Mitel 6800/6900 Series

SIP Phones
6.3 SP1 (6.3.0.1020)
Release Notes
Jan 13th, 2023

Noe
 About this document

This RN (Release Note) is intended for Customer Service and Installation Personnel involved in the
installation and maintenance of the the Mitel 6800/6900 series of SIP phones.

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). Mitel makes no warranty of any kind with regards to this
material, including, but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. The information is subject to change without notice and should not be construed in any way as a
commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume
no responsibility for any errors or omissions in this document. Revisions of this document or new editions
of it may be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.

TRADEMARKS
The trademarks, service marks, logos, and graphics (collectively "Trademarks") appearing on Mitel's
Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks
Corporation (MNC) or its subsidiaries (collectively "Mitel") or others. Use of the Trademarks is prohibited
without the express consent from Mitel. Please contact our legal department at [email protected] for
additional information. For a list of the worldwide Mitel Networks Corporation registered trademarks,
please refer to the website: http://www.mitel.com/trademarks.

Mitel 6800/6900 series of SIP Phones

6.3 SP1 (build 6.3.0.1020) Release Notes
Jan 13th, 2023

®,™ Trademark of Mitel Networks Corporation

© Copyright 2023, Mitel Networks Corporation
All rights reserved
Table of Contents
Release Notes for the Mitel 6800/6900 series of SIP Phones for release 6.3 SP1 ...................................... 1

Product enhancements and functional changes from SIP 6.3 SP1 .......................................................... 1
Additional Information ............................................................................................................................ 1

Installation and Firmware Upgrade Information for Mitel 6800/6900 SIP Phones with Release 6.3 SP1. 2

Supported Mitel SIP Series of Phones and Accessories ................................................................. 2

PBX Integrations .................................................................................................................................. 3

Application and Client Requirements ................................................................................................ 4

Where to find the latest information ........................................................................................................... 5

Software release history ............................................................................................................................ 6

Product areas improved in this release ..................................................................................................... 7

Known product limitations.......................................................................................................................... 7

Release Notes for the Mitel 6800/6900 series of SIP
Phones for release 6.3 SP1
This document describes the following components related to the Mitel 6800/6900 Series of SIP Phones
for release 6.3 SP1 (build 6.3.0.1020).

• Product enhancements and functional changes

• System and Application/Client Requirements plus Firmware upgrade information
• Where to find the latest version of our guides
• Firmware release history
• Product areas improved in this release
• Known limitations
We strongly recommend you review the information and instructions found in the Mitel 6800/6900 Series of
SIP Phones Administration Guide before downloading, installing, or upgrading your software.

Product enhancements and functional changes from SIP 6.3 SP1

This following table describes product enhancements and functional changes for the Mitel 6800/6900 series of
SIP Phones and release 6.3 SP1. Each feature also specifies which SIP phone it applies to and whether it
primarily concerns administrators, users, or XML developers.

Product area Description

SSH access Disablement
Security Enhancement

(For Administrators) • By default, SSH access to the 6800/6900 SIP phones is now
disabled
6800 & 6900 IP phones for all Call
Managers Please see the SIP 6.3 SP1 Administration Guide for further detail.

Additional Information
None for this release

1
Installation and Firmware Upgrade Information for Mitel
6800/6900 SIP Phones with Release 6.3 SP1
The following section includes a description of the requirements and relevant details for Mitel 6800/6900 SIP
series of phones accessories, PBX integrations, Applications along with Firmware installation notes.

Supported Mitel SIP Series of Phones and Accessories

The following table provides information regarding supported Mitel SIP series of Phones and Accessories for
Release 6.3 SP1

Mitel Product Part Number SIP Firmware File Comment

6863i 80C00005AAA-A 6863i.st

6865i 80C00001AAA-A 6865i.st

6867i 80C00002AAA-A 6867i.st

6869i 87-00081AAA-A 6869i.st

6873i 50006790 6873i.st

None For 6867i, 6869i and 6920 SIP phones

MK680i Keyboard
only
MK680i Expansion None For 6865i, 6867i and 6869i SIP phones
Module only
Shipped with Mitel MiNET FW installed
6905 50008301 6905.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6910 50006766 6910.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6920 50006767 6920.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6930 50006769 6930.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6920t 50008351 6920.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6930t 50008352 6930.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6930L 50008367 6930.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6930Lt 50008368 6930.st
For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6940 50006770
6940.st For Mitel Call Managers only
Shipped with Mitel MiNET FW installed
6970 50008271
6970.st For Mitel Call Managers only

2
 Mitel Product Part Number SIP Firmware File Comment
Generic SIP only for MiVC
6900_6800 Series
Wall Mount Kit None

6800/6900 Cordless For 6873i, 6930 and 6940 SIP phones

Handset (Bluetooth) 50006763 None
only
DECT Headset 51305332 (NA) 1.11 (embedded with
(Integrated) (NA) For 6930 and 6940 SIP phones only
51305335 (INT) 6900 FW file)

M685i PKM 5.0.0.5 (embedded

80C00007AAA-A For 6800 SIP phones only
with 6800 FW file)

M695 PKM 5.0.0.5 (embedded

50006874 For 6900 SIP phones only
with 6900 FW file)

51304977 (NA)
Mitel WLAN Adaptor Version 1.0.3
51305106 (INT)

Mitel H10 USB See Jabra Direct See page 9 ‘Where to find the latest
Headset support information’ for details

Mitel H20 Analog See Jabra Direct See page 9 ‘Where to find the latest
Headset support information’ for details

Mitel H30 USB See Jabra Direct See page 9 ‘Where to find the latest
Headset support information’ for details

Mitel H40 DECT See Jabra Direct See page 9 ‘Where to find the latest
Cordless Headset support information’ for details

PBX Integrations
This following table describes latest supported Mitel PBX systems and SW versions that integrate with Mitel’s
6800/6900 series of SIP phones and firmware release 6.3 SP1 Please note that some PBXs may not have yet
released aligned SW.

Supported Platform Version Comment

Please refer to Mitel PBX Release notes for updated Mitel 6800/6900 SIP phone compatibility.

MiVoice MX-ONE R7.4 SP2

MiVoice 5000 R8.0 SP1

MiVoice Office 400 R7.0

BroadSoft BroadWorks R21.SP1 6800 SIP phones only

NOTE: Refer to the applicable Mitel Communications Manager Engineering Guidelines for additional
information, including network deployment recommendations

3
Application and Client Requirements
You must meet the minimum software level requirements for each application and client listed below so that
the applications and clients will function correctly with this Release. Please refer to your Mitel Call Manager
Release notes for further details

Application Compatible Software Release Comment

MiVoice Border Gateway 10.x, 11.2, 12.x

Mitel MiCollab (for Meeting Center Support) 8.x, 9.x

Mitel Mass Notification 1.x

iOS for MobileLink on the 6900 SIP Phone 13.x, 14.x, 15.x

Android for MobileLink on the 6900 SIP Phone 10.x, 11.x, 12.x

Important 6800 Series SIP Phone Firmware Upgrade Information

CAUTION – DO NOT ATTEMPT TO UPGRADE YOUR PHONE TO RELEASE 6.0 FROM A RELEASE
LOWER THAN 4.2.0 WHEN IN WEB RECOVERY MODE. DOING SO WILL CAUSE YOUR PHONE TO
BECOME NON-OPERATIONAL.

4
Where to find the latest information
You can access the most up-to-date versions of the following documents from Document Center
https://www.mitel.com/document-center/devices-and-accessories/ip-phones
Mitel has migrated all content available on edocs.mitel.com (accessing which currently requires a login) to
Document Center. New releases of all documents will be available ONLY in the Document Center. If you
encounter any problem with accessing content on Document Center, submit a ticket via the Site Feedback link
located in the footer of every page within www.mitel.com.

• For 6800 SIP phones

o https://www.mitel.com/document-center/devices-and-accessories/ip-phones/6800-series
• For 6900 SIP phones
o https://www.mitel.com/document-center/devices-and-accessories/ip-phones/6900-series
• Mitel SIP Phone and Accessory Installation Guides (phone model and accessory specific) for
installation details.
• SIP Phone Users Guides (model specific) for detailed information about features associated with each
phone and for information about how to use the phones
• Mitel 6800/6900 series SIP Phones Administrator Guide for detailed information about the advanced
features.
• Third-Party and Mitel Headset Compatibility Guide for Mitel IP Phones for a list of compatible headsets
and additional setup details
• Development Guide XML API For Mitel SIP Phones for custom applications.

For answers to frequently asked questions, troubleshooting information, post-release hotfixes, and technical
bulletins, see the Mitel Knowledge Base accessible through Mitel Online. Login through the Mitel Connect
portal: https://miaccess.mitel.com.

If you have read this release note, consulted the Troubleshooting section of your phone model’s manual, and
still have problems, please contact Mitel Support through one of the following methods:

North America
• Toll free at 1-800-574-1611
• Online at http://www.mitel.com/content/mitel-technical-support

Outside North America

Please contact your regional Mitel Technical Support.

5
Software release history
The following table details historical Global firmware main releases for the Mitel 6800/6900 Series of SIP
phones.

Firmware Build Release Name Release Date Comment

4.3.0.1041 SIP 4.3 Service Pack 1 Feb 2 ,2017 For 6800 SIP Phones only
4.3.0.2036 SIP 4.3 Service Pack 2 May 19th, 2017 For 6800 SIP Phones only
4.5.0.39 SIP Release 4.5 Nov 30th, 2017 For 6800 SIP Phones only
5.0.0.151 SIP Release 5.0 Jul 31st 2017 Introduction of 6900 series SIP
phones for Mitel Call Managers
only
5.0.0.1018 SIP 5.0 Service Pack 1 Jan 31st, 2018 6800 and 6900 SIP phones
5.0.0.2036 SIP 5.0 Service Pack 2 May 28th, 2018 6800 and 6900 SIP phones
5.1.0.227 SIP Release 5.1 Oct 19th ,2018 6800 and 6900 SIP phones
5.1.0.1024 SIP 5.1 Service Pack 1 Dec 7th, 2018 6800 and 6900 SIP phones
5.1.0.2040 SIP 5.1 Service Pack 2 May 3rd, 2019 6800 and 6900 SIP phones
5.1.0.3070 SIP 5.1 Service Pack 3 Nov 18th, 2019 6800 and 6900 SIP phones
5.1.0.4040 SIP 5.1 Service Pack 4 Feb 12th, 2020 6800 and 6900 SIP phones
5.1.0.5046 SIP 5.1 Service Pack 5 May 15th, 2020 6800 and 6900 SIP phones
5.1.0.6044 SIP 5.1 Service Pack 6 Oct 15th, 2020 6800 and 6900 SIP phones
5.1.0.7030 SIP 5.1 Service Pack 7 Feb 19th, 2021 6800 and 6900 SIP phones
5.10.8012 SIP 5.1 Service Pack 8 Oct 4th, 2021 6800 and 6900 SIP phones
6.0.0.368 SIP 6.0 Apr 30th, 2021 6800 and 6900 SIP phones
6.1.0.146 SIP 6.1 Nov 1st, 2021 6800 and 6900 SIP phones
6.1.0.1037 SIP 6.1 SP1 Jan 4th, 2022 6800 and 6900 SIP phones
6.2.0.29 SIP 6.2 Mar 22nd, 2022 6900 phones for RingCentral
support only
6.2.0.1014 SIP 6.2 SP1 May 9th, 2022 6800 and 6900 SIP phones
6.3.0.73 SIP 6.3 Sept 16th, 2022 6800 and 6900 SIP phones
th
6.3.0.1020 SIP 6.3 SP1 Jan 13 , 2023 6800 and 6900 SIP phones

6
Product areas improved in this release
The following customer-reported issues were resolved in SIP Release 6.3 SP1.
Tracking Headline
Number
DTP-71037 CLONE - IP 6930 will not connect to new Dell firmware version 6.7.1.8
CLONE for SIP 6.3.0 SP1 - Phone does not reboot automatically after Factory reset when it's
DTP-70892 1x authenticated
CLONE for SIP 6.3.0 SP1 - MiVoice 5000 R7.2 SP1 : 69xx / 6.1.0.146 make an outgoing call to
DTP-70891 external set, important delay before sending audio packets to remote party
DTP-70844 CLONE for SIP 6.3.0 SP1 - Directory issue after firmware upgrade
CLONE for 6.3.0.SP1 - 6930 phone loose the directory and does not ask for the directory file
DTP-70843 again.
DTP-70114 CLONE - 6863i 6.1.0.171 in PoE restarts randomly
DTP-69200 considerable Audio delay increase with 6.0+ builds comparing to 5.1.0.7042
DTP-68913 XSI user password saved in clear text
DTP-68725 Directory issue after firmware upgrade
DTP-68400 Mic remains muted on 68xx phones with incoming ICOM call
DTP-68016 6863i 6.1.0.171 in PoE restarts randomly
DTP-66747 Phone does not reboot automatically after Factory reset when it's 1x authenticated
DTP-66630 Hearing Ring Back Tone after the call is connected
MiVoice 5000 R7.2 SP1 : 69xx / 6.1.0.146 make an outgoing call to external set, important
DTP-65843 delay before sending audio packets to remote party

Known product limitations

The following section describes key known product limitations for the 6800/6900 SIP Series of phones with SIP
6.3 SP1.

Tracking Headline
Number
Details
None to highlight