2021 3rd International Conference on Research and Academic Community Services (ICRACOS)

Assessment of SIAS Application Using

Software Quality Model
2021 3rd International Conference on Research and Academic Community Services (ICRACOS) | 978-1-6654-4334-0/21/$31.00 ©2021 IEEE | DOI: 10.1109/ICRACOS53680.2021.9701982

Glenn Gumba* Deborah G Brosas Jessie R Paragas

Graduate Studies Graduate Studies Graduate Studies
Eastern Visayas State University Eastern Visayas State University Eastern Visayas State University
Tacloban City Philippines, 6500 Tacloban City Philippines, 6500 Tacloban City Philippines, 6500
Biliran Province State University [email protected] [email protected]
Naval, Biliran, 6560
[email protected]

Abstract— Managing a software project is a difficult process to University which includes registrar/enrollment,
do since it necessitates careful planning in order to find the best curriculum evaluation, performance, and class schedules. It
alternatives for a certain project. Software quality assessment is also contains an accounting system that handles the students'
the technique of assessing software to ensure that the result
financial transactions [5]. This paper, thus, aimed to evaluate
fulfills the customer's needs. It is a systematic examination of the
software capability to meet the specified quality requirements.
the quality of the said software, the researcher utilized the ISO
On the other hand, Student Information and Accounting System 25010 software quality standards to assess the following
(SIAS) is a comprehensive and well-designed application with attributes [6]: SIAS's functional suitability, or how well the
student information and accounting system for educational program appropriated the stated and needs with employed
institutions. The SIAS has an integrated learning management under specific conditions such functional completeness,
system for flexible learning due to the existence of the COVID- accuracy, and appropriateness. Another criterion for
19 virus. This software has been used by 89 academic evaluating the program is the performance efficiency that can
institutions all over the Philippines including the Biliran provide acceptable responses in terms of time behavior,
Province State University, Naval, Biliran. Thus, this paper resource consumption, and capacity. Compatibility refers to a
analyzes if the SIAS meets the software quality standards or system's ability to share data with other components while
ISO/IEC 25010 that includes the eight quality characteristics by sharing the same hardware or software environment.
conducting an online survey based on the ISO software quality Moreover, the usability of the software means that the system
standards questionnaire. It was discovered that the application is usable based on the specific user’s goal. To meet the user's
complied with ISO/IEC 25010. requirement for usability, the software must be appropriate to
the user's demands, simple to learn, and compatible with other
Keywords—Software quality, Assessment, Quality Standard, components. Reliability entails the software that can sustain a
Project Management, Student Information and Accounting
certain level of performance under the indicated conditions
System (SIAS), ISO/IEC 25010
such as maturity, availability, fault tolerance, and
I. INTRODUCTION recoverability. Another attributes that is highly considered is
security which to protects information and data from any
Project management plays a vital role in achieving project unauthorized person. Every system must also be maintainable
success as it is the application of techniques and knowledge to so that it may be updated at any moment for future versions or
project activities with a detailed plan. It can lead the project can react to changes in the environment. In addition, the
development team to have a high-quality software product software quality model's last element is the system's
through software assessment. Hence, software quality is portability which assesses the degree to which the program is
defined as the degree to which the specified requirements are portable or can be transferred to any environment.
met [1][2][3] through systematic software evaluation. The
ultimate goal of the software industry or project development Furthermore, the quality of the software or product is the
team is to deliver a high-quality software product to end-users key success factor of IT business [7] which is why project
Furthermore, software quality is an important part of the management and evaluating the software quality of the
software development industry's advancement [4] since it aforementioned application are critical. This is to ensure that
allows clients to be satisfied by adhering to a set of standards. the end user's expectations are met. In addition, the researchers
Student Information and Accounting System (SIAS), on the undertook this investigation to see if SIAS met ISO/IEC
other hand, is a well-designed system with a comprehensive 25010, also known as the Software Quality Model.
set of features that allows users to record student information Thus, the paper analyzed and evaluated the questions of
in conjunction with an accounting system. Additionally, it how the academic institution of state universities and colleges
now has a learning management system that can be accessed interacts with the student information and accounting system.
through online platforms. Currently, 89 academic institutions Whereas, this answers the following research questions or RQ
across the country use the program, including Biliran Province of the following:
State

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 RQ1. What is the main role of software quality
assessment in project management?
RQ2. What is ISO 25010 software quality standards?
RQ3. What is Student Information and Accounting
System (SIAS)?
RQ4. What are the assessment results in terms of
functional suitability, performance efficiency,
compatibility, usability, reliability, security,
maintainability, portability of student
information and accounting system?

II. METHODOLOGY

The researchers used a block diagram that can be shown

in Figure 1 which illustrates the research methods for this
study. To come up with the research title, the proponents
sought any related articles in a reputable publication in a
different database repository, such as Google Scholar.
Further, the researcher conducted an online survey to gather
data based on the ISO standards software quality
questionnaire. The 31 sub characteristics of the ISO/IEC Figure 1: Block Diagram for Research Methodology
25010 software quality model were used to create a series of
questionnaires for the survey that has eleven sections in the TABLE I: ISO/IEC 25010 SOFTWARE QUALITY CHARACTERISTICS
google form. The first section gathered background No. Software Quality Characteristics Questions
information such as the name of respondents, types of 1.
respondents, gender, and age. However, four types of Functional Suitability of Student Information and
respondents interacted with the said software [8] such as Accounting System.
school head/department head, faculty, office staff, and the 2. Performance Efficiency of SIAS
students. This section indicated the personal information of 3. Compatibility of SIAS to the different system
the respondents. platforms.
The second section contains questions about SIAS 4. Usability of SIAS to satisfy the specified user.
application based on the ISO standards' 8 quality criteria and 5. Reliability of SIAS in terms of maturity,
31 sub-attributes that can be shown in Table I. The availability, fault tolerance, and recoverability.
evaluation, on the other hand, was based on a Linkert-scale 6. Security of SIAS through evaluating the data
with the following criteria, as shown in Table II: Very High integrity, data confidentiality, accountability,
Extent, High Extent, Moderately Extent, Low Extent, and authenticity, and non-repudiation.
Very Low Extent. The data were processed and analyzed in 7. Maintainability of SIAS for the monitoring,
Microsoft Excel which the instrument was examined to see if updates and adapt changes.
the measurements were reliable and valid.
8. Portability of SIAS that can be transferred to the
different system components.
III. THE ROLE OF SOFTWARE QUALITY ASSESSMENT IN
PROJECT MANAGEMENT
TABLE II: SCORING RANGE FOR LIKERT SCALE EVALUATION
Software quality in project management has a big role
in achieving the goal of a specific project. Project Scale Item Description Score Range
development teams used different methodologies in every 5 Very High Extent 4.21-5.00
software project undertaken. The software development life 4 High Extent 3.41-4.20
cycle, in particular, is one of the project management 3 Moderate High Extent 2.61-3.40
approaches used by the software industry, and it is a set of 2 Love Extent 1.81-2.60
processes that can help raise the software product 1 Very Low Extent 1.00-1.80
development process from the start to the finish. As a result,
software quality is a crucial part of software project the factor that influences software quality is privacy, which is
management. In project management, the team is most defined as the protection of confidential information in a
interested in the actual behavior of the software based on the system. On the other hand, software usability is nothing but
user’s needs [3] rather than concentrating on the code’s the capability to be used by humans easily and effectively
quality. As a result, software quality focuses on the needs of subjective assessment [9].
consumers which includes several attributes such as security,
reliability, usability, etc. Another important

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 IV. THE ISO 25010 SOFTWARE QUALITY STANDARDS TABLE III: ISO/IEC 25010 SOFTWARE PRODUCT QUALITY MODEL

ISO 25010 is an international standard that specifies Product Quality

Characteristics Product Quality Sub-Characteristic
software quality from two perspectives: quality in use and
quality of the finished output[10]. Likewise, the quality Functional Functional Suitability
assessment model evaluates the software to meet the standards Suitability Functional correctness
set by the International Organization for Standardization. This Functional appropriateness
concept aimed to collect software quality measures, translate Performance Time behavior
these data to quality attributes as described by a quality Efficiency Resource utilization
definition model, and assess overall software quality through Capacity
normalization and aggregation. Compatibility Co-existence
For ease of management, the model is divided into eight Interoperability
characteristics, each of which has sub-characteristics as shown Usability Appropriateness recognizability
in Table III. These models were the predecessors of ISO 9126 Learnability
(ISO/IEC, 2001) which in turn was the predecessor of ISO Operability
25010. The latest set of quality characteristics proposed by User error protection
ISO 25010 are the following: functional suitability, User interface aesthetics
performance efficiency, compatibility, usability, reliability, Accessibility
security, maintainability, and portability which were further Reliability Maturity
split into 31 sub-characteristics [11]. Availability
A. Functional Suitability Fault tolerance
Recoverability
This characteristic represented that the system is suitable Security Confidentiality
based on the specified user needs. The sub characteristics are Integrity
the following: Non-repudiation
1. Functional completeness refers to how well a group of Accountability
functions meets all of the tasks and user goals. Authenticity
2. Functional correctness is the degree to which the system Maintainability Modularity
gives the correct output. Reusability
3. Functional appropriateness denotes the ability of the Analyzability
system to accomplish based on the indicated task. Modifiability
Testability
B. Performance Efficiency Portability Adaptability
This characteristic measures how well a system performs Installability
concerning the number of resources it consumes when certain Replaceability
circumstances are met.
1. Time behavior refers to the system responses and 1. Appropriateness recognizability refers to the degree to
processes times and amount rates of the program during which users can easily recognize whether the system
the execution of the specific functions. is suitable for their needs
2. Resource utilization is the degree to which the amounts 2. Learnability refers to the degree to which the system
and types of resources used by the system, when is easy to learn by the user with the specified goal.
performing its functions, meet requirements. 3. Operability refers to the degree to which the system is
3. Capacity refers to how well the system parameter's easy to operate and control by the user.
maximum limits satisfy the requirements. 4. User error protection refers to the degree to which the
system is designed to prevent the user to commit
C. Compatibility
errors.
Compatibility refers to the degree to which the system 5. User interface aesthetics refers to the degree to which
can share information and perform with other components for a user interface is user-friendly.
both hardware and software environments. 6. Accessibility refers to the extent that the system is
1. Co-existence refers to the degree to which a system can easily accessible by the end-user.
execute defined functions while sharing a similar
environment and resources without harming. D. Reliability
2. Interoperability refers to the degree to which the systems A degree to which the system or component performs
can exchange information with other components. under the prescribed functions for the given period. This
characteristic is composed of the following sub-
a. Usability
characteristics:
Usability refers to the degree to which the system is 1. Maturity refers to how well a system or component
beneficial to the user depending on the defined purpose. This meets the reliability dependability requirements in
characteristic is composed of the following sub- routine use.
characteristics: 2. Availability refers to the degree to which the system
is available at all times.

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 3. Fault tolerance refers to a component's ability to
perform or operate even with there are
software/hardware failures.
4. Recoverability refers to the ability of the systems or
components to recover data in the event of a system
breakdown.
E. Security
The degree to which the system is secured or protected
from any unauthorized access. It is the ability also to assign
the user with its level of authorization. Besides, this
characteristic is composed of the following sub-
characteristics:
1. Confidentiality is a degree to ensure that the data can
only be accessed by authorized users. Figure 2: Feature of SIAS Online v3.x
2. Integrity is preventing any unauthorized access from Source: Digital Software/ http://www.digisoftph.com/
any of the functions of the program.
3. Non-repudiation is the degree that everything that is
performed in the system is documented and proven.
4. Accountability is the ability to track out who is Male
accountable if there are inconsistencies. Female 39%
5. Authenticity refers to the actions of determining 61%
whether or not those seeking access to a system have
been verified and trusted.
F. Maintainability
This characteristic corresponds to the degree to which Figure 3: Male and Female Percentage
the components or the system can be improved and adapted
evaluation, enrolled subjects, class schedules, etc. [2].
to any changes. The five sub-characteristics are the
Besides, SIAS has an accounting system that records and
following:
processes accounting transactions for the students such as the
1. Modularity is the degree to which the modules or
student assessment.
computer program can be replaceable with
As per observation from Figure 2, the application has
minimum impact on the other modules.
now an integrated learning management system due to the
2. Reusability is the degree that the existing assets of
needs of the stakeholder in the implementation of flexible
the program can be utilized to other systems.
learning due to the presence of the COVID-19 virus. To date,
3. Analyzability is the degree of the system that is easy
it is the only school software that is 100% Desktop and
to analyze and troubleshoot if the event of the failure
MOBILE friendly (All User Interfaces: Admin, Transaction,
4. Modifiability is the degree to which the system can
Tools & Reports).
be modified without harming the whole system.
5. Testability is the ability of the system to be tested VI. RESULTS AND DISCUSSIONS
anytime.
A total of 189 responses from the online survey were
G. Portability conducted through the employees and students of Biliran
Portability means the degree of the system can be utilized Province State University.
in various environments. This characteristic is composed of A. Demographic Profile
the following sub-characteristics
1. Adaptability is the capacity to adapt both hardware Figure 3 depicts the demographic profile of the
and software to any changing environment. respondents, which includes 39% males and 61% females
2. Installability refers to the extent to which a system ranging in age from 18 to 50 years old.
may be installed and/or uninstalled in an identified
environment. Whereas, Figure 4 illustrated the types of respondents, 2%
3. Replaceability denotes the degree to which a for the school head/department head, 6% for the faculty, 7%
program can be replaced in a different setting or for the office staff, and 85% for the student.
environment. B. SIAS Quality Evaluation
V. STUDENT INFORMATION AND ACCOUNTING SYSTEM This study looked at eight software quality
characteristics: functional suitability, performance
SIAS is a fully-functional enrollment and accounting efficiency, compatibility, usability, reliability, security, and
system is currently used by the different educational maintainability. As shown in Figure 5, wherein it indicated
institutions in the Philippines. It can record the student’s the results of functional suitability of SIAS that in functional
information such as their grades, curriculum completeness had an average of 3.7 as being “High Extent”,
functional correctness gained an average of 3.8 as being

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 “High Extent” and functional appropriateness perceived 3.8 These results indicated that student information and
as being “High Extent”. accounting system is reliable in terms of data maturity data

5.0
4.0
3.0
2.0
1.0
Co-existence Interoperability
Figure 4: Types of Respondents percentage

Figure 7: Compatibility Evaluation

5.0
4.0 5.0
3.0 4.0
2.0 3.0
2.0
1.0
Functional Functional Functional 1.0
completeness correctness appropriateness

Figure 5: Functional Suitability Evaluation

5.0
Figure 8: Usability Evaluation
4.0
3.0
2.0 5.0
1.0 4.0
Time Resource Capacity 3.0
behavior utilization 2.0
1.0
Figure 6: Performance Efficiency Evaluation
Maturity Availability Fault tolerance Recoverability
These results indicated that student information and
accounting system is suitable to the user requirements
because it is perceived as being “High Extent”. Furthermore, Figure 9: Reliability Evaluation
figure 6 illustrated the performance efficiency evaluation
result, which showed that Time Behavior received an average
of 3.7 as "High Extent," Resource Utilization received an As shown in Figure 10 for the security assessment result
average of 3.7 as "High Extent," and Capacity received an that confidentiality was scored 4.0 as "High Extent”.
average of 3.7 as "High Extent." These findings suggested Integrity was given a score of 4.0 for "High Extent,"
that the student information and accounting system can operability was given a score of 3.8 for "High Extent," and
respond and process based on the needs of the users, non-repudiation was given a score of 3.8 for "High Extent."
indicating that it has a High Extent for performance Furthermore, accountability was scored as "High Extent" on
efficiency. a scale of 3.8, while authenticity was rated as "High Extent"
Figure 7 illustrated the assessment result of compatibility on a scale of 3.8.
that in Co-Existence had an average of 3.7 as being “High These results indicated that student information and
Extent” and Interoperability had an average of 3.7 as being accounting system has met the CIA or the Confidentiality,
“High Extent”. These findings revealed that the student Integrity, and Availability for software security policies in
information and accounting system is compatible in that it which the user can access it appropriately and secured as it
can interchange data with other systems, earning a 3.7 or rated as being “High Extent”.
High Extent rating. As demonstrated in Figure 11, the maintainability
Figure 9 depicted the reliability evaluation result: evaluation result was 3.8, indicating "High Extent" in
Maturity was rated as "High Extent" on a scale of 3.8. Modularity. Reusability considered 3.8 to be "High Extent."
Availability was rated as "High Extent" on an average of 3.8, Analyzability was scored as "High Extent" with a score of
while operability was rated as "High Extent" on an average 3.8. Modifiability was also given a score of 3.7, indicating
of 3.8. Fault tolerance was rated as "High Extent" on an "High Extent." With a score of 3.7, testability was graded as
average of 3.6, while recoverability was rated as "High "High Extent" with a 3.0 average.
Extent" on an average of 3.7. These results indicated that student information and
accounting system is maintainable that can be modified at
any time for future versions or updates.

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 performing specific tasks, compatible with other system
components, useable, dependable, secure, maintainable, and
portable, according to the assessment results. SIAS is critical
in today's circumstances because it was critical for learning
5.0 processes in many academic situations during the pandemic
4.0 period. In other words, the software's clients were satisfied
3.0 since it was of high quality.
2.0
1.0 VIII. LIMITATIONS AND FUTURE DIRECTIONS/WORKS
The study's limitations were entirely based on the use of
respondents who had full-time access to the program and who
were Biliran Province State University staff and students.
Additional academic institutions that use a comparable
student information and accounting system, as well as other
Figure 10: Security Evaluation areas of concern that could be merged, will be the focus of
future research in this area.

5.0 ACKNOWLEDGMENT
The researchers are grateful to Dr. Reymon M. Santiaez,
4.0 a system administrator at Biliran Province State University's
Student Information and Accounting System, for his advice,
3.0 support, help, and encouragement in completing this project.
Thank you to Ms. Dejie R. Dagoy for volunteering to
2.0 proofread this study's grammar.
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Therefore, the Student Information and Accounting
System (SIAS) was deemed to be suitable, capable of

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