Student Handbook and Prospectus

Master of Business Administration

(Banking & Finance)
(MBF)

January 2023 & July 2023

AICTE Approved Programme from an University with A++ Grade from NAAC

School of Management Studies

Indira Gandhi National Open University
Maidan Garhi, New Delhi – 110068
Website: www.ignou.ac.in

1
 RECOGNITION

• IGNOU is a NATIONAL OPEN UNIVERSITY established by an Act of Parliament in 1985 (Act

No. 50 of 1985).

• It is the First Open University in the Country to have been accredited with the highest A++ Grade
by NAAC.

• IGNOU has been exempted from applicability of UGC (Open and Distance Learning Programme
and Online Programme) Regulations, vide Letter No. F. No. 1-8/2019 (DEB-I) dated 9th August
2019 & F.No.2-/2019 (OL) dated 17th March, 2020.
(http://ignou.ac.in/userfiles/Exemption%20from%20UGC%20regulations.pdf)

• The Degrees/ Diplomas/ Certificates issued by IGNOU are recognised by all the member
institutions of the Association of Indian Universities (AIU) and are at par with the corresponding
Degrees/ Diplomas/ Certificates issued by all Indian Universities/ Deemed Universities/ Institutions
etc.

• The UGC Notification No. F. 1-1/2020(DEB-I) dated 4th Sept., 2020 regarding recognition of
Degrees and Certificate acquired through ODL mode states as under: ―

“22. Equivalence of qualification acquired through Conventional or Open and Distance

Learning and Online modes.─ Degrees at undergraduate and postgraduate level in conformity
with UGC notification on Specification of Degrees, 2014 and post graduate diplomas awarded
through Open and Distance Learning mode and/or Online mode by Higher Educational
Institutions, recognised by the Commission under these regulations, shall be treated as
equivalent to the corresponding awards of the Degrees at undergraduate and postgraduate
level and post graduate diplomas offered through conventional mode.”

• All the Programmes are recognized by AICTE vide Letter No. F.No. North-West/2022- 23/1-
112783440263 dated 31-May, 2022.

January, 2023
© Indira Gandhi National Open University, 2023

All rights reserved. No part of this work may be reproduced in any form, by mimeograph or any other
means, without permission in writing from the Indira Gandhi National Open University.

Further information on the Indira Gandhi National Open University courses may be obtained from the
University’s office at Maidan Garhi, New Delhi-110 068.

2
AT A GLANCE
Name of the Programme Programme Eligibility Duration Fee
Code
Master of Business MBF Passed Bachelor Degree of Min.: 2 Years Programme
Administration (Banking Minimum 3 years duration with Max.: 4 Years fee: Rs. 15,500/-
and Finance) at least 50% marks (45% in case per semester.
of candidates belonging to
reserved category).
S/he should have passed the
CAIIB examinations of the
Indian Institute of Banking &
Finance, Mumbai, and awarded
the requisite
qualification/credentials therefor
by the Institute;
S/he should have been working
with the banking or financial
services sector for a period of at
least two years

Master of Business Administration (Banking and Finance) (MBF)

• Student Handbook & Prospectus would be available online only at www.ignou.ac.in
• Application Form is to be filled through online mode only.

3
 Contents
Page Nos.
1.0 Indira Gandhi National Open University (IGNOU ........................................................................................................... 5
1.1 The Schools of Studies ........................................................................................................................................................... 5
1.2 Special Features ...................................................................................................................................................................... 6
1.3 Academic Programmes ........................................................................................................................................................... 6
1.4 Course Materials ..................................................................................................................................................................... 6
1.5 Credit System ......................................................................................................................................................................... 6
1.6 Student Support Services ........................................................................................................................................................ 6
1.7 Delivery Systems .................................................................................................................................................................... 7
2.0 School of Management Studies ............................................................................................................................................. 8
3.0 Master of Business Administration ..................................................................................................................................... 9
3.1 Salient Features of the Programme ......................................................................................................................................... 9
3.2 Eligibility ................................................................................................................................................................................ 9
3.3 Duration .................................................................................................................................................................................. 9
3.4 Medium of Instruction ............................................................................................................................................................ 9
3.5 Programme Structure .............................................................................................................................................................. 9
3.6 Admission Process ................................................................................................................................................................ 11
3.7 Programme Fee ..................................................................................................................................................................... 11
3.8 Exit Certification .................................................................................................................................................................. 11
3.9 Evaluation ............................................................................................................................................................................. 12
3.10 Tentative Schedule of Operations ....................................................................................................................................... 12
3.11 Grievance Redressal ........................................................................................................................................................... 12
4.0 University Rules .................................................................................................................................................................. 14
4.1 Validity of Admission........................................................................................................................................................... 14
4.2 Simultaneous Registration .................................................................................................................................................... 14
4.3 Re-Registration ..................................................................................................................................................................... 14
4.4 Additional Time for Learners with Disability....................................................................................................................... 14
4.5 Reservation ........................................................................................................................................................................... 14
4.6 Scholarships.......................................................................................................................................................................... 14
4.7 Fee Exemption for SC/ST Students under SC/ST & TSP Schemes ...................................................................................... 15
4.8 Registration Fee, Cancellation of Admission and Return of Fee .......................................................................................... 15
4.9 Study Material and Assignments .......................................................................................................................................... 15
4.10 Correction of Address and Study Centre Change ............................................................................................................... 15
4.11 Change of Region ............................................................................................................................................................... 15
4.12 Correction/ Change of Name/ Surname of Learner ............................................................................................................ 16
4.13 Dispute on Admission and Other University Matters ......................................................................................................... 16
4.14 Migration Certificate .......................................................................................................................................................... 16
4.15 Recognition of IGNOU Programmes ................................................................................................................................. 16
4.16 KVS Employees ................................................................................................................................................................. 16
4.17 Prevention of Mall Practices / Notice for General Public ................................................................................................... 16
4.18 Placement Services ............................................................................................................................................................. 17
4.19 Equal Opportunity Cell....................................................................................................................................................... 17
5.0 List of Management Faculty ............................................................................................................................................... 18
6.0 Guidelines for submission of assignments......................................................................................................................... 19
6.1 Assignments ......................................................................................................................................................................... 19
7.0 Course outlines .................................................................................................................................................................... 21
8.0 Project Guidelines …………………………………………………………………………………………………………..49
9.0 Contact Us ............................................................................................................................................................................ 60
IGNOU policy for prevention, prohibition and punishment of sexual harassment of women at the workplace ...................................... 61

4
1.0 INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
The Indira Gandhi National Open University (IGNOU), established by an Act of Parliament in 1985, has
continuously striven to build an inclusive knowledge society through inclusive education. It has tried to increase
the Gross Enrolment Ratio (GER) by offering high-quality academic programmes through the Open and
Distance Learning (ODL) mode.

The University began its operations in 1987 by offering two academic programmes, i.e., Diploma in
Management, and Diploma in Distance Education.

Today, it serves the educational aspirations of large number of students in India and Abroad through 21 Schools
of Studies and a large network of Regional/Learner Support Centers. The University offers large number of
programmes at Certificate, Diploma, Degree, and Doctoral levels. The University is also supported by large
number of academic counselors who are from conventional Institutions of higher learning, professionals, and
people from industry, among others.

The mandate of the University is to:

• Provide access to higher education to all segments of the society;

• Offer high-quality, innovative and need-based programmes at different levels, to all those who require
them;
• Reach out to the disadvantaged by offering programmes in all parts of the country at affordable costs.

To achieve the twin objectives of widening access for all sections of society and providing continual professional
development and training to all sectors of the economy, the University uses a variety of media and latest
technology in imparting education.

The University has made a significant mark in the areas of higher education, community education and continual
professional development. The University has been networking with reputed public institutions and private
enterprises for enhancing the educational opportunities being offered by it.

As a world leader in distance education, it has been conferred with awards of excellence by the Commonwealth
of Learning (COL), Canada.

Recently, the National Assessment and Accreditation Council (NAAC) awarded A++ Grade (the highest
grade) to the University.

1.1 The Schools of Studies:

With a view to developing interdisciplinary studies, the University operates through Schools of Studies. Each
School is headed by a Director who arranges to plan, supervise, develop and organize its academic programmes
of courses in co-ordination with the Faculty and the different academic, administrative and service wings of the
University. The emphasis is on providing a wide choice of courses at different levels through various
programmes. Currently IGNOU has the following schools of studies:

• School of Agriculture • School of Journalism and New Media Studies

• School of Computer and Information Sciences • School of Law
• School of Continuing Education • School of Management Studies
• School of Education • School of Performing and Visual Arts
• School of Engineering and Technology • School of Sciences
• School of Extension and Development Studies • School of Social Sciences
• School of Foreign Languages • School of Social Work
• School of Gender and Development Studies • School of Tourism and Hospitality Services Management
• School of Heath Sciences • School of Translation Studies and Training
• School of Humanities • School of Vocational Education and Training
• School of Interdisciplinary and Trans-disciplinary
Studies

5
1.2 Special Features:
Some of the special features currently practiced by IGNOU are:

• flexible admission rules

• provision of equal opportunity of admission to people from all over the country,
• provisions of learning at one’s own pace, place and time,
• cost-effective and cost-efficient education operations
• multi-media approach in the preparation of course packages,
• self-instructional Printed and Audio/Video course materials
• network of Learner support centers throughout the country and in some other countries
• face-to-face Counselling and Tele-Counselling
• continuous evaluation through assignments,
• provision of terminal examination two times a year
• telecast of Video Programmes on Doordarshan
• Interactive Satellite Aided communication Network (teleconferencing)
• Interactive Radio Counselling

1.3 Academic Programmes:

The University offers Certificates, Diplomas, Advance/ Post Graduate Diplomas and Degrees, which are
conventional as well as innovative. Most of these programmes have been developed after an initial survey of the
need for such programmes. They are launched with a view to fulfilling the learners’ needs for:

• certification,
• improvement of skills,
• acquisition of professional qualifications,
• continuing education and professional development at workplace,
• self-enrichment,
• diversification and updating of knowledge, and
• empowerment.

1.4 Course Material:

Learning materials are prepared for the courses by teams of experts drawn from conventional universities,
management institutions and professionals from all over the country and in-house faculty. These materials are
edited by the contents experts and language experts at IGNOU before they are finally sent to the press.
Similarly, audio and video programmes are produced in consultation with the course writers, in-house faculty
and producers. The materials are previewed and reviewed by the faculty as well as outside experts and edited or
modified wherever necessary before they are dispatched to the Learner support centres, content uploaded at
‘eGyankosh’ and Telecast through ‘Gyan Darshan’.

1.5 Credit system:

The University follows the ‘Credit System’ for most of its programmes. Each credit amounts to 30 hours of
study comprising all learning activities. Thus, a four credit course involves 120 hours of study. All management
courses are 4 credit courses except the project course which is of 8 credits. This helps the student to understand
the academic efforts one has to put in, in order to successfully complete a course. Completion of an academic
programme (Degree, Diploma or Certificate) requires successful clearing of both, the assignments and the term-
end-examination of each course in a programme.

1.6 Student Support Services:

IGNOU has established a number of learner support centres throughout the country. Learner support centres
provide counseling facilities at periodic intervals; act as information centres, and as examination centres.

6
Currently about 350 learner support centres provide counseling facilities for the Management Programme.
Learner support centres also have a basic library of management book for reference purposes. Each student is
assigned to a study centre where s/he also submits assignments to the study centre coordinator. To coordinate
the learner support centres, the University has established 56 regional centres all over the country. The
University has also established 6 IGNOU-Army, 4 IGNOU-Navy, and one IGNOU-Assam Rifles Recognised
Regional Centres to cater to the need of Army, Navy and Assam Rifles personnel respectively. List of Regional
Centres and Learner Support Centres (LSC) for Management Programmes are available at
http://www.ignou.ac.in/userfiles/List%20of%20RC%20&%20LSC.pdf

1.7 Delivery System:

The methodology of instruction in this University is different from that of the conventional Universities. The
Open University System is more learners oriented and the learner is an active participant in the teaching learning
process. Most of the instruction is imparted through distance, rather than Face to-Face communication. The
University follows a multi-media approach for instruction. It comprises:

a) Print Material: The printed material of the programne is supplied to the learners in the form of a single
printed book/e-book, which is divided into Blocks and Units.

b) Audio-Visual Material Aids: The learning package contains audio and video programmes which have
been produced by the University for better clarity and enhanced understanding of the course material given
to the student. These programmes are usually of 25-30 minutes duration. The audio programmes are run
and video programmes are screened at the learner support centres during the hours of the counseling
session. The video programmes of Management Studies are telecast on Doordarshan. Some of the selected
stations of All India Radio also broadcast the audio programmes. Students can confirm the broadcast
schedule for the programmes from their LSC. The information is also provided on the University website.

c) Counselling Sessions: Normally, counseling sessions are held as per a schedule drawn before hand by the
Study Centre Coordinator. They are held on weekend, i.e. Saturday and Sunday. Further, the University
conducts live phone-in-programmes through various stations of All India Radio. Schedule of these phone-
in-programmes would be available at the University website/learner support centres. Live teleconferencing
sessions are also conducted through interactive TV Channel.

d) eGyanKosh: The IGNOU eGyanKosh (http://egyankosh.ac.in/), one of the world’s largest repositories of
educational resources in higher education, is available for the learners and teachers, and public at large for
free. The eGyanKosh currently houses the self-learning material of over 2500 courses and a large number
of video programmes of IGNOU. The IGNOU learners are encouraged to make use of these resources for
their learning.

e) IGNOU e-Content Mobile App: IGNOU-e-Content Mobile App is an official mobile app of Indira
Gandhi National Open University (IGNOU). This app is an ICT initiative of IGNOU to provide Digital
Learning Environment to IGNOU learners by extending Technology Enhanced Learner Support Services to
them. The aim of this initiative is to disseminate the digitised course material to IGNOU Learners. IGNOU
learners can use this app to access their course material through their hand held devices such as Mobile
Phones and Tablets, etc.

f) Audiobooks: Self learning materials of MBA programme are also available in aubook format. They are
available on the eGyankosh platform along with the SLMs.

7
2.0 SCHOOL OF MANAGEMENT STUDIES
The School of Management Studies began its academic operations in 1987 with the launch of Diploma in
Management as a pilot programme of the University. The School today offers 14 programmes in Management
and 13 programmes in Commerce.

The school has international presence and is offering its programmes in various African and Asian countries.

The School follows a multimedia approach in programme delivery. It comprises self-learning printed course
material, supporting audio-video programmes, face to face interaction with academic counselors at learner
support centres, assignment for assessment and feedback, telecast of video programmes on Doordarshan,
broadcast of Audio / Video programmes through Gyan Vani (interactive radio counseling) and teleconferencing
through Gyan Darshan, Swayamprabha, and DTH. The School adopts many other learner friendly features
available on IGNOU platform.

The programmes offered by the School are designed in modular format offering maximum flexibility to the
learners including multiple exit points. In recent years the school has collaborated with various apex institutions
to develop programmes catering to the needs of specific target groups.

The School of Management Studies has been established to provide developmental avenue for working
personnel and professionals for acquiring management qualifications to upgrade and refine their managerial
skills, capabilities, and orientation. The School aims to impart lifelong learning opportunities to the learners in
the specific domains like leadership, entrepreneurial skills, and professional competence. The Programmes
offered by the School are useful and geared to fulfill identified gaps in the corporate and business world.

Looking at the demand for online education management discipline of School of Management Studies is offering
an online MBA programme from January 2022 academic session. The delivery of the programme is completely
online based on the LMS platform of the University. The online MBA programme is also recognized by AICTE.

Programs offered by the School under Management Discipline are:

1. Ph. D. (Management)
2. Master of Business Administration (MBA)
3. Master of Business Administration (Banking & Finance)
4. Master of Business Administration (Human Resources Management)
5. Master of Business Administration (Financial Management)
6. Master of Business Administration (Marketing Management)
7. Master of Business Administration (Operations Management)
8. Master of Business Administration (Online)
9. Post Graduate Diploma in Human Resource Management (PGDIHRM)
10. Post Graduate Diploma in Marketing Management (PGDIMM)
11. Post Graduate Diploma in Financial Management (PGDIFM)
12. Post Graduate Diploma in Operation Management (PGDIOM)
13. BBA in Services Management
14. Certificate in NGO Management (CNM)

8
3.0 Master of Business Administration (Banking and Finance) (MBF)
These programmes are AICTE recognized Post Graduate Degree programme designed to develop the skills
required for careers in business and management. The programme is designed by renowned management experts
keeping in view the latest industry requirements and practices. All the courses are contemporary, covers diverse
areas of study in business and management and relevant to the present-day needs. It is uniquely designed for
bothfresh graduates and the working personnel.

3.1 Salient Features of the Programme(s):

Some of the salient features of the programme(s) are:

• AICTE approved Programme

• Offered across pan India and in selected Countries outside India
• Contemporary curriculum and latest study material
• Affordable fee
• Flexible learning

3.2 Eligibility:

Passed Bachelor Degree of Minimum 3 years duration with at least 50% marks (45% in case of candidates belonging to
reserved category).

S/he should have passed the CAIIB examinations of the Indian Institute of Banking & Finance, Mumbai, and awarded
the requisite qualification/credentials therefor by the Institute;

S/he should have been working with the banking or financial services sector for a period of at least two years

3.3 Duration:
The minimum duration of the programme is 2 years and the maximum duration is 4 years.

Students will be allowed to register/re-register seven courses in a semester to enable them to register/re-register
all the required 28 courses for the award of MBA (Banking and Finance) Degree in four semesters (i.e. two
years). The student has to register for the programme in the first semester and subsequently re-register for all
the other semesters.

3.4 Medium of Instruction:

The medium of Instruction for this programme is English.

3.5 Programme Structure:

Courses 1st Semester-I 2nd Semester 3rd Semester 4th Semester
Core 7 (Seven) 7 (Seven) 2 (Two) 4 (Four)
Specialisation - - 4 (Four) 3 (Three)
Project - - 1 (One) -
(Equivalent to 2 courses)

• The MBA (Banking and Finance) Programme consists of 28 courses in all and includes:

a) Twenty (20) Core courses (from MMPC-001 to MMPC-020)

b) Seven (07) courses from specialisation area
c) One (01) Project course (MMPP-001 equivalent to 2 courses)

• Students need to select 7 courses in each of the semesters during the programme.
• Students need to select only MMPC-001 to MMPC-007 (Seven courses) in the 1st semester (All Courses
9
 Compulsory) and need to select only MMPC-008 to MMPC-014 (Seven courses) in the 2nd semester (All
Courses are Compulsory).
• The School offers different areas of specialisation like; Human Resource management, Financial
Management, Operations Management, Marketing Management, and Services management in this MBA
programme and the student can choose any one specialisation area in which S/he wants to have his MBA
degree.
• Student need to select MMPC-015, MMPC-0016 & MMPP-001 (three courses) and four (04) courses
from chosen specialisation in the 3rd semester.
• Student need to select MMPC-017 to MMPC-020 (four compulsory courses) and three (03) more courses
from chosen specialisation in the 4th semester.
• Student need to select a total of 7 specialisation courses in order to get his MBA (Banking and Finance)
degree.
• MMPP-001 (Project Course) is equivalent to two courses. The fee will be equivalent to two courses.
However, for registration purposes MMPP-001(project course) is treated as one course.
• In order to get an MBA (Banking and Finance) degree a student has to complete 28 courses with a total
credit weightage of 116credits. They are as follows:
a) 20 Core Courses of 4 Credit each = 80 Credits.
b) One Project course of 8 credits
c) 7 Courses from any one area of Specialization of 4 credits each = 28 credits

Programme structure of each of the MBA (Banking and Finance) programme is presented below. The detailed
course outlines are given in the Appendix 1.

Semester-wise courses to be selected for registration / re-registration:

Course code Course Title Course code Course Title

Semester -1 (7 Courses) Semester-2 (7 Courses)
MMPC-001 Management Functions and MMPC- Information Systems for Managers
Organisational Processes 008
MMPC-002 Human Resource Management MMPC- Management of Machines and Materials
009
MMPC-003 Business Environment MMPC- Managerial Economics
010
MMPC-004 Accounting for Managers MMPC- Social Processes and Behavioural
011 Issues
MMPC-005 Quantitative Analysis for MMPC- Strategic Management
Managerial 012
Applications
MMPC-006 Marketing Management MMPC- Business Laws
013
MMPC-007 Business Communication MMPC- Financial Management
014
Semester-3 (7 Courses) Semester-4 (7 Courses)
MMPC-015 Research Methodology for MMPC- Advanced Strategic Management
Management 017
Decisions
MMPC-016 International Business Management MMPC- Entrepreneurship
018
MMPP-001 Project Course MMPC- Total Quality Management
(Equivalent to 2 Courses) 019
MMPC- Business Ethics and CSR
020
Any three courses from following:
MMPB-001 Bank Financial Management MMPB-002 International Banking Management
MMPB-004 Risk Management in Banks MMPB-003 Information Technology and Digital
MMPB-006 Corporate Governance in Banking Banking
and Financial Sector MMPB-005 Marketing of Financial Services
MMPF-011 Management of Insurance Services
MMPF-006 Management of Financial Services

10
Admission Process

Admission into this programme is done through online and the link for the same will be available at IGNOU
website (www. ignou.ac.in). After going through the above given eligibility conditions a student can register for
this programme. The student has to Register for the programme in the first semester and subsequently Re-
Register for all the other semesters.

3.6 Programme Fee:

The student has to pay Rs.15,500/- per semester.

3.7 Exit Certification

A student can get her/his MBA (Banking and Finance) degree once s/he completes all the specified 28 courses.
However, if a student wishes to exit the programme after completion of the specified courses of 1 st and 2nd
semesters (56 credits), an exit option is provided at her/his specific request only, resulting in award of Post
Graduate Diploma in Management (PGDIM).

3.8 Evaluation:
The evaluation system of the programme for all the courses, except the project course, is based on two
components:

a) Continuous evaluation in the form of Assignments (weightage: 30%):

This component carries a weightage of 30%. There will be one graded assignment per course. The assignment is
to be submitted to the Co-ordinator of the learner support Centre to which the student is assigned or attached
with. Students are required to attempt the assignments which are prescribed for that semester.

b) Term End Examination (TEE) (weightage: 70%):

Term End Examinations will be held twice every year in the months of June and December. The students are at
liberty to appear in any of the examinations conducted by the University during the year. A student will be
allowed to appear in the Term-End Examination, only after s/he has registered for that course and submitted the
assignment of that course.

C) For Project course the evaluation is based on the project report submitted by the student only.

Letter grade system is used in this programme. These letter grades are:
A = Excellent
B = Very Good
C = Good
D = Satisfactory
E = Unsatisfactory

For successfully qualifying a course, a student will have to obtain at least ‘C’ Grade in both continuous and
term-end examinations and also the overall average grade should be at least ‘C’ grade for the successful
completion of that course.

Following is the system of converting the overall letter grades to percentage equivalents:
A = 80% and Above
B = 60% to 79.9%
C = 50% to 59.9%
D = 40% to 49.9%
E = Below 40%
11
Term-end Examination

The learners are required to fill in the Examination form to appear in the TEE each time i.e., for every exam
(June/December) a learner has to apply afresh. The Examination Forms are accepted online only as per the
schedule given below:
Dates for submission of Examination Form
For June TEE For December TEE late Fee
1st March to 31st March 1st September to 30th September NIL
1st April to 15th April 1st October to 15th October Rs. 1000/- (The exam centre will
be the city where RC is located)
Please note that the dates mentioned above are subject to change. Please check the actual dates on the
University website.

Examination fee and Mode of Payment

Examination Fee Mode of Payment

@ 200 per theory course Credit Card/Debit Card/Net Banking
Examination fee once paid is neither refundable nor adjustable even if the learner fails to appear in the
examination.

3.9 Tentative Schedule of Operations

Activities January - June Semester July - December Semester

i) Despatch of Study Material to During first half of December of During first half of June
begin preceding year
ii) Counselling January-May July-November
iii) Submission of Assignments 30th April 31st October
iv) Assignment feedback 15th May 15th November
v) Term-end Examination June December
vi) Dates for submission of As notified by Student Evaluation Division (SED) and displayed on
Examination Forms Through IGNOU’s website www.ignou.ac.in
Online at IGNOU website
www.ignou.ac.in
vii) Dates for Online As notified by Student Registration Division (SRD) and displayed
Re-registration on IGNOU’s website www.ignou.ac.in
for next semester
(Dates are subject to change due to unforeseen circumstances).

1) Examination fee is Rs. 200/- per course

2) Examination Form should be filled up and submitted through IGNOU website www.ignou.ac.in till March
31st, and September 30th for June and December Term-end examination respectively. For exact
dates/information please visit www.ignou.ac.in.
3) Examination Form is to be submitted Online only as per instruction/Guidelines available at IGNOU website
i.e. www.ignou.ac.in.

3.10 Grievance Redressal:

IGNOU has a robust mechanism in place for redressal of student grievances. A Special Online Portal – IGNOU
Grievance Redress and Management (iGRAM) has been developed for this purpose. Students can submit their
grievances on iGRAM online and track the response. iGRAM can be accessed at http://igram.ignou.ac.in/.

A dedicated Student Service Centre has been set up at the HQ to respond to the queries and grievances of the
students. The Student Service Centre can be contacted at the contact details provided below:

12
1 General Enquiry (Student Support Services and Phone: 011-29572514, 29572513, 29572516
Student Grievances, pre-admission Inquiry of various
Programmes in IGNOU, etc)
2 Director, SSC, IGNOU, Maidan Garhi, New Delhi - Phone: 011-29572505
110068 Email: [email protected], [email protected]

13
4.0 UNIVERSITY RULES
The University reserves the right to change the rules from time to time. However, latest rules will be applicable
to all the students irrespective of the year of the registration.

4.1 Validity of Admission

Learners offered admission have to join on or before the due dates specified by the University. In case they want
to seek admission for the next session, they will have to apply afresh and go through the admission process
again.

4.2 Simultaneous Registration

Students who are already enrolled in a programme of one year or longer duration can also simultaneously
register themselves for any Certificate programme of Six months duration. However, if there is any clash of
dates of counselling or examination schedule between the two programmes taken by the student, University will
not be in a position to make adjustment. However simultaneously pursuing two academic Programmes at degree
level, either from the same University, or one from the Open University (under ODL mode) and the other from
Conventional University (regular or face-to- face mode) is not permitted, as of now.

4.3 Re-Registration

“Re-registration” means registration in the next semester/year of a programme, wherever applicable. Learners
are advised to submit the Re-Registration (RR) forms ‘Online’ on the web portal www.ignou.ac.in. as per the
schedule notified by the University from time to time, irrespective of the fact that whether the learners appeared
in the examination or not or whether they have passed or not in the course(s) registered in the current academic
session. If the Re-Registration in any of the programme is not available online or for any other reason as
specified by the University, Learners should submit their RR forms at the respective Regional Centre only.
International students of the University pursuing their programme from India are also advised to submit re-
registrations form online. Offline forms, if any, may be submitted to the International Division of the University.

4.4 Additional time for Learners with Disability

Learners with disability of 40% or more are given additional 2 (two) years beyond the maximum duration
prescribed for all academic programmes. Learners with disability seeking benefit of the aforesaid facility should
submit the ‘Disability Certificate’ issued by the competent authority at the Regional Centre concerned, which, in
turn will verify it, make entry in the data base and transmit the data to SRD for updating in the Master records.

4.5 Reservation

The University provides reservation of seats for Scheduled Castes and Scheduled Tribes, non-creamy layer of
OBC, Economically Weaker Sections, War Widows, Kashmiri Migrants and Physically Handicapped learners,
as per the Government of India rules, for admission to its programmes in which there are limited number of seats
and admission is through a merit list. However, submission of forged certificate under any category shall make
the student liable not only for cancellation of admission but also legal action as per Government of India rules.

4.6 Scholarships

The learners enrolled in IGNOU are eligible for Government of India Scholarships. They are advised to visit the
National Scholarship Portal of the Government of India and submit their application online. For further details
students may contact their Regional Centre. Students belonging to the Scheduled Caste category may apply for
financial assistance under the Centrally Sponsored Scheme of Post Matric Scholarship. Students belonging to the
Scheduled Tribe category may apply for financial assistance under the Centrally Sponsored Scheme of Post
Matric Scholarship.

14
4.7 Fee Exemption for SC/ST Students under the SCSP and TSP Schemes

The University provides exemption of programme fee to students from SC/ST category as per its policy. The
policy is reviewed for every admission cycle. Students are advised to visit the University website or contact the
Regional Centre to know about the latest provisions. The SC and ST students who are employed or who are
availing any kind of fellowship or fee exemption from other agencies are not eligible for fee exemption under
SCSP/TSP scheme. The exemption of fee is confined to Programme Fee mentioned in this Admission Prospectus
only. The scheme will not exempt late fee (if any), term-end-exam fee, convocation, fee etc.

4.8 Registration fee, Cancellation of Admission and Refund of Fee

A non-refundable Registration Fee of Rs. 200/- (unless specified otherwise) shall be charged along with the
programme fee of first semester/year at the time of admission. If a student applies for cancellation of admission
and refund of fee, the refund request will be considered as per the University policy as under:

a. Before the last date for submission of admission form – the fee paid will be refunded after deduction of
Rs.200/-
b. Within 15 days from the last date for submission of admission form – the fee paid will be refunded after
deduction of Rs.500/-
c. Within 30 days from the last date for submission of admission form – the fee paid will be refunded after
deduction of Rs.1,000/-.
d. After 30 days from the closure of the last date – No refund will be allowed.
e. In cases of (a) to (c) above, the candidate will make a written request to the Regional Director concerned
for such a refund.

4.9 Study Material and Assignments

The University sends study material to the students by Registered post/ Speed Post and if a student does not
receive the same for any reason; whatsoever, the University shall not be held responsible for that. For non-
receipt of study material, learners are required to write to the Registrar, Material Production and Distribution
Division, IGNOU, Maidan Garhi, New Delhi – 110 068.

The University has a provision to provide soft copy of the self-learning material in place of printed material. A
learner opting for the soft copy will be given a discount of 15% in the Programme Fee. The Option to this effect
has to be indicated by the learners while filling in the Online Admission Form. Such learners will not be given
printed self-learning material.

Assignments for the current session are made available on the website. Students are advised to download the
same.

4.10 Correction of Address and Study Centre Change

Students can request for change of address, study centre and regional centre online from their user account. The
user account is to be created at https://ignou.samarth.edu.in by clicking ‘New Registration’.

4.11 Change of Region

When a learner wants transfer from one region to another, he/she has to write to that effect to the Regional
Centre from where he/she is seeking a transfer marking copies to the Regional Centre where he/she would like to
be transferred to. Further, he/she has to obtain a certificate from the Coordinator of the Learner Support Centre
from where he/she is seeking transfer regarding the number of assignments submitted. The Regional Director
from where the learner is seeking the transfer will transfer all records including details of fee payment to the new
Regional Centre under intimation to the Registrar, Student Registration Division (SRD) and the learner as well.

In case any learner is keen for transfer from Army/Navy/ Air Force Regional Centre to any other Regional
Centre of the University during the cycle/session, he/she would have to pay the fee-share money to the Regional
Centre. In case the learner seeks transfer at the beginning of the session/cycle, the required programme course

15
fee for the session/cycle shall be deposited at the Regional Centre. However, the transfer shall be subject to
availability of seats wherever applicable.

4.12 Correction/Change of Name/Surname of Learner

Spelling mistakes, if any, committed at the time of data entry stage will be rectified at the Regional Centre and
corrected data transmitted to Student Registration Division for updating in the database. However, Learners are
expected to write their correct name (as indicated in the High School Certificate) in the Admission Form. In case
any change in the name (other than the one mentioned in his/her High School Certificate), then it is mandatory
for the prospective learners to furnish legal evidence of having changed his/her name/ surname while submitting
the admission form. For Change of Name/Surname, after confirmation of admission, the learners are required to
submit the following documents at the Regional Centre, for on ward transmission to Registrar, SRD:

a) Original copy of Notification in a daily newspaper notifying the change of name;

b) Affidavit, in original, on non-judicial Stamp Paper of the appropriate value sworn in before 1st Class
Magistrate specifying the change in the name;
c) Marriage Card/Marriage Certificate in case of women candidates for change in surname;
d) Gazette Notification, in original, reflecting the change of name/surname;
e) Demand Draft of Rs.500/- drawn in favour of IGNOU payable at New Delhi. Request for correction and/or
change of Name / Surname will be entertained only before award of the Degree/Diploma/Certificate.

4.13 Disputes on Admission & other University Matters

The University takes appropriate administrative and disciplinary measures for smooth functioning of its day-to-
day operations in accordance with the prevailing rules and guidelines. In case of disputes on Admission and
other University Matters, the place of jurisdiction of filing of law suit, if necessary, will be New Delhi/Delhi
ONLY.

4.14 Migration Certificate

For Migration Certificate, requisition may be sent to the Regional Director along with the following documents:

1) Application Form
2) Self-attested copy of the Grade card and Provisional certificate.
3) Fee of Rs.500/- in the form of demand draft drawn in favour of IGNOU payable at the city where Regional
Centre is located.

4.15 Recognition of IGNOU Programmes

The degrees awarded by IGNOU are recognized by UGC.

IGNOU Degrees/Diplomas/Certificates are recognized by all member universities of the Association of Indian
Universities (AIU) and are at par with Degrees/Diplomas/ Certificates of all Indian Universities/ Institutions.

4.16 KVS Employees

As per the agreement with Kendriya Vidyalaya Sangathan (KVS), One hundred students are entitled to get 50%
fee concession in the programmes offered by the University during a year. All the KVS employees seeking
admission may send their applications alongwith the requisite full programme fee directly to the Concerned
Regional Centres without routing through IGNOU HQs. However the employees may follow the rules and
procedures laid down by the KVS HQs, New Delhi, as regards to obtaining permission etc. The reimbursement
in fees of 50% will be made only to such candidates duly recommended by the KVS HQs to SRD, IGNOU HQs.
The reimbursement will be made by the concerned Regional Centre of IGNOU, on getting the communication
only from Student Registration Division (SRD), IGNOU HQs.

4.17 Prevention of Malpractice/Notice for General Public

Students seeking admission to various academic programmes of Indira Gandhi National Open University are
advised to directly contact IGNOU headquarters at New Delhi or Regional Centres of IGNOU only. Students
interacting with intermediaries shall do so at their own risk and cost.

16
However, in case of any specific complaint regarding fraudulent institutions, fleecing students etc., please
contact any of the following members of the Malpractices Prevention Committee:

1. Director, Research Unit (Tele: 2953 4336)

2. Director, SSC (Tele: 2953 5714)
3. Director, RSD (Tele: 2953 2118, 2957 2412)
4. Registrar, SED (Tele: 2953 5828, 2957 2204)
5. Registrar, SRD (Tele: 2953 2741, 29571302)
6. Registrar, MPDD (Tele: 2953 4521, 29572002)
7. Deputy Registrar, F&A (Tele: 2953 4934)
8. Registrar (SRD) (Tele: 2957 1302)

Alternatively complaints may be faxed on 29532312.

Email: [email protected]

Website: http://www.ignou.ac.in

Note: Except the above mentioned complaints, no other queries will be entertained at the above phone numbers.

As per the directions of the Hon’ble Supreme Court of India ragging is prohibited. If any incident of ragging
comes to the notice of the authority the concerned student shall be given liberty to explain and if his explanation
is not found satisfactory, authority would expel him from the University.

IGNOU admissions are made strictly on the basis of merit. Only those learners who satisfy the eligibility criteria
fixed by the university will be admitted. Learners will not be admitted if they are not eligible as per the eligibility
criteria. Therefore, the candidates should not be misled by the false promises of admission made by any private
individuals or institution.

4.18 Placement Services

In order to further extend learner support services to its geographically distributed student population who are
pursuing various Degree, Diploma and Masters Programme, the university has established the Campus
Placement Cell (CPC). The mission and endeavor of CPC is to enhance and facilitate the process of prospective
suitable employment opportunities that are commensurate with the personal profiles of the learners. All students
interested in seeking the assistance of CPC for procuring suitable job opportunities are requested to send their
current resume/bio-data to [email protected]. They are further advised to visit our home page
www.ignou.ac.in for regular updates on placement related activities.

4.19 Equal Opportunity Cell

In order to implement the provisions of the UGC (Promotion of Equity in Higher Education Institutions)
Regulations, 2012, IGNOU has setup an Equal Opportunity Cell with the objective of safeguarding the interests
of all the students without any prejudice to their caste, creed, religion, language, ethnicity, gender, and
disability so that equality is promoted among all the sections of students.

17
5.0 LIST OF MANAGEMENT FACULTY

SCHOOL OF MANAGEMENT STUDIES

Director: Prof. M S Senam Raju
1. Prof. G Subbayamma 2. Prof. Srilatha
M.A. (Eco.), Ph.D M.A. (Psy.) Ph.D
Corporate Management Human Resource Management
3. Prof. K. Ravi Sankar 4. Prof. Anurag Saxena
MBA, Ph.D M.Sc.(Stat.), Ph.D
Financial Management Operations Management
5. Prof. Neeti Agrawal 6. Prof. Anjali C. Ramteke
MBA, Ph.D., MA(DE) B.Sc.(Tech.), MBA, Ph.D, PGDDE, ME
Strategic Management Financial Management
7. Prof. Kamal Vagrecha 8. Prof. Nayantara Padhi
MBA, Ph.D MA(IRPM), Ph.D
Financial Management Human Resource Management
9. Prof. Rajeev Kumar Shukla 10. Mr. T. V. Vijay Kumar
BTech, MBA, Ph.D Associate Professor
Marketing Management B.Sc., MBA
Marketing Management
11 Dr. Leena Singh 12 Dr. Chittipaka Venkataiah
Associate Professor Associate Professor
M.A.(Eco.), Ph.D, MBA, PGDDE BTech, MBA, Ph. D
Corporate Management Operations Management

13. Sh. Saurabh Jain

Assistant Professor
M.Com
Marketing Management

Master of Business Administration (Banking and Finance) (MBF)

-Prof. K. Ravi Sankar and Prof. Kamal Vagrecha

18
6.0 GUIDELINES FOR SUBMISSION OF ASSIGNMENTS AND
APPEARING IN TERM-END EXAMINATIONS
6.1 ASSIGNMENTS
Assignments are part of the continuous evaluation of the student. The submission of assignments is compulsory.
The grade that you get in your assignments will be counted in your final result. Assignments of a course carry
30% weightage while 70% weightage is given to the term-end examinations. Therefore, you are advised to take
your assignments seriously. You cannot appear for the term-end examination for any course if you do not
submit your assignment. Assignments are uploaded on the university website in the month of January. The
validity of the assignments is one year which implies that these assignments are to be attempted by the students
who have taken admission in January and July cycles.

The main purpose of assignments is to test your comprehension of the learning materials you receive from us
and also to help you get through the courses. The information given in the printed course materials should be
sufficient for answering the assignments. Please do not worry about the non-availability of extra reading
materials for working on the assignments. However, if you have easy access to other books, you may make use
of them.

The assignment responses should be complete in all respects. For the tutor marked assignments, you have to
submit your response sheets to the Coordinator of the Learner Support Centre assigned to you. After evaluation
these tutor marked assignments will be sent back to you with comments and grade.

The University/Co-ordinator of the Learner Support Centre has the right not to entertain or even reject the
assignments submitted after the due date. You are, therefore, advised to submit the assignments before the due
date.

Do not forget to get back from your Learner Support Centre you duly evaluated assignments alongwith a copy of
the assessment sheet containing comments of the evaluator on your performance. This may help you to improve
future assignments and in preparing for term-end examination.

For your own record retain a copy of all assignment responses which you submit. If you do not get back your
duly evaluated tutor marked assignments alongwith copy of assessment sheet containing comments of evaluator
on your assignment within a month after submission, please try to get it personally form your Learner Support
Centre. This may help you to improve upon future assignments. Also maintain an account of all these corrected
assignment responses received by you after evaluation. This will help you to represent your case to the
University in case any problem arises.

If you do not get pass grade in any assignment, you have to submit it again. For this, you have to ask for/obtain a
fresh set of assignments for that course, applicable to that particular semester. However, once you get the pass
grade in an assignment, you cannot re-submit if for improvement of grade. Assignments are not subject to re-
evaluation except for factual errors, if any, committed by the evaluator. The discrepancy noticed by you in the
evaluated assignments should be brought to the notice of the coordinator of the Learner Support Centre, so that
the correct score is forwarded by him to the Student Registration & Evaluation Division at Headquarters.

In case you find that the score indicated in the assessment sheet of your assignments has not been correctly
reflected or is not entered in your grade cards; you are advised to contact the coordinator of your Learner
Support Centre with a request to forward correct award list to the Student Evaluation Division (SED) at the
Headquarters.

INSTRUCTIONS FOR ASSIGNMENTS

1. Write your Enrolment Number, Name, full address, signature and date on the top right hand corner of the first
page of your response sheet.
2. Write the programme title, course code, course title, assignment code and name of your learner support centre
on the left hand corner of the first page of your response sheet.

Course code and Assignment code may be reproduced from the assignment.

19
The top of the first page of your response sheet should look like this:

ENROLMENT NO .................................................................
NAME .................................................................................
ADDRESS ............................................................................
SIGNATURE ..........................................................................
DATE...................................................................................

PROGRAMME TITLE .....................................

COURSE CODE ............................
COURSE TITLE............................
ASSIGNMENT CODE...................................
(as printed on assignments)

LEARNER SUPPORT CENTRE .................................

1) Read the assignments carefully and follow the specific instructions, if any, given on the
assignment itself about the subject matter or its presentation.
2) Go through the Units on which assignments are based. Make some points regarding the question
and then rearrange those points in a logical order and draw up a rough outline of your answer.
Make sure that the answer is logical and coherent, and has clear connections between sentences
and paragraphs. The answer should be relevant to the question given in the assignment. Make sure
that you have attempted all the main points of the question. Once you are satisfied with your
answer, write down the final version neatly and underline the points you wish to emphasize. While
solving numerical, use proper format and give working notes wherever necessary.
3) Use only A4 size paper for your response and tie all the pages carefully. Avoid using very thin
paper. Allow a 4 cm margin on the left and at least 4 lines in between the answers. This may
facilitate the evaluator to write useful comments in the margin at appropriate places.
4) Write the responses in your own hand. Do not print or type the answers. Do not copy your
answers from the Units/Blocks sent to you by the University. If you copy, you will get zero marks
for the respective question.
5) Do not copy from the response sheets of other students. If copying is noticed, the assignments of
such students will be rejected.
6) Write each assignment separately. All the assignments should not be written in continuity. Write
the question number with each answer.
7) The completed assignment should be sent to the Coordinator of the Learner Support Centre
allotted to you. Under any circumstances do not send the tutor marked response sheets to the SED
at Headquarters for evaluation.
8) After submitting the assignments at the Learner Support Centre get the acknowledgment from the
coordinator on the prescribed assignment remittance-cum-acknowledgement card.
9) In case you have requested for a change of Learner Support centre, you should submit your
assignments only to the original Learner Support Centre until the change of Learner Support
Centre is notified by the University.
10) The assignments can be obtained from the Learner Support Centre/Regional Centre or may be
downloaded from IGNOU Website www.ignou.ac.in.
11) There is no provision for re-evaluation of assignments as per rules.
12) The validity of assignments is for two semesters.

20
 Appendix 1
7.0 COURSE OUTLINES
MMPC-001: MANAGEMENT FUNCTIONS AND ORGANISATIONAL PROCESSES

Block-I: Introduction to Management

Unit - 1: Management: An Overview

Unit - 2: Management and its Evolution
Unit - 3: Roles of Managers

Block-II: Managerial Processes -I

Unit -4: Planning

Unit- 5: Organizing
Unit-6: Staffing and Directing

Block-III: Managerial Processes -II

Unit-7: Controlling
Unit-8: Leading and Motivating
Unit-9: Decision Making

Block-IV: Organisational Processes

Unit-10: Organisation Structure & Design

Unit-11: Organisation Communication Processes
Unit-12: Organisation Cultures
Unit-13: Managing Change
Unit-14: Ethics and Corporate Social Responsibility

21
 MMPC-002: HUMAN RESOURCES MANAGEMENT

Block-I: Introduction to Human Resource Management

Unit-1: Concept and Evolution of HRM

Unit-2: Functions of HRM
Unit-3: Environment and HRM

Block-II: Sourcing of Human Resources

Unit-4: Human Resource Planning

Unit-5: Job Analysis, Design and Evaluation
Unit-6: Recruitment and Selection
Unit -7: Socialisation and Mobility

Block-III: Performance and Compensation Management

Unit-8: Performance Management

Unit-9: Career Development
Unit-10: Training and Development
Unit-11: Compensation and Rewards Management

Block-IV: Employer –Employee Relations

Unit-12: Employee Engagement Processes

Unit-13: Grievance Handling and Discipline Procedures
Unit-14: Unions and Associations

22
 MMPC-003: BUSINESS ENVIRONMENT

Block -I: Introduction to Business Environment

Unit 1: Introduction to Business and Environment

Unit 2: Economic Growth and Development
Unit 3: Socio-cultural and politico Legal Environment
Unit 4: Business Ethics and CSR

Block -II: Overview of Indian Economy

Unit 5: Indian Financial System

Unit 6: Industrial Policy Framework
Unit 7: Agribusiness Environment

Block -III: Structural Reforms

Unit 8: New Economic Policy

Unit 9: Financial Sector and Fiscal Sector Reforms

Block -IV: International Business Environment

Unit 10: International Financial System

Unit I 1: BOP
Unit 12: Foreign Trade
Unit 13: Sources of Global Financing
Unit 14: Technological Environment

23
 MMPC-004: ACCOUNTING FOR MANAGERS

Block-I: Accounting: An Overview

Unit-1: Introduction to Accounting

Unit-2: Preparation of Books of Accounts
Unit-3: Financial Statements
Unit-4: Preparation of Final Accounts of Companies
Unit 5: Cash Flow Statement

Block-II: Cost Accounting

Unit-6: Understanding and Classifying Costs

Unit-7: Absorption and Marginal Costing
Unit-8: Activity based costing

Block-III: Application of Cost Accounting

Unit-9: Cost-Volume-Profit Analysis

Unit-10: Budgeting and Budgetary Control
Unit-11: Variance Analysis

Block-IV: Financial Statement Analysis

Unit-12: Understanding Annual Reports

Unit-13: Comparative, Common Size and Trend Statements
Unit-14: Ratio Analysis

Block-V: Emerging Issues in Accounting

Unit-15: Human Resource Accounting

Unit-16: Forensic Accounting

24
 MMPC-005: QUANTITATIVE ANALYSIS FOR MANAGERIAL APPLICATIONS

Block-I: Data Collection & Analysis

Unit-1: Quantitative Decision Making - An Overview

Unit-2: Collection of Data
Unit-3: Presentation of Data
Unit-4: Measures of Central Tendency
Unit-5: Measures of Variation and Skewness

Block-II: Probability & Probability Distribution

Unit-6: Basic Concepts of Probability

Unit-7: Discrete Probability Distributions
Unit-8: Continuous Probability Distributions
Unit-9: Decision Theory

Block-III: Sampling & Sampling Distributions

Unit-10: Sampling Methods

Unit-11: Sampling Distributions
Unit-12: Testing of Hypotheses
Unit-13: Chi-Square Tests

Block-IV: Forecasting Methods

Unit-14 Business Forecasting

Unit-15: Correlation & Regression
Unit-16: Time Series Analysis

25
 MMPC-006: MARKETING MANAGEMENT

Block-I: Introduction to Marketing and Markets

Unit-1: Marketing: An Overview

Unit-2: Marketing Environment Analysis
Unit-3: Market Segmentation, Targeting and Positioning
Unit-4: Consumer Behaviour

Block-II: Product and Pricing Decisions

Unit-5: Product Decisions

Unit-6: Branding Act packaging Decisions
Unit-7: Product Life Cycle (PLC) and New Product Development (NPD)
Unit-8: Pricing Decisions

Block-III: Distribution and Promotion Decisions

Unit-9: Integrated Marketing Communication

Unit-10: Advertising and Sales Promotion
Unit-11: personal Selling and Managing Sales Personnel
Unit-12: Distribution Management

Block-IV: Sectoral Applications and Emerging Issues

Unit-13: Marketing of Services

Unit-14: Digital Marketing
Unit-15: Other Emerging Issues in Marketing

26
 MMPC-007: BUSINESS COMMUNICATION

Block-I: Introduction to Communication

Unit-1: Basic of Communication

Unit-2: Process of Communication
Unit-3: Types of Communication
Unit-4: Forms of Communication at Workplace

Block-II: Oral Communication at Work

Unit-5: Listening and Reading Skills

Unit-6: Interpersonal Communication
Unit-7: Communication in Meetings
Unit-8: Presentation Skills

Block-III: Written communication at Work

Unit-9: Basics of Written Business Communication

Unit-10: Short Business Correspondences
Unit-11: Long Business Correspondence

Block-IV: Communication in Organisation

Unit-12: Communication for Employment

Unit-13: Technology and Communication
Unit-14: Cross Cultural Communication
Unit-15: Ethics in Communication

27
 MMPC-008: INFORMATION SYSTEMS FOR MANAGERS

Block-I: Information Technology for Managers

Unit-1: Information Technology: An Overview

Unit-2 : Computers and Smart Devices
Unit-3 : Computer Software
Unit-4: Networking Technologies

Block-II: Information Systems

Unit-5: MIS and Control Systems

Unit-6: Information Systems Economics and Security
Unit-7: Transaction Processing Systems, DSS and EIS
Unit-8: Integrated Applications

Block-III: Analysis and Computer Languages

Unit-9: Building Information Systems

Unit-10: System Analysis and Design
Unit-11: Computer Programming and Languages

Block-IV: Support Systems for Management Decisions

Unit-12: Database Resource Management

Unit-13: Data Warehousing and Data Mining
Unit-14: Artificial Intelligence and Decision Support Systems
Unit-15: Emerging Trends in IT

28
 MMPC-009: MANAGEMENT OF MACHINES AND MATERIALS

Block-I: Operations Management: Facility Planning

Unit-1: Operations Management: An Overview

Unit-2: Product Selection and Process selection
Unit-3: Facilities Planning
Unit-4: Facilities layout and Material Handling

Block-II: Operation Planning & Control

Unit-5: Planning and Control for Mass Production

Unit-6: Planning and Control for Batch Production
Unit-7: Planning and Control for Job Shop Production
Unit-8: Planning and Control of Projects

Block-III: Planning Design & Value Engineering

Unit-9: Capacity Planning

Unit-10: Work Design and Job Design
Unit-11: Value Engineering and Quality Assurance

Block-IV: Materials Management

Unit-12: Purchase system & Procedure and Inventory Management

Unit-13: Standardization, Codification and Variety Reduction
Unit-14: Waste Management

29
 MMPC-010: MANAGERIAL ECONOMICS

Block-I Introduction to Managerial Economics

Unit 1: Scope of Managerial Economics

Unit 2: The Firm: Stakeholders, Objectives and Decisions Issues
Unit 3: Basic Concepts and Techniques

Block-II Demand and Revenue Analysis

Unit 4: Demand Concepts and Analysis

Unit 5: Demand Elasticity
Unit 6: Demand Estimation and Forecasting

Block-III Production and Cost Analysis

Unit 7: Production Function

Unit 8: Short Run Cost Analysis
Unit 9: Long Run Cost Analysis

Block-IV Pricing Decisions

Unit 10: Market Structure and Barriers to Entry

Unit 11: Pricing Under Competition and Pure Monopoly
Unit 12: Pricing Under Monopolistic and Oligopolistic Competition
Unit 13: Pricing Strategies

30
 MMPC-011: SOCIAL PROCESSES AND BEHAVIOURAL ISSUES

Block-I: Introduction to Organisational Behaviour

Unit-1: Concept of Organisational Behaviour

Unit-2: Approaches to Organisational Behaviour
Unit-3: Evolution of Organisational Behaviour

Block – II: Intrapersonal Processes

Unit-4: Personality, Values and Attitudes

Unit-5: Learning and Behavioural Modification
Unit-6: Perception and Attribution
Unit-7: Motivation

Block – III: Interpersonal and Group Processes

Unit-8: Group Dynamics and Team Building

Unit-9: Conflict and Negotiation Strategies
Unit-10: Job Stress

Block – IV: Emerging Trends

Unit-11: Employee Empowerment

Unit-12: Organisational Citizenship Behaviour
Unit-13: Organisational Inclusiveness
Unit-14: Diversity Management
Unit-15: Positive Approaches to Work Behaviour

31
 MMPC-012: STRATEGIC MANAGEMENT

Block-I: Introduction to Strategic Management

Unit-1: Concept of Strategy

Unit-2: Strategic Framework
Unit-3: Strategy in Global Context

Block-II: Environmental Analysis

Unit-4: External Environmental Analysis

Unit-5: Competitive Analysis
Unit-6: Internal Environmental Analysis

Block-III: Formulation of Strategy

Unit-7: Business Level Strategy

Unit-8: Competitive Strategy
Unit-9: Corporate Level Strategy

Block – IV: Strategy Implementation and Control

Unit-10: Implementation – Behavioural Dimensions

Unit-11: Corporate Governance
Unit-12: Control
Unit-13: Evaluation

32
 MMPC-013: BUSINESS LAW

Block-I: Overview of Business Law

Unit-1: Introduction to Business Law

Unit-2: Principles and Concepts

Block-II: Business Forms and Regulations

Unit-3: Companies Act

Unit-4: Partnership Act

Block-III: Business Contracts

Unit-5: General Principles of Contracts

Unit-6: International Contracts of Sale

Block-IV: Regulations on Financing and Investments of Business

Unit-7: Banking and other allied Regulations

Unit-8: Foreign Exchange Management and related regulations
Unit-9: Insolvency and Bankruptcy

Block-V: Intellectual Property and Data Management

Unit-10: Intellectual Property Rights

Unit-11: Data Protection and Privacy

Block-VI: Sustainability and Business

Unit-12: Environment Protection and Sustainability

Unit-13: Competition Law
Unit-14: Consumer Protection

33
 MMPC-014: FINANCIAL MANAGEMENT

Block-I: Financial Management: An Overview

Unit-1: Financial Management: An Introduction

Unit-2: Time Value of Money
Unit-3: Risk & Return
Unit-4: Valuation of Securities

Block-II: Cost of Capital and Investment Decisions

Unit-5: Cost of Capital

Unit-6: Capital Budgeting
Unit-7: Working Capital

Block-III: Financing Decisions

Unit-8: Financial Markets

Unit-9: Sources of Finance
Unit-10: Capital Structure
Unit-11: Leverage Analysis

Block-IV: Dividend Decisions

Unit-12: Theories of Dividends

Unit-13: Dividend Policies

Block-V: Emerging Issues of Finance

Unit-14: Behavioural Finance

Unit-15: Financial Restructuring

34
 MMPC-015: RESEARCH METHODOLOGY FOR MANAGEMENT DECISIONS

Block- I: Introduction to Research Methodology

Unit-1: Research Methodology: An Overview

Unit-2: Steps for Research Process
Unit-3: Research Designs

Block- II: Data Collection and Measurement

Unit-4: Methods and Techniques of Data Collection

Unit-5: Attitude Measurement and Scales
Unit-6: Questionnaire Designing
Unit-7: Sampling and Sampling Designs

Block- III: Data Presentation and Analysis

Unit-8: Data Processing

Unit-9: Statistical Analysis and Interpretation of Data: Nonparametric Tests
Unit-10: Multivariate Analysis of Data

Block- IV: Report Writing and Presentation

Unit-11: Ethics in Research

Unit-12: Substance of Reports
Unit-13: Formats of Reports
Unit-14: Presentation of a Report

35
 MMPC-016: INTERNATIONAL BUSINESS MANAGEMENT

Block-I: Introduction to International Business

Unit-l: Dynamics of International Business

Unit-2: Globalization and evolving paradigm
Unit-3: International Business Environment: An Overview

Block-II: International Trade

Unit-4: Trade theories

Unit-5: WTO Agreement
Unit-6: Regional Trade Blocks

Block-III: Strategies of International Business

Unit-7: International Entry Strategies

Unit-8: Organizational Structures
Unit-9: Strategic Alliances

Block-IV: International Business Functions

Unit-10: International Marketing

Unit-11: International Finance
Unit-12: International operations and logistics management
Unit-13: International HRM

36
 MMPC-017: ADVANCED STRATEGIC MANAGEMENT

Block-I: Introduction to Corporate Management

Unit-l: Corporate Management: An Overview

Unit-2: Corporate Policy

Block-II: Corporate Level Growth Strategy

Unit-3: Intensive Growth Strategies

Unit-4: Integration and Diversification Growth Strategies
Unit-5: Strategic Alliances

Block-III: International Strategy

Unit-6: Internationalization Process

Unit-7: Evaluation of Market Risk Assessment
Unit-8: Entry into the International Markets

Block-IV: Strategic Enablers

Unit-9: IT and Strategy

Unit-l 0: Technology and R&D
Unit-11: Knowledge Management
Unit-12: Innovation

37
 MMPC-018: ENTREPRENEURSHIP

Block-I: Entrepreneurship: An Overview

Unit-1: Introduction to Entrepreneurship

Unit-2: Entrepreneurial Competencies
Unit-3: Dimensions of Entrepreneurship

Block-II: Entrepreneurship in India

Unit – 4: Entrepreneurship and Government Policies

Unit- 5: Entrepreneurship and Economic Development

Block-III: Establishing A New Enterprise

Unit – 6: Identification of a Business Idea/ Opportunity

Unit – 7: Financing an Enterprise
Unit – 8: Evaluating and Preparing Business Plan
Unit – 9: Implementing Business Plan
Unit – 10: Managing the Enterprise

Block-IV: Special Issues

Unit – 11: Social Entrepreneurship

Unit – 12: Rural Entrepreneurship
Unit- 13: Ethical Entrepreneurship
Unit – 14: Cultural Governance and Family Business

38
 MMPC-019: TOTAL QUALITY MANAGEMENT

Block-I: TQM: AN OVERVIEW

Unit-1: Basic Concepts and Methods

Unit-2: Quality Management: Leading Thinkers
Unit-3: Building Blocks of TQM

Block-II: Strategic Perspectives

Unit-4: Economics of Quality

Unit-5: TQM and Business Strategy
Unit-6: Quality-Centred Strategic Planning

Block-III: Tools and Techniques

Unit-7: Statistical Quality Control

Unit-8: Tools and Techniques of TQM

Block-IV: Organization and Leadership

Unit-9: Organization for Quality

Unit-10: Quality Culture and Leadership

Block-IV: Systems and Standards

Unit-11: ISO 9000 Quality Management System

Unit-10: ISO 14000 Environmental Management System
Unit-11: Other Standards
Unit 12: Management Systems for Safety and Health
Unit 13: Quality Auditing and Certification

39
 MMPC-020: BUSINESS ETHICS AND CSR

Block –I: Ethics and Business

Unit-1: Business Ethics: An Overview

Unit-2: Concepts and Theories of Business Ethics
Unit-3: Ethical Dilemmas
Unit-4: Ethics in Business

Block –II: Evolution and Concept of CSR

Unit-5: CSR: An Overview

Unit-6: Business Strategy in CSR
Unit-7: CSR in Global Context
Unit-8: Business Ethics and CSR: Linkages

Block –III: Corporate Social Responsibility in India

Unit-9: CSR in Indian Context

Unit-10: CSR Legislation and Policy Guidelines
Unit-11: CSR in PSUs

Block –IV: CSR Implementation and Sustainability

Unit-12: CSR Reporting Process & Auditing

Unit-13: Roles and Responsibilities of CSR Department
Unit-14: CSR and Sustainable Development

40
 MMPB-001: BANK FINANCIAL MANAGEMENT

Block –I: Conceptual Framework

Unit-1: Financial System: An Overview

Unit-2: Financial Management in Banks: An Introduction
Unit-3: Financial Analysis of Banks

Block –II: Management of Funds: Sources

Unit-4: Management of Capital

Unit-5: Funds Management
Unit-6: Cost of Funds

Block –III: Deployment of Funds

Unit-7: Loans and Advances

Unit-8: Investments in Fixed Income Securities
Unit-9: Investments in Listed Securities
Unit-10: Investments in Foreign Exchange
Unit-11: Investments in Other Asset Classes

Block –IV: Special Issues

Unit-12: Banks Mergers and Acquisitions

Unit-13: Accounting Policies and Standards
Unit-14: Pricing of Bank Products and Services

41
 MMPB-002: INTERNATIONAL BANKING MANAGEMENT

Block –I: International Banking: An Overview

Unit-1 : Introduction to International Banking

Unit-2 : International Trade Financing
Unit-3: International Financial Markets, Instruments and Institutions

Block -II : International Banking Regulations & Issues

Unit-4: International Regulatory Framework

Unit-5: Foreign Exchange Management Act
Unit-6: Accounting Issues in International Banking

Block -III: International Banking Operations Management

Unit-7: Raising of Resources

Unit-8: Deployment of Resources
Unit-9: Treasury Management
Unit-10: Forex Management

Block-IV: Special Issues

Unit-11: Risk Management in International Banking

Unit-12: Technology and International Banking
Ljnit-13: Innovations in International Banking
Unit-14: Emerging Trends and Issues

42
 MMPB-003: INFORMATION TECHNOLOGY AND DIGITAL BANKING

Block -I: Information Technology in Banking: An Overview

Unit-1: Introduction to IT in Banks

Unit-2: Networking Technologies for Banks
Unit-3: Software and Hardware for Banking Systems

Block -II: Applications of Information Technology in Banking

Unit-4: Technologies for Banking Operations

Unit-5: Data Management
Unit-6: Data Security Systems
Unit-7: Management Information Systems
Unit-8: Emerging Technologies

Block -III: Digital Payment Systems

Unit-9: Payments and Settlement Systems

Unit-10: Retail Digital Payment Systems
Unit-11: Alternative Delivery Systems
Unit-12: Technologies for Customer Relationship Management

Block-IV: Information Security and Control

Unit-13: Introduction to Cyber Security

Unit-14: Cyber Security Risk Management, Compliance and Audit
Unit-15: Cyber Security Technologies

43
 MMPB-004: RISK MANAGEMENT IN BANKS

Block –I: Risk Management: An Overview

Unit-1: Risk Management: An Introduction

Unit-2: Risk in Banking Operations
Unit-3: Risk Regulations
Unit-4: Risk Management Organization

Block –II: Credit Risk Management

Unit-5: Credit Risk Analysis of Banking Products

Unit-6: Credit Risk Derivatives

Block –III: Liquidity and Market Risk Management

Unit-7: Assets Liability Management

Unit-8: Liquidity Risk Management
Unit-9: Market Risk, Analysis and Measurement
Unit-10: Interest Rate and Currency Derivatives

Block –IV: Operational Risk Management

Unit-11: Operational Risk: An Overview

Unit-12: Operational Risk Analysis and Measurement
Unit-13: Managing Operational Risk

Block –V: Special Issues

Unit-12: Reporting of Banking Risk

Unit-13: Risk Adjusted Performance Evaluation

44
 MMPB-005: MARKETING OF FINANCIAL SERVICES

Block -I: Financial Services in India

Unit – 1: Financial Services Markets: An Overview

Unit – 2: Marketing of Financial Services: Issues and Concept
Unit -3: Consumer Behaviour in Relation to Financial Services

Block – II: Marketing of Banking and Other Services

Unit – 4: Banking Products and Services

Unit – 5: Non-Banking Financial Services
Unit- 6: Distribution, Pricing and Promotions Strategy for Banking Services
Unit – 7: Attracting and Retaining Bank Customers

Block – III: Merchant Banking and Allied Services

Unit – 8: Issue Management and Underwriting Services

Unit – 9: Stock Broking Services

Block – IV: Sector Specific Marketing Strategies

Unit – 10: Marketing of Insurance Services

Unit – 11: Marketing of Mutual Funds
Unit – 12: Marketing of Pension Funds

Block – V: Emerging Issues

Unit – 13: Technology and Digital Marketing

Unit – 14: CRM and Role of Analytics
Unit- 15: Future Directions

45
 MMPB-006: CORPORATE GOVERNANCE IN BANKING AND FINANCIAL SECTOR

Block –I: Corporate Governance

Unit-1: Corporate Governance: An Overview

Unit-2: Institutional Mechanism
Unit-3: Regulations and Committees
Unit-4: Business Ethics and Corporate Governance

Block –II: Corporate Governance in Banking

Unit-5: Global Perspective: Basel Framework

Unit-6: Evolution and Growth of Corporate Governance in Indian Banking
Unit-7: Comparative Corporate Governance Practices
Unit-8: Disclosure and Transparency

Block –III: Corporate Governance in Other Financial Sector

Unit-9: Non-Banking Financial Companies

Unit-10: Mutual Funds
Unit-11: Insurance Sector

Block –IV: Special Issues

Unit-12: Financial Inclusions and Sustainability

Unit-13: Role of Ethics, Governance and CSR in Strategy
Unit-14: Challenges and Rewards

46
 MMPF-006: MANAGEMENT OF FINANCIAL SERVICES

Block-I: Indian Financial System

Unit-1: Financial Systems and Markets: An Overview

Unit-2: Introduction to Financial Services
Unit-3: Regulatory Framework

Block-II: Fee Based Services

Unit-4: Merchant Banking

Unit-5: Broking and Trading
Unit-6: Credit Rating
Unit-7: Mutual Funds
Unit-8: Depository Services
Unit-9: Corporate Advisory Services

Block-III: Fund Based Services

Unit-10: Leasing and Hire Purchase

Unit-11: Housing Finance
Unit-12: Venture Capital
Unit-13: Factoring, Forfaiting, Bill Discounting and Asset Securitization
Unit-14: Other Services

Block-IV: Emerging Issues in Financial Services

Unit-15: Management of Risk in Financial Services

Unit-16: Technology and Financial Services
Unit-17: Portfolio Management Services

47
 MMPF-011: MANAGEMENT OF INSURANCE SERVICES

Block-I: Indian Insurance Sector: An Overview

Unit-1: Introduction to Insurance

Unit-2: Organisation Structure of Insurance Sector
Unit-3: Legal and Regulatory Environment

Block-II: Life Insurance

Unit-4: Life Insurance Policies

Unit-5: Group Insurance
Unit-6: Micro Insurance

Block-III: General Insurance

Unit-7: Health Insurance

Unit-8: Motor Insurance
Unit-9: Property Insurance
Unit-10: Agriculture Insurance
Unit-11: Other Types of Insurances

Block-IV: Managerial Issues of Insurance Sector

Unit-12: Corporate Governance for Insurance Sector

Unit-13: CSR in Insurance Sector
Unit-14: Solvency and Asset Liability Management
Unit-15: Financial Schemes of Government of India

48
8.0 MMPP-001: PROJECT COURSE
Guidelines for Submission of Synopsis and Project Report

Submission of Synopsis
❖ ODL Students of MBA, MBAFM, MBAHM, MBAMM, MBAOM and
MBF Programmes
▪ To, The Regional Director,
of your Respective Regional Centre.
For the address of the Regional Centre you may refer Student Handbook &
Prospectus given on our website www.ignou.ac.in
❖ MBA (Online) will submit it through LMS Portal

Submission of Project Report

❖ ODL Students of MBA, MBAFM, MBAHM, MBAMM, MBAOM and
MBF Programmes
▪ To the Registrar (SED),
IGNOU, Maidan Garhi,
New Delhi -110 068.
❖ MBA (online) students can submit it through LMS Portal.

49
 Guidelines for Project Course: MMPP-001
The Project Course is equivalent to two courses. However, for registration purposes the Project Course
(MMPP-001) is treated as one course, which is of Eight Credits. For this course no additional study
material is provided.
The basic purpose of this course is to help learners develop an ability to apply multi-disciplinary
concepts, tools and techniques to analyse and logically approach the organisational problems. The Project
study should be on a topic preferably from your area of specialisation in MBA (Banking and Finance).

SYNOPSIS SUBMISSION & EVALUATION PROCESS

In order to proceed with your project course the approval of the synopsis is necessary. Only on the
approval of the synopsis the project work could actually be taken up. The synopsis should be an original
work done by the student. The process that is involved in the evaluation and final approval of the synopsis
is explained below:

1. Selection of topic by the Student

The learner can select any topic of her/his choice, preferably in their area of specialisation. The title
should be definitive communicating key information about the thesis. It should convey the subject matter
being covered in the project.
It could be either be an
i) Comprehensive case study (covering single organisation/multifunctional area problem
formulation, analysis and recommendations).
ii) Inter-organisational study aimed at inter-organisational comparison/validation of
theory/survey of management practices.
iii) Field study (empirical study).

2. Selection of Guide
Once you are clear about the field in which the work is to be taken up, then contact a person who has
experience in that area and is interested in guiding, provided s/he fulfils the specified eligibility criteria.
The Eligibility Criteria for guides is:
(i) Management Faculty in the School of Management Studies at Headquarters.
(ii) All Approved Academic Counsellors of the Management Programme (MP) having relevant
experience at the Study Centres are recognized as supervisors for guiding project.
(iii) Management Faculty having 5 years of PG Teaching Experience. Professionals holding
Masters’ degree in Management or allied disciplines having a minimum of 5 years of

50
 experience in the relevant area (for example, if you are taking up a marketing topic then the
supervisor should have 5 years experience in marketing area, after her/his Masters). However
if you choose to identify your own guide, then the bio-data of proposed guide is to be attached
along with synopsis for approval.
The project guide will be paid a token honorarium of Rs. 500/- by the University for guiding the learner.
At any given point of time a guide is not permitted to guide more than five students.
Note: Students are advised to select guides who are active professionals in the relevant area of the
selected topic, i.e., if the topic is in the area of Finance, the guide should be a specialist in Finance and
so on. Project Guides are also requested to restrict guiding projects in their core specialisation area only

3. Preparation of Synopsis
After selection of the guide and finalising the topic, the Project Proposal (Synopsis) should be prepared in
consultation with the guide. The proposal of the proposed project should essentially have the following:
(i) Introduction: a brief background about the subject chosen for study.
(ii) Rationale: why a particular topic has been chosen for the project work.
(iii) Objectives: This is the most important aspect of any project. It should mention clearly and
precisely the things which you hope will be able to know/achieve at the end of the study.
These may be clearly stated in behavioural terms.
Objectives need to be expressed in a neutral manner, without any implicit assumptions about the findings
of the research.
Objectives of the Study (Sample)
The objectives of this study are:
To study the financial performance _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
To explore the _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
To analyse the factors affecting _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
To investigate the influence _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

(iv) Research Methodology:

• Research Design
• Nature and source of data/information to be collected.
• Sample and sampling technique. Rationale of chosen organisation and the sample.
• Tools and Techniques to be used for data collection – details of the tools/questionnaire to be
used and its relevance with the objectives of the project.
• Method/s to be used for data collection.
51
 • Data handling and analysis- organisation and analysis of data. Statistical tools to be used for
analysis. Relevance of statistical tools with the objectives of the project.
(v) Limitation of the proposed project, if any.

4. Submission of Synopsis
It must have the following components:
• Proper ‘Proforma for Approval of Synopsis’ duly signed by the student and the guide with dates.
• Bio-data of the Guide- A detailed biodata of the guide duly signed, in original, by the guide along
with date. However in case of approved counsellors it is not required.

Instructions for filling up the Proforma for Approval of Synopsis:

Enrolment No: Mention the enrolment number assigned to you by the university. If your maximum
duration of the programme (i.e 4 years) is over you need to seek Re-admission, before sending the
synopsis. In case your synopsis was Approved on the earlier Enrolment Number, then the same has to be
sought for the New Enrolment Number again, if you fail to do so the Project Report may not be accepted.
Subject Area: The broad subject area on which you intend to carry out your project work should be
mentioned (example: if you are doing your project on ‘Financial Performance of XYZ Ltd’ then the
Subject Area would be Finance). Similarly based on the topic selected, the subject areas could be HRM &
OB/Accounting & Finance /Operations Management & Information System/ Marketing/ Corporate
Management / Any Other (you may specify as per the topic selected).
Title of the Project: this is the final topic on which you will be carrying on the Project Work. It should
be concise indicating clearly the work being taken up for study. The Final Project Report should
necessarily be on the title approved by the evaluator, no changes could be made while submitting the
Final Project Report.

Name and Address of the Supervisor: The name and address of the supervisor, preferably his/her
official address may be clearly mentioned on the Proforma. If the supervisor is an Academic Counsellor,
S/he should give the details of the study centre and the courses for which the counselling is provided, to
the learners.
Students being Guided for MMPP-001: The number of students that are being guided by the supervisor
for the Project Course (earlier MS-100 and revised MMPP-001) as on that date. The supervisors may
restrict the number of students being guided by him/her to five only, at any given point of time.
The biodata of the guide must have the following information in absolutely unambiguous manner:
• Name and Date of Birth of the guide.
• Full Address and Contact Numbers of Residence and Current Work Place.

52
 • Detailed Educational Qualifications – clearly mentioning the Degrees (with specialisation), Name
and Address of the University/Institution and the year of award of degree/qualification, along with
percentage of marks obtained.
• Detailed work experience, stated clearly in chronological order having details of the designation,
period, name and contactable address of the organisations.
• Any other information relevant for Assessment of the Eligibility of the Guide. You may also
attach current business card of the proposed guide.
In case if the student fails to submit the duly signed (original signature) Bio-data and Proforma for
Approval, the synopsis will not be entertained.
Note: Please ensure that the ‘Proforma for Approval’ is filled correctly in all respects as mentioned
above. Also check, that the duly signed bio-data of the supervisor and the synopsis are also enclosed
along. Proposal’s incomplete in any respect will not be accepted. Students are advised to retain a copy of
the proposal.

Once the synopsis is ready in the format mention above, Student should send the “Proforma for
Approval of Project Proposal (MMPP - 001)” along with one copy of the proposal and duly signed
Bio-data of the guide, in the manner as mentioned below:
ODL Students may submit it:- To, The Regional Director, of your Respective Regional Centre. For
the address of the Regional Centre you may refer Student Handbook & Prospectus given on our
website www.ignou.ac.in
For seeking the approval of Synopsis, the project proposal can be forwarded to the concerned Regional
Centre at www.ignou.ac.in > Regional Network > Regional Centre’s (E-mail ID of all RC’s are available
at http://www.ignou.ac.in/ignou/aboutignou/regional/website)

MBA (Online) Students may submit it:- To, The Regional Director, of their designated Regional
Centre through LMS Portal
5. Evaluation of Synopsis
The learner can submit her/his Synopsis throughout the year. However, the Project Proposal may be
submitted to the Regional Centre after the Registration of MMPP-001. This is to ensure that the students
gets atleast 8-9 months time to complete their project work and submit it before the expiry of the 4th
semester.
In case Project Proposals are received in Regional Centre after 6 months of having registered for
MMPP – 001, the RC will not be responsible for the timely disposal of the project proposals. Those who
fail to submit the synopsis within the stipulated period are likely to miss the timeline for submission of
the Project Report.
If the Project Proposal received in the regional centre is found to be complete in all regards, having the
necessary documents it is accepted. Once accepted, a Project Proposal number is assigned to the synopsis,

53
which is unique for each learner. This Project Proposal (PP. No) number can be used for further
correspondence with the RC.

6. Feedback / Communication to the Learner

After the synopsis is evaluated by the Expert a Written Communication regarding the status of Approval
/ Non-approval of the project proposal will be sent to the learner within two/three months of the receipt
of the proposal in the Regional Centre.
In case the proposed guide is not approved by the Faculty, the student will be advised so, and in such
cases the student has to change the guide and submit the project proposal afresh with the signature of the
new guide. It will be considered as a New Proposal.
Similarly, if a student wants to change his/her guide for any reason, s/he would be required to submit the
project proposal along with the signature of the new guide on a new project proposal proforma, as it
would be considered as a new proposal.

7. Resubmission of Project Proposal

In case of Non-Approval of the proposal the comments/suggestions for reformulating the project
proposal will be communicated to the student.
In such case, the revised project proposal should be submitted along with fresh ‘Project Proposal
Proforma’ and a copy of the rejected proposal and project proposal proforma bearing the comments of the
evaluator and Project Proposal Number (PP. No) allotted by the Regional Centre.

PROJECT REPORT SUBMISSION

After a written communication regarding the Approval of synopsis is received the Project work may be
undertaken.
1. Preparation of Project Report
Once you have carried out the study as envisaged in the approved synopsis then a report of the work done
needs to be prepared. The length of the report may be about 50 to 60 double spaced typed pages not
exceeding approximately 18,000 words (excluding appendices and exhibits). However, rational variation
on either side is permissible.

2. Structure of Project Report

(i) Introduction: to the Project and Review of Literature along with brief details of the
organisation/s under study. It may give details about Rationale, Statement of problem,
Objectives of the Project, Scope of the study etc
(ii) Research Methodology: It may give details about Rationale, Statement of problem,
Objectives of the Project, Scope of the study etc.

54
It should include the Research Design, Nature and Source of data/information collected, Sample and
Sampling method with rationale.
Details of the tools:
• The Questionnaire and other methods used and their purpose
• Reliability and Validity of the tools used
• Data collection, Statistical tools used for Data Analysis
(iii) Results and Discussion: This should present the results in tabular or graphical format. The
Interpretation of the data and results/findings may be given elaborately.
(iv) Summary and Conclusion
(v) Recommendations
(vi) Limitations of the Project, Direction for further research (optional)
(vii) Reference/Bibliography
(viii) Annexures/Appendices (Questionnaire used etc.)

The Final Project Report must have the following:

• Cover Page – must have the Name and Enrolment No. of the Student and the Name of the Guide,
along with the Title of the Project.
• Detailed Table of Contents with Page Nos.
• All pages of the Project Report must be numbered as reflected in the Table of Contents.
• Approved Proposal (i.e., Project Proposal, approved proforma and bio-data of the guide) properly
bound in the project and not just stapled. Please note that project with stapled Proposal will not be
accepted.
• Certificate of Originality- duly signed by the student and the guide with dates.

3. Submission of Project Report

One typed copy of the Project Report is to be submitted to the Registrar (SED), IGNOU, Maidan
Garhi, New Delhi -110 068. As soon as, you submit the Project Report, a PR. No. would be allotted.
Student should quote this PR.No. while corresponding with Registrar (SED) regarding Project Report
thereafter.
The MBA(online) students can submit their Project Report through LMS Portal.
Project Report can be submitted any time throughout the year.

55
Note: If a Project Report is submitted between 1st December to 31st May, then the result will be declared
along with June Term-end Examinations. If a Project Report is submitted between 1st June to 30th
November, then the result will be declared along with December Term-end Examinations.

4.Viva-Voce
A student may be asked to appear for a Viva-Voce, if the evaluator so recommends. In that case, student
will be duly intimated about it.

5. Plagiarism in Project Reports

The Project Report submitted by the student should be free from plagiarism and his/her original work. In
case if the project report is found to be plagiarised, action will be taken as per the policy of the
University.

56
INFORMATION
QUERY WHOM TO BE ADDRESSED TO
REGARDING THE APPROVAL OF THE REGIONAL DIRECTOR, OF YOUR RESPECTIVE
PROJECT PROPOSAL REGIONAL CENTRE
ADDRESS OF THE REGIONAL CENTRE www.ignou.ac.in (E-mail ID of all RC’s are available
at http://www.ignou.ac.in/ignou/aboutignou/regional/website)
REGARDING STATUS OF PROJECT THE ASSTT. REGISTRAR (SED), IGNOU, MAIDAN GARHI,
REPORTS NEW DELHI-110068.
EMAIL- [email protected]
CONTACT NO:- 011-29571324, 011-29571321

CERTIFICATE OF ORIGINALITY

This is to certify that the project titled “______________________________________

_____________________________________________________” is an original work of the

Student and is being submitted in partial fulfilment for the award of the Master’s Degree in
Business Administration of Indira Gandhi National Open University. This report has not been
submitted earlier either to this University or to any other University/Institution for the
fulfilment of the requirement of a course of study.

SIGNATURE OF SUPERVISOR SIGNATURE OF STUDENT

Place: Place:

Date: Date:

The certificate may be submitted in the same format.

Important Notes While Preparing - Project Proposal

57
Send only one copy of the Project Proposal, and retain a copy with you.
“MMPP-001” should be written prominently on the envelope and should be addressed to The Regional
Director (of your Respective Regional Centre)
For the address of the Regional Centre you may refer Student Handbook & Prospectus given on our
website www.ignou.ac.in or
http://www.ignou.ac.in/ignou/aboutignou/regional/website
Ensure that the ‘Proforma for Approval of Project Proposal’ duly filled in and signed by both, the student
and the supervisor along with date, are enclosed.
Bio-data of the Guide duly signed by him/her.
MBA(online) submission of Synopsis through LMS Portal.

Important Notes While Preparing - Project Report

Send only one copy of the Project Report, and retain a copy with you. The Project Report submitted to the
University will not be returned to the student after Evaluation.
The Project Report should be submitted in original in A-4 Size, typed in double space, in a bound volume
to ‘The, Registrar (SED), IGNOU, Maidan Garhi, New Delhi- 110068’ by Registered/Speed Post/by
hand.
Before binding the Project report the student should ensure that it contains the Approved Project Proposal
Proforma along with Approved Proposal, Bio-data of the Guide, and an Originality Certificate duly
signed by the Student and the Guide. Project Report if received without any of these documents, the same
will be returned to the students for compliance.
Mention on the top of the envelope “PROJECT REPORT-MMPP-001”. This will facilitate sorting out
Project Reports received in Student Evaluation Division (SED) for various Programmes.
MBA(online) submission of Project Report through LMS Portal.

58
 INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Maidan Garhi, New Delhi – 110068
PROFORMA FOR APPROVAL OF PROJECT PROPOSAL (MMPP - 001)

Enrolment No. ___________________ Project Proposal No ___________

Study Centre ____________ (To be assigned by the Regional Centre)
Regional Centre _____________ Subject Area:_________________

Name of the Student : ____________________________________________________

Address of the Student: ____________________________________________________
(Complete Postal Address where the ____________________________________________________
synopsis, is to be sent )
Email Address: ____________________________________________________

Topic of the Project : ____________________________________________________

____________________________________________________

Name and Address of the Supervisor: ____________________________________________________

____________________________________________________
____________________________________________________

Is the Supervisor an Academic Counselor Yes / No If yes, Code of Study Centre__________________

of Management Programme of IGNOU?
Courses he/ she is counseling for: ____________________________________________________
____________________________________________________
No. of Students being guided: ____________________________________________________

Signature of Student Signature of Supervisor

Date: Date:
Please do not forget to enclose the synopsis of the project and the Bio-data of the Supervisor. In case the complete and signed
Bio-Data of the Supervisor is not enclosed, the proposal will not be entrained.
For Office Use Only
Synopsis Supervisor
Approved Approved Signature of Evaluator
Not Approved Not Approved Date:

Comments & Suggestions of the Evaluator

(Use backside of the proforma, if the space for writing
the comments is not Sufficient) Counter Signature of the
Regional Director/ Asst. Regional Director

The Detailed guidelines on this course is available on the website of the School
http://www.ignou.ac.in/ignou/aboutignou/school/soms/introduction

59
9.0 CONTACT US
For specific queries related to Admission, Study Material, Assignment, Examination, Counseling etc.
the students may contact the following:

Sl. Issues Authority to be contacted

No.
1 Identity Card, Fee Receipt, Bonafide Concerned Regional Centre
Certificate, Migration, Certificate,
Scholarship Forms, change of name,
correction of name/address
2 Non-receipt of study material and assignments Registrar (MPDD), IGNOU,
Maidan Garhi, New Delhi-110068
3 Change of Elective/Medium/opting of left Concerned Regional Centre
over electives/ Deletion of excess credits
4 Credit Transfer Student Registration Division,
Block No. 1 & 3, IGNOU,
Maidan Garhi, New Delhi-110068
5 Purchase of Audio/Video CDs Marketing Unit, EMPC, IGNOU,
Maidan Garhi, New Delhi110068
6 Academic Content Director of the School concerned
7 Approval of a Project Proposal / Synopsis Project Co-ordinator in the Concerned School
8 International Students residing in India should Director, International Division, IGNOU,
Block-15, Section K, Maidan Garhi, New Delhi.
Tel. Nos. : 29533987; 29571681
E-mail : [email protected]
9 Issue of Degree/ Diploma/ Certificate/ 011-29572213 Asstt. Registrar [email protected]
Despatch of returned Degrees/ 011-29535438 011-29572224
Verification of Degrees/ Convocation
10 Issue of Hall Ticket/ Correction in the 011-29572209 Asstt. Registrar [email protected]
hall ticket for handicapped students/ 011-29572202 011-29535064
Non-receipt of hall tickets for term-
end- examination & Entrance Test/
Entrance, Test Results/Queries related
to dispatch of attendance, list of
examinees etc./ writer
11 Declaration of results of Masters and 011-29572212 Section Officer [email protected]
Bachelors degree level 011-29536103 [email protected]
programme/Issue of grade card and [email protected]
provisional certificate of Masters and
Bachelors degree level prog./ Practical
marks of all programmes
12 Declaration of results of Masters, 011-29572211 Section Officer [email protected]
Bachelor and Diploma programme/ 011-29536743 [email protected]
Issue of grade card and provisional
certificate of Masters, Bachelor and
Diploma level programme
13 Declaration of results of DPE and 011-29572208 Section Officer [email protected]
Certificate programme/ Issue of grade 011-29536405
card and provisional certificate of DPE
& Certificate level programme
14 Verification of genuineness of 011-29572210 Section Officer [email protected]
provisional certificate and grade card/ 011-29536405
Issue of Transcript
15 Queries related to UFM cases 011-29572208 Section Officer [email protected]
011-29576405
16 Status of Project Report of all 011-29571324 Asstt. Registrar [email protected]
Programmes/ Dissertation and Viva 011-29571321 011-29532294
marks

60
 17 Queries related to Assignment Marks 011-29571325 Asstt. Registrar [email protected]
011-29571319 011-29571313
18 Students general enquiries and 011-29572218 Asstt. Registrar [email protected]
grievances/ Issue of duplicate 011-29571313
marksheet
19 Discrepancy in grade card, non 011-29572206 Dy. Director/
updation of grade/marks in the grade 011-29572215 Asstt. Director
card etc. 011-29572219

IGNOU POLICY FOR PREVENTION, PROHIBITION AND PUNISHMENT OF SEXUAL

HARASSMENT OF WOMEN AT THE WORKPLACE

IGNOU has adopted a policy for the prevention, prohibition and punishment of sexual harassment of women at
workplace in compliance to the directive of Hon’ble Supreme Court of India.

Information on this policy, rules and procedures can be accessed from the IGNOU website www.ignou.ac.in.
Any incident of sexual harassment may be reported to the Regional director of the Regional Centre, you are
attached to or to any of the persons whose contact details are given in the following table.

I APEX COMMITTEE AGAINST SEXUAL HARASSMENT (ACASH)

1 Prof. Nayantara Padhi, SOMS, Chairperson, ACASH 29573025 [email protected]
2 Dr. Bijayalaxmi MIshra, Dy. Director, Research Unit 29571998 [email protected]
3 Ms. Anita Sajwan, AD (software), ERP 29571705 [email protected]
4 Dr. Rama Pani, Editor, University News, Head of the [email protected]
Research Division, AIU
5. Dr. Neerja Singh, Associate Professor, Satyawati [email protected]
College, Delhi University
II IGNOU COMMITTEE AGAINST SEXUAL HARASSMENT (ICASH)
1 Prof. Vandana Singh, Chairperson, ICASH 29572932 [email protected],
2 Dr. Anamika Shukla, Associate Professor, SOH 29572772 [email protected]
3 Dr. Smita M. Patil, Asst. Professor, SOGDS 29571618 [email protected]
4 Dr. Sujata Santosh, Asst. Director, NCIDE 29573070 [email protected]
5 Dr. S. K. Pulist, Dy. Director, SRD 29571311 [email protected]
6 Ms. Radha Padmanabhan, AR, P&DD 29571720 [email protected]
7 Ms. Reema Kharbhanda, PS, COE 29572303 [email protected]
[email protected]
8 Ms. Mamta Khanna, Dy Director, CD (continuing 29571917 [email protected]
Member)
9 Mr. Gianender Kr. Sharma, PS (SED) (continuing 29572204 [email protected]
Member)
10 Ms. Rinki Sharma, Ph.D Scholar, Economics [email protected]
11 Prof. Nilika Mehrotra, JNU, New Delhi [email protected]
[email protected]
12 Ms. Nandita Baruah, Country Representative, [email protected]
The Asia Foundation, New Delhi
III REGIONAL SERVICES DIVISION COMMITTEE AGAINST SEXUAL HARASSMENT (RSDCASH)
1 Dr. Ranjita Panda, Dy. Director, Chairperson, 29571111 [email protected]
RSDCASH
2 Dr. Moumita Das, Asst. Director, NCIDE 29572967 [email protected]
3 Dr. T. Akoijam, Asst. Professor, SOTHSM 29571756/51/57 [email protected]
4 Ms. Seema Goswami, Dy. Registrar, F&A 29571209 [email protected]
5 Mr. Parag Gupta, SO, Admin (Gov.) 29571420 [email protected]
6 Ms. Harshita Raghuvanshi, Advocate, High [email protected]
Court/Supreme Court of Delhi

61