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GROUP 4 Quiz Answers

The Magna Carta for Residential Electricity Consumers was approved on June 9, 2004 and outlines both consumer rights and obligations regarding electricity service. It gives consumers the right to organize consumer organizations, receive at least 2 days notice of power interruptions, and receive refunds for overbillings or unbilled electricity due to meter defects. Consumer obligations include allowing utility access, paying bills and billing adjustments promptly, and not committing illegal electricity use. The document also details complaint and dispute resolution procedures consumers can use.

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John Lester Paltep
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301 views

GROUP 4 Quiz Answers

The Magna Carta for Residential Electricity Consumers was approved on June 9, 2004 and outlines both consumer rights and obligations regarding electricity service. It gives consumers the right to organize consumer organizations, receive at least 2 days notice of power interruptions, and receive refunds for overbillings or unbilled electricity due to meter defects. Consumer obligations include allowing utility access, paying bills and billing adjustments promptly, and not committing illegal electricity use. The document also details complaint and dispute resolution procedures consumers can use.

Uploaded by

John Lester Paltep
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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GROUP 4: MAGNA CARTA FOR RESIDENTIAL ELECTRICITY CONSUMER

QUESTIONS:

1. How many days should the distribution utility should announce before the power
interruption? 2 days

2. How Magna Carta for Electricity Consumers help the users of electricity?
CONSUMER RIGHTS AND OBLIGATIONS under the Magna Carta for Residential
Electricity Consumers. To organize themselves as a consumer organization in the
franchise area where they belong and where they are served by the distribution utility
or as a network of organizations.

3. When was the Magna Carta for Residential Electricity Consumers approved? June 9,
2004

4. Are the amount charges to the consumer for the unbilled electricity consumed resulting
from a stoppage or defect, otherwise in the meter? Billing Adjustment

5. Give at least two (2) obligation and responsibilities of a consumer? Article 5, to observe
the terms of his contract including, among other things, paying monthly electricity
bills promptly and honestly and to allow the faithful and accurate recording of
consumption to be reflected in the appropriate device.

6. What chapter is the consumer obligations in the Magna Carta for residential electricity
consumers? Chapter I

7. Enumerate the Final provisions of Magna Carta for Residential Electricity Consumers.
Implementation, Violation, Separability Clause, Repealing Clause, and Effectivity

8. What article is the distribution utility must furnish the complainant a report of the
action/s taken thereon within the period stated in the distribution utility’s Compliance
Plan as provided for in the Philippine Distribution Code? Article 13

9. Give at least five consumer rights.

Right to Electric Service


Right to a Refund of Bill Deposits
Exemption from Payment of Meter Deposits
Right to an Accurate Electric Watthour Meter; Determination of Average Error
Right to a Refund of Overbillings
Right to a Property Installed Meter
Right to a Meter Testing by Electric Utility and/or ERC
Right to a Prompt Investigation of Complaints; Customer Dealings
Right to Extension of Lines and Facilities

10. Enumerate the consumer obligations.


Obligation to pay bill deposit
Obligation to allow inspection, installation & removal of electricity apparatus
Obligation to allow the construction of poles, lines & circuits
Obligation to receive monthly bills
Obligation to pay monthly electric bills
Obligation to pay billing adjustments
Obligation not to commit illegal use of electricity
Obligation to pay differential billing

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