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Lesson 4 Housekeeping Organization

The document discusses housekeeping organization and responsibilities. It defines housekeeping as the upkeep and maintenance of cleanliness and order in a house or lodging establishment. The housekeeper is responsible for ensuring cleanliness, order, and guest comfort and safety. Housekeeping includes domestic maintenance of private homes and institutional maintenance of commercial properties like hotels. Key housekeeping responsibilities include maintaining clean guestrooms and public areas, linen and laundry services, employee uniforms, furniture and facilities, and special guest services. Responsibilities are divided among managers, supervisors, room attendants, mini-bar attendants, housemen, gardeners, pest control technicians, and laundry staff.

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Roge Aronzado Cabael
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214 views

Lesson 4 Housekeeping Organization

The document discusses housekeeping organization and responsibilities. It defines housekeeping as the upkeep and maintenance of cleanliness and order in a house or lodging establishment. The housekeeper is responsible for ensuring cleanliness, order, and guest comfort and safety. Housekeeping includes domestic maintenance of private homes and institutional maintenance of commercial properties like hotels. Key housekeeping responsibilities include maintaining clean guestrooms and public areas, linen and laundry services, employee uniforms, furniture and facilities, and special guest services. Responsibilities are divided among managers, supervisors, room attendants, mini-bar attendants, housemen, gardeners, pest control technicians, and laundry staff.

Uploaded by

Roge Aronzado Cabael
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Housekeeping Organization

HOUSEKEEPING
It refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment.

HOUSEKEEPER
He is responsible for administering housekeeping maintenance and for ensuring that everything is in order and that all occupants are
made comfortable, safe, and protected from disease-causing bacteria.

TYPES OF HOUSEKEEPING:

1. Domestic housekeeping - refers to housekeeping maintenance in a house. It covers bedrooms, kitchen, dining, receiving area,
grounds and the surrounding areas within the house.

2. Institutional housekeeping - applies to housekeeping maintenance in commercial lodging establishment like hotels, resorts, inns
and apartelle. It covers guest rooms, hallways and corridors, lobby, public rooms and restaurants, offices, stairways, windows,
stores, concessionaire shops, grounds, linen and laundry area.

SCOPE OF HOUSEKEEPING MAINTENANCE:

The responsibilities of the Housekeeping Department include the following:

1. Guestrooms maintenance

 Maintaining cleanliness and orderliness in the guestroom.


 Furnishing the room with the necessary amenities and supplies such as bed, linen, appliances, etc.
 Attending to service request of house guests.

2. Maintenance of public areas

 Maintaining the cleanliness and orderliness in all public areas which include lobby, corridors, function rooms, grounds, etc.
 Maintaining the upkeep of the surroundings of the building by keeping it clean and free of liters.
 Maintaining an attractive landscape to enhance eye appeal.
 Keeping the public areas free of safety hazards.
 Undertaking minor repair like busted bulbs, broken furniture, etc.

3. Maintenance of linen and laundry service

 Collecting and delivering laundry items for house guests or in house occupants.
 Washing, drying, ironing guest laundry as well as linens used in banquet functions, food service and guestrooms.
 Mending service.

4. Washing, issuance, repair and inventory of employees' uniforms

5. Installation, cleaning and maintenance of furniture, fixtures and facilities

6. Provision of special services like baby sitting, polishing shoes, etc.

7. Updating the status of guestrooms in the property management system used by the hotel/lodging establishment (Fidelio,
Opera)
DISTRIBUTION OF HOUSEKEEPING RESPONSIBILITIES

The Housekeeping Manager or Executive Housekeeper


He is responsible for maintaining a smooth and efficient flow of operations in the Housekeeping Department. He sees to it that
housekeeping maintenance is carried out in accordance with prescribed standards and policies.

Room Maintenance Supervisor


He directs and controls rooms keeping activities including room make up, installation of mini bar and other room amenities. He
ensures conformity to prescribed rooms keeping standards and policies.

Public Area Supervisor


He directs and controls all activities concerning public area maintenance and ensures conformity to prescribed housekeeping
standards and policies.

Linen and Laundry Supervisor


He/She supervises and evaluates the work of laundry, linen, and sewing room employees. He/She ensures conformity to prescribed
sanitary standards in linen and laundry management.
Room Boy, Chambermaid and Room Attendant
He/She attends to the maintenance and upkeep of all guestrooms and service areas assigned to him/her.

Mini-Bar Attendant/Runner
He is responsible for performing mini-bar installation, listing, replenishing, inventory-taking, stocking, requisitioning, and other
related functions.

Houseman
He is responsible for the upkeep and maintenance, cleanliness and orderliness in public areas assigned to him.

Gardener/Grounds Maintenance Crew


He is responsible for maintaining the grounds including plants and landscape.

Pest Control Technician


He attends to the prevention and control of pests through preventive and corrective techniques

Linen Attendant
He/She sorts, folds, and stacks washed linens to be delivered to appropriate storage areas.

Laundry Attendant
He/She operates or tends washing or dry-cleaning machines to wash or dry-clean linens, uniforms, bed sheets, curtains, and other
guestroom or guest's articles.

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