Question Option 1

Identify the technique which is NOT used in Job Job Enlargement

Designing.
Identify the option from following which is not the Reduction of
advantage of Functional organisation. barriers in operarion

Select the option that is excluded from the techniques used Kaizen
for quality of the work.
Summerarize this statement in ONE word - "A place business
where people come together, organize and co-ordinate
activity to achieve some specific goal".

Explain concept of Co-operative briefly. is a for-profit

business owned by
two or more people.

Organisation Behavior is based on following three Investigative study

concepts,except. Select the option that can be excluded of individual
from the options with respect to basis of

Which organisaitonal relationship gives a greater job formal organization.

satisfaction and results in maximum production?

Identify an option that is NOT among the components of a Owner

business .
Interprete the" Production Function" of business This is a process
organisation. where raw material
and other resources
are put to use.

Choose the role manager performs when ,he or she Entrepreneurial Role
evaluates information collected through monitor role and
then the evaluated information is disseminated to the
concerned employee for further process.

What do you understand by organizational change . It is change in

customer group of
organization.

To cope up with change process ,a manger should work on Communication

all the factors except one.Identify the INCORRECT one.
When a Production manager has a talk with inventory Informational roles
officer for inventory records or placing an order for next
week at the same time discusses with marketing manager
about feedback from customers.Identify the type of role
delivered.

Select the CORRECT option for Line structure type of Finanace dept of
organization. organization
Summerarize this statement in ONE word - "Method of six sigma
shared problem solving by thinking intensely about it, in
which member of a group spontaneously contribute ideas.

Organise the elements of the term SIPOC in CORRECT Suppliers, Input,

ORDER. Process, Output and
Select the CORRECT option which is used to analyed and customer
Pareto chart
prioritized the ideas designed during brainstorming session
before implementation.
Who conducted the Hawthorne experiment? William Gilbreth

Choose the Option which is NOT part of steps in Obtain CEO

implementing TQM. Commitment

Interprete the term-" Esprit de corps"briefly. Equality of treatment

Compare the theories prescribed by Henry Fayol’s and Taylor focused on

Taylor ,and select the correct statement. top management and
their actions while
Henry Fayol
emphasized upon
Individual worker
and machine
relationships

Supply of human and material resources and helps to planning

achieve the objective of business. Suggest a term for this.

Which of these organiztaion is created for technological formal organization.

purpose?
Which organisational relationship gives a greater job formal organization.
satisfaction and results in maximum production?
Which of these is excluded from Principles of Classical Specialization of
Management Theory? labour
Which of these is NOT among the advantages of Eliminate or reduce
conducting a time and motion study? ineffective
movements

With reference to term Motivation ,Identify the class of drives

CORRECT option that induce individual or group of
individuals to work.

"Direction should be such that the individuals can integrate Unit of command
their objectives with organizational objectives." Translate
this sentence into a concept from the given options.

Summarize this statement in a term - "A process where Job Enlargement

employee characteristics and qualification required for the
post are defined along with duties and tasks for
satisfactory performance."
How do you view application of Social psychology in It helps in
organizational behavior?Identify the INCORRECT one . understanding and
managing behavioral
changes within
organization.

Management is that function of an enterprise which 1

concerns itself with the direction and control of the various
activities to attain the business objectives.”

The most important resourse of any organisation is Manpower

Chart is a graphical presentation of data with different Signs
Resources are 1&2
1) Material
2) Components
3) Both Material and components
4) Human

Natural resources are used as Supportive material

From the following list which is not the most basic resources Land

Which is not a tangible resource of an organisation from the Goods

following list.
Organisational behaviour is A science

Following are the forms of business houses other than Sole propritorship
Employee of any organisation is responsible for Execution of
strategies
The products extracted from natural resources which are used Primary Industries
for
Production of Petrol Diesel kerosene are the examples of Manufacturing
___type of Industry Industry
Atomobile,Electronic Machines like TV,Washing machine are Assembly Line
the producs of ___type of Industry Industry
Educational service falls in the categry of Primary Industry
Database along with _____are providing vast of information Hyperlink
across the internet
Customer satisfaction is an_________type of objective Organisational
Objectives
14 Principles of Management are profounded by____ Peter Drucker
The Pricnciple which deals with only one boss for each Initiative
employee is __________
Following are the sense that organisation need to grow into Belongingness
the employees except
The eld of organisational behaviour examines such questions Interpersonal conict
as the nature of leadership, eective team development, and resolution; motivation
of individuals

The field of organisational behaviour is primarily concerned The behaviour of

with individual and groups.

The manager of an organisation need to be able to Explain

_____________except
following are the options related to planning, except Achieve objectives of
organisation

Planning closely connected with Creativity

Planning does not answer for following question. What need to

accomplished?
Planning does not help to find out Need of orgnasation
structure
The most important asset in an organisation is Infrastructure
Staffing is the process of management that is not concerned Acquiring &
with Developing
Staffing does not include Righ person
Staffing process does not include Organising
A person is not a leader if he/she is not concerned with Empowering team

Leadership helps to upgrade Individual

Which is not the factor included in 4 M of Mangement Men
The objectives of management are achieved by functions like Planning
Manangement accepts social changes and introduces Innovative Technology

Manager must have following skills except Technical skills

The niddle level manager need to have more technical skills planning
related to
Political skill relate to Influencing people.
The skills under which manager can identify key factors is Decison making skills

From the list given below which is not a managerial role Working on Objectives

Educating childfren,Health programs,prevent from Organisation

air,water,noise pollution are the function towards
Organisational change is one Which affects pattern
of work
Following are the factors affecting organisational change other Diverse Workforce
than
To overcome the loopholes for change, training is given to Leaders

The change is quickly acceptable with the help of Knowledge

The ______Manager is responsible for short term planning. functional manager

______have formal authority to use organisational resources CEO

and make decisions,,
_____skill affects the condition of an organisaiton. Technical skills
Under the category of decision roles , the roles are Entrepreneurial Role
except______________
Decision role require managers to plan Strategy

_________is the backbone of any organisation Customer

Which is not a legal aspect of social responsibility legal & Government

Select the option which is NOT among Quality Trilogy of Quality Planning
Dr Juran.
Name the element which is excluded from the important Goals
elements of a matrix organization.
List the different types of departmentation in the Functional
organization. Find the INCORRECT one .
Choose the CORRECT option that is concerned with Task Responsibilities
oriented leaders.

Study of organisation behavior focuses on which of these Human

option?
Which of these is excluded from levels of planning. Corporate plan
Define Anthropology. focuses on cultural
systems, beliefs,
customs, ideas and
values within a
society and the
comparison of with
aspects like values,
attitudes and even
cross-cultural
analysis,
organizational
culture,
organizational
environment.

Which of these is NOT there in tools of Co-ordination? standadization

What do you mean by delegation? it is assigning certain

authorities and
responsibilities by
superior to
subordinate

Name a Scotish scientist ,who coined a term division of Dr Deming

Labor first time .
The decision making process is affected by factors like Yes, These factors
perception ,organizational issues and environmentalissues . affects the decision
What is your interpretaion about this statement. making process in
all situaltons

Control system of an organisation has no influence over internal environment

which of these factors?
If a leader is using action to motivate employees towards Planning
goals, he or she is using what method of management?

Suggest ONE word for- "Study of the movements of both fatigue study
the workers and the machine to eliminate wasteful
movement".
The decisions are benficial if they are Taken timely

To run the business, person needs to have Well equipped with

skills and knowledge
Following are the nature of business except Producing goods and
services

There are basicaly three components of business except Owner

To manage any organisation what is required? Division

Adopting any system depends on Complexity

In Production of Good come following products Cloths

Owner of the business is not responsible for Preparing objectives

Employess are treated as Manager

Out of following which is not an option relatated with Quality products
Customer satisfaction
The Industry which uses natural resources as raw material is Primary Industries

Food production and food preservation are the examples of Analytical Industry

Government and private institutions are established to provide Finanacial Servies

services like
In strategy formulation, the forces that must be focused for potential entrants in
industry analysis includes ------------- market

The example of customer perspective in balanced scorecard employee turnover

is--------- rates

The way an organization match its capabilities with available elasticity incurrence
opportunities to accomplish its goals is classified as ------------

The example of internal business perspective in balanced employee turnover

scorecard is rates

The balanced scorecard perspective which measures strategy learning perspective

profitability and amount of operating income results from cost
reduction is classified as ------------
Following are the factors affecting establishment of business Sources of business
organisatin except
Supply quality products and services are the objectives under Organisational
which category? Objectives
Educational Services are part of Primary Industries. 1

While performing managerial role, Interpersonal Skill help 1

to treat organization as a family and try to keep everyone
together.
Organizational Hierarchy can be defined as the 1
understanding; prediction and management of the human
behavior affect the performance of the organizations”

Material management deals with campus planning and 1

designing for the movement of materials within the
organization.
Fishbone Diagram is also called as cause and effect 1
diagram or Ishikawa diagram.
Henry Fayol viewed management as a profession that can 1
be trained and developed and emphasized on policy aspect
at top level management.
Delphi method is a technique used for decision making 1

In TQM process all quality related process within the 1

organization are considered for improvement.
Cash inflow and outflow during a specified period is 1
decided during master budget.
In _____________________ role manager assigns Disturbance handler
resources to develop innovative goods and services, or to role
expand a business
_______________________derieves from position they Reward power
are allotted and it provodes decision authority.

Every manager has to manage the customers

__________________that are necessary for getting output
in the form of finished product.
___________________ is a relatively enduring attitude
organization of beliefs, feelings, and behavioral tendencies
towards socially significant objects, groups, events or
symbols”
_________________ is an approach that organizations use Total productive
to improve their internal processes and increase customer maintainance (TPM)
satisfaction.

Work assignement is done under which principle of Fayol Unity of Command

Who says that "Management is an art of getting things done Peter Drucker
by people"
Six Sigma seek to improve the quality of output by By removing causes of
defects
As per webster's dictionary Profession is an occupation Specialised
requires Knowledge

Total quality management ideas were developed by Peter Drucker

Management is as ______________term Economical

Management is Process of organised

activity

Management is process of co-ordinating its resources choose finance

odd one out
Organisation structure means Departmentalisation

Choose odd one out related to simple organisational structure Time

and the relative factors like
 Option 2 Option 3 Option 4

Job Rotation  Job Enrichment Job specification

Experts in knowledge Increase in efficiency Slow decision

Budgeting Delegating of authorities CPM

Organization management corporate

The owner of the business is a limited liability  is a limited liability business that can
has unlimited liability for business that has a separate organize for-profit or not-for-profit.
the debts incurred by the legal personality from its
business. members.

impact of organisational Application of knowledge Study of Boss-Employee relationship

structure on human to achieve organisational
behavior effectiveness.

informal organisation strategic organisation business organisation

employees competitors customers

Sale of goods produced by finding out right vendor for equipping with other resources like
production department raw material supplies. material, technology, finance etc.

Disseminator role Spokesperson role Negotiator Role

It is change introduced due it is “one which ultimately It is change the change introduced due to
to changes in team of affects the pattern of work promotions of employees.
investors and/or relationships within
the organization.
Training facilitating retrenchment Awarding and Celebration
activity
Monitor Role Disseminator role  Liaison role

Military organization banking & insurance Manufacturing organization.

organization
pareto chart benchmarking brainstorming

System,Input, Process, system ,information, sales ,inventory,process ,Output and

Output and customer Process, Output and customer
Affinity Diagram customer
flow chart Fishbone Diagram

Taylor Deming Elton Mayo

Create a Steering Prepare a Flow Diagram of Informing and educating the clents of the
Committee Company Processes organisation as they are part of the
process.

Consolidation of Harmony, cohesion among No slacking, bending of rules

management functions personnel.

Tyalor Derived 5 functions Taylor viewed Management Fayol’s theory is more widely applicable
and 14 principles of as Theory of than that of Taylor, although Taylor’s
management while Henry administration whereas philosophy has undergone a big change
Fayol coined Time and according to Fayol it was under influence of modern development.
motion study Theory of Scientific
Management.

Organization mangement controlling

informal organization. business or organisation. strategic organization.

informal organization. business or organisation. strategic organization.

Unity of command Unity of direction decentralization

Facilitate and speed Eliminate unnecessary retaining employees and attracting new
effective movements work talents

class of desires class of needs entire class of drives. Desires, needs,

wishes and similar forces

Direct supervision Harmony of objectives Efficiency

Job simplification job enrichment Job rotation

This helps in establishing it facilitates and accelarates It focuses on improving cross cultural
better communication group decision making aspect.
within the organization.

Money Machine Minute

Diagrams Symbols Structures
1 &3 1&4 2 &4

Raw material Extra material Non useful material

Labour Infrastructure Capital

Machinery Finance Information

An art A science as well as an art A concept

Partnership Borrowed Cooperative

Implementation of strategies Execution and Benefit of business
implementation of strategies
Secondary Industries Tertiary Extraction Industry

Synthetic Industry Analytical Industry Process Industry

Process Industry Manufacturing Industry Construction Industry

Secondary Industry Tertiary Extraction Industry

Web Data source Web browser

Social Objective Personal Objective Technical Objective

Henry Fayol Taylor Harold Koontz

Unity of Direction Unity of Command Discipline

Team spirit Unity Knowledge

Organisational control; Motivation of individuals; Planning; development

conict management planning

How resources are efectively Control processes and Both a and c.

managed. interactions between
organisations, external
context.

Predict Evaluate n modify human Umderstand

behavior.
forecasts for compnay Tool for managing Makes sure Profit
growth unexpected situations

Innovation Setting objectives Creativity and Innovation

What is the deadline? Where it will be done? whether quality will be good?

People required effective leadership standards for control

Human Resource Machine Finance

Ruling Employing & apprising Rewarding and retaining

At right place At right time At right salary

Retaining Transfering Developing
Motivating Implementing innovations Ignoring faults of employees

Group Department Organisation

Machinery Management Body Material
Organising Working Directing
New path to follow New processes New idea

Analytical skills Communication skills Bossing skills

Organising Planning and Organising both Directing worker to work on production

Handling people Managing people Thretening people

Analytical skills Interpersonal skills Political skills

Motivating employees Creating n following budgets Developing personal skills

Society Employee Customers

Relationship within Both pattern and relationship Competition in market

organisation
Changing Technology Functional change Economic change

Managers Employees President

Skill upgradation Both knowledge and skill Not known

upgradation
Operational manager Executive Manager Development officeer

Manager Operational Supervisior Functional Manager

Decision Making skills Political skills Analytical skills

Disturbance Handler Role Resource Allocator Role Spokerperson Role

Resources Strategy and Resources both

Employee Legal & Government Community

Transperancy in transactions Discouraging corrouption Overuling

Quality Improvement Quality control performance measurement

retrenchment promotion Awarding

geographical customer Matrix structutre

Opganisational structure & Roels and Organisational culture

Operating procudures

 Employer Human Behaviour Employees

Divisional Plans Sectional plans Long term plan

is the study of human is study towards study of human behavior that tries to
behavior in the context of Behavioral pattern of co- identify the characterizes of individuals
social situations. workers and their social and provides an understanding why an
behavior along with individual behaves in a particular way.
relationship with them to
maintain social groups as
per social order

mutual adjustment direct supervision prioritization

it is getting work done by it is nothing but following it deals with assigning work to someone
people work order who is from other deopartment.

Adam Smith Taylor Abraham Maslow

No ,these are not the these factors might or might The factors affect only strategic decision
factors that affaect the not affect the decision making.
decision making process making process, because it
may vary from situation to
situation

external environment customer government

directing organizing controlling

time study motion study work-study

Taken correctly Timely and correctly Taken with the help of people

should be able to manage Well equipped with skills and capital to cover all costs
people knowledge and should be
able to manage people
Profit Organisation Distribution and exchange of Rendering services to needy
finished products

Employee Customer Infrastructure

Decentralisation Centralisation Division and Decentralisation

Size of organisaiton Infrastrcture Size and complexity of organisation

Machinary Banking Service Software Product

Mission to carry over Decision making Environmental conditions
business
Supervisor Executor Worker
Resonable price Regular Supply
Return policy
Secondary Industries Tertiary Quagternary Industry

Manufacturing Indusry Genetic Industry Process Industry

Educational Services Information Services Production Services

customer's bargaining power supplier's bargaining power potential entrants in market, customer's
bargaining power and supplier's bargaining
power

operating capabilities and operating income and customer satisfaction and market share
number of patents revenue growth

off shoring strategy engineering

operating capabilities and operating income and customer satisfaction and market share
number of patents revenue growth

financial perspective internal business process customer perspective

perspective

Location Expected competitors Government Regulations

Social Objective Personal Objective Technical Objective

0
 0

Spokesperson role Entrepreneurial Role Monitor Role

referent power expert power Legitimate power

resources suppliers government

personality culture business

SIX SIGMA SIPOC Total Quality Management (TQM

Unity of Direction Division of work Initiative

Henry Fayol Taylor Harold Koontz

By identifying causes of By Removing and Idnetifying By mitigating

defects causes of defects
Academic Training Both Specialised Knowledge Booth not necessary
and Academic Training

Henry Fayol Taylor Harold Koontz

Sociological Intterdisciplinary Mathematical

Continuous process Process of human interaction Process of organised activity, Continuous

process and Process of human interaction

People Raw material infrastructure

Divison Both Departmenalisation and work assignment

Division

Human Money Designations

Answers

3
4

2
 4

1
3

2
3

3
3

3
4

1
3
1

1
2
3

4
2
2
4
3
4
3
3
3
1
4
3
1
2

2
2
4

3
2
4

4
1

3
2

4
5
4
3
4

1
 2

3
3