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The document is a resume for Sandhya Singh detailing her professional experience and qualifications. She has over 8 years of experience in e-commerce, logistics, and supply chain management. Currently, she works at Ecom Express where she manages operations for key customers and handles escalations. Previously, she has worked at Freelancer, Go Javas, and Zovi.com in various logistics and operations roles. She holds an Executive MBA in Logistics and Supply Chain Management and a BBM in Finance. Her skills include leadership, client relations, team management, and process improvement.

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Punit Malik
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64 views2 pages

Sandhya Singh Updated-1 (1) - 1

The document is a resume for Sandhya Singh detailing her professional experience and qualifications. She has over 8 years of experience in e-commerce, logistics, and supply chain management. Currently, she works at Ecom Express where she manages operations for key customers and handles escalations. Previously, she has worked at Freelancer, Go Javas, and Zovi.com in various logistics and operations roles. She holds an Executive MBA in Logistics and Supply Chain Management and a BBM in Finance. Her skills include leadership, client relations, team management, and process improvement.

Uploaded by

Punit Malik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SANDHYA SINGH

RZF 905/10 , Netaji Subhash Marg Raj Nagar part 2, Delhi-110077, Ph-7678175398,
Email id:[email protected]

Professional Summary:

Accomplished Professional with a successful 8 years career track record in an E-


commerce and logistic industry. Predominantly in steering Vendor Management,
Operations Management, Supply chain Management and Third Party Logistics
(3PL) Management.

Career Objective:

To build a Career in overall activity, where I can contribute to the organization’ s profit
and grow in my career using my Competencies.

Current Skills & Expertise:

• Leadership
• Client Relations Management
• Team Management
• Process Improvement
• Operations Management

Work Experience:

Company-Ecom Express (OCT 2019- March 2022)

• End to End Operations for long tail & Platinum (Snapdeal/Flipkart) customers.
• Escalation/NDR Management.
• Order Cycle Adherence.
• POD Dispute Management Both Forward/Return

Company-Freelancer (Sep 2017- April 2019)

• Vendor Alignment.
• End To End Purchase Order Co- Ordination.
• Handling Client/vendor escalations.

Company-Go Javas (Nov 2015- Aug 2017)

• Deputed as Sr. Executive First Mile Line Haul at Go Javas Logistics.


• Taking Care of all sorts of 2nd level escalation with respect to pick up and
connection of all shipments.
• Preparing reports insights to measure zone performance.
• Taking Care of all Departmental Admin/IT/HR related issues Pan India.
• Expansion Planning/Cost Projection.
• Trained 6-7 batches with regards to operations process.(Inter/intra Department)

Company- Zovi.Com (Dec 2011-10th July 2015)

• Deputed as Sr. Logistics Coordinator.


• Worked during transition phase (Merger between Inkfruit.com & Zovi.com) of
organization.
• Worked for quality feedbacks.
• Handled customer query over Calls, emails & chat support.
• Handling all sorts of Customer and Department Query.
SANDHYA SINGH
RZF 905/10 , Netaji Subhash Marg Raj Nagar part 2, Delhi-110077, Ph-7678175398,
Email id:[email protected]

• End to End follow up on Closures.


• Making Performance reports and analyzing weakness and strength location wise.

Order Fulfillment Experience:

• Generating order pick list.


• Monitoring packing and dispatch of shipments.
• Following on Manifest if sent to client or not after physical handover of orders.
• Once Dispatch is fulfilled taking connection report from clients.

Educational Background:

NIBM Chennai - Executive MBA (Specialization- Logistics Supply chain Management


(2014-2015)
AMC Bangalore - BBM Finance 2009-2012 Batch.
ADLS.School - 12th Commerce 2003-2005.

Internship & Activities

• Internship on Current Account & Savings Account at HDFC


• Active Member of Cultural Committee at AMC
• Sponsorship Member of Fest at AMC

Rewards & Recognition

Awarded as Performer of the Month (April 2016)

Languages

• English
• Hindi

Independent Course Work

• Tally(2006)
• Financial Analysis Training(2007-08)

I hereby certify that the above information is true and correct to best of my knowledge.

DATE: SANDHYA SINGH

PLACE: New Delhi

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