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Communication Management

This document discusses the importance of communication management in projects. It states that one out of five projects fail due to ineffective communication. There are different dimensions of communication that must be considered, including internal/external, upward/downward/horizontal, written/oral, and formal/informal communication. Cultural and political awareness are also important factors for effective communication. The purpose of communication management is to ensure timely and appropriate information flow between project teams and stakeholders through various communication activities and methods.

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Gülhüseyn Sadıqlı
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42 views

Communication Management

This document discusses the importance of communication management in projects. It states that one out of five projects fail due to ineffective communication. There are different dimensions of communication that must be considered, including internal/external, upward/downward/horizontal, written/oral, and formal/informal communication. Cultural and political awareness are also important factors for effective communication. The purpose of communication management is to ensure timely and appropriate information flow between project teams and stakeholders through various communication activities and methods.

Uploaded by

Gülhüseyn Sadıqlı
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Lecture 11

Communication Management
ASIOU
Shamkhal Jamilzade
What does Communication mean?
Why is Communication so important?
One out of 5 projects is unsuccessful due to ineffective communication.

So, Project managers spend most of their time communicating with team members and other
project stakeholders, both internal (at all organizational levels) and external to the organization.
Effective communication builds a bridge between diverse stakeholders who may have different
cultural and organizational backgrounds as well as different levels of expertise, perspectives, and
interests.
Different dimensions of communication
Internal and External
Upward & Downward & Horizontal
Official & Unofficial

Official Unofficial

• establishing and maintaining


• annual reports the profile and recognition of
• reports to regulators or the project its stakeholders
government bodies • building strong relationships
between the project team and
its stakeholders
Written & Oral
• Verbal: words and voice inflections
• Nonverbal (body language and actions), social media and websites, media releases

The team members should be aware of how they are expressing themselves both through what they say and
what they don’t say.
E-mailing
Political awareness also should be considered
Political awareness helps the project manager to plan communications based on the project environment as
well as the organization’s political environment. Political awareness concerns the recognition of power
relationships, both formal and informal, and also the willingness to operate within these structures.
An understanding of the strategies of the organization, knowing who wields power and influence in this arena,
and developing an ability to communicate with these stakeholders are all aspects of political awareness
Cultural awareness also should be considered
Cultural awareness is an understanding of the differences between individuals, groups, and organizations and
adapting the project’s communication strategy in the context of these differences.
This awareness and any consequent actions minimize misunderstandings and miscommunication that may result
from cultural differences within the project’s stakeholder community.
Cultural awareness and cultural sensitivity help the project manager to plan communications based on the
cultural differences and requirements of stakeholders and team members.
What is the purpose of Manage Communications?
• Manage Communications is the process of ensuring timely and appropriate collection, creation, distribution,
storage, retrieval, management, monitoring, and the ultimate disposition of project information. The key benefit
of this process is that it enables an efficient and effective information flow between the project team and the
stakeholders.
• The Manage Communications process identifies all aspects of effective communication, including choice of
appropriate technologies, methods, and techniques. In addition, it should allow for flexibility in the
communications activities, allowing adjustments in the methods and techniques to accommodate the changing
needs of stakeholders and the project.
Presentation
• A presentation is the formal delivery of information and/or documentation.
• Clear and effective presentations of project information to relevant stakeholders can include:
• Progress reports and information updates to stakeholders
• Background information to support decision making
• General information about the project and its objectives, for the purposes of raising the profile of the work
of the project and the team
• Specific information aimed at increasing understanding and The needs and objectives of the project and
project team.

Presentations will be successful when the content and delivery take the following into account:
The audience, their expectations, and needs; and
The needs and objectives of the project and project team.
Project Reporting
Project reporting is the act of collecting and distributing project information
Project information is distributed to many groups of stakeholders and should be adapted to provide
information at an appropriate level, format, and detail for each type of stakeholder.
The format may range from a simple communication to more elaborate custom reports and presentations.
• Information may be prepared regularly or on an exception basis.
• While work performance reports are the output of the Monitor and Control Project Work process, this
process develops
• ad hoc reports
• project presentations
• blogs
• other types of communication about the project
Thanks for attention.

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