Chapter 3 Job Analysis and Description

4. Job Analysis and the Talent Management Process

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1) Which of the following terms refers to the procedure used to determine the duties associated
with job positions and the characteristics of the people to hire for those positions?
A) job description
B) job specification
C) job analysis
D) job context

2) The information resulting from a job analysis is used for writing ________.
A) job descriptions
B) corporate objectives
C) personnel questionnaires
D) training requirements

3) All of the following types of information will most likely be collected by a human resources
specialist through a job analysis EXCEPT ________.
A) work activities
B) human behaviors
C) performance standards
D) employee benefits options

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4) Which of the following most likely depends on a job's required skills, education level, safety
hazards, and degree of responsibility?
A) employee compensation
B) organizational culture
C) annual training requirements
D) OSHA and EEO compliance

Compensation. Compensation (such as salary and bonus) usually depends on the job’s required
skill and education level, safety hazards, degree of responsibility, and so on—all factors you
assess through job analysis.

5) Allison, a manager at a large clothing retail store, needs to determine essential duties that have
not been assigned to specific employees. Which of the following would most likely provide
Allison with this information?
A) work activities
B) job context
C) job analysis
D) performance standards

6) The ________ lists a job's specific duties as well as the skills and training needed to perform a
particular job.
A) organization chart
B) job analysis
C) work aid
D) job description

7) Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job
analysis. What should be Jennifer's first step in the process?
A) deciding how the gathered information will be used
B) collecting data on job activities and working conditions
C) selecting representative job positions to assess
D) reviewing relevant background information

8) Which of the following data collection techniques would be most useful when writing a job
description for a software engineer?
A) distributing position analysis questionnaires
B) interviewing employees
C) analyzing organization charts
D) developing a job process chart
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9) Which of the following is a written statement that describes the activities, responsibilities,
working conditions, and supervisory responsibilities of a job?
A) job specification
B) job analysis
C) job description
D) job context

10) Which of the following refers to the human requirements needed for a job, such as education,
skills, and personality?
A) job specifications
B) job analysis
C) job placement
D) job descriptions

11) All of the following requirements are typically addressed in job specifications EXCEPT
________.
A) desired personality traits
B) required education levels
C) necessary experience
D) working conditions

12) Which of the following indicates the division of work within a firm and the lines of authority
and communication?
A) process chart
B) employee matrix
C) organization chart
D) corporate overview

13) A(n) ________ shows the flow of inputs to and outputs from a job being analyzed.
A) organization chart
B) process chart
C) job analysis
D) job description

14) A workflow analyst would most likely focus on which of the following?
A) methods used by the firm to accomplish tasks
B) behaviors needed to complete specific work
C) a single, identifiable work process
D) a quantifiable worker skill

15) During the job analysis process, it is important to ________ before collecting data about
specific job duties and working conditions.
A) test job questionnaires on a small group of workers
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B) confirm the job activity list with employees
C) select a sample of similar jobs to analyze
D) assemble the job specifications list

16) The fourth step in conducting a job analysis most likely involves collecting data about all of
the following EXCEPT ________.
A) required employee abilities
B) typical working conditions
C) employee turnover rates
D) specific job activities

17) During the job analysis process, the primary purpose of having workers review and modify
data collected about their current positions is to ________.
A) confirm that the information is correct and complete
B) provide a legal benchmark for employer lawsuits
C) encourage employees to seek additional job training
D) validate the job specification list provided by HR

18) What is the final step in conducting a job analysis?

A) writing a job description and job specifications
B) validating all of the collected job data
C) collecting data on specific job activities
D) reviewing relevant background information

19) Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social
skills as indicated in the firm's job ________.
A) specifications
B) analysis
C) reports
D) descriptions

20) The primary drawback of performing a job analysis regards the ________.
A) unverifiable data a job analysis typically provides
B) certification required to conduct a job analysis
C) amount of time a job analysis takes to complete
D) redundant information gathered during a job analysis

21) Job ________ means assigning workers additional same-level activities.

A) enrichment
B) assignment
C) enlargement
D) rotation

22) Which of the following terms refers to systematically moving workers from one job to
another?
A) job rotation
B) job enrichment
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C) job enlargement
D) job adjustment

23) Which of the following terms refers to redesigning jobs in a way that increases the
opportunities for the worker to experience feelings of responsibility, achievement, growth, and
recognition?
A) job rotation
B) job enrichment
C) job reengineering
D) job enlargement

24) Jack is an employee at a Best Western Hotel. Some weeks he works with the catering group,
and other weeks he assists the reservations clerk or the parking attendant. This is an example of
________.
A) job enlargement
B) job rotation
C) job enrichment
D) job specialization

25) Which of the following is the primary disadvantage of using interviews to collect job
analysis data?
A) Interviews are a complicated method for collecting information.
B) Employees may exaggerate or minimize some information.
C) Interviews provide only general information about a worker's duties.
D) Interviews may require managers to reveal the job analysis function.

26) Interviews for the purpose of collecting job analysis data will most likely address all of the
following topics EXCEPT ________.
A) hazardous conditions
B) primary work duties
C) required education
D) personal hobbies

27) Job analysts collecting information through observations and interviews benefit from the use
of a(n) ________ to guide the process and ensure consistency.
A) structured list
B) electronic diary
C) job description
D) organization chart
28) Which of the following is the primary disadvantage of using questionnaires to gather job
analysis information?
A) Questionnaires are the most expensive method of collecting data.
B) Supervisors are required to verify all collected questionnaire data.
C) Questionnaires are too open-ended for statistical information.
D) Developing and testing questionnaires is time-consuming.

29) For which of the following jobs is direct observation NOT a recommended method for
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collecting job analysis data?
A) assembly-line worker
B) accounting clerk
C) attorney
D) nurse

Essay questions

1) How does job analysis support human resource management activities? Briefly describe one
of the methods commonly used for gathering job analysis data.

2) What are the steps involved in the job analysis process?

3) Briefly discuss the methods available for collecting job analysis information.

4) What is the difference between job enlargement, job rotation, and job enrichment?