Best Enterprises ISO 9001:2015

Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

1. SCOPE

The scope includes all products including that of suppliers and subcontractors that will
ensure the compliance of all work in respect with the contractor-equipment, materials,
workmanship, finish, functional performance, and identification.

2. PURPOSE

This procedure has been established for all Products to provide the necessary supervision,
control phases and tests of all items of work, including that of suppliers and
subcontractors, that will ensure the compliance of all work with the applicable
specifications and drawings in respect with the contractor-equipment, materials,
workmanship, finish, functional performance, and identification.

3. REFERENCE DOCUMENTS

3.1 BEST ENTERPRISES Quality Manual,

3.2 Procedure for Equipment Calibration and Maintenance

4. TERMS & DEFINITIONS

4.1 Quality Control Checks – Periodic confirmation of the reliability of equipment,

instrumentation, and/or reagents.

4.2 Reference Standard – Material or substance one or more of whose property values are
sufficiently homogeneous and well established to be used for the calibration of an
apparatus, the assessment of a measurement method, or for assigning values to materials.

4.3 Traceability – The linking of measurement standards and/or measuring instruments

to relevant national or international standards through an unbroken chain of comparisons.

4.4 Performance Verification – The confirmation of the reliability of a previously

validated method(s) or equipment.

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

5. RESPONSIBILITY AND AUTHORITY

The QC Incharge is responsible for implementation and management of this procedure.

6. DETAILS OF PROCEDURE
6.1 Control of On-site
The Quality Control Incharge will perform sufficient control phases and tests of all work,
including that of subcontractors to ensure conformance to applicable specifications and
drawings with respect to the materials, workmanship, finish, functional performance, and
identification. The Quality Control will perform three phases of control for all definable
features of work

6.1.1 Preparatory Meetings

Preparatory Meetings shall be performed prior to the beginning of any major definable
feature of work. A meeting shall be held for all crew performing such feature of work or
when members of the crew change. Preparatory Meetings shall be conducted by the Quality
Control Incharge and/or his designee after a complete review of all applicable
specifications and related submittals. A Preparatory Meeting Agenda shall be prepared for
each definable feature of work and distributed at the meetings. At the Preparatory Meeting,
the Production Supervisor (involved in this phase of production) shall coordinate with
Quality Assurance, Quality Control and Safety personnel and shall introduce their plan for
accomplishing the work. The following items shall be discussed at such meetings:
 Review of the applicable specifications.
 Review of shop drawings.
 Review of related submittals and a check that all related submittals, shop drawings
and materials have been submitted and approved.
 Review of the detailed sequence of the execution of work.
 Discuss required testing and its frequency.
 Review provisions to ensure controlled inspection and testing.
 Examination of the work area to ensure that all required preliminary work has been
completed and is in compliance with the contract.
 Examination of the related material, review of the Receiving Inspection Reports and
verification that the items received are in compliance with the contract and are
properly stored.
 Review of the Activity Hazard Analysis Report to ensure that all safety precautions are
met and the required safety equipment has been purchased and is available.
 Review and document the workmanship expected for the definable feature of work.
 Meeting Minutes shall be recorded and distributed within 48 hours of the conclusion
of the meeting.

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

6.1.2 Initial Inspections

Initial Inspections shall be conducted on the day of the start of any definable feature of
work and must be repeated at any time new workmen or new crews are assigned to the
work or if the required standard of work is not being met. The same person who attended
the Preparatory Meeting shall also attend the Initial Inspection. This should include: the
Production Supervisor, Safety Personnel and the Quality Control Personnel. The following
shall be accomplished during such meetings;
 Review the minutes of the Preparatory Meeting and verify that the work complies with
the design documents; i.e., submittals, specifications, shop drawings.
 Resolve all differences.
 Verify adequacy of inspection and testing.
 Establish a level of workmanship and verify that it meets the requirements.
 Check Safety and review the Activity Hazard Analysis Reports.
 Provide documentation of the previous inspection of the work area.
 Re-examine the work area for compliance.
 Meeting minutes shall be recorded and distributed within 48 hours of the conclusion
of the meeting.

6.1.3 Follow-Up Phase Inspections

Follow-Up Inspections shall be performed daily to ensure that the control established
during the Preparatory Meeting and Initial Inspection continues to provide a product that
conforms to the contractual requirements.
 All activities shall be inspected by Quality Control in accordance with Quality Control
Procedures. Forms for various activities shall be filed and attached to the Contractor’s
Quality Control Report.
 Installation and testing activities which do not comply with the requirements shall be
documented on a Non-Conformance Report (NCR),
 Modifications, repairs and/or replacement of materials and/or parts performed
subsequent to Final Inspection shall require re-inspection and/or retest to verify
acceptability. Inspection and testing documents shall be filed and maintained. Reports
and Records shall be available for review by the client.

6.2 Receiving & Store

Inspection of Raw materials received will be performed by the Quality Control Incharge or
his designate. Visual inspection will be made for the following:
 Identification
 Damage
 Completeness
PREPARED BY VERIFIED BY APPROVED BY
K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

 Evidence of compliance with approvals

 Proper Documentation

6.3 Off-site Control

Facilities of offsite fabricators and suppliers will be surveyed as required to assure that all
requirements of the contract drawings and specifications are met and maintained and to
assure delivery of quality products. The results of each survey will be recorded. The
fabricator or supplier will be notified of any deficiencies and will be required to submit a
report of corrective actions taken.

6.4 Documentation
The Quality Control Incharge will maintain current records of all control activities and
tests. These will include factual evidence that the required control phases and tests have
been performed, including the number and results; the nature of defects, causes for
rejection, etc.; proposed remedial action; corrective actions taken; contractor’s records will
cover both conforming and defective features and will include a statement that all supplies
and materials incorporated in the work are in full compliance with the terms of the
contract.

6.5 Workmanship Inspection

Items which will be embedded in the concrete placements or areas which will be covered
up by the following operation will be inspected by the Quality Control Incharge or his
designate. The Quality Control Incharge shall verify by signature that all items installed are
in accordance with the contract drawings and specifications prior to the placement of
concrete or covering. Any corrective action required will be recorded.

6.6 Daily Quality Control Report (DQCR)

A Daily Quality Control Report which includes the following shall be submitted to the QC
Incharge .
 QC activities performed each day
 Resources on Production
 Activities that took place for each DFW
 Materials received on Production and the result of receipt inspections
 Submittal activity summary
 Off-site surveillance activities
 Safety activities and observations
 Preparatory meeting details(if any)
 Initial phase meeting details(if any)

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

The report is a precise, factual, legible, and objective document. Copies of the supporting
documentation, such as checklists, test reports and meeting minutes shall also be attached.
DQCRs are prepared, signed, and dated by the QC representative on site.

6.7 Quality Control Testing and Verifications

6.7.1 Testing

A list of tests required, to verify that control measures are adequate, shall be delineated in
the specifications and/or determined upon the completion of the design. The list shall
include the test name, specification paragraph, feature of work to be tested, the test
frequency and the organization that will perform the test. The QC representative on
Production shall witness the test with the appropriate organization and/or individual
qualified to perform the designated test(s).
These entire tests will be performed under the supervision of the Quality Control Incharge
or his designate and the result will be submitted to the client for review and further action.
Test plan, forms and checklists shall also be prepared and submitted.
1. The Contractor Quality Control Incharge and/or staff member shall review the testing
requirements to ensure that the planned test is in accordance with the design
documents: i.e., plans, specifications, shop drawings and/or other documents.
2. Instruments used for testing shall be calibrated in accordance with established
calibration procedures. Specialists experienced in such work shall perform the
calibration.
3. Technicians performing tests shall provide copies of calibration certificates and their
field notes and reports to the Contractor Quality Control Incharge .
4. Quality Control shall witness all required tests delineated in the design documents
(blueprints, specifications, shop drawings, etc.).
5. The client shall be notified in advance of all scheduled tests.
Test reports, when completed, shall be attached to the  Quality Control Report

6.7.2 Failed Testing

Failing tests shall be cleared by one of the following methods:

1. Retest – Retest if there is any doubt that the first test was not adequate.
2. Rework – Re-inspect and retest.
3. Failed Material- Remove, replace re-inspect and retest.

6.8 Document Storage and Retention

1. Records shall be stored in areas which shall protect them from damage, deterioration
and/or loss at the Contractor Quality Control Production office during the construction
period. Records shall be accessible to the client.
2. Records shall be stored for a period of time as determined by the contractual
documents. Records, designated for storage, shall not be destroyed or otherwise
PREPARED BY VERIFIED BY APPROVED BY
K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

disposed of within that period of time. Control and final disposition of subcontractor
and supplier records, both onProduction and off , shall be in accordance with the
Contractual documents.

6.9 Tracking Deficiencies

6.9.1 Non-Conforming Items

1. Non-conforming items are those conditions which deviate from the requirements
delineated in the specifications, blueprints and/or shop drawings. The Quality Control
Incharge shall be responsible for the control and documentation of non-conforming
items.

2. The Quality Control Incharge shall prevent non-conforming items from being
installed.

3. Minor non-conforming items, which are corrected in the same day, shall be
documented in the “Daily Quality Control Report”.

4. All other non-conformances shall be documented on a Non-Conformance Report

prepared by a Quality Control staff and shall be sequentially numbered and dated and
shall include the following information, as appropriate:
 Description of the non-conformance including relevant details of the occurrence.
 Identification of material, component or system by part number, blueprint, shop
drawing and/or specification number and intended installation location.
 Source of material or item (name of the supplier, owner or subcontractor).
 Current status or item in shop, warehouse, lay-down yard or structure.
 Individual and organization which detected the non-conformance.
 Recommendation for corrective action: including sketches, test data and/or
repair procedures necessary to substantiate the recommendation.
 Cause of the non-conformance and steps taken to prevent reoccurrence
indicating the action taken, positions or titles of persons contacted, letters
written and/procedural changes proposed.

5. The Quality Control Incharge and/or designee shall sign and forward the Non-
Conformance Report to the Production Supervisor .

6. Each Non-Conformance Report shall be entered into the Non-Conformance Report Log.
The Non-Conformance Report (original) shall be filed and copies distributed
accordingly.

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

7. Action to be taken shall be entered into the Non-Conformance Report Log. The QC
Staff, or designated representative, shall initiate the disposition necessary to clear the
item.

8. Verification of “Corrective Action” (e.g., completion of repairs) shall be by Quality

Control after the work in question has been re-inspected and/or retested. Entries shall
be made in the NCR Log indicating the Final Disposition of the NCR.

9. Non-Conformance Reports, logs and documents shall be filed and maintained.

6.9.2 Punch-Out Inspection

The QC Report should report the punch list (deficiencies) throughout the life of the
Production and demonstrate that the QC Staff is correcting the deficiency in a timely
manner. BEST ENTERPRISES will not wait until the job is finished to develop a punch list.
The Punch List shall be submitted to the Production Supervisor for corrective action.
Corrections shall be accomplished within the time stated. The Quality Control Department
shall perform Follow-Up Inspections to ensure the deficiencies have been corrected before
notifying the client of a Pre-final Inspection.

6.10 Inspection, Testing and Commissioning

6.10.1 Pre-Final Inspection

After the completion of the Punch-Out Inspection, the Quality Control Incharge and the
client representatives shall perform a Pre-Final Inspection and develop a joint “Punch List”
of noted deficiencies. The Punch List shall be formally documented along with the
estimated date by which the deficiencies will be corrected. BLK Quality Control shall
perform Follow-Up inspections to ensure that all deficiencies have been corrected before
notifying the client of a request for Final Inspection.

6.10.2 Final Inspection

Upon completion of the items listed in the Pre-Final Inspection “Punch List”, Quality
Control shall notify the client 14 days prior to the Final Inspection (or as agreed to) with
the assurance that all items listed in the Pre-Final Inspection and all other remaining work
has been completed and shall be acceptable by the date of the Final Inspection.

6.10.3 Commissioning
After completing the work, BEST ENTERPRISES demonstrates that the systems fully satisfy
the functions for which the systems have been planned: (1) HVAC, (2) Electrical, (3)
Plumbing, and (4) Fire Alarm. The commissioning shall include appropriate tests, the
operation of the system, control checks, and other system checks as necessary.

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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 Best Enterprises ISO 9001:2015
Quality System Procedure

PROCEDURE FOR QA
Procedure No: BE/PRO/13 Rev No: 1.0 Rev. Date: 11/06/2019

7. RETAINED DOCUMENTED INFORMATION

7.1 Non-conformance Report (QC / QF/01)

7.2 Daily Quality Control Report(QC / QF/02)
7.3 Final Inspection Report (QC / QF/03)
7.4 Initial Phase checklist (QC / QF/04)
7.5 Material Inspection Report (QC / QF/05)
7.6 O&M Data for Equipment (QC / QF/06)
7.7 Operation and Maintenance Training Validation Certificate (QC / QF/07)
7.8 Preparatory Phase Meeting Checklist (QC / QF/08)
7.9 QC Test Plan (QC / QF/09)
7.10 Request for Information (QC / QF/10)
7.11 Request for Inspection(QC / QF/11)
7.12 Meeting Sign-in Sheet(QC / QF/12)
7.13 PEB Inspection Checklist(Internal)  (QC / QF/13)
7.14 PEB Inspection Checklist  (QC / QF/14)

PREPARED BY VERIFIED BY APPROVED BY

K.THANGAMANI M.PRABAGARAN M.PRABAGARAN

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