SWANN SECURITY APP

USER MANUAL for iOS

English
1
Contents
Getting Started
Installing the Swann Security App 4
Creating your Swann Security Account 5
Pairing the Device 7
Scanning the QR Code 8
About the App Interface
App Navigation 10
App Menu 11
Live View Tab 12
Single View Mode  13
Single View Mode: Pan and Tilt Panel  14
Single View Mode: Tracker Panel  14
Adding Camera Presets  15
Playback Tab 16
Video Playback Screen  17
Modes Tab 18
Configuring Modes  19
Schedules  20
Creating Schedules  20
Schedules Setup (Basic)  20
Add Schedules (Advanced)  21
Creating Additional Schedules  22
Editing or Deleting Schedules  23
Activity Tab 24
Device Settings
Managing your Devices 26
Device Information & Settings Overview 27
CCTV System (DVR/NVR)  27
Wi-Fi Sensor / Siren Device  28
Wi-Fi Camera  29
Camera Settings 30
Detection Settings 31
Setting up Motion Detection Mask 32
Setting up Facial Recognition 33
Advanced Settings 34
Appendix
Updating your Swann Security Account Profile 36
Changing the Camera's Wi-Fi Network 37
Factory Resetting the Camera 38
Finding your DVR/NVR Password 41
FAQs: General 42
FAQs: Wi-Fi Cameras 43
Troubleshooting: Pairing Issues 45
Additional Support 47

2
Getting Started
INSTALLING THE SWANN SECURITY APP

1. Search and download the latest version of the 2. After the Swann Security app is installed, tap
Swann Security app from the App store. the Swann Security icon on the Home screen to
launch the app.

4
CREATING YOUR SWANN SECURITY ACCOUNT

1. Open the Swann Security app and tap "Not yet 2. Enter your first and last names, email address,
registered? Register". desired password (between 8 - 32 characters),
and confirm the password. Tap Next to continue.
This helps us verify your identity if you contact us
for assistance with your account or device

3. Enter your address or tap Use my current 4. Check the details you've provided are correct,
location to allow the app to automatically then tap the Register button to create your
determine your street address based on account. Note: If you need to correct any details,
your phone's current location. Your location tap Back in the top left corner.
allows us to personalize your experience on
Swann Security and other Swann services.
Tap Next to continue.
(Continued on the next page)
5
CREATING YOUR SWANN SECURITY ACCOUNT

5. Go to your email inbox and open the link in the 6. Enter the email address and password you used
verification email from Swann Security to activate to set up your Swann Security account, then tap
your account. If you can't find the verification the Sign In button.
email, try checking the Junk folder. If needed,
you can also request a new verification email by
tapping the Resend Email Verification option.
Once verified, tap the Login button to return to the
Sign In screen.

7. When you sign in to the app for the first time, you will be prompted to grant permissions for the
app to access services such as notifications, microphone, location, local network, and more.
To ensure that you can make the most of the app's features, including alerts and device pairing
capabilities, please grant the necessary permissions as per the on-screen instructions.

6
PAIRING THE DEVICE

1. After signing in to the app, if your Swann 2. You can also add Swann devices to your Swann
Security account has no devices associated Security account via the:
with it, simply tap the Pair Device button to pair • App menu > Pair Device
your first Swann device.
• Devices tab > Pair Device

3. To pair and set up your new Swann device, simply follow the
Pair Device on-screen instructions. Once the pairing process is
complete, your device will be displayed on the Live View tab.
Note:
• If you need help with the device's QR code, see "Scanning the
QR Code" on page 8.
• It may take a few minutes for the entire pairing process to finish
as the app will also automatically upgrade your Swann device to
the latest firmware.
• For a detailed walk-through of the pairing process, you can
download the pairing guide specific to your device from support.
swann.com.

7
SCANNING THE QR CODE

During the pairing process, you'll need to scan the device's QR code which can be generally found on the top, bottom, or
back of the device. Check out the figures below for examples of where the QR code is located.

ID:990a1af6da5a

ID:990a1af6da5a S/N:89052081900001

If your phone can’t scan the QR code

• You can tap the Manual Pair button at the bottom of the QR code scanning screen, select the device you want to
pair from the product menu, and type in the device's ID/MAC (consists of 12 alphanumeric characters) is listed on
a sticker located on the back, top, bottom or base of the device, as shown below

ID:990a1af6da5a

S/N:89052081900001

8
About the App Interface
APP NAVIGATION

2 3 4 5 6

1 App Menu: Tap to open the menu where you can edit your account profile, pair a new device, download the app
manual, contact technical support, and more. See "App Menu" on page 11.

2 Activity Tab: Tap to obtain a detailed report of the current day and past week's device activities.
When there is a dot displayed next to the icon, this indicates the number of new activities since the app was
last opened. Double-tap the Activity tab to clear the dot. You can also turn on or off the Do Not Disturb feature,
which is helpful when you want to stop receiving push notifications from the app at certain times, such as when
you're sleeping or in a meeting. For more information, see "Activity Tab" on page 24.

3 Playback Tab: Tap to access and playback the event recordings from your devices. For more information, see
"Playback Tab" on page 16.

4 Live View Tab: Tap to view live video feed from all your connected devices in multi-view screen as well as in
single-view where you can operate various camera functions if available. For more information, see "Live View
Tab" on page 12.

5 Modes Tab: Displays the icon of the currently active mode. Tap to manage modes and configure the behavior of
your devices for the Home, Night, and Away modes. You can also set up schedules to automate mode changes.
For more information, see "Modes Tab" on page 18.

6 Devices Tab: Tap to view and manage settings for your devices, check device status and perform general
maintenance. For more information, see "Device Settings" on page 25.

10
APP MENU

1 Add and manage the Secure+ plan subscriptions for your Swann Security devices.

2 Manage your Swann Security account profile. You can update your profile name, account password, and address.
See "Updating your Swann Security Account Profile" on page 36.

3 Pair a new Swann device to your Swann Security account or re-pair an existing Swann device (for example, after
the device has been factory reset).

4 View and manage manual (i.e., recording of the camera live view) and downloaded camera recordings.

5 Download the app user manual (PDF file) to your phone. For best viewing experience, open the user manual
using Acrobat Reader (available on the App Store).

6 Display the application version information and access the terms of service and privacy policy relating to the
Swann Security app.

7 Open the Swann.com website on your phone's web browser where you can find and purchase the latest
products to integrate with your Swann Security system.

8 Obtain technical support for your Swann Security devices. See "Additional Support" on page 47.

9 Sign out of the Swann Security app.

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LIVE VIEW TAB

1 Toggle the layout of camera tiles in the viewing area between list and two-column grid views. You can
customize the order of camera tiles according to your preferences via the Devices tab. See "Managing your
Devices" on page 26.

2 The device name. You can easily change the name of your device via the Devices tab. See "Managing your
Devices" on page 26.

3 Tap the tile to display live view of the selected camera in single view mode and access additional camera
options (device-dependent) such as quick snapshots/clips, 2-way talk, pan and tilt controls, spotlight, siren, and
more. For more information, see "Single View Mode" on page 13.

Note: If "Offline" is displayed in the tile, try turning the power to the camera off for 10
seconds before turning it back on. You might also want to make sure that your internet
connection is working properly. You can try rebooting your Wi-Fi router to resolve any
network connectivity issue.

4 (Battery-powered camera only) The battery charging icon is displayed if the camera is plugged into the USB
charger or solar panel.

5 (Indoor Siren) You can manually turn the siren on/off by tapping the Siren tile then
selecting the desired action from the context menu, as shown on the right.

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LIVE VIEW TAB

Single View Mode

1 2

SwannBuddy Video Doorbell

"Pre-recorded Messages" feature

1 Tap to go back to multi camera view on the Live View tab.

2 Tap to go directly to the camera's settings overview screen.

1
3 The camera's live video window.
• You can zoom in or out on the video. Use two fingers to pinch and spread out to zoom in on an area, and pinch
back to zoom out.
• You can turn your phone sideways to view the video window in landscape (fullscreen) mode.

1
4 The displayed icons vary depending on the device and will only appear if the feature is supported.
The following table describes the icons that may appear on the screen.

Icon Description
Tap to take a snapshot of the live video. The snapshot will be saved to your phone. Open your phone's Photo app to view
the snapshot.

Tap to start recording of the live video. Icon turns red to indicate the camera is recording. Tap again to stop the
recording. Depending on the camera model, manual live recordings can be viewed on either the Playback tab or App Menu >
Recordings.

Activate or deactivate the camera's 2-way talk mode. Press and hold the PTT (Push to Talk) button to talk then release the
PTT button to listen.

Tap to turn on or off the camera's built-in floodlight/spotlight. Icon turns red when the camera's floodlight/spotlight is on.
On certain models, you can also adjust the brightness (%) by sliding left or right on the .

Tap to turn on or off the camera's built-in siren.

Tap to mute or unmute the live video.

Tap to display the list of pre-recorded messages (see above right screenshot) which you can quickly select to play as a
response to visitors when you are unable to answer the door.

Tap to display the on-screen pan and tilt / tracker panel which will allow you to control the camera's view. See "Single View
Mode: Pan and Tilt Panel" and "Single View Mode: Tracker Panel" on page 14.

Tap to select different video aspect ratios. Options available: Stretched (expand to fill the entire video window), Original
(match the camera's aspect ratio), 16:9, 4:3.

Indicates the current live video quality. Tap to change the live video quality. Selecting the HD quality setting will provide the
clearest and sharpest video, but it will require a higher bandwidth to stream video and high-speed internet at both ends of the
connection. Lower video quality settings are recommended if you have slow cellular/internet speed or limited data allowance
as they use less bandwidth to stream video and may result in a smoother live video experience.

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LIVE VIEW TAB

Single View Mode: Pan and Tilt Panel

1 Tap to display the on-screen pan and tilt panel.

2 To pan and tilt the camera, drag the control box in the desired direction within the control area.
Note: You can adjust the pan and tilt speeds in the camera's settings (Pan & Tilt Settings).

3 Tap to auto-rotate the camera and scan the scene once.

4 Tap to toggle Privacy mode on or off. While Privacy mode is enabled, the camera will temporarily disable the
motion sensor, preventing any recordings from being captured to ensure privacy.

5 Tap to open the Presets menu (see above right figure). Camera presets enable you to quickly point the camera
at pre-defined viewpoints. For instructions on how to add camera presets, see "Adding Camera Presets" on
page 15.

6 Tap to close the on-screen pan and tilt panel.

Single View Mode: Tracker Panel

1 Tap to display the on-screen tracker panel.

2 In 'Dual' layout mode:

Top panel - 180° Panoramic wide-angle view
Bottom panel - Zoom view
2
3 Drag the control box in the desired direction to
manually focus the zoom view on a particular zone.

4 You can further zoom in (+) and out (—) on the

1 zoom video panel.

5 You can select the layout of the camera live view:

3 Dual (both Wide and Zoom views), Wide, Zoom

6 You can toggle Motion Tracking on or off. While

Motion Tracking is enabled, the Zoom view will
4
automatically track the movement of detected
person.
5

6 7 Tap to close the on-screen tracker panel.

7

14
LIVE VIEW TAB

Adding Camera Presets

1. From the Pan and Tilt panel, using 2. Tap Add. 3. Tap on the Name field.
the a control box, rotate the
camera view to the desired preset
position, then tap b Presets.

4. Enter the name for the camera 5. Tap Add to save the preset. 6. The newly added preset appears
preset, for example 'Center', then in the Presets section. To create
press "return" on the onscreen more camera presets, tap Back
keyboard. and repeat steps 1 - 5. You can
add up to 5 preset positions for
the camera. To "Call" or "Delete"
an existing preset, tap the preset
and select the desired action from
the context menu.

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PLAYBACK TAB

2
1

3 4

1 By default, the Playback tab displays a list of today's camera recordings. You can also view camera recordings
captured on a different date, simply tap the date to select another date from the calendar or tap the left or right
arrow button to view the previous or next day's recordings.
Note:
Cloud recordings will be displayed on the Playback tab for the length of time determined by the Secure+ cloud
plan associated with the camera. You can find out more about the Secure+ cloud plans available for your
cameras and as well as subscribe to a plan at any time, simply tap Menu > Secure+ Plans.

2 Tap to display the playback filter where you can sort camera recordings in ascending or descending order as
well as filter by device type, detection type, and time range.

3 The camera name (or channel number), the start time, and the length of the recording. Please note that
thumbnails are not available for DVR/NVR recordings. To watch the recording, simply tap on the video
thumbnail. See "Video Playback Screen" on page 17.

4 You can delete the recording, which will remove it from the video history and cloud storage. Make sure to
download it first if you want to keep it
Note: The Delete icon will not appear for DVR/NVR camera recordings.

5 Tap to refresh the screen and check for new camera recordings.

6 Tap to access recordings stored on your camera's local microSD memory card, if available.

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PLAYBACK TAB

Video Playback Screen

1
2 3 4

1 Tap to go back to the Playback tab.

2 Tap to delete the recording, which will remove it from the video history and cloud storage. Make sure to download
it first if you want to keep it.
Note: The Delete icon will not appear for DVR/NVR camera recordings

3 Tap to select a different playback speed.

4 Tap to share the video via popular email/messaging apps or save the video to your phone's cloud or local
storage.

5 Tap to capture a snapshot. Open your phone's Photo app to view the snapshot.

6 Video playback controls. You can pause/play, fast-forward/rewind (with the seekbar), mute the audio, and
capture a snapshot. To view the video in fullscreen, simply turn your phone sideways.

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MODES TAB

3
1

1 Modes panel. The highlighted icon with a red bubble indicates the current active mode and number of devices.
You can change the mode by tapping the icon of the mode you'd like to change to. Apply different modes (Home/
Night/Away) to suit different situations and customize how devices respond and alert you to events such as
motion detection, sound detection, doorbell presses, etc. (device-dependent). For your convenience, each mode
is pre-configured with "typical use" default settings but you can fully customize them to meet your household's
security needs.
Note: You can also use the Modes panel to manually override the scheduled mode that is running.

2 Tap to configure the modes. For each mode (Home, Night, Away), you can independently customize each
individual camera's motion/sound sensitivity settings (device-dependent) and whether to receive push
notifications. To learn more, see "Configuring Modes" on page 19.

3 Tap to display a popup window providing a general introduction to the Modes feature.

4 Tap to display the Schedules screen where you can create schedules to automate mode changes for your
devices. For more information, see "Schedules" on page 20.

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MODES TAB

Configuring Modes
1. From the Modes tab, tap Edit in the top right corner. 2. Select the mode that you want to configure by tapping
on the icon.

3. Tap the of the device to reveal the available settings. 4. The settings that can be configured depend on the
capabilities of the paired device. You may adjust the
sensitivity of motion and sound detection, choose
to enable or disable push notifications for various
detection types, and trigger the add-on siren (if an
add-on siren is paired) when a corresponding event
occurs.

5. Tap Save in the top right corner of the screen to save any changes you have made. Note that any updates to a currently active
mode's configuration will only take effect on the next mode change. For example, if Swann Security is currently in Home mode
and you make changes to its configuration, you will need to switch to a different mode (such as Night or Away) and then
switch back to Home mode for the new settings to take effect.

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MODES TAB

Schedules
Your Swann Security devices can change modes automatically at various times of the day or days of the week using Schedules.
For example, you can use schedules to set your devices in Night mode every day around bedtime, Away mode on the weekdays just
before everyone leaves for work or school, or Home mode when you are back at home relaxing after work and during the weekends.
Simply create a schedule whenever you want a mode change to occur and as many as needed—it's a convenient and flexible way to
control your Swann Security devices.
Creating Schedules
There are two ways to create schedules in the app. You can quickly create a set of schedules based on your typical weekday and
weekend routines via Schedules Setup (Basic), or you can choose Add Schedule (Advanced) to create individual custom schedules.

• Schedules Setup (Basic)

1. Tap the Modes icon on the bottom navigation bar, 2. Tap the Schedules Setup (Basic) button.
then tap .

3. Set the start times for mode schedules on weekdays 4. Once finished, tap the Apply Schedules button on the
(Monday to Friday) and weekends (Saturday and bottom of the screen. The Schedules screen displays a
Sunday) based on your typical morning wake-up time, color-coded overview of your weekly modes schedule,
departure time from home, return time to home, and as shown below.
bedtime, as shown below.

Home mode

Away mode

Home mode

Night mode

Tap to set the time the schedule will start

5. You can make changes to your schedules or create additional schedules by tapping Edit in the top right corner of the screen.
For more information, see:
— "Creating Additional Schedules" on page 22
— "Editing or Deleting Schedules" on page 23

20
MODES TAB

• Add Schedules (Advanced)

1. Tap the Modes icon on the bottom navigation bar, 2. Tap the Add Schedules (Advanced) button.
then tap .

3. Set the mode, the start time, and the day(s) for the 4. When you have finished customizing your new mode
schedule you are creating, as shown below. schedule, tap the Apply Schedules button on the
bottom of the screen. The Schedules screen displays
a color-coded overview of your weekly modes
schedule, as shown below.

Select the desired

mode for the schedule

Tap to set the time

the schedule will start

Tap to choose the day(s)

of the week to run the
schedule which will recur
weekly. For example, the
schedule for Monday is
repeated every Monday.

5. For your devices to be able to automatically switch to different modes with schedules, a minimum of two schedules must be
created. See "Creating Additional Schedules" on page 22.

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MODES TAB: SCHEDULES

Creating Additional Schedules

You can create additional schedules, one at a time, for your devices to change modes.

1. From the Modes tab, tap . 2. Tap Edit in the top right corner.

3. Tap in the top right corner. 4. Set the mode, the start time, and the day(s) for the
schedule you are creating, as shown below.

Select the desired

mode for the schedule

Tap to set the time

the schedule will start

Tap to choose the day(s)

of the week to run the
schedule which will recur
weekly.

5. When you have finished, tap the Add Schedule button on the bottom of the screen. The new schedule is added to your list
of schedules. Repeat the steps 3-4 above to add more schedules.

Note: You can make changes to your schedules if necessary. See "Editing or Deleting Schedules" on page 23.
22
MODES TAB: SCHEDULES

Editing or Deleting Schedules

1. From the Modes tab, tap . The Schedules screen is displayed.

2. Tap Edit in the top right corner. The list showing the times and days of the week modes are scheduled to change is
displayed. You can scroll all the way to the bottom to delete all the schedules by tapping the Delete all schedules button.

You can manually override the mode

after the schedule has started
using the Modes panel. This is useful for
any situation where the mode set by the
schedule is no longer appropriate.

Delete all existing schedules

3. Tap the schedule you want to edit. You can adjust the start time, disable the schedule temporarily, change the scheduled
mode or delete the schedule, as shown below.

You can change the mode that will take effect for
the schedule if necessary

Adjust the schedule's start time.

Note: If the start time conflicts with an existing
schedule, this schedule will override and delete the
other schedule automatically.
Occasionally, you might want to turn the schedule
off temporarily, for example, when you have
something else planned for the day. You can turn
the schedule off/on by tapping the toggle switch.
If disabled, the schedule will be removed from the
graphical weekly view and won't run until it is re-
enabled.

Delete the schedule.

Save any changes you've made
to the schedule.
23
ACTIVITY TAB

The Activity tab provides a consolidated view of all the detection alerts generated today and the past week by your Swann Security
devices.

If you enable Do Not Disturb, your phone

will not receive any notifications from the
Swann Security app, regardless of the push
notification settings you've configured for
individual devices in Modes.
• The Today chart shows the hourly number
of various events detected for the current
day.
• Color-coded bars are used to represent:
— event types such as motion, ring, sound,
person, pet, vehicle, and package detection • The Today Summary shows the total
events. number of various events detected over
the course of 24 hours ending on the
• Detection of package, pet, and vehicle
current day.
requires a Secure+ plan subscription and
is available only for certain Wi-Fi camera • Tap on an event type (circle with a
models. For more details about the number) to view a detailed timeline of
Secure+ plans, go to App Menu > Secure+ when those events were detected by your
Plans. devices today along with a chart showing
the number of hourly detections.

• The Past Week chart shows the total

number of various events detected daily
for the last 7 days (from current day).
• If a recording associated with the event is
• Color-coded bars are used to represent: available, you can tap to directly open
— event types such as motion, ring, sound, the Playback tab screen to view the clip.
person, pet, vehicle, and package detection
events.
• Detection of package, pet, and vehicle
requires a Secure+ plan subscription and
is available only for certain Wi-Fi camera • The Past Week Summary shows the cu-
models. For more details about the mulative total of various events detected
Secure+ plans, go to App Menu > Secure+ over the course of the last 7 days (from
Plans. the current day).
• Tap on an event type (circle with a number)
to view a detailed timeline of when those
events in the past week were detected by
your devices along with a chart showing
the daily number of detections.

• If a recording associated with the event is

available, you can tap to directly open
the Playback tab screen to view the clip.

24
Device Settings
MANAGING YOUR DEVICES

1. From the navigation bar, tap the Devices tab on 2. Tap the device for which you would like to view
the navigation bar. details or change settings.
You can also do the following:
• Tap in the top right corner to rearrange the
order of the device tiles on the Live View tab.
Tile positions in grid and list views are arranged
in the following order, as shown below.
Grid View List View

Position 1 Position 2 Position 1

Position 3 Position 4 Position 2

Position 5 Position 6 Position 3

Position 7 Position 8 Position 4

• Tap the Pair Device button on the bottom of the

screen to pair a new Swann Security device to
your account.
• Tap the Shop Swann button on the bottom of
the screen to visit the official Swann online
store and browse for Swann Security products.

26
DEVICE INFORMATION & SETTINGS OVERVIEW

CCTV System (DVR/NVR)

The settings available vary depending on the device and will only appear
if the feature is supported.

1 The name of the DVR/NVR. You can tap to change it.

2 The connection status of the DVR/NVR. If your DVR/NVR is not

"Online", check your Wi-Fi/internet connection and the power
connection.

3 The timezone (GMT format) of the DVR/NVR. Make sure to match

the timezone to your current location. Improper timezone setting
1 can cause mode schedules to not run as scheduled.

2 4 Shows the username currently logged into the DVR/NVR.

3 5 In case you've forgotten the password to access the DVR/NVR

locally, tap on the Password field then authenticate yourself to
4 reveal the password. See "Finding your DVR/NVR Password" on
page 41.
5 When the app is launched, you can choose how the Live View
6
tab starts the DVR/NVR camera live streams. You can select
'Always' to start the live streams all the time, select 'Wi-Fi only'
6 to start the live streams only when your phone is connected to
Wi-Fi, or select 'Never' to never start the live streams.

7 Check for firmware updates. New firmware may from time to time
be available for your DVR/NVR to improve the performance, fix
bugs, or roll out new features and enhancements.
7
8 Link your Dropbox account to your Swann Security account.
8 This feature allows you to save recordings using Dropbox as an
external cloud storage.
Refer to your DVR/NVR system's instruction manual for more
information on activating the Dropbox feature.

9 9 View technical information about the DVR/NVR such as the

model code, software (firmware) version, device ID, MAC
address, and network IP address.
10 Shows the list of camera channels available on the DVR/
10
NVR. You can change the camera channel name by tapping
. If you rename the camera channel through the app, it will be
automatically updated on your system as well.
Note: Unused channels will be displayed as Offline.

11 Remove (unpair) the DVR/NVR from your Swann Security

account.
Note: In some cases, you might need to unpair your DVR/NVR.
For example, if you want to use your device with a different Swann
Security account or if you give away your device to a family
member, it must be unpaired first.

11

27
DEVICE INFORMATION & SETTINGS OVERVIEW

Wi-Fi Sensor / Siren Device

The settings available vary depending on the device and will only
appear if the feature is supported.

1 The name of the device. You can tap to change it.

2 The connection status of your device. Note: If the device is not

"Online", check your Wi-Fi/internet connection and the device's
battery level/power connection.

3 The name (SSID) of the Wi-Fi network to which your camera is

connected. If you have multiple Wi-Fi networks in your home, you
1 can tap to change the Wi-Fi connection the device is using.

2 4 The signal strength of the Wi-Fi network the device is currently

connected to. The signal strength is represented as a percentage,
3 and the closer the device is to your Wi-Fi router or access point, the
higher the percentage and the more reliable and faster the wireless
connection between devices.
4
5 You can change the settings for the siren such as the volume,
duration, and sound effect. See below for more information.

5 6 View technical information about the device such as the model

code, firmware version, installation date, and IP address.

7 Remove (unpair) the device from your Swann Security account.

6 Note: In some cases, you might need to unpair your device. For
example, if you want to use your device with a different Swann
Security account or if you give away your device to a family
member, it must be unpaired first.
7

SIREN SETTINGS

1 Slide left or right to decrease or increase the volume of the siren.

You can also completely mute the siren when triggered and only
flash the red and blue LED light ring by setting the Speaker Volume
to 0%.

2 Use the slider to set how long the siren will sound when
triggered.

3 You can change the siren alarm tone. There are four alarm tones
to choose from:
1 — Siren
— 'Ding Dong' Chime
— 'Beep Beep' Alert
2 — Human Voice "Sensor Triggered"

28
DEVICE INFORMATION & SETTINGS OVERVIEW

Wi-Fi Camera The settings available vary depending on the device and will only appear
if the feature is supported.

1 The name of the camera. You can tap to change it.

2 The connection status of the camera. Note: If the device is not

"Online", check your Wi-Fi/internet connection and the device's
battery level/power connection.

3 The timezone (GMT format) of the camera. The date and time
stamp of camera recordings will be based on the selected
timezone. You can tap to change the timezone. There is also the
option to sync the camera to your phone's timezone.
1 The name (SSID) of the Wi-Fi network to which the camera is
4
connected. If you have multiple Wi-Fi networks in your home, you
2 can tap to change the Wi-Fi connection the camera is using.
For more information, see "Changing the Camera's Wi-Fi Network"
3 on page 37.

4 5 The signal strength of the Wi-Fi network the camera is currently

connected to. The signal strength is represented as a percentage,
and the closer the camera is to your Wi-Fi router or access point,
5
the higher the percentage and the more reliable and faster the
wireless connection between devices. A camera located far from
6
the router or access point, without a strong wireless connection,
may drop off the network from time to time, resulting in problems
with video streaming.
7
6 Shows the current battery level (%).

7 This setting is enabled by default to optimize power consumption,

8 which helps prolong the camera's battery life. Disabling this setting
may result in faster performance but higher battery drain.

8 When the app is launched, you have the option to choose whether
9 or not the camera should be automatically woken up from sleep.

9 When the app is launched, you can choose how the Live View tab
starts the camera's live stream. You can select 'Always' to start the
live stream all the time, select 'Wi-Fi only' to start the live stream
only when your phone is connected to Wi-Fi, or select 'Never' to
10 never start the live stream.

10 Adjust the camera's video and audio settings such as the live view
11 quality and mic volume. See "Camera Settings" on page 30.

11 Adjust the camera's detection settings such as the motion detection

12
sensitivity and light duration. See "Detection Settings" on page 31.
13
12 Set up motion detection mask to reduce false motion triggers.
See "Setting up Motion Detection Mask" on page 32.
14
13 Perform general maintenance such as rebooting the camera,
resetting camera settings, formatting the internal storage, and
15
factory reset.

14 Access recordings stored on the camera's local microSD card.

16
15 Check for firmware updates. New firmware may from time to
time be available for your camera to improve the performance, fix
bugs, or roll out new features and enhancements.
17
16 View technical information about the camera such as the model
code, firmware version, installation date, and MAC address.

17 Remove (unpair) the camera from your Swann Security account.

18 In some cases, you might need to unpair your camera, for
example, if you give away your camera to a family member, you
need to unpair it first.
19
18 Adjust the camera's pan and tilt speeds.

19 Set up and manage face recognition profiles on the camera.

See "Setting up Facial Recognition" on page 33.

29
CAMERA SETTINGS

Wi-Fi Camera
The settings available vary depending on the device and will only
11 10
appear if the feature is supported.

1 Select the live view quality. If you find that it's taking a while for
the camera live view to stream, it is usually due to slow internet
1 speed on your phone, caused by poor Wi-Fi or cellular coverage, or
limited home internet bandwidth. Additionally, concurrent video
2 streaming activities on your Wi-Fi network can cause congestion,
which can affect your internet upload and download speeds.
3
To improve loading times and ensure smoother video streaming,
try using the Low setting.
4 Note: This setting does not affect the video quality of camera
events which are always recorded in HD.

2 Select the video environment according to where your camera

is physically located. If your camera is used in Indoor mode, you
5 must set the camera's environment to match with your country's
electrical frequency. This can help prevent video flicker caused by
6 fluorescent lights.
• 50Hz (Australia/UK)
• 60Hz (North America)

3 You can change how the date is displayed in the camera

7 recordings. Options available: DD/MM/YYYY, YYYY/MM/DD,
MM/DD/YYYY

4 You can enable Color Night Vision, which disables the camera's
8 infrared LEDs, allowing the camera image to appear in color at
night when there is sufficient ambient lighting.

5 You can enable Image Mirror to horizontally reverse the orientation

9 of the camera's video display.

6 You can enable Image Flip to turn the camera's video display upside
down. This is useful if the camera has been mounted upside down.

7 Adjust the camera's speaker volume. You can also mute the
camera's speaker by sliding the level all the way left to 0%.

8 Adjust the camera's microphone volume. The higher the

microphone volume, the more background noise the camera will
pick up. You can also mute the camera's microphone by sliding
the level all the way left to 0%.

9 Select the volume of the chime speaker linked to your

SwannBuddy Video Doorbell. You can completely turn the volume
off by selecting the Mute option.

10 Save any changes made to the camera settings.

11 Discard any changes and return to the previous screen.

30
DETECTION SETTINGS

Wi-Fi Camera
8 7 The settings available vary depending on the device and will only appear
if the feature is supported.

1 MOTION DETECTION – Adjust the motion detection sensitivity

1
level of the camera for the current mode. To adjust the motion
detection sensitivity for other modes, go to the Modes tab screen
instead.
• Higher sensitivity settings will increase the distance motion
events can be detected.
• Use lower settings to reduce detection range and minimize
2 unwanted recordings.
• Experiment with different sensitivity levels to find the setting
that works best for your specific needs.
• To disable motion detection, select Off.
• Selecting Max will disable any motion detection mask that has
been set up for the camera.

3 2 SLEEP PERIOD – Select the period of time that must elapse

before the camera can be triggered again by another motion
activity.
Note: If you know that there's continuous activity happening around
the camera, such as someone mowing the grass in the backyard or
people walking in and out, it is recommended that you temporarily
4 set a longer sleep period. This will prevent unnecessary recordings
and conserve battery life.

3 PERSON DETECTION – Receive person detection alerts when the

camera detects the presence of a person during the motion event
or live view. The higher the person detection sensitivity, the more
5 sensitive the camera is in distinguishing between human shapes
and other motion objects further away. Selecting Off turns off
person detection alerts.
Note: To receive person detection alerts, the Motion Detection
sensitivity setting (see above) must not be set to Off.
6 LIGHT – Select how long the camera's spotlight/floodlight will
4 stay on when motion or sound is detected during night time.

5 SIREN – Select how long the camera's built-in siren will sound
when motion is detected.
Note: Please exercise discretion and good judgment when
deciding to activate the siren. Make sure to comply with all local
noise regulations.

6 SOUND DETECTION – Adjust the sound detection sensitivity level

of the camera for the current mode. To adjust the sound detection
sensitivity for other modes, go to the Modes tab screen instead.
• The highest sensitivity level (Quietest) will detect most
ambient sounds—even the faintest of sounds such as
whispers or keyboard typing.
• The lowest sensitivity level (Loudest) will only detect very loud
noises like vacuum cleaners or smoke alarms.
• If you're getting too many sound detection alerts even on
the lowest sensitivity, try lowering the camera's microphone
volume level in Camera Settings > Audio > Mic Volume. This
will further reduce the camera's microphone sensitivity to
background noise.
• Since every home environment is unique, we recommend
experimenting with the sound detection sensitivity settings to
find out which works best for you.
• To disable sound detection, select Off.

7 Save any changes made to the detection settings.

8 Discard any changes and return to the previous screen.

31
SETTING UP MOTION DETECTION MASK

NOTE: THIS FEATURE IS AVAILABLE FOR CERTAIN CAMERA MODELS ONLY.

IMPORTANT: Please note that if the camera's motion detection sensitivity level is currently set to MAX, the Motion Detection
Mask set here will not take effect. To apply Motion Detection Mask, ensure the camera's motion detection sensitivity level is any
level below MAX (for example, CLOSE, MEDIUM or FAR). You can adjust the camera's motion detection sensitivity via the Device
Settings tab > [your camera] > Detection Settings or the Modes tab > Configure Modes.

1 2

1 The Motion Detection Mask can reduce unwanted motion triggers. It does this by excluding certain areas from
detection, such as nearby bushes or trees swaying in the wind, the road where people or vehicles regularly pass
by, and high traffic areas
Tap 'Add Mask' then use your finger to highlight the areas of the camera view that you want to exclude from
motion detection. All areas highlighted in blue will be excluded from motion detection. If movement is detected in
those areas, the camera will not trigger and record video.

2 Tap 'Remove Mask' then use your finger to erase currently highlighted areas of the camera view.

3 Tap 'Fill' to highlight the entire camera view. This will exclude all areas from motion detection.

4 Tap 'Clear' to completely remove all highlighted areas from the camera view.

5 Tap to save the Motion Detection Mask setting.

6 Tap to discard any changes and return to the previous screen.

32
SETTING UP FACIAL RECOGNITION

Note: This feature is currently available for the SWIFI-CAM Wire-Free Security Camera only.

1 The Face Recognition video analytics feature uses profiles to represent individuals, such as family members.
Each profile will require enrollment of multiple face images (five different face views) of an individual that you
want the camera to recognize. When the camera detects and identifies an individual matching a profile, you'll
receive a Face Recognition alert notification from the app.
To register a new Facial Recognition profile, tap the "Enroll face" button and follow the on-screen instructions
(as shown on the right figure) to capture the face images of the individual that you want to associate with the
profile. You can enter a name for the profile once all of the required face images have been taken.
NOTE:
• It is recommended that you register the Facial Recognition profiles at the camera location.
• Keep a distance of about 30cm to 70cm from the camera during the registration process.
• Ensure the face is centered and directly in front of the camera. The green dot that is displayed in the video
window indicates where the face should look towards.
• If glasses are worn, ensure the frame of the glasses does not obscure the eyes and there is no reflection
from the lens.
• If the individual occasionally switches between wearing glasses and not wearing glasses (for example,
contact lens may be worn), simply register two separate Facial Recognition profiles (i.e., with and without
glasses) for the individual and name the profiles accordingly.
• To replace an existing Facial Recognition profile, simply tap the profile and start the Facial Recognition
registration process again.
• You can store up to 10 Facial Recognition profiles on the camera.
• To enable the Facial Recognition feature, ensure the camera's Person Detection setting (on the Detection
Settings screen) is not turned Off.
• Facial recognition results may vary depending on many factors (distance, facial expressions, lighting, etc)

33
ADVANCED SETTINGS

The settings available vary depending on the device and will only
appear if the feature is supported.

1 Tap to reboot the camera. If you are having difficulties with the
camera, try rebooting it. A simple reboot can often fix connectivity
issues quickly.

2 Tap to reset camera settings such as the name, timezone, audio,

video, and detection settings to default values.

3 Tap to format the camera’s internal memory (or installed microSD

1 memory card) and permanently erase all recordings on it.

4 Tap to reset the camera to factory defaults. This is usually only

2
necessary for troubleshooting. It isn’t something to do lightly
as it will format the internal memory, wipe the current Wi-Fi
information, and return all of the camera settings (camera name,
timezone, etc) to factory defaults. If your camera is already
3 offline, you can factory reset the camera using the physical Reset
button located on the device. See "Factory Resetting the Camera"
on page 38.
4

34
Appendix
UPDATING YOUR SWANN SECURITY ACCOUNT PROFILE

You can update your Swann Security account profile information at any time. Tap Menu > Profile.

1 Shows the name associated with your Swann Security account. Tap EDIT to update the name.

2 Shows your Swann Security account's timezone. Tap EDIT to change the timezone.

3 Shows the address associated with your Swann Security account. Tap EDIT to update the address.

4 Optional. This can be turned off.

5 Tap to change your Swann Security account password.

Tap to delete all cloud recordings stored in your Swann Security account. Before deleting, make sure you
6
have saved a copy of any cloud recording you want to keep via the Playback tab, as deleted cloud recordings
cannot be recovered.
Tap to delete your Swann Security account. A confirmation link will be sent to your registered email address.
7
Open the link to confirm that you want to permanently delete your Swann Security account.
Note: If a user account has been deleted, all cloud storage data associated with that user will also be deleted
and cannot be recovered.

8 Tap to save any changes made to your Swann Security account profile.

36
CHANGING THE CAMERA'S WI-FI NETWORK

You can easily change the Wi-Fi network that your camera is using, if your home has multiple Wi-Fi access points or if
you have installed a new router.
1. From the app, tap the Devices tab > Select your camera > Wi-Fi .

2. Tap 'Pair Device' on the Change Network confirmation box that is displayed.

If your previous Wi-Fi network has been disconnected and the

camera is no longer online, simply go to App Menu > Pair Device
and follow the on-screen instructions to pair the camera to the new
Wi-Fi network.

3. Follow the on-screen instructions to pair your camera to the new Wi-Fi network.

37
FACTORY RESETTING THE CAMERA

Factory resetting your camera is usually only necessary for troubleshooting. It isn’t something to do lightly as it
will format the internal memory/microSD card (i.e., erase all locally stored clips), wipe the current Wi-Fi pairing
information, and return all of the camera settings to the original factory defaults.
Note: Factory resetting your camera does not remove (unpair) it from your Swann Security account. If you're giving
your camera to somebody else, make sure to remove it from your account first via the Advanced Settings.
Depending on whether your camera status is online or offline, you can perform a factory reset via the app Factory
Reset button or the physical Reset button located on the camera.

METHOD A - VIA ADVANCED SETTINGS (IF CAMERA STATUS IS ONLINE)

1. From the app, tap the Devices tab > Select your camera > Advanced.

2. Tap the Factory Reset button.

3. The camera will reset to factory defaults and restart automatically. When factory reset is complete, the LED
indicator/ring on the camera will blink blue slowly to indicate that it is in pairing mode (on certain models, you will
also hear the device say "Ready for pairing").
IMPORTANT: After factory resetting your device, you'll have to pair it with your Wi-Fi network again. See "Pairing
the Device" on page 7.

SEE NEXT PAGE FOR METHOD B - VIA PHYSICAL RESET BUTTON

38
FACTORY RESETTING THE CAMERA

METHOD B - VIA PHYSICAL RESET BUTTON (IF CAMERA STATUS IS OFFLINE)

1. Locate the Reset, SET and/or Pair button (see below figures) on the camera. Make sure the camera is plugged
into the power supply or USB charger.

Xtreem Wireless Security Camera SwannBuddy Video Doorbell CoreCam Security Camera

SET Button SET Button RST (pinhole)

Button
RST (pinhole) Reset Button
Button

SpotCam/Outdoor Security Camera 4K Floodlight Security Camera Floodlight Security Camera

Reset Button Reset Button

Reset Button

Wire-Free Security Camera Security Tracker Camera Fourtify Wi-Fi Security System Main Camera

Reset Button Pair Button

Reset Button

2K Indoor Wi-Fi Security Camera Pan Tilt Security Camera Alert Indoor Security Camera

Reset Button Reset Button

Reset Button

—> CONTINUED NEXT PAGE

39
FACTORY RESETTING THE CAMERA

2. Find the factory reset procedures for your device below:

2a. For (SWIFI models) Indoor/Spotcam/Outdoor/Floodlight/Pan Tilt/Tracker Camera
Press and hold the Reset button for 20 seconds until the blue LED indicator on the camera turns off. Release the
Reset button. The camera will start the factory reset process which can take up to 2 minutes.
2b. For (SWIFI-XTRCAM) Xtreem Wireless Security Camera / (SWIFI-BUDDY) SwannBuddy Video Doorbell
Press and hold the SET and RST buttons simultaneously, then release the RST button) and continue holding
the SET button until the LED starts blinking red. Release the SET button. The camera will start the factory reset
process which can take up to 2 minutes.
2c. For (SWIFI-CORECAM) CoreCam Security Camera
Make sure the Power switch is in the ON position. Press and hold the Reset button (for about 10 seconds) until the
LED indicator on the camera turns off. Release the Reset button. The camera will start the factory reset process
which can take up to 2 minutes.
2d. For (SWIFI-FOURTIFY4) Fourtify Wi-Fi Security System Main Camera
Press and hold the Reset button for 10 seconds. Release the Reset button. You'll hear the camera say "Restore
factory settings and format SD card". The camera will start the factory reset process which can take up to 2
minutes.
2e. For (SWIFI-CAM) Wire-Free Security Camera
Press and hold the Reset and Pair buttons simultaneously, then release the Reset button and continue to hold
only the Pair button for another 25 seconds until the blue LED indicator on the camera turns off. Release the Pair
button. The camera will start the factory reset process which can take up to 2 minutes.
3. When factory reset is complete, the LED indicator/ring on the camera will blink blue slowly to indicate that it is in
pairing mode (on certain models, you will also hear the device say "Ready for pairing").
IMPORTANT: After factory resetting your device, you'll have to pair it with your Wi-Fi network again. See "Pairing
the Device" on page 7.

40
FINDING YOUR DVR/NVR PASSWORD

You can easily find the password for any DVR/NVR associated with your Swann Security account. This can be
particularly helpful when you need to log into your DVR/NVR locally but have forgotten the password.

1. From the app, tap the Devices tab > Select your DVR/NVR.

2. Tap on the Password field. This will trigger a security challenge on your phone.

3. Depending on the type of screen lock you have set on your phone, you'll be prompted to use your phone's
biometrics (passcode, fingerprint, etc) or your Swann Security account password for authentication. This is to
make sure that it is actually you who is wanting to view the stored password.
4. Your DVR/NVR password is revealed in the Password field.

41
FAQS: GENERAL

I have forgotten my Swann Security account password. How do I reset it?

Tap the “Forgot Password” link on the Sign In screen of the Swann Security app and submit the email address that you
used to create your account. You'll shortly receive an email with instructions on how to reset your account password.

Can I access my device with another phone?

Yes. Just install the Swann Security app on your other phone and sign in using the same Swann Security account
credentials. For privacy, make sure to sign out of the app on any secondary devices before switching back to your
primary phone.

Can I register my device to another Swann Security account?

A device can be registered to a single Swann Security account only. If you want to register the device to a new
account (for example, if you want to give the device to a friend), you'll first need to remove the device (i.e., unpair)
from your account. Once removed, the device can be registered to another Swann Security account.

How do I find my device's ID?

For CCTV systems: The device's ID is listed on a sticker located on the top of the device.
For SWIFI cameras: The device's ID (or MAC address) is listed on a sticker located on the back, bottom or base of the
device.
If the device is already paired to your account, you can find the device's ID in the app: Device Settings > Select the
device > Technical details

Why am I not receiving push notifications?

Ensure that the "Do Not Disturb" toggle on the Activity tab has not been enabled in the app, as this will suppress all
push notifications from Swann Security.

Will I be able to stream live video if I'm travelling overseas?

As long as your mobile phone and the Swann Security devices are both connected to the internet, you can
conveniently check in on your devices via the Swann Security app from anywhere in the world.

Why is live video slow to load?

Camera streaming issues may be caused by any of the following:
• Poor internet/Wi-Fi connection (e.g., weak spots in your cellular/wireless network coverage) is the most common
reason. Test your internet speed at speedtest.net. We recommend internet speeds of at least 2 Mbps for optimal
streaming performance. You can also install a Wi-Fi extender to improve the Wi-Fi coverage throughout your
home and ensure the camera receives a strong Wi-Fi signal where it is located.
• Limited internet bandwidth at home, for example, other video streaming services running at the same time on
your network can cause congestion slowing down the internet upload and download speeds. As a general rule,
the more devices you have connected to your Wi-Fi router, the more internet bandwidth you'll need. Contact your
Internet Service Provider (ISP) and ask about upgrading your plan to get more bandwidth.

Why is the video event history not loading in the Playback tab?
After launching the Swann Security app, please allow a moment for camera tiles to load live video before trying to
retrieve the video event history of your cameras from the Playback tab.

42
FAQS: WI-FI CAMERAS

I cannot connect the camera to my Wi-Fi network. How do I fix this?

• Make sure the Wi-Fi network that you want the camera to join is not an unencrypted (open) network or 5GHz band
network.
• Test your Wi-Fi network with other devices such as smart TV to make sure it is operating properly. Bring your
phone to the location where your camera will be installed and check the Wi-Fi icon on your phone—at least 2
bars is recommended for the Wi-Fi signal to be considered reliable.
• Wi-Fi quality can vary significantly at different locations around the home due to environmental factors such as
home construction type (e.g., metal objects are generally known to block Wi-Fi signals. A camera mounted on a
metal surface may experience more Wi-Fi problems) and wireless interference from other electronic devices.
• If you're getting a weak Wi-Fi signal or can’t connect to Wi-Fi at the installation site, try moving your router closer
(to provide a stronger signal), installing a Wi-Fi extender (to increase signal coverage) or selecting another location
with better Wi-Fi coverage. Be mindful of the physical barriers located between the camera and router. Ideally, try
to place your camera within a clear line of sight to your router.
• The Wi-Fi connection may not be stable during pairing. Try moving the camera closer to your WI-Fi router.
• The Wi-Fi network password is case sensitive, so make sure to enter it exactly the same as it was created or as
found on your Wi-Fi router.
• Check whether your Wi-Fi router is using MAC filtering. MAC filtering provides an extra level of security by ensuring
that no unknown devices can connect to your Wi-Fi network without prior authorization. If you cannot disable MAC
filtering, you will need to add the camera’s MAC address to the router’s white-list of allowed devices. You can find
the camera's MAC address printed on a label at the bottom of the device.

Can I use my camera without an internet connection?

No, your camera requires a Wi-Fi network connection with internet access so you can stream live video to your
phone and manage the camera's settings.

Why is my camera offline?

Occasionally you might get a notification that your camera is offline. When your camera can't be reached by the
Swann Security server, you'll get a notification that it is offline. This could mean your internet is down, the internet
connection between your camera and our server is unstable, or your camera has been moved out of range from your
Wi-Fi router. Normally, your camera should come back online by itself once your internet access is available again.
If your camera stays offline for an extended period of time, try turning the power to the camera off for 10 seconds
before turning it back on. You might also want to make sure that your internet connection is working properly. You
can try rebooting your Wi-Fi router to resolve any network connectivity issue.

Why am I getting false motion alerts?

Moving cars, passersby, direct sunlight or reflection may cause unwanted motion detection. To minimize false
motion detections, adjust the camera angle slightly downward and ensure the field of view is focused only on
the immediate area of concern and excludes as much background activity as possible. If placed outdoors, avoid
locations where your camera will be directly exposed to sunlight during the day. Also, take note of shiny surfaces in
the vicinity, such as house or car windows, which can reflect sunlight and trigger your camera's motion sensor. You
can also try lowering the motion detection sensitivity to suit the environment.

Can my camera still record events if my internet connection goes down?

Your camera continues to detect and record events locally to its internal memory even if your home Wi-Fi network
or internet is having issues, as long as your camera is not powered off. Once your camera comes back online, it will
attempt to upload any event clips that were recorded during the downtime to your cloud storage which you can later
view from the Playback tab.

If I set my camera's live view quality to Low, will it also affect the video quality of event clips?
No, event recordings will always be captured in the highest camera resolution available.

(Continued on the next page)

43
FAQS: WI-FI CAMERAS

(For Battery-powered cameras) What can I do to maximize the battery performance on my camera?
Here are some simple and practical tips to get more battery life out of your camera:
• Make sure your camera’s firmware is the latest version.
• Your camera will last longer when you stream at a lower resolution. The fewer pixels that your camera has to
stream, the less power it uses.
• Lower the motion sensor sensitivity or turn off motion detection to conserve battery life when activity
monitoring is not needed.
• Make sure your camera is properly positioned to eliminate any false motion triggering. The more events the
camera records, the faster the battery life will drain.
• As a general rule, the nearer your camera is to your router, the better the wireless connection quality and battery
performance. Your camera will work harder and use more power trying to maintain wireless connection the
further it is away from your router. Consider installing a Wi-Fi range extender if your camera has poor Wi-Fi
reception where it is located.
• Your camera can operate over a wide temperature range, however, in freezing conditions, the battery discharges
more quickly and will not hold a charge for as long as it normally would in more moderate climates.

(For Wi-Fi camera models with cloud storage) How far back can I access my camera's cloud recordings?
Note: Please check the product specifications to find out if the cloud storage feature is available on your camera.
For Wi-Fi cameras with cloud storage, event recordings displayed on the Playback tab will be available for the length
of time determined by the cloud subscription plan associated with the camera. To find out more about the cloud
storage subscription plans available for your cameras, go to App Menu > Secure+ Plans.

Can I disable the siren so it doesn’t sound when my camera is triggered?

Yes, you can easily set your camera not to activate its built-in siren when an event is detected. Go to your camera's
Devices tab > Select the camera > Detection Settings, and under the Siren setting, select OFF.

How long is a camera event clip?

Event clips can be as short as 10 seconds and up to 1 minute in length, depending on how long the sound or motion
activity lasts. The camera will begin recording an event when sound or motion is first detected, and continue to
record until there is completely no sound or motion. If the camera continues to detect sound or motion for longer
than a minute, a new recording will be created as a separate event in the camera's event timeline.

How long does it take for camera recordings to appear on the Playback tab?
Depending on the size of the video and the strength of your network, this can be highly variable. In normal
circumstances, an event should be displayed in the Playback tab video timeline a few minutes after it has been
recorded.

Why doesn't the camera event clip have sound?

Make sure that the camera's microphone volume level is not set to 0% or the volume level set too low—the camera
will not be able to pick up any sound in the background when it is recording the event.

(For devices with local microSD card storage feature) Can my camera record events without a microSD card
installed?
No. Events are first recorded to the camera's local storage (i.e., microSD card) and then uploaded to your cloud
storage. If the camera doesn't have a microSD memory card installed, it can still detect events but will not be able to
record video. The camera will also not be able to download and perform firmware updates without a microSD card.

(For devices with local microSD card storage feature) Why has my camera stopped recording events?
If you’ve recently removed your microSD card from the camera (for example, to copy files to your computer) and then
re-inserted the card, the camera might not have recognized and mounted the microSD card properly. Try restarting your
camera. From the app, go the Devices tab > Select the camera > Advanced and tap the Reboot button.

(For devices with local microSD card storage feature) What is the maximum microSD card size that can be used?
The maximum microSD card size supported is 128GB (class 10 or higher recommended).

44
TROUBLESHOOTING: PAIRING ISSUES

If you're having trouble pairing your device with the Swann Security app, here are some tips may help you solve the issue.
Note: Screenshots are for reference only and may vary depending on device.

• PAIRING ISSUE - "UNABLE TO JOIN THE NETWORK SWANN-SWIFI-XXXXXX"

• Make sure the camera is in pairing mode—check the LED indicator on the camera is blinking blue slowly. If the
camera is not in pairing mode yet, the app will not be able to proceed with the pairing process.
• If you need to enable pairing mode on the camera, just tap "Try again" and follow the on-screen instructions on how
to put the camera in pairing mode. In most cases, you will just need to press and hold the camera's Pair or Reset/RST
button for 5 seconds until the LED indicator starts blinking blue.
• Something might be preventing the Swann Security app from connecting to the camera's Wi-Fi hotspot automatically.
To fix this issue, you'll have to perform a manual connection to the device. Just tap "Setup Manually" and follow the
on-screen instructions (see below figure) on how to manually connect to the camera's Wi-Fi network (SWANN-SWIFI-
XXXXXX where XXXXXX is the last six characters of the device MAC ID) via your phone's Wi-Fi Settings.

• If the advice above did not resolve the issue, you can try the following:
1. Reset the camera to factory settings. For information on how to factory reset the camera, see "Factory Resetting the
Camera" on page 38.
2. Restart your phone.
3. Open the Swann Security app on your phone and try pairing the camera again. Move the camera closer to your phone
to make sure that it's in range.

45
TROUBLESHOOTING: PAIRING ISSUES

• PAIRING ISSUE - "FAILED TO ESTABLISH INITIAL CONNECTION"

• Make sure you know your Wi-Fi network password and that you have entered it correctly. When entering the password,
toggle the icon on the screen to show the password so you can double-check that you've entered the correct
password. Wi-Fi passwords are case-sensitive, so make sure lowercase, uppercase and special characters have been
accounted for.
• Make sure your Wi-Fi network uses the 2.4GHz band (Not 5GHz). If your Wi-Fi router broadcasts separate 2.4GHz and
5GHz networks, make sure to choose the 2.4GHz network. If your router broadcasts the 5GHz network only, contact
your Internet Service Provider for information about your router and how to switch it to dual-band (2.4GHz/5GHz).
• The Wi-Fi connection may not be stable during pairing. Make sure the camera is within range of your Wi-Fi router. Try
moving the camera closer to your WI-Fi router or use a Wi-Fi range extender to improve the Wi-Fi signal throughout
your home.
• Test your Wi-Fi network with other devices such as a smart TV to make sure it is working properly.
• Check whether your Wi-Fi router is using MAC filtering. MAC filtering provides an extra level of security by ensuring
that no unknown devices can connect to your Wi-Fi network without prior authorization. If you cannot disable MAC
filtering, you will need to add the camera’s MAC address to the router’s white-list of allowed devices. You can find the
camera's MAC address printed on a label at the top or bottom of the device.

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ADDITIONAL SUPPORT

If you need further assistance, you can get in touch with us through the app's built-in contact feature.

1. From the app menu, tap Support.

2. Choose from one of the following options:

A• Open the link to the Swann Help Center website where you can find product FAQs, video tutorials, pairing guides, and more.
•
B Call Swann Tech Support. Please have your unique 8-digit support code displayed on the screen ready. This will enable our
support agent to quickly identify your Swann Security account and help you troubleshoot your device.

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The content in this manual is for information purposes only and is subject to change without notice. While
every effort is made to ensure that this manual is accurate and complete at the time of publication, no liability
is assumed for any errors and omissions that may have occurred. For the latest version of this user manual,
please visit: support.swann.com

Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

© 2023 Swann Communications

Swann Security Application Version: 4.11

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