APC 800 User Guide
APC 800 User Guide
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USB Data Port
bu 44 USB (PowerChute)
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Charger
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0a Note: PowerChute is only compatible with a Windows operating system. If you are
using Mac OSX, use the native shutdown feature to protect your system. See the
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documentation provided with your computer.
Connect the battery cable securely to the Reinstall the battery compartment Installation
battery terminal. It is normal for small cover. Be sure that the release tabs lock Use a USB cable to connect the Data port on the rear panel of the UPS to the USB port
sparks to be seen when the battery cable is into place. on your computer. On the computer, go to www.apc.com/tools/download. Select
connected to the battery terminal. “Software Upgrades - PowerChute Personal Edition” in the “Filter by Software/
Firmware” drop down menu. Select the appropriate operating system. Follow
directions to download the software.
Status Indicators Troubleshooting
Power Button Audible Audible Indicator Problem and Possible Cause Solution
Status
illumination Indicator On Terminates The Back-UPS will not turn on
Power On Solid green None N/A The Back-UPS has not been turned on. Press the POWER button.
The Back-UPS is supplying AC
power to connected equipment. The Back-UPS is not connected to AC power, Make sure the power cord is securely connected to the
there is no AC power available at the wall wall outlet, and that there is AC power available at the
On Battery Solid green and flashes Beeping stops when outlet, or the AC power is experiencing a wall outlet.Where applicable, check that the wall
Back-UPS supplying battery twice every 2 seconds. AC power is restored brownout or over voltage condition. outlet is switched on.
power to battery backup outlets. or the Back-UPS is
The audible turned off. Applies The Back-UPS is on, the POWER button flashes red and the unit emits a constant tone
Low Battery notification Flashes green in rapid alarm depends only to modes where
The Back-UPS is supplying succession. on the On the on battery alarm The battery is disconnected. Refer to the Connect the Battery on page 1.
battery power to the battery Battery is audible. Connected equipment loses power
backup outlets and the battery is Indicator mode
near a total discharge state. setting. See the A Back-UPS overload condition has occurred. Remove all nonessential equipment connected to the
On Battery outlets. One at a time reconnect equipment to the
Low Battery shutdown None Indicator - AC power is Back-UPS.
The battery has been completely Modes section restored Charge the battery for 24 hours to make sure it is fully
discharged while the Back-UPS is for full details. - AC is not restored charged. If the overload condition still occurs, replace
on battery, the UPS will shut within 32 seconds the battery.
down. - The Back-UPS is
turned off. The Back-UPS battery is completely Connect the Back-UPS to AC power and allow the
discharged. battery to recharge for ten hours.
Sleep Mode None None N/A
The UPS has shut down and will PowerChute software has performed a This is normal Back-UPS operation.
“awaken” once AC power is shutdown due to a power outage.
restored Connected equipment does not accept the The output waveform is intended for computers and
Replace Battery Back-UPS is turned step-approximated sine waveform from the peripheral devices. It is not intended for use with
Back-UPS. motor driven equipment.
• The battery is disconnected. • Flashes red only. • Constant tone off
• The battery needs to be charged, • Alternates green-red • Constant tone The Back-UPS may require service. Contact Schneider Electric Technical Support for
or replaced. more in depth troubleshooting.
Overload Shutdown None Constant tone Back-UPS is turned The POWER button is green and flashes twice every 2 seconds.
An overload condition has off
occurred in one or more of the The Back-UPS is operating on battery power. The Back-UPS is operating normally on battery
battery backup outlets while the power. At this point the user should save all open files,
Back-UPS is operating on battery and shutdown the computer. When AC power is
power. restored the battery will recharge.
USB Detected Fault Alternates green-amber None N/A The POWER button flashes green in rapid succession.
A short circuit has been detected The Back-UPS battery has approximately two The Back-UPS battery is near a total discharge state.
or an error has occurred. minutes of remaining runtime. At this point the user should save all open files, and
shutdown the computer. When AC power is restored
the battery will recharge.
Voltage Sensitivity Adjustment (optional) The Building Wiring Fault LED is red
The Back-UPS detects and reacts to line voltage distortions by transferring to battery The building wiring presents a shock hazard Do not operate the Back-UPS. Call a qualified
backup power to protect connected equipment. In situations where either the Back-UPS that must be corrected by a qualified electrician to correct the building wiring fault.
electrical.
or the connected equipment is too sensitive for the input voltage level it is necessary to
adjust the transfer voltage. The Back-UPS has an inadequate battery runtime
1. Turn off the UPS while connected to a wall outlet. The battery is not fully charged. Leave the Back-UPS connected to AC power for ten
The battery is near the end of useful life and hours while the battery charges to full capacity.
2. Press and hold the ON/OFF button for 10 seconds. The POWER button will should be replaced. As a battery ages, the runtime capability decreases.
alternate green-red to indicate that the Back-UPS is in Program mode. Contact APC by Schneider Electric at the Web site
3. The POWER button will flash either green, amber, or red to indicate the current www.apc.com, to order replacement batteries.
sensitivity level. Refer to the table for an explanation of the transfer voltage USB charging is slow
sensitivity levels.
Charging a device using the UPS's USB The amount of power a device draws depends on its
4. To exit Program mode wait five seconds and all LED indicators will extinguish. charger is slower than the device's original compatibility with the USB Battery Charging
Program mode is no longer active. USB charger Specification 1.2. Compatible devices can draw more
power than devices that are less compatible.
LED Sensitivity Input Voltage Range Recommended Use USB charging stops and the Power On LED alternately illuminates green-amber
Flashes Setting (AC Operation)
The USB ports has detected a short circuit or Disconnect cable and device from the USB port. USB
Green LOW 88 Vac to 142 Vac Use this setting with equipment that is less has detected a fault. charging will resume when the POWER button turns
sensitive to fluctuations in voltage or waveform green. Contact SEIT Technical Support if the POWER
distortions. button remains green-amber.
Red MEDIUM 92 Vac to 139 Vac Factory default setting. Use this setting under The UPS and outlets are off but the UPS keeps beeping twice every 30 seconds (Quiet Alarm
normal conditions. mode) or keeps beeping once every 4 seconds (Full Alarm mode)
Amber HIGH 96 Vac to 136 Vac Use this setting when connected equipment is In this situation the voltage is not low enough Use Quick Mute to mute the alarm. The UPS
sensitive to voltage and waveform fluctuations. to shutdown the UPS but not high enough to will return to normal operation once the AC input
start the UPS and power the outlets. There is voltage has returned to a normal range
Service however enough voltage to charge the UPS.
If the unit requires service, do not return it to the dealer. Follow these steps: Wall Mount Installation
1. Review the Troubleshooting section of the manual to eliminate common problems.
• Horizontal installation, use 2 screws 8.43” (214 mm) apart.
2. If the problem persists, contact Schneider Electric IT (SEIT) Customer Support
through the APC by Schneider Electric Web site, www.apc.com. • Allow 5/16” (8 mm), of the screw to protrude from the wall.
a. Note the model number and serial number and the date of purchase. The model and
serial numbers are located on the rear panel of the unit and are available through the 8.43 in.
LCD display on select models.
b. Call SEIT Customer Support and a technician will attempt to solve the problem over the 214 mm
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric Web site for country specific instructions.
Wall-mounting Template
3. Pack the unit in the original packaging whenever possible to avoid damage in
transit. Never use foam beads for packaging. Damage sustained in transit is not bu380b
EN 990-5679
© 2015 APC by Schneider Electric. APC, the APC logo, and Back-UPS are owned by Schneider Electric Industries S.A.S., or their affiliated companies. All other trademarks are
property of their respective owners. 09/2015