BCG Most Innovative Companies 2023 Reaching New Heights in Uncertain Times May 2023
BCG Most Innovative Companies 2023 Reaching New Heights in Uncertain Times May 2023
19 Methodology
07 A Downturn Ups the Stakes in
Innovation
24 About the Authors
• A New Outlook?
F
or the third straight year, the evidence is mounting: In this year’s Most Innovative Companies report, we
companies that both prioritize innovation and make examine what innovation-ready leaders (those that are ready
sure that they are ready to act are widening the gap to develop product, process, and business model innovations
over less capable competitors. The leaders at these firms that can deliver sustainable impact) are doing to pull ahead
are consistently delivering new products, entering new and how innovation is building their resilience to economic
markets, and establishing new revenue streams. The uncertainty and fueling their pursuit of lower emissions. In
laggards struggle to make headway beyond incremental “A Downturn Ups the Stakes in Innovation,” we explore how a
improvements. potential downturn in 2023 is evoking a much different
response than did the 2009 financial crisis, especially among
This year, the findings from our global innovation survey leading firms. In “How Early Winners Are Unlocking AI’s
dovetail with other new BCG research showing that compa- Potential,” we dig into the critical role of artificial intelligence
nies built for the future share a common set of attributes (AI) in innovation as in many other areas of business today.
that enable them to exhibit superior performance, be more
resilient to shocks and disruptions, and exploit innovation
faster for value-creating growth. In addition to people and
technology capabilities (including, importantly, AI), one of
these attributes is an innovation-driven culture.
Where does innovation, R&D, and product development rank among your Respondents who cite innovation,
company’s priorities? (%) R&D, and product development as
their company’s top priority (%)
35
82
77 79 77 79
76 75 76 75 75
72 71
66 66 66 64 65
32 47 46
47 42 42
45 52 53 53 57 53
47 43 43 39 42
65
40 35 30
30 33 33 33
23 23 25 26 24 24 22 22 23 23
19
2005 2006 2007 2008 2009 2010 2012 2013 2014 2015 2016 2018 2019 2020 2021 2022 2023 Unready Ready
How will your company's innovation, R&D, and product development spending change this year in response to
macroeconomic factors? (%)
32
30
26
23 22
16 15
10 11
7
6
3
Ready Unready
For similar reasons, they also are more likely to orchestrate or strategy is its centralized Bosch Research unit. With 1,800
participate in ecosystems, engaging with external partners, highly specialized employees, this unit generates about a
even competitors, on innovations. They determine what they quarter of all Bosch patents. Bosch Research focuses on
need, whether it’s technology, data, or something else, and enabling technologies that can be applied across The Bosch
then work out the most effective way to access it. Group, such as AIoT, which combines AI and the Internet of
Things, to move from fundamental research to actual
They drive digital innovation with a clear bias towards new product innovation and large-scale commercialization.
digital products, agile teaming, and improving customer and Bosch builds on a broad ecosystem of internal business
marketing insights. They regularly review the performance of units and external partners to generate innovation ideas.
innovation units or vehicles (such as venture capital funds,
accelerators, incubators, and R&D) and shift resources toward While three-quarters of R&D spending has been devoted to
centers of success. And they understand that effective portfolio the company’s Mobility Solutions business and topics such
governance and management, especially with respect to data as electrification, driver assistance systems, semiconductors,
transparency, are key to driving impact. and sensors, Bosch supplements internal R&D investments
with targeted acquisitions to support high-priority areas, such
as its automated driving product portfolio.
Bosch: A Culture of Innovation
In 2022 alone, the company made three investments to
The Bosch Group (number 37 on the 2023 Most Innovative acquire IP for the next generation of mobility, consistent
Companies list) states in its annual report that “the basis with its goal of making Bosch a one-stop shop for “all the
for the company’s future growth is its innovative strength.” necessary building blocks of automated driving—from
While Bosch has a special ownership structure that actuators and sensors to software and maps,” according to
facilitates long-term planning and up-front investments, Mathias Pillin, president of the Cross-Domain Computing
it is a strong culture of innovation that underpins. Solutions division.
Bosch has a global R&D organization of about 84,800 For example, Bosch’s Semiconductor Ideas to the Market
employees, 44,000 of whom are software developers, in 130 team specializes in high-frequency-processing “System-on-
locations. From 2018 through 2021, the company has Chips” used in control units for the automotive industry. Its
maintained steady R&D spending as share of sales at FiveAI unit provides a modular cloud platform designed for
between 7.6% and 8.2%. A core pillar of Bosch’s innovation building software components and development platforms
Ranking
11–20 Pfizer (+7) J&J (+15) SpaceX Nvidia (+1) ExxonMobil Meta (-5) Nike (-5) IBM (-8) 3M (+18) Tata Group
Schneider General
21–30 Roche Oracle (-3) BioNTech Shell
Electric
P&G (+8) Nestlé (+22)
Electric (+1)
Xiaomi (+2) Honeywell
31–40 Sony (-22) Sinopec Hitachi (+6) McDonald's Merck ByteDance Bosch (-11) Dell (-24) Glencore Stripe
482
+3.3%
Annual TSR
287
100
F
rom an innovation perspective, this downturn (if it A New Outlook?
occurs) looks to be very different from others. During
the last recession, in 2009, companies reined in What’s going on in 2023? For one thing, as growth has
spending. The innovation plans we reported on in that slowed in core markets, the importance of being able to
year’s Most Innovative Companies report reflected that innovate new products and services that carry companies
belt tightening. Less than two-thirds of companies ranked into new markets with new business models has increased.
innovation as a top-three priority that year, and only 58% We reported in 2021 that most companies are at least
planned to increase spending. Nearly 15% expected to cut gradually or partially altering their core business models,
innovation investment. This year, by contrast, 79% of com- with digital opportunities and the sustainability imperative
panies see innovation as a top-three priority—15 points as two key forces driving the change. This dynamic
more than in 2009—and 66% plan to increase spending, continues today.
42% by more than 10%. (See Exhibit 5.)
More companies are building adjacent and new-
frontier business models to serve as growth engines. Many
firms are also planning to increase their spending on such
tools as M&A, innovation labs, and open innovation ecosys-
tems, despite the possible downturn. (See Exhibit 6.)
Where does innovation, R&D, and product development rank How will your company's innovation, R&D, and product
among your company’s priorities? (%) development spending change this year in response to
macroeconomic factors? (%)
100 3 100 5
10 6
18 9 7
80 80
26 20
28
60 +15pp 60
46 24
39 32
40 40
20 +8pp 20 +16pp 42
33
25 26
0 0
2009 2023 2009 2023
Increase significantly (>10%) Decrease slightly (-1% to -10%)
Top priority Top 3 Top 10 Not on the list
Increase slightly (1% to 10%) Decrease significantly (> -10%)
Companies are raising their commitment to innovation, In addition, the old adage about downturns separating
although many are not improving their capabilities as fast as winners and losers may be gaining real traction this time
they would like. Last year, for example, nearly 80% (39) of around. Top performers realize that playing a game of wait
BCG’s 50 most innovative companies ranked among the top and see can easily backfire in unstable times, as it gives
climate and sustainability (C&S) innovators, according to forward-looking competitors more time to position them-
global peer votes. Fully 60% of high-emitting companies were selves to win. For example, leaders know that building
targeting deep-tech innovation, and deep tech was the medium- to long-term resilience requires ongoing focus on
number one or number two innovation focus for those firms. C&S: 89% of innovation leaders cite it as a top-three priori-
In addition, many more committed C&S innovators are ty, and 49% of all companies have confidence in their C&S
leveraging external innovation vehicles that are typically used investment decisions (up from just 23% last year). Among
for longer term or more technologically advanced solutions. those prioritizing C&S, average “C&S readiness” increased
to 37% in 2023 from 28% in 2022, based on BCG’s innova-
Separate BCG research has shown that a group of companies tion to impact (i2i) parameters.
representing about 25% of the S&P 1200 have put in place
the capabilities that enable them to pivot from shoring up the
digital basics of their value chains to focusing on growth from
innovation. Some are on the leading edge of disruption in
their sectors and demonstrating considerable resilience in the
face of uncertainty. These companies are delivering impres-
sive results, far outpacing their peers on such key metrics as
shareholder returns and revenue and earnings growth.
How do you anticipate the use of innovation vehicles to change in response to macroeconomic factors such as a potential
downturn, inflation, or uncertainty? (%)
19 14 13 15 15 18
22
46 53 55 52
58
55 60
35 33 32 33 26 23 22
M&A Digital and Open innovation R&D Accelerator CVC fund Incubator
innovation lab ecosystem labs
+3
+23
-20
-14
+7
33 36
32
26
22
17
9 10 8 6
Acquire innovative Include innovation Acquire leaders M&A does not Access to new markets
technologies or experts in our target and employees with play a significant role
processes screening and due demonstrated ability
diligence process to innovate
41 38 33 35 33
47 49 45
32 31 31
32 32
30 29 29
23 28 30 35 34 36
22 26
Past year (2022) Expected allocation in Past year (2022) Expected allocation in
uncertainty/downturn uncertainty/downturn
Distance from core: Near-in/extension New to company (adjacencies) New to world (breakthrough)
Level of advantage: Near-in/sustaining Incremental Distruptive
Have you implemented a holistic view of the portfolio What metrics does your company use in innovation, R&D,
with end-to-end tracking available centrally as a source and product development (select up to three)? (%)
of truth to guide portfolio decisions? (%)
41
Overall revenue growth
33
35
Customer satisfaction
38
94
26
Impact on ESG goals
43
42 43
26
14 Return on innovation spending
23
Implemented Implemented 22
with impact1 Margin accretion
25
Data, Targets, and Collaboration. Ready companies The war for talent is a perennial issue. The job market is
emphasize use of fundamental tools and ensure greater still strong, but it has softened in many parts of the world,
data transparency, clearer portfolio targets, and more meaning it may be easier now to build or strengthen
collaboration. Three-quarters have full data transparency internal teams. The same conditions that provide
to support decision making, compared with only 35% of opportunities for M&A also offer the opportunity to
not-ready companies. Almost 60% have clear portfolio acquire qualified, innovation-focused talent.
targets, and more than half use regular portfolio meetings
to assess process. (See Exhibit 10.)
McDonald’s: Driving Growth with Digital
Innovation-Focused Talent and Culture. For many Innovation
“almost ready” companies, talent and culture is the dimen-
sion holding them back from realizing the full potential of Consider the case of McDonald’s (number 34 on the 2023
their innovation function. In fact, companies that are top 50 list), a restaurant industry frontrunner in technology
almost ready (according to BCG’s i2i assessment) lag ready innovation and investment, which has combined many of
companies more on talent and culture than on any other these practices to bolster its leading position in the indus-
dimension. Ready companies focus on an innovation- try. McDonald’s spends heavily on innovation through
focused culture and talent pipeline. They are three to four partnerships, labs, digital tools, and acquisitions. It was
times as likely as their almost-ready counterparts to have investing in AI (through M&A) as early as 2019 when it
successfully implemented a strong innovation-focused acquired Apprente, which develops voice-based, conversa-
recruiting and talent acquisition foundation across all tional technology, and personalization startup Dynamic
stages of the talent pipeline. And, as we will see in “How Yield to better customize the drive-through experience.
Early Winners Are Unlocking AI’s Potential,” the third
article in this year’s report, companies that realize impact
from AI have more than three times as many people
dedicated to innovation as those who don’t.
72 58 51
35 38 38
When the onset of the pandemic threated its in-restaurant • Go bargain hunting. Find attractive acquisitions and
business, McDonald’s launched the “Accelerating the build innovation into the M&A process by including
Arches” growth strategy, doubling down on digital, drive- innovation expertise on M&A teams and targeting new
through, and delivery. Digital innovations cut 30 seconds technologies and talent.
off drive-through ordering times during the pandemic,
enabling the restaurant chain to move more cars through • Acquire intellectual property (IP) on the cheap. Go
its windows when indoor dining was limited. McDonald’s after complementary ideas or capabilities and monetize
also has created a customer experience team to improve off-strategy IP assets. For example, investors are already
diner engagement on the premises and digitally by rewarding smart climate moves in their valuations.
combining data analytics and global marketing insights.
The company has similarly been using AI-driven • Raid competitors’ talent pools. Don’t be afraid to find
prediction and recommendation algorithms to decide talent wherever it may be—and locate talent pools in
what customers are most likely to want to buy and other industries—to build your own capabilities.
displaying it prominently on digital menus.
• Stage a network invasion. Intervene in ecosystems to
Good Advice (Updated) Stands the Test of Time expand access to external capabilities and talent.
Successful companies make a commitment to long-term • Use innovation to attack competitors’ profit
innovation while also taking advantage of near-term oppor- strongholds. Your innovation investments can disrupt
tunities, such as weakened competitors, to improve their the strongholds of others (as well as your own) by
positions. In our 2009 report, we offered “seven aggressive entering new markets with new models.
innovations strategies,” both long term and short term, for
leading out of the downturn. Nearly a decade and a half Some companies already have the tools to execute these
later, those approaches are still valid, although they could recommendations and to do so with speed. Catching up
be updated to add the following strategies to reflect today’s with the leaders is much more challenging than it used to
more technology- and data-intensive environment: be, because moving fast requires sophisticated capabilities
that are neither easy nor quick to acquire. If downturns do in
• Stay aggressively invested. Maximize the impact of your fact separate winners and losers, then winners are sitting
investments by optimizing the innovation pipeline and funnel. pretty—and that could make their competitors sitting ducks.
A
rtificial intelligence (AI) is having a big impact on The varying results that companies are achieving so far with
how companies approach innovation, but are AI further increases the distance between organizations that
companies achieving big innovation impact from AI? have well-functioning innovation engines and those that do
The evidence is mixed. not (See “The Formula for Innovation from Leading Com-
panies” in this report). Indeed, given AI’s transformational
The question isn’t whether AI can have an impact. While potential (which anyone can experience by taking ChatGPT
technical challenges that may prevent achieving full value for a spin), failing to master the technology could ultimate-
persist, many companies have realized some benefit— ly prove fatal to a firm’s innovation program. Widening the
and often with minimal investment. It’s more a matter of divide further, we are now entering a new world of AI that
whether companies are using AI properly and for use cases is rapidly expanding the possibilities for how users engage
with the potential to drive real business value. and experiment with technology. Whereas “old” AI relied
heavily on databases and supervised learning models, the
emerging “new” AI is more accessible and offers the
potential to unlock broader insights. (See the sidebar
“Defining AI in Innovation.”)
-15
61
46 44
29 29 27
16
10
How would you rate your company’s skill at leveraging big data, advanced analytics, and AI to help with innovation? (%)
54 50 46
20 20 17
Revealing market trends and Making portfolio prioritization decisions Identifying players with external innovation
competitor activities (such as domains, potential (such as alliances, partnerships, and
topics, and technologies) venturing M&A)
46 45 44
13 13 13
Informing innovation investment Identifying new innovation themes, Providing input to support the idea
decisions (such as starting an R&D project domains, adjacencies, technologies, and so on creation process (such as surfacing and
in any given field) validating ideas)
innovation themes, despite the fact that 50% of implementors quantification to pricing and personalization. The successful
realize impact from this use case. The use cases with the implementation across the organization has led to a reduction
most untapped potential across all industries include identify- in waste associated with raw materials and logistics, bringing
ing players with innovation potential, supporting the idea H&M closer to reaching its sustainability goals.
creation process, and identifying new innovation themes.
H&M combines AI and human input for amplified
H&M: Leveraging AI and Human Input for intelligence; the combination of data-driven AI and human
Amplified Intelligence intuition has proven to be more effective than either
capability on its own. One example is in end-of-season
Take the example of fashion retailer H&M, which leverages sales, where AI improved pricing and sales, but when it was
AI to optimize business processes, enhance personalization, combined with human input the results were twice as
and drive amplified intelligence with human collaboration. impressive as with AI alone. In implementing these AI
The company began exploring AI in 2016, using the vast solutions, H&M strongly emphasized ownership for
data it had available to enhance communication, personal- employees, trusting them to drive the execution by
ization, and offerings for customers. Management sought following an approach it calls “tight, loose, tight,” which
to embed the use of AI throughout the organization by has concrete strategies and metrics.
addressing various existing business challenges across the
entire value chain rather than focusing on a single use
case. Working with AI has helped H&M optimize various
aspects of its business, from fashion forecasting and
Making portfolio Revealing market Identifying players Identifying new Supporting the Informing
prioritization trends and with external innovation idea creation innovation
Overall
decisions competitor innovation potential themes process investment
activities decisions
Overall 32 37 36 35 29 29 26
Medtech 51
Materials 48
Chemicals 47
Pharma 39
Transportation 34
Finance 34
Telecom 34
Auto 33
Tech hardware 33
Travel 31
Energy 31
Manufacturing 30
Consumer 29
Software 27
Public sector 26
Media 24
Durable goods 21
Insurance 20
Retail 17
Quartiles
+53
-39 -15
-57 -40 -39
92 93
81 79 80 77
53
39 41
24
One active tech investment Two active tech Three active tech Four active tech Five or more active
(AI only) investments investments investments tech investments
H&M adopts an agile approach, implementing AI in waves A Strong Digital Backbone and Data Pipeline. To
through iterative testing and learning cycles, a methodology enable AI, companies must have established digital and data
it describes as “dream big, start small, and scale fast.” capabilities. Leaders make data and technology accessible
H&M’s entrepreneurial culture helped employees adapt across the organization, avoiding siloed and incompatible
and take pride in their work alongside AI systems, empha- tech stacks and standalone databases that impede scaling.
sizing the importance of value over technology capabilities. Our research into AI scaling has shown that companies that
make more than 75% of technology and data widely available
have a 40% greater likelihood of realizing AI use cases at
Four Impact Success Factors scale than those that make 25% or less widely available.
The survey reveals that among companies that have
AI alone won’t supercharge an innovation program. invested in AI, those that have successfully implemented
Companies must have the right platforms and practices in AI in their innovation processes are 1.5 times as likely to
place. In our experience, companies that successfully scale prioritize full data transparency and effective digital tools
AI typically dedicate 10% of their investment to algorithms, for decision making. They are also twice as likely to have
20% to technology, and 70% to people and embedding AI an active digital innovation laboratory, and they invest in
into business processes. AI can also accelerate the ability an average of 2.5 times as many complementary
to access external sources of input, speed the generation technologies (such as IoT and augmented reality). These
and evaluation of ideas, and inform decision making. complementary technologies in turn generate data to
Through our research and case work, we have identified enhance AI algorithms, creating a positive feedback loop
four key factors to help companies successfully incorporate as algorithms learn from what they do.
AI into their innovation efforts.
Impact Implemented
Companies that see impact from Companies that implemented AI
implementing AI with no impact
Ideas generated
Average number of ideas
generated per year 451 5x 84
more ideas generated
Ideas validated
Average number of generated
ideas being validated 69 19
Ideas incubated
Average number of validated
26
2x 11
ideas being incubated more selective in incubation
T
Moderna’s CEO, Stéphane Bancel, has publicly cited o achieve impact responsibly, AI needs leadership
“going digital” as a key reason for the biotech’s success. from the top, the right foundational capabilities, and
From its inception, Moderna built much of its drug discovery strong guardrails. These elements require time and
and manufacturing process in the cloud, incorporating AI investment. But given the technology’s transformational
throughout. By prioritizing a digitally enabled mRNA potential, especially for innovation, they are worth the effort.
platform over any one particular product, Moderna has
been able to deliver rapid vaccine and drug development
that builds quickly on each consecutive success.
Will Cornock is a partner in the firm’s New York office. You Wendi Backler is a partner and director, innovation
may contact him by email at [email protected]. analytics and IP, in the firm’s Toronto office. You may
contact her by email at [email protected].
The authors thank the following colleagues for their assistance BCG’s Most Innovative Companies ranking is based in
with the preparation of this report: Faisal Akkawi, Gabe large part on a survey of more than 1,000 global innovation
Bouslov, Jon Campos, Malvika Verma, Duc Anh Phi, Yohei executives who were polled in December 2022 and January
Shoji, Philipp Strack, Michael Wahlen, and Gabriel Wang. 2023. We assess a company’s performance on four
dimensions and then take an average of normalized scores to
calculate its overall ranking. These four dimensions are:
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