Scribd
Upload
61 views

Bank Statement

The document provides guidelines for securing ANZ cards, passwords, PINs and other credentials. It advises customers to keep these credentials confidential, choose passwords that are not easily guessed, report lost or stolen cards/credentials immediately, and properly destroy expired cards. The guidelines are intended to help prevent unauthorized access to ANZ accounts.

Uploaded by

bigman waltho
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
61 views

Bank Statement

The document provides guidelines for securing ANZ cards, passwords, PINs and other credentials. It advises customers to keep these credentials confidential, choose passwords that are not easily guessed, report lost or stolen cards/credentials immediately, and properly destroy expired cards. The guidelines are intended to help prevent unauthorized access to ANZ accounts.

Uploaded by

bigman waltho
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 6

Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522.

Australian Credit Licence No. 234527. ANZ’s colour blue is a trade mark of ANZ

Item No. 55732 10.2011 W238702


M007359 / S000001 / I030959
M007359 / S000001 / I030960
Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522.
Australian Credit Licence No. 234527. ANZ’s colour blue is a trade mark of ANZ

Item No. 55732 10.2011 W238702


M007359 / S000002 / I030961
M007359 / S000002 / I030962
GUIDELINES FOR YOUR
CARD AND PASSWORD
SECURITY

Your ANZ card, password, PIN, Telecode and other usernames or passwords
are the key to accessing your accounts electronically. The security of your
ANZ card, password, PIN, Telecode and other usernames or passwords is
therefore very important.
These guidelines are designed to help you keep your card, PIN, Telecode
and other passwords secure. By following these Guidelines, you can assist
in preventing misuse of your ANZ card, password, PIN, Telecode and other
usernames or passwords.
Liability for unauthorised transactions will be determined under the
ePayments code and not under these guidelines. For further details please
see the ANZ Electronic Banking Conditions of Use, contained in your ANZ
Product Disclosure Statement or product terms and conditions or the
mobile payments terms and conditions, as applicable.

CARD SECURITY
To help protect your card, you must:
• sign the back of your card immediately on receipt;
• not let anyone else use your card;
• regularly check that you still have your card;
• take reasonable steps to protect your card from loss or theft;
• ensure that you retrieve your card after making a transaction;
• notify ANZ immediately if you become aware that your card has been lost or
stolen, or has been used by someone else; and
• destroy your card on the expiry date by cutting it diagonally in half (including
any embedded microchip on the card, magnetic strip and security code).
If you use your eligible cards with your compatible device, you must:
• not leave your device unattended;
• not allow another person to use your device to make purchases or payments;
• lock your device when not in use and take all other reasonable steps necessary
to stop unauthorised use of your device;
• notify ANZ immediately if your device service is suddenly disconnected
without your permission (which may indicate you have been subject to
mobile phone porting); and
• remove your eligible cards from your device prior to disposing of the device.

6217_ANZ PERSONAL FINANCIAL SERVICES SECURITY GUIDELINES_50371.indd 1 13/01/2017 2:40 pm


PASSWORD, PIN AND TELECODE SECURITY
To help protect your password, PIN and Telecode, you must:
• not voluntarily disclose your password, PIN or Telecode to anyone including
a family member or friend (you may, however, disclose your ANZ Phone
Banking Password (Security Code) to an ANZ officer);
• not write or record passwords, PINs or Telecodes on a card, or keep a record of
the passwords, PINs or Telecodes on anything carried with the card or liable to
loss or theft at the same time as the card, unless the user makes a reasonable
attempt to protect the security of the passwords, PINs or Telecodes;
• not keep a written record of all passwords, PINs or Telecodes required to
perform transactions on one or more articles liable to be lost or stolen at the
same time, without making a reasonable attempt to protect the security of
the passwords, PINs or Telecodes;
• not enter your password into a web page which has been accessed by a link
from an email, even if the email may appear to have been sent by ANZ. When
accessing ANZ Internet Banking you should always enter www.anz.com into
your browser using the keyboard of your computer;
• notify ANZ immediately if you become aware that your password, PIN or
Telecode record has been lost or stolen, or known or used by someone else;
• not choose a password, PIN or Telecode which has an easily retrieved
combination (for example, repeated numbers or letters);
• not select a numeric password, PIN or Telecode that represents your birth
date, or an alphabetical password, PIN or Telecode that is a recognisable part
of your name;
• not otherwise act with extreme carelessness, being a degree of carelessness
that greatly exceeds what would normally be considered careless behaviour,
in failing to protect the security of all passwords, PINs or Telecodes; and
• not allow any other person to see you entering your password, PIN
or Telecode.

WHAT IS NOT A REASONABLE ATTEMPT TO


DISGUISE A PASSWORD, PIN OR TELECODE
If you record your password, PIN or Telecode, you must make a reasonable
attempt to disguise it. The following are examples of what is NOT a
reasonable attempt to disguise your password, PIN or Telecode:
• recording the password, PIN or Telecode in reverse order;
• recording the password, PIN or Telecode as a telephone number where
no other numbers are recorded;
• recording the password, PIN or Telecode as a telephone number with the
Password, PIN or Telecode in its correct sequence;
• recording the password, PIN or Telecode among other numbers or letters
with any of them marked to indicate the password, PIN or Telecode;
• recording the password, PIN or Telecode disguised as a date
(including your birth date) or as an amount; or
• recording the password, PIN or Telecode in an easily understood code.
You must not use any other form of disguise that may be easily discovered
by another person.
For general enquiries, contact our ANZ Customer Service Centre on
13 13 14, 24 hours, 7 days. Hearing and speech impaired customers
can utilise the TTY service: 1300 366 255. Alternatively, you may wish
to contact us at our ANZ website, www.anz.com

Australia and New Zealand Banking Group Limited ABN 11 005 357 522 AFSL 234527.
Australian Credit Licence Number 234527. Item No. 50371 03.2017 W566217

6217_ANZ PERSONAL FINANCIAL SERVICES SECURITY GUIDELINES_50371.indd 2 13/01/2017 2:40 pm

You might also like