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A Receptionist and A Client

The guest checks out of the hotel and prepares to take the airport shuttle. The hotel representative reminds the guest to settle the mini-bar bill, which comes to $37.50. The guest pays with a credit card and requests a receipt. The porter agrees to load the guest's bags onto the shuttle. The guest signs the guestbook, having enjoyed their stay and planning to recommend the hotel to others.

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Quirino Rivera Abril America
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© © All Rights Reserved
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216 views

A Receptionist and A Client

The guest checks out of the hotel and prepares to take the airport shuttle. The hotel representative reminds the guest to settle the mini-bar bill, which comes to $37.50. The guest pays with a credit card and requests a receipt. The porter agrees to load the guest's bags onto the shuttle. The guest signs the guestbook, having enjoyed their stay and planning to recommend the hotel to others.

Uploaded by

Quirino Rivera Abril America
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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A Receptionist and A Client

Receptionist: Hi, welcome to the GrammarBank Hotel. How can I help you?


Client: Hi, I would like a room for tonight. Do you have any vacancies?
Receptionist: Yes sir, would you like a single room, or a double room?
Client: A single room, please.
Receptionist: How long will you be staying?
Client: For three nights.
Receptionist: Okay, would you like a king size bed or a queen size?
Client: Well, king size bed, please.
Receptionist: Smoking, non-smoking?
Client: Non-smoking.
Receptionist: Sure, and would you rahter have a room with a view of the ocean or
the forest? Client: It doesn't really matter to me, whichever one is cheaper.
Receptionist: Sure, it's going to be $55 per night. Can I have your ID, please?
Client:Here it is.
Receptionist: Alright, Could you sign here, please?
Client: No problem. Do you accept American Express?
Receptionist: Sure, any Visa, Master Card or American Express.
Client: Perfect, here is my card.
Receptionist: Thank you. Is there a phone number where you can be contacted?
Client: Yes, it is 333-3333.
Receptionist: Okay. Here's your key. Your room number is 276. It's on the 2nd
floor, you can take the elevators behind us. If you need anything, just dial 9 for the
reception.
Client: Thank you for your help.
Receptionist: My pleasure. Enjoy your stay!

Making Reservations
Receptionist: Good morning. Welcome to The Grand Woodward Hotel.
Client: Hi, good morning. I'd like to make a reservation for the third weekend in
September. Do you have any vacancies?
R: Yes sir, we have several rooms available for that particular weekend. And what
is the exact date of your arrival?
C: The 24th.
R: How long will you be staying?
C: I'll be staying for two nights.
R: How many people is the reservation for?
C: There will be two of us.
R: And would you like a room with twin beds or a double bed?
C: A double bed, please.
R: Great. And would you prefer to have a room with a view of the ocean?
C: If that type of room is available, I would love to have an ocean view. What's the
rate for the room?
R: Your room is five hundred and ninety dollars per night. Now what name will the
reservation be listed under?
C: Charles Hannighan.
R: Could you spell your last name for me, please?
C: Sure. H-A-N-N-I-G-H-A-N
R: And is there a phone number where you can be contacted?
C: Yes, my cell phone number is 555-26386.
R: Great. Now I'll need your credit card information to reserve the room for you.
What type of card is it?
C: Visa. The number is 987654321.
R: And what is the name of the cardholder?
C: Charles H. Hannighan.
R: Alright, Mr. Hannighan, your reservation has been made for the twenty-fourth of
September for a room with a double bed and view of the ocean. Check-in is at 2
o'clock. If you have any other questions, please do not hesitate to call us.
C: Great, thank you so much.
R: My pleasure. We'll see you in September, Mr. Hannighan. Have a nice day.

Checking-In
Hotel: Good afternoon. Welcome to the Grand Woodward Hotel. How may I help
you?
Guest: I have a reservation for today. It's under the name of Hannighan.
Hotel: Can you please spell that for me, sir?
Guest: Sure. H-A-N-N-I-G-H-A-N.
Hotel: Yes, Mr. Hannighan, we've reserved a double room for you with a view of
the ocean for two nights. Is that correct?
Guest: Yes, it is.
Hotel: Excellent. We already have your credit card information on file. If you'll just
sign the receipt along the bottom, please.
Guest: Whoa! Five hundred and ninety dollars a night!
Hotel: Yes, sir. We are a five star hotel after all.
Guest: Well, fine. I'm here on business anyway, so at least I'm staying on the
company's dime. What's included in this cost anyway?
Hotel: A full Continental buffet every morning, free airport shuttle service, and use
of the hotel's safe are all included.
Guest: So what's not included in the price?
Hotel: Well, you will find a mini-bar in your room. Use of it will be charged to your
account. Also, the hotel provides room service, at an additional charge of course.
Guest: Hmm. Ok, so what room am I in?
Hotel: Room 487. Here is your key. To get to your room, take the elevator on the
right up to the fourth floor. Turn left once you exit the elevator and your room will
be on the left hand side. A bellboy will bring your bags up shortly.
Guest: Great. Thanks.
Hotel: Should you have any questions or requests, please dial 'O' from your room.
Also, there is internet available in the lobby 24 hours a day.
Guest: Ok, and what time is check-out?
Hotel: At midday, sir.
Guest: Ok, thanks.
Hotel: My pleasure, sir. Have a wonderful stay at the Grand Woodward Hotel.

Check-out / Getting to the airport


Hotel: Did you enjoy your stay with us?
Guest: Yes, very much so. However, I now need to get to the airport. I have a flight
that leaves in about two hours, so what is the quickest way to get there?
Hotel: We do have a free airport shuttle service.
Guest: That sounds great, but will it get me to the airport on time?
Hotel: Yes, it should. The next shuttle leaves in 15 minutes, and it takes
approximately 25 minutes to get to the airport.
Guest: Fantastic. I'll just wait in the lounge area. Will you please let me know when
it will be leaving?
Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar
bill?
Guest: Oh yes certainly. How much will that be?
Hotel: Let's see. The bill comes to $37.50. How would you like to pay for that?
Guest: I'll pay with my Visa thanks, but I'll need a receipt so I can charge it to my
company.
Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the
porter and he can load them onto the shuttle for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook too while you wait?
Guest: Sure, I had a really good stay here and I'll tell other people to come here.
Hotel: That's good to hear. Thank you again for staying at The Grand Woodward
Hotel.

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