Scribd
Upload
33 views3 pages

Paper Complaint - Group 3

The document defines and explains various terms that may be used in a complaint letter: - Resolution refers to the desired outcome or solution being sought by writing the complaint letter. This could include an apology, explanation, compensation, corrective action, or policy change. - Fraud involves intentional deception, misrepresentation or dishonesty for personal gain or harm. Specific examples must be provided to support a fraud claim. - Feedback provides comments and responses from the complainant about issues and suggests improvements. - Return of goods refers to sending a purchased item back due to defects, incorrect items, or dissatisfaction. Reasons and supporting details should be included. - Delivery delays occur when goods or services are

Uploaded by

Neng vera vevey.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
33 views3 pages

Paper Complaint - Group 3

The document defines and explains various terms that may be used in a complaint letter: - Resolution refers to the desired outcome or solution being sought by writing the complaint letter. This could include an apology, explanation, compensation, corrective action, or policy change. - Fraud involves intentional deception, misrepresentation or dishonesty for personal gain or harm. Specific examples must be provided to support a fraud claim. - Feedback provides comments and responses from the complainant about issues and suggests improvements. - Return of goods refers to sending a purchased item back due to defects, incorrect items, or dissatisfaction. Reasons and supporting details should be included. - Delivery delays occur when goods or services are

Uploaded by

Neng vera vevey.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

2.2.

All Related Terms


2.2.1. Resolution
In the context of a complaint letter, the term "resolution" refers to the desired outcome
or solution that the writer of the letter is seeking. When someone writes a complaint letter, they
typically have a specific issue or problem they want to address, and they expect a resolution
from the recipient of the letter.

The resolution in a complaint letter can take various forms depending on the nature of
the complaint. It could involve: Apology Explanation , Compensation, Corrective action, and
Policy or procedure.

2.2.2. Fraud

When using the term "fraud" in a complaint letter, it refers to an intentional act of
deception, misrepresentation, or dishonesty carried out by an individual or organization for
personal gain or to cause harm to others. Fraudulent activities can take various forms, such as
false advertising, misleading statements, financial scams, identity theft, or any other deceptive
practices.
When including the term "fraud" in a complaint letter, it is important to provide specific
details and examples that support your claim. These examples should clearly demonstrate how
the other party engaged in fraudulent behavior and how it has directly affected you or your
interests.
2.2.3. Feedback
In a complaint letter, the term "feedback" refers to the comments or responses provided
by the complainant regarding the issues they are facing. This feedback is typically used to
express dissatisfaction, provide constructive criticism, or suggest improvements in terms of the
service, product, or experience provided by the party being complained about.

2.2.4. Return of Goods


"Return of goods" refers to the process of returning or sending back a product or item to
the seller or retailer from whom it was purchased. When writing a complaint letter, the term
"return of goods" is used to indicate that the writer is dissatisfied with the purchased item and
wishes to return it to the seller for a refund, exchange, or resolution of the issue.
In a complaint letter, the return of goods may be requested for various reasons, such as:
Defective or faulty product, Incorrect product or wrong item, and Dissatisfaction with the
product.
When writing a complaint letter, it is important to clearly state the reason for the return
of goods and provide relevant details such as the order number, purchase date, and any
supporting evidence like photographs or receipts. This helps the seller or retailer understand
the issue and facilitates the resolution process.

2.2.5. Deliver Delays


In a complaint letter, "delivery delays" refers to instances where goods or services were
not delivered within the expected or promised timeframe. It indicates that there was a delay in
the delivery process, which may have caused inconvenience, frustration, or financial loss to the
recipient.
Delivery delays can occur for various reasons, including logistical issues, transportation
problems, manufacturing delays, inadequate inventory management, or errors in the delivery
process. They can affect a wide range of products or services, such as online purchases, courier
services, shipping of goods, or even the completion of a project.

2.2.6. Policy
By mentioning a policy in your complaint letter, you are drawing attention to the fact
that the actions or behavior of the person or entity you are complaining about contradict or
breach the established guidelines. This helps to provide a clear context for your concerns and
establishes a basis for your expectations of how the situation should be addressed or resolved.
It is important to clearly articulate the specific policy you are referencing and explain
how it has been violated or why it is relevant to your complaint. Providing this information will
assist the recipient of your letter in understanding the basis of your dissatisfaction and may
facilitate a more effective resolution to the issue.

2.2.7. Apology
In a complaint letter, the term "apology" refers to a formal expression of regret,
acknowledging any shortcomings or mistakes on the part of the company or individual being
addressed. It is used to convey sincere remorse for the inconvenience, dissatisfaction, or
negative experience that the recipient of the letter has encountered.
The purpose of including an apology in a complaint letter is to show empathy,
understanding, and a willingness to take responsibility for the issue at hand. It serves to
validate the concerns and frustrations of the person filing the complaint and demonstrates a
commitment to resolving the problem in a satisfactory manner.
2.2.8. Invoice Error
An "invoice error" refers to a mistake or discrepancy found in an invoice, which is a
document sent by a seller to a buyer that outlines the details of a transaction, including the
products or services provided, quantities, prices, and payment terms. Invoice errors can occur
for various reasons and can range from minor mistakes to more significant issues. Here are a
few common types of invoice errors: Incorrect pricing, Quantity discrepancies, Missing or
duplicate items, and Incorrect billing information.

You might also like