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Problem Statement (Muhammad Ashrul Ashrof Bin Mohd Jemy)

This study investigates factors that affect user satisfaction with the quality of the Human Resource Management Information System (HRMIS) at the Pahang State Health Department. Specifically, it examines technical issues like system crashes and response time, the reliability and accuracy of the HRMIS, and the adequacy of user training and support. Identifying these factors will provide insights into improving the usability and effectiveness of HRMIS systems for healthcare organizations.

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Saufi Sazali
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46 views1 page

Problem Statement (Muhammad Ashrul Ashrof Bin Mohd Jemy)

This study investigates factors that affect user satisfaction with the quality of the Human Resource Management Information System (HRMIS) at the Pahang State Health Department. Specifically, it examines technical issues like system crashes and response time, the reliability and accuracy of the HRMIS, and the adequacy of user training and support. Identifying these factors will provide insights into improving the usability and effectiveness of HRMIS systems for healthcare organizations.

Uploaded by

Saufi Sazali
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Investigating Factors Affecting User Satisfaction towards HRMIS System Quality at Jabatan

Kesihatan Negeri Pahang

The purpose of this research is to investigate the factors that affect user satisfaction
towards the Human Resource Management Information System (HRMIS) system quality at
Jabatan Kesihatan Negeri Pahang. Specifically, this study will focus on the following factors:
technical issues such as system crashes, slow system response, and connectivity problems
(Wibowo et al., 2021; Dehghanbaghi et al., 2018; Akram et al., 2018). System reliability and
accuracy, including the perceived trustworthiness and accuracy of the HRMIS system (Al-
Lozi et al., 2021; Shabib & Alawadhi, 2020; Lee & Kim, 2020), and user training and support,
including the adequacy and effectiveness of user training programs and support resources
(Kaur & Kaur, 2019; Alshuwaiyer & Razzaq, 2020). These factors will be examined in the
context of user acceptance and satisfaction of HR information systems, as studied by El-
Kassar and Singh (2021). By identifying the factors that affect user satisfaction towards the
HRMIS system quality at Jabatan Kesihatan Negeri Pahang, this research will provide
valuable insights into improving the usability and effectiveness of HRMIS systems in
healthcare organizations.

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