certain systems
and benefit factor calculations. When carrying out these tasks, appropriate methodology and
assumptions should be used in any asset valuations performed. Appropriate coordination
with other parties involved (e.g. investment managers, regulators) is important and how this
coordination is carried out should be defined.

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Guidelines on Actuarial Work for Social Security

Guideline 21. Taking into account liabilities in the investment

process
The social security institution ensures that the scheme liabilities are taken into account in the
investment process.
A key driver of investment decisions is the timing, level and nature of net cash flows of the social security
scheme and how these will evolve in the future. Therefore, the actuary will have a significant role in
estimating the future cash flows of the scheme and interpreting these for the investment process. These
cash flows consist of future benefit payments, contributions received, expenses and income from assets
and other sources. Appropriate modelling can be conducted to determine an investment strategy that
is likely to meet the social security institution’s mission and goals. While there is a clear link to the
calculations and projections carried out as part of the actuarial valuation process (see Part A of these
Guidelines), the actuary is also likely to input into more specific investment analyses relating to future
benefit and expense cash flows (for example, Asset Liability Management(ALM)) which will provide an
important input into the development of investment strategy and the management of the process.
This guideline should be read in conjunction with Guideline 6 of the ISSA Guidelines on Investment of
Social Security Funds.

Principles
¡¡ The role of the different stakeholders involved in the determination, analysis and reporting
of cash flows should be documented. The actuary should liaise effectively and efficiently with
other stakeholders in this regard.
¡¡ An assessment of the competencies of each stakeholder relating to the task assigned should
be carried out and any gaps should be identified. Where there are gaps, a plan should be set
down and carried out to assess actions to address them.
¡¡ Clear reporting lines and peer review processes should be set out. The competencies required
of each of the stakeholders should be documented and regularly reviewed.
¡¡ The actuary should prepare the projections of the scheme’s liabilities and cash flow in
accordance with generally accepted actuarial practices and standards.

Mechanism
¡¡ The cash flow projections from future benefit obligations and expenses should be determined by
using an appropriate methodology and assumption basis. These bases should be documented
and reviewed regularly in accordance with relevant good practice and actuarial standards.
Considerations regarding methodology and assumptions to use (e.g. open versus closed group
valuations) are covered in Guidelines 3 and 4.
¡¡ When future cash flow projections are taken from the most recent actuarial valuation, they
should be updated to the analysis date using appropriate assumptions.
¡¡ When approximate projections are undertaken, or a proxy value of liabilities used, the basis of the
calculations and assumptions (e.g. average service) should be stated. An analysis of discrepancies
between previous approximate projections and actual experience should be carried out.

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¡¡ The actuary should perform appropriate analysis to model potential variations from the base
case projections in future asset cash flows. This analysis should use appropriate methodology
and assumptions reflecting at least three different scenarios (for example, “optimistic”,
“pessimistic” and “extreme”). The different factors affecting variations in future cash flow
amounts and timings should be considered (e.g. inflation).
¡¡ The analysis should take into account the funding policy of the social security scheme. Given
that most social security systems are only partially funded, an analysis of the relevance of ALM
and how the process should be carried out to reflect the partial funding should be considered
and documented.
¡¡ It is important that the actuary works closely with other professionals and experts within the
social security institution, such as investment managers, auditors, the risk function, the finance
function and other relevant members of the institution.
¡¡ The actuary and the social security institution should also closely cooperate with other scheme
stakeholders and decision-makers to ensure that the results of the ALM are understood and
properly reflected in decisions taken.
¡¡ In his or her input to the process, the actuary should document the data, assumptions and
methodology used, identifying where approximations or estimations have been used. Where
events that cannot be measured or quantified but may materially affect outcomes exist, these
should be considered separately and explicitly. These risks may include investment manager
risk, third-party risks or benefit reform risks. Results should be set out clearly regarding
alternative scenarios and sensitivity analyses.
¡¡ The analysis should be carried out on a regular basis, the frequency being consistent with the size
of the scheme’s liabilities and assets, liquidity requirements, the nature of the assets held, the
funding policy, the resources within the institution, and any other relevant constraints or objectives.

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Guideline 22. Investment management processes

The social security institution involves actuaries in different areas of the investment process. This
guideline refers to the situation where actuaries are directly involved in the design and carrying
out of an investment strategy in respect of the reserve funds of the social security scheme.

This guideline considers the different elements of the investment management process where actuarial
involvement is likely to be solicited. The investment process is likely to include a number of different
steps and be relatively complex in its planning, management and execution. For each of the elements
where actuarial input may be required or demanded, it is important that this role is detailed and that it is
carried out taking into account appropriate actuarial methods and approaches. A number of the processes
detailed below require coordination and collaboration with other professionals and stakeholders both
within and outside the institution. Such coordination should be effectively managed and proper peer
review processes put in place and executed.

This guideline should be read in conjunction with the ISSA Guidelines on Investment of Social Security
Funds (appropriate guidelines are identified below) as well as Guidelines 2, 3 and 4 data, assumptions
and methodology respectively.

Principles
¡¡ The social security institution should seek to involve the actuary in certain areas of the
investment process. The role should be defined and monitored on a regular basis, with the
level of experience and competency of the individual defined.
¡¡ The institution should facilitate the sharing of information and collaboration between the
different stakeholders involved in the investment process.

Mechanism
The areas of the investment process where actuarial input may be required include:

¡¡ Defining the risk budget and its utilization (Guidelines 7, 11, 12, 13 of the ISSA Guidelines on
Investment of Social Security Funds):
• A risk budget is the amount of investment risk, relative to liabilities, an investing institution
wishes to take. The assessment of risk in general and the risk budget in particular is often
a key area of actuarial involvement in investment management, and this process assists
the institution in understanding the level of risk taken on. Once defined, it will be used
to develop a strategic and dynamic asset allocation for the institution. The actuary may
also input into strategies to re-balance risk levels which may arise due to changes in the
value of assets and/or changes in the scheme’s obligations (for example, when benefit
rules change);
• General elements to consider in risk management are set out in Part E. In identifying and
quantifying the different elements of risk, the actuary should consider which are the most
appropriate methods to assess risk and should work closely with the risk function within
the institution as well as the investment management function (internal or external) to
ensure this analysis is relevant.

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¡¡ Choosing appropriate assumptions and methodology for asset valuation and analysis (ISSA
Guidelines on Investment of Social Security Funds, Guideline 20):
• Guideline 20 of the ISSA Guidelines on Investment of Social Security Funds considers in
more detail the valuation of assets. Although the selection of appropriate methodology
and assumptions is a key element of the process, it is important that decisions are taken
with the involvement of relevant stakeholders, as the financial implications are likely to
be significant. Such stakeholders may include asset managers, custodians, the finance
function and the risk function as well as the board or other decision-making body in
the institution. The assumptions and methodology used should be in accordance with
international or national actuarial standards (and accounting standards, if relevant).
¡¡ Selection and calculation of appropriate benchmarks (ISSA Guidelines on Investment of Social
Security Funds, Guideline 14):
• The performance and risk characteristics of fund assets as well as specific asset classes
will be compared against appropriate benchmarks. The selection of these benchmarks
is important, as their characteristics need to be consistent with the objectives of the
investment process. The actuary may input into the decision of whether the benchmarks
should be absolute or relative, nominal or real, or liability–related, as well as whether
they should be a combination of market-weighted indices. The actuary will also provide
a view on the quality of the benchmark. The determination of the benchmark return may
require the involvement of the actuary, particularly if the benchmark is a combination of
different indices or requires currency conversion.
¡¡ Other calculations related to asset performance (e.g. other risk analysis including currency
hedging considerations, analysis of charges, passive versus active choices) (ISSA Guidelines on
Investment of Social Security Funds, Guidelines 17, 21, 22):
• The actuary may be involved in other investment areas. Calculations should be performed
using an appropriate methodology and basis. For example, the implications of currency
mismatches where assets may be in several currencies and liabilities in the home country
currency are significant for institutions and will require an appropriate assessment.
Working with other stakeholders (e.g. the risk function, investment managers, valuation
actuary, auditors, etc.) is important and should be formalized. Decision-making processes
and communication lines should be defined and respected.

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Guideline 23. Input into the valuation of assets

and benefit calculations
The social security institution involves the actuary in the processes which determine an appropriate
value to place on the scheme’s assets.

Placing an appropriate value on assets is important and may be required for a number of different
reasons, including the need to assess the financial situation of a social security system and to determine
benefit amounts.

In certain programmes, the value of benefits of current and/or future beneficiaries is directly or indirectly
related to the value placed on assets.

The determination of assets value may also trigger the application of any automatic adjustment mechanism
(see Guideline 19 on automatic adjustment mechanisms).

This guideline should be read in conjunction with Guideline 6 which covers issues related to the valuing
of assets for valuation purposes.

Principles
¡¡ The responsibilities regarding those involved in the process of the valuation of assets should
be defined and documented. A peer review and reporting process should also be put in place,
monitored and reviewed regularly.
¡¡ The methodology and assumptions chosen in the valuation of assets should be discussed,
justified, documented, and disclosed. The method may vary according to the aim of the valuation
(e.g. assessing the sustainability of the programme, application of automatic adjustment
mechanism, asset liability modelling, financial reporting, etc.). Valuations should be carried
out in accordance with international and national standards and any relevant legislation.
¡¡ Actuarial input into the value placed on assets will also be required in defined contribution and
provident fund schemes in respect of what credit to declare on individual accounts. In order to
undertake these tasks effectively, it is important that appropriate valuation techniques are used
and that an appreciation of risk and reserving requirements is incorporated into the analysis.

Mechanism
¡¡ The valuation of the assets requires collecting relevant information at the assessment or
valuation date. This will require close coordination amongst the different stakeholders involved
in the investment process (e.g. custodians, investment managers) both within and outside the
organization. The data required will include information on assets held, income generated in
the measurement period, price or value of assets at measurement date and any tax information.
¡¡ Mark to market (MTM, or fair value) accounting should be undertaken where possible to value
assets. While market values are likely to be used for the value placed on the majority of
assets, alternative approaches where there is no market or a market that is very illiquid will
be required (e.g., infrastructure and private equity). Where the asset value is determined
through a discounted cash flow approach, the assumptions, methodology and calculations

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should be verified. Where neither approach is possible or deemed not appropriate, alternative
approaches should be considered. In such a situation it is important that the assumptions and
methodology underlying the calculations are set down and that a peer review process exists
to verify the value placed on assets. Future valuations of assets should assess retrospectively
the accuracy of alternative approaches used, if possible. External expertise may be required
depending on the internal resources available within the social security institution.
¡¡ The actuary may be required to verify whether the values placed on the assets by another party
are appropriate. It is important that the actuary liaises with other stakeholders to ensure this
review and verification are properly carried out.
¡¡ In programmes where part or all of provision is provided by provident fund or defined
contribution elements, actuarial input may be required to recommend rates of return to
credit or assess the implications of crediting certain rates of return to individual accounts
or entitlements. Guidelines 15 and 17 cover issues relating to the determination of returns
credited to provident fund and defined contribution accounts respectively.
¡¡ The role of the actuary involved in the investment process will be to provide information
regarding returns achieved on assets held (capital appreciation, income and dividends) as well
as regarding liquidity issues and volatility of returns. Coordination and discussion regarding
the credited amount to individual accounts is important, given the significant implications of
such decisions on scheme adequacy and sustainability.
¡¡ In the case of provident funds and defined contribution schemes where returns credited are
set down in regulations or legislation or are smoothed, there will be a difference between
amounts credited and the return on underlying assets. In this situation it is important that the
implications of this difference are analysed appropriately.
¡¡ The setting up of investment reserves requires actuarial analysis (for example, what proportion
of excess return above a stated minimum needs to be reserved and what proportion can be
credited to accounts). Appropriate methodology and assumptions should be used to input into
this decision-making process as well as determining whether current reserves held are sufficient.

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Guideline 24. Investment reporting

The actuary inputs into the investment reporting process to ensure that information disclosed is
accurate and presented in an appropriate way. The actuary also provides input into the decision-
making process in respect of what information to disclose.

With increasing scrutiny of social security institutions’ investment practices, clear and understandable
reporting is essential. This guideline should be read together with Part D of these Guidelines and the
Guidelines on Communication by Social Security Administrations.

Principles
¡¡ The actuary should provide input into what information should be disclosed and in what form.
Information provided should add to public understanding of how the social security institution
manages assets.
¡¡ An actuary may be involved in the provision of information for the report. If this is the case, a proper
peer review process is required to ensure the information is accurate, up to date and relevant.
¡¡ Investment information provided should be consistent with other communications provided by
the social security institution, in particular any benefit statements provided to beneficiaries but
also annual reports and information on benefit factors and projected benefits.

Mechanism
¡¡ The information disclosed may include:
• Total value of assets split by asset class;
• Changes in asset value over the year split by source of return;
• Assessment of risk over the measurement period, split where possible by source of risk;
• Performance (real and nominal) of each asset class over the year;
• Income generated from assets during the year;
• Expenses relating to investment management;
• Valuation method and assumptions used (where relevant);
• Returns credited to provident funds or defined contribution accounts where relevant;
• Other information where appropriate.
¡¡ The actuary may advise what information should not be disclosed and for what reasons (for
example, if the information is market-sensitive).
¡¡ The actuary should work with other stakeholders where appropriate.
¡¡ Where actuarial involvement in the investment process covers multiples aspects (e.g. costing
of benefits, projected benefit calculations, supervision, etc.), it should be ensured that all
relevant reporting is mutually consistent in nature, form, assumptions used and frequency.

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D. Reporting, Communication and Disclosure

A well-defined reporting process is a vital element of good governance for social security schemes. Actuarial
and financial reports based on sound data, assumptions and methodology contribute to the financial
sustainability of schemes. Information presented in such reports can send “early warning signals” if a
scheme is experiencing difficulties; it can identify short-term and long-term trends that have a potential
to make the scheme unsustainable, and, as a result, trigger public and other stakeholder consultation
regarding the sustainability of the scheme. Providing clear and accessible information also improves
public confidence in a social security scheme and is likely to reinforce public and political support.

Communication through a formal reporting process as well as through other channels is an important
component of actuarial work. The social security institution, together with the input of actuaries, should
ensure a robust reporting and communication process with accurate, relevant and timely information.
This part should be read in conjecture with the ISSA Guidelines on Communication by Social Security
Administrations.

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Guideline 25. Communication between board members,

management and the actuary
The board (if any), management of the social security institution and the actuary communicate
clearly and effectively. This exchange of information improves management but doesn’t negatively
impact the independence of the actuary.

Principles
¡¡ In the exchange of information there should be complete transparency between the board,
management and actuary.
¡¡ The actuary should provide the board and management of the social security institution
with regular updates (unless there are exceptional circumstances, not less frequently than
annual) with regard to the financial situation of the social security schemes administered by
the institution. These updates may be based on a full or updated actuarial valuation or other
appropriate mechanism which seeks to provide a realistic indication of the financial situation
of the schemes at the reporting date.
¡¡ While respecting the independence of the actuary, the board and management of the social security
institution should be able to provide their input into all aspects of the actuarial work undertaken.

Mechanism
¡¡ The actuary should present to the board and management preliminary as well as final results of
any actuarial valuation. Presentations should cover the main elements of the actuarial review:
data, assumptions, results and recommendations.
¡¡ The board and management of the social security institution should be provided with the
opportunity to review the results of the actuarial work (e.g. actuarial reviews) and provide their
feedback to the actuary. The actuary should consider this feedback and explain whether it was
or was not taken into account and why.
¡¡ The actuary may be asked to provide additional information to board members by explaining
different aspects of actuarial work including technical details.
¡¡ The actuary should submit the report summarizing the results of the actuarial valuation to the
board and management of the social security institution.
¡¡ The frequency of such updates should be at least the same as the frequency of the full
actuarial valuation. Additional updates on a more frequent basis should be encouraged to
improve management processes and may be required if supplementary actuarial valuations
are performed (see Guideline 1), or the stakeholders require more frequent communication
(e.g. annual).

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Guideline 26. Reporting process considerations

The social security organization follows a well-defined reporting process with respect to the
actuarial valuation of a social security scheme.

A legislated, well-established and well-defined reporting process is a vital part of the good governance
procedures for social security programmes. This guideline should be read together with Guidelines 1 and 43.

Principles
¡¡ The social security institution should comply with Guideline 43 on sustainability considerations
stating that the social security institution and actuary should follow legislative requirements in
regard to the frequency of actuarial assessments of a social security scheme. In the absence of
legislative requirements, the social security institution should establish and follow an internal
policy on the frequency of actuarial reviews.
¡¡ The frequency of actuarial reviews should reflect the nature of the social security scheme under
consideration. It may be appropriate for the social security institution to ensure that more
frequent reviews are performed than those required by legislation. This may be appropriate, if,
in the opinion of the actuary or/and the social security institution:
• The legislative requirements with respect to the frequency of actuarial reviews are not
consistent with the nature of a social security programme; and/or
• Economic or demographic environmental changes in the intervaluation period are
expected to have material impacts on the financial status of a social security scheme.
¡¡ The social security institution as well as the actuary should comply with legislative deadlines
with respect to producing the results of an actuarial valuation and their communication to
stakeholders. In the absence of legislative requirements, the social security institution should
formulate an internal policy describing the key dates and deliverables for the main steps of the
actuarial review, independent expert review and communication process.
¡¡ The provision of new or expanded benefits that may materially change the contribution rate
should trigger a new or updated actuarial valuation to reflect the change and assess its impacts.

Mechanism
¡¡ Social security schemes providing pension benefits should be reviewed at least every five years.
Where data and resources allow, and depending on the nature of scheme benefits and the
financial size of liabilities, valuations should be carried out more frequently. Social security
schemes such as health care, employment injury and unemployment insurance schemes should
carry out actuarial reviews on an annual basis.
¡¡ A changing external environment may warrant more frequent reviews of social security schemes.
Examples of such changes include economic recessions and financial market volatility resulting
in significant decreases (or increases) in asset values.

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¡¡ Major deadlines associated with the reporting process in regard to the actuarial review include,
but are not limited to, the following:
• The maximum time period after the effective date of the actuarial review by which the
actuary should provide results of the review to management and/or board of the social
security institution;
• The maximum time period after the effective date of the actuarial review by which the
social security institution should inform stakeholders and appropriate overseeing bodies
of the results of the review;
• The maximum time period after the completion of the actuarial review by which the
independent expert review is conducted;
• The maximum time period by which the actuary and/or the social security institution
should act on recommendations of the actuarial and the independent expert reviews.
These deadlines should be defined either by legislation or by the internal policy of the social
security institution. The social security institution should support the actuary in facilitating the
timely delivery of results.

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Guideline 27. The social security institution’s responsibilities

with respect to actuarial reporting and communication of
changes in scheme’s provisions
The social security institution provides stakeholders with regular, timely and comprehensive
information on the actuarial status of the social security scheme. The social security institution
informs stakeholders, in a timely manner, of any changes in the scheme’s provisions and their
impact on the sustainability of the scheme and adequacy of benefits.

The regular and timely communication of the findings and recommendations of the actuarial valuation to
programme stakeholders and decision-makers is a crucial step in maintaining the sustainability of social
security arrangements and ensuring that the scheme meets its objectives.

Principles
¡¡ The social security institution should communicate to policy-makers in a timely manner (as
set out in Guideline 26) the results of the actuarial review of the social security scheme. The
best approach is to submit reports to the legislative body of the country (e.g. Parliament) for a
transparent discussion and to make the actuarial report publicly available.
¡¡ The social security institution should share the information regarding the actuarial review with the
scheme’s stakeholders including workers and their representatives, employers, pensioners, etc.
¡¡ The social security institution should develop and document a policy on communication with
respect to the actuarial review and ensure that it is carried out in practice.
¡¡ Material changes to social security provisions such as contribution rate increases, changes in
benefits or increases in eligibility age may be required over the long term. The actuary should
conduct an actuarial valuation which determines the financial impacts of such changes. The
results of such a valuation should be communicated to the stakeholders.
¡¡ The social security institution should inform stakeholders regarding possible changes well
in advance of the effective date of such changes. This allows the population to understand
the importance of future reforms and adjust behaviour, as well as providing for appropriate
transition periods and sufficient time for supporting policy and administrative measures.

Mechanism
¡¡ The social security institution may submit actuarial reports to the appropriate minister for
tabling with the legislative body. This process should be defined either by legislation or by an
internal policy.
¡¡ The stakeholders should be informed about the release of the actuarial report as well as of the
release of the report of an independent expert review. This may be accomplished though press
releases, press conferences, social media, direct communication to stakeholders’ associations, etc.
¡¡ The social security institution should communicate the findings of the actuarial report and of
the external expert review to stakeholders. This may be accomplished through a combination
of web and hard copy publications.

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Guideline 28. Technical and non-technical communication

of actuarial information
The social security institution communicates actuarial information in a way that is appropriate
for the intended audience.

It is often difficult to communicate technical information to different stakeholders. These stakeholders

include board members, parliamentarians and plan participants who will have different levels of skills,
experience and expertise. The social security institution, with the assistance of actuaries, should work at
preparing communications that address the needs of both technical and general audiences.

One particularly important area of actuarial involvement is the preparation of annual benefit statements
sometimes provided to social security scheme participants. These should be accurate and provide
comprehensive and clear information on a regular basis. Information should be determined using
appropriate methodologies and assumptions. Since the annual statements often contain information of
an actuarial nature, it is crucial for the actuary to be involved in the preparation of these statements.

This guideline should be read in conjuncture with Guideline 9.

Principles
¡¡ The publication of results of actuarial reviews may be accompanied by a communication
(e.g. a press release or an executive summary) that summarizes in lay terms the main findings
of the review. The actuary should assist in preparing such communications.
¡¡ Annual statements of benefit entitlements should be based on the provisions of the laws and
regulations governing the scheme and individual historical records of contributions, earnings
and credited service, as well as other pertinent individual information.
¡¡ Annual statements of benefit entitlement should describe applicable scheme provisions and
provide benefit entitlements at the main eligibility ages.
¡¡ The actuary should work together with communication and administration departments of the
social security institution to ensure the accuracy of the calculations and of the communication.
¡¡ The independent expert review should address the quality of the communication as a result
of the actuarial work (Guideline 11). The social security institution and the actuary should
carefully consider and implement, if practical, recommendations of the independent expert
review on communication (Guideline 12).

Mechanism
¡¡ Actuaries should be able to present results of their work to different types of audiences. The
social security institution should ensure that the actuaries it employs have an opportunity to
develop strong oral and written communication skills.
¡¡ When presenting results of actuarial reviews or discussing other actuarial matters with the
board and management of the social security institution, as well as with other stakeholders,
the actuary should ensure that the information is presented in a way that enables stakeholders
to make informed decisions.

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¡¡ The actuary and the social security institution may issue several communications on a particular
subject aimed at different audiences. These should be internally consistent.
¡¡ The social security institution should set up a procedure to assist members in understanding
the annual statement of benefits. The actuary may be asked to assist the communication and
administration departments in answering members’ questions and preparing explanatory
materials.

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E. Risk Management and Analysis

Although the role of social security is to respond effectively to life-cycle risks of the population covered,
the management, financing, administration and delivery of benefits and services supporting this role are
also subject to risk. The risks inherent in what social security institutions do are multifaceted, changing
and often complex. The nature of risk depends on outside trends and factors as well as how the institution
carries out and monitors tasks internally.

The management of risk enables an organization to increase the likelihood of achieving its objectives
and this applies equally to social security institutions. Effective risk management requires the input and
involvement of specialists with an understanding of the measurement and treatment of risk and the
use of appropriate methods and assumptions to analyse risk. Actuarial input is therefore increasingly
important in this area. At the same time, this part is also relevant for other professionals with risk
management responsibilities.

While all risks arguably have a direct or indirect financial implication for the institution, the analysis
and treatment of risk is often split into those impacting the financing and design of benefits (“scheme
risks”) and that have direct financial implication for the scheme, and those impacting the management
of the social security institution (“operational risks”) which have more indirect, or harder to quantify,
financial implications. The risk function should ensure that the management of a number of individual
risks remains consistent with the overall risk management principles and considerations at an institution,
system- and scheme-wide level.

This part therefore addresses these different risk issues using the framework of a risk management process.
Guideline 29 sets out this framework covering the key principles underlying risk management, including
the setting up of a risk management plan and considerations around the risk budget or appetite of the
social security institution. The risk management process consists of three elements: the identification of
risk (Guideline 30), the measurement of risk (Guideline 31) and the treatment of risk including retention
or transfer (Guideline 32). The practical application of the risk management process in treating scheme
risks and operational risks is then set out in Guidelines 33 and 34 respectively.

Actuaries are professionals who have extensive expertise in identifying, measuring and managing risks
by applying their skill and training in mathematics, statistics and risk theory and therefore should be
involved in each step of the risk management process of the social security institution.

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Guideline 29. Risk management framework

The social security institution establishes a risk function that oversees the management of risk
and reports to the board, if any, and/or management. This function, and the processes carried
out or overseen by it, require actuarial input. The risk function coordinates with other functions
to ensure effective risk management.

Due to their understanding of risk issues, actuaries should be involved in the management of risk within a
risk management function and/or involved in the risk management process. This may include contribution
to a risk management plan and the setting of an appropriate risk budget and/or risk appetite for the
social security institution.

The issue of risk is increasingly important for social security institutions due to the complexity of benefit
provisions and financing, the risks inherent in the investment process, the use of information and
communication technology (ICT), and reputational risk linked to the increasing scrutiny of what social
security institutions do and how they do it. In addition, an understanding of potential changes in the
external environment will also be required to ensure that appropriate analysis is undertaken today to
anticipate the evolution of risks in the future. Many institutions have responded to this reality with the
creation of specific risk management functions or departments facilitating the input of risk specialists,
including actuaries, in this area.

The management of risk enables the social security institution to increase the likelihood of achieving its
objectives. However, managing risk is not simply a passive exercise where the institution responds to the
risks it faces; it requires the setting up of a project management cycle to define the risk appetite and risk
budget of the institution, assess the risks faced by the institution now and in the future and make the
most appropriate decision on the treatment of risk.

An effective governance structure is an important element of risk management. It should ensure that
sufficient information on risks is collected and managed and that appropriate structures and mechanisms
are put into place to address them.

Actuarial involvement in risk management touches on many aspects of social security institutional
practice. Other individual guidelines in this document refer to risk issues in different areas such as
investment, financing and benefit design. These specific considerations will feed into the overall risk
management considerations and process set out in this part.

Social security seeks to respond to the life-cycle risks of the population it covers. These risks include death,
disability, illness, unemployment, retirement, changes in family structure, and health-care cost changes.
While the design and delivery of benefits seeks to respond to these population risks appropriately, by
taking on these responsibilities the institution itself becomes responsible for managing certain risks. The
assessment and treatment of risk seeks to ensure that the risks the institution takes on are understood and
assessed, but also that due consideration is given to the transfer and sharing of risk and the reduction of
risk that is retained. Effective risk management seeks to ensure an appropriate split between the transfer,
reduction and retention of risk.

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Principles
¡¡ The management of risk affects a number of different areas of operation and should be overseen
by a risk function reporting to the board and/or management. The role of this risk function is
to set up and manage the risk management framework and process. Integral to this process is
the design, implementation and monitoring of a risk management plan.
¡¡ The role of different stakeholders involved directly or indirectly in the risk management
process should be identified. The expertise and experience of these stakeholders should feed
into the risk management process. This can be done through effective coordination between
stakeholders, but will require clear and monitored structures and processes. The risk function
should manage this process.
¡¡ The key element of risk management is the identification, measurement and treatment of risk
(Guidelines 30−32). However, an effective management process requires that an analysis of
appropriate risk appetite or risk budget is undertaken and reviewed regularly. The risk budget
depends on a number of factors which will vary by institution, but include the objectives of the
system, the benefit aims, design and financing, the management capacities and governance
budget as well as an appreciation of external factors. The term “risk/return trade-off”, although
more typically used for investment risk considerations, expresses the concept that risk should
be rewarded and that reducing risk has a potential cost to the system.
¡¡ Once a risk budget has been set, one of the most important financial decisions for the institution
is whether to directly assume or transfer this risk, and how to accomplish the decision taken.
For a risk that is retained, the risk function responsibilities include making sure that each
risk has an owner and that the risk owners are taking the appropriate actions to quantify and
manage their risks, including putting in place appropriate risk mitigation. The risk function
should monitor and review this process, including setting out the guidelines for decision-
making (e.g. materiality limits), and should report to senior management or the board on how
each risk is being managed and who is responsible for managing it. Social security institutions
are particularly relied on, and expected, to retain many types of risk so that any decision
to transfer risk to other parties (e.g. employers, employees, individuals) must be carefully
considered.
¡¡ The risk management process should be properly documented (including objectives, personnel
involved, instruments used, results and monitoring) and reviewed on a regular basis. The
required competencies of those involved in the process should be defined and gaps in
knowledge and experience identified and addressed. Outside expertise should be sought if
required (e.g. if expertise does not exist within the institution).

Mechanism
¡¡ The management or treatment of risk, once identified and quantified, includes removal or
reduction of the risk, mitigation of the impact of the risk, and a choice between transfer and
retention of the risk. The risk management process seeks to identify the most appropriate mix
of these three options, which will depend on:
• The nature of the benefits and financing method;
• Risk retention and management capacities within the organization;

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• The covered population;

• The risk transfer mechanisms available.
¡¡ A risk management process allows those responsible for risk management to undertake this
procedure effectively and efficiently. The social security institution should document this
process through a risk management plan which details the institution’s attitude to risk (e.g.
risk budget), responsibilities and methods for identification and monitoring of risk and the key
principles underlying decisions regarding the treatment of risk.
¡¡ The actuary, with his or her knowledge of risk and its treatment as well as an understanding
of the many processes of the institution where risk is important (e.g. investment, operational
risk, benefit payments, etc.) should be solicited for input into the process. It is important that
correct analysis is used to assess risk and that actuaries liaise closely with other stakeholders
regarding its management.
¡¡ The actuary and institution should refer to international risk management standards where
these are relevant. These standards cover the principles, definitions, principles and processes
surrounding risk management. The supporting material to these Guidelines sets out more
details of risk management standards that may be relevant.
¡¡ The risk management framework requires that risk is identified, analysed and treated. At a
system-wide level, overall risk should be mitigated through the different mechanisms available
to the institution. The risk management framework should be defined and constantly assessed.

Risk management framework

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Guideline 30. Identification of risk

The social security institution sets out appropriate processes and structures to identify risk.

The first element of the risk management process is the identification of risk. There are two main types
of risks faced by the institution: scheme-related risks with typically direct financial implications (covered
in Guideline 33), and operational risks with typically indirect financial implications (covered in Guideline
34). The identification of all risks requires a review and assessment of all the activities of the social
security institution, including the design, delivery, financing and funding, management, administration,
and communication of benefits and services. This process should provide information to the institution
regarding which risks exist, their importance and their likely evolution in the future.

Principles
¡¡ The risk function should manage the process of securing information on the different risks
facing the social security institution.
¡¡ The actuary is likely to play a key role in this process in two ways: through the identification of
the different risks faced by the institution and through providing data on certain risks.
¡¡ A database of risks or risk inventory should be maintained by the institution and its operation
and maintenance reviewed on a regular basis. Communication of risks by different stakeholders
(e.g. the investment function, administrators, actuaries, etc.) should be encouraged and
facilitated as a part of this process.

Mechanism
¡¡ The actuary may provide specific input into the identification of different risks. The actuarial
valuation and asset liability management processes provide useful information on the nature of
certain risks. In addition, actuarial input is likely to be required in other areas where actuaries
have developed expertise, such as an understanding of the nature of benefit payments and
an analysis of external trends impacting liabilities (e.g. changes in legislation, mortality
experience development).
¡¡ Other sources of information on risk which directly or indirectly involve actuaries may include
input from auditors and independent audits or assurance reviews, cash flow controls and
input from other stakeholders, inputs from professional advisors (e.g. external investment
managers or external actuaries) and external experts who may be commissioned to analyse risk
within the organization. The actuary should work closely with other professionals and ensure
communication and reporting are clear.

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Guideline 31. Measurement of risk

The social security institution sets out appropriate processes and structures to measure risk.

The measurement of risk consists of assessing the frequency and severity of the risks identified as well
as the likely distribution of outcomes. The frequency of a risk is the probability the event will occur; the
severity is the financial implication; while the distribution refers to how widely outcomes are likely to vary
from the mean expected event.

Principles
¡¡ Actuarial input should be solicited for the task of measurement of risk. The process requires
good information on the risk (Guidelines 30, 33 and 34) and other supporting information
which will assist in an assessment and measurement of the risk. In some situations information
regarding frequency and severity of risk will be available and detailed (e.g. investment risk),
while in other situations the analysis will be more subjective (e.g. reputational risk) and rely on
the experience and expertise of those involved in the process, including the actuary.
¡¡ The area within the social security institution responsible for risk management (e.g. the risk
function) should define the roles and responsibilities of different stakeholders, including
actuaries, involved in the process. This includes the peer review process.
¡¡ Risk should be assessed and monitored on a regular basis. The process by which this is carried
out should be defined and monitored. Relevant reporting procedures assist in the management
of risk. The risk function should provide input into which risk measures and reporting should
be provided by other functions and departments in the institution, to ensure consistency of
methods and reporting format.

Mechanism
¡¡ The measurement of risk should be carried out using appropriate methodology and assumptions.
There should be a proper peer review process to monitor how the risk has been assessed.
Previous assessments of risk should be revisited, as they provide useful information about the
risk management process.
¡¡ The likelihood of an event occurring should be assessed based on the professional expertise
of risk owners and other relevant parties, including the risk management function. This
assessment should take into account past events and the likely evolution of the internal and
external environments in the future. Discussion with those involved in different functions of
the institution should be undertaken.
¡¡ The measure of the severity of risk should be based on the expected financial implication of
an event. Though the assessment of the severity will vary by type of risk, the methodology
and assumptions used should be detailed for risks which are material. Past experience may
be useful in providing a guide to likely outcomes; however, the actuary should incorporate
a forward-looking approach in the calculation to reflect changes in the external and internal
environment. For some events (e.g. political) and risks (e.g. operational), assessing the financial
implication is less straightforward, and other qualitative metrics should also be considered.
The sources of information to assess risks include those identified in Guidelines 33 and 34. In

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particular, the actuarial valuation may provide useful information in the determination of the
risk (e.g. Guidelines 7 and 8).
¡¡ The assessment of the distribution of risk is important, as it is notably the extreme events at
both ends of the distribution that may have the most impact on the social security institution.
At the same time, a large accumulation of low severity risks can also be challenging, with
potentially significant financial implications. The distribution of outcomes should be considered
by assessing the distribution of both frequency and severity, as well as the correlation between
risks. The reporting of outcomes will probably seek to look at a limited number of scenarios
(e.g. central, optimistic, pessimistic and extreme).

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Guideline 32. Mitigation of risk

Once risk has been identified and measured, the social security institution makes appropriate
decisions regarding the mitigation and treatment of risk.

This guideline covers how the social security institution treats risks. Even though certain areas of
operation of the social security institution and/or social security scheme may accept higher risk when
this is rewarded, this decision should be made in the context of reducing overall system risk or risk to
society. Therefore, the treatment of different risks, including the possible reduction of risk and the choice
between retaining and transferring remaining risk, should be undertaken in the context of an overall risk
mitigation objective.

Principles
¡¡ It is important to distinguish between the different types of risk when deciding on what (element
of) risk to retain and what to transfer. Social security schemes exist to provide benefits and
services to respond to life-cycle risk, and therefore act as takers of risk for, and from, the
population covered. By accepting the responsibility for management, financing and delivery
of social security benefit, the social security institution itself becomes exposed to certain risks.
The choice regarding retention or transfer of risk requires an assessment of the cost and
benefits to society of either approach, and a judgement on the most appropriate balance. This
is particularly true in the case of investment risk but also in other areas of activity, for example
operational risk, where a choice will be made depending on resources available within the
institution as well as on external options and their cost. Reference to the risk budget in these
decisions is essential.
¡¡ A social security institution needs to be rewarded sufficiently for taking certain risks. If this
reward is not adequate, then a reduction or transfer of risk should be sought. The reduction
of risk may be straightforward, but in most situations it comes at a cost (e.g. lower expected
investment returns). The actuary should continually assess this likely cost. However, the
trade-off is unlikely to be simple to determine in many areas of operation, and decisions will be
based on considerations involving many areas of operation of the institution (benefit design,
financing, communication, investment, etc.). Therefore, it is important that a holistic view is
taken when decisions are made.

Mechanism
¡¡ Risk may be reduced through primary or preventive measures (measures taken to reduce the
frequency of risk, for example, healthy eating initiatives), and secondary measures which focus
on reducing the severity of impact of the event, for example, return-to-work measures for those
receiving disability benefit. Secondary measures seek to reduce both the mean outcome and
the distribution or variation of outcomes. The actuary should provide input into the possibilities
and implications of both approaches.
¡¡ Once risk has been mitigated, decisions regarding further treatment will depend on the desired
and possible allocation between retained risk and transferred risk. The actuary should take into
account any legislation or other constraints which limit the scope of such decisions, as well as

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the risk transfer mechanisms available. When the risk function makes the decision to retain or
transfer risk, actuaries should consider the:
• Predictability of risks;
• Ability of the covered population to take on risk;
• Size of the covered population over which the risk can be spread;
• Cost of transferring risks;
• Absolute levels of risk;
• Availability of suitable risk transfer processes and their cost for both the social security
institution and the covered population;
• Ability to manage and/or control risk within the organization.
¡¡ The retained remaining risk should be managed and further mitigated, where appropriate, on
a continuous basis. The financial implication of the retention of risk should be assessed and
monitored on a regular basis. An inventory of retained risk should be maintained and updated as
appropriate. A regular review and escalation process for the risk register should be established.
¡¡ The transfer of risk will depend on the factors referred to above. The actuary is likely to provide
input into the decisions regarding how to transfer risks and the costs involved, as well as the
process of selecting the appropriate transfer mechanisms and external providers. The actuary
will work closely with other professionals involved in the process.

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Guideline 33. Actuarial input into the management of scheme risks

The social security institution seeks actuarial input into the management of risks faced by social
security schemes.

This guideline identifies some of the risks related to social security schemes, sets out the mechanisms
to consider in addressing them through their identification, measurement and treatment using the risk
management process set out in Guidelines 30, 31 and 32, and describes actuarial input into this process.

Principles
¡¡ The role of the actuary and the risk management function should be to analyse the multiple risks
faced by social security schemes in the context of the risk management process or framework.
¡¡ This role should be defined and continually reviewed in collaboration with other stakeholders
involved in the risk management process as well as the board and management of the social
security institution.

Mechanism
¡¡ The risk management function and the actuary should identify the risks faced by the social
security scheme. These are likely to include, but are not limited to, the following (it should be
noted that several risks described below are interrelated):

Benefit expenditure risk

¡¡ The benefit expenditure risk is the possibility that benefit amounts paid will be greater than
expected. The reasons this may happen include differences between actual and expected
benefit payments due to external factors, and changes in benefit rules (e.g. leading to higher
payments than expected), as well as higher than anticipated administrative expenses.
¡¡ Differences between actual and expected benefit payments may be triggered by the following factors:
• Mortality experience different from expected (e.g. lower than expected mortality for
retirement systems);
• Morbidity experience different from expected (e.g. for disability benefits and health schemes);
• Other demographic factors different from expected (e.g. marriage rates, number of children);
• Increases in salaries greater than expected (in schemes where benefits depend on the
individual’s salary);
• Inflation greater than expected (where benefit levels depend on the inflation rate);
• Unemployment higher than expected (for unemployment schemes);
• Health care reimbursement to providers higher than expected.
¡¡ While changes in benefit rules usually are driven by legislative changes and are phased in,
more rapid changes caused by extreme events which lead to, for example, sharp jumps in
unemployment or disability cases may also occur. These changes may include ad-hoc payments
not envisaged in the benefit rules (e.g. increases to pension in payment). There is also political
risk related to reform measures in particular and scheme benefits in general; a change in

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government or unforeseen changes in policies can have immediate impacts on benefit design
and financing mechanisms.
¡¡ Administrative expenses may be influenced adversely by changes in benefits, new legislative
requirements as well as by administrative inefficiencies causing cost overruns. Further operational
risks described in Guideline 34 may result in higher than projected administrative expenses.
¡¡ Other factors impacting benefit expenditure risk may depend on the evolution of external
environments (e.g. increasing unemployment or high inflation) and should be monitored as
part of the risk management process.
¡¡ Information on benefit expenditure risk can be secured from the actuarial valuation and cash
flow analysis. The measurement of this risk should consider an analysis of experience from
past valuations as well as accompanying reconciliations and sensitivity analysis as described in
Guidelines 7 and 8. It should be ensured that this information is based on relevant mortality
and morbidity tables and appropriate other assumptions (Guideline 3).
¡¡ Treatment of risk should consider changes in benefit design, changes in investment strategy,
preventive measures (e.g. reduction in workforce disability cases, partial unemployment
schemes), and improving administrative efficiency as well as increasing involvement of all
stakeholders.
¡¡ It is important to note that what would appear to be a reduction in expenditure risk through
reducing benefits creates or increases other risks related to inadequate benefits (see Scheme
objectives risk below).
¡¡ Reference should also be made to Part B and Part G of these Guidelines which cover issues
relating to benefit design and financing, and calculation of actuarial factors and benefit
entitlements. For example, information in Guideline 19 relating to automatic adjustment
mechanisms, and Guidelines 15 to 17 on returns credited to accounts, can be considered as
measures that can be or are taken to treat risk.

Financing risk
¡¡ Financing risk relates to the possibility of having insufficient financial resources to meet
obligations. This may result from lower employer and employee contribution income than
expected, reduced government financial transfers or lower income from assets than expected.
This risk is extremely important since it could lead to financial and intergenerational
unsustainability of the scheme and major schemes changes. These changes could include
changes in benefits and contribution levels as well as financing approaches.
¡¡ Guidelines 40 to 43 and 46 provide additional information regarding the treatment of this risk.
Similarly Part B may also provide information on measures to take to mitigate and treat such risk.
¡¡ Actuaries should assist in identifying, measuring and treating this risk through the analyses
undertaken as part of the actuarial valuations, actuarial studies and asset liability management,
as well as through provision of expert advice. Guidelines in Part A and Part C set out more
information on the financing risks.

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Investment risk
¡¡ This risk relates to all aspects of the investment process, including specific risks relating to
assets held, income and capital appreciation being less than expected, investment matching
risks, third-party risk, volatility risk and default risk. Guidelines 20 to 23 as well as the ISSA
Guidelines on Investment of Social Security Funds provide additional information on this risk.

Interest rate risk

¡¡ Interest rate risk will particularly impact on actuarial deliberations in Part A (values placed on assets
and liabilities) and Part B (calculation of factors and benefit entitlements) of these Guidelines.

Currency risk
¡¡ This risk relates to a potential mismatch between the currency in which the liabilities of the
social security system (typically the currency of the home country) are denominated and the
currency in which some of the assets of the reserve fund are held. Guidelines 21 and 22
provide additional information on this risk and its measurement and treatment.

Third-party provider risk

¡¡ This risk concerns external providers (e.g. custodians, health administrations, auditors).
Guideline 48 covers a number of the issues to consider in the appointment of external actuaries.
The ISSA Guidelines on Investment of Social Security Funds also provide supporting advice on
issues relating to the appointment and monitoring of a range of external providers, including
investment managers and custodians.

Scheme objectives risk

¡¡ Scheme objectives risk is an important risk related to the social security system not meeting its
objective to appropriately respond to life-cycle risks. This risk can include inadequate coverage
of the population; providing benefits that are not adequate; or the provision of inappropriate
benefits (benefits and services provided which do not meet the needs of the individual, the
household or society as a whole leading to a sub-optimal use of resources and the system not
meeting its objectives). This may arise where the incentives created are inappropriate (e.g. not
facilitating return to work of the individual) or do not support wider aims of systems (e.g. labour
force participation rates at older ages). In such situations, the risk related to the person covered
is transferred out of the social security system to either the individual or another party through
formal or informal supporting mechanisms. It is therefore important that the implications of
other risk decisions taken on scheme objectives risk are considered. More details of issues
relating to coverage and benefit adequacy are set out in Guidelines 44 and 45.
¡¡ The risk of not meeting the system objectives also arises from operational reasons (see Guideline 34).

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Guideline 34. Actuarial input into the management of

operational risks faced by the social security institution
Actuaries are solicited in the assessment of some or all of the operational risks faced by social
security institutions due to their knowledge of various elements of the management of a system.
The internal actuarial department also conducts its own risk assessment which will feed into the
overall risk assessment of the organization.

Social security institutions are faced with a range of operational risks related to the management,
administration, communication and coordination of benefits and services. Although these activities are
not directly related to the financing and design of benefits they may be the source of an important
element of risk. These risks are likely to have both direct quantitative and indirect qualitative implications
which may be difficult to assess. A number of the risks relate to governance aspects and this guideline
should be read in conjunction with the ISSA Guidelines on Good Governance.

Principles
¡¡ The role of the actuary and the risk management function should be to analyse the multiple
operational risks faced by social security institutions in the context of the risk management
process or framework.

Mechanism
Some of the risks that should be considered under the framework of the operational risk management process are:

¡¡ Human resources risk. This is related to the risk of losing competent staff, failure to attract
appropriate staff, being understaffed for the volume of activity, inadequate training, no
succession plan and workplace-related risk (e.g. stress). Part H of these Guidelines provides
supporting information on the management of these risks within the actuarial department.
¡¡ Governance risk. This relates to the risks arising from poor governance within the institution
and may lead to inefficiency in carrying out processes, reputational issues, lack of monitoring
of external providers, conflicts of interest, etc. Governance covers a range of different processes
and procedures, including reporting (Part D of these Guidelines), peer review processes (Part A),
skills and experience of personnel (Part H), meeting professional standards and compliance
issues (Part F), and carrying out calculations correctly (Part B). The ISSA Guidelines on Good
Governance provide an in-depth generic review of different processes and should be referred
to. The ISSA Guidelines on Investment of Social Security Funds provide additional information
on investment governance.
¡¡ Regulatory risk. This refers to not meeting the legislative requirements relating to the system
and may include investing in assets which are proscribed, not meeting minimum service
delivery targets or providing necessary information to beneficiaries, and failure to comply
with legislated reporting requirements. A number of these risks relate to scheme-related risks
but also are part of broader governance risk assessment. Part F provides detailed information
on regulatory risks as well as compliance with professional standards, and Part D describes
requirements regarding proper communication, reporting and disclosure.

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¡¡ Reputational risk. This risk includes events that lead to a negative impact on the reputation of
the institution and may include failure to pay benefits, a delay in paying benefits, poor service
quality, errors in benefits calculations, potential conflicts of interest, etc. Reputational risk
may have an important financial impact on the organization. Independent expert review and
operational controls, described in Guidelines 10 and 11, could be indicators as well as sources
of mitigation of this risk with respect to actuarial work. Guidelines 13, 51 and 25 to 28 also
provide supporting information related to the management of this risk. It should be noted that
one source of reputational risk is the provision of inadequate or inappropriate benefits and
services (referred to in Guideline 33).
¡¡ Operational risk. This includes risk relating to the day-to-day operation of the social security
system, for example ICT-related risk (such as inadequate testing of new systems and software),
contribution collection, record keeping and business continuity. Operational risk can be linked
to catastrophe risk since a flood, hurricane or tsunami can cause the loss of buildings or
facilities (hospitals, clinics. etc.). This risk is directly related to the scheme objectives and
financing risks set out in Guideline 33 and can include:
• poor communication and information provision (leading to the possibility of claims for
compensation and adverse judgements by ombudsmen);
• problems with contribution collection (jeopardizing financing of the scheme and reducing
effective coverage rates);
• lack of a disaster recovery plan; and
• inadequate record keeping and complex claims procedures (reducing effective coverage rates).
The ISSA Guidelines on Information and Communication Technology and ISSA Guidelines on Contribution
Collection and Compliance assist social security institutions in mitigation of this risk. In respect of
actuarial involvement, reference should in particular be made to Guidelines 2, 27, 28 and 50, as well as
Part B of these Guidelines.

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F. Regulatory Issues, Standards and Professional

Guidance
The actuary should comply with national regulatory requirements, national and international actuarial
standards, and national and, where applicable, international relevant professional guidance. Social
security institutions should ensure that there is support for the actuary in this respect. Other professionals
involved in actuarial work should also ensure compliance with relevant professional standards and
guidance. Actuaries should use relevant methodology and assumptions to ensure that the social security
institution complies with the relevant national and/or international accounting standards. In the case of
conflicting regulatory requirements, national standards and/or international standards, the social security
institution with the assistance of the actuary should develop a clear policy on the relative importance
and application of the different sources of guidance, standards and/or regulations. Such policy may vary
depending on the nature and purpose of actuarial work to be performed.

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Guideline 35. Compliance with regulatory requirements

The actuary and social security institution comply with national regulatory requirements
established by the state and/or supervisory authorities. These regulations have an impact on a
number of different areas of the social security institution such as management, financing and
delivery of benefits. The social security institution with the assistance of the actuary assesses if
the national laws and regulations of a country comply with ratified ILO Conventions and informs
the national government of any divergence from the ILO Conventions.

Principles
¡¡ The regulatory requirements include those at the national as well as international level.
¡¡ The actuary should be aware of national as well as international regulatory requirements
affecting his or her area of work.
¡¡ The social security institution and the actuary should pay due attention to amendments and
changes in national as well as international regulatory requirements and set up processes to
monitor these changes.
¡¡ The actuary should assess, to the extent possible given his or her professional responsibilities,
whether the social security institution complies with the relevant regulatory requirements.
¡¡ International labour standards are legal instruments adopted by the International Labour
Conference composed of tripartite delegations including governments, employers and workers.
These standards set out basic principles and rights at work and regulate other areas of the
world of work. Countries are legally bound by ILO Conventions once they have been ratified.
Recommendations serve as non-binding guidelines. In many cases, a Convention lays down
basic principles to be implemented by ILO member countries once ratified, while related
Recommendations supplement the Convention by providing more detailed guidelines on
how it could be applied. Recommendations can also be autonomous, i.e. not linked to any
Convention, such as the Recommendation concerning National Floors of Social Protection,
2012 (No. 202).

Mechanism
¡¡ Regulations may include those describing methodology and assumptions to use in actuarial
valuations and benefit calculations, reporting regulations, investment regulations, regulations
governing risk, etc.
¡¡ The social security institution should ensure that the actuary is regularly updated on changes
in national as well as international regulatory requirements related to the schemes to which he
or she provides input.
¡¡ The actuary, to the extent possible given his or her professional responsibilities and experience,
should provide recommendations on improvements to laws and regulations. This may be
particularly relevant where regulations and laws are contrary to the stated aims of the social
security institution (e.g. regarding adequacy of benefits, sustainability of the system, etc.). In
this regard, the actuary should have protection from legal liability.

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¡¡ Ceteris paribus, the actuary should use assumptions in actuarial valuations in accordance
with regulatory requirements. In case there is a conflict between regulatory requirements and
actuarial standards, accounting or other professional standards and/or guidelines, the actuary
should disclose the nature of the conflict and assess and indicate the resulting financial impacts
and other implications (e.g. risk, administrative).
¡¡ The actuary should assist the social security institution in the assessment of its compliance
with ILO Conventions ratified by the country and, as necessary, make recommendations on
what actions the country and/or the social security institution could take in order to align the
national legislation with the ratified Conventions.

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Guideline 36. Compliance with actuarial standards

The actuary follows the relevant actuarial standards applicable in the country in which he or she
works or those set by the actuarial association(s) of which he or she is a member. If the actuary
is a member of an actuarial association which has not set relevant standards, the social security
institution ensures that the actuary follows the International Standards of Actuarial Practice
(ISAP) recommended by the International Actuarial Association (IAA) as model standards.

The purpose of actuarial standards is that intended users of actuarial work can have confidence that actuarial
services are carried out professionally with due care, and produce comprehensive and understandable
results relevant to users’ needs. The IAA publishes the International Standards of Actuarial Practice (ISAP)
to provide model standards for its members associations to adopt or adapt, or to use as a guide for
preparing consistent standards. ISAP also provide guidance to actuaries when actuarial associations have
not produced their own standards.

Other standards and requirements in fields related to actuarial work such as financial and statistical
reporting, accounting and legal standards should also be taken into account by actuaries, as described
in Guidelines 37 and 39.

Principles
¡¡ An actuary should ensure that he or she is familiar with relevant actuarial association and
international actuarial standards affecting his or her work.
¡¡ The social security institution should ensure that actuaries perform their work in compliance
with applicable actuarial association standards and, where no relevant standards have been set
by their association, have regard to international actuarial standards, in particular ISAP 1 and
ISAP 2 in the context of social security programmes.
¡¡ Compliance with actuarial standards enhances public and other stakeholders’ trust in the
credibility and competence of actuarial work, reinforcing the fact that the profession serves
the public in an effective and responsible way.

Mechanism
¡¡ An actuary should take into account in his or her work any applicable standards of practice of
his or her own actuarial association, and/or standards set by the actuarial association in the
country in which the work is to be carried out, in order to ensure the quality and relevance of
the actuarial work he or she performs.
¡¡ If there are no relevant actuarial standards set by his or her association and/or by the actuarial
association in the country in which the work is to be carried out, an actuary should consider
following any relevant international standards. The actuary should seek advice from his or her
actuarial association and from the IAA if in doubt regarding the appropriate standard to follow.
¡¡ If an actuary finds that, in his or her opinion, another actuary does not fully comply with the
applicable actuarial standards in their work on social security, he or she shall discuss with
that actuary to clarify the areas of divergence and advise changes to be made in order to
fully comply with the actuarial standards. In case the divergences are not corrected despite
his or her advice, the actuary should report the issue to the social security institution. In such

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a situation, the actuary should also refer to any reporting, whistle-blowing or disciplinary
procedures set up by relevant actuarial associations.
¡¡ A social security professional who does not belong to an actuarial association and is involved
in providing actuarial services to social security institutions should follow applicable actuarial
standards, as well the code of conduct established by any national association or, in the absence
of such an association, the minimum code of conduct required by the IAA of its full member
associations.
¡¡ The social security institution should establish procedures to ensure that relevant actuarial standards
as well as codes of conduct are followed with respect to the actuarial work for social security.
¡¡ The report on the actuarial valuation should specify the compliance with relevant actuarial standards.

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Guideline 37. Compliance with accounting standards

The actuary assists the social security scheme in complying with the relevant accounting standards.
The actuary uses the relevant methodology and assumptions when carrying out calculations to be
used for accounting purposes.

Principles
¡¡ Social security institutions complying with national and/or international accounting standards
should seek the input of the actuary to provide relevant input into the disclosures.
¡¡ The actuary should be aware of the relevant accounting principles, national statutory
requirements and applicable guidance to be taken into account in performing his or her work.
¡¡ Accounting standards refer to technical documents and may change over time. The actuary
should ensure that he or she understands the actuarial implications of the relevant standard
and discloses them as appropriate.
¡¡ National actuarial standards usually provide guidance to actuaries and other professionals on
compliance with accounting standards.
¡¡ Unless otherwise prescribed by applicable accounting standards, the methodology used in the
actuarial valuation for accounting purposes should be consistent with the financing approach
adopted for the social security scheme.
¡¡ When the methodology prescribed by accounting standards is not consistent with the financing
approach of the social security scheme, the social security institution should encourage the
relevant national authorities to disclose calculations consistent with the financing approach of
the social security scheme, together with explanations on the different purposes of different
sets of results and a discussion on long-term sustainability.
¡¡ An actuary is responsible for applying and respecting appropriate standards of practice in
his or her work.

Mechanism
¡¡ Unless otherwise prescribed by the applicable accounting standard, for schemes financed using
PAYG or a partial funding approach, the calculations of liabilities and assets should take into
account future contributions as well as future benefits of current and future contributors. When
prescribed accounting methods require an actuarial methodology that does not reflect the
financing approach of the scheme, a separate disclosure of the results using the methodology
consistent with the scheme’s financing approach is recommended in addition to the results
based on the prescribed method under accounting standards.
¡¡ An actuary should set out the details of the methodology and assumptions in the actuarial
valuation report for accounting purposes and provide additional results where appropriate to
ensure full knowledge is provided for policy-makers to obtain a fair and complete picture of
the financial status of the scheme.
¡¡ It is recommended that the actuary presents sensitivity analysis results that illustrate how the
required disclosed information is impacted by the use of alternative assumptions. Guideline 8
provides more details on illustrating uncertainty of results.

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¡¡ The actuary should liaise appropriately with the scheme accountants and auditors in respect of
the purposes and methodologies of accrual accounting, financial accounting, deficit calculations
and other relevant accounting issues. These methods must be defined and explained in the
actuarial valuation report for accounting purposes. The financial statements and other relevant
figures should be consistent with the corresponding accounting standards.
¡¡ The report on the actuarial valuation for accounting purposes should specify compliance with
relevant actuarial and accounting standards.
¡¡ The actuary should coordinate as appropriate with other stakeholders involved in the process
with a view to ensure that the communication of results takes into account the financing
approach of the scheme.

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Guideline 38. Compliance with requirements of national

and international statistical reporting
The actuary, on behalf of the social security scheme, assists national authorities in complying with
the national and international statistical reporting standards. When carrying out calculations
required for the purpose of compiling national accounts, government financial statistics and/or
any other national and international statistical reports, the actuary uses relevant methodology
and assumptions.

Principles
¡¡ The social security institution may be asked by national authorities, including the national
statistical office, ministry of finance, ministry of planning and other relevant ministries, to
provide information on social securty schemes that comply with the national and international
statistical reporting standards, such as the United Nations System of National Accounts (SNA)
and government finance statistics. In such situations, the input of the actuary should be
sought for preparing the calculations and providing disclosures in respect of the social security
scheme(s).
¡¡ The actuary should be aware of the reporting principles, requirements and methodologies of
national accounts and government financial statistics, as well as other national and international
statistical reporting standards in performing his or her work.
¡¡ Unless otherwise prescribed by statistical reporting standards, the methodology and
assumptions for preparing inputs for national accounts and government statistical reporting
must be consistent with those adopted for the actuarial valuation of the social security scheme
and with the financing approach adopted for the social security scheme.
¡¡ When the methodology for preparing inputs for national accounts and government statistical
reporting is not consistent with the financing approach adopted for the social security scheme,
the social security institution should encourage relevant national authorities to disclose, in a
supplementary note, alternative calculations consistent with the financing approach for the
social security scheme, together with explanations on the different purposes of different sets of
results and a discussion on long-term sustainability.
¡¡ An actuary is responsible for applying and respecting appropriate actuarial standards of
practice in his or her work.

Mechanism
¡¡ Unless otherwise prescribed by the requirements of national and international statistical
reporting, for schemes financed using PAYG or a partial funding approach, the calculations of
liabilities and assets should take into account future contributions as well as future benefits of
current and future contributors. When national and international statistical reporting standards
require an actuarial methodology that does not reflect the financing approach of the scheme, a
separate disclosure of the results using the methodology consistent with the scheme’s financing
approach is recommended in addition to the results based on the prescribed method under the
applicable requirements of national and international statistical reporting.

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¡¡ An actuary should set out the details of the methodology and assumptions in the actuarial
valuation report for national and international statistical reporting purposes and provide
additional results where appropriate to ensure full information is provided to policy makers
enabling them to obtain a fair and complete picture of the financial sustainability of the
scheme.
¡¡ It is recommended that the actuary presents sensitivity analysis results that illustrate how the
required disclosed information is impacted by the use of alternative assumptions. Guideline 8
provides more details on illustrating uncertainty of results.
¡¡ The actuary should liaise with relevant national authorities as well as other stakeholders in
respect of the purposes, methodologies and disclosures of assets and liabilities in government
statistical reports. These methods must be defined and explained in the actuarial valuation
report for national and international statistical reporting purposes.
¡¡ The report on the actuarial valuation for national and international statistical reporting
purposes should specify compliance with relevant actuarial and statistical standards.
¡¡ In communicating the results, the actuary should explain the differences between the
requirements of national and international statistical reporting and the information presented
in the actuarial valuation for assessing financial sustainability of the social security scheme.

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Guideline 39. Other professional standards and guidance

The actuary complies with professional standards of any professional organization of which he
or she is a member. The actuary complies with internal standards and guidelines of the social
security institution, and/or institution to which he or she provides services. The actuary also
follows any other guidelines relevant to the work which he or she is performing.

There exist several professional standards and guidance related to general professional behaviour,
training, discipline issues and actuarial practice. Professional standards other than actuarial and
accounting standards (e.g. professional standards for chartered financial analysts or risk specialists) have
to be taken into account by actuaries because they can directly and indirectly affect their work.

At the international level, ISSA Guidelines and handbooks, the joint ISSA and ILO Quantitative Methods
in Social Protection Series and ILO policy papers and internal guidelines provide international guidance
on actuarial issues.

This guideline should be read together with Guidelines 49 and 51.

Principles
¡¡ Professional standards should aim to strengthen public trust in professional work.
¡¡ Professional standards should offer evidence of appropriate professional performance,
constituting a basis for resolving any civil or professional conflict.
¡¡ Standards of practice should further assure regulatory authorities that they can depend on the
actuarial profession to act effectively in the public interest.
¡¡ Professional standards can and should serve as standards and recommendations regarding
continuing training for professional development.
¡¡ Professional standards should establish the role of actuaries with respect to their work for
social security institutions on policy decisions that could affect the well-being of the population
as well as the financial sustainability of social security schemes.
¡¡ Standards of practice coupled with provisions for disciplining members should show that the
profession effectively governs itself and takes an active interest in protecting the public.
¡¡ Professional standards should provide guidance and recommendations on how to resolve
possible conflicts where there are different standards, for example where accounting and
actuarial standards refer to different methodologies and/or approaches.
¡¡ International guidelines and model standards, although they are not compulsorily followed
until adopted nationally, should aim to provide guidance to actuaries.

Mechanism
¡¡ Actuaries should comply with the continuing professional development requirements
established by the international and/or national actuarial regulations in order to maintain and
improve the quality of their work.
¡¡ The actuary should be aware of his or her role in respect of any work for social security
institutions on policy decisions.

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¡¡ Social security institutions should be aware of the disciplinary measures which may be triggered
when professional standards or compliance with national legislation are not respected. The
actuary should immediately inform the supervisory authority, where applicable, when he
or she observes irregularities in respect of professional standards and/or legislation in the
management of a social security scheme.
¡¡ Actuaries should rely on professional standards and other guidance to resolve possible conflicts
between different standards (e.g. between accounting and actuarial standards) in their
methodologies and/or approaches.

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G. Policy and Strategy Issues

Actuaries play a key role in the design, implementation and operation of social security schemes. Their
expertise is an important contribution to the decision-making process in this respect. Actuaries should
be aware that their involvement will include areas with often conflicting objectives, and they will need to
use their judgement in the formulation of recommendations. The areas of input are likely to include the
costing of new schemes, funding, financing and sustainability considerations, as well as considerations
of adequacy and coverage.

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Guideline 40. Designing a new social security scheme

While effectively involved with governmental bodies in the design and implementation of a new
social security scheme, the social security institution advises all parties involved with respect to
design features of the new scheme and its actuarial and policy implications. The social security
institution seeks the input of actuaries in this process.

In designing a new social security scheme, the involvement of all stakeholders, namely, representatives
from the government, employers and workers, is essential. Members of society should be able to
participate in the processes that will have a direct impact on their lives. The benefit design should be
developed in line with the needs and rights of those intended to receive the benefits. Opportunities for
stakeholders to be involved in the design process will contribute to enhancing their trust and support for
the scheme through a sense of ownership, as well as increasing the likelihood that benefits are closely
aligned with society’s needs.

The social security institution overseeing the design of a new social security scheme plays a critical role
in this process by providing policy and actuarial expertise to all stakeholders. Actuaries are essential in
evaluating the impacts of proposed designs of a new social security scheme.

Principles
¡¡ While participating in the design of a new social security scheme, the social security institution
should advise stakeholders on adequacy, affordability and different financing approaches for
the options under consideration.
¡¡ In respect of a new social security scheme, the social security institution should assess its
adequacy and affordability by considering it as part of a country’s overall social security
system. Since private and public schemes coexist in many countries, such analysis may need to
include private schemes.
¡¡ The social security institution should work with stakeholders to define what “adequacy” and
“affordability” mean in the context of a particular country. In doing so, it should bring to the
attention of the stakeholders international standards with respect to adequacy.
¡¡ The design of a new social security scheme, especially pension and health-care schemes, must
take into account the demographic characteristics of the covered population. In particular,
the impact of ageing on the scheme through decreasing fertility and mortality rates and the
consequent transition of active contributors into pensioners should be considered.
¡¡ Other important aspects which should be taken into account in designing a new scheme include the
impacts on savings and the incentive structure, on labour markets, on government finances and fiscal
sustainability, and fairness between generations and different categories within each generation.
¡¡ An appropriate financing and funding policy of a new scheme should be established by taking
into account the current economic and demographic environment as well as likely future trends.
¡¡ The social security institution should include actuaries in the discussions with stakeholders.

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Mechanism
¡¡ The contribution rate of a new scheme should be set by paying due attention to the roles of
existing schemes. The resulting overall benefits and total contribution rate (if all schemes are
taken into account) should strive to achieve a balance between overall benefit adequacy, the
affordability of total contributions and the sustainability of the resulting system.
¡¡ In principle, the social security institution should set the contribution rate in such a way as
to ensure that the desired benefit level will be attained after a standard career. It should also
take into account the variation in career patterns of the covered population and the benefit
objectives of the system for those who do not enjoy a full working career.
¡¡ The social security institution should refer to the ILO Conventions and Recommendations in the
design of a new social security system.
¡¡ The actuary should develop indicators that illustrate the evolving demographic environment of
a new social security scheme. For example, the dependency ratio (the ratio of the number of
beneficiaries to the number of contributors), and changes in it, gives a good indication of the
ageing process.
¡¡ The actuary should assess the cost of a new social security scheme under different financing
approaches, for example, PAYG , partial funding and full funding. Recommendations as to
the most appropriate financing approach should take into account, but are not limited to, the
following factors:
• The current and expected future demographic characteristics of the covered population;
• The current and expected future economic environment of a country;
• The degree of development of national financial markets and access to international
financial markets;
• The skills and expertise available internally and externally to manage assets;
• Any goals set by stakeholders for the use of a new system income, e.g. socially responsible
investments;
• The financing approaches used by other parts of the social security system as well as by private
schemes, if applicable. Such analysis should be undertaken in order to minimize impacts of
future negative developments on the overall affordability and adequacy of the system.
¡¡ Recommendations on the structure and design of a provident fund scheme should take into
account the setting of appropriate minimum rates of return and the possibility of withdrawing
part of the benefit before normal retirement date (including the modalities and potential
impacts of such withdrawals), as well as financing and adequacy considerations.

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Guideline 41. Valuation and costing of a new social security system

At the inception of a scheme the social security institution carries out an actuarial valuation
in order to address the level of protection that can be provided with a given level of financial
resources and what financial resources are necessary to provide a given level of protection. The
social security institution considers the factors affecting the analysis that are identified through
the actuarial assessment of a new social security system.

Key design parameters of the scheme, such as the minimum and maximum earnings subject to contribution,
the type and level of benefits provided including the benefit formulae, eligibility requirements, retirement
ages, the indexation of benefits and the schedule of contribution rates, determine the average benefit
level as well as respective benefit levels for different income groups and generations and, at the same
time, the cost of the scheme.

The difficulty of evaluating the costs of a new scheme relates to the high level of uncertainty associated
with the development of assumptions that cannot be based on the scheme’s specific experience and
reliable data. At the same time, the success of the new scheme and its good governance rely on decisions
having a solid factual basis and on the conclusions and recommendations of actuarial valuations. This
guideline should be read in conjunction with the guidelines in Part A.

Principles
¡¡ The social security institution should put in place mechanisms for data collection and analysis
as an important part of the implementation of a new social security system. Reference should
be made to the ISSA Guidelines on Information and Communication Technology.
¡¡ The social security institution should communicate to stakeholders that there could be long-term
substantial cost increases due to the ageing of the scheme. This process may result in future
changes to contribution rates and/or benefits.
¡¡ The provision of quantitative information to stakeholders is essential for making informed decisions.
¡¡ Various stakeholders, namely tripartite partners comprised of government, workers and
employers, may express their views on the benefit design and the financing structure and
resources, especially the contribution rates, of the new scheme. The social security institution
should ensure that these views are actuarially assessed and their financial implications
communicated to stakeholders.
¡¡ The valuation of a new social security scheme should be based on the best-estimate assumptions
of the actuary. In the case where assumptions are prescribed by legislation or by other
authorities, the set of results based on the actuary’s best-estimate assumptions should be
presented to stakeholders in addition to the results based on prescribed assumptions.
¡¡ The initial valuation of a new scheme is crucial for ensuring future adequacy of benefits and
sustainability of the scheme. Hence, the social security institution should ensure that an actuary
performing the initial valuation possesses the required qualifications as described in Guideline
49.
¡¡ The social security institution should recognize that there is a high degree of uncertainty in the
actuarial valuation of a new scheme and should communicate this uncertainty to stakeholders.

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Mechanism
¡¡ Data collection and analysis procedures should follow Guideline 2.
¡¡ The assumptions of the actuarial valuation of a new scheme could be set by relying on past
general economic and demographic statistics and/or using experiences of social security
schemes in other countries with similar characteristics. The judgement of the actuary is essential
in respect of the relevance of data and assumptions to be used for the valuation.
¡¡ In the valuation the actuary should demonstrate that demographic changes such as ageing of
the scheme could result in long-term substantial financial and/or design implications.
¡¡ The actuarial valuation of a new social security scheme should provide a projection of the
scheme’s expenditure based on different scheme parameter options and financing methods
proposed by stakeholders, and provide recommendations on the schedule of contribution rate
changes under each option.
¡¡ The social security institution should provide necessary quantitative information to stakeholders
to enable them to make informed decisions, paying due attention to the right balance between
benefit adequacy and affordability.
¡¡ As in the actuarial valuation of an existing social security scheme, relevant indicators should
be explained and provided to decision-makers to facilitate decision-making. These indicators
may include the following:
• Legal and effective coverage rate;
• Demographic dependency ratio;
• Financial ratio (replacement rate);
• PAYG cost rate;
• General average premium;
• Reserve ratio;
• Year when reserve fund is exhausted;
• Current and projected actuarial balance sheet and funding ratio on a basis that is
consistent with the programme’s financing (e.g. on an open group basis for PAYG and
partially funded programmes);
• Income, expenditure and reserves as a percentage of GDP;
• Utilization rate for health schemes;
• Average claim per capita for health schemes.
¡¡ The horizon for the actuarial projection of a new scheme should be consistent with the
scheme’s design and objectives. For example, for a pension scheme, this horizon should be
75 years or more so that most of the current contributors will finish receiving benefits within
the projection period. This issue is closely related to determining the financing mechanisms
or, alternatively, the methodology for setting the level of reserves to meet the scheme’s future
benefit obligations. In making decisions, the actuary should consider Guideline 4.

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¡¡ The actuary should use best-estimate assumptions in order to assess the long-term financial
implications of different design options, taking into account views of stakeholders. In determining
assumptions, the actuary and the social security institution should take into account Guideline 3.
¡¡ Due to the high degree of uncertainty of the actuarial valuation of a new scheme, it is essential that
the actuary should carry out extensive sensitivity analysis of the scheme based on a wide range of
different assumptions. The actuary and the social security institution should refer to Guideline 8.
¡¡ The social security institution should examine the financial viability of the scheme under various
economic and demographic scenarios and provide information to the stakeholders of the risk
that the scheme may face in a different socio-economic context in the future. In this process,
the actuary and social security institution should refer to Guideline 33.

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Guideline 42. Funding and financing considerations

In respect of the financing of a social security scheme, the social security institution establishes
a formal written funding policy which takes into account factors relevant to the scheme as well
as the socio-economic context of the country. An actuary takes into account the funding policy
while preparing any actuarial valuation of the social security scheme.

The purpose of a funding policy is to establish a framework for funding a social security scheme by
taking into account factors relevant to the scheme. These factors include: benefit security and adequacy,
stability and/or affordability of contributions, the evolution of demographic characteristics of the scheme’s
members, the financial situation of the scheme, the legal provisions of the scheme, and any substantive
commitments such as benefit indexation.

The funding policy provides guidance to the actuary in the selection of valuation methodologies and
assumptions in accordance with actuarial standards of practice and respecting the scheme’s risk tolerance.
The consideration of the funding policy by the actuary is essential to ensure that the funding objectives
are met with respect to securing benefit levels and payments in line with the rules, and stability and
sustainability of the contribution level.

Principles
¡¡ A funding policy should be a formal written document and be publicly available.
¡¡ The funding policy should define the scheme’s funding objectives, describe key risks faced by
the scheme and identify funding volatility factors.
¡¡ The social security institution should seek an actuary’s input in any funding policy development
and improvement.
¡¡ The desired funding level should take into account the demographic and economic environment
of the country.
¡¡ It is necessary to consider affordability of contributions and benefit adequacy under the socio-
economic status of the specific country.
¡¡ The funding policy should be established by striking the right balance between benefit
adequacy, contribution affordability and sustainability over a long-term horizon.

Mechanism
¡¡ The social security institution must inform the actuary conducting the actuarial valuation of the
scheme about its funding policy.
¡¡ In performing an actuarial valuation, the actuary should follow the formal funding policy. It is
recommended that the actuary should clearly state in the report the funding policy that he or
she has adopted in the actuarial assessment.
¡¡ In the absence of a funding policy for the scheme or in the case when there is only an informal
funding policy, the actuary should clearly indicate in his or her report what funding policy he
or she has assumed and his or her reasoning and judgement of why he or she has assumed
such a policy.

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¡¡ The desired level of pre-funding should be chosen with attention to the following considerations:
• A higher funding level is generally more suitable in situations where the expected future
real rate of return on investments is higher than the expected real growth of wages,
expressed as the sum of the employment growth and the real average individual salary
growth. However, higher funding levels are only appropriate in situations where long-term
and stable investment opportunities and investment management expertise exist;
• A high level of pre-funding is not suitable in countries with unstable macroeconomic
conditions and/or limited investment opportunities. It is also not recommended to have
a high funding level where there exist significant risks associated with high inflation,
limited investment opportunities and insufficient investment management expertise, lack
of investment governance resources and/or possible abuses of scheme funds;
• A lower funding level is more suitable in countries where the expected future real growth
of wages is higher than the expected future real rate of return on investments.
¡¡ The level of pre-funding should be monitored and adjusted as the economic and demographic
environment of countries evolves.
¡¡ The desired level of pre-funding is likely to vary according to the type of the social security
scheme. For example, for a scheme providing post-retirement health benefits, the level of pre-
funding depends on the contribution structure after retirement.
¡¡ Social security schemes often establish a ceiling of administrative expenses as a percentage
of income or a percentage of investment income. In such cases, the level of funding
automatically leads to an increased ceiling on the administrative expenses which might be
viewed as unreasonable. The social security institution should be aware of this issue so that
supplementary resources could be used for more pressing needs such as benefit improvements
and/or enhancing financial sustainability of the scheme, and not on unjustified increases of
administration expenses.
¡¡ The actuary should be involved in the development of the funding policy. In particular,
the actuary should render assistance in assessing risks faced by the social security scheme
(Guideline 33), degree of pre-funding of the scheme (asset liability management, Guidelines
21 and 22), affordability of contributions (Guideline 43), and adequacy of benefits and
coverage (Guidelines 44 and 45).

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Guideline 43. Sustainability considerations

As a part of sound social security scheme governance, the social security institution continually
monitors the sustainability of a social security scheme.

The notion of sustainability may encompass not only financial but social and political sustainability.
Public trust and confidence in the design, implementation and operation of the scheme are a major
factor contributing to the sustainability of the scheme.

This guideline provides guidance about the sustainability considerations that should be into account to
ensure the good governance of a social security scheme. It should be read in conjunction with Guideline
1 of these Guidelines and Section B.4 of the ISSA Guidelines on Good Governance.

Principles
¡¡ Social security institutions should undertake periodic actuarial reviews of the schemes for which
they are responsible. The major purpose of actuarial reviews is to establish the contribution
rates in future years to meet the cost of the benefits provided under the scheme, to provide
financial projections of the impact of changes in benefits and contributions as needed, and to
assess risks to which schemes are exposed. Guideline 1 provides additional information.
¡¡ The social security institution should develop financial indicators to measure a sufficient level of
funding that ensures the sustainability of the scheme. These indicators as well as the rationale
for the choice should be documented.
¡¡ The social security institution may consider the introduction of automatic adjustment
mechanisms aimed at maintaining the sustainability of the programme. Automatic adjustment
of certain parameters (e.g. benefit indexation, benefit reduction, contribution rates) could be
established, depending on the demographic and financial status of the scheme and on the
basis of discussions and decisions of stakeholders.
¡¡ The social security institution with the assistance of the actuary should periodically assess
the level of intergenerational transfer present in the social security scheme. The extent of
intergenerational transfer depends on the demographic and economic context as well as
the financing approach adopted by the scheme. For example, under a pure PAYG system,
current contributions are fully used to pay for benefits of previous generations, which implies
intergenerational transfers. PAYG approaches with smoothed contribution rates over a certain
time period imply a certain amount of pre-funding of benefits, which reduce such transfers.
Intergenerational transfer may be intentional and (implicitly) accepted by the scheme’s
participants. For example, contributors to a social security pension scheme may generally accept
that the first generation of pensioners of the scheme will receive relatively larger benefits in
relation to their own contributions because the initial contributions were lower due to lower
general standard of living compared with future generations. However, an excessive level of
intergenerational transfer may lead to social and political unsustainability of the scheme. The
actuary should assess the level and nature of such transfers to contribute towards appropriate
decision-making.

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Mechanism
¡¡ The social security institution should follow the legislative requirements regarding the frequency
of the actuarial review.
¡¡ The law governing social security retirement schemes usually requires that actuarial reviews of a social
security system should be undertaken periodically, for example, at least every three or five years.
¡¡ In the absence of legislative requirements, the social security institution should establish and
follow an internal policy on the frequency of actuarial reviews. In addition, where data and
resources allow it and depending on the nature of scheme benefits and the financial size
of liabilities, valuations should be carried out more frequently if it is felt this adds value to
stakeholders and the management of the social security scheme.
¡¡ A social security institution which manages schemes for benefits other than pensions, including
health care, employment injury and unemployment insurance schemes, should carry out
actuarial reviews on an annual basis.
¡¡ Automatic adjustment mechanisms should provide a safety net to maintain the sustainability of
the social security system without excluding stakeholders from decisions (see also Guideline 19).
In this regard:
• Such mechanisms may depend on demographic ratios of the scheme, economic parameters
and/or combinations of these;
• The social security institution should perform a detailed analysis of the impacts of the
application of such mechanisms on affordability, adequacy and sustainability of the social
security scheme;
• The actuary should be involved in the design, assessment and application of automatic
adjustment mechanisms.
¡¡ Even if contributors to a social security scheme generally accept that the first generations
of pensioners of the scheme receive benefits that exceed the value of their contributions,
it is important for the social security institution and other stakeholders to set the level of
benefits and contributions in such a way as to maintain an acceptable relationship between
benefits and contributions for future generations. Intergenerational equity may influence the
choice of a financing strategy and the level of reserves. The actuary should develop appropriate
measures of intergenerational equity. For example, these measures may include the following
or a combination of them:
• Internal rate of return for different cohorts;
• Ratio of present value of benefits to present value of contributions over a contributor’s lifetime;
• Ratio of present value of total contributions to annual value of the pension.
¡¡ The measures used by the social security institution to assess the sustainability of the social
security scheme should be consistent with the programme objectives and financing approach.
For example, for PAYG and partially funded schemes, the social security institution should
assess sustainability by taking into account present and future contributions of workers and
employers, state subsidies, investment income, and benefits of present and future contributors
(i.e. an open group valuation).

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Guideline 44. Benefit adequacy

The social security institution regularly assesses the level of protection offered by the scheme
through the actuary's analysis of the replacement rate and other relevant adequacy measures.
When assessing benefit adequacy of a pension scheme, the social security institution considers
retirement income from other sources, such as any universal non-contributory pension, mandatory
or voluntary occupational or individual pension plans, and/or legislated end-of-service payments.

Inflation, salary increases and the regularity of the adjustment of the scheme's parameters (such as a
salary ceiling used for benefit calculations) affect adequacy of benefits. For instance, a salary ceiling used
to determine benefits that is not periodically adjusted at least in line with average wage increases will
gradually make benefits less significant for high or medium wage earners.

The ILO has several legal instruments, such as the Social Security (Minimum Standards) Convention,
1952 (No. 102) and Recommendation concerning National Floors of Social Protection, 2012 (No. 202),
which provide guidance for ensuring benefit adequacy as well as the scope and extent of coverage for
all nine branches of social security, namely medical care, sickness, unemployment, old age, employment
injury, family, maternity, invalidity and survivors' benefits.

Principles
¡¡ The social security institution should initiate and/or support initiatives that are aimed at
providing adequate benefits to the current and future covered populations.
¡¡ The social security institution should take into account the actuary’s analysis and observations
on the attainment of the earnings replacement objectives of the scheme.
¡¡ Retirement income from sources other than the social security pension scheme should be
considered when assessing the benefit adequacy of a social security pension scheme.
¡¡ The actuary should assess the evolution of replacement rates and/or other relevant indicators
(e.g. pension wealth) for different classes of earnings and different career histories, and
should signal any evolution of benefit adequacy likely to be contrary to the objectives of the
scheme. Such evolution may be due to an irregular or insufficient adjustment of the scheme’s
parameters (for example, benefit adjustments in line with inflation or salary increases) or from
external trends.
¡¡ In the case of a country which has not ratified ILO Convention No. 102, the social security
institution should work with stakeholders towards advancing the process of ratification.
Actuaries should provide the social security institution with any necessary information of an
actuarial nature that could help to advance the ratification process.
¡¡ ILO Convention No. 102 requires ratifying member States to implement at least three out
of the nine branches of social security, with at least one of those three branches covering a
long-term contingency or unemployment.
¡¡ The ILO Conventions are binding upon those member States which have ratified the Convention.

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Mechanism
¡¡ The actuary should calculate actual scheme replacement ratios under different scenarios, and
compare them with the theoretical replacement rate of the scheme's provisions.
¡¡ The actuary should analyse the average amount of benefits and the distribution of benefit
amounts in relation to relevant indicators such as average insurable earnings, the national
average wage, the minimum wage, the minimum subsistence level and the poverty line in
order to analyse and assess the adequacy of benefit provisions. The average amount of benefits
for different profiles of beneficiaries, for example by gender and by career profiles, should also
be analysed as far as possible.
¡¡ It is particularly important that the actuary assesses the risks associated with any lump-sum
payments (for example from defined contribution schemes), and the impact of the prevailing
and future socio-economic environment on benefit adequacy. This can be undertaken by
analysing the possible replacement level through the conversion of the lump-sum amount
into periodical payments based on different economic and demographic assumptions (such
as inflation, wage increases, rate of return on investments and life expectancy) at the time of
retirement. Guideline 18 provides more details of lump-sum conversions to income.
¡¡ The social security institution should use adequate adjustment mechanisms in order to
avoid gradual erosion of the real benefit value. For example, past earnings used for benefit
calculations could be adjusted in line with average wage increases in the intervening period
and benefits in payment in line with average wage increases or inflation.
¡¡ The social security institution should refer to ILO Convention, 1952 (No. 102) to ensure that the
rates of current periodical payments in respect of old age, employment injury (except in case of
incapacity for work), invalidity and death of the breadwinner comply with its requirements and
ensure that these rates are regularly reviewed. The social security institution should also refer
to ILO Recommendation No. 202.

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Guideline 45. Coverage

The current legal and effective coverage situation are analysed both in the light of current
legislation and scheme administration, as well as within the global context of employment trends
and population changes which may trigger changes in both legal and effective coverage.

This guideline discusses the considerations that should be taken into account when the actuary assesses
social security scheme coverage. The extent of social security scheme coverage not only has significant
implications for the scheme’s financing, but also has policy implications for the type and extent of
the social security benefits provided today and in the future. The extent of coverage is a key driver in
determining whether the population has access to social protection. The effective coverage rate is an
implicit indicator of the efficiency of the administration, notably in ensuring access for the population
and enforcing contribution collection. It also has significant financial implications for the scheme. This
guideline should be read in conjunction with Guideline 3.

Principles
¡¡ Member States which have ratified ILO Convention No. 102 must ensure that minimum
standards for coverage established for each of the nine branches as a minimum percentage of
the reference population are implemented in practice.
¡¡ Valuations of the financial impact of the extension of coverage should be based on the
assumptions made regarding the extension of the effective coverage of contributors.
¡¡ Legal and effective coverage measures should be differentiated. It is important that both
inactive and active affiliated members should be taken into account for projections.
¡¡ Measurements of effective coverage should reflect how legal provisions are implemented in
reality. Effective coverage is usually lower than legal coverage because of compliance and
enforcement challenges.
¡¡ The social security institution should analyse current legal and effective coverage in order to
make appropriate policy decisions that will affect the design of the scheme. This, in turn, may
affect the assumptions made regarding future effective coverage in different options analysed
in the actuarial valuation.
¡¡ Assumptions regarding future legal and effective coverage will also be based on the political
willingness to extend coverage to groups not yet legally covered and the planned measures to
reinforce the administrative capacities of institutions to achieve these objectives.
¡¡ The evolution of the covered population will depend on future employment and demographic
changes relevant to the scheme.
¡¡ The social security institution should recognize that the judgement of the actuary is essential
for projecting coverage rates for the reference population, as well as for population subgroups
(coverage rates by age or age-bands, gender or industry, etc.).
¡¡ Whenever stakeholders decide upon a reform aimed at extending coverage of the existing
scheme, the appropriate actuarial analysis should be performed to assess the impact on the social
security scheme and evaluate the adequacy of benefits for the extended reference population.

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Mechanism
In developing assumptions on the future evolution of coverage rates, the actuary should consider
the following:

¡¡ In the case of a scheme covering employed workers as contributors and/or beneficiaries, the
actuary should assume that the future evolution of the number of effective active contributors
and/or beneficiaries will depend on the trends in the employed population.
¡¡ The actuary should analyse legal and effective coverage rates classified by major subgroups
of the reference population. For example, in many countries labour force participation rates
of women are significantly lower than those of men. In this case, the actuary should assess
whether it is reasonable to assume that the labour force participation rates of women will
increase faster than those of men.
¡¡ In the case of a scheme covering employed workers as contributors and/or beneficiaries, age-
specific effective coverage rates (number of active insured persons at each age as a percentage
of the total employed population at the same age) are determined as of the valuation date.
The actuary, jointly with the social security institution, needs to determine whether these age-
specific effective coverage rates will remain constant for the whole projection period or will
gradually change in line with the trends (for example, in line with trends in the formalization of
the labour market where the scheme covers formal economy wage earners and/or trends in legal
enforcement). This will ensure consistency of the coverage assumptions with macroeconomic
and labour trends over the long term. The resulting coverage rates should be realistic and
justified.
¡¡ In projecting the effective coverage of any civil servant schemes, the actuary, jointly with the
social security institution, should make an assumption regarding the rate of growth of the
public sector.
¡¡ In the case of a reform to extend legal or effective coverage, the social security institution
should consider different scenarios in order to illustrate the income and cost progression with
expanded coverage and to provide PAYG rate projections as well as other relevant financial and
demographic indicators. The actuary should use judgement when assessing coverage extension.
He or she should consider the national socio-economic context and take into account the views
of stakeholders.
¡¡ In developing assumptions on future effective coverage rates, the actuary should consider
potential changes in programme administration and enforcement, e.g. if additional resources
at the institutional level are invested into improving workplace inspection, maintaining social
insurance records, and administration of benefits. The actuary must consult with management
and quantify expectations.
¡¡ As coverage has significant financial implications for the scheme, the social security institution
should subject the coverage variable to extensive sensitivity analysis using different demographic
and economic scenarios as well as different assumptions on the coverage rate reflecting future
socio-economic developments and administrative efficiency. The impacts of potential legal and
administrative changes should also be considered.

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¡¡ Estimates of the extent of legal coverage should use both information on the groups covered
by statutory schemes for a given social security area (branch) as specified by legislation, and
available statistical information quantifying the number of legally covered persons at the
national level.
¡¡ When measuring the extent of effective coverage, a distinction must be made between coverage
measured in terms of protected persons and in terms of actual beneficiaries:
• Protected persons are those who have or will have to the potential to be covered for
benefits but may not necessarily be receiving them, e.g. those who pay social insurance
contributions for a specified contingency such as old-age pensions and unemployment
benefits;
• Beneficiary coverage rate describes the proportion of actual beneficiaries of social
security benefits (e.g. old-age pensions, unemployment benefits) over those who should
be covered (e.g. all the population over the retirement age, all unemployed people).

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Guideline 46. Implications of changes and reforms in benefits

and financing
Actuarial involvement is required when both parametric and structural changes to the social
security scheme are considered.

Changes in social security schemes are often triggered by concerns regarding future financial sustainability
and current and future benefit adequacy. Reforms to programmes and the overall system may be
parametric, i.e. mainly concerned with changes in eligibility criteria, benefit levels and the financing
of the scheme. Structural reforms refer to more significant changes in the nature of benefits, including
the introduction of new social insurance schemes, adopting new benefit provisions (e.g. covering new
contingencies) or other changes to the nature of benefits (e.g. a move from defined benefit to defined
contribution provision).

Principles
¡¡ Scheme changes should be discussed with all stakeholders, including tripartite partners, and
decisions should be made through a dialogue process. Decisions regarding structural and/or
parametric reforms should be based on actuarial valuations and other actuarial calculations
which may be performed on an ad-hoc basis to consider the impacts of proposed changes.
¡¡ Actuarial valuations and calculations should be performed using appropriate methodologies and
a range of assumptions. They should produce results that can be used to measure the financial
impact of proposed changes on the sustainability of the scheme and the adequacy of benefits.
¡¡ Parametric changes to a social security scheme may concern benefit eligibility conditions, the
package and/or level of benefits, the inclusion of a new category of insured population, and/or
financing provisions (including changes in the contribution rate).
¡¡ In the case of multi-pillar systems, modifications to other components of retirement and health
benefits (such as introduction of or changes to mandatory occupational retirement schemes, private
health schemes) may also require a review of the benefit provisions of the social security scheme.
¡¡ The actuary should provide recommendations regarding modifications to the scheme provisions
based on the results of actuarial valuations and other calculations.
¡¡ The introduction of structural reforms may also have an impact on other branches of the social
security system. The actuary should perform extensive analysis to assist stakeholders in making
informed decisions.
¡¡ When structural or parametric changes are introduced to the social security scheme, it
is important for the social security institution as well as other stakeholders to address the
question of protection of accrued rights. An actuarial valuation should be conducted to assess
the degree of protection of accrued rights resulting from structural reforms.
¡¡ Changes in benefits and financing can affect several generations. In introducing changes to the
scheme, it is important to provide a sufficient transition period prior to the full implementation
of changes in order for people to have enough time to adjust their behaviour. Actuarial input
into the implications of different reform proposals on adequacy and financing costs will feed
into this analysis.

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Mechanism
¡¡ Material changes to the scheme should require a dedicated actuarial report and calculations.
This report should present decision-makers and all other stakeholders with the financial impacts
as well as the impact on benefit adequacy of the proposed changes.
¡¡ Modifications of other benefit components in a multi-pillar system often need an evaluation
by an actuary in order to assess the impact on overall benefit adequacy. The actuary should
present in the actuarial report long-term demographic and financial impacts of any proposed
modifications. These projections should be compared with those produced under current legal
provisions.
¡¡ Guideline 41 on the valuation of a new scheme should be referred to when structural reforms
are proposed or introduced (e.g. new contingency benefits, the extension of coverage to new
categories of workers, etc.).
¡¡ Material changes in the design of the scheme should be clearly communicated to beneficiaries.
More details on communication are provided in Part D, especially Guideline 27.

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H. Actuarial Expertise, Staffing and Training

within the Social Security Institution
The social security institution should ensure that the skills and experience requirements of internal and
external actuaries undertaking work for the organisation are well defined, adequate and monitored. The
institution should support the efforts of actuaries in obtaining relevant qualifications and undertake
training and continuing professional development activities as set out by national or international
professional bodies. The social security institution should consider a range of issues when assessing
whether an internal or external actuary is more appropriate to carry out actuarial work. There should also
be appropriate coordination and communication between the actuary/actuarial department and finance
and human resource departments to ensure objectives are met and that the resources to carry out the
tasks are available.

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Guideline 47. Independence of the actuary

The social security institution and supervising authorities take measures which seek to ensure
and maintain the independence of the actuary.

The quality, accuracy and reliability of the actuarial work carried out for, and on behalf of, a social
security institution will depend on safeguarding the independence of actuaries and their work. The
actuary may face internal pressures or constraints from within the institution. There may also be external
pressures (for example political) faced by the actuary and/or the social security institution. Such threats
to the independence of the work undertaken should be mitigated through appropriate internal policy
measures as well as legislative and regulatory support. The social security institution should also put in
place safeguards to assess whether the actuary is faced with any conflict of interest and measures that
should be taken in such cases.

Principles
¡¡ The social security institution should, where possible, input into the regulatory mechanisms
supporting the independence of the actuary and promote and support the resulting legislation
and regulation arising.
¡¡ Notwithstanding any existing legislation that applies, the social security institution should put
in place internal policies and procedures ensuring that:
• The actuary is not unduly influenced by external or internal considerations that may affect
the results and recommendations of his work;
• The actuary is able to undertake his or her activities without undue and unjustified internal
or external interference.
¡¡ When the independence of the actuary is compromised, the actuary should highlight the resulting
financial and operational implications and communicate these to relevant stakeholders. This
action should be supported by the social security institution.
¡¡ The question of the independence of the actuary should be part of the risk management
process of the institution.

Mechanism
¡¡ The actuary should have sufficient access to data, choice over the most appropriate methodology
and assumptions to use, and not be unduly influenced by external considerations or subject to
internal pressure that may impact calculations, results and recommendations.
¡¡ The social security institution should facilitate the independence of the actuary through the
setting up and monitoring of appropriate procedures. Procedures for internal peer review,
external expert review, and operational control within the context of an effective governance
framework should be set out clearly in written documents.
¡¡ The social security institution should set down and respect a written policy specifying actions
to take when independence is not respected. A designated senior staff member or independent
expert should regularly monitor whether such procedures are being correctly followed.

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¡¡ There should be regular reporting which examines whether the independence of the actuary
is maintained, the steps taken to guarantee this independence and measures available when
this does not occur. In addition, the external review of actuarial work should incorporate an
assessment of whether the actuary acted free of any unjustified internal or external constraint
(for example, in the setting of assumptions).
¡¡ Particular emphasis should be placed on actual, potential or perceived conflicts of interest faced
by the actuary. Methods to assess conflicts of interest as well as relevant training for relevant
members of staff involved in performing actuarial work should be provided. Appropriate peer
review processes should support this objective.
¡¡ Measures taken should be consistent with, and will draw on, existing general governance
practices and risk management processes which aim to minimize risks in such situations.
This may be particularly important in respect of the provision of professional advice and its
separation from decision-making.
¡¡ The actuary and social security institution should draw on national and international actuarial
standards and good practice recommendations to support the independence of the actuary.

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Guideline 48. The choice between the use of external or

internal actuarial expertise
The social security institution decides whether internal or external expertise is to be used to carry
out the actuarial work related to social security schemes. The social security institution seeks to
develop the internal actuarial expertise to perform actuarial work for a social security scheme.

The choice of whether to use external or internal actuarial expertise should be made in the context of
the particular social security institution and should take into account the environment in which the
institution operates. In making this decision, the social security institution should consider the needs
and characteristics of all social security schemes falling under the institution’s responsibilities. Given
the different potential areas of actuarial involvement, the choice regarding internal or external actuarial
input may depend on the type of work that needs to be undertaken.

Principles
¡¡ The social security institution should aim at creating an internal actuarial department that
would be responsible for part or all of the actuarial work to be undertaken. Guidelines 49 to
51 provide information on steps that should be taken to achieve this.
¡¡ Based on the institution’s priorities, the social security institution should assess advantages
and risks of using external and internal actuarial expertise in different areas of actuarial
involvement. The assessment process should be properly documented. The existing arrangement
with respect to the use of external or internal actuarial expertise should be re-examined on a
regular basis to assess whether it continues to address the evolving needs of the social security
institution. As the internal actuarial department develops, the social security institution should
consider transferring more tasks from external providers to internal actuaries.

Mechanism
¡¡ In making the decision of whether external or internal actuarial expertise should be used, the
social security institution should consider:
• The number and complexity of social security schemes managed by the institution;
• The nature and extent of actuarial work that needs to be performed, e.g. actuarial
valuations, actuarial calculations, providing actuarial input in risk analysis and the
investment process, providing actuarial advice on scheme design, etc.;
• The existence or possible emergence of actual or perceived conflicts of interest; and
• The likely evolution of the volume and nature of actuarial work in the future.
¡¡ The social security institution may decide to use internal actuarial expertise for some areas of
actuarial activities, and external resources in other areas.
¡¡ Factors to consider in the use of internal actuarial expertise include, but are not limited to:
• Availability of existing internal actuarial expertise, as well as skills, competencies and
experience of actuarial staff;

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• Feasibility of creating or enhancing internal actuarial expertise through attracting and

retaining qualified individuals and developing their competencies;
• Availability of technological resources needed to conduct actuarial work;
• Ability of the social security institution to ensure internal actuarial expertise maintenance
and knowledge transfer;
• Ability of the social security institution to ensure the independence of internal actuaries;
• Financial cost of carrying out actuarial work internally.
¡¡ Factors to consider in the use of external actuarial expertise include, but are not limited to:
• Availability of reliable national or international external expertise;
• Ability of the social security institution to conduct a transparent and competitive selection
process, perhaps using a third party;
• Consideration of the impact of a change in external actuarial service provider and
subsequent transition processes;
• Feasibility of implementing external controls of the actuarial services provided, for example:
–– compliance of actuarial work with national and/or international standards of practice;
–– appropriateness of provider’s processes with respect to data including privacy issues;
–– professional qualifications of individuals performing actuarial work;
–– monitoring and prevention of conflicts of interest (real and perceived);
–– peer review processes;
• Costs and contract terms relating to the appointment of an external actuary.
¡¡ The selection process for the recruitment of an external expert should be documented. The
process is likely to include consideration of theexperience and competencies of the external
actuary and his or her employer, the charges and contract conditions, methodologies used, ICT
systems, governance and peer review processes and professional qualifications of personnel.

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Guideline 49. Qualifications

Actuaries and other social security professionals providing actuarial services for social security
schemes possess appropriate qualifications and expertise necessary to fulfil their responsibilities.
A qualified actuary is a member of a national (or international) professional actuarial association
(or working toward fulfilling requirements to become a member) and follows applicable
professional standards, rules of professional conduct and continuing professional development
requirements.

The quality of the actuarial work undertaken for social security schemes depends to a great degree on
the qualifications, skills and experience of the professionals performing this work. This guideline should
be read together with Guideline 51 and Part F of these Guidelines.

This guideline distinguishes an actuary with a recognized actuarial affiliation or qualification requiring
the formal assessment of their skills and experience (“actuary”) from other social security professionals
performing actuarial work for a social security institution.

Principles
¡¡ The social security institution should define qualification requirements for actuaries and other
social security professionals performing actuarial work for social security schemes.
¡¡ The social security institution should promote the development of a national actuarial
profession and work closely with existing professional associations. In particular, the social
security institution should ensure that national actuarial institutions have proper professional
standards with respect to social security actuarial work as well as rules of professional conduct.
¡¡ The social security institution may consider promoting legislation requiring certain services
and work for social security schemes to be performed by actuaries.
¡¡ The social security institution should support internal actuaries in attaining and/or maintaining
required qualifications.
¡¡ The social security institution should develop controls to ensure that actuaries comply with
relevant professional standards, continuing professional development requirements and rules
of professional conduct.
¡¡ If the social security institution employs social security professionals to perform actuarial
work who do not belong to a formal professional organization, the institution should require
that these professionals follow relevant professional standards, continuing professional
development requirements and rules of professional conduct of a national (or international)
actuarial organization. In the case of social security professionals other than actuaries
performing actuarial work, the social security institution should ensure that, in addition to
actuarial standards, these professionals comply with professional standards, continuing
professional development requirements and rules of professional conduct of their professional
organization, including the avoidance of conflicts of interest.

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Mechanism
¡¡ The social security institution should define professional requirements for individuals
performing actuarial work for social security schemes. These requirements may include, but
are not limited, to the following:
• Being a member of a national or an internationally recognized actuarial society or body
with sufficient experience;
• Being a qualified professional (e.g. mathematician, statistician, economist) who has
undertaken relevant training programme in actuarial techniques of social security or has
proven his or her knowledge of the subject in the form of a series of examinations;
• Being a qualified professional (e.g. mathematician, statistician, economist), whose formal
qualifications are not necessarily of an actuarial nature, but have relevance to the actuarial
work for social security schemes;
• Length of relevant professional experience.
¡¡ Where possible, the qualified professional should seek to secure actuarial recognition from the
relevant national body.
¡¡ The social security institution should encourage national actuarial associations to become
full members of the International Actuarial Association (IAA) to ensure that national actuarial
practices are comparable with the best international practices.
¡¡ The social security institution should encourage national actuarial associations to adopt ISAP
2 as well as other international standards of actuarial practice issued by the IAA and relevant
to actuarial work performed for social security schemes. If national professional standards on
actuarial work for social security schemes exist, the social security institution should encourage
national actuarial associations to harmonize such standards with international standards of
actuarial practice issued by the IAA.
¡¡ The social security institution should assist internally employed actuaries and social security
professionals performing actuarial work in attending training courses and in the payment of
professional and training fees that are necessary for achieving and/or maintaining qualification
requirements required to perform actuarial work for social security schemes.
¡¡ The social security institution should establish well-documented procedures of regular
verification of qualifications, credentials and professional experience of actuaries and other
social security professionals performing actuarial work (e.g. through contacting professional
organizations).

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Guideline 50. Staffing and infrastructure

In the case where internal resources are used to perform actuarial work, the social security
institution maintains adequate staffing levels and provides the actuarial department with the
necessary resources to ensure that tasks can be carried out effectively.

This guideline should be read in conjunction with Guidelines 49 and 51.

Principles
¡¡ The social security institution should ensure the alignment of its planned activities that involve
actuarial input with the availability of the appropriate human resources. Where the staffing
level is found to be inadequate, appropriate human resource strategies, including the necessary
budget, should be developed and implemented.
¡¡ The social security institution should identify which competencies are required to carry out the
actuarial work. Where gaps in competencies, qualifications and/or experience are identified, a
detailed plan should be put in place to indicate how to close these gaps.
¡¡ The social security institution should recognize specific technological needs of an actuarial
department and ensure that they are properly met.

Mechanism
¡¡ The social security institution should coordinate its business, budget and human resource
planning activities.
¡¡ Identified gaps in competencies, qualifications and/or experience may be closed through the
combination of appropriate training programmes using external or internal resources and
appropriate hiring/retention strategies, as well as other applicable measures.
¡¡ An actuarial department should identify technological and infrastructure resource requirements
needed to perform actuarial work. These resources may include specific software (e.g. computer
programs used for actuarial valuations, databases, management tools, etc.) and hardware
(e.g.  computers with sufficient computational and memory resources). These requirements
should be documented, justified and discussed with the management.
¡¡ An actuarial department should identify resource requirements associated with business
continuity in situations where it is affected by different levels of business interruption. These
requirements should be documented, justified, discussed with the management, and reflected
in the social security institution business continuity plan.
¡¡ If, in undertaking an actuarial valuation, the actuary feels that the resources available to him/her
are not sufficient, this should be raised as soon as possible with the relevant internal person
or department.

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Guideline 51. Developing and maintaining professional expertise

An actuary and/or other social security professional performing actuarial work for a social security
institution develops and maintains the high level of professional expertise necessary to perform
required actuarial work. In the case of using internal resources to perform actuarial work, the
social security institution ensures that actuaries and/or other social security professionals are
provided with sufficient opportunities to maintain technical knowledge, professional expertise
and appropriate behaviour including the managing of potential conflicts of interest.

This guideline distinguishes an actuary with a recognized actuarial affiliation or qualification requiring
the formal assessment of their skills and experience (“actuary”) from other social security professionals
performing actuarial work for a social security institution.

Principles
¡¡ If an actuary and/or other social security professional performing actuarial work for a social
security institution is a member of a professional association that has continuing professional
development requirements relevant to the performed actuarial work, they should comply with
these requirements.
¡¡ If an actuary and/or other social security professional performing actuarial work for a
social security institution is not a member of a professional association that has continuing
professional development requirements relevant to the actuarial work performed, the social
security institution should prepare a relevant professional development plan and regularly
monitor compliance with such a plan.
¡¡ The social security association should encourage an actuary and/or other social security
professional performing actuarial work for a social security institution to participate in
national and international research in the areas relevant to actuarial work to be performed
(e.g.  development of economic and demographic assumptions, actuarial modelling,
methodology, financing approaches, etc.).

Mechanism
¡¡ The social security institution should ensure that an actuary and/or other social security
professional performing actuarial work for a social security institution has sufficient external
and internal opportunities to fulfil continuing professional development requirements or a
relevant professional development plan. This may include (amongst others):
• On-site training by internal or external experts;
• Attendance at national and international conferences, events and training, including but
not limited to those organized by the ISSA, ILO, IAA and national professional associations;
• Access to relevant training resources.
¡¡ The social security institution should allocate sufficient time and resources for continuing
professional education when developing the institution’s human resources plans and budgets.
¡¡ The social security institution should facilitate the interaction of actuaries and/or other social
security professionals performing actuarial work for a social security institution with national
and international experts in social security, demography, economics, etc.

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Acknowledgements
The Guidelines on Actuarial Work for Social Security have been produced jointly by the International
Labour Office (ILO) and the International Social Security Association (ISSA). They were written by Assia
Billig and Jean-Claude Ménard from the Office of the Chief Actuary – Office of the Superintendent of
Financial Institutions, Canada, Simon Brimblecombe from the ISSA General Secretariat, and Hiroshi
Yamabana, André Picard, Cristina Lloret and Anne Drouin from the ILO.

The ILO and the ISSA thank the International Actuarial Association (IAA) for its useful comments,
suggestions and support. They would also like to thank the Eurostat, the International Monetary Fund
(IMF) and the Organisation for Economic Co-operation and Development (OECD) for their comments.
They would like to thank individually the following for their input and comments: Gilles Binet, Chris
Daykin, Sage De Clerck, Fabio Durán Valverde, Karen Glenn, Paul Goebel, Jens Gruetz, Yves Guérard,
Philippe Guèvremont, Reza Kashef, Anna Kwiecińska, Georges Langis, Martin Lunnon, Denis Martin,
Ibrahim Muhanna, Robert Olieman, Isabel Ortiz, Tibor Parnicky, Pierre Plamondon, Ulrich Reineke,
Marshall Budd Reinsdorf, Junichi Sakamoto, Mick Silver, Jean-François Terrien, Jorrit Zwijnenburg, and
the Pension Fund of the Russian Federation.
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