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+The purpose of industrial relations is not just ‘peace’. The peace of the graveyard is different from the
ace in a temple, church, or mosque. ‘The peace at any pric’ policy will solve one problem and bring many
hers: Smooth and cordial relations in an industry should ultimately contribute to achieving the main pur.
of that industry—be it production or service—ficiently and equitably.
“Industrial relations is an art, the art of living together for purposes of production (and/or services)
hardson, 1958). It applies knowledge derived from the principles of many disciplines economics law
aman/industrial psychology, anthropology, sociology, social work, and $o on,
SYSTEMS FRAMEWORK
inlop considered industrial eelations a subsysteri of society, distinct from, but overlapping, other subsys-
‘He suggested that the industrial relations system could be divided into four interrelated clements com-
ig ‘certain actors, certain contexts, an ideology which binds the industrial relations system together and
‘of rules created to govern the actors at the workplace” (Fig, 2.1).
Inputs Processes Outputs
Enviromental +
contents
Ideology = —___,
t
Ls Feedback,
Fig. 2.1. Dunlop's framework of industrial relations system
Actors
Actors are () managers and their representatives; i) workers and their organizations; and (i) specialized
nment agencies (and specialized private ageneies created by the frst two actors) concerned with workers,
terprses, and their relationships. The frst two are directly related to each other in that the managers have
onsbiltes at varying levels to issue instructions (to manage), and the workers at each corresponding level
‘the duty to follow such instructions (¢o work). The functions of specialized government agencies as actors
be, in some industrial relations systems, so broad and decisive as to override managers and workers on
ost all matters
Contexts
contexts are the technological characteristics of the workplace and work community; (ji) the product
factor markets or budgetary constraints that impinge on the actors; and (ii) the locus and distribution of
{in the larger sociery.
sa setof ideas and beliefs commonly held by the actors to bind or integrate the system
her as an entity. The ideology of an industrial relations ‘of common ideas that define
saad
Approaches to industrial Relations 21.pssst te ie
(ec
22_ Industrial Relations
the role and place of each actor and the ideas that each actor holds townrds the place and the function of the
others in the system. The ideology or philosophy of a stable system involves a congruence or compatibility
among these views and the rest of the system.
The Network or Web of Rules
‘These concern procedures for establishing rules, the substantive rules themselves, and the procedures for
deciding their application. All these factors are critical in an industrial relations system, ‘These may be
expressed in a variety of forms—the regulations and policies of the management hierarchy; the laws of any
‘worker hierarchy; the regulations decrees, decisions, awards, or orders of government agencies; the rules and
decisions of specialized agencies created by the management and worker hierarchies; collective bargaining
agreements; and the customs and traditions of the workplace and work community In any particular system,
the rules may be incorporated in a number of these forms; they may:be written; an oral tradition, or custom.
ary practice, Figure 2.2 presents the Dunlop’s model of industrial relations system.
‘Some Limitations of the systems
Framework
Dunlop's theory has certain shortcomings.
For example, the actors in industrial relations
are not only management, workers, and gov-
‘emnments: With liberalization and growing
‘environmental concerns, consumers and th
community have also come to play a crit
cal role in industrial relations processes and
outcomes. In addition, Dunlop talks about
roles, not people. In industrial relations,
relationships are established primarily by
and between people. Therefore, behavioural
aspects like human motivations and prefer.
Dunlop’ system model “The industial relations system ences cannot be ignored.
asawebofrulesormedbythe ‘Two statements of Dunlop's prove that
interaction ofthe govemment, he has not been fully understood by his crt-
and government business and labour influenced cA industrial relations system is log
tefetnrelogealconext—_-bytheenstngandemeging< apytangan’ ny reneerne ait
m=Market context economic socio-political and rection Toot
Power context technological actors. behaviour aa d whale, There are no actors
Ideological context that helps ‘whose whole activity (js) confined slay to
tobind them together the industrial relations... sphere(s), although
Fig. 2.2 Dunlop’ system model some may approach this limit.
---an industrial relations system is (not)
designed simply to describe in factual terms the real world of time and space.... (tis an) abstractions)