Aecom Code of Conduct ENGLISH
Aecom Code of Conduct ENGLISH
Code of
Conduct
© AECOM Restricted
Contents
A letter from Troy Rudd 03 Obtaining business with integrity 25
© AECOM Restricted
AECOM Code of Conduct (EC1-001-PL1)
Revision 12 November 29, 2021
PRINTED COPIES ARE UNCONTROLLED. CONTROLLED COPY IS AVAILABLE ON COMPANY INTRANET. 2
A Letter from Troy Rudd
Your honest and sincere judgment— in tandem with our Code — is the
first line of defense against any potential harm to our company and our
reputation. While all of us work collectively toward this common goal,
please remember: Ethics Starts with You.
Thank you for upholding our culture of integrity and ethical behavior.
Troy Rudd
Chief Executive Officer
Safeguard Deliver
Innovate Sustain
Collaborate Thrive
Our Vision and Core Values are the foundation for this Code.
The following principles set forth the guidelines To help you determine whether a particular
of behavior that we must follow: action is appropriate, ask yourself the following
questions:
• Ethical behavior is the basis for everything we do. • Would my action comply with the spirit and purpose
• AECOM is committed to treating its employees of AECOM’s policies?
fairly and providing each of us with opportunity • Would I feel comfortable doing this, or would it
for advancement and growth. violate my personal standard of conduct?
• Teamwork, mutual respect and trust, and • Is this action honest in all respects?
open communication are the foundation of
AECOM’s culture. • How might this action affect others?
We all have an obligation to read, understand and follow this Code of Conduct. It applies to
all AECOM employees, officers and directors, including those of our subsidiaries and joint
ventures where AECOM has the majority interest. Further, we expect that our suppliers,
agents, business partners, consultants and licensees will follow similar principles. Using
our Code to guide our actions allows us to preserve our reputation for doing business the
right way.
To this end, each of us must: You are responsible for reading and understanding
the Code and expected to abide by it. How you embody
• Personally abide by the Code. AECOM’s ethical values expressed in the Code is an
element of the employee performance evaluation process.
• Not assist others in violating the Code. Violations of the Code will result in disciplinary measures,
including termination of employment.
• Report any perceived violation, or request
that might constitute a violation, by following the AECOM also expects its consultants, subcontractors and
procedures outlined in the “How Do I Raise Concerns?” other third parties to be aware of and adhere to the ethical
section of this Code. standards described in this Code. If you become aware
of any activity involving the conduct of these individuals
• Take action as requested to remediate any that violates the principles of this Code, you must disclose
violations or potential violations of the Code. it to a member of AECOM’s Ethics & Compliance team,
Management, Human Resources or In-House Counsel.
• Complete training on the Code and other
assigned learning in a timely manner.
AECOM is a global company, and laws differ among the various locations where we conduct
business. Wherever we are located, we must know and follow the laws and regulations that
apply to our business and the countries where we operate. Many of our clients also have
their own Codes of Conduct and may ask us to comply with them as part of our work. If you
are ever unsure about whether a law, regulation or other obligation applies — or if there is a
conflict between local law or another company’s code and this Code — contact a member
of AECOM’s Ethics & Compliance team, Management or In-House Counsel for guidance.
also allows AECOM to address concerns • AECOM’s Chief Ethics & Compliance Officer.
before they become widespread problems, • A member of the Ethics & Compliance team.
and to take corrective action if necessary. AECOM treats all reports confidentially to the extent our
Above all, AECOM is committed to company is able to. We do so consistent with the law,
maintaining a culture where each of us feels company policy and the requirements for conducting a
comfortable asking questions, speaking up thorough investigation. Suspected violations may even be
reported anonymously, where allowed by local law.
and working toward solutions.
Q A
Paulo, an AECOM technician, witnesses his Paulo is right to be concerned about the instructions
supervisor, Suzanne, being particularly harsh to and hostile atmosphere his supervisor’s actions
a few of his colleagues. Performance has been have created. While Suzanne’s actions may or may
suffering lately, and Paulo assumes Suzanne is not be a direct violation of our Code, the result of
simply frustrated with recent mistakes his team has her behavior is a problem. Paulo should take the
made. However, her behavior has become more matter to Suzanne’s manager or another resource
aggressive, and morale on the team is low. She has with whom he feels comfortable so that AECOM can
recently begun berating team members to charge investigate and resolve the issue. Paulo — and all
less time to overhead and more time to projects, other AECOM colleagues who make an honest and
even though their billable work has slowed down. sincere report of potential misconduct — will be
Paulo feels that he should tell another member protected from retaliation after making his report.
of Management about the environment Suzanne
has created, but he is worried that he will be the
next person she punishes. What is his best course
of action?
• Bullying
Q A
Shanique is an engineer at AECOM and has recently Learning to work in a new environment can be
relocated to the Middle East to work on a large challenging — even more so when faced with
project. Most of her new colleagues have been impatience or hostility. Shanique, like all AECOM
welcoming and helpful, making it easy for Shanique colleagues, deserves to work in an environment
to settle in. However, another AECOM colleague, where she can be both comfortable and successful,
Bruce, has expressed exasperation with the time consistent with our commitment to diversity and
it is taking Shanique to adapt to her new work inclusion. Bruce’s behavior is depriving Shanique of
environment. Bruce often rolls his eyes and sighs that right. If Shanique feels comfortable speaking to
when Shanique asks him a question. Lately, Bruce Bruce directly, she should explain that his comments
has begun asking Shanique, “Don’t they teach you to her are hurtful, offensive and need to end. If
anything in your country?” and implies that Shanique Shanique doesn’t wish to approach Bruce directly,
is ignorant and incompetent. When Bruce invites his or Bruce’s behavior doesn’t end, Shanique should
colleagues to go to lunch, he does not include her. reach out to her supervisor or Human Resources
Shanique now feels so uncomfortable around Bruce representative for assistance.
that she avoids asking questions altogether, causing
her work product to suffer. What can Shanique do?
1. Acting as role models for Code compliance. 5. Appropriately responding to inquiries about our Code.
Q A
Li is a manager heading one of AECOM’s key No. Li should listen to the individual’s concerns and
business initiatives. His team is preparing a bid to ensure that his team is not pursuing a bid in a manner
a new client, a government-owned company in a that could cause AECOM to jeopardize its reputation
country where AECOM has not done major business and ethics. When we are working on new projects
before. At a meeting to discuss bid strategy, an in new areas, it is critical that we educate ourselves
employee of another company teamed with AECOM on the national and international restrictions that
asks detailed questions about how AECOM will will apply. Anti-bribery laws can affect our selection
handle compliance with anti-corruption laws and of local consultants, while export regulations and
sanctions for the bid. Li shuts off discussion, sanctions may restrict dealing with or transferring
saying it’s okay to take a few risks now and deal technology to certain entities and individuals.
with “the red tape” later once we win. Is this the The Approval Matrix sets out requirements for
right response? management review that identify and mitigate these
risks. Properly complying with these rules requires
planning and oversight, but breaking them can
create catastrophic risk for AECOM.
Of course, not all scenarios that would give rise to a conflict of interest can be listed here. However, the following
examples are some of the more common conflict situations you are likely to encounter in your daily work.
Remember that prompt and full disclosure is required for all circumstances that you
believe might constitute, or appear to constitute, a conflict of interest. If you are unsure,
seek guidance. Never engage in any conduct involving a possible or apparent conflict of
interest unless you receive prior written approval from Ethics & Compliance or
In-House Counsel.
Q A
Abdul is an accomplished civil engineer who has Yes. While Abdul is still employed at AECOM, he
put in many years of design work for AECOM. As he must not accept work from a business partner,
nears retirement, Abdul is considering taking on supplier or competitor of our company. Doing
part-time work as a design consultant. A current so could create a serious conflict of interest.
business partner of AECOM hears about this and Additionally, depending on the type of work Abdul is
immediately expresses interest in making use of performing, he must be careful not to disclose any
Abdul’s services if they will cost less than AECOM’s confidential AECOM information — an obligation
rates. Does Abdul need to discuss this with anyone? that applies even after his employment with AECOM
ends. Before pursuing any opportunities with this
business partner, Abdul must first check with
Management or In-House Counsel to ensure he is
not entering into a conflict of interest situation.
2
to assess whether an actual or apparent conflict of
interest exists and work with Management and
In-House Counsel to develop an appropriate way
to resolve any such conflict.
Impaired objectivity
Situations in which a firm’s work under one contract could
entail evaluating itself, either by performing an assessment
of work completed under another contract or by evaluating
proposals. In these “impaired objectivity” cases, the
concern is that the firm’s ability to render impartial advice
to the customer could appear to be undermined by its
relationship with the entity whose work product is being
evaluated.
3
Unequal access to information
Situations in which a firm has access to non-public
information as part of its performance of a contract and
where that information may provide the firm a competitive
advantage in a later competition for a second contract. In
these “unequal access to information” cases, the concern
is limited to the risk of the firm gaining a competitive
advantage; there is no issue of bias.
AECOM employees should never request a gift from another party. Our customers, suppliers and
the public at large should know that our employees’ judgment is not for sale. For these reasons,
we may only offer, provide or accept gifts or entertainment in accordance with applicable law and
our enterprise, group and regional gift and entertainment policies and procedures.
Q A
One of AECOM’s vendors in the U.K. sponsors an No. This creates a conflict of interest, and you
annual golf outing for its major customers each should decline the invitation. Accepting the golf
year with all expenses paid at an exclusive resort outing may put you in a position of obligation to
in Scotland. Because I use this vendor’s products the vendor. In addition, you may be viewed as
on some of my projects at AECOM, the vendor has accepting the gift or unusual favor because of your
invited me to go. Can I accept? position at AECOM.
Q A
Deepak is working closely with a government The rules governing the types of gifts and
employee, Elba, on a contract. Next week, he’ll be entertainment we can offer government employees
traveling to Elba’s offices so that she can update him are much stricter than those governing our
on the project and discuss next steps. Deepak also interactions with commercial contacts. Since Elba is
knows that AECOM has submitted a bid for another involved in evaluating a bid from AECOM, taking her
project, and Elba is one of the officials evaluating the to lunch could raise questions under multiple anti-
bid. Deepak would like to take Elba to lunch while he corruption laws, including the U.S. FCPA and U.K.
is visiting as a business courtesy. Is it okay to take Bribery Act, and may violate local laws. Deepak must
her out to lunch? check with In-House Counsel to evaluate whether
this is permissible or wise.
In addition, we may not disclose such information to If you discover or suspect the unauthorized use or
our colleagues who do not have a legitimate business disclosure of confidential information, you should
need to know it. When you do have a business need to notify Management or In-House Counsel of the
disclose such information to a colleague or third party, situation immediately.
you must ensure that the appropriate confidentiality In addition to protecting the confidential information
agreement is in place. Remember, the obligation to of AECOM, we must afford this same respect to the
protect confidential company information continues confidential information of our employees, clients,
even after your employment with AECOM ends. partners and other third parties.
Q A
May I provide the addresses of our employees to No, as this would violate our privacy policy.
an outside organization that wants to offer them Employee records are confidential, and there is no
merchandise at a discount? valid business reason to provide this information.
While AECOM allows incidental, occasional personal AECOM understands the unique opportunity we have
use of its internet/email system, it must be kept to a to engage with our stakeholders through social media.
minimum and not detract from our work. You must These include blogs, micro blogs, social networking
also take care to avoid improper use, such as: sites (such as Twitter®, Facebook®, LinkedIn®), wikis,
photo/video sharing sites and chat rooms. However,
• Communicating inappropriate, sexually explicit
when utilizing these resources, we must keep in mind
or offensive statements that are not in line with our
that electronic messages are permanent, transferable
Core Values.
records of our communications. They can be altered
• Viewing or sharing sexually explicit or offensive without our consent and can affect AECOM’s
materials. reputation if released to the public. Therefore, we are
• Spreading profanity, derogatory remarks, expected to follow all AECOM policies and procedures
discriminating or harassing comments, or when using social media and to exercise good
threatening or abusive language. judgment and common sense. Never speak or act on
our company’s behalf unless authorized to do so.
• Downloading unlicensed or illegal material.
If you are aware of or suspect inappropriate use of
We should never use AECOM’s networks or internet/
AECOM technologies or electronic communications,
email system to send, receive or store any messages
notify Management, a member of AECOM’s Ethics
we intend to keep private. All information, data and
& Compliance team, Human Resources or In-House
files belong to our company, and — to the extent
Counsel immediately. If you have any questions about
permitted by applicable law — AECOM reserves the
who may communicate on a given issue, or whether a
right to monitor or disclose any messages, documents
communication is appropriate, please see our Social
or any other files on company or client computers
Media Policy.
without notice. We are expected to be familiar with
our company’s information resource policies. These
include, but are not limited to, policies concerning the
appropriate distribution of emails and compliance with
copyright laws.
Q A
Rafaella is working on a major bid and traveled No. While Rafaella has the right idea — keeping
abroad with the rest of the AECOM team, preparing information locked up and out of plain view — even
for a live presentation to the client at their secure locations aren’t perfectly safe. If someone
headquarters. Everyone on the team is going to enters her room and steals her laptop or downloads
dinner at the hotel at which they are staying. Rafaella her data, they could have access to many of
is in her hotel room working on the pricing details for AECOM’s bid details, proprietary design materials,
the presentation to the client. She saves her work, business plans and other private information. The
leaves the laptop in her room and locks the door best, safest option is for Rafaella to carry her laptop
before she goes to dinner. Has Rafaella done all she and all of its confidential contents into the restaurant
can to protect AECOM property and information? with her. What may be a mild inconvenience to
Rafaella now could save her and AECOM from
trouble later on.
In order to serve our business Similarly, we will not make It is also important to keep in
partners to the best of our false statements about our mind that many of our clients
abilities, we must always be competitors or their services, have strict rules about how to
truthful about what AECOM nor will we use unfair practices prepare and submit proposals
can and cannot achieve. Any against our competitors, such to obtain their business, as
time we discuss our capabilities, as obtaining their confidential well as rules for what types
credentials, qualifications information. of information relating to a
or corporate history, either proposal we may receive from
verbally or in writing, we must the client’s personnel. Each
make sure to be honest and AECOM office is responsible
accurate. for obtaining and maintaining
copies of relevant rules, and we
must make sure that we know
and follow the rules that apply
to our work.
Q A
A long-standing and important client of AECOM No. If the improvements have not been made fully
has asked me to certify that improvements have and completely at the time of the certification,
been made to their health and safety system as you cannot certify that they have been made.
part of obtaining a government certification. The Government and other entities rely upon
improvements are in the process of being made certifications and representations we make as
but would not be completed by the time of the part of permitting and other approvals. False
certification. Can I do this? certifications or representations directly violate
AECOM’s commitment to integrity.
Agreeing on the prices, terms or Dividing or allocating customers, Agreeing to refuse to do business
conditions of sale for competing bids, markets or territories for with particular third parties.
services or products. competing services or products.
Q A
I am submitting a proposal, and a friend at the client No, unless doing so is consistent with the client’s
organization has offered to share information about rules. Typically, such rules would require the
the client’s selection criteria. May I receive it? individual to obtain appropriate authorization to
provide this information, and the information is
being made available to all who are submitting
proposals on the job. In some cases, accepting or
reviewing such information can invalidate our bid.
You should consult with your In-House Counsel
before accepting any such selection criteria or
similar information.
At times, we may need information about our If confidential information about a competitor is
competitors. We may use publicly available deliberately or inadvertently disclosed to you,
discuss the issue with In-House Counsel, and do
information, but we must always make sure
not use it without express permission from
that we only acquire information about our In-House Counsel.
competitors in a legal, ethical and responsible
manner. For example, we must never pressure
anyone to breach a confidentiality agreement,
such as by asking a colleague to reveal
confidential information about a previous
employer. We should also never attempt to
gather information about our competitors
through deceptive or misleading actions.
An “export” occurs when a product, service, If your job involves any of the following responsibilities,
technology or piece of information is shipped to a you have an obligation to ensure that you are aware
person in another country. In the U.S., an export can of and comply with the laws that pertain to our
also occur when technology, technical information international trading activity:
or software is provided in any way (including verbally, • Accepting or processing client contracts and orders.
in the case of information) to a non-U.S. citizen,
regardless of where that person is located. In this • Authorizing or processing the international
regard, an “export” of technical data can occur during movement of goods or technology.
meetings, telephone conversations and facilities • The performance of defense services.
inspections and by memoranda, letters, faxes, email
• Any other activity that affects AECOM’s compliance
and other written materials.
with export control laws.
If you have any questions regarding export controls, you should send an
email to [email protected] or contact Ethics & Compliance.
Q A
Julio, an AECOM employee in Latin America, is Yes. Julio must know where that money is going, for
told that he can hire a consultant to acquire all the what purpose it is being used and the qualifications
necessary permits AECOM needs from a foreign and reputation of the consultant. Moreover, he is
government to start a new project. However, the required to take steps to ensure that this money is
consultant requests a U.S. $25,000 retainer and not used as a bribe. Julio must seek the advice of
says that he would use the money to “speed up the Management and In-House Counsel and comply
process.” Since Julio doesn’t know where the money with the Approval Matrix before proceeding with this
is going, and isn’t the one using it, does he need to consultant.
say anything?
We also adhere to those imposed by other countries International sanctions may also apply to activities
and multi-lateral institutions, such as the European such as providing services and exporting sensitive
Union or World Bank, if they do not conflict with technology. Because each sanctions program
U.S. or international law. Make sure you understand is based on different foreign policy and national
the most up-to-date regulations if you handle security objectives, the prohibitions vary between
international business. programs. Please check with In-House Counsel or a
member of the Ethics & Compliance team regarding
such requirements. You can also refer to our
Export, Sanctions and Anti-Boycott Procedure.
Boycott requests
Due to our global operations, we must also be alert for illegal boycott requests. U.S. law prohibits us from
cooperating with unsanctioned boycotts, regardless of where we are located. This applies to boycotted
companies as well as boycotted countries and their nationals. We must take care that nothing we do or
say could be seen as participating in an illegal boycott. For example, we may not certify that an entity is not
blacklisted nor may we provide information on a company’s activities with a boycotted entity. Our company
must report any boycott requests to the U.S. government. Therefore, if you believe you have received a boycott
request or have any questions about boycott activities, it is crucial that you notify In-House Counsel and refer to
the Export, Sanctions and Anti-Boycott Procedure.
Raise any quality or safety issues you spot with your For these reasons, we conduct due diligence when
supervisor immediately. We further guarantee quality selecting our suppliers and other business partners.
services to our customers through proper supply We firmly hold our suppliers accountable for assuring
chain due diligence, monitoring and enforcement. the quality of the goods and services they provide us.
AECOM takes great care in choosing our suppliers, If you have reason to believe that a supplier has failed
contractors, agents, consultants and other business to provide quality products and/or services, contact
partners. We aim to do business only with companies a member of AECOM’s Ethics & Compliance team,
that match our high standards of ethical business Management, Human Resources or In-House Counsel
conduct. Ultimately, our goal is for all of our business immediately.
partners to comply with our Code and to operate in an
ethical and lawful manner.
Licensing
We are responsible for maintaining appropriate licenses. Our Company is committed to providing professional
services only in jurisdictions where we are licensed to do so, unless otherwise exempted by applicable law.
We must inform In-House Counsel in a timely manner if there is any change to the status of our individual
licensing, including circumstances in which we are qualifiers on our corporate licenses. Furthermore, we must
represent our credentials in a forthright way.
All employees are required to complete time Mischarging time is a serious offense that can
sheets in accordance with the requirements subject AECOM and the responsible individual
established by AECOM policies. Supervisors to criminal and civil liability. If anyone directs
are responsible for ensuring that the or suggests that time be charged in a manner
timesheets they approve are accurate and other than in accordance with this Code, it is
reflect the hours worked by the employees the responsibility of the employee to inform In-
who report to them. House Counsel immediately.
Q A
We have been asked to submit a proposal for a Check with In-House Counsel or the Corporate
project in a jurisdiction where AECOM has never Secretary. They maintain the licenses and
worked before. How do I know if we are licensed in a registrations.
particular jurisdiction?
Q A
Right now I don’t have any client work to do, but I No. In all situations, time must be charged accurately.
am concerned that my job may be at risk if I charge You should discuss your work availability with your
too much time to overhead. Is it okay to put time supervisor.
down on a fixed price contract since it won’t hurt
the customer?
Our commitment to ethical business conduct requires our business transactions to be authorized and
legitimate. To be clear, we may not engage in any of the following activities:
1
Making false representations
2
Hiding company funds.
3
Circumventing internal controls.
on behalf of our company,
either verbally or in writing.
4
Mischaracterizing
5
Creating undisclosed or
6
Knowingly allowing similar
company transactions. unrecorded fund accounts. illegal activities to occur.
If you notice any accounting or auditing irregularities, or incidents of fraud by individuals responsible
for our company’s accounting or financial reporting, you should report your observation to a member of
the Ethics & Compliance team, Management or In-House Counsel. Please keep in mind that it is against
company policy to retaliate against anyone who makes an honest and sincere report of fraud or any
other accounting or auditing irregularity.
Keeping our records in order helps us to build trust with our clients,
regulators and shareholders. This commitment applies to both paper
and electronic documents, including files such as emails, images and
text messages. In short, we must take care with all the records we create,
receive or maintain in order to do our jobs. Effectively managing these
records allows us to ensure they are available when needed. In addition,
it helps us comply with all applicable laws and regulations and preserve
any documents that may become relevant in audits, investigations
or litigation.
Make sure you know and follow the records management policies and retention schedules that apply to your
work and your location. These documents will tell you how long you should maintain business records as well
as procedures for compliance with legal holds. (A legal hold applies to records connected to actual or
anticipated litigation.)
Q A
Alberto is a financial controller who learns that his Alberto’s supervisor should explain that he needs
AECOM business unit is going to be reviewed by to appreciate that audits are one of the key means
Audit Services for the first time since it was acquired by which AECOM meets its responsibilities to its
a year ago. He becomes upset and defensive shareholders, management and employees as a
when the audit team reviews expense report public company. The company relies on accurate
reimbursements and petty cash processes and and complete records as the basis of our financial
asks him questions about some of the payments. He system and in order to access capital markets. All of
tells his supervisor that the auditors are not treating us have a duty to cooperate fully and completely with
him with respect and do not understand the local audits and investigations and integrate any lessons
culture by questioning his work. How should his learned as a result into our work.
supervisor respond?
In order to keep AECOM from becoming For example, make sure that the party with
inadvertently involved in this type of whom you are conducting business maintains
misconduct, we should always perform a physical presence, is engaged in legitimate
due diligence on customers, suppliers, business and has proper compliance processes
intermediaries and other business partners who in place. If you need more information about
wish to conduct business with our company. how to identify money laundering, you should
Look out for red flags that may signal money consult In-House Counsel.
laundering activities.
If you have an honest and sincere belief that a violation has occurred,
contact a member of the Ethics & Compliance team, Management
or In-House Counsel. If you prefer to report on an anonymous basis,
where allowed by law, you may submit a report by contacting the
AECOM Ethics Hotline. Keep in mind that it is against company policy
to retaliate against anyone who makes an honest and sincere report of
a violation.
We should be prepared to report Since many government clients If you need information or have any
any personal political contributions attribute personal political questions, consult with a member of
if required to do so in accordance contributions and fundraising activities the Ethics & Compliance team or
with applicable law and, in limited to AECOM, certain personal political In-House Counsel.
circumstances, may be prohibited contributions may require approval
from making personal contributions under the U.S. Personal Political
due to local law. Contributions Policy.