Process Improvement Cycle

Business process improvement (BPI) is a management exercise in which enterprise leaders use various methodologies to
analyze their procedures to identify areas where they can improve accuracy, effectiveness and/or efficiency and then redesign
those processes to realize the improvements.

Identify Redesign

01 Whether it’s a process that is underperforming or important to

a new strategy, identify & name it.
04 Reengineer the whole process from start to end
increasing efficiency altogether.

Mapping Implementation

02 Gather all information from start to end; steps, requirements,

inputs, outputs, time duration etc.
05 Implement improvement on a smaller scale to check it’s
efficiency comparing to previous.

Analyze Monitor

03 Analyze the gathered data and identify the bottlenecks

& inefficiencies of the process.
06 Monitor result before standardizing the process and
before implementation on a larger scale.
 Root Cause Analysis (Fishbone)

People Production Marketing

Lack resources allocated Inappropriate Planning Deficiency in Promotion

Unclear of responsibility Reduced Quality Dull Product Image

Declining Sales

No policy in place Poor Inventory High Staff turnover

No monitoring/reporting Old management system Lack of Vital Expertise

Process Management Human Resource

 SIX SIGMA Analysis - DMAIC
DMAIC refers to a data-driven improvement cycle used for improving, optimizing and stabilizing business processes and
designs. The DMAIC improvement cycle is the core tool used to drive Six Sigma projects.

D M A I C

Define the problem & Measure the defects & Analyze & find Improve the process Control & monitor
what customer requires process operation causes of defect Identify solution Implement process control
Select project – CTO’s Identify project output metric Identify the root causes Refine & test solution Prepare roll-out solution
Create project charter Develop data collection plan Quantify the opportunity Cost benefit calculation Project Closure
Run Charts
We’re tracking trends & to comparing our
performance (e.g. delays, errors, reworks) before
and after implementation of our solution to
measure its impact. It focuses attention on vital
changes in the process.

Median = 22.5

Percentage

Median
 Kaizen Implementation

0 0 0 0 0
1 2 3 4 5

Pla D Check Action

n o

Lean Diagnostic Baseline Analysis Develop Plan Coaching Follow Up

Replace conventional Seek the advice of many Think of how to do Better products, service, Reduce expenses and
fixed ideas with fresh associates before starting a something, not why it working environment, and manpower, and use of
ones. Start by Kaizen activity. cannot be done. processes and practices. material, energy and
questioning current Think of how to do Don’t make excuses. Correct mistakes right resources. Implement a
practices and standards. something, not why it Make execution away. solution right away, even if it
cannot be done. happen. covers only 50 percent.
 Deming Cycle (PDCA)

Plan Do

Identifying a goal or purpose, formulating a Implementing the plan on a small scale

A P
theory, defining success metrics, eliminating to prove or disprove it’s validity. If
potential problem and putting a plan into invalid, go back to the first step and
action. restart the cycle

Check Act

C D
Measuring and monitoring outcomes to test Taking the knowledge gained from the
the validity of the plan. This allows for previous steps and putting it to use. This can
identification of potential problems and either mean implementing it on a wider scale
areas for improvement or restart the cycle
Process Redesign
Foundations
Remove non-value adding tasks
Re-sequence tasks (optimize flow)

Employee Focused Cost Focused Hybri Workstream-focused

d

Empower employees Do not empower Empower employees Manage exceptions

Use generalists employees Use generalists Use specialists
Maintain contact with Minimize the use of Maintain contact with Avoid adding control
customers generalists customers tasks
Minimize Automation Automated tasks Minimize Automation
Add control tracks
 Implementation- Gantt Chart (Project Track)

Write Landing Page Copy 80%

Approve page copy 35%

Review landing page design 100%

Build landing page 27%

Code review landing page 35%

Write promotional email

Design promotional email 55%

Send promotional email 70%

Analyze Campaign Results 50%

Plan Agenda for meeting 45%

Finalize presentation 35%

Approve presentation 65%

M M M M M M M M M M M M M M M
ar ar ar ar ar ar ar ar ar ar ar ar ar ar ar
01 03 05 07 09 11 13 15 17 19 21 23 25 27 27
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