Content is authorized by area eolie ar Kenic r TOEIC® test items Tactics for TOEIC® Speaking and Writing TestsContents Speak Unit 1 page 2 Unit 2 page 3 Unit 3 page 7 Unit 4 page 9 Unit 5 page 12 Unit 6 page 16 Unit 7 page 18 Unit 8 page 20 Unit 9 page 23 Unit 10 page 25 Unit 11 page 29 Unit 12 page 32 Writing Test Units 13-20 Unit 13 page 37 Unit 14 page 38 Unit 15, page 39 Unit 16 page 40 Unit 17 page 42 Unit 18 page 43 Unit 19 page 44 Unit 20 page 46Unit 1 A Focus 1 Language building 8 Tapescript Lise 2walk 3. fill, 4, Teave 5. air 6.chairs 7. lights 8, bat 9. thank Ba 4b 5b &b %a 1B 28 3B 1. shine 1. walk 1. hill 2.save 2. burn 2 fair 3. seat 3. poor 3. fall 4. shed 4.turn 4.hand 5.cell 5. four 5. farm 6.gas 6. sir 6. hat 48 58 6B 1. ive 1. 1. shares 2.thirteen 2. hall 2. chips 3. bin 3. hand 3. wish 4 feet 4.arm 4, watch 5. forty 5. at 5. much 6. sit 6. hill 6. dish 78 8B 98 1. rights van 1. thank 2. tink 2. best 2. losing 3. boring 3. boater 3. mouth 4. prank 4. curve 4. leather 5. tarry 5. dove 5. base 6. long 6. verb 6. sat 2 Unit 1 | Key and Tapescripts st Units 1-12 7. chicken 8. olrange 9. jalcket 10. wanlted 11, em|ploylees 12. perisoinal 13. majnaiger 14. tellelphone 15.com)plelted H Follow up 1. noun: record 2. verb: record 3. verb: exports 4, noun: exports 5. noun: refund 6. verb: refund 7. verb: present 8, noun: present 9. verb: contract 10. noun: contract In these words, the noun is stressed on the first syllable and the verb on the second. 2 Test tactic 8 1. third (7), tenth (7), and twenty-first (9) 2. Greece (7), Turkey (7), and Egypt. (S) 3. president (7), the vice president (7), and the senior manager (3). 4, food (7), accommodation (7), and transportation (3). . Can | make an announcement(7)? . Where can you go for big savings (¥)? }. Does anyone have any questions (7)? wenoE May | have your atjtenjtion for a molment, please? (A) Unfforjtulnatelly, the lecjture ofriglinallly schedluled for this time, "An injtro|ducltion to ac{countling”, has been can|celed for perjsojnal reasons (S). You may at|tend this lec{ture on Monjday (7), Wednes|day (2), or Thurs|day (M) of next week, howlevler. If those days are infeonjvenjient, we will be pleased to give you a full relfund. Thank you for your at{tenjtion. (w) B Tactic practice 1, Thank you for calling Unjion Mojtor{cyicles. We have the cijty’s larigest sellecition of sport and ‘auilsing bikes (7), and also a full sellection of parts (A), aclces|solries (7), and rilding wear (Y). Vilsit beltween nine a.m. and nine p.m. on weekidays, and let our exjpelrijenced staff at|tend to all your rijding needs. Where else could you go for better rilding adjvice ()? 2. I would like to sum|malrize the ijiftial relsponse to our recent earlly reltire|ment projpolsal. It is no selcret that this projgram aims to reduce month]ly sallalry costs (2), cut our health pre|mijums (7), and injerease our proffits (3). Nelver|thelless, it has tured out to be very poplullar, esjpelcially almong our most se|nior worklers. 3. And now, the lolcal news. The Bailley Bro|thers Carfnilval ojpens tolnight at the cilty fairiground, This thrill-packed show will fealture clowns (7), aclrolbats (2), and exloftic animals (4) from ajround ‘the world, Ticklets go fast, so be sure to get yours soon. You don’t want to miss the most ex(cilting show on the planlet! 4. Belfore | start our meetfing, | would just like to thank all of you who con|triblutled to John’s feltirelment gift. If you didjn’t make it to his party, we used the money to buy him a set of pens (7), ‘a new watch (7), and a sealson ticket for his falvorlite base|ball team(¥). Using natural English Ineed to record your name and number. We will be pleased to give you a full refund, ‘You don’t want to miss the most exciting show. Explanation: The “to” sounds like “ta” and the words are often linked to sound like “neta”, “pleasta” “wanta” Mini-test Question 1 On Monjday, May 7, we will start injstalljing ‘new tellelohone lines in most of your offices. Unifor{tunjatelly (7), you won't be alble to use your telle|phones unjtil the work is comiple|ted lajter in the week. This will affect your work on Monjday (7), Tues|day (7), and Wednes|day morjning (3). Howjevler (A), you can use the telle|phones in the main relcepltion arlela durling that time. Question 2 All right evleryjone, we've come to the end of our tour of the down|town arlela, and we're about to enjter the publlic garldens, where we'll take a short break. There's a calfé here, where you can rest (2), get some|thing to drink (7), and look ojver the sched|ule for the rest of the day (¥). Let me know if you have any quesitions Unit 2 A Focus 1 Language building Picture 3 Picture 4 Picture 1 Picture 2 Picture 1 Picture 4 oN RWNa>D B Sample answers Picture 1 ‘There is a woman in the garden painting a picture. ‘There is a dog sitting on the grass beside the woman. ‘The woman is standing in front of the picture. Picture 2 ‘The boys are sitting on the steps and talking, There is a dog walking between the two boys. One of the boys is holding a skateboard. Picture 3 The woman on the right is smiling. The women are looking at the dish that the waiter is bringing. ‘The waiter is giving the women some food. Unit 2| Key and Tapescripts 3Picture 4 ‘One woman is holding some vegetables The woman is buying some vegetables. The vendor is giving the woman the vegetables she wants to buy. Picture 2: near Picture 1: in Picture 4: at Picture 3: on awnen behind / next to at in on behind yRwnso ‘Sample answers Picture 1 There is a dog on the grass behind the woman. There is a fence at the edge of the garden. Picture 2 There's a boy on the right with a skateboard on his knees. There's a bicycle at the bottom of the steps. Picture 3 There is a flower in a vase next to the saltshaker, The woman is in a restaurant with her friend. Picture 4 The vegetables are on a table in front of the vendor. There are more vegetables in baskets next to the vegetable stand, ‘Sample answers Picture 1 Adjective Color Adverb relaxed gray carefully colorful blue skillfully elderly pink L yellow 4 Unit 2 | Key and Tapescripts Picture 2 Adjective Color Adverb patterned | red casually friendly black and brown| gently young white wooden Picture 3 Adjective Color Adverb | well-dressed | black happily expensive | orange elegantly curiously Picture 4 Adjective Color ‘Adverb ‘| straw yellow cheerfully organic white enthusiastically fresh green busy friendly G 1. quietly 2. yellow, pink, orange 3. between 4, at 5. fresh, from H ‘Sample answers Picture 1 The woman has gray hair. There is a green field on the other side of the fence. Picture 2 The porch has a white railing, The boys are sitting in front of a white, wooden house ture 3 The table has a white tablecloth, f There is a vase with beautiful flowers in the middle 0! the table,Picture 4 ‘The woman is wearing a straw hat. Some customers are looking at the vegetables in the background. \ Sample answers The people are jogging happily in a forest. The man is jogging next to / with the woman ‘They are both wearing tracksuits. ‘There are red leaves on the ground. Follow up Tapescript This picture shows a couple jogging through a forest. The man is jogging next to the woman. They are both wearing tracksuits, and they both look very happy. It must be the fall - there are red leaves on the ground. 2 Test tactic A ‘Sample answers cture 1 Nouns Verbs _| Adjectives /Adverbs business people | discuss _| seriously men talk well-dressed woman sit/stand | striped meeting room | point table hold pens glasses suits plan ties Picture 2 Nouns Verbs Adjectives / Adverbs woman | get patterned bank spend/buy | purple cash machine| stand spotty bank card | look at/read | casually dressed dollars withdraw use B ‘Sample answers ‘Awoman and two men are the table. ‘One man is standing between the woman and another man. He is pointing at the diagram with his pen. They are in a meeting room. The woman is wearing glasses and a red jacket. The men are wearing suits and ties. iscussing the diagram on The man in the middle is wearing a striped tie. The diagram is a plan of a building. ‘The woman is pointing to something on the plan with her finger. The business people are well dressed They are discussing the plan seriously Picture 2 The woman is standing at a cash machine The woman is going to withdraw some money. The woman is using a bank machine. The woman is going to spend some money. The woman is reading the instructions. The woman is casually dressed in a purple top. The woman is looking at the cash machine. c Who is in the picture? What is happening in the picture? D Picture 4 The picture shows a street. There is a man standing on the sidewalk and a car is going around the corner. The man is hailing a taxi. Unit 2| Key and Tapescripts. 5iture 5 the picture shows the kitchen of a restaurant. There are two chefs in the kitchen. The chef in the foreground is standing in front of a stove. He is frying some vegetables. Picture 6 The picture shows a men's clothing store. There is a female sales assistant and a man. The sales assistant is helping the man buy a tie .f 2¢ 3g 4b 5a 6d Ze |. standing up . In the background . in the white shirt |. At the left of the picture . in the foreground / at the bottom left of the picture In the foreground / At the bottom right of the picture Sample answers There are lots of people in the park. There are modern buildings / skyscrapers in the background, ‘The tree at the left of the picture has red flowers. There are people walking along the path in the middle of the picture. Follow Tapescript Thi Picture shows a park. We can see lots of people palking in the park, some trees and the city in the backround. There are some people walking along the Path in the middle of the picture. Oth People are on. the grass looking at the trees. The tree at the left of Picture has red flowers. It mi ci of the ht be spring because trees are in bloom, The buildings in he eee ee ings in the ba are modern skyscrapers," Me background 8 Tactic practice Picture 1 Brainstorm sneakers, sportswear, she , " SOP, sales assistant, kné on, purple tracksuit, sh meas hoe boxes Plan introductory sentences Unit 2| Key and Tapescripts tracksuit is trying on sneakers. The sales assistant ig taking the sneakers out of the shoebox. Say your introductory sentences, add details The man on the left is wearing a purple tracksuit ang is trying on some sneakers, The woman on the right is a sales assistant. She is kneeling down and getting the sneakers ready for the man to try on. She is taking the sneakers out of the box. There are boxes of shoes in the background Picture 2 Brainstorm ark, children, picnic, snacks, paper cups, eat, share, Cook, trees, hotdogs, mustard Plan introductory sentences The picture shows a park. There is a group of children having a picnic. A man in a chef's hat is serving food to the children, Say your introductory sentences, add details The children are eating hotdogs. The boy on the left has blond hair and he’s smiling. The girl in the middle is taking some food from the other girl's plate. In the background, there are trees and some people walking through the park. There is a man wearing a chef's hat. He is cooking food and serving the children. There is 3 jar of mustard on the table in the foreground. It’s a very sunny day. ure 3 Brainstorm Grocery store, woman, baby, sales assistant, oranges, Point, hold, vegetables, shopping basket Plan introductory sentences The picture shows a grocery store. We can see a woman carrying her baby. She's holding a shopping basket and is talking to the sales assistant. Say your introductory sentences, add details The man is standing next to the vegetables. He has some oranges in his hand. The baby is pointing at the oranges. The woman is holding a red shopping basket in one hand, and she is carrying the baby in the other arm. The woman is smiling and talking to the sales assistant. The sales assistant is friendly, Picture 4 Brainstorm Passengers, plane, flight attendant, cart, food, snacks, uniform, sit, travel, read, friendly, helpful, relaxed, serve Plan introductory sentences The picture shows passengers on a plane. A flight attendant is serving food to the passengers. The Passengers are sitting in their seats.Say your introductory sentences, add details The flight attendant is pushing a cart at the right of the picture. The helpful flight attendant is serving food to a passenger. She is wearing a smart uniform. In the bottom left of the picture, the man is about to eat his food, The woman next to him is enjoying her food. Her dark jacket is on her left, hanging near the window. Using natural English People are shopping at a street market. ‘The two women are next to the table. The boys are sitting on the step Explanation: The “a” sound in “are” is often reduced to sound more like "er", and this is joined to the preceding word, e.g. "peopler", "womener”, “boyzer" C Mini-test Sample answer The picture shows a lot of people on a train. The car is crowded, and the passengers look bored. The woman at the front on the left is wearing a striped Tshirt, and she has two bags on her lap. There is a boy wearing a yellow and gray striped Tshirt and shorts. He is sitting ‘on his mother’s knee. There is a man sitting next to them on the other side of the aisle. He is wearing sunglasses and black clothes. In the middle of the picture, a man is leaning against the pole. He has a newspaper in his back pocket. In the background, we can see more passengers. Unit 3 A Focus 1 Language building A id 2e 3a 4b 5C 8 Question 2: what, why Question 3: what kind, where Question 5: what, why Answer “a” doesn't answer the where question in 3. You have to say as much as possible in the time allowed to show how much English you know. Students! own answers id 29 3f 4a 5c 6he E Students’ own answers : Tapescript 1. Thave been living there for about seven years. 2: 1 usually go to the movies about once a month 3. Tame here by subway and by bus. 4 Tspend about 10 to 12 hours a week watching TV. 5. In my country, people usually go to the government employment office ‘We met in high school more than ten years ago. 6 1. How long: time, present Extra information: where your home is, what kind of house itis, where itis located 2. How often: quantity, present Extra information: what sort of movies you like, when you last went to the movies, 3, How: method, past Extra information: why you used that means of transportation, why it is convenient 4, How many: quantity, present Extra information: what TV programs you usually watch, which programs you don't like, what you do when you are not watching TV 5. How: method, present Extra information: what jobs are popular for people your age, what the main difficulties are in finding a job 6. How: method, past Extra information: who your best friend is, what. you like about the person, what kind of things you do together 4 Students’ own answers Unit 3| Key and Tapescripts. 72 Test tactic A swers the mor expensive thing I have ever bought is a cell phone. 2, To clean my room, it usually takes me a couple of hours. 3, The best book | have ever read is The Da Vinci Code. It's a mystery story and it's really exciting. 4, usually get my hair cut at my local hairdresser’s, usually on a Saturday. 5. L use computers every day in my job. 6. The animal that makes the best pet is the dog because dogs are friendly and dependable. 8 Extra details a, c, and d are appropriate. c 2 about cleaning your room, how often you clean it, who does it if you don't do it 3. Information about the book (e.g. author, summary. of story), other books the author has written 4, How much it costs, what type of haircut you usually have 5. What you use a computer for (e.g. work, sending e-mails, surfing the Internet) 6. Other advantages of your preferred pet, comparison to other pets Follow up Tapescript Luse a computer every day in my job. In the morning, Tusually check my e-mail and send replies. I also use the computer for word processing, for example, when Lhave to write a report. I also have a computer at home and often surf the web. I use the Internet for shopping, reading the newspaper, and finding out facts, This answers question 5, B Tactic practice A Sample answers 1. I generally prefer eating at home because it is cheaper. | love cooking and | always help prepare dinner. | eat dinner with my family, and we usually eat around 8:00. Sometimes we go out to eat for a 8 Unit 3 | Key and Tapescripts celebration: for example, when someone in my family has a birthday. 2. One of the most popular “fast foods” in Japan ig called Takoyaki,It is made with small balls of flow, with little pieces of octopus inside, and it's coverey in a delicious sauce. You can eat it in restaurants but itis also commonly sold at snack stands outside train stations or at festivals. | love it 3. The thing that | like about my home is that itis near stores. | can go shopping on the way home, so it is very convenient. | also like my home because have lived there all my life. The neighborhood feels very comfortable because | know all the neighbors, 4, The room that I like best in my home is my own, bedroom. it’s a place where I can be alone and relax. | love listening to music or reading there. | also like the kitchen. It’s always warm there, and| love cooking, so | enjoy helping to prepare dinner. 5. In the area where | live, there are a lot of entertainment facilities such as a cinema, restaurants, pubs, and a bowling alley. | sometimes go to the cinema, but it is quite small, and the films are always old. But | often go to the bowling alley and get together with my friends. 6. My favorite form of entertainment is listening to Classical music. | like it because it helps me to relax. | go to concerts about once a month, and | have a very big CD collection. My favorite composer is Beethoven, but | am interested in any kind of classical music. Unfortunately, | can’t play any musical instruments. Using natural English | usually go to my bedroom. I'd like to go to the Boston Grill. For my vacations | like to go to Haw: Explanation: The “to” sound changes to sound more like “ta” and is joined to the “go” to sound more like "gota" C Mini-test Sample answers Question 4 My favorite way to spend a vacation is at the beach love swimming in the sea and sunbathing. | like visiting places like Hawaii, where there are lots of beautiful beaches. One day | want to try windsurfingQuestion 5 (On my last vacation | went to Europe. | spent ten days traveling around all the big European cities. It was very tiring, but it was great. The best thing on the trip was climbing up the Eiffel Tower. Question 6 I think a good way for a family to spend a vacation is to stay in a cabin in the mountains. Staying in the mountains is more relaxing and cool in the summer. My family and | go to the mountains every summer, Unit 4 A Focus 1 Language building ce 2af 3bd B ud 2e 3b 4a c Sample answers 1. When will the meeting end? 2. How long will the show last? 3. Will they vote on the proposal? 4, Where and when is the event? 5. Could | have a taxi from the station at 11:15? D ic 2a Be 4b Sd E Tapescript 1. Would you be able to tell me when the meeting is likely to end? c. Looking at the agenda, it shows the meeting starts at midday and lasts for two hours, so I guess it should be finished by two o'clock in the afternoon at the latest 2. Do you mind if I ask how long the show will last? a. Let me see now ... . It starts at 7:30 p.m. and finishes at 10:00 p.m, so that makes it two and a half hours. 3. As Tunderstood from Stephen's e-mail, they were planning on voting on the proposal. Is that still going ahead? €.1'm sorry, but we won't be vot as planned, as it isn't ready yet. 1g on the proposal [3 4, Can you tell me the location of the event and what time it starts? b, Let me just check the agenda ... . The event is taking place at the National Theater, and it starts at 7:30 p.m. 5. Lheard that the train arrives in Barton at 11:00 a.m, Would it be possible to have a taxi waiting there to pick us up at 11:15? d. I'm really sorry, but I'm afraid you'll have to get from the station to the hotel on your own. Tt isn't very far, a. midday b. two o'clock in the afternoon ©. seven thirty p.m. d. eleven a.m, e. eleven fifteen a. twelve noon b. two p.m. . half past seven in the evening d. eleven o'clock in the morning e. a quarter after eleven a. as hesitation b.c. to refer to a document die. to apologize, give bad news Follow up Tapescript 1. Could you tell me what time the meeting starts and how long it will last? b. Let me just check the agenda ... . It starts at 2:00 p.m and is due to finish at 5:00 p.m. 2. OK, first, [need to know their arrival time, and the fight number. a. Yes, certainly. I'l just have a look for you. They will arrive at 3:20 in the afternoon on flight PA 638. Could you let me know the admission price and. where the tickets are being sold? c. Of course. Let me see now... . The price for an. adult is US$20. You ean buy them atthe ticket office or online. Unit 4| Key and Tapescripts 9H Tapescript 1. Good Afternoon, My name is Randall Howard, and, Tam planning to attend the Portland Investment Seminar tomorrow. Do you think you could tell me what time to arrive and where I should go when I get there? 2. Ive paid in advance for the seminar: Lunch is included in the price, isn't it? 3. I've heard that Peter Mendel is a great presenter: Will [be able to see him tomorrow? Sample answers 1. Yes, certainly. I'll just have a look for you. It starts at 10:00 a.m., but we're meeting at 9:30 a.m, in the Main Hall. 2. Let me see. No, I'm afraid lunch isn’t included, 3. I'm really sorry, but Peter Mendel’s talk has been canceled due to ill health. 2 Test tactic The agenda is about the topic in 1: a schedule for some visitors. Question 2 relates to the information in the note. 2. What time are they thinking of having lunch? (1:00 p.m.) According to the agenda, lunch is scheduled for one o'clock. 3. Do you have any idea who is going to give the ‘overview of the ad campaign? (Mark Cohen) Let me see ... . The agenda says that Mark Cohen will do the overview of the new advertising campaign, 4, What time have they scheduled dinner for and where are we going? (730 p.m, King’s Restaurant) Dinner is planned at the King’s Restaurant, and is scheduled for 7:30 in the evening, E Tapescript 1. Would you happen to know the flight number ancl what time it is supposed to come in? 10 Unita | Key and Tapescripts 2. Where were they planning on holding the Wel party and what time is it supposed to start? 3. Twonder if you could tell me the time of the train (o Brighton. 4, Do you know how we are getting to the hotel once wwe get to Brighton? 5. What time are we catching the taxi to the PRY offices? 6. What time is Jim supposed to give everyone the tour of ios? Sample answers 1. Yes, let me see ... . The flight number is CA 132, and it gets in at 7:45 in the morning. 2. I'll just check the agenda The Welcome party is in the executive lounge, and it starts at half past twelve. 3. Looking at the agenda, it says that the train to Brighton leaves at quarter past nine. 4, Let me see... . According to the agenda, it says that there will be a taxi to take you to the hotel from the station. 5. The agenda says that you are taking a taxi to the PRJ offices at twelve o'clock midday. 6. On the agenda it says that Jim Paton is giving a tour of the studios from two o'clock to three thirty. Mark told me that the Malaysian visitors are coming in on a flight from Bangkok. Is that correct? (No) No, actually, the Malaysian visitors are on a flight from Kuala Lumpur. | understand that we are going to catch the shuttle ‘bus down to Brighton. Can you confirm this? (No) No, in fact, you are taking the train to Brighton. You will be travelling first class. Did you manage to get reservations for them at the Grand Hotel? it has always been popular with our sitors. (No) I'm terribly sorry, but I'm afraid the Grand Hotel was fully booked. So | made reservations at the Avon Hotel 6 Tapescript | T just wanted to confirm that food for the Welcome Party should be delivered to the cafeteria. That’ Where it will be held, right? 2. Will Doug be giving the tour of the studios this ine? He did a great job when the Australian team 3. Twould ly like to attend Mr. Cohen's Presentation of the new campaign, but wont beable to make it to the office still catch him? 4, Tjust want to remi until about 5:00, Will 1 il you that we got a re special meals for our guests. I know the Kee Menu is fine, but Alex hasn't forgotten something for lunch, has she? | 5, Can I just check some of the det are going to take them out to eat immediately alte 6. Hi, I'm afraid that have mispl Just to confirm, Lam meeting dinner at 5:30 at English’s Res arrange ‘ails for dinner? We laced my agenda, you tonight for taurant, yes? Sample answers 1. No, actually the Welcome party will be held in the executive lounge. You should deliver the food there, not the cafeteria 2. Well, actually, according to the agenda, it says that Jim Paton will be giving the tour of the Design studios this year. 3. I'm afraid that Mr. Cohen's presentation is scheduled to finish at around 5:30. You may be able to talk to him at the end, but I think you'll miss most of the presentation. 4. Well, according to the agenda, there is a note to say that a special menu has been arranged, so | guess Alex must have done it. 5. No, actually. The agenda says that the delegates will go back to the hotel after the overview presentation, and the dinner is scheduled for two hours after that. 6. I'm afraid that is not correct. According to the agenda we are having dinner at the King's restaurant, at half past seven. B Tactic practice Tapescript Task A Question 1 Hello, I'm calling about the Green Valley Tours . | advertisement I saw in this week’s Business News, fd like to make a reservation for June 24, if that’s Possible, Could you tell me the price of the mini-bus tou Question 2 = csc tame Does that price cover everything? Is the picnic included? Task B Question 1 Hello, This is Roger Wallis from United Press. & that Mr Hillsborough’ office? I was hoping to get some | information about Mr. Hillsborough’s schedule Crystal Dreams Promotional Tout von What time will the Question and Answer ses: at the Sanchez start Question 2 "heard that the movie itself doesn't start until 7:30 P.m, Would it be possible to do a private interview with Mr Hillsborough at 6:30? Task C Question 1 Hello, 1 wonder if you could help me. My name is Katherine Perkins, and I'm supposed to be attending the orientation seminar at Allwright on Thursday. There are a couple of things that I would like to clarify. Where is the orientation being held, and what time do Ineed to be there? Question 2 T know that the training takes the whole day ~ I was told that the company had a cafeteria, so will I be able to get something to eat there? and how long will it last? ‘Sample answers Task A Question 1 Yes, certainly. Let me just see. Yes, we still have places on the Green Valley tour for June 24, The mini-bus tours are $125 per person. Question 2 I'm very sorry, but I'm afraid that the picnic lunch is not included in the price. You would have to pay an extra $25 for it Just a moment, please, Mr. Wallis. Let me check Mr. Hillsborough’ schedule. Yes, it says that the Question and Answer session starts at 5:30 p.m. and lasts for half an hour. It's at the Sanchez restaurant, and there is a photo shoot as well, Question 2 ''m very sorry, but I'm afraid that won't be possible. Mr. Hillsborough doesn’t arrive at the theater until 6:45, and then he has to meet the fans. It's impossible to schedule an interview at 6:30. Task Question 1 (OK, just a moment. Let me check the agenda. Yes, the orientation seminar is being held at our Central Office. That is on Lakeview Road. The day begins at 10:00 a.m., and first there will be a welcome by Max Miller, so please make sure you're in your seat by ten o'clock. Question 2 Unfortunately, our cafeteria is being renovated, so there won't be food available. But trainees are free to use the lunch hour as they like, so you can go out and find something to eat. There are lots of lunch places nearby. Unit 4| Key and Tapescripts 11Using natural English Would you be able to tell me when the meeting is likely to end? Would you happen to know the flight number? Could you tell me which terminal? Explanation: The “d” and "y” sounds combine to sound like “j* so the words sound more like “woodja” or “coodja". C Mini-test Tapescript Question 7 Hello, this is Alice Crandall. I believe you are working on my travel schedule for May 5. I want to make sure about one or two points before you send over the itinerary. What time do I need to be at the airport? Question 8 Will Ibe able to work over lunch in order to prepare for the Board meeting? ‘Question 9 What will happen after the Board meeting is over? ‘Sample answers Question 7 Let me see ... . According to your itinerary, it says that you need to check-in at the airport at eight o'clock Question 8 ¥'m sorry, but I don’t think that will be possible. We've arranged a lunch appointment at the Ambassador Hotel with John Wood, Chair of the CSC Board. Question 9 After the Board meeting, there is another meeting, this time with the Boston regional manager, Richard Lee. That starts at four 0 clock in the afternoon, and dinner is scheduled after that, at six o'clock. You'll be having dinner with Mr. Wood and Mr. Lee, and after dinner Mr. Lee will drive you to the airport. 12 Unit 5| Key and Tapescripts Focus Language buildine Le 2b 3a B Sample answers 2. Hello. This is a message for Tara Smith. This is Fran Turner from Davenport Language School returning your call about the fact that you have not received the information you requested. 3. Hi This is a message for Will Burns. This is Jan Mothersole from Trust Bank returning your call about your lost bank card. 4, Hello. This is a message for Peter McFarland, This is Andy Wilson from Natural Flooring returning your call about the floor that doesn’t match the sample floor tile 5. Hi, This is a message for Melody Thompson. This is Charlie Green from A to Z Travel returning your call about the fact that you want your deposit refunded c Sample answers 1. Lamvery sorry about the mistake on your bill 2. We'd like to apologize for the defective product you bought in our store, D ‘Sample answers 1. I'm very sorry about spelling your name incorrectly on your bill. . We'd like to apologize for delivering your order one week late. Please accept our apologies for the rudeness of the salesperson, '. We're sorry that the item you bought was missing some important parts, » We're sorry about the damage that was done to your car by one of our driversF Sample answers 2. | believe the new delivery driver got lost, result the deliveries were late. 3, There appears to have been a mistake at our warehouse, and the wrong color chair was shipped to you. 4, Itseems that there was an airline strike in Europe, which meant there was a delay in the parts being sent. 5, 'm afraid that | made a mistake, and the CDs weren't delivered to the salesperson. and asa |. this afternoon . this evening 3. this week 4, immediately Sentence 5 offers a financial benefit. Sample answers 1. We have arranged to install a new heating system this week 2. We'd like to send the information by courier to you today. 3. We'll arrange for a new bank card to be sent to you today. 4, We're going to arrange for someone to have a look at the problem, 5. Because this was our mistake, we'd like to refund your deposit and offer you a 20% discount on the next vacation that you book with us. 2 Test tactic @. John Lord ». water supply not working © needs to prepare for work next day 4. janitor / apartment superintendent e Tapescript Complaint 1 Hello, this is Sam Bealey. I was a guest at YW an last month. I'm calling to complain about the Diy 1 sent for my stay. According to the arrangemen! You made with my company, the to be ). However, I ju ‘nvoice, and it looks like th ‘ust had a look at the eis much more than that. I wonder if you could call me back because I really need to get the correct agreed- upon price for this day, and I'm afraid [need to get it company. Okay? So please could you call me back. Thank you. This is Sam Bealey, $55-2179. Complaint 2 Hi, this is Martha Jones. Last month I ordered six boxes of Supreme-oh cookie mix from your catalog. The order arrived yesterday, and I tried to bake some cookies this evening, but when L opened the package ‘of chocolate chips, I noticed some of them were very ‘old and dry-looking and didn’t look very good. I mean, Treally cai’t serve these to my family. I checked the date on the package, but they are supposed to be good for another month. N be a premium product. and for the price I paid L really don't expect this kind of problem. Could you please have someone call me back? The name is Martha Jones and my number's 555-0502. Complaint 3 Hi, this is Temry Phillips in apartment 308 and I have a big problem. This afternoon I took my eight-year-old son down to play in the playground behind the building. Anyway he was playing on the swing. and there was some paint or grease on it, and it stained his pants They were a present from his grandmother and were quite expensive, and I just know she is going to be really upset when T tell her. As manager of this building, you're responsible for making sure that the equipment in the children’s playground is clean and safe. Please call me back and let me know what you can do about this, and also about my boy's new pants. Call me, Terry Phillips, at 555-8773. Complaint 1 a. Sam Bealey b. hotel bill is more than agreed c. needs to submit invoice next day d. hotel accountant / employee Complaint 2 a. Martha Jones b. cookie mix is old, and cannot be eaten c. do not expect this problem with a premium product d. Supreme-oh Catalog employee Complaint 3 a. Terry Phillips b. grease or paint on children’s playground equipment stained child's pants c. son's pants are new and expensive d. building manager oj 26) 3bf 4eh Sag Unit 5 | Key and Tapescripts 13D ‘Sample answers 1. There appears to have been a misunderstanding about the price of your room. We will adjust the bill to $79 per night as agreed, and | will fax the new invoice to you right away. Because this was our mistake, I'd like to offer your company a discount of 10% on the room rate for any employees staying with us over the next six months. 2. I believe there were some problems in the packing department. It seems that the chocolate chips were not checked before being packaged. The quality control system for our products has been changed so that this doesn’t happen again. To show how sorry we are, we are going to send you twelve boxes of Supreme-oh cookie mix. 3. I'm afraid that we were not aware of any problem with the playground equipment until you called. | have arranged for it to be fixed immediately, We will, of course, compensate you for the cost of your son’s pants, so could you please let me know how much they cost? F (See B on page 13 for tapescript) ‘Sample answers 1. Hello, this is a message for Sam Bealey. This is Lois Miller from Best Hotels. | got your message regarding the problem with your bill. I'm really sorry that you have been overcharged. There appears to have been a misunderstanding about the price of your room. We will adjust the bill to $79 per night as agreed, and | will fax the new invoice to you right away. Because this was our mistake, I'd like to offer your company a discount of 10% on the room rate for any employees staying with us over the next six months. Once again, please accept our sincere apologies. 2. Hi. This is Rita Brown from Supreme-oh Catalog sales department. This is a message for Martha Jones regarding the cookie mix that you ordered. We'd like to apologize for the fact that the chocolate chips you received were in such poor condition, | believe there were some problems in the packing department. It seems that the chocolate chips were not checked before being packaged. The quality control system for our products has been changed 14 Unit | Key and Tapescripts so that this doesn’t happen again. To show how sorry we are, we are going to send you twelve boxes of Supreme-oh cookie mix. Once again, we are very sorry about the mistake. 3. Hello. This is a message for Terry Phillips. This is Pete Taylor, the building manager, returning your all about the playground equipment. I'm terribly sorry to hear that there was some paint or grease in the playground and that it stained your son's pants, I'm afraid that we were not aware of any problem with the playground equipment until you called Ihave arranged for it to be fixed immediately. We will, of course, compensate you for the cost of your son’s pants, so could you please let me know how much they cost? ‘Once again, I'd like to apologize for the inconvenience this has caused. B Tactic practice A Tapescript Complaint 1 Hello, this is Sue Stevenson. I'm supposed to be giving a presentation in room 11, but as I stated in my original request, I need a projector in this room. Now T've just arrived and I notice that there is no proj intheroom. There is a screen, but I definitely need a projector for my presentation. I'm supposed to be giving it in about 30 minutes and I really need this projector. It was definitely on the request form that I submitted, Please call me back and let me know what you intend to do. That's Sue Stevenson on 555-1312. Complaint 2 Hi, my name is Keith Garrett. About two weeks ago, I ordered a new dining room table from your company; the order number is X1419. It was just delivered. It looked fine in the box and everything, but I have just started to put it together and I see that it’s missing the main screws thathold the gs onto th This is really quite a problem for me. | have a dinner party planned for the d friends coming over Tam really quite 1y after tomorrow, and I have some v and T wanted to use my new table set about this. Can you arrange t0 have the missing screws sent out to me as soon as possible? My address is on the order: Please call me, keith Garett. on 555-6280 to confirm this is going 0 be possible, Complaint 3 Hello, this is Matt Petrie from Universal Designs. Our office is in room 1104 in your LS Building, I've just noticed that the carpet in the hallway, just outside the elevator has some really, really dark marks on it, ike someone has dragged something like a desk withrubber feet across it. Anyway, it has left some really Bad matks.on the carpet We have a lot of customers coming inand we want to make a good inn was wondering if you could have someones mand ' | someone up to clean up these marks. It really makes the place look run down. Please send someone up to tae care of this ght asin This is Matt Petre on 555. 1976, please confirm that someone will be des ehh this. Thanks one will be dealing Complaint 4 | Hello, this is Alice Dermond. More than a week and a half ago I ordered a red nylon jacket from your catalog. The ad promised delivery within one week but, as I said, its now almost two weeks later, and | there is still no sign of the jacket. Now, I tried to call | yesterday, but there was no answer, so I'm leaving a message now to find out whats going on with my order. The problem is Lam going on holiday next week Lwa ing on tal and I was hoping that it would be delivered before I actually go. Can you call me, Alice Dermond, on 555-4465 and tell ‘me when I can expect it? Thanks. Complaint 1 a. Sue Stevenson b. projector is missing needed for presentation starting in 30 minutes 4. conference organizer Complaint 2 a. Keith Garrett b. parts / screws are missing from table package c. wants to use table for dinner party in two days’ time d. furniture store employee Complaint 3 a, Matt Petrie b. dirty carpet © immediately d. building maintenance employee Complaint 4 a. Alice Dermond b. late delivery of order ©. needs item for vacation next week 4. clothing catalog salesperson 8 Sample answers Complaint 4 Hello. This fs @ message for Sue Stevenson. This is Sally Smith, the conference organizer. | am returning your ‘all about the missing projector. | must apologize about this. it seems that the projector in your raomm broke down last week and has been sent away for repair. Ill arrange for someone to bring the projector to your room within the next twenty minutes. Because this is our mistake, | would like to offer you a 20% discount on the reservation you made with us. Once again, please accept our sincere apologies for the inconvenience. Complaint 2 Hello. This is Matthew Taylor from ABC Furniture Store. This is a message for Keith Garrett, regarding the problem with your dining room table. Please accept our apologies for the missing parts. It seems that there was a problem at our factory and some of the tables were incorrectly packaged. We will send the missing parts by courier today, and so you should get them in time for your dinner party in two days’ time. Because this is our mistake, I'd like to offer you a 20% discount on any further goods you buy from ABC Furniture Store. Once again, I'm really sorry for the inconvenience. Complaint 3 Hello. This is Mary Brown from building maintenance. I'm calling Matt Petrie regarding the problem with the carpet in the hallway. I'm really sorry about the dirty marks on the carpet. It appears that some furniture was delivered to the office next to yours. A new company is moving in next week. The movers said that they would clear up any marks they made, but they left without doing so. Please don't worry, 've arranged for someone from our department to take care of it within the next ten minutes. Once again, I'd like to apologize for any inconvenience. Complaint 4 Hello. This is Mark Taylor from Best Wear Catalog, calling for Alice Dermond. I'm returning your call regarding the late delivery of your order. | have checked your order, and it appears that there was a problem with it. The jacket was temporarily out of stock, so we had to wait for a shipment from our main warehouse. It arrived in our office yesterday. | have arranged for it to be sent to you tomorrow by courier, so you should have the jacket in time for your vacation. Because this was our mistake, we'd like to offer you a 20% discount on your next order with us. ‘Once again, please accept our sincere apologies for the inconvenience. Using natural English I'm very sorry about the mistake in your bill ‘This is Alex Thomas, returning your call. I got your message regarding the problem. Explanation: The “or” sound shortens and changes to be more like “er” so the word sounds like “yer”. Unit 5 | Key and Tapescripts. 15C Mini-test Tapescript Hello, My name's Frank Jensen, I, I get The Thnes delivered to my home every morning, I's supposed to arrive by seven o'clock, but the past few days the paper has been late. I mean, it’s come after I leave for work at 8:00 ~ and the reason I have The Times delivered is so that I can read it in the morning before I go t© work. I mean, I can buy it from the newsstand on my way to work, but [ like to read it while I eat breakfast Tve got to say, I'm really disappointed that I've been paying extra for delivery; and now you're delivering it late. You know, I feel like canceling my subscription to your newspaper: Could you call me back as soon as possible? This is Frank Jensen at 555-1234. Sample answer Hello, this is a message for Frank Jensen. This is Sally Jones, circulation manager, returning your call. | got your message about the late delivery of your daily newspaper. I'm sorry that you are not receiving your, newspaper at a convenient time for you. I'm afraid that the usual delivery person has been off sick, and his replacement is still not used to the route and may not realize what time your paper should be delivered, Ihave spoken to him, and he assures me that he will deliver your paper by 7:00 a.m. from now on. As you are a long-standing customer, | have also arranged to give you two weeks’ free delivery. Once again, please accept my sincere apologies for all the inconvenience. Unit 6 A Focus 1 Language building A 2h 3d 4¢ Se 6b 2g f 8 2. dogs make better pets than cats 3. a new shopping mall close to where | live c Sample answers 1. I would prefer to find a job in my hometown. 2. Lam in favor of holding the Olympics near my town. 16 Unit 6| Key and Tapescripts e banned from city 3, | think private cars should centers 4, | would rather playa team sport. / 5. | disagree that people should stop Working at the age of 60. Students’ own answers To introduce your first supporting point: First, First of all, The first reason is a To add your second / other supporting points: | also think that, Another reason why is, The second reason is, Also To add your last supporting point: Finally, The final reason is, F The first reason is, Also, Finally G Sample answers 2. I'm in favor of holding the Olympics near my town. First of all, | am a big sports fan. The second reason is that I think it would be good for local businesses. Finally, having the Olympics would make my town famous all over the world. 3. | think private cars should be banned from downtown areas. First, | think if there were fewer cars there would be less air pollution. Also, there would not be any traffic jams downtown. Finally, the city would be 2 nicer place because it would be less noisy. H Sample answers 4. | would rather play a team sport. The first reason is that joining a sports team is 2 good way to make friends, Also, | would be able to meet new people, not only on my team, but also when we play against other teams, The final reason is that by playing a sport! can learn new skills, 5. | disagree that peo, ple should ing at the \dsagree ld stop working a EISt of all, many people at the age of 60 are still ten Ols of working. Also, older people need mone! fe their pension may not be enough for © live comfortably. Finally, the company lose valuable experience that ol i during their working life, fer people have 92 Test tact A summary b 8 Sample answers 1. Would you choose a car or an airline ticket as a prize? 2, Should children learn to be competitive? 3. Do you prefer workers who are intelligent or reliable? c Sample answers 1. I would rather have an airline ticket as a prize, 2. Lagree that children should learn to be competitive when they are young. 3. IfLwere hiring a new employee, | would rather hire someone reliable. D Sample answers 1. airline ticket Point 1 - love to fly Point 2 - already have a car Point 3 - can take a vacation and travel to new places 2. be competitive Point 1 - good training for future Point 2 - makes sports more fun Point 3 - builds confidence when they succeed 3. reliable employee Point 1 - can trust reliable person Point 2 - can give reliable people more responsibility Point 3 - not all jobs require intelligence F Sample answers Prefer to do it myself Point 4 When things break, | usually prefer to fix them myself if can, The first reason for this is that it saves monty Many things can be repaired easily once you have @ litte bit of experience. Once you have bought 2 set of tools, which could last forever, the actual cost for 3 repair is usually only in time and effort and not really any financial cost to you. Point 2 The second reason is that you can learn new skills. To tepair something, you may have to ask other people what to do. By following their instructions, you can learn how to do things that you didn't know before. Another good way of finding out what to do is to look for information on the Internet. Point 3 Finally, it gives you a good feeling. When you manage to do something yourself, you get a great sense of achievement. It helps you build up confidence in yourself because you know that the next time you have that problem you will be able to repair it yourself. Prefer to pay someone Point 1 When | break things, | usually prefer to ask other people to fix them. First of all, professionals can do a better job. They have been trained and have the expertise to do the job right. They can probably do it much better than you could if you were to do it yourself. Point 2 Secondly, | may be wasting my time. If | try to repair something myself, it will take me much longer than if, | ask someone to do it. If it is something that | need quickly, such as the oven or a washing machine, then it is better to get someone to do the job quickly. Point 3 The final point is that doing repairs can be dirty and tiring. Trying to fix the car, for example, can be very dirty, and will take a lot of time if you don’t know what you are doing. Also, repairing a car may require physical strength. On weekends, I want to relax, and | don’t want to be busy. B Tactic practice Sample answers 1. sit a good idea to hold the Olympics near my town? No, oppose idea Point 1 - not enough facilities Point 2 ~ local taxes will increase to pay for it Point 3 ~ not really interested in sports | oppose the plan to hold the Olympics near my town. First of all, my town does not have enough facilities to host a big sports event. I come from a small town, and we only have one swimming pool and a small stadium, Unit 6| Key and Tapescripts 17Also, the town would have to do a lot of building to provide the facilities. This would be good for local businesses, but where would the money come from? We would have to pay higher taxes to pay for it. | think my taxes are high enough, and | don’t want to pay more. Finally, I'm not really interested in sports, so | wouldn't want to see anything, Is it a good idea to ban cars from downtown areas? Yes, agree. Point 1 - stops pollution Point 2 - more people will walk more Point 3 - better for residents if there are no cars | agree that cars should be banned from downtown areas. ‘The first reason is because cars cause so much pollution. If people couldn't use their cars, then ‘they would use public transportation more. This would help make the environment much cleaner. The second reason is that without a car, you would have to walk more. Walking keeps you fit and healthy. So not using your car is not only good for the environment, but also good for you, Finally, lots of people live downtown. Life would be better for them without cars. The air would be cleaner, and it wouldn't be as noisy or dangerous. Do you prefer individual or team sports? Team sports. Point 1 — learn about trust Point 2 - make good friends Point 3 - good way to travel | would rather play team sports. First, when you play with a team, you have to rely ‘on other team members and you have to build up trust with other people. ‘Also, because you trust each other more, you make deeper friendships and get to know people better. Because you have the same interest, your friendship could last longer. Finally, as a team member, you could have the opportunity to visit other cities or regions, or even other countries. 4, People should stop working at the age of 60. Disagree Point 1 - older people have a lot of experience Point 2 - older people can be more reliable Point 3 - we need older people to teach new employees I disagree that people should stop working at the age of 60, 48 Unit 7| Key and Tapescripts There is a pause after cor also pauses at the end of text with one idea), Lople have a lot of experience, Fst a oe et ye onan Te tay have been working for forty years or more, so they have a lot of skills and information, ‘Another reason is that older people have a more ‘table lifestyle than young people, so they are better for the company. They'll probably always arrive on time and work hard. Finally, when new employees arrive, itis good for them to have an older person to show them what to do, Using natural English If | could change one thing about my life, | think I'd go to graduate school. If | could live in any other city, I'd prefer to live in Paris. Explanation: The “could” sound shortens and changes, ‘to sound more like "cud/kid” while the “would” sound contracts and joins to the “I” to sound like “/'o" C Mini-test Sample answer | disagree with the statement that it is better to be a member of a group than a leader. In my opinion, 2 leader is a member, too, but the leader does more. First of all, a leader takes responsibility for making decisions and guiding the others. Personally, | don’t like being told what to do, so | would prefer to be able to make the decisions. The second reason is that if you take the responsibility of being the leader, you are more active, This means that you are more concerned about what is happening around you, and you don’t just wait for other people to do everything. Finally, if you are a good leader, then the others will Fespect you. Gaining people's respect is important if you want to have a good place in society. Unit 7 A Focus 1 Language building A mas and periods. There a¢ F thought groups (chunks ofc 1, We would like to thank Paul « for all his hard work over the years » and wish him the very best « for his retirement. « 2. While you are waiting, « you may wish to enjoy the comfort of our visitors’ lounge, + or alternatively, « take in the view from our roof-top terrace, « content words, especially nouns auxiliary verbs, the verb to be, articles, pronouns In unstressed words some of the vowel sounds become weak (e.g. the, a). 1. Thank you for calling the Cenitral Lilbrarly. 2. May | have the atlten|tion of all pasisenjaers tralvelling to Rome? 3. On Suniday, June six, we will be doling esisenjtial work on the seriver. 4, Wellcome, and thank you for joinjing us today. 5. Atitenltion all shoppers in the home and garlden delpartiment. 6 Insome auxiliary verbs, e.g. have, can, are, the vowel sound changes when they are unstressed in the context of a sentence. Follow up 1. Icould the this 2. have they the 3. They can 4. did you the 5. of our are this 4 Negative auxiliary words do not change when they are within a sentence as they are stressed. I 1. The builder couldn't fix the leak in the roof. 2. He thinks the project will be canceled. 3. What did his boss say? 4. Sorry, you can’t get a discount on this stereo. 5. The Grand is the most expensive hotel. 6. Ms. Smith didn’t leave a forwarding address tactic B 1. Until (A) 2. However, (7) 3. unless (7) 4. Because (7) To the left of the bus, « we can see the home of the famous movie star, « Lyle Randleman. « Although this beautiful house was damaged by fire in 1962, « Lyle had it completely rebuilt. « A new wing decorated in Italian marble, « teak from Indonesia, « and Canadian redwood e was also added at this time. « Dae 1. Hi, This i Bill Thom|son « from alpartjment ninelteen, » Uniforitujnatelly, (7) « | am still waitling for somejone to come up » and take care of my garbage dis|pojsal.« itis makling a loud noise, (7) « lijquid is leakling from the bottom, (7) « and there is deffijnitelly « something sefrilouslly wrong with it. (3) « When is somelthing goling to bbe done albout this? (Y) “Transition word: Unfortunately List: It is making a loud noise, liquid is leaking from the bottom, and there is definitely something seriously wrong with it. ‘Question: When is something going to be done about this? 2. For allmost fifteen years now, (2) » Charjlie Simpjson ‘« has been one of our top sales peolple, (7) « trained our new sales staff, (7) « and coached our winjning softiball team. (3) « So, on belhalf of all the emiploylees of Jenikins Initelrifors, (7) « | would like to wish him e the very best for the future. (3) Transition word: So List: one of our top sales people, trained our new sales staff, and coached our winning softball team. B Tactic practice 1. Still searchjing for a health club « that's right for you? (7) « Well, » look no further « than Busiter’s Health Club and Spa. « Bus|ter’s « has modjern elquipiment, (A) » ex/pelrilenced trainfers, (A) « and spa fakiities « that othler clubs can’t match + at doujble the price. (3) « Come on down ¢ and see for yourjself, « and we guarlanjtee e we'll make you a hap)py cusitomler. « Unit 7 | Key and Tapescripts. 192, Atiten|tion pas|senigers with ticklets « on the four thirity exfpress train (e) bound for Bloomling|ton, (A) « Forest Hill, (7) « and Rose|dale. (¥) « infor|tujnatelly, (7) « this train has been dellayed « for thirfty minjutes. « It will now be leavling + at five o' clock « on track thirjteen. « We ajpoljojgize » for alny injconjvejnijence. 3. Wellcome to the Midlville Cijty mulselum. « This month * we have a spelcial disiplay « of collojnilal elra ijtems. « Please vilsit our spe|cial galllelry « to see the colllecitions of sevlen|teenth-cen|tulry clothjing, (A) « fur[nijture (7), # and weapjons. (M) « Be sure to come earlly, # howlevler, (7) « as this is a velry poplullar ex|hibjit. 4, May Ihave your atitenjtion? (2) All parftiilpants + who have signed up for coursles in Spanlish, (7) « Latlin, (A) « or Itallian, (¥) # will be atjtendjing an ofrilen|tajtion ses|sion « in the Fralser Buildjing, difrectlly in front of the main offices. » Please go im|medjiatelly to the lobjby, « where you will be alple to find e class lists for these coursles. Using natural English Large crowds were in attendance for the contests. ‘We would like to thank Paul for all his hard work. Thank you for calling the Central Library. Explanation: The “0” sound is reduced and “for"often sounds closer to "fur". C Mini-test Question 1 Hi, (4) « My name's RoJbin Lee (7) « and I'm your teachler here. (S) ¢ You need to take this two-week course « in orlder to be a lifeguard at alny of the wait - verb line ~ direcvindirect object / verb 3. read - verb beside - preposition B Sample answers 1. verb, preposition; stand, in front of 2. subject, modifier; the people, calmly 3. subject, indirect object; the woman, window c Sample answers 1. The man is standing in front of the newsstand. 2. The people are waiting calmly in (a) line. 3. The woman is reading beside the window. unit 13|Key 37Tactic practice Picture 1 1. verb, direct object 2. man (subject), in (preposition) 3. The man is holding a basket (in his arm). Picture 2 1. subject, verb 2. business woman (direct object), at (preposition) 3. The man is meeting a business associate (at the airport), Picture 3 1. preposition, direct object 2. plates, glasses and cutlery (subject), are (verb) 3. There are plates, glasses, and cutlery on the table. Picture 4 1. subject, verb 2. red (modifier), rose (direct object) 3. The woman is smelling a (red) rose. Picture 5 1. verb, preposition 2. man (subject), buildings (object) 3. The man is walking in front of the buildings, C Mini-test ‘Sample answers Question 1 The bread is on the table. Question 2 The man is opening the car door. Question 3 ‘Aman is walking walking past the bench. 38 Unit 14| Key while Whenever / Before before / while |. by the time / before After until when / after Since a0 o 5 S o while he is having breakfast. . because they are too tight When | eat, They are saving so that before he can eat it. so she can pass the exam. an eeNam 2 Test tactic d. Picture 2 a. before / time: The action in the main clause happens before that in the subordinate clause. . The man is fastening his seatbelt. ¢. The man is fastening his seatbelt before he starts the car. Picture 3 a. so that / cause and effect: ex the main clause. b. The men are fixing the chair, © The men are fixing the chair so that it can be used: plains the purpose ofB Tactic practice Picture 1 1. after / time: The action of the main clause happens after that in the subordinate clause. 2. The woman is taking a taxi 3. After she has finished work, the woman is taking a taxi home. Picture 2 1, because / cause and effect: explains the reason for the main clause. 2, The student is receiving an award. 3. The student is receiving an award because she has passed her exams. Picture 3 1. before / time: The action of the main clause happens before that in the subordinate clause. 2. The man is calling someone from the airport. 3, The man is calling someone from the airport before he boards his flight. Picture 4 1. while / time: The action in both clauses happens at the same time. 2. The man is reading. 3, The man is reading while he waits for customers. Picture 5 1. because / cause and effect: explains the reason for the main clause. 2. The man is looking after the children 3. The man is looking after the children because they are not in school today. C Mini-test Sample answers Question 4 The woman is looking a she is talking on the telephone. Question 5 The man is carrying the bottles on because they are heavy. st the computer screen while his shoulder Unit 15 A Focus 1 Language building A 2f 3a 4b Sd Be c Sample answers 1. Lwould appreciate it if you could send me 2, Please send me . 3. Could you tell me more about ...? 2 Test tactic A Lam: a sales rep | am writing to: H. Thomson, Manager, Teflo Wire 8 Tasks 2 & 3 both require making a request for new ‘equipment. c Sample answers 2. new keyboard; the one I have is very old 3, flat-screen monitor; save space D 2, Iwould appreciate it if you could replace my keyboard, as the one | currently have is very old. 3, Would it be possible to have a flat-screen monitor in order to give me some desk space? E | would also like to upgrade some of my equipment. First of all, | would appreciate it if you could replace my keyboard, as the one I currently have is very old. ‘Also, would it be possible to have a flat-screen monitor in order to give me more desk space? unit 15|Key 39B Tactic practice ask TWO questions, make ONE request 2. lam: J. Moore, the applicant. | am writing to: M. Eaton at Spring Valley Travel 3. Questions: which part of the world traveling to / when does the job start. Request: Please send some background information about the company. 4, Sample answer Ihave now completed the application form. Please find it attached. | do have one or two questions about the job. First, could you tell me which part of the world the position covers? Also, | would like to know when the job starts, | would be grateful if you would also send me some background information about your company. THREE questions 1am: me. | am writing to: a sports and health club membership cost, is there a swimming pool, is there a family membership 4, Sample answer First of all, could you tell me what the membership cost for a year is? | have a family, so | would like to know if there is a discount on family memberships. My favorite sport is swimming, so I'm interested in finding out if there is a swimming pool. C Mini-test Question 6 Sample answer I would like to order one copy of your new book, Promoting Your Professional Photography Services. Could you tell me how long the delivery will take if | order online? Also, | was wondering whether you will be bringing out any new titles next year. If so, | would appreciate it if you could tell me what your forthcoming titles are, Question 7 Sample answer Thank you for your inquiry about new positions. | would appreciate it if you could send us more details, about your educational background. As there is a lot of information about our company on our website, we do not normally meet with everyone who is 40 —_sUnit 16| Key interested in applying for work here. However, if you send us a copy of your resumé, we will contact you for an interview if anything suitable arises. A Focus 1 Language bt g it 2b 3c 4b Sa 6b 7c Bb Students’ own answers Sample answers 1. I'm totally opposed to living in the city because city is dirty, noisy, and very stressful 2. If |had to choose | would say that it is better to travel by air, because it is quicker and probably cheaper. 3. I really don’t agree with free health care because the state cannot provide as good a service as Private health companies. c ‘Sample answers 1. ... in my opinion, the Internet is the best place to buy products that are not supplied by local shops, such as electronic goods, .- in my opinion, traveling by train is more fun because you can see more of the countryside while you are traveling - | believe that the best aspect of my job is the long vacations. | get two months off in the summer and the winter Introduction First reason . Second reason Third reason, Conclusion monep>