DE LEON, DWIGHT KENNETH H.

MODULE 3, COURSEWORK #5
2019100954 CE-3
CE175-1C, E01

Coursework #5

1. What is Total Quality Management (TQM)? Discuss.

Total quality management (TQM) is a common management technique in which

every employee continuously evaluates the organization's production procedures to raise
the manufacturing caliber of goods and services and raise customer satisfaction. It entails
adopting analytical techniques and providing management training to find and fix
operational issues.

2. What is the difference between Quality Management vs TQM?

The difference between Quality Management and Total Quality Management

(TQM) is that Quality management are clearly defined as set of business procedures with
the goal of continuously providing goods and services of a high caliber. Quality
management have dedication for quality and a strategy for ongoing measurement and
improvement. However, Total Quality Management (TQM) aims to achieve long-term
success by ensuring customer satisfaction. TQM originated in manufacturing but spread to
almost all industries as a result of its popularity. TQM prioritized process enhancement to
increase customer satisfaction, frequently adhering to the Plan, Do, Check, and Act cycle
(PDCA). Instead of being applied throughout whole organizations, TQM was frequently
administered by specific individuals. The table provided below compares the differences
of the two management systems:

Quality Management TQM

Customer-focused ✓ ✓
Strong leadership ✓
People involvement ✓ ✓
Adopt a process-driven ✓ ✓
approach
Integrate organization ✓
systems
Uses a systematic approach ✓ ✓
to management
 Commit to continual ✓ ✓
improvement
Implement factual approach ✓ ✓
in decision making
Recognize that supplier ✓
relations are mutually
beneficial

3. What are the eight (8) primary elements of TQM? Discuss each.

• Customer Focus - Customer focus is hence the first of the entire quality
management concepts. It implies that the final product must satisfy the
requirements and expectations of the clientele.
• Employee Involvement – Organizations must establish an atmosphere where their
workers feel empowered while applying TQM. They oversee evaluating the caliber
of the goods and services at various levels along with management. In this situation,
improving corporate communication is essential for raising staff morale.
• Integrated System – An organization cannot adopt a TQM strategy across all its
business operations without an integrated system. Incorporating quality standards
like the ISO 9000 standards might therefore aid in the production of high-quality
goods and services. Additionally, it will result in achieving or surpassing customer
expectations.
• Process-centric Approach – A product or service must go through many stages
before it can be sold. It implies that it is examined and evaluated throughout the
whole production process, not only at the very end. Thinking based on processes is
an indication of successful TQM.
• Systematic Flow – In order to achieve quality excellence and commercial
objectives, TQM relies heavily on strategic planning. So, taking a systemic flow
into consideration would ensure that the goods and services are moving through
each stage of the high-quality production process.
• Continual Efforts – It should be a constant process to enhance quality. Once
completed and then abandoned, the production standards would only slowly
deteriorate. People at every level must be vigilant in doing quality checks on a
frequent basis for the TQM method to succeed.
• Factual Decision-Making – Because every employee takes part in the quality
evaluation procedures, the business must base its judgments on facts. Making more
precise decisions might be achieved by analyzing organizational performance
utilizing performance data, such as sales, profit, and customer retention.
• Relationship Management - Honest feedback and adequate quality control methods
will be guaranteed by a well-maintained relationship with stakeholders like
consumers and staff. TQM enables businesses to build strong relationships with
each of them and make changes that are focused on achieving results.
4. What are the benefits of TQM?

TQM have several benefits. Listed below are some of the benefits of Total Quality
Management:

• Error prevention and elimination

• Guaranteed customer retention
• Reduced service costs and increased profits
• Feedback from all stakeholders
• Involvement and empowerment of employees at every production level
• Improved market image
• Customers becoming the main focus
• Meeting consumer expectations leads to increased customer satisfaction
• Improved organizational culture
• Enhanced stakeholder relationships
• Boost in employee morale
• Continuous efforts to meet the quality standards
• Increased stakeholder value
• Innovative strategies and creative ideas