Audi Extended Warranty

Cover Booklet

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 Contents

Welcome
• 

Who provides your Audi Extended Warranty?

• 

• Demands and Needs Statement

Policy wording
• 

– Meaning of words

– All Component Cover – what is covered

– All Component Cover – what is not covered

– Named Component Cover – what is covered

– Named Component Cover – what is not covered

– General exclusions

– General conditions

• H
 ow to make a claim

• Important information

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 Welcome

Welcome to your Audi Extended Warranty Cover.

Your Audi Extended Warranty has been designed to give

you additional peace of mind when you need it most.

Your cover is made up of various sections as shown on your

Confirmation of Cover. Please ensure you read this Cover
Booklet and fully understand the terms and conditions
relating to the warranty policy provided to you.

All the details of how to make a claim, together with any

conditions that you must comply with, are set out in the
following pages.

If you have any questions that are not answered within this
Cover Booklet, please contact us.

Please keep this Cover Booklet and your Confirmation

of Cover in a safe place.

Certain words in this Cover Booklet have a specific

meaning. We explain what these words mean
under the Meaning of words section of this
Cover Booklet.

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 Who provides your Audi Extended Warranty?

Audi Financial Services is a trading name of Volkswagen

Financial Services (UK) Limited (“VWFS UK”), registered
in England and Wales with company number 2835230.
Registered office: Brunswick Court, Yeomans Drive,
Blakelands, Milton Keynes MK14 5LR. VWFS UK is authorised
and regulated by the Financial Conduct Authority (“FCA”),
Firm Reference Number (“FRN”) 311988. Authorisation
details can be checked on the FCA’s register at www.fca.org.uk

Audi Extended Warranty from Audi Financial Services is sold

and administered by Lawshield UK Limited, registered in
England and Wales number: 3360532. Registered office:
850 Ibis Court, Lakeside Drive, Centre Park, Warrington,
Cheshire, WA1 1RL. Lawshield UK Limited is authorised
and regulated by the FCA, FRN 306793.

Audi Extended Warranty is underwritten by AWP P&C SA.

AWP P&C SA is registered as a foreign company in England and
Wales with foreign company number FC030280. Registered
office: 7 Rue Dora Maar, 93400 Saint-Ouen, France. AWP P&C
SA acts through its UK branch AWP P&C UK, registered in
the United Kingdom as a branch of AWP P&C SA (registered
branch number: BR015275, registered office: 102 George
Street, Croydon, Surrey, CR9 6HD).

AWP P&C SA is authorised by L’Autorité de Contrôle Prudentiel

et de Résolution in France. Deemed authorised by the
Prudential Regulation Authority. Subject to regulation by
the FCA and limited regulation by the Prudential Regulation
Authority. Details of the Temporary Permissions Regime,
which allows EEA-based firms to operate in the UK for a
limited period while seeking full authorisation, are available
on the FCA’s website.

VWFS UK, AWP P&C SA and Lawshield UK Limited are not

part of the same corporate group.

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 Demands and Needs Statement

Audi Extended Warranty is designed for anyone driving

an Audi wanting to protect themselves against the costs
of repairing or replacing components following their
failure and wanting to ensure their vehicle is repaired
by an Audi Approved Centre.

You may already possess alternative insurance(s) for some

or all of the features and benefits this type of policy provides.
It is your responsibility to investigate this.

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 Policy wording

Meaning of words Continental Europe Sudden failure

Albania, Andorra, Austria, Belarus, Belgium, Bosnia- Means the sudden and unexpected mechanical or electrical
Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, failure of a component which is covered by the warranty
When the following words and phrases appear in this Cover Denmark, Estonia, Finland, France*, Germany, Gibraltar, section of this cover booklet and which needs immediate
Booklet or Confirmation of Cover document, they have the Greece, Hungary, Iceland, Italy, Kazakhstan**, Kosovo, Latvia, repair or replacement. Wear and tear or normal deterioration
specific meanings given below. These words are highlighted in Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, is not covered under the definition of electrical or mechanical
bold print. Montenegro, Netherlands*, Norway, Poland, Portugal, Republic failure.
of Ireland, Republic of North Macedonia, Romania, Russia**, San
Audi Approved Centre United Kingdom
Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Means an Audi Centre or Audi authorised repairer which Turkey†, Ukraine, and the Vatican City. Means England, Scotland, Wales, Northern Ireland.
is approved by Audi UK.
Date of loss Water ingress
Beyond economic repair
Means the date of the incident that resulted in the claim. Means the general seepage of externally originating
Means where the repair costs exceed market value. water through misaligned bodywork or seals which protect
Excess mechanical and electrical components, but excluding the total
Brake frictional material
The first part of any claim for which you are responsible as submersion, immersion or flooding of an affected component.
Means brake discs, drums and frictional material. shown on your Confirmation of Cover.
We, our, us
Clutch frictional material Market value Means AWP P&C SA. All sections of the policy are administered
Means clutch pressure plates, bearing and frictional material. Means the value of your vehicle as at the date of loss as per by Lawshield UK Limited on behalf of the insurer.
industry price guides for used vehicles, or as determined by an
Confirmation of Cover Wear and tear
independent engineer.
Means the document that accompanies this Cover Means the gradual reduction in performance of a component
Booklet specifying your details and the sections of Maximum claim limit over time from normal usage, resulting in the failure to
cover which apply. The maximum we will pay per claim is the market value perform its intended function.
of your vehicle including VAT.
Consequential failure You, your, yours
Means the failure of any covered part which has directly Mileage limit Means the private individual named on the Confirmation of
resulted from the sudden failure of a covered component, The maximum permitted mileage during the period of cover as Cover who is not a motor trader, garage, business or individual
except where this subsequent failure has arisen from an stated in your Confirmation of Cover. dealing in the buying or selling of motor vehicles.
excluded cause or has occurred to batteries, bodywork,
brake frictional materials, clutch frictional material, bulbs, Period of cover Your vehicle
carpets, glass, trim, tyres, upholstery, wheels or wipers. Means the period shown on your Confirmation of Cover. Means the vehicle detailed on the Confirmation of Cover
principally used and registered in the United Kingdom.
*
excluding any overseas territories
**
the European part up to the Urals
† the European part up to the Bosphorus

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Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 All Component Cover – what is covered

We will pay for the costs of repairing or replacing the factory-

fitted mechanical and electrical components of your vehicle
that have suffered sudden failure during the period of cover
subject to the maximum claim limit and the terms and
conditions of this policy.

We will also pay for the costs of repairing or replacing the

covered factory fitted mechanical and electrical components
of your vehicle that have suffered sudden failure as a result of
water ingress.

We will also pay for the costs of consequential failure of

a covered component subject to the maximum claims limit
and the terms and conditions of this policy.

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 All Component Cover – – Tyres and wheels

what is not covered – Un-encased drive belts

– Wiper blades and arms

We will not pay for:
– Wiring and connections (including HT leads and aerial
• Routine servicing (all components replaced associated with coaxial cables)
routine servicing are excluded)
• Components that are not of a matching quality to Audi
• All bodywork components including encased aerials, approved components
paintwork, glass, seals, sunroof assemblies, soft top roofs,
and any component that may require adjustment from time • Any exclusion detailed under the General Exclusions section
to time

• Seat frames

• Gas struts

• Strikers and hinges

• Worn and perishable items as follows:

– All adjustments, cam belt timing, diesel pump timing

or cleaning

– Batteries of all kinds (such as high voltage batteries,

including inner parts and housing)

– Brake frictional material

– Clutch frictional material

– Coolant pipes and hoses

– Constant Velocity (CV) boot gaiters

– Exhaust systems including DPF filters (however, catalytic

converters are covered for internal failure only)

– Fuses

– Interior trims, exterior trims and upholstery

– Non-Xenon and non-LED bulbs

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 Named Component Cover – • Engine: All internal components; fly wheel; timing belt Named Component Cover –
and tensioner; turbocharger; supercharger; all solid-state
what is covered sensors and control units (including immobiliser ECU) of what is not covered
the engine management system including supply relays;
We will pay for the costs of repairing or replacing the factory- ignition switch; petrol or diesel injection lift pumps; fuel We will not pay for:
fitted mechanical and electrical components of your vehicle injectors and fuel pipes; starter motor; starter motor relay;
listed below that have suffered sudden failure during the alternator; water pump; thermostat; and engine mountings. • Routine servicing (all components replaced associated
period of cover subject to the maximum claim limit and the with routine servicing are excluded).
• All exhaust treatment system components.
terms and conditions of this policy.
• All adjustments, cam belt timing, diesel pump timing
• Gearbox (automatic or manual): All internal components, or cleaning.
Components covered: gear selection linkages and ECUs; automatic selection
• All braking system components (however, brake frictional switchgear; and reverse light switch. • Non-Audi approved components that are not of a matching
material is excluded). quality to Audi original components.
• Heating and cooling: All components relating to heating
• Catalytic converter: Internal failure of catalytic converter. and air conditioning systems and engine cooling (excludes • Any exclusion detailed under the General Exclusions section.
coolant pipes and hoses, heated seats, heated rear windows,
• All clutch components (however, clutch frictional material door glasses, and heated mirrors). • The costs of repairing or replacing the covered factory
is excluded). fitted mechanical and electrical components of your
• Locking system: All electrical components fitted vehicle that have suffered sudden failure as a result
• All drive-line and four wheel drive components. as standard. of water ingress.

• Electrics: Control units (excludes software updates unless • Oil leaks: Seals and gaskets replaced to rectify the oil leaks • The costs of consequential failure of a covered part.
required as the result of replacing a covered component); on the components in this list of cover.
switches; relays; wiper motor at the front and rear, heating
blower motor, additional fan motor, window regulator • Steering system: All components including from the
motor, sunroof motor, locking motors (excluding closing steering wheel to the track rod ends; rear wheel steering
aid and tailgate drive); and instrument clusters. (if fitted); PAS system (excludes drive belt); solid-state
sensors and relays.
• Electric and Hybrid drive: traction motor for electric drive,
control unit for electric motor, power and control electronics • Suspension: All components including self-levelling system;
for electric drive, impulse rotor, rotor position sensor, wheel bearings; switchgear; ECU and relay; hydraulic pumps
sender for traction motor temperature, voltage converter, and valves.
inverter, control unit for charging voltage, fan motor for
high-voltage battery, and vehicle internal charger for high-
voltage battery (without charging cable).

Welcome | Who provides your Audi Extended Warranty? | Demands and Needs Statement | Policy wording | Meaning of words | All Component Cover – what is covered | All Component Cover – what is not covered Save | Print | Exit
Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information
 General exclusions result of the sudden failure of a • We will not pay for damage caused by any (unless medically supervised) or alcohol,
covered component. of the following: misuse or neglect

The following exclusions apply to both the • Unless otherwise stated we will not pay for – alterations, experimental equipment – any unlawful act or omission
All Component and Named Component losses that may be caused by defective or
sections of this Cover Booklet: damaged components. For example, your – fire – acts of war, nuclear explosion, sonic
policy may cover repairs to or replacement boom or radioactivity.
• We will not replace drive belts, filter, – corrosion
of a wheel bearing but would not cover any
lubricants, antifreeze and fluids unless • We will not pay for repair or replacement
loss of earnings that you may suffer while – frost
damage is caused by the sudden failure if the fault causing the component failure
your vehicle is being repaired.
of a component covered by your or damage existed before your Extended
– salt
Extended Warranty. • We will not pay for failure caused by Warranty came into effect.
deterioration of a covered component – hail, windstorm, lightning, water
• We will not pay for sudden failure due • We will not pay for repair or replacement
commensurate with its age and mileage. submersion or flooding
to lack of oil, fuel, lubricants, anti-freeze, where your vehicle has exceeded your
This includes, but is not limited to, gradual
hydraulic fluids or additives;or foreign – tree sap, bird droppings selected annual mileage limit at time
loss of engine compression requiring the
matter entering the fuel,cooling, air of the claim occurrence, unless you have
repair of valves or rings and the gradual
conditioning or lubrication systems. – a recurring problem where you have chosen an unlimited mileage policy.
increase in the oil consumption due to
normal operating functions. not sought repair advice from an Audi
• We will not pay for sudden failure as a Approved Centre • We will not pay for repair or replacement
result of the use of oil, fuel, lubricants, where the speedometer in your vehicle
• We will not pay for any costs of repair or
hydraulic fluids or oil degradation, or – failure to respond to a has been tampered with, altered,
replacement of any components where the
additives which the manufacturer does manufacturer’s recall disconnected, or where the mileage
sudden failure is as result of wear and tear.
not recommend. of your vehicle cannot be verified.
• Design Faults and Recalls – If any – not maintaining your vehicle in a
• We will not cover damage to components components of your vehicle have an safe and roadworthy condition,
not covered by your Extended Warranty inherent design fault or is recalled by its – improper repair
cover even if the damage is caused by a manufacturer, the component which is the
component that is covered. subject of the design fault or recall is not – intentional damage or injury The following vehicles are excluded
covered by this warranty. from this policy:
• We will not pay for sudden failure caused – loss or damage to contents of
by an excluded component. • We will not pay more than the your vehicle • 
All non-Audi vehicles.
manufacturer’s list prices for parts and • Grey imports.
• We will not pay for any claim covered labour time in excess of that published by – the theft of your vehicle
under any other guarantee, insurance the manufacturer. Please bear this in mind • Vehicles powered by fuel cell or
or warranty. For the avoidance of doubt if you authorise a repair overseas. – participating in a criminal act liquid petroleum gas (LPG).
this includes a gesture of goodwill from a
motor manufacturer. • We will not replace casings, unless – wilful exposure to danger • Vehicles modified from the
damaged by a component which has manufacturer’s specification.
• We will not pay for any depreciation to your – any type of accident
suffered sudden failure and which forms
vehicle, loss of earnings, death or bodily • New vehicles without a
part of a valid claim. – any failure of a cosmetic nature only
injury, damage to property or any other Manufacturer Warranty.
loss or damage which is a direct or indirect – being under the influence of drugs

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 General conditions • Where your motor insurance should pay for a repair or will • If a claim occurs you must comply with the relevant claims
deem your vehicle to be a write-off, then your motor procedures within this Cover Booklet. Failure to do so may
insurance should be used and not this warranty. invalidate your cover.
These conditions apply to all sections of your Extended
Warranty cover and you must meet them before we make • Your warranty may be invalidated if your vehicle continues • If your vehicle is deemed to be beyond economic repair, the
a payment. to be driven when a fault becomes apparent which results in salvage value of your vehicle will be deducted from the
further damage. market value.
• Servicing must be carried out in accordance with vehicle
manufacturer recommendations. Genuine Audi components, • If your vehicle is registered to a VAT registered company • If you have chosen to pay for your policy in one annual
oils and other fluids or components, oils and other fluids of or individual, the VAT element of a valid warranty claim payment, the insurance premium is due at the time of
equivalent specification and matching quality must be used. can be claimed by that company or individual and it is Extended Warranty purchase. If you have chosen to pay in
Failure to comply with this condition will result in a warranty the responsibility of that company or individual to do so. monthly instalments, an initial monthly premium is due at
claim being rejected. We will not be liable for any such amount. the date of Extended Warranty purchase and subsequent
monthly payments will be taken each month on the same
• Failure to keep your vehicle serviced in accordance with the • This policy is governed by English law. If there is a dispute, it date via Direct Debit. Further information about the agreed
manufacturer’s service schedule will void the warranty. You will only be dealt with in the courts of England or within the payment method and the Direct Debit due date can be found
must keep all servicing receipts and invoices. We will be United Kingdom in which your main residence is situated. in your Confirmation of Cover.
entitled to check that your vehicle has been serviced
regularly and may ask to see these in the unlikely event that • If a claim is made which you or anyone acting on your behalf • If you pay your premium by instalments, in the event
the condition of your vehicle does not appear to correspond knows is false, fraudulent or exaggerated, we will not make that you fail to pay one or more instalments, whether
with your vehicle service schedule. any payment to you and all cover under this policy will cease. in full or in part, we may cancel this policy by giving you
7 days’ notice. We may also refuse your claim or take the
• The cost of any investigation work can only be authorised by • Modification to the vehicle – If you would like your vehicle to
balance of any outstanding premium due to us from any
you, in the event that it is found that the problem is not be modified in any way, you should obtain our prior approval
claim payment we make. Where we are unable to collect a
covered by the warranty, you will remain responsible for any and the work should be carried out by an Audi Approved
premium payment due to insufficient funds in the account
costs incurred. Centre. In the event that a modification, which was not
you have nominated to pay from, notice will be sent to you
approved by us, contributes to a fault, we reserve the right
allowing you an opportunity to rectify the situation and
• You must be a permanent resident of the United Kingdom to reject any claim you may wish to make in relation to that
confirming that a second attempt to collect payment will be
throughout the period of cover. However, you can make fault.
made. Where we are unable to collect a premium payment
a claim while travelling in the United Kingdom and due to a direct debit instruction being cancelled, notice will
Continental Europe. • You must take all reasonable steps to safeguard your
vehicle against sudden failure. be sent to you allowing you an opportunity to rectify the
situation. If you fail to do so within 7 days we will cancel
• Your vehicle must not be used for hire or reward, public
• You are required by the provisions of the Consumer your policy with immediate effect and where we have not
services (e.g. emergency services), professional instruction,
Insurance (Disclosure and Representations) Act to take care paid a claim, you will be charged on a daily pro rata basis for
competition or off-road use, motor rally, speed or duration
to supply accurate and complete answers to all of the the time you have had on cover, plus a cancellation fee of
tests or any practice for these events.
questions we ask when you buy your Audi Extended £25. If we have paid a claim you must pay the full annual
• We reserve the right to have your vehicle inspected by an Warranty cover. You must tell us of any changes to the premium plus a cancellation fee of £25 and you will not be
expert before authorising repairs and may also arrange for answers you have given as soon as possible. Failure to advise entitled to any refund.
components to be examined by an expert. You may be asked us of a change to your answers may mean that
to ensure any faulty component is retained for our inspection your cover is invalid and that it does not operate in the event
following a repair. of a claim.

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 How to make a claim

If you need to make a claim, please take the following steps:

1. Take your vehicle to any Audi Approved Centre and show them your Confirmation
of Cover. If you need help finding your local Audi Approved Centre please go to
www.audi.co.uk

2. Your Audi Approved Centre will assess your vehicle and liaise with us on your behalf
by calling 0333 043 3808.

3. If it is not possible for you to return your vehicle to an Audi Approved Centre,
please contact us for authority prior to the commencement of any work to
your vehicle on 0333 043 3780.

If you do not follow these steps, we may reject your claim.

Claiming while outside the United Kingdom

If you need to make a claim in Continental Europe, please contact us for authority
prior to the commencement of any work to your vehicle on + 44 1925 403547.

If you are unable to contact us you may arrange for your vehicle to be repaired.
Please contact us at the address below within 30 days of any repair and you will be
advised if repairs completed are covered by your warranty. Please ensure that you
retain a detailed repair invoice to support your claim. If your claim is covered you
will be reimbursed in GBP at the prevailing exchange rate at the time of settlement.

Audi Extended Warranty, PO Box 869, Warrington, WA4 6LD.

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 Important information

Purchasing your policy Financial Services Compensation Scheme How to cancel your policy
Purchasing the Extended Warranty is not a requirement For your added protection the insurer is covered by the Your cancellation rights
in order to obtain other goods or services. Financial Services Compensation Scheme (FSCS). If the If this cover does not meet your requirements or should you
insurer is unable to pay a valid claim, you may be entitled to decide to cancel it for any reason within a period of 14 days,
Getting in touch compensation from the scheme. Depending on the type of you can obtain a full refund of the premium paid without
business and circumstances of the claim, the scheme will charge, subject to no claims having been paid.
You can contact us at:
cover 90% of any claim with no maximum claim amount.
Audi Extended Warranty, The 14 day period begins on the day you receive your copy of
Further information about the compensation scheme is the Cover Booklet and Confirmation of Cover.
PO Box 869, Warrington, WA4 6LD.
available from the FSCS, telephone number 0800 678 1100
Telephone: 0333 043 3780 or 020 7741 4100, or by visiting their website at After the 14 day period you can cancel your cover and be
Email: [email protected] www.fscs.org.uk entitled to a pro-rata refund subject to no claim being paid
under the policy, less a cancellation fee of £25.
What to do if you are not satisfied Renewal of your Audi Extended For cancellations, please contact us:
with the cover or service provided Warranty annual policy Telephone: 0333 043 3780
Our aim is to get it right. If we make a mistake, we will put We will contact you about the renewal of your policy at least Email: [email protected]
it right promptly. We will confirm to you the receipt of your 21 days prior to the expiry of your cover. Post: Audi Extended Warranty,
complaint within five working days and in most instances PO Box 869, Warrington, WA4 6LD.
We may vary the terms of your cover and the premium rates at
will have sent you the firm’s final response to your complaint
within four weeks. the renewal date. Our cancellation rights
In rare instances, where the investigation into your complaint Transfer of ownership If events beyond our control mean we can no longer operate
takes longer than four weeks, the firm will provide you its final in the UK, we may cancel your policy. In the event that we do
response within eight weeks. You may refer your complaint to This Warranty cannot be transferred to another owner or vehicle. cancel your policy, a pro-rata refund will be provided, subject
the Financial Ombudsman Service if you remain dissatisfied to no claim having being paid.
with the firm’s final response or we fail to provide a final
response within eight weeks. Furthermore, if your vehicle is used or modified in a way which
is not in line with the general conditions displayed above, we
If you have a complaint, please contact our Customer Services may cancel your policy. Cancellation will be effective from the
Manager at: date that your vehicle is used or modified in a way which is not
Audi Extended Warranty, in line with the general conditions listed in this Cover Booklet.
PO Box 869, Warrington, WA4 6LD.
Telephone: 0333 043 3780
Email: [email protected]

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AUDI-UK EW-CB 0122E

 Important information (continued)

Use of data VWFS

Audi Extended Warranty is administered by Lawshield UK Limited Website: www.insurewithaudi.co.uk/privacy
on behalf of Volkswagen Financial Services (UK) Limited (“VWFS”),
Email: [email protected]
underwritten by AWP P&C SA and reinsured by Volkswagen
Versicherung AG. In addition, please note that all warranty claims Post: Data Protection Officer, Volkswagen Financial Services (UK)
are administered by Opteven Services SA on behalf of AWP P&C SA. Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton
The Data Controllers of the personal data processed for the Keynes MK14.
provision of the Extended Warranty product (referred to collectively
VWFS specific information
as the “Data Controllers”) are listed below. Each of the Data
Controllers will process your personal data for their own separate VWFS may share your information with other Volkswagen Group
purposes. companies for audit, risk management and/or customer modelling
purposes, for statistical and trend analysis, with the aim of
For information regarding how each of the Data Controllers
developing and improving products and services, and to comply
processes your personal data, the purpose(s) for processing, how
with legal requirements. We will not disclose your information
they maintain the security of your personal data, the third parties
to anyone else except:
with whom they may share your personal data, or to make contact
with the Data Controllers, please refer to the relevant privacy • where the law says we may or must do so;
policy(s): • to third parties that provide services to us or who perform
activities relating to your product and/or to protect our rights
AWP P&C SA
and/or property; and
Please note the insurer, AWP P&C SA, is a subsidiary company
• to our franchised retailers to handle claims under your warranty
of Allianz Partners SAS.
cover.
Website: www.allianz-assistance.co.uk/privacy-notice.html
If your personal information is stored outside of the UK, we will
Telephone: 0208 603 9853 require your personal information to be protected to UK standards.

Email: [email protected] Further information on how your information is used, how we

maintain the security of your information, your right to access
Post: Customer Service (Data Protection), AWP Assistance UK Ltd, information we hold on you and details of relevant third party
102 George Street, Croydon, Surrey CR9 6HD. and Volkswagen Group companies for data sharing purposes
is in our Privacy Policy, which is referred to above.
Volkswagen Versicherung AG
Website: www.insurewithaudi.co.uk/media/1163/audi-ew-dpi.pdf

Email: [email protected]

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Named Component Cover – what is covered | Named Component Cover – what is not covered | General exclusions | General conditions | How to make a claim | Important information

AUDI-UK EW-CB 0122E