1. What drew you to this field in the first place?

I am a friendly person, and I would love to meet people from different cultures
worldwide. Traveling to new places allows me to have new experiences. Working
with an airline allowed me to travel and meet such interesting people. I love the way
flight attendants are so welcoming and warm, and they have a great opportunity to
uplift many people on a daily basis. Being an extrovert, this was a great opening for
me to use my strength and make a difference. I enjoy the lifestyle and the opportunity
to make strangers feel good about themselves as they make different trips around the
world.

2. Where do you see yourself in the next five years to come?

In the next five years, I will have established my career in the airline industry.
However, working with an airline company will enable me to achieve higher feet in
my professional career as a flight attendant. Therefore, I will be committed to
working with this company rather than running around looking for greener pastures. I
am simply going to enhance my capabilities as a cabin crew to increase my chance for
future promotions while at the same time working with other crew members to serve
our customers in the best possible way

3. What is your definition of good customer service?

Good customer service goes the extra mile to ensure customers are satisfied
with the services offered and remind them of their value to the company. The flight
experience should be memorable to customers so that they would love to travel with
us again in the future. Ensuring their safety and replaying their orders in time while
remaining respectful will ensure better service. Also, feedback from the customers
should be put into consideration

4. How would you handle being away from your friends and family for extended
periods of time?

The nature of my work requires me to spend a long period away from home.
However, I am an adaptable individual, and I understand the long periods needed to
be devoted to this profession. My family has been supportive in the past, and they
have no problem. In addition, they supported me when I felt like quitting my
profession

5. What three skills do you think are the most important to be successful as a cabin
crew member?
 It is important for cabin crew members to have excellent customer service
skills, a calm attitude and the ability to multitask. Providing great customer service
and remaining calm in challenging situations can make passengers feel safe and taken
care of. Being able to multitask can also help cabin crew members balance multiple
requests from customers and their cabin manager at the same time

6. How would you approach a situation where two passengers are unhappy and
causing a disturbance?

The first thing I would do is listen to each passenger to understand what upset
them. I find that clarifying the issue can resolve most misunderstandings. Once I have
identified what the root cause of the disturbance is, I would work with the passengers
and my other cabin crew members to develop a situation that benefits everyone

7. Do you prefer to work as part of a team or on your own?

I find it very rewarding to work with a team to provide excellent customer

service and achieve the same objectives together. I am also comfortable working
independently to complete my tasks and assist passengers

8. What does excellent customer service mean to you?

I provide excellent customer service by maintaining a calm and positive

demeanour when I interact with passengers. I check in with them frequently to make
sure they have everything they need and I let them know I am always available to
answer questions. Being approachable and attentive help me improve the customer
experience.

9. How would you handle an emergency during a flight?

I would remind myself to stay calm and refer to my training to determine the
next steps I need to take to take care of the passengers. First, I would put on my
oxygen mask and then I would help others secure their masks. I would communicate
with the other crew members to develop a strategy and use my authority to direct
passengers about the safety procedures they need to follow.

10. If your cabin manager gave you an order that went against protocol, how would
you react?
 I would start by asking the cabin manager to repeat their instructions to make
sure I understand their request. Then I would ask them to share their reasoning with
me. While I know certain emergency situations may require the cabin crew to be
flexible, I also believe protocols are in place for a reason. In the end, the safety of the
passengers is my top priority and would ultimately influence my decision.

11. How would you handle a situation where a passenger is nervous to fly?

I would start by asking the passenger if they are okay and listen to them to see
if there is anything I can do to help them calm down. I would also let them know that
being nervous to fly is very common while reassuring them they are safe. Finally, I
would share some tips to help them relax.

12. What is your weakness

I am a selfless person. I am concerned more with the needs and wishes of

others than with one's own. I am unselfish. I tend to put others first instead of myself.
It is therefore my honest opinion that being selfless helps us identify and connect with
others and that in and of itself is rewarding. It helps squash our egos because we are
not acting out of pride or for a desire to be noticed. Selflessness helps us act from our
heart and soul instead of our ego, tapping into our true desired feelings

13. What do you think makes our airline different from our competitors?

Your airline’s excellent customer services make it an outstanding first-class

airline company. The company offers quality services at a very affordable price,
attracting more customers. The inflight meals provided to passengers have kept
customers. Unlike other airlines, which provide very expensive meals which are
tasteless. Good entertainment is provided, which has made the passenger experience
to the next level. There is a lot of space; therefore, customers can sit comfortably and
have enough space to store their luggage. The focus shifted to welcoming,
entertaining, and supporting the passengers, and the airline has provided quality and
rich customer satisfaction.

14. In your own word, describe Jet Lag

Jet lag is a sleep disorder that affects people traveling long flight hours and
affects a person’s sleep cycle and food cycle. Passengers traveling quickly across
multiple time zones suffer from jet lag. The body’s internal clock signals the time to
stay awake and fall asleep. Hence, insomnia. Daytime fatigue and inability to
concentrate are some of the symptoms of jet lag. The mind and the body are not
 prepared to handle repetition. Cabin pressure and high altitudes may contribute to jet
lag symptoms. If the body gets dehydrated, a passenger may experience jet lag-related
symptoms. A frequent journey who experiences jet lag should see the doctor for
further assistance.

P/S : YOU CAN DO IT SAYANG, NO MATTER

WHAT THE RESULT IS LATER, I AM STILL
PROUD OF YOU, I WISH YOU ALL THE BEST.
PLEASE REMEMBER THAT I AM HERE
SUPPORTING YOU ALL THE WAY UP. PLEASE
DO YOUR BEST OKAY SWEETIE? I KNOW MY
SAYANG CAN DO IT. I LOVE YOU ALOTTTTT
<3