Griffin Web Design, LLC.

Post Office Box 329

Sunny Side, GA 30284-0329
Web: www.griffinwebdesign.com
Toll-Free: 1-877-WEB-0050
Local: 770-467-0050

GRIFFIN WEB DESIGN POLICIES / TERMS OF SERVICE

I. PRIVACY POLICY

We hate spam just as much as you do. We will never share your information with third
parties unless required to do so by law or requested by you. The information we collect from
you will be used to maintain your services with us and to represent the quality of our work
to others, such as in our online portfolio.

II. OWNERSHIP OF WEBSITE DESIGN

Upon completion of a custom website design and payment of web design and development
fees, the client is the owner of the commissioned website. The client may continue to use
the commissioned website to promote the client’s company or organization regardless of
whether he/she chooses to continue further services with Griffin Web Design. The client
does not have the right to resell the design or development to other companies. The client
does have the right to add pages onto the existing site or have another company add pages
onto the existing site using the commissioned website design/development.

III. OWNERSHIP OF WEBSITE DOMAIN NAME

Website domain names are leased from domain name registration companies. When Griffin
Web Design registers a domain name for a client, that registration will be made in the
client’s name. Upon payment of any outstanding fees, the client has the right to use that
domain name regardless of whether he/she chooses to continue further services with Griffin
Web Design. Domain name renewal and renewal fees are the responsibility of the client. If
the client chooses to have Griffin Web Design renew the domain name on behalf of the
client, an additional service fee will apply. Clients are advised to closely monitor the renewal
date of a registered domain name and to verify that the renewal of said domain name has
been completed. Griffin Web Design cannot be responsible for expired domain names.

IV. OWNERSHIP AND COPYRIGHT

All text and photos used as content in a commissioned website must be provided by the
client. The client must have ownership or written permission to use all content he/she
provides for use. It is up to each client to ensure his/her design and/or content does not
infringe on any trademark, service mark, or copyright. Griffin Web Design cannot be
responsible for intellectual property infringements on behalf of clients.

V. PROJECT INITIATION

The initiation of a web design or development project requires a signed or electronically

submitted signup form, payment of half of the initial web design/development fees for
custom website design or the entire setup fee for blogs or templates, plus the client logo or
any other element that is required to be used in the design.

VI. TEN BUSINESS DAY GUARANTEE

Ten Business Day Guarantee on Mockups - Griffin Web Design takes pride in handling
requests in a timely manner. Starting from the date of the project initiation, Griffin Web
Design will submit an initial mockup to the client within ten business days or the client will
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 be entitled to a $100 discount off the second half of the initial web design fees. If the client
requires modifications to the design, the same two-week guarantee applies on subsequent
mockups starting from the time the feedback is given on the previous mockup.

Ten Business Day Guarantee on Five Page Websites - Also, starting from the date on
which the client submits all content and any other administrative needs (passwords, etc.) or
the date on which the client approves the mockup (whichever is later), Griffin Web Design
will convert the approved mockup into website format and add the text for the home page
and first four sub pages within ten business days or the client will be entitled to a $100
discount off the second half of the initial web design fees. This guarantee applies only to
information-based sites. The turnaround time on e-commerce sites or websites with custom
programming or add-ons are based on the size of the project and the list of other projects
in the development queue.

VII. PROJECT TIMLINESS INCENTIVES AND PENALTIES

Griffin Web Design cannot complete a website if the client does not provide content (the
text and/or photos to be used in the website) or other required elements (pre-existing logo
or account login information, etc.). If Griffin Web Design is waiting for content or other
pieces of information, the client will be notified. If the client fails to handle the requests in a
timely manner, the website may be delayed. (Professional writing and photography services
are available for a surcharge if the client needs assistance with content development.)

In order to keep projects on track, Griffin Web Design offers incentives and penalties. If a
client provides all content (text & photos) and other required elements within ten business
days of project initiation, the client will receive a $50 discount off the website design fee.
Alternatively, if the client has not submitted all content and other required elements within
30 days of project initiation, client will be billed $30 per month for every month the project
is delayed.

If the client-driven delays continue, Griffin Web Design will complete as much of the project
as possible without the missing elements. In order to keep all accounts current, Griffin Web
Design may bill for the completed project and add missing elements later at they are
received. If more than 60 days from the website design and build has passed, and the client
still has not submitted the remaining missing content, Griffin Web Design reserves the right
to consider the project complete in its entirety and bill for all future work.

VIII. HOW CONTENT MAY BE SUBMITTED

All content must be submitted electronically via email (contact us for the correct email
address) or on CD mailed to Griffin Web Design, P.O. Box 329, Sunny Side, GA 30284-0329.
Text must be selectable as actual text rather than as flattened images. Both text and
photos/graphics must be clearly labeled with the name of the page on which it will be
displayed. Content may not be submitted via fax or paper copies. Exceptions to this policy
must be approved in advance and will incur a surcharge.

IX. HOW MUCH CONTENT MAY BE SUBMITTED PER PAGE

Due to web page load time considerations and the flat rate charged for web pages, there is
a limit on what can be included in a single web page. A web page can hold the equivalent of
about 2 and ½ pages of the content that would typically fit on an 8 ½” x 11” piece of paper.
If the content is straight text without any pictures, tables, graphs, etc., this equates to a
maximum of 2000 words. If there are pictures, or tables, etc., then less text will fit.
Additionally, a web page may include up to a maximum of six photos on a page. A photo
gallery page with limited text may contain up to ten photos. If a client’s content does not fit
within these parameters, one or more additional web pages should be purchased.

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 X. HOW REVISIONS TO A WEBSITE DESIGN ARE HANDLED

We take pride in providing attractive designs, and the vast majority of our clients are
extremely pleased with the design we create for them. However, design is a subjective art,
and not everyone’s tastes are the same. While we will gladly make initial minor
modifications for no additional charge, it is important to be clear on how revisions to the
look of a website design are handled.

The web design signup form is the contract which describes the look a commissioned web
design project will achieve. Design preferences should be specified at that time, prior to the
commencement of any design work. If any design preference stated in the web design
signup form was not met, the adjustments will be made free of charge. If the client
develops preferences or changes his/her mind after the completion of the work,
adjustments will be made by the hour at $90.00 per hour.

XI. DESIGNS FOR SUB PAGES

Unless otherwise specified in the design contract, subpages of any website will use the same
design as the home page. Mockups are not provided for sub pages. Formatting requests for
sub pages will be considered but will not be guaranteed. If the client requires specific looks
or formatting for sub pages, this request should be made at the time of the initial contract
and may incur additional fees.

XII. HOW WEBSITE MAINTENANCE REQUESTS ARE HANDLED

Clients who have signed up for a maintenance plan receive discounts off the web designer’s
hourly rates for website updates. The standard half hour maintenance plan is enough time
to add about five photos and a few paragraphs of text. Clients on a Griffin Web Design web
maintenance plan may send update requests via email (contact us for the correct email
address). Routine maintenance which fits into the allotted time specified in the client’s
maintenance plan is typically completed in about three to four business days. If a client on a
website maintenance plan requests more than the scheduled amount of maintenance,
he/she will be given a quote and, if approved, the additional work will be completed at a
discounted rate of $85.00 per hour and the turnaround time will be based on workload
issues. Clients who are not on any maintenance plan may request website updates at the
full $90.00 hourly rate and the turnaround time will be based on workload issues.

Monthly maintenance plan fees are separate from hosting fees and may be cancelled at any
time. (See details under the Termination of Services section.)

XIII. HOW TECHNICAL SUPPORT IS HANDLED

Clients whose websites are hosted by Griffin Web Design have access to emergency
technical support 24 hours a day. In the event of a website hosting outage, clients should
leave a voicemail message and a technician will be paged. The phone number is listed on
the Contact Us page of our website. Please note, technical support cannot be provided for
clients’ individual computer issues or for third party products or services.

XIV. PAYMENT POLICIES

One-half of the initial website design and development fees are due upon project initiation.
Upon project completion, the remaining balance is due in full within five business days.
Once the remaining balance is paid in full, the completed website will be moved from the
staging server to the client’s server so the website will go live. At that time, Griffin Web
Design will also register the client’s website with Google, Yahoo, and Bing search engines.

Payment for monthly services such as Hosting and Maintenance are due within net 20.
Griffin Web Design charges a late fee of 10% of the total outstanding balance for invoices
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 not paid by the end of the calendar month (net 25). Accounts at net 60 are at risk of
termination. Clients experiencing financial hardship should contact Griffin Web Design to
discuss payment options.

XV. SEARCH ENGINE GUARANTEE

Most every client would like his/her website to rank high in search engine results for
selected keywords, yet search engine results are determined by a multitude of constantly
changing factors, third party search engines, and the amount and quality of competition on
the world wide web. Griffin Web Design guarantees certain search-engine friendly
techniques will be used in the creating of each custom website, such as keywords in the title
bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and
alternate text behind some images. If the keyword placement in these three areas is not to
the client’s liking, Griffin Web Design will change these three items to the client’s choices
one time for free. Subsequent or additional changes will be billed at the standard hourly
rate. Additional search engine optimization (SEO) services are available for additional fees.
Griffin Web Design cannot be held responsible for search engine results.

XVI. QUALITY GUARANTEE

We take pride in offering high quality services and professional customer service. While we
make an effort to ensure every aspect of our service is to the client’s liking, we cannot
control every variable. It is up to each client to regularly test the functionality of his/her
website, email, and any other product or service to ensure everything works as desired. If
any problem is discovered or error has been made, please report the problem to us
immediately so we may take appropriate action. We cannot be responsible for perceived
loss of revenue under any circumstances. Content changes resulting from a client’s error
and/or problems related to third party vendors or technology, such as hosting servers or
browser software may result in additional charges.

XVII. TERMINATION OF SERVICES

If the client changes his/her mind about doing work with Griffin Web Design during the
course of the initial web design or development phase, the client will be responsible for the
amount of work already completed. Depending on the amount of work completed at the
time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or
owing additional fees.

In order to protect clients from unintentional service interruption, clients wishing to

terminate any services must request the service termination in writing.

XVIII. THIRD PARTY VENDORS

Third party vendors may have separate terms of service agreements. Griffin Web Design
cannot be held liable for disputes with third party vendors. Griffin Web Design cannot be
held responsible for lack of functionality or any other aspect of third party services.

XIX. REFUSAL OF SERVICE

Griffin Web Design reserves the right to decline to do business with any client for any
reason.

XX. CHANGES TO TERMS OF SERVICE

Griffin Web Design reserves the right to change these terms of service at any time for any
reason.

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P.O. Box 329, Sunny Side, Georgia 30284-0329
GriffinWebDesign.com - (770) 467-0050