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Six Sigma: Define Help

and Measure

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SIPOC / Process Mapping

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Process Mapping
1/1 point (ungraded)

Mapping is best done with a cross-

functional group of people who do
the work. Where possible, this group
should include the customer and
supplier.

TRUE

FALSE

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 Correct (1/1 point)

Process Mapping 1/ Raw

Material Ordering
1/1 point (ungraded)

Below are three possible processes

for ordering raw material from a
supplier, receiving the materials
and transferring them into your
production and paying the supplier.

Which process(es) is (are) correct?

Process a)

Process b)

Process c)

All are correct

Processes a) and b) only

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 Correct (1/1 point)

Process Mapping 2/
Producing and Shipping a
Product
1/1 point (ungraded)

Below is a process for producing

and shipping a product.

How can we describe this process?

This process describes a

module: the production for
a sub-assembly occurs
before the final product is
produced.

This process describes two

individual products that are
sold together.

This process describes two

separate factories who
produce parts that are sold
together.

This process is impossible

and cannot be realized.

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 Correct (1/1 point)

Process Mapping 3
1/1 point (ungraded)

Below is are three processes which

describe the ordering and shipping
processes in a factory to a
customer.

("Reserve Inv." > Reserve

Inventory)

a)

b)

c)

Which process is correct?

Process a).

Process b)

Process c)

None of the processes are

correct.

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 Correct (1/1 point)

Process Mapping 4
1/1 point (ungraded)

Below is a process for the filling of

paint buckets.

Which steps NEED to be transposed

to describe the process correctly?

Step 4 and Step 5.

Step 1 and Step 2.

Step 1 and Step 4.

Step 3 and Step 5.

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 Correct (1/1 point)

Process Mapping
1/1 point (ungraded)

Select all that applies. Process maps

are used for which of the following.

Graphically display and

define the process

Show where problems are

occurring

Evaluate various tasks for

the value added, necessity
and waste

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 Correct (1/1 point)

Answer the following questions

using the flowchart

Swim Lane Process Map

1/1 point (ungraded)

The flowchart in the problem above is

an example of a swim lane or cross-
functional flowchart describing the
roles of different
departments/stakeholders involved in
the process.

TRUE

FALSE

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 Correct (1/1 point)

SIPOC
1/1 point (ungraded)

The following statements are true

about SIPOC EXCEPT

A process snapshot that

captures information about
a project.

SIPOC diagrams help a

team and its sponsor(s)
agree on project
boundaries and scope.

SIPOC stands for Suppliers,

Import, Process, Outputs
and Customers.

A SIPOC helps teams verify

that process inputs match
outputs of the upstream
process and inputs /
expectations of
downstream process(es).

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 Correct (1/1 point)

Value-added Process
Step
1/1 point (ungraded)

If you are producing cakes, which of

the following activities in a process
add value to your cakes?

Setup: preheating the stove

Process: mixing the

ingredients, baking

Storage: storing the baked

cookies in a tin

Inspection: checking the

cookies in the oven to see if
they are done

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 Correct (1/1 point)

Process Mapping
1/1 point (ungraded)

A student utilized a diamond symbol

in a Process Map he is creating for
the process that was subject to his
Lean Six Sigma project. The use of
the diamond symbol shows a(n) ___
___ ___ ____ point in the process.

Ending

Beginning

Decision

Repair station

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 Correct (1/1 point)

Process Mapping
1/1 point (ungraded)

When developing a Process Map to

define a complex process, you'll
include activities across various
department to capture all the
appropriate activity. You will use
_____________________ to show
which department is responsible for
which steps in the process.

Subscripts

Fence Posts

Superscripts

Swim Lanes

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 Correct (1/1 point)

Process Mapping
1/1 point (ungraded)

In creating a Process Map we use an

Ellipse, to designate
____________________ for our
process.

A start and stop point

A data collection point

An activity step

Decision Point

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 Correct (1/1 point)

Using the Flow chart below as a

guide, create a simple SIPOC
flowchart for making cookies and
upload it on the discussion forum.

S P С

Supplier Input Process Output Customer

ProcessStep1

ProcessStep2

ProcessStep3

ProcessStep4

Discussion
Topic: Week 1 / Topic-Level
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 SIPOC Cookies 1
Supplier- Baker, Grocer. Input- …

 Making cookies 1
Suppliers: suppliers of flour, su…

 SIPOC flow chart for making

1
coockies

 SIPOC Cookies 2
Supplier: Flour supplier, Choco…

 SIPOC – Making Cookies 1

SIPOC – Making Cookies: S: Fl…

 cookies 1
supplies: vendors that provide …

? cookies
1
supplies: vendors that provide …

 Flowchart for making

cookies 1
Step 1: preheating the stove St…

 cookie production 1
supplies: vendors that provide …

 Cookie production 1
SUPPLIER *Dairy products sup…

 WoW cookie 1
S: Industrial oven assembly, mi…

 Answer 1
Supplier: Supermarket Input: Fl…

 Cookie Making SIPOC

Answer the following questions

using the information above.

Select the components from the

list that does not belongs to each
specified steps of the SIPOC
Diagram.

SIPOC for the Sweetie

Shop C PROCESS
4/4 points (ungraded)

Arrange the components in the

PROCESS step of the SIPOC diagram
for the Sweeite Shop in the correct
sequence, from first to last for all four
process steps. Please note:In this
company, sweeties are never given to
the customer before they are paid
for.
PROCESS L Serving Customer

Greet Customer


Select Sweeties


Collect Payment 

Give Sweeties to Happy Customer



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 Correct (4/4 points)

SIPOC for the Sweetie

Shop C SUPPLIER
1/1 point (ungraded)

Identify and select the component

that belongs to the SUPPLIER step in
the SIPOC diagram above. (One
answer only)

Small child who wants

sweeties

Select sweeties

Bag of sweeties

Candy producers

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 Correct (1/1 point)

SIPOC for the Sweetie

Shop C INPUTS
1/1 point (ungraded)

Identify and select the component

which belongs to the INPUTS step in
the SIPOC diagram above. (One
answer only)

Candy suppliers