Module

GR
general requirements

INTERNATIONAL

Design Standards
January 2009
GR - General Requirements Marriott Hotels & Resorts - International

Contents
GR.1 Design Standards 2

GR.2 Project Application 3

GR.3 Interpretations 5

GR.4 Code & Regulation Compliance 5

GR.5 Accessibility 6

GR.6 Green & Sustainable Design 7

GR.7 Criteria Summary & Facilities Program 8

GR.8 Design Process 9

GR.9 Interior Design 10

GR.10 Project Approval Timetable 12

GR.11 Cost Schedule 13

GR.12 Signage & Graphics 14

GR.13 Building Materials, Products & Equipment 19

GR.14 Furniture, Fixtures & Equipment (FF&E) - Public Spaces 35

GR.15 Definitions, Acronyms & Abbreviations 46

Module Organization
• This Module is a part of an integrated series of 17 Modules.
• Coordination with information from other Modules is required.
• The reference symbol <XX> is used to indicate a Module reference that
includes additional information.
Marriott Confidential & Proprietary Information
The contents of the Design Standards are confidential and proprietary to
Marriott International, Inc. and may not be reproduced, disclosed, distributed
or used without the express permission of an authorized representative of
Marriott.
Copyright, Marriott International, Inc., unpublished material. All rights reserved.

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Marriott Hotels & Resorts - International General Requirements - GR

Brand Overview
Inspiring Performance - Marriott Hotels and Resorts (MHR) is a hotel brand
dedicated to delivering a world of achievement and possibilities for our
target guest, the 24/7 Achiever.
24/7 Achievers want to accomplish as much as humanly possible when
traveling for business or meetings. They seek a hotel that helps them
perform at the highest level - a partner that understands the sheer joy of
accomplishment, success and knowing that a job was well done.
• On leisure travel, the 24/7 Achiever pours the same passion and
energy into every trip. They have an active mind-set and focus on
achieving as much as possible. They see leisure time as an opportunity
to recharge and reconnect with loved ones, and seek a hotel that takes
their leisure agenda as seriously as they do.
• Simply put, 24/7 Achievers seek a hotel that promises an inspiring
performance to match their own, whether they’re on business or
leisure travel.
In bringing the Brand to life, MHR focuses on three key experiences in
the guest journey that are intense, intuitive and memorable. They are the
highest priority for the Brand because they’re where it counts most from
the guest point of view:
• Genuine Care: Experiences that demonstrate the hotel truly ‘gets’ and
mitigates the hassles, unpredictability and loneliness of business
travel. On leisure travel, it’s the experience that shifts a guest’s mind-
set to in-the-moment living from their typical efficient and structured
routine.
• Engineered for Success: Experiencing a hotel as ‘always on’ and serving
a singular purpose - keeps the guest ‘turned on’. Services are easy to
access and available 24/7; spaces deliver functionality and modern
comfort so the guest feels laser focused, accomplished.
• Recharge: Energy boosting, focus restoring and stress relieving
experiences for guests who understand they must be at their best
to perform at their best whether on business travel, or relaxing and
connecting with family and friends when leisure is the agenda.

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GR.1 Design Standards

A. Purpose: The Hotel Design Standards have been prepared by
Marriott International, Inc. to communicate hotel product
standards for the design of Marriott Hotels and Resorts.
The Brand Standards document outlines the foundation
and spirit of the product and service requirements, and
from the Brand Overview, governs the application of the
Design Standards.
B. Organization: Design Standards are organized into 17
complementary Modules to facilitate the integration of
design requirements into the design process.
1. Module GR: This Module describes the General
Requirements applicable to the design process.
2. Modules 1 through 16: These Modules provide design
criteria, general material requirements that facilitate the
development of the final design and documentation.
• Module 1 - Site / Building Exterior
• Module 2 - Public Spaces
• Module 3 - Food & Beverage
• Module 4 - Recreation Facilities
• Module 5 - Retail Spaces
• Module 6 - Function Spaces
• Module 7 - Guest Accommodations
• Module 8 - Administration & Associate Facilities
• Module 9 - Engineering & Maintenance Spaces
• Module 10 - Food Production Facilities
• Module 11 - Laundry & Housekeeping
• Module 12 - Elevators / Escalators
• Module 13 - Hotel Support Systems
• Module 14 - Fire Protection / Life Safety
• Module 15 - Mechanical, Plumbing & Electrical
• Module 16 - Loss Prevention
C. Minimum Standards: The Standards in this Module are
minimum Marriott requirements for developers, franchise
partners and market managers. Where applicable codes,
ordinances and laws take precedence and these are
substantially different from Marriott requirements, review
the differences with the responsible design team consultant
and Marriott Design Team to obtain resolution.

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GR.2 Project Application
A. Design Integration: The integration of the Marriott
Brand and Design Standards creates a unique, hotel
that provides the consistency and quality that guests
require of a leading brand.
1. Marriott Hotels: The Design Standards address the
program of a full service, quality tier, mid-size,
business hotel for the 24/7 Achiever, the Brand’s
target customer. A Marriott Hotel typically includes
the following, unless modified by Marriott and the
project Facilities Program:
• Approximately 300 guestrooms
• One 3 Meal per Day Restaurant
• M.I. Greatroom (Lobby)
• 930 m2 (10,000 sq. ft.) of function / meeting
space.
• A Specialty Restaurant (if required by the project
Facilities Program).
• Application of the Marriott Hotel Design
Standards to a substantially different program
requires approval by Marriott.
2. International Features: The Design Standards
reference exceptions and amenities required
for “International” properties. When noted,
“International” is defined as the entire world
excluding the United States and Canada, which is
titled, the “North American Lodging Operation”
(NALO).
3. Resort Hotels: The resort and leisure property
features are similar to the business hotel model,
except resorts require additional guest features
and amenities; see the project Facilities Program
for requirements and supplements such as the
following:
• Guestroom features such as larger bathrooms,
closets and bedroom; balconies.
• Spa and Golf Supplements.
• Additional Recreation.
• Additional Food and Beverage.
• Additional Retail.
B. “Star” Rating: If the hotel is intended to maintain a
hotel rating system to qualify or register for a hotel
classification, provide the services, features, and
facilities required to obtain the rating or classification.

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C. Multi-Use Buildings: In multi-use facilities, in order to

maintain operational and access control (as required by
the Loss Prevention Review), hotel exit stairs, utilities,
facilities, and services shall not be shared or connected
to office, retail, residential, entertainment, recreational or
other non-hotel uses.
1. If shared facilities can not be avoided, submit and
obtain approval from Marriott of alternate facilities that
safeguard the hotel’s operations and access.
2. Entertainment Lounges, General and Service Retail,
and Recreational Facilities not associated with the
hotel’s program are only included in the hotel program
under limited conditions when reviewed and approved
by Marriott.
3. Facilities and services not approved or directly
managed by Marriott shall be separate and independent
of the hotel and therefore shall not be located within,
proximate to, or associated with the hotel or resort.
D. Loss Prevention Review - General: <16> A Marriott Loss
Prevention (LP) Review is required to develop design
elements, equipment and systems that reasonably mitigate
or eliminate risk factors associated with the hotel’s location,
design and facilities.
1. The Loss Prevention Review forms the basis for
identifying and selecting the appropriate risk and safety
measures, systems and components.
2. The LP risk and safety assessment for Marriott Managed
projects are conducted / overseen by Marriott’s Loss
Prevention Technical Services department. Deviations
from Marriott’s Loss Prevention Review process require
Marriott approval.
3. Franchise owners are responsible for conducting an
appropriate risk and safety assessment and providing
the appropriate measures.
E. Dimensions, Sizes & Measurements:  Conversions from English
to metric (SI) units are approximate. Verify, coordinate
and confirm product and material dimensions for required
design applications.
F. Cost Responsibilities: The organization of the Marriott
Design Standards into 17 Modules and the organization
of each Module are not intended to assign design, control,
procurement or cost responsibility to project team
members.

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GR.3 Interpretations
A. General: These Design Standards provide design criteria
and general design concepts that require design resolution
to provide solutions for project specific situations. Marriott
will provide additional interpretations and information to
assist in integrating the Design Standards into the project
design.
B. Modifications: These Design Standards may be modified by
Marriott to reflect and respond to changing design, market,
construction, operational conditions and regional operating
needs and requirements.
C. Current Edition: Prior to relying on or implementing the
Marriott Design Standards, verify with Marriott that this
edition is current and contains the latest modification.

GR.4 Code & Regulation Compliance

A. Architect / Engineer of Record: The project Owner and their
Architect & Engineer of Record and consultants (design
professionals) are responsible for compliance with
governing laws, codes, and regulations.
1. These Design Standards are not intended to negate
the Design Professional’s legal responsibilities for the
protection of public health, safety and welfare. Nor,
are they intended to alter responsibilities for good
design practices such as accessibility, environmental
protection, energy conservation, weather tight, safe
buildings, etc.
2. Marriott reserves the right to request that a variance
be requested for code requirements that are in conflict
with the Marriott Design Standards and operations.
B. Selecting Codes and Standards:  Prior to the project’s
commencement, the Design Team proposes to the Owner
and Marriott a recognized building code and standards for
the building, finishes and furnishings.
1. Current Editions: Marriott uses current editions of
codes and technical references below as a basis for
comments.
2. Minimum Standards: Comply with the current
requirements of NFPA 101 Life Safety Code (National
Fire Protection Association) and the understanding and
interpretation of them by the Marriott’s Fire / Life Safety
Department and the Zurich Services Corporation.
3. Recognized codes and standards include:
a. NFPA Standards
b. NFPA 101 Life Safety Code (US)

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c. International Building Code

d. Governing jurisdictional codes and regulations
e. UL and ASTM Standards
f. ANSI Standards
4. Code Integration: Follow these Design Standards when
they exceed requirements of governing codes and
accessibility guidelines.
5. Refer conflicts with Marriott Design Standards to
Marriott for resolution.

GR.5 Accessibility
A. Meeting the Needs of All Guests: In keeping with the best
traditions of Marriott hospitality, we extend hotel services
to all guests, including those with disabilities.
• We work diligently to apply the best current thinking on
accessibility features to each lodging brand, each new
hotel, and each hotel renovation.
• Recognizing that we operate and acquire hotels originally
built under many previous requirements, we constantly
seek to improve the physical accessibility of our hotels,
removing existing barriers wherever feasible, as well as
extending services where barriers remain.
B. Accessibility Standards Compliance: As a minimum,
Marriott’s accessibility standards require compliance with
accessibility regulations of the country where the hotel is
located and the following criteria using generally accepted
United States standards:
1. Hotel Access: Provide an accessible public path of travel
into the hotel and into all guest accessible spaces.
2. Service: Provide access to services generally available
to guests.
3. Public Toilets: All public area restrooms shall have
accessible toilet compartments, urinals, and lavatories.
4. Guestrooms: Outside of the U.S., a minimum of 1% of
the total guestrooms shall be accessible.
C. Americans with Disabilities Act (ADA): Within the United
States, the facilities shall comply with the Americans with
Disabilities Act (ADA). Outside the U.S., projects must
not only comply with the accessibility standards of the
governing jurisdiction, but also accommodate the guest’s
accessibility expectations represented by The Americans
with Disabilities Act (ADA).
1. Conflicts: In cases where the governing accessibility
laws conflict with ADA or where issues are not mutually
addressed, consult with Marriott to develop a program
that accommodates the guest’s expectations.

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2. ADA Materials: These are available free from the
United States Department of Justice. Printed materials
may be ordered by calling the ADA Information Line
(1-800-514-0301 (Voice) or 1-800-514-0383 (TDD)).
Automated service is available 24-hours a day for
recorded information and to order ADA publications.
a. Publications are available in standard print as well
as large print, audio-tape, Braille and computer
disk.
b. Many materials are available from an automated
fax system that is available 24 hours a day. Follow
the directions for placing an order by fax.
c. ADA Web Site: http://www.usdoj.gov/crt/ada/
adahom1.htm
d. ADA Mailing Address: U.S. Department of
Justice, 950 Pennsylvania Avenue, NW Civil
Rights Division, Disability Rights Section – NY
AVE, Washington, D.C. 20530.

GR.6 Green & Sustainable Design

Marriott International supports green and sustainable prac-
tices as an integrated part of our hospitality business.
We have an important facilitating role to play, working in
partnership with our hotel Owners to implement sustainable
design and operations, to conserve natural resources,
protect indigenous wildlife, enhance indoor environmental
quality, and reduce and recycle waste wherever possible.
Operating with a greater awareness of green and
sustainable design, we strive to support the environmental
interests and concerns of our guests, associates, business
partners and communities.
Marriott International is an active member and supporter
of the following organizations:
• The U.S. Green Building Council and LEED
Accreditation Program
• The Center for Environmental Leadership in
Business
• Conservation International

• The International Tourism Partnership

• Energy Star Rated Products - for hotel brands

worldwide

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GR.7 Criteria Summary & Facilities Program

A. Criteria Summary: A Criteria Summary is developed by
Marriott for each project to establish the number of
guestrooms, amount of food and beverage and meeting
space, and other hotel program requirements.
B. Use of Design Standards: The Criteria Summary and resulting
Facilities Program forms the foundation of the hotel design
and governs the application of the Design Standards.
Together, the dictates of the Criteria Summary and Facilities
Program are integrated with the customized application of
Design Standards to guide the Marriott Hotel design.
Additionally, governing laws and building codes, regula-
tions, as well as site conditions and local parameters will,
influence the hotel design.
Design Process - Diagram

Business Plan
- Business Parameters
- Market Demands
- Management Terms
- Criteria Summary

Facilities
Program

Hotel
Requirements

Design Project
Standards Design

Governings
- Laws
- Codes
- Regulations

Location
- Site
- Culture
- Technology
- Competition
Figure GR-1

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GR.8 Design Process

A. Design Conformance – General: Project design conformance
with Marriott requirements is verified by a series of Marriott
reviews, designer submittals and documented approvals.
The process includes the following:
1. Hotel Development Committee (HDC): Every project must be
approved by Marriott’s HDC. Areas where a proposed
project does not meet Marriott Design Standards will be
discussed by the Committee.
a. The HDC evaluates variations to Standards and
carefully weighs the overall benefit the project of-
fers the Corporation.
b. Once a project is approved by the HDC, the build-
ing and interior designs are developed for the
Schematic Design approval process.
2. Schematic Design Approval: Every project is presented to
Marriott A&C, composed of senior corporate executives,
meeting in Washington, D.C.
B. Design Review Requirements: At each phase of design, the
project design documentation is submitted and approval
obtained from Marriott.
1. Marriott requires that Marriott project building designs
and interior designs are formally presented to the Design
Approval Process for approval.
2. Prior to formal presentations, Marriott design management
staff reviews proposed designs and presentation materials.
3. Revisions may be required prior to and for Marriott
approval.
4. Failure to submit presentation materials in sufficient
time to allow for Marriott staff review and revisions
may delay the formal presentations.
5. Building design and interior design presentations are
held separately and sequentially.
6. Typically, the interior design presentation is made from one
to several months after the building design is approved,
depending on the design development schedule.
C. Design Submittals: Project design teams are required to
submit the document and presentation submissions listed
in the Technical Services Agreement (TSA). Typically, the
submissions include site plans, facility program, building
plans and renderings, models, elevator studies, energy /
life cycle analysis, interior design plans and renderings and
display boards.
D. Guestroom Mock-Up: Construct and furnish sample guest-
rooms of each type and 4 m (13 ft.) section of Guestroom
Corridor for review and to obtain approval from Marriott.

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GR.9 Interior Design

A. Design Strategy & Principles: Consult the Marriott Design
Strategy and Principles Supplement for a comprehensive
definition of the interior design goals and features.
B. Overview: The interior designs of Marriott Hotels are always
warm and inviting in feel and style, utilizing bright, rich
and contrasting colors that are influenced by current design
trends.
This design concept is applied throughout Marriott full
service hotels and is a very important hallmark of the
Brand.
Maintaining design consistency is critical in order to pro-
vide our guests with the level of comfort and product qual-
ity they have come to expect from Marriott.
C. Public Space: In the public space the “look and feel” is
achieved through a consistent approach to basic design
guidelines for flooring, walls, ceilings, millwork, detailing,
furnishings, color and product durability.
1. Flooring: Combination of patterned stone work and
rich carpeting. Selected stone is always warm in color,
never cold.
a. Carpets feature current design trends, colored in
clear, bright, warm colors.
b. Patterns are never muted, earthtone or delicately
colored.
c. Colors are positioned carefully to create contrast
and distinct designs that are both beautiful and
durable.
2. Walls / Millwork: Throughout the public spaces,
provide a combination of rich millwork, wallcoverings
and window treatments. Use substantial quantities
of millwork in proper proportions in order to bring
warmth to the space and to create a degree of grandeur
within proper scale.
3. Window Treatments & Wallcoverings: These elements
are elegant and complementary to the building style
and location and are selected and applied carefully to
ensure durability and longevity.
4. Ceilings: Treat as an extension of the walls and
incorporate coffers, multi-leveled treatments and
millwork detailing. Decorative lighting is also a
consistent part of the decor.
D. Furnishings: Public Space furnishings impart a warm,
refined, yet comfortable look. They too draw from grand
residential styles and patterns.

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1. Furniture: Combination of warm finishes and rich
upholsteries such as leather, tapestries and other durable
materials.
a. Although the look is residential, the quality and
construction of goods is suitable for heavy use
sustained in hotel public areas.
b. Colors used in the fabrics are bright, warm and clear
and never muted, grayed, earthtone or delicately
colored. Combine colors carefully to create contrast.
2. Lighting: To complete the look, use table lamps extensively
to provide inviting, intimate task level incandescent
lighting for added warmth and a more human, comfortable
scale.
3. Artwork / Artifacts:  Authentic and complementary to the
building style and location.
E. Guestrooms & Suites: <7A>
1. Guest Accommodations: Design spaces to offer distinct
working, grooming, relaxing, refreshment and sleeping
zones while maintaining a comfortable yet durable
residential atmosphere.
2. Carpeting: Provide clear and distinguishable pattern with
no less than two contrasting colors; three is preferred
with an attractive appearance for durability. Avoid muted,
grayed, earthtone or delicate colors.
3. Walls: Finish in a durable, but residential style light colored
vinyl wallcovering (paint in high humidity areas) with
generous scale crown and base moldings.
4. Casegoods: Originate from traditional styles and are built
with durability in mind for contract use.
a. Provide with sealed veneer finish and stone tops.
b. Work station furniture coordinates aesthetically with
the other case pieces and follows brand guidelines for
required features.
5. Softgoods: The bed is the focal point of the room and
features a headboard, generous display of pillows and
bedlinens outlined in Module <7A>.
a. Upholstery fabrics are durable in color, pattern and
texture.
b. Desk chairs are upholstered in high quality vinyl or
leather.
6. Window Treatments: Derived from residential styles (yet
comply with modern architecture) and are light in color to
keep rooms cheerful and bright in color. Provide blackout
lining and decorative sheer.
7. Guest Bathroom: Quality ceramic tile or pattern stone
floors, bases and tub surround; vinyl wall covering.

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8. Artwork: Realistic in subject matter. Abstract or

extreme contemporary styles are not acceptable.
F. Approvals: Compliance with Marriott requirements are
verified by a series of design submittals, reviews and
documented approvals. See Modules <2> to <16> for
additional detailed information.

GR.10 Project Approval Timetable

A. Example: Project specific submittal requirements, approval
conditions and project responsibilities are defined in
relevant project agreements. The following timetable is
presented as an example only.
1. Project approved by Marriott A&C.
2. Start building design  /  meet with Marriott Design
Directors.
3. Submit Concept Design to Marriott.
a. Marriott reviews and approves concepts (revise
and resubmit as necessary).
4. Building design presentation materials for Schematic
Design approval - submit.
a. Marriott reviews Schematic Design materials (re-
vise as necessary).
b. Marriott staff presents project to A&C.
c. Project approved, or revise to conform to A&C’s
comments.
5. Interior Design Concept submitted.
a. Marriott reviews and approves Interior Concepts
(revise and resubmit as necessary).
6. Interior Design presentation materials for Schematic
Design approval - submit.
a. Marriott reviews Schematic Design materials (re-
vise as necessary).
b. Marriott staff presents project to A&C.
c. Interior Design approved or revise to conform to
A&C’s comments.
7. Guestroom and Guest Corridor mockup constructed
and furnished.
8. Marriott reviews and approves or revise to conform to
comments.
9. 50% Design Drawings and Specifications submitted
including:
a. Schematic HVAC, electrical / lighting, plumbing,
kitchen, etc.
b. Marriott reviews  /  approves design (revise as
necessary).
10. Final Construction Drawings and Specifications
submitted.

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11. Compliance observations (site visits).
12. Acceptance tour conducted by Marriott Design Directors
to review compliance with Marriott Standards.
13. Marriott Fire Protection Department reviews and
approves testing and acceptance of Life Safety Systems.
<14>
14. Project completion and acceptance.

GR.11 Cost Schedule

A. Cost Code System: Marriott International has established
a Cost Code System that categorizes expenditures
contributing to a completed project. The categorization
provides both a breakdown of various project elements and
a distinction of responsibilities for control. Project owners
and their professional consultants are strongly encouraged
to utilize this system to establish a common language and
understanding.
B. Marriott Cost / Estimating Code System:
Category 1 - Special Site Conditions
• Extraordinary site and building conditions.
Category 2 - Building
• Site and building improvements (including fees and per-
mits) not included in other Categories.
Category 3 - Communications Systems
• Cost and design fees for security, telephone and two-way
radio systems.
Category 4 - Trade Equipment
• Cost and design fees for kitchen, laundry and housekeep-
ing equipment.
Category 5 - Operating Supplies and Equipment
• Cost and fees for fixed asset supplies and hotel systems
required to open a fully operational hotel.
Category 6 - Furniture, Fixtures & Equipment
• Cost and design & procurement fees for decorative items
including FF&E, interior landscaping, graphics and dec-
orative lighting.
Category 7 - Architectural / Engineering Fees
• Professional design fees (not included in other
Categories).
Category 8 - Land, Corporate Finances, Legal
• Cost of land (closing costs, insurance, fees) and interest
and finance fees.
Category 9 - Operations
• Cost necessary to open a hotel (items not included in
Category 5) including pre-opening costs, working capi-
tal and project development costs.

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GR.12 Signage & Graphics

A. Program: Marriott has prepared specific Brand signage
and graphics standards. A comprehensive, integrated,
project specific signage and graphics program is required
that complements and reinforces the architectural and
functional features of the hotel to identifying devices and
graphics for the following:
1. Directional & Information Graphics: Way finding.
2. Identity Signage: See Module <1> - Site / Building
Exterior.
3. Traffic Regulation Signage: See Module <1> - Site /
Building Exterior for vehicle site traffic control signage
and graphics.
4. Provide a signage and graphics program designed by a
professional graphics designer.
B. References: For Brand signage requirements, see the
applicable “Marriott Hotel Signage Manual”.
1. Coordination: Ensure full coordination of graphics
elements with Interior Design, other related disciplines
and system equipment.
2. Sign Locations: Develop sign locations and forms
which address the Signage and Graphics program.
3. Regulations: Determine necessary regulation informa-
tion. Implement required and customized signage in
compliance with Marriott accessibility requirements.
4. Example Diagrams: See the MGS Lodging web site
and MHR Signage Manual.
C. Hotel Property: Review entire hotel building and site (actual
site or architectural documents) for signage locations.
1. Entry Points: Determine site and building entry points.
Evaluate primary and secondary approaches to the site
and / or building.
2. Scale: Determine overall scale of signs according to
sight distances and impact on site design.
3. Research government regulations and apply signage
and graphic requirements.
4. Provide bi-lingual (English / host country) identifying
devices and graphics if required by law, custom or to
comply with the “star” rating of the designated hotel.
D. Destinations: Identify destination points and establish
hierarchy for destination points.
1. Destination Points: Typical hotel destinations include
guestrooms, restaurants, meeting rooms, ballrooms,
fitness center, the concierge, the front desk etc.
a. Provide lead-in information for each through es-
tablished decision points.

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b. Limit information to essential elements only.
2. Amenities: Include helpful guidelines for use of amenities
as required.
3. Information Hierachy: Establish hierarchy for various
types of information.
a. Plan and document sign locations.
b. Determine sign scale and formats.
4. Guestroom Numbering: Estabish a logical room numbering
system that is compatible with the Property Management
System. See Module <7A> for conventions.
E. Interior Signage & Graphics
1. Guestroom Identification: Show room numbers as
described in Module <7A>; coordinate sign / graphic and
character style with interiors and illustrate on interior
design drawings.
2. Facilities & Direction: Locate signs at decision or
destination points only.
a. Include frequently used facilities (destination points)
only.
b. Provide for associations between destination points.
c. Scale sign and message size according to intended
use.
d. Arrange message items in logical order.
e. Numbers follow ascending order (or according to pre-
vailing local custom).
f. Alphabetize items of equal importance.
g. Nearby destination points, first; further destination
points, last in order.
h. Use repetition of messages.
3. Primary Destination Points: Select primary facilities and
identify them repeatedly within the graphics program,
rather than to identify a great number of varied facilities
throughout the program.
a. Include primary noted features of a given hotel
property.
b. Establish hierarchy of destination points.
c. Emphasize small quantity of primary destination
point repeatedly.
d. Determine primary features according to intended
service of hotel property.
e. Scale identification according to viewing distance.
f. Alter scale for esthetic or operating requirements.
g. Position identification to maximize viewing
distance.
h. Establish consistency for like-use destination points.
i. Impose unique format for unique, differentiated, des-
tination points.

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4. Secondary Destination Points: Include secondary service

and amenity features of a given hotel property.
a. House phones
b. Rest rooms
c. Message desk
d. Retail or gift shops
e. Concessions
f. Include essential services, consider guest needs and
comfort.
g. Establish hierarchy of secondary destination points.
h. Emphasize subordination to primary destination
points.
i. Scale identification according to viewing distance.
j. Alter scale for esthetic or operating requirements.
k. Position identification to maximize viewing
distance.
l. Establish consistency for like use destination points.
m. Establish consistency for location of information.
5. Other Destinations: Where guests may need direction for
assistance.
a. Helpful signage to reinforce use of an obvious facility,
such as the Concierge Lounge.
b. Additionally, stairways, special entry areas, and
circulation corridors may be identified in order to
assist guests in areas where directions are helpful.
F. Food & Beverage Service: See Module <3>. Determine operating
theme and features of the intended service and apply the
following signage and graphics design parameters:
a. Scale identification according to viewing distance.
b. Alter scale for esthetic or operating requirements.
c. Position identification to maximize viewing
distance.
d. Impose unique format for unique, differentiated,
destination points.
e. Often decorative in nature and vary greatly in scale
and execution.
1. Identification / Service: Restaurant name, food theme, and
decor style is determined by hotel operator and obtained
from the operating team. This information will set a design
direction for the restaurant entrance identification.
a. Incorporate signage into parameters of the interiors
and architectural design.
b. Physical form may be for interior or exterior,
freestanding, wall mounted, or overhead. It may be a
monument, a canopy, a pendant, plaque or sculptural
shape, and may be internally or externally illuminated
if required.

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G. Function Space: See Modules <6> and <13C>.

1. Signage & Graphics: Determine hierarchy of facilities
according to the operating team for ballroom and meeting
room identification and directions. Coordinate with
locations of electronic digital signage system.
a. Scale identification according to viewing distance.
b. Alter scale for esthetic or operating requirements.
c. Position identification to maximize viewing
distance.
d. Establish consistency for like use destination points.
e. Incorporate information into architectural trim where
possible.
f. Impose unique format for unique, differentiated,
destination points.
2. Ballrooms: Identify in a prominent, simple, often
architectural manner.
a. Mount individual characters to panels above or im-
mediately adjacent to the various entry doors is pre-
ferred. Coordinate with the electronic digital signage
system.
b. If this type of identification is not possible, find an
alternate and review with Marriott.
3. Meeting Rooms: Identify with names provided by the hotel
operating team.
a. Generally, locate room name adjacent to entry door.
b. Provision for individual event identification may be
desirable; may include an insert window for a paper
card, or may be presented using electronic digital sig-
nage system.
H. Daily Events & Information Announcements: Provide systems for
daily events information.
1. Application: Include special consideration for large group
meetings and presentation of daily events. Coordinate this
effort with IR Systems and A/V; see Module <13C>.
2. Delivery Methods: Event information is serviced in two
methods, electronic and static.
a. Electronic: These systems feed information to moni-
tors throughout the property. System details are in-
cluded in the A/V system, Module <13C>.
b. Static Systems: If used, the graphics provider for pro-
gram includes display areas for overall information that
covers all areas and all meetings within the property.
• Typically a paper display, changed daily, and present-
ed in an area protected by a glass window overlay.
• Displays may be either wall mounted or freestand-
ing, desk type kiosks. Special circumstances may
require other formats.

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I. Life Safety & Loss Prevention Information: <14> <16>

1. Codes & Standards – General: Consult with officials and
building code jurisdictions at the property location.
a. Code requirement messages are not altered or
expanded by the graphics program process.
b. Many jurisdictions have widely varied, strictly
regulated requirements for sign size, format and text.
c. Specific message types below are required by
Marriott.
2. Guestroom Emergency Evacuation Information:
a. Standard
b. Standard, room opens to exterior
c. Earthquake standard
d. Earthquake standard, room opens to exterior
e. Fireplace use
3. Public Use Rooms / Food & Beverage Service Areas:
a. Maximum occupancy
b. Maximum occupancy diagram (include illustration)
c. Distilled spirits warning
4. Recreation / Pool Areas:
a. Pool area use
b. Pool capacity
c. Pool area use with maximum capacities
d. Diving warning (include illustration)
e. No lifeguard
f. Exercise room use
g. Mouth to mouth resuscitation (include illustration)
h. Whirlpool spa use
i. Sauna use
j. Steam room use
k. Tanning bed use
l. Emergency shut off
5. Vehicular Areas:
a. Clearance
b. Park at own risk
J. Elevator Graphics & Signage: Follow information prescribed by
Life Safety standards, codes and governing regulations.
1. General: Because many jurisdictions have widely varied
and strictly regulated requirements for sign size, format
and text, it’s imperative that terminology used for elevators
and overall graphics program be carefully coordinated
(same floor numbers, parking garage level, and similar
designations).
2. Coordination: Coordinate graphic and signage requirements
with Module <12> Elevators & Escalators.

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3. Building Directory: Arrange in a floor-by-floor style,
listing the facilities available at each floor accessed by
the elevator.
a. Directional information for persons emerging
from the elevator at each floor lobby.
b. Elevator cab building directory inside cab, near
the elevator floor buttons in the cab.
c. Provide information explaining the use of special
access floors.
4. Promotional Information: Provide promotional
information for food and beverage services or other
special amenities as required.
a. Use standard frame with changeable insert
capability.
b. Identification of the floor buttons and other eleva-
tor controls is generally included as a part of the
elevator equipment. <12>

GR.13 Building Materials, Products & Equipment

A. Overview:  This Section identifies the criteria for materials,
products and equipment and does not include specifications
and methods of workmanship.
1. Standard of Quality:  The Design Standards identify
products that meet minimum design criteria.
• Material, product and equipment manufacturers
identified in the Design Standards are acceptable
by Marriott. Additionally, Marriott will base their
decision of acceptance / approval when compared to
products identified as the standard of quality.
• It is understood that the work is performed by skilled
craftsmen of various trades that reflect the best qual-
ity defined by applicable industry standards.
• The criteria are for use by the design professionals to
develop project specific specifications. Additionally,
the Design Standards are used by the Architect, and
other design team members, Owner and Contractor
to assure the quality of a Marriott Hotel.
• References:  Use current editions.
2. Material & Product Criteria: This Section of Module
GR and Modules <1> through <16> are intended
to guide the Design Team (Architects, Engineers,
Interior Designers, Consultants, etc.) with selection
of materials, products and systems.
• The Design Team shall review the provisions and
develop specifications consistent with the project
requirements.

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GR - General Requirements Marriott Hotels & Resorts - International

• The material and product requirements, although not in-

clusive, are important to Marriott’s established quality,
the Brand and Operations.
• If design and specifying conflicts arise, consult with
Marriott for interpretation.
3. Labels & Nameplates:  Omit manufacturer nameplates and
other graphics visible to guests, unless directed by Marriott.
4. Toxic or Carcinogenic Materials:  No known toxic or
carcinogenic materials are required or included in the
Design Standards for design and construction. This
includes concealed materials and products containing or
manufactured from formaldehyde foam and asbestos.
• The Owner and the Owner’s team has the responsibil-
ity to identify non-compliant materials and to provide
Marriott with qualified written testing lab reports that
certify compliance.
• Marriott reserves the right to reject materials that may
pose a health risk to guests or hotel employees.
5. Environmental Impacts:  Adjust design for sites with high
humidity, noise, etc. At ocean sites with salt exposure, select
and provide applicable non-corrosive finishes, equipment
and plant materials.
B. Project Manual:
1. Organization:  Marriott may require project specifications
organized by Division and 3 part, numbered Section for-
mat as described in the Construction Specification Institute
(CSI) “Manual of Practice”.
2. Module:  The term “Module” is used to reference Modules
of this Design Standard.
3. Section: This term refers to the subordinate portion or
paragraph of a Module and not the “Section” organization
as described by the CSI manual.
C. General Requirements:
1. Codes and Standards:  Use approved, current editions
of codes and industry standards to produce the intended
quality of construction and finishes. In the schematic design
phase, identify an accepted structural code, in addition to
designing the project to meet applicable building codes.
Also, see Module <14> Fire Protection / Life Safety.
2. Structural Loads:  Design and construct the facilities and
building components to safely accommodate structural
loads (dead, live, wind and impact loads) in compliance
with the current version of the applicable building code.
Also, see Module <14> Fire Protection / Life Safety.
3. Seismic Loads:  Prior to design, contact the Zurich Regional
Operations Office to obtain project criteria required by
Marriott’s “Customized Servicing Agreement” with

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Marriott Hotels & Resorts - International General Requirements - GR
Zurich. At a minimum, comply with the current version of
the International Building Code (IBC) for seismic design.
Comply with criteria contained in the governing version of
the applicable code. Design and secure building systems,
utilities and equipment to prevent injury and disruption of
property functions.
4. Accessibility for Persons with Disabilities:  Comply with
governing requirements and the USA-DOJ Americans with
Disabilities Act (ADA).
5. Construction Tolerance:  Install building elements “visually”
level, flat, straight and true to line, minimum 0.3 cm per 3 m
(⅛ inch per 10 ft.) unless specifically required otherwise
for operational reasons such as drainage.
6. Slip Resistance (for Walking on Hard Surfaces):  Comply
with ANSI A1264.2 for minimum slip resistance index of
0.5 (0.6 for wet areas) or greater when required by specific
material applications and governing authority.
D. Site Work:  See Module <1> for site requirements including the
following:
• Site Design & Concepts
• Landscape Schedule
• Site Development
• Site Utilities, Drainage & Soil Treatment
• Traffic Circulation - Planning
• Traffic Control - Regulation Signage
• Paving & Hardscape
• Main Site Entrance
• Service / Delivery Entrance
• Parking Areas
• Parking Structures
• Landscaping
• Irrigation
• Water Features, Fountains and Site Amenities
• Site & Landscape Lighting
E. Concrete: Comply with standards for formwork, cast-in-place
concrete, and reinforcement such as American Concrete
Institute (ACI) Standards and governing authority requirements
for quality control of concrete work. Define concrete finishes
and provide concrete surfaces within stipulated dimensional
tolerances.
F. Masonry: Comply with national or international standards.
1. Masonry Units:  Provide specified unit size and weight,
and fire rated masonry as required by code. Use masonry
materials in the following areas where additional sound
and / or moisture isolation is required:

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• Service corridor or Back-of-House walls adjacent to

public spaces.
• Fire walls and exit stair walls
• Laundry
• Kitchen
2. Acoustic Control:  See requirements in other Modules.
Extend masonry walls from floor to underside of roof or to
floor structure above and seal openings.
G. Metals:
1. Structural Steel:  Comply with project standards approved
by the governing authority for quality control applicable to
structural steel work
2. Expansion Control:
a. Expansion Joints:  Place only in non-Public Spaces
and not visible. Extend finish materials over joints to
reduce visible impact.
b. Fire Rating:  Provide fire rated expansion joints as
required by applicable construction assembly.
3. Access Panels - Public Areas:  Avoid in Public and
Guestroom spaces unless located in closet spaces.
Otherwise, provide recessed access metal doors to accept
gypsum board insert or trim access doors to match interior
design details.
4. Fabrication:
a. Fabricate metal decorative work with mitered exposed
corners and angles.
b. Form exposed non-welded connections with hair line
joints flush and smooth.
c. Grind and finish brazed and welded surfaces flush
and free of weld marks.
d. Conceal fastenings wherever possible. Use exposed
fasteners of the same material and finish as adjacent
surfaces.
H. Wood & Plastics:
1. Architectural Woodwork Standards:  Comply with
American Woodworking Institute (AWI) Sections for
trade definitions, grade of millwork materials, fabrication,
finishing and installation.
2. Millwork / Woodwork:  Fabricate and install millwork
/ woodwork in compliance with AWI “Custom Grade”
standards unless noted otherwise.
3. Install with lines and surfaces straight, plumb and level
securely anchored to supporting construction
4. Scribe to adjacent construction where exposed to view.
5. Finish Hardware:  Obtain Marriott approval for appearance
and finish.

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6. Rough Carpentry:  Pressure treat and / or fire protect wood
grounds, sleepers, blocking and nailers including, blocking
for toilet accessories, partitions, draperies and window
coverings, millwork, etc.
I. Thermal & Moisture Protection: Provide waterproofing, sealants,
insulation and roofing. See Module <1>.
1. General:  Select products and systems having a proven re-
cord of success (minimum of 5 years) for the application.
a. Service Life:  Provide systems for low maintenance
and minimum service life of 20 years.
b. Building Insulation:  Provide for efficient thermal
control from exterior heat and cold.
c. Slope / Drainage: Design structures to receive water-
proofing with positive slope to drains to avoid standing
water.
d. Roof Areas: Where exposed to Guest views shall
be part of the architectural design having a visually
clean, attractive and uniform appearance.
2. Waterproofing:  Provide waterproofing for below grade
walls and basement concrete slabs on grade consistent with
recommendations of a soils engineer.
a. Suspended Slabs:  Provide membrane waterproofing
for kitchen, laundry, dishwashing pantries, mechani-
cal rooms, steam rooms, locker room shower areas
and public toilets on suspended slab.
b. Guestroom Shower Pans:  Provide minimum 40 mil
membrane formed in monolithic sheets complete with
preformed corners.
c. Balconies: Seal exterior building balconies at public
spaces.
3. Dampproofing:  Provide on the following surfaces:
a. Exterior Face of Concrete Masonry Units (CMU):
Damp-proof back-up CMU used at public levels.
• Exposed Exterior Wall Surfaces:  Provide water
repellent coating.
4. Building Insulation:  Provide insulation types in thickness,
compatible with construction assembly and location to
produce an “R” value as required by governing energy
codes, but not less than the following:
a. Exterior Wall Insulation:  R‑11 minimum; provide
roll, batt, rigid, loose fill, etc.
b. Roof Insulation:  R-19 minimum.
5. Acoustic Insulation:  Provide insulation between steel
stud walls of Guestrooms <7A>, between public and
administration spaces to achieve the required STC ratings,
in compliance with certified laboratory tested assemblies.
6. Fireproofing / Fire Stopping:  Comply with building code.

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a. Structural Members:  Fireproof with asbestos free

fireproofing materials.
b. Fire Stopping:  Provide at penetrations through fire
rated walls and floors, except for conduits cast solid
in concrete.
7. Sealant Joints:  Design joints between building elements
to accept sealants and to accommodate expansion and
contraction of materials.
a. Exterior Sealants:
• Type: Polyurethane or silicone.
• Material: High performance; minimum 50%
elongation.
• Backer Rod: Required for installation.
• Life Cycle: Minimum 10 years service life.
b. Sanitary Sealant:
• Required locations at bath, toilets and Food
Preparation / Service areas.
• Edges of vanity and counters.
• Perimeter of bathtubs, water closets, and drains.
• Bottom of mirrors.
• Junction of wallcovering with doorframe and stone
or tile.
• At Food Service Areas, one part silicone; mildew
resistant; NSF approved.
c. Interior Sealants: Acrylic, paintable, at interior non-
moving joints and at perimeter of vinyl wall covering.
Do not use at sanitary joints or food service areas.
d. Acoustical Sealants: Required at perimeter of field
assembled walls for Guestroom, public areas, other
sound rated wall construction and around penetrations
and items built into walls such as electrical receptacle
boxes.
e. Roofing: Select roofing based on location, design
character, project theme, material technology and
skill of craftsmanship available.
• Use roofing system that meets project aesthetic re-
quirements and physical material requirements.
• Consider roof types for a project including flat,
sloped, etc.
• Design roof for water management from the high-
est roof to the ground. Provide details at intersec-
tions, joints and flashing.
8. Sheet Metal Flashing and Trim: Comply with SMACNA
Standards for Architectural Sheet Metal. Comply with
building code.

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9. Traffic Coatings: Include single product source provisions
Provide watertight pedestrian and vehicular traffic coatings
that will not deteriorate when exposed to ice and snow-
melting compounds, sun, weather, wheel traffic, oil or
other motor vehicle operating compounds.
10. Coating Surface Finish: Provide slip resistance with a
static coefficient of friction equal to a minimum of 0.6 wet
/ dry on flat surfaces and 0.8 wet / dry on ramps without
abrasion to Guests’ bare feet while walking.
J. Doors & Frames: Provide products designed and fabricated for
commercial and hospitality projects.
1. Guestroom & Suite Doors: See Module <7A> for the
following applications:
a. Entry Door
b. Bathroom Door
c. Closet Doors
d. Connector Doors
e. Balcony, Patio & Terrace Doors
2. Exit Stair Doors:
a. Type: Hollow steel; 1.52 mm (U.S. 16 gage).
b. Frame: Hollow steel; 1.52 mm (U.S. 16 gage).
c. Finish: Factory primed; finish selected by Architect.
d. Rating: 1 ½ Hour fire rating in 2-hour fire rated wall;
closer required.
3. Exterior Service / Exit Doors:
a. Type: Hollow steel; 1.52 mm (U.S. 16 gage) with
closed top end.
b. Frame: Hollow steel; 1.98 mm (U.S. 14 gage).
c. Finish: Galvanized or equivalent finish for exterior
use; finish specified by Architect.
d. Rating: Comply with fire / code and acoustical
requirements.
4. Office Doors:
a. Type: Solid core wood construction; fully bonded.
b. Frame: Steel or wood and of sufficient fabrication
strength to prevent forced entry with a hand tool.
c. Face: Selected by Interior Designer.
5. Ballroom Doors: See Module <6>.
6. Meeting Room & Boardroom Doors: See Module <6>.
7. Service Doors (Back-of-House):
a. Type: Hollow steel, 1.52 mm (U.S. 16 gage) with di-
agonal shaped Kraft paper type core.
b. Frame: Hollow steel, 1.52 mm (U.S. 16 gage).
8. Custom Wood Doors:
a. Location: Suites, Food and Beverage, Public Areas.
b. Type: Door and frame type, profile, finish as selected
by Interior Designer.

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K. Doors Hardware: Select hardware for long-term durability,

appearance, low maintenance, operational efficiency and security
dependability.
1. General: Hardware shall address fire ratings, accessibility,
codes, interior / exterior applications and operational
requirements.
a. Reference Standards: Comply with the following U.S.
standards published by the National Fire Prevention
Association (NFPA) and the American National
Standards Institute (ANSI).
• NFPA 80
• NFPA 101
• ANSI 156
b. Hinges: Commercial grade.
• Doors with door closers; ball-bearing hinges.
• Hinges sized to comply with manufacturer’s stan-
dard recommendations.
• Use continuous hinges on heavy abuse doors, such
as Ballroom / Meeting Rooms; service doors, and
doors wider than 106 cm (42 inches).
• Finish specified by Interior Designer (usually satin
brass).
c. Locksets:
• Guestroom: See Module <7A>.
• Guestroom Interior Connector / Suite: Standard-
duty, commercial grade.
• Back-of House: Locksets heavy-duty, commercial
grade with proprietary keyway.
• Finish: Coordinate with Interior Design.
• Keys: Transfer to Owner’s representative.
d. Exit Devices:
• Heavy-duty commercial grade with vertical rod
concealed in door.
• Exit Device Trim: Lever handles.
• Finish: Coordinate with Interior Design.
e. Door Closers:
• Commercial grade.
• Guestroom: Closers required at entry / exit doors
<7A>.
• Back-of-House Door Closers: Heavy duty.
• Accessibility: Approved type where applicable.
• Finish: Manufacturer’s standard sprayed finishes as
specified for the project.
f. Flat Goods / Metal Thresholds:
• Door stops, wall type where possible.
• Kickplate, minimum 1.52 mm (U.S. 16 gage).
• Flush bolts, concealed type.

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• Thresholds, extruded aluminum. Comply with
accessibility codes for threshold heights.
2. Guestroom Hardware - Miscellaneous: See Module <7A>
3. Special Function Hardware.
a. Administrative Areas: For perimeter access, pro-
vide push button mechanical lockset as manufac-
tured by Simplex.
b. Encode Card Station: Provide Front Desk com-
puter system stations for encoded cards to meet
project requirements.
c. Guestroom Entry Locksets: Magnetic encoded
card - electronic operated locks. See Module <16>
Loss Prevention.
4. Automatic Door Hold-Open Devices: Provide electro-
magnetic door hold-open devices with built-in 24 Volt
controller.
a. Mount devices on wall, connect to electrical ser-
vice <15C> and to Fire Alarm System <14>.
b. Provide as required by code, governing authority
and Marriott to hold fire / smoke rated doors and
function space entry doors (more than 32.5  m2
(350  sq.  ft.)) in open position and to automati-
cally release the door when fire / smoke alarm is
activated.
5. Key Cabinet: Include for each project.
6. Hardware Schedule - General
a. Ballroom / Meeting Rooms: See Module <6>
b. Guestroom Doors: See Module <7A>
c. Receiving Dock Entry: Continuous architectural
type hinge; push plate; pulls; kickplate; door po-
sition switch; closures; seals; bottom seals; elec-
tronic operated remote control lock; power sup-
ply; motion detector; astragal.
d. Exterior Service / Exit Doors: Latch set; cylinder
lock or magnetic encoded card - electronic oper-
ated lock access compatible with guest room lock
system; door position switch; exit device; hinges;
closer; stop/holder; stainless steel or brass kick-
plates; weather / bottom seals.
e. Offices: Lockset; hinges; stop; silencers.
f. Exit Stair: Latch set; hinges; closer; stop; silencer.
7. Hardware Mounting Locations: Coordinate installation
locations and requirements with door, frame and
hardware manufacturers. Unless specific project, product,
governing regulations and manufacturer’s conditions
dictate otherwise, install hardware at the following
recommended mounting heights:

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GR - General Requirements Marriott Hotels & Resorts - International

a. Hinges:
• Top: 12.7  cm (5  inch) from head to top of hinge
leaf.
• Bottom: 25 cm (10 inch) from bottom of hinge to
finished floor.
• Intermediates: Equal distances between top and
bottom hinges; maximum 0.91 m (36 inch).
b. Lever Handles: 0.97 m (38 inch) from finished floor to
center line of handle.
c. Door Guards: 1.14 m (45 inch) from finished floor to
center line of guard.
d. Dead Bolt: 1.22  m (48  inch) from finished floor to
center line of dead bolt.
e. Door Viewers: From finished floor to centerline of
viewer.
• Standard: 1.45 m (57 inch).
• Accessible Guestrooms: 1.14 m (45 inch).
L. Windows :
1. Guestroom Windows:  See Module <7A>.
2. Window Frames:  Wood with aluminum exterior cladding
or only aluminum construction.
3. Finishes:  Provide exterior with a custom color by Kynar or
a fluorocarbon finish. Provide another interior coordinated
color / finish as selected by the Interior Designer.
M. Glass & Glazing – General:  Install door and window glass in
compliance with recommendations of manufacturer of glass
and metal framing.
1. Guestrooms:  See Module <7A>.
2. Public Area:  See Module <1>. provide insulated and
tempered where required by code, otherwise provide clear
plate glass.
a. Glazing:  Double glazed. Consider using varying
thickness of laminated glass as part of the double-
glazing to control noise if required.
b. Insulated Glass:  Thickness may vary when dictated
by energy, acoustics and governing codes.
c. Interior Storefront:  Tempered clear glass when subject
to human impact or required by code, otherwise
provide clear plate glass.
d. Overhead:  Laminated glazing above occupied areas.
e. Installation:  Comply with glazing standards and
recommendations of manufacturer of glass and metal
framing.
3. Safety Glass / Glazing:  Tempered or laminated at showers,
bathtubs, entrance doors and sidelights, guestroom balcony
/ patio locations, full-length mirrors and other locations
subject to human impact.

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4. Mirror Glazing: Provide mirrors with moisture resistant
back seal and edge seal.
a. Mirror Installation Standard: Set mirrors in compliance
with National Association of Mirror Manufacturers
recommendations.
b. Safety Backing: Required at sliding mirror doors and
for Fitness Center mirrors.
c. Vanity Mirror Installation: See Module <7A> Install
with adhesive required for use with mirrors, and mini-
mum of 2 clips at top and continuous angle at bottom.
Secure clips and angle to wall with toggle bolts.
N. Finishes: Generally, preferred materials are typically shown for
each space in other Modules of this Design Standard.
1. Ceramic and Stone Tile Standard: Comply with the Tile
Council of America (TCA) Handbook for ceramic tile
installation, materials, workmanship and installation, tile
and stone installation.
2. Ceilings – General:
a. Food Preparation: Accessible, commercial duty, vinyl
coated or non-corroding panels on an aluminum
suspension system. Panels shall be capable of being
repeatedly washed without damage.
b. Guestrooms, Bathroom & Guest Corridors: See
Modules <7A> and <7B>
c. Service Corridors / Back-of-House: Commercial duty,
exposed grid, accessible, acoustical tile of a composi-
tion to resist cupping and deflection from moisture.
d. Administrative Offices: Accessible, commercial duty,
exposed grid, acoustical, tegular edge tile system.
e. Public Areas, Lobby & Reception: Gypsum board,
plaster and suspended acoustical tile (minimize use
of acoustical ceiling tile). Coordinate ceiling designs
with Interior Designer.
f. Gypsum Board: 16 mm (⅝ inch) minimum supported
at 0.6 m (2'-0") to avoid deflection.
3. Stud Wall Assembly & Finish System:  Consult governing
codes to verify product application and code requirements
for wall assemblies:
a. Typical Application:  15 mm (⅝ inch) thick gypsum
board on each side of galvanized metal studs.
b. Acoustic Control:  Comply with galvanized steel stud
and gypsum board construction assembly standards
that meet minimum acoustic requirements; see other
Modules for minimum wall assembly STC ratings.
c. Chases:  2 hour fire rated, gypsum board “shaft wall”
or equal.

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d. Wet Areas:  Provide water resistant substrate wall

material (such as cement board) for toilet, food prepa-
ration and other wet areas.
e. Cement Board:  Provide cement (not gypsum) board
(Densglas or Dur-o-Rock products) for guestroom
showers, toilets, steam rooms, locker room wet areas
and other wet areas as substrate (or backerboard) to
install ceramic tile, thin stone and stone tile.
f. Exterior Gypsum Sheathing:  12 mm (½ inch) minimum
thickness, meeting ASTM C79-78 for water resistant
gypsum sheathing board, type X, where indicated.
4. Carpet & Carpet Pad:  For Guestrooms see <7A>; Guest
Corridors see <7B>; Public area FF&E requirements are
included in this Module.
5. Vinyl Wall Coverings – Standard:  ASTM F793, Category 5;
obtain Marriott approval for wall covering materials.
a. Fire Characteristics:  ASTM E 84; flame spread of 25
or less and a smoke development of 450 or less.
b. Provide mildew resistant products and “strippable”
adhesive. Include adhesive and manufacturer’s rec-
ommendations for primer coating, sizing, etc.
6. Painting: Includes exposed surfaces unless surfaces are
prefinished with desired color or finish.
a. Access doors, panels, diffusers trims and grilles the
same finish as adjacent surfaces.
b. Interior of ducts showing through registers and grilles
with flat black.
c. Protect adjacent surfaces from paint and damage.
d. Do not paint controls, sprinkler heads and covers, fire
alarms and detectors, electrical fixtures or other items
adversely affected by paint / coating.
e. Surface Preparation: Caulk with joint sealant, fill voids,
seal and sand substrate and coatings to provide tight,
smooth surface for application of paint and stain. Prime
unfinished surfaces prior to finish.
f. Finish: Paint and stain surfaces with multi-coat fin-
ish systems as scheduled by the Architect and Interior
Designer. In general, finish levels shall be as follows:
• Flat: Ceilings and walls not accessible to guests / staff.
• Semi-Gloss: Service areas, back-of-house, and toilet
areas.
• Gloss: Food preparation, utility areas, main service
corridor and wet areas.

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O. Specialties:
1. Flagpoles:
a. Type: Minimum three, 12 m (40 ft.) high, ground sup-
ported flagpoles for flags of country, state or province
or local jurisdiction and Marriott International.
b. Construction: Seamless aluminum, cone tapered, tu-
bular with internal halyards.
c. Finish: Anodized, dark bronze; waxed.
2. Lockers and Benches - Employee Areas: <8>
a. Types: Double and single tier, metal lockers; provide
full height for cold climates.
b. Construction: Steel, ventilated with sloped tops and
closed bottoms.
c. Size (overall): 0.3 (wide) x 0.45 x 1.8 m (1'-0" x 1'-6" x 6'‑0").
d. Finish: Baked enamel.
e. Features: Number-plates, latch with door hasp, clothes
hooks.
f. Benches: Prefinished hardwood seats on steel frame
supports.
3. Operable Partitions: See Ballrooms / Meeting Rooms in Module <6>.
P. Toilet Compartments:
1. Public Areas:
a. Compartment: Same construction as adjoining wall.
b. Finish: Stone or ceramic tile as selected by Interior
Design.
c. Door: Millwork; wood.
d. Hardware: Chrome plated hinges, brackets, latch with
bumper, coat hook and bumper.
2. Guestrooms / Suites:  See Module <7A>; selected by
Interior Design and approved by Marriott.
Q. Toilet & Bath Accessories:
1. Materials / Finishes - General:
a. Stainless Steel:  ASTM A167, Type 304, 22 gauge
minimum for sheet materials.
b. Backplates:  For wall mounted accessories, provide
concealed heavy duty cadmium plated steel backplate.
c. Finish:  Provide accessories with polished finish un-
less otherwise specified.
d. Fasteners:  Use concealed mounting brackets where
possible; secure with non-corrosive fasteners. Where
exposed fasteners are used, provide non-corrosive
types with heads finished to match finish of acces-
sory unit.
e. Installation:  Provide level, plumb and securely an-
chored. Mount toilet accessories within range of reach
limits of applicable accessibility regulations. Provide
wood blocking to secure installation.

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2. Guestroom Toilet Accessories:  See Module <7A>.

3. Public Toilet Accessories - Manufacturer: Provide products
from one Marriott approved manufacturer.
4. Public & Associate Toilet Room Accessories:
a. Toilet-Seat-Cover Dispensers / Toilet Tissue Dispensers;
Combination: Secure door of toilet-seat-cover dispenser
to cabinet with full-length stainless steel piano-hinge
and equipped with a tumbler lock.
• B-3474 by Bobrick; recessed wall mounted.
• B-347 by Bobrick; mounted on partition
• B-3471 by Bobrick (at accessible stall); mounted on
partition
b. Toilet-Seat-Cover Dispenser / Sanitary Napkin Disposal
/ Toilet Tissue Dispenser; Combination:
• Secure door of toilet-seat-cover dispenser to cabi-
net with full-length stainless steel piano-hinge and
equipped with a tumbler lock.
• Secure self-closing door of napkin disposal to cabinet
with spring-loaded, full-length stainless steel piano-
hinge.
• Equip with international graphic symbol identifying
napkin disposal. Furnish sanitary napkin disposal
with a removable stainless steel receptacle.
• Product: B-3574 by Bobrick; recessed, wall mounted.
c. Toilet-Seat-Cover Dispenser / Sanitary Napkin Disposal
/ Toilet Tissue Dispenser; Partition-Mounted: Mount
unit in partition and serving two toilet compartments.
• Secure door of toilet-seat-cover dispenser to cabi-
net with full-length stainless steel piano-hinge and
equipped with a tumbler lock.
• Secure self-closing doors of napkin disposal to cabi-
net with spring loaded, full-length stainless steel pi-
ano-hinges and equipped with international graphic
symbols identifying napkin disposal. Furnish napkin
disposal with removable stainless steel receptacle
and a tumbler lock.
• Products: B-357; B-3571 by Bobrick (at accessible stall)
d. Paper Towel Dispenser / Waste Receptacle; Combination
Recessed:
• Use type  304  stainless steel, welded construction,
with exposed surfaces satin finish. Flange shall be
drawn, one-piece seamless beveled construction.
• Door is 5/16-inch solid high-pressure laminated
plastic (Wilson Art No. 4615-60 San Finesse) with
concealed full-length stainless steel piano hinge and
two friction catches.
• Product: B-36907 by Bobrick.

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e. Napkin / Tampon Vendor Dispenser; Recessed:
Combine two dispensing mechanisms in one cabinet
to provide napkins or tampons at user’s option.
• Dispensing Mechanism: Convertible to allow
change of coin denomination without purchasing
new mechanisms or removing unit from wall.
• Finish: Type-304 stainless steel; satin finish at ex-
posed surfaces.
• Construction: All welded; 22 gage cabinet; 18 gage
door.
• Door Facing: 5/16-inch solid high-pressure lami-
nate plastic (Wilson Art No. 4615-60 Sand Finesse)
with concealed full-length stainless steel piano
hinge and cable door swing limiter.
• Coin Box: Each equipped with two tumbler door locks
and double coin mechanisms for 50 cent operation.
• Product: B3507 x 2 by Bobrick; no brand name
advertising on unit.
5. Grab Bars: Heavy-duty, having 1-¼ inch diameter polished
or satin chrome stainless steel.
a. Sizes:
• 36  inch, Sparling Model No. PLC-36-B-CH; on
wall behind water closet at accessible toilet stalls.
• 42 inch, Sparling Model No. PLC-42-B-CH; on wall
at side of water closet at accessible toilet stalls.
b. Supplier: Lodging Bathware Specialties.
6. Soap Dispenser: Vanity, countertop mounted at each
lavatory in men and women restrooms.
a. Unit: Designed to dispense vegetable oil liquid soaps,
synthetic detergents, viscous lotion soaps and most
antiseptic soaps.
b. Valve: Operate with less than 5 pounds of force with
type 304 stainless steel, bright polished finish piston
and spout assembly.
c. Translucent, shatter resistant polyethylene bottle con-
tainer with 700 milliliter holding capacity.
d. Product: SureTouch No. 91934 by Kimberly-Clark
Corp.; New Town Square, PA (800) 472-6881.
7. Interior Signage & Graphics: See this Module
8. Fireplace, Prefabricated, Gas Fired:
a. Rating:  A.F.U.E. (Annual Fuel Utilization Efficiency)
with 65% or above rating.
b. Vent: Extend flue to exterior, through roof or wall.
c. Starter Control:  Remote electric on wall.
d. Gas Piping Loop:  Include in design.
e. Accessories:  Include manufacturer’s installed glass win-
dow and screen, remote starters, draft prevention devices;
design for high altitude applications when appropriate.
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GR - General Requirements Marriott Hotels & Resorts - International

f. Carbon Monoxide Detector <14>: Required for fuel

burning locations.
g. Installer:  Licensed to install pre-fabricated fireplace
systems, flue, fuel piping, and controls with fireplace
manufacturer’s written approval.
h. Inspection:  Comply with National Gas Codes and
governing authority.
9. Storage Shelving:  Included as part of the Owner supplied
package (OS&E category). Provide metal shelving system
of type suitable for guest luggage and Marriott equipment,
material and product storage.
a. Provide freestanding wall braced or wall supported
type with fixed or adjustable shelving. Flange the run-
ning edge of shelves. Provide solid, grated or perforated
shelves depending on required use and stored material.
b. Finish:  Painted, G 90 galvanized, 16 gauge steel (un-
less otherwise noted), ASTM A-527.
c. See Modules <9> and <11> for maintenance and
housekeeping storage shelving requirements.
d. Alternate material such as plastic may be acceptable if per-
formance equals galvanized steel. Obtain Marriott approval.
10. Walk-off Mat:  Decorative type; included in OS&E package.
11. Fire Protection Specialties:  Provide fully recessed
extinguisher cabinets and installation accessories Match
adjoining wall finish and wrap material to cabinet edges.
12. Safes:  For Guestroom Safe, see Module <7A>. For Drop
Safe, House / Cash and Safe Deposit Boxes, see Modules
<8A> and <8B>.
R. Equipment:
1. Appliances - Guestrooms:  See Module <7A>.
2. Receiving Area Equipment:  See Module <9>.
3. F&B Production Equipment:  See Module <10> for kitchen
and other food and beverage service areas.
4. Washing & Drying Equipment:  See Module <11A>.

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GR.14 Furniture, Fixtures & Equipment (FF&E) - Public Spaces

A. General: This Section includes criteria for Public Spaces and
provides the Project Design Team, the Interior Designer
and other consultants the general criteria to prepare FF&E
design documents and specifications.
1. International Projects:  Obtain from Marriott, the
Design Standards Supplement, “International Interior
Design, Design Standards and Criteria for Furniture,
Fixtures and Equipment for Full-Service Marriott
hotels”, latest edition.
2. Administrative / BOH: For items not identified in this
Section and not included in other Design Standard
Modules, such as administrative areas and Back-
of-House (BOH) furnishings, Marriott will provide
performance criteria.
3. Guestrooms / Suites: See Module <7A> for guestroom
FF&E items, products and materials.
4. Building Products, Materials & Equipment: See other
Sections in this Module.
5. Application: The application of this Module may vary
for Marriott properties based on the project design
theme and the Facility Program.
a. Generally, this Section identifies manufacturing
standards and preferred FF&E materials.
b. The Marriott FF&E items include hotel amenities,
furnishings, linens, function space equipment, etc.
6. Definitions:
a. Public Areas: Include M.I. Greatroom, Function
Spaces, Ballroom, Ballroom Assembly, Salons,
Meeting Rooms; Boardroom, Restaurants,
Concierge Lounge; Public Corridors / Guest
Corridors.
b. Non-Public Areas: Guestrooms and Suites.
7. Material Allergies: Do not specify or purchase materials
(typically, organic products such as wool upholstery)
that could cause allergic reactions.
B. Carpeting: Includes carpet, applicable padding and materials
for installation in Public Areas. See Module <7A> for
carpeting in Guestrooms & Suites.
1. Carpet: 80% wool, 20% nylon Axminster; minimum of
9 rows, 2 ply yarn, yarn dye; inherently anti-static.
a. Standards - General: ASTM E-648 / flooring radi-
ant panel rating - Class I; ASTM E-662 NBS /
smoke chamber rating - less than 450; pass appli-
cable governing codes for carpet and area rugs.
b. Weights: 7 pitch, 36 oz. / sq. yd. face weight;
60 oz. / sq. yd. total weight.

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c. Pile Height: 6.2 mm (0.24 inch).

d. Backing: Polyester / polypropylene.
e. Fire Rating: Meet Class A flammability requirements
and local codes.
f. Carpet Seams: Hot melt tape.
g. Installation: Glue to padding (double glued).
2. Carpet Padding: Synthetic rubber or rubber compound,
Tred-Mor, 80 oz. / sq. yd. minimum weight.
a. Gage: 0.250
b. Content: Rubber combined with compound
c. Roll Size: 54 x 60 inch = 30 sq. yd.
d. Compression Load Deflec: 8 lbs. psi
e. Flame Retardancy: DOC-FF-1-70-Pill test
f. Backing: Fastbac
g. Installation: Glued (double glue down).
h. 100% wool or semi-worsted wool needlepoint or hand
tufted loop; without border tassels or fringe.
i. 240/2 ply, 12 stitches per inch, 88 oz. / sq. yd. face
weight, 133 oz. / sq. yd.) total weight.
j. Pile Height: 8 mm (5/16 inch).
k. Mothproof complexity “D”, cotton / polyester canvas
backing.
C. Wallcovering: See Module <7A> for wallcovering in Guestrooms
& Suites.
1. Standard - Wall Vinyl: ASTM E-84 tunnel test ration, Class
A; pass applicable governing codes. Provide applicable
adhesive, corner guards and accessories.
2. Public Areas: Wall vinyl.
a. Weight: 600 g (21 oz.) minimum weight
b. Size: 137 cm (54 inch) wide.
c. Color: Varies; life expectancy of wall covering to ex-
ceed five years.
d. Texture: Embossed pattern that sufficiently masks
dry wall seams or construction irregularities.
e. Backing: Osnaburg woven backing; no paper backing.
3. Adhesive for Wall Vinyl: Commercial grade clay based,
mold and mildew resistant, strippable adhesives; provide
primers when necessary.
4. Corner Guards: Required; type and design selected by
Interior Designer.
D. Furniture (Casegoods): See Module <7A> for FF&E in Guestrooms
& Suites (includes A/V equipment).
1. Public Areas: Over and above Guestroom and Suite
casegood quality for use in public spaces.
a. Construct furniture for commercial hospitality use
with durable, high quality finish and appearance.
b. Design and fabricate to provide 10 to 15 years of
service.
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Marriott Hotels & Resorts - International General Requirements - GR
c. Select scale appropriate for spaces.
2. Casegood Materials:
a. Core: 42 to 45 lb. density, and industrial grade fiberboard
or flake board with balancing backer to face material.
b. Top: 0.050 inch high pressure laminate (or better), and
balancing sheet to prevent warping.
c. Edge and Trim: Exposed hardwood solids, neatly
mitered, sanded, and splinter-free; hardwood edge
bumper; items with toe kick rail flush to carpet; trim
frames matching the wood veneer. Hardwood edge
must be #1 common or better grade with 5% to 7%
moisture level.
d. Fabrication: Mortise and tenon and/or double wood
dowel strengthened with screw cleats, and glued and
screwed corner blocks in both directions.
e. Drawers: Silent nylon ball bearing drawer side guide
components of contract quality (e.g., K and V #1300
or equal); drawer stop with load capacity of 75 lb.;
drawer sides 7/16 inch wood with ⅛ inch wood bot-
tom; all wood sanded and splinter free, and interior
drawer box sealed completely with vinyl wrap wood
construction or treated with moisture protective
coating.
f. Protection: ⅝ inch diameter nylon glides on all legs,
and; protective strip on bottom edges to prevent mois-
ture damage.
g. Glides: Nylon or plastic.
3. Finish Criteria:
a. Gloss: 60 sheen with top coat of precatalized lacquer
on all pieces
b. Vertical Surfaces: Finished to match the laminate top
E. Seating:
1. Chair Frames
a. Exposed Wood Seating:
a. Desk Chair: Construct from, #1 common grade solid
hardwoods (maple wood species), kiln dried to mois-
ture content of 7% to 9%.
b. Curved Frames: Use steam bent maple plywood
construction.
c. Other Frame Components: Solid kiln dried maple frame.
2. Upholstered Seating:
a. Frame: Construct from mixed hardwoods, kiln dried
to a moisture content of 5% to 7%.
b. Front Rails: Construct from ⅝ inch hardwood ply-
wood with solid hardwood rail to attach springs.
c. Unexposed Framing: Solid hardwoods; #2 common
grade or better.

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d. Joints: Double doweled with corner blocks that are

screwed and glued for major joints. Use lag bolts to
join seat frame to legs. Reinforce other joints with
glue blocks or cleats.
3. Springs for Exposed Wood Seating:
a. Type: Sinuous wire springs in seats and backs of
seating.
b. Seat Springs: 8 gauge.
c. Back Springs: 11 gauge.
d. Spring Attachment: Steel clips.
e. Seat Covering: Cover seat springs with a steel wire
flexolator or equal product. Use seat decking (not self
deck).
f. Back Spring Covering: Woven synthetic material to
cover back springs with foam applied on top.
4. Springs - Fully Upholstered Seating:
a. Type: Sinuous wire springs in seats and backs of
seating.
b. Seat Springs: 8 gauge.
c. Back Springs: 11 gauge.
d. Spring Attachment:  Attach springs using 17 gauge
plastic coated tie wire.
e. Seat Covering:  Cover seat springs with a steel wire
flexolator or equal product. Use seat decking (not self
deck).
f. Back Spring Covering: Woven synthetic material to
cover back springs with foam applied on top.
g. Seat Foam: Minimum 1.8 density, ILD 22-26 for seats;
minimum 1.5 density, ILD 15 for backs. Cover foam
with one-inch layer of batting. Pass fire requirements
of California Bulletin 117.
5. Seats: Construct desk chair - seats using one of the three
following methods:
a. Solid hardwood plywood with foam padding (1.8 den-
sity, 22-26 ILD) covered by batting and fabric.
b. Cut out plywood with synthetic webbing covered with
foam, batting and fabric.
c. Sinuous wire springs covered with foam, batting and
fabric.
6. Arms for Seats:
a. Inside Arms:  Reinforce with cardboard or synthetic
woven fabric padded with foam one inch thick.
b. Outside Arms:  Cover with synthetic woven fabric
covered in fabric.

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Marriott Hotels & Resorts - International General Requirements - GR
c. Outback:  Microfoam padded and covered with
fabric.
7. Food & Beverage Area Furniture: See Module <3> for
requirements.
F. Softgoods
1. Standards: Comply with governing codes for fabric
flammability.
2. Window Treatment:
a. Blackout Lining: Include in drapery sets.
b. Galvanize steel hardware and staples or include other
acceptable corrosion resistant protection.
c. Fabrication: “Pinch pleat” distance to be no more than
100 mm (4 inch); minimum of 250 % fullness is re-
quired; follow acceptable installation requirements.
3. Upholstery Fabric: Pass California 117 test or meet
applicable governing codes for Fire Rating.
a. Fabric Durability: Pass Wyzenbeck 35,000 double rub
test.
b. Colorfast: Pass AATCC-8-1974 with 40 hr. minimum
light exposure.
c. Soil Resistant Protection: Include water-based prod-
ucts such as Scotchgard, Dupont Teflon, or equivalent
treatments.
d. Cushions: Tight back or attached back cushions; mini-
mum foam density of 1.8 for seating.
e. Frame: Stain exposed wood and legs to coordinate
with casegoods finish.
4. Bedding: See Module <7A> for guestroom beds and bedding
including.
G. Lighting
1. Lighting Fixtures - General: Provide table, floor and wall
lighting fixtures with UL approval and label (or governing
code equivalent).
a. Comply with Marriott lighting levels <15C> and elec-
trical codes.
b. Fixture Fittings: Non-corrosive.
c. Socket: Edison socketed type and capable of
accommodating standard incandescent 100 W bulb
minimum or 150 W (preferred) as directed by Marriott.
d. Decorative Lighting Fixtures: Submit to Marriott for
review and obtain approval.
e. Coordination: Verify that light fixtures, lamps, harps,
saddles, lampshades, sockets, cord length, plug and
power ratings are compatible.
2. Guestrooms: See Module <7A> for light fixtures and lamp
types.

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3. Public Area Fixtures: See Module <15C> for lighting

levels.
a. Dimmer Controls: See Module <15C>.
b. Metal Finishes: Clear-sealed with powder coating.
c. Wall Bracket: Push button switch on back plate; sta-
tionary arms; no exposed cord.
d. Floor Lamp: Socket type switch, weighted base at
4.5 kg (10 lb.) minimum; 1.37 to 1.52 m (54 to 60 inch)
high.
e. Table Lamps: Socket or base type switch; minimum
2.43 m (8 ft.) extension cord.
f. Lamp Shades: Flame resistant; meet local code re-
quirements. Light colored with fabric lining shades.
g. Vanity Light - Restrooms: Decorative; sufficient in
quantity and watts to meet minimum foot candle lev-
els for bathroom.
H. Art Work
1. Approval: Requires approval by Marriott.
2. Frame Joints: Glued and nailed with Secure-T or equivalent
metal cleat wall mounting hanging method.
3. M.I. Greatroom (Lobby) Artwork & Decorative
Accessories: See Module <2A>.
I. Packaging: Meet or exceed NMFC regulations for carton strength
as required for shipments via common carriers.
1. General: Carton items and wrap in 2 mil plastic bags prior
to packaging.
2. Lounge Chairs: Package one per carton.
3. Desk Chairs: Pack two per carton is acceptable.
J. Attic Stock: Attic Stock is additional FF&E required over and
above that which is required for the initial installation.
1. Project Requirements: The attic stock list may be amended
by Marriott to respond to specific project requirements.
a. Define products in sufficient time for purchase with
the project.
b. Generally, attic stock is delivered near project
completion.
2. Guestrooms & Suites: See Module <7A>. Obtain approved
list from Marriott.
3. Public Areas: The following list may be amended by
Marriott to respond to specific hotel project requirements.
4. Carpets: 5% over quantity ordered .
a. Vinyl Wallcovering: 5 to 15% depending upon pat-
tern and repeats.

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Marriott Hotels & Resorts - International General Requirements - GR
b. Fabrics: Evaluate for each location.
c. Picture Lights: 5% over quantity ordered.
d. Light Fixture Lamps: 5% over quantity ordered
K. Hotel Operating Supplies
1. General Description: Operating Supplies consist of Fixed Asset
Supplies and Hotel Systems required for a fully operational
hotel at the opening and first three months of operation. The
selection and purchase of operating supplies requires an
analysis of the hotel size, location and Brand standards.
2. Rooms & Related Services: The following list includes
categories of operating supplies. (** Denotes Logo’d Items)
Bellstand Equipment Luggage Carts Luggage Tags
Flags **
Guestroom Supplies Ice Buckets ** Ice Bucket Trays
Bedroom Pens ** Waste cans
Stationery Folders ** Clock Radios
Guestroom Directories ** Glassware
Guestroom Directories ** Glassware Glass coaters
Bathroom Bath Tissue Facial Tissue
Amenities ** Glassware
Bathrobes
Closet Iron Ironing Board
Hangers Iron Organizer
Valet Bags **
Guestroom Textiles
Bathroom Wash Cloth Hand Towel
Bath Towel Bath Mat
Bath Rug
Bedroom Pillow Pillow Cover
Pillow Case Sheets
Blankets Mattress Pads
Cleaning Supplies
Chemicals Bathroom Cleaner Air Freshener
Glass Cleaner All Purpose Cleaner
Neutral Floor Cleaner Carpet Shampoo
First Aid Kit
Janitorial Mop Mop Bucket
Johnny Mop Broom
Dust Mop Sponge
Scrub Brush Rubber Gloves

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Wet Floor Cones & Signs Walk Off Mat (Logo &
non-logo)
Waste Receptacles
Floor Care Equip-
ment
Vacuum Cleaners Guestroom Vac Public Space Vac
Wide Area Vac
Carpet Extractor
Hard Floor Machines Floor Scrubber Auto Scrubber
Burnisher
Wet / Dry Vacuum Marble Care
Housekeep’g / Laun- Housekeeper Carts Housekeeper Caddies
dry Carts & Equip-
ment
Bushel Carts Flat Bed Trucks
Glass Racks and Dollies
Linen Carts
Metal Drop Shelf and Fixed Plastic Metros
Shelf
Printed Materials
Front Desk Registration Packets ** Guest Folios **
Check-In Racks ** Check-Out Folders **
Training Materials **
Housekeeping Guestroom Stationery ** Guestroom Envelopes
**
Guestroom Notepads ** Guest Comment Forms
**
Glass Caps ** Training Materials **
Engineering Supplies Hand Tools Power Tools
Shop Tools HVAC Equipment
Storage Workbenches Safety Equipment
Administrative Sup- Stationery ** General Office Supplies
plies
Envelopes ** Combination Locks
Note Cards **
Telephone Opera- Fax Machines Remind O Timers
tions
TDD Equipment Disabled Guest Equip-
ment
Communications Radios Pagers
Equipment
Computer Systems Property Management Back Office Accounting
(total hotel – supplies System (supplies only) (supplies only)
only)

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Point of Sale LAN Applications

Passenger Vehicles Cars Vans
Buses Trucks
Golf Carts Beach Vehicles
Food and Beverage
Restaurant
Tabletop Candles Flowers
Salt and Pepper Shakers Ashtrays
Food Containers
Plates
Utensils
Lounge Front Bar Service Bar
Drink Preparation Blenders Shakers
Drink Service Garnishes Stir Stix
Picks
Counter Top Bar Matting Rail Matting
Storeroom / Control Stickers Inventory Book
Cafeteria Trays Beverage Glasses
Uniforms All Areas Job Descriptions
Coffee Equipment Gourmet Bean Urns & Pots
China
* All Areas of Hotel * Optional Manufacturers * Patterns in Porcelain
(Catering, Lounge, & Vitrified
Restaurant, and
Room Service)
Impressions Caressa
Undecorated Briana
Plate Covers (Stainless
Steel)
Glassware
* All Areas of Hotel * Optional Manufacturers * Patterns in Porcelain
(Catering, Lounge, & Vitrified
Restaurant, and
Room Service)
Cardinal Judel
Libbey
Hollowware * Optional Manufacturers * Patterns in Porcelain
& Vitrified
Beverages Trays
Chafers Serving Utensils

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GR - General Requirements Marriott Hotels & Resorts - International

Urns Bowls
Tabletop
Flatware
* All Areas of Hotel * Optional Manufacturers * Patterns in Porcelain
(Catering, Lounge, & Vitrified
Restaurant, and
Room Service)
Julliard Eton
Becket Superior
Royal York Patrician
New York
Linen Napery * Optional Manufacturers * Patterns in Porcelain
& Vitrified
Damask Tablecloths Damask Napkins
Momie Tablecloths Momie Napkins
Skirting - Tables Skirting - Staging
Skirting - Coffee Breaks Lace
Placemats Runners
Safety First Aid Cutting
Lifting Walking
Catering
Buffet Equipment Stands Chafers
Urns Utensils
Props / Decorations Flowers Backdrops
Furniture Podiums Staging
Dance Floor Pianos
Tables & Chairs for Ball-
room & Meeting Rooms
Communications Signage Reader Boards
Flip Charts Easels
Audio Visual / Elec- Projectors VCR’s
trical
Food Transport / Carts Queen Mary’s
Storage
Tray Jacks Hot Boxes
Tabletop Centerpieces Mirrors
Office Equipment Guest Checks Menus
Brochures
Room Service Trays Tables
Hot Boxes Fuel

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Linen Salt and Pepper Shakers

Bud Vases Coffee Containers
Kitchen
Counter Top Microwaves Blenders
Juice Machines
Hand Held Spatulas Tongs
Whips Utensils
Ladles Knives
Pots and Pans Bakeware
Dishroom Racks Dollies
Cylinders (Silverware)
Uniforms Rubber Gloves Aprons
Printing On Property Training On the Job Training
Training Skills Diversity
Mentoring Certificates
Marriott Ways Videos
Self-Paced Learning Accounting
Team Excellence

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GR.15 Definitions, Acronyms & Abbreviations

A&E Architect and Engineer
A/C Air Conditioning
A/V Audio / Visual
AC Alternating Current
AFF Above Finish Floor; when measuring height distance
AGA American Gas Association
AHU Air Handling Unit
ANSI American National Standards Institute
ASHRAE American Society of Heating, Refrigeration & Air-
conditioning Engineers, Inc.
ASME American Society of Mechanical Engineers
ASPE American Society of Professional Engineers
ASTM American Society for Testing and Materials
ATC Automatic Temperature Control
ATM Automatic Teller Machine
AWI Architectural Woodworking Institute
BAS Building Automation Systems; the computer system
that coordinates and controls heating and cooling,
mechanical, electrical, plumbing and safety systems.
These systems typically include the EMS, ATC and
DDC.
Call Telephone system software that automatically charges
Accounting hotel guests for telephone and fax use.

CCCTV Closed Circuit Color Television

Day Tank Fuel oil tank, typically, located with an emergency
generator (large storage tank would feed fuel to “day
tank”).
DDC Direct Digital Control; an electronic control device;
part of the BAS.
EMS Energy Management System
FDB Fahrenheit Dry Bulb
FF&E Fixtures Furniture and Equipment
FM Factory Mutual is an insurance agency for building
industry material, product, and assembly testing. FM
publishes the Factory Mutual Data Handbook.
HSIA High Speed Internet Access
HPL High Pressure Laminate
HVAC Heating, Ventilation and Air Conditioning
MARSHA Marriott’s Hotel Reservation System for Hotel Accom-
modations
MEP Mechanical, Electrical and Plumbing
MHR Marriott Hotels & Resorts

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NALO North America Lodging Operations refers to proper-

ties within continental U.S. and Canada.
NEC National Electric Code
NFPA National Fire Protection Association
NGS Next Generation System is a hotel automated com-
puterized management application integrated with the
PMS and used to record and manage food, beverage,
and gift sales; also see P.O.S. and PMS. <13>
NIC Noise Index Coefficient
NSF National Sanitation Foundation
OSHA Occupational Safety - Health Administration
P.O.S. Point of Sale computerized recording equipment used
to manage food, beverage and gift sales; see PMS.
PABX Private Automated (telephone) Branch Exchange.
PMS Property Management System is the hotel management
computer application used to record and manage food,
beverage and retail sales; see P.O.S. and NGS.
SMACNA Sheet Metal & Air-conditioning Contractors National
Association.
UL Underwriters Laboratories; an independent testing
agency.
VFD Variable Frequency Drive.
VSS Video Surveillance System

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