Congratulations!

We are pleased to learn that you have accepted your offer. We trust that your knowledge, skills, and
experience will make you one of our most valuable assets.

We know you are excited to set sail and start your maritime hospitality career, however we want
you to know that assignments depend on the opening and availability onboard may take 3-6
months waiting period. We further advise you not to resign from your current job..

While waiting for your assignment, let’s have a look at the steps you need to take before you are
ready to go on board. To make the joining process and travel preparations smoother for you, please
see guidelines below which lists the important documents you need to ready.

An assigned Onboarding Specialist will provide additional instructions for your Pre-employment Medical
Exam (PEME), Visa, etc., and validation of uploaded documents will be done after receiving your Letter of
Employment (LOE).

Kindly email [email protected] within 72 hours to confirm that you are available to start
processing your document in the next 120 days. If not, please tell us the reason and state your next
date of availability.

Welcome to our team!

Best Regards,

Onboarding Team
Human Resources | Employee Experience

ANTI-SOLICITATION POLICY
You should never pay money for an interview, position or shipboard assignment. The only costs you should incur in
joining the ship are items such as passport, seaman's books, national identification documents, medicals, airlines
tickets, certifications and licenses as required by position.

If you are asked to pay money for an interview, position or ship assignment, or suspect other unethical activities,
we encourage you to contact our AWARE Compliance and Ethics Hotline:

Report Online -www.reportlineweb.com/aware

Send an Email [email protected]
Call Toll Free
- Shoreside - 888-81-AWARE (888-812-9273)
- Shipboard - **88
 DOCUMENT
GUIDE
FOR FILIPINO NEW HIRES
 TABLE OF
CONTENTS
03 How to Upload Your Documents in C-TRAC

05 Background Check & STCW Training Certificates

07 Seaman’s Book

09 Worker's Information Sheet (WIS)

13 Anti-Piracy Awareness Seminar (APAS) and Pre-Departure

Orientation Seminar (PDOS)
15 C-TRAC Information

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How to Upload Your Documents in C-TRAC

Step 1. Log into your C-TRAC account

Step 2. Go to DOCUMENTS

Step 3. Click on the specific document you want t o upload

Step 4. Take a photo of or scan the document and save the file in jpg or pdf format

Step 5. Upload the file

Step 6. Enter your document details

Step 7. Click ADD

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C-TRAC Document Status

Please refer to the color-coded status guide in C-TRAC to track the status of your r equirements.

• Yellow – Document Not Submitted (you have not yet uploaded your required document
• Orange – Pending Document Approval (your document details are incomplete)
• Red – Disapproved/Document Rejected (your uploaded document is invalid and has been
rejected by your Onboardin g Associat e)
• Green – Completed (your documen t has been verified as valid for your assignment

For any rejected documents, you will receive an email stating the reason for the rejection.

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4. Background Check

Check your email from time to time to see if you’ve received an email from Hire Right, which is
contracted by RCL to perform a background check on you.

If you receive an email from Hire Right, please provide all the information they are requesting to
avoid any delays in the Background Check process.

5. STCW Training Certificates

All new hires need to obtain a:

Basic Training (BT) certificate with Certificate of Proficiency (COP)

Important Reminder: BT is a requirement for Seaman’s Book application. You must obtain
your COP at the Maritime Industry Authority (Marina). An RCL Medical Certificate for
Service at Sea is a requirement for COP application.

Ship Awareness and Seafarers with Designated Security Duties (SDSD)

You can undergo your BT and SDSD training at any Marina-approved maritime training
facility. We highly recommend the Philippine Center for Advanced Maritime Simulation and
Training (PHILCAMSAT). For more information, go to ww w.philcamsat.com.ph or visit their

Proficiency in Survival Craft and Rescue Boat (PSCRB) – Required for all Marine Personnel

2F First Maritime Place

7458 Bagtikan Street
San Antonio Village, Makati City

After receiving your BT certificate:

- Log into your C-TRAC account

- Go to DOCUMENTS

- Click on STCW

- Take a photo of or scan your BST certificate

- Save the file as jpg or pdf

- Go to Description and select Basic Training

- Enter your BT details

- Upload the file and click ADD.

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 After receiving your SDSD certificate:
- Log into your C-TRAC account
- Go to DOCUMENTS
- Click on STCW
- Take a photo of or scan your SDSD certificate
- Save the file as jpg or pdf
- Go to Description and select SDSD
- Enter your SDSD details
- Upload the file and click ADD

After receiving your PSCRB certificate:

- Log into your C-TRAC account
- Go to DOCUMENTS
- Click on STCW
- Take a photo of or scan your PSCRB certificate
- Save the file as jpg or pdf
- Go to Description and select Others
- Enter your PSCRB details
- Upload the file and click ADD

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6. Seaman’s Book

Your Seafarer’s Identification and Record Book (SIRB) or Seaman’s Book must be valid for the
entire length of your contract. A Seaman’s Book issued starting 2017 is valid for 10 years.

Go to http://www.marinaappointment.com/marina/documentary_requirements_sirb.php to view
the requirements.

Go to http://www.marinaappointment.com/marina to schedule an online appointment.

After receiving your Seaman’s Book:

- Log into your C-TRAC account

- Go to DOCUMENTS
- Click on Seaman’s Book
- Take a photo of or scan the page with your photo and details
- Save the file as jpg or pdf
- Enter your Seaman’s Book details
- Upload the file and click ADD

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Your Seafarer's Identification and Record Book (SIRB) or Seaman's Book must be valid for at least
one year from your joining or sign-on date.

Kindly note that the correct SIRB Number is the one highlighted in yellow (see picture below).

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7. Worker's Information Sheet (WIS)

Register with POEA’s online registration facility. This is open to all Filipino applicants aspiring
anytime. You need to have a valid Seaman’s Book before you can have the e-registration
number and Worker’s Information Sheet or WIS.

For the e-registration, please check this website: https://eservices.poea.gov.ph/Home

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Review your WIS and verify the information. Make sure it contains error-free information about
your Seaman’s Book. This is needed by eRegistration System when we process your POEA
contract. If none appears in the WIS or if the information is inaccurate, rectify this under Section 3
of your POEA profile.

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Additional information for the POEA e-registration You will need the following to register:

1. A working personal email account

2. A valid Philippine passport
3. Applicant is at least 18 years old

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Reminders:

1. Section 1-For Seabased applicant/worker, select Sea-based in the class preference then
select Agency Hire
2. Your eRegistration account will be put to dormant status if there is no trace of login after 6
months.
3. For additional information, send an email to [email protected] or call the POEA
Infor Center Tel No. 7221144 or 7221155.
4. Please ensure that the personal information indicated on your WIS application is based on
your passport.

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9. Anti-Piracy Awareness Seminar (APAS) and Pre-Departure Orientation Seminar (PDOS)

POEA requires all Filipino seafarers to undergo an Anti-Piracy Awareness Seminar and a
Pre-Departure Orientation Seminar before joining their vessels.

Send an email to [email protected] to request APAS and PDOS schedules.

APAS and PDOS are whole-day sessions so you will need to schedule each on separate days.
Use the subject line: APAS / PDOS Training Schedule Request. APAS is held every
Tuesday and PDOS is held every Monday, Wednesday, and Thursday, at the RCM

After receiving your APAS certificate:

- Log into your C-TRAC account

- Go to DOCUMENTS
- Click on Anti-Piracy Training
- Take a photo of or scan your APAS certificate
- Save the file as jpg or pdf
- Enter your APAS details
- Upload the file and click ADD

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After receiving your PDOS certificate:

- Log into your C-TRAC account

- Go to DOCUMENTS
- Click on Pre-Departure Orientation Seminar
- Take a photo of or scan your PDOS certificate
- Save the file as jpg or pdf
- Enter your PDOS details
- Upload the file and click ADD

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PhilHealth Legal Dependent

OWWA Legal Beneficiary

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 Allottee Information

Important Reminders: You need to upload the following Government IDs in your C-TRAC Account in
order for your POEA Contract to be generated in your RCLCrewTravel Account:

• SSS ID
• PhilHealth ID
• Pag-IBIG ID

Go to https://rclcrewtravel.com/images/NewHireGuide/Government-IDs-Guide-for-Filipino-Crew.pdf
for a quick guide on your government IDs.

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