Basic Agro-food Processing

Level-I
Based on October 2019 Version 2 Occupational
standards
Module Title: - Demonstrating Work Values
LG Code: IND BFP1 M01 LO (1-4) LG (1-4)
TTLM Code: IND BFP1 TTLM 1020v1

October 2020

1
�
 Table of Contents
LO #1- Define the purpose of work .............................................................................. 4
Instruction sheet ................................................................................................... 4
Information Sheet 1- Identifying and Defining Sense of Purpose for Working ...... 5
Self-check 1 ...................................................................................................... 8
Information Sheet 2- Achieving Personal Mission ................................................. 9
Self-check 2 .................................................................................................... 12
LO #2- Apply work values/ethics ............................................................................... 13
Instruction sheet ................................................................................................. 13
Information Sheet 1- Classifying and Reaffirming W ork Values Concepts.......... 15
Self-check 1 .................................................................................................... 21
Information Sheet 2- Undertaking W ork practices ................................................. 22
Self-check 2 .................................................................................................... 24
Information Sheet 3- Conducting personal behavior and relationships with ......... 25
Self-check 3 .................................................................................................... 27
Information Sheet 4- IUsing Company Resources ................................................ 28
Self-check 4 .................................................................................................... 29
LO #3- Deal with ethical problems ...................................................................... 30
Instruction sheet .................................................................................................... 30
Information Sheet 1- Accessing and Applying Company Ethical Standards ......... 32
Self-check 1 .................................................................................................... 34
Information Sheet 2- Reporting and/or resolving work incidents/situations ........... 35
Self-check 2 .................................................................................................... 37
Information Sheet 3-Using and Identifying Resolution of Ethical Problems........... 38
Self-check 3 .................................................................................................... 39
Operation Sheet 1- Reporting work incidents ........................................................ 40
LAP TEST ....................................................................................................... 41

Page 2 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
LO #4- Maintain integrity of conduct in the workplace ................................ 42
Instruction sheet .................................................................................................... 42
Information Sheet 1- Demonstrating Personal W ork Practices and Values.. ........ 44
Self-check 1 .................................................................................................... 46
Information Sheet 2- Providing Instructions to Co-W orkers .................................. 47
Self-check 2 .................................................................................................... 49
Information Sheet 3- Sharing Company Values/Practices ................................... 50
Self-check 3 .................................................................................................... 52
Reference Materials........................................................................................ 53

Page 3 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
LG #01 LO #1- Define the purpose of work

Instruction sheet

This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics:
x Identifying unique sense of purpose for working and the whys of work
x Achieving Personal mission in harmony with company’s values

This guide will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:
x Identify unique sense of purpose for working and the whys of work
x Achieve Personal mission in harmony with company’s values

Learning Instructions:
1. Read the specific objectives of this Learning Guide.
2. Follow the instructions described below.
3. Read the information written in the information Sheets
4. Accomplish the Self-checks

Page 4 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
information Sheet-1 Identifying and Defining Sense of Purpose for Working

1.1 Defining the Purpose of Work

Define meaning of work

Work has several definitions, but they all share the idea of a purposeful activity. Work
generally refers to expending energy through a set of coordinated activities aimed at
producing something useful. Activity involving mental or physical effort done in order to
achieve a result. Work may be pleasant or unpleasant, and may or may not be
associated with monetary exchanges. Some basic terms…

 A job is the thing that you are paid to do.

 Work is the activity of having a job, being paid.
 If you work for a person or company, you are an employee. Your company is your
employer. The company employs you.
 If you work for yourself and do not have an employer, you are self-employed.
If you work for different companies when they need you, you are a freelance
worker.

The purpose of Work

Work is essential for the survival of human being. It is the ultimate means for the attainment
of development. W ithout work there is no development. There are numerous purposes of
work for the individual as well as the community. These are: material enrichment, Job
satisfaction, health and mental development, social interaction, experience and knowledge.

1. Material Enrichment- People engaged in work to earn money in order to fulfill material
needs/cover living expenses. The majority of works performed are paid works which enable
a worker to get money. For this reason, many people go to work in order to fulfill their
material needs be it basic needs or luxuries.

2. Job Satisfaction- is another reason why people go to work. When performing a work
that pleases him, a person gets satisfaction from the action itself and from the result

Page 5 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
obtained. There are situations when job satisfaction might be given higher place than
material enrichment gained from work.

3. Social Interaction-Interaction at work place with co-workers/ colleagues or customers

enables the worker to widen social life. This also enables the worker to know more people
and to have more experience in social life. The worker also develops qualities like open-
mindedness and tolerance.

4. Health and Mental development- work makes a person physically and mentally fit.
Workers use their mind during work and this helps them how to learn how to further use
their mind best. Work also enables one to use the body better, enhances one to continually
exercise by working.

5. Experience and Knowledge – we learn work from every day experiences. This makes
workers more experienced and fit for the work and other related engagements. If the
worker tries to develop his/her skill and productivity by getting better knowledge in the area,
his/her work gives him/her the best education. Being ready to learn from our mistakes and
from other’ experience makes the worker more competent and fit for work.

Understanding purpose of work activities in any work operation is very important to do what
is intended in the enterprise. For this purpose:

Workplace Procedure is a set of written instructions that identifies the health and safety
issues that may arise from the jobs and tasks that make up a system of work.

A safe working procedure should be written when:

x designing a new job or task

x changing a job or task
x introducing new equipment
x Reviewing a procedure when problems have been identified, example from an accident
or incident investigation.

Page 6 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
 In understanding work purpose the workers engaged in the enterprise parallel with
operating activities they can develop their own personal knowledge, develop skill and
attitude.

Page 7 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
 Self-Check 1 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below. Use the Answer sheet provided in the
next page:
1. Explain the purpose of work? (10 pts.).
2. Define work? (5 pts.).
3. When does a safe working procedure should be written? (10pts).

Answer Sheet Score = ___________

Rating: ____________
1.______________________________________________________________
2.______________________________________________________________
3. ______________________________________________________________
Note: Satisfactory rating above ≥25 points Unsatisfactory - below 25 points

You can ask you teacher for the copy of the correct answers.

Page 8 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Information Sheet -2 Achieving Personal Mission.

2.1 Implementation of personal mission in harmony with company’s values

A value is a type of belief, centrally located in one’s total belief system in enterprises too.
In any enterprise an individual has their own mission this mission should be to accomplish
the sustain value of enterprise he engaged in.
Therefore, in the definitions of company’s values, the idea of an attitude towards or
orientation with regard to work constitutes a central element most definitions of work values
agree with the notion that work values are specific goals that the individual considers
important and attempts to attain in the work context.
Modes of conduct or end states, with respect to one’s work activity harmonized with
company’s value, work values can be defined as a person’s attitudes to work in general
rather than his feeling about a specific job during implementation.
Developing a mission and values is the foundation for long term success, as demonstrated,
if a vision and mission is recognized by all stakeholders and affects every hiring, strategic
decision and communication; its effect can be magic.

2.2 Understanding company performance and ethical standards

Any company has its own objectives to achieve during their activity within the enterprise
based on the input of their effort. The company performance is promoted with the input of
materials and professional man power. To manage these man power and their materials
the enterprises should set ethical standards concerning the overall situations of their
organization. Therefore, to check the performance of their company the managers and the
workers of the company should know the performance of the enterprise. The set ethical
standards of the enterprise should be understood by the members of the companies.

Page 9 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
2.3 Balancing Work and Family responsibility and fundamental rights and gender
sensitivity
Family-work balance is a complex issue that involves financial values, gender roles, career
paths, time management and many other factors.
Hidden values and models from our cultures, original families and other sources influence
our choices in ways that we often don’t anticipate or understand and that have far-reaching
consequences for our lives. Like so many of the challenges and dilemmas of marriage,
balancing family and work has no easy solution-no one-size-fits-all approach.
Every person and couple will have their own preferences and needs. Couples are
struggling with the relative priorities of their values family involvement, career and material
goals, personal growth and fulfillment. The most important thing we can tell you about
balance: Preparation, intentionality and joint decision-making are the key to creating and
maintaining the right family-work balance for couple especially here emphasis will be given
to women in the enterprise of any tasks.
Many couples experience extremely strong forces pulling them away from the priority that
they would like their family to have. If you don’t aggressively plan your balance, these
other forces will prevail. W ithout a clear plan and commitment to maintaining balance, time
and energy for family erodes and evaporates. For more understanding look the following: -
 Family-work balance is a process, not a static achievement.
 It’s important to make the ‘big decisions’ – selecting careers and jobs, timing
children, allocating roles and responsibilities, etc.
 That will provide the opportunity for balance.
 The real task of balance takes place on a weekly and daily basis, even from hour to
hour.
 This is where couples hold the line to protect family time or allow it to evaporate
where they choose to take advantage of a family opportunity or allow other priorities
to interfere.
 The process nature of balance means that you can and must adjust as required.
 No decision, plan or approach need be permanent.
 If it’s not working or satisfying, you can reconsider and make changes.

Page 10 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
2.4 Interpersonal and communication skill
The quality of interpersonal communication within an organization as demonstrated in
research that ineffective interpersonal communication negatively affected group
decision making and the individual’s career progress. People with more developed
communication abilities helped groups to make better decisions and were promoted
more frequently than individuals with less developed abilities.

Page 11 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
 Self-Check 2 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below and Use the Answer sheet provided in
the next page:
1. Which one is not the principle of occupational health and safety? (5 pts)
a. No need to established occupational health and safety policy
b. There is need for consultation with the social patterns and other stakeholders
c. Prevention and protection must be the aim of OHS programs and policies
d. Health promotion is central element of OH practices
Short Answer Questions
1. Explain the significance of balancing work and family responsibility? (5pts)
2. Discuss the advantage of understanding company performance and ethical standards?
(5pts)

Score = ___________

Rating: ____________

Answer Sheet
1.____________________________________________
2.____________________________________________

Note: Satisfactory rating above ≥15 points Unsatisfactory - below 15 points

You can ask you teacher for the copy of the correct answers.

Page 12 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
LG #02 LO #2- Apply work
values/ethics
Instruction sheet

This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics:
x Classifying and reaffirming W ork values/ethics/concepts.
x Undertaking W ork practices.
x Conducting personal behavior and relationships with co-workers and/or clients.
x Using company resources
This guide will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:
x Classify and reaffirm work values/ethics/concepts.
x Undertake work practices.
x Conduct personal behavior and relationships with co-workers and/or clients
x Use company resources.

Page 13 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Learning Instructions:
1. Read the specific objectives of this Learning Guide.
2. Follow the instructions described below.
3. Read the information written in the information Sheets
4. Accomplish the Self-checks
5. Perform Operation Sheets
6. Do the “LAP test

Page 14 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
 Classifying and Reaffirming Work
Information Sheet-1
Values/Ethics/Concepts.

1.1. Definition of Work value

A value is a principal or standard that is held in high esteem by an individual and is related
to all aspects of one's personal and work life. As you rank each value, think about how
important the value is to you in a work setting.

Work values refer to the things or activities you place worth upon and strive to obtain or
engage

2.2. Classifying concepts of work values and ethics

From the very beginning of social work, the profession has been seen as firmly rooted in
values (Reamer, 2001). Almost a half century ago Pumphrey (1959) in The Teaching of
Social Work Values and Ethics divided values into three categories:

 first, the values of the profession as related to the larger society;

 second, internal relationships within professional membership; and
 third, relationships with the clients.
Although social work values have always been considered an integral part of our
profession, social workers have struggled for many years with questions about what are
social work values and can they be taught. Values have been defined as beliefs, while
ethical practice has been viewed as the application of these beliefs (Congress, 1999).
Abbott (1988) looked at social work values in regard to respect for basic rights, sense of
social responsibility, commitment to individual freedom (social justice), and support of self-
determination.

 The followings are essential work values that should be exhibited by Employees/worker:

1. Strong Work Ethic

Page 15 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Organizations value workers who understand and possess a willingness to work hard. In
addition to working hard it is also important to work smart. This means learning the most
efficient way to complete tasks and finding ways to save time while completing daily
assignments. Doing more than is expected on the job is a good way to show management
that you utilize good time management skills and don’t waste valuable company time
attending to personal issues not related to the job.

2. Dependability and Responsibility

Organizations value employees, who come to work on time, are there when they are
supposed to be, and are responsible for their actions and behavior. Being dependable and
responsible as a worker shows your organization that you value your job and that you are
responsible in keeping up with projects and keeping them informed of the things that they
should know about.

3. Possessing a Positive Attitude.

Organizations seek workers who take the initiative and have the motivation to get the job
done in a reasonable period of time. A positive attitude gets the work done and motivates
others to do the same without dwelling on the challenges that inevitably come up in any
job. It is the enthusiastic worker who creates an environment of good will and who provides
a positive role model for others. A positive attitude is something that is most valued by
supervisors and co-workers and that also makes the job more pleasant and fun to go to
each day.

4. Adaptability

Organizations seek workers who are adaptable and maintain flexibility in completing works
in an ever-changing workplace. Being open to change and improvements provides an
opportunity to complete work assignments in a more efficient manner while offering
additional benefits to the corporation, the customer, and even the employee. Adaptability
also means adapting to the personality and work habits of co-workers and supervisors. By
viewing change as an opportunity to complete work assignments in a more efficient

Page 16 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
manner, adapting to change can be a positive experience. New strategies, ideas, priorities,
and work habits can foster a belief among workers that management and staff are both
committed to making the workplace a better place to work.

5. Honesty and Integrity

Organizations value workers who maintain a sense of honesty and integrity above all else.
Good relationships are built on trust. When working for an employer they want to know that
they can trust what you say and what you do. Successful organization work to gain the trust
of customers and maintain the attitude that “the customer is always right”.

6. Self – Motivated

Organizations look for employees who require little supervision and direction to get the
work done in a timely and professional manner. Self-motivated employees require very little
direction from their supervisors. Once a self-motivated employee understands his/her
responsibility on the job, they will do it without any prodding from others. Employers can do
their part by offering a safe, supportive, work environment that offers employees an
opportunity to learn and grow. W orking in a supportive work environment and taking the
initiative to be self-directive will provide employees with a better sense of accomplishment
and increased self-esteem.

7. Motivated to Grow & Learn

In an ever-changing workplace, organizations seek employees who are interested in

keeping up with new developments and knowledge in the field. It has been noted that one
of the top reason’s employees leave their organization is the lack of opportunity for career
development within the organization. Learning new skills, techniques, methods, and/or
theories through professional development helps keep the organization at the top of its field
and makes the employee's job more interesting and exciting.

Page 17 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
8. Strong Self Confidence

Self-confidence has been recognized as the key ingredient between someone who is
successful and someone who is not. A self confident person is someone who inspires
others. A self-confident person is not afraid to ask questions on topics where they feel they
need more knowledge.

The self-confident person does what he/she feels is right and is willing to take risks. Self-
confident people can also admit their mistakes. They recognize their strengths as well as
their weaknesses and are willing to work on the latter. Self-confident people have faith in
themselves and their abilities which is manifested in their positive attitude and outlook on
life.

9. Professionalism

Organizations value employees who exhibit professional behavior at all times. Professional
behavior includes learning every aspect of a job and doing it to the best of one’s ability.
Professionals look, speak and provide positive role model for others. Professionals
complete high-quality work and are detail oriented. Professionals are enthusiastic about
their work and optimistic about the organization and its future.

10. Loyalty

Organizations value employees who trust and exhibit their loyalty to the company. Loyalty
in the workforce has taken on a new meaning. Companies offering employee growth and
opportunity will ultimately gain a sense of loyalty from their employees. Best employees
offer loyalty and make an important contribution during their time with the company. More
companies today encourage employee feedback and offer employees an opportunity to
lead in their area of expertise. This gives employees a greater sense of satisfaction, loyalty
and trust for the organization. Offering jobs that encourage learning and the development
of new skills also gives employees a sense of empowerment in the workplace.

Concept of Ethics

Page 18 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Ethics refers to a set of rules that describes acceptable conduct in society. Ethics serve as
a guide to moral daily living and helps us judge whether our behavior can be justified.
Ethics refers to society’s sense of the right way of living our daily lives. It does this by
establishing rules, principles, and values on which we can base our conduct. The concepts
most directly associated with ethics are truth, honesty, fairness, and equity.

While ethics is a societal concern, it is of critical importance to the professions that serve
society. Because professionals such as physicians, attorneys, engineers, and property and
facility managers provide services that affect our welfare, they develop professional codes
of ethics that establish professional standards for behavior.

Ethical behavior tends to be good for business and involves demonstrating respect for key
moral principles that include honesty, fairness, equality, dignity, diversity and individual
rights. It concerns with Morals and Philosophy. It is the study of moral obligation. In other
words, Ethical rules are not enforced by public authority, whereas legal rules are.

Ethics is the values of hard work instilled in or held by employees. For example, an
employee with a good work ethic would complete projects and other tasks of a high quality,
and take pride in the quality of his or her work.

A key component to workplace ethics and behavior is integrity, or being honest and doing
the right thing at all times.

The ten work ethics traits

1. Attendance: arrives /leaves on time; notifies instructor in advance of planned

absences; and makes up assignments punctually.
2. Character: displays loyalty, honesty, trustworthiness, reliability, dependability, initiative,
self-discipline, and self-responsibility.
3. Teamwork: respects rights of others; …is a team worker; cooperative; assertive? Or
displays a customer service attitude; seeks opportunities for continuous learning; and
displays mannerly behavior.

Page 19 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
4. Appearance: displays appropriate dressing, grooming, hygiene, and etiquette.
5. Attitude: demonstrates a positive attitude; appears self-confident; and has realistic
expectations of self.
6. Productivity: follows safety practices; conserves materials; keeps work area neat and
clean; and follows directions/procedures.
7. Organizational Skills: manifests skill in personal management, time management,
prioritizing, flexibility, stress management, and dealing with change.
8. Communication: displays appropriate nonverbal and verbal skills.
9. Cooperation: displays leadership skills; appropriately handles criticism and complaints;
demonstrates problem-solving capability; maintains appropriate relationships with
supervisors and peers; and follows chain of command.
10. Respect: deals appropriately with cultural/racial diversity and does not engage in
harassment of any kind.

Page 20 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Self-Check 1 Written Test

Name: _________________________
Date: _______________
Directions: Answer all the questions
listed below. Use the Answer sheet
provided in the next page:
Short Answer Questions
1. Define work ethics. (5 pts.)
2. List and discuss at least six work
ethics traits. (10 pts.) Score = ___________
3. Explain work ethics traits. (10 pts.)
Rating: ____________

Answer Sheet
1.____________________________
______________________________
____
2.____________________________
______________________________
____

Note: Satisfactory rating - ≥25 points and

above Unsatisfactory - below 25points
You can ask your teacher for the copy of
the correct answe

Page 21 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Information Sheet-2 Undertaking Work practices.

Flexible work practices are non-traditional work arrangements that allow staff to remain
productive and still meet the employers’ work needs. W hile flexible work practices are
required for specific equity groups, as defined in the disability and family/carer
legislations, flexible work practices are also offered to staff to assist them in managing
priorities in their work and personal lives. Staff may have differing priorities in their
personal lives which they accommodate within the work priorities. These priorities can
include undertaking study (apart from approved University study leave); sporting,
community service and cultural endeavors; travelling overseas; need to accompany
partner or children for a specified period of time out of the region; health and disability
needs; as well as career and family responsibilities.

In general, work practices should be undertaken flexibly in compliance with industry work
ethical standards, organizational policy and guidelines towards the goals of the
organization.

Therefore, to attain the stated goals of the company or organization quality of work,
punctuality, efficiency, effectiveness, productivity, resourcefulness,
innovativeness/creativity, cost consciousness, attention to details, etc. issues should
necessarily be understood by the employees of the company.

2.2 Occupational health and safety and its principles:

Occupational health and safety are an extensive multidisciplinary field, invariably
touching on issues related to among other things. Some of the principles of occupational
health and safety are listed as follows: -
 All workers have rights
- Work should take place in a safe and healthy working environment
- Conditions of work should be consistent with workers well-being and human dignity

Page 22 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
 - Work should offer real possibilities for personal achievement, self-fulfillment and
services to society
 Occupational health and safety policy must be established
 There is need for consultation with the social patterns and other stakeholders
 Prevention and protection must be the aim of OHS programs and policies
 Information is vital for the development and implementation of effective programs
and policies
 Health promotion is central element of OH practices
 OHS services covering all workers should be established
 Compensation, rehabilitation and curative services must be made available to
workers who suffer occupational injuries, accidents and work-related diseases.
 Education and training are vital component of safe, healthy working environment

Page 23 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Self-Check 2 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below.

1. Discuss the good work practice to attain goals of company or organizations? (15 pts.)

Score = ___________

Rating: ____________
Answer Sheet
1.______________________________________________________________
2.______________________________________________________________
Note: Satisfactory rating - ≥25 points and above Unsatisfactory - below 25points

Page 24 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Information Sheet-3 Conducting personal behavior and relationships with co-
workers and/or clients

3.1 Conducting personal behavior and relationships with co-workers and/or

clients

Employers value employees who maintain a sense of honesty and integrity above all else.
Good relationships are built on trust. When working for an employer they want to know
that they can trust what you say and what you do. Successful businesses work to gain the
trust of customers and maintain the attitude that “the customer is always right”. It is the
responsibility of each person to use their own individual sense of moral and ethical
behavior when working with and serving others within the scope of their job. Any industry
mainly depends upon Human Beings.

So, it has to acquire positive relationships with workers and must create an acceptable
environment and rule of practice to encourage the degree of participation from its
employees.

To implement these, functions of employee towards work relationship

 Must involve in planning and implementing their own personal development plan.
 Have the right in decision making and taking responsibility down through
organizational hierarchy.
 Should allow sharing their experience and knowledge with colleagues.
 Have to receive both general direction and specific quick feedback as required.
 Have the right to ask their managers for steps they can take to develop regarding
their careers.
Each person is different, with their own personal behavior, values and beliefs shaped by a
number of factors that include culture, religion, nature, and personal experiences.

x Values relate to our personal principles, morals, and ideals that is, what we consider
to be important.

Page 25 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
x Attitudes relate to a person’s views, which may be evidenced in the way they behave.
x Beliefs relate to those things in which an individual has faith ‘religious beliefs for
example which may not necessarily be founded on fact.
x Dignity’ is a difficult concept to define and has a strong association with respect.
‘Privacy’ has been defined as ‘freedom from intrusion’ and ‘dignity’ as ‘being worthy of
respect.
There are four types of dignity were identified as follows:
 Merit—this relates to dignity or social status that is ascribed to people because
of their role or position in society, or because of what they have achieved.
 Moral status—this is emphasized by the person’s moral autonomy or integrity. If
an older person is able to live according to their own moral principles, then that
person will experience a sense of dignity.
 Personal identity—this was found to be the most relevant in the context of older
people:
 ‘It relates to self-respect, and reflects an individual’s identity as a person.
This can be violated by physical interference as well as by emotional or psychological
insults such as humiliation’.
By understanding these above-mentioned differences among the co-workers and clients
we can minimize the differences by creating tolerance.

Page 26 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 October 2020
�
Self-Check 3 Written Test
Name
: _________________________ Date: _______________

Directions: Answer all the questions listed below. Use the Answer sheet provided in the
next page:

1. What type of behavior of person should be understood during working together? (5pts)

a. Attitudes relate to a person’s views

b. Merit
c. Personal identity
d. Moral status
e. All of them are understandable behaviors
Short Answer Questions

1. Each co-worker is different in behavior, value and beliefs what are the factors include
with that? (5 pts.)

Answer Sheet Score = ___________

Rating: ____________
1.______________________________________________________________
Note: Satisfactory rating above ≥10 points Unsatisfactory - below 10 points

You can ask you teacher for the copy of the correct answers.

Page 27 of 55

Page 27 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Information Sheet-4 Using Company Resources

4.1 Guide lines for usage of resources

Resources are materials or other assets that are transformed to produce benefits and in the
process may be consumed or made available from human perspectives. A resources is may
physical or virtual entity of limited availability that need to be consumed to obtain a benefit
from it and available source of wealth, a new or reserve supply that can be drawn upon when
needed. Therefore, these resources need to be used properly so the users of these
resources must be guided by the guide lines or instructions of the enterprise. If the workers
are not familiar with the enterprise guide lines or if they do not know the instruction that lead
them the resources may be damaged due to this misuse. So to limit this problem the
supervisors and the workers should follow the enterprise guide lines properly.

Page 28 of 55

Page 28 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Self-Check 4 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below.

1. How to manage company resource ? (15pts.)
Note: Satisfactory rating - ≥15 points and above Unsatisfactory - below 15points
You can ask your teacher for the copy of the correct answers.

Answer Sheet Score = ___________

Rating: ____________

Page 29 of 55

Page 29 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
LG #03 LO #3- Deal with ethical problems
Instruction sheet

This learning guide is developed to provide you the necessary information regarding
the following content coverage and topics:
x Accessing and applying company ethical standards, organizational policy
and guidelines
x Reporting and/or resolving work incidents/situations.
x Using and identifying resolution and/or referral of ethical problems.

This guide will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:
x Access and apply company ethical standards, organizational policy and
guidelines.
x Report and/or resolve work incidents/situations.
x Use resolution and/or referral of identified ethical problems.

Page 30 of 55

Page 30 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Learning Instructions:
1. Read the specific objectives of this Learning Guide.
2. Follow the instructions described below.
3. Read the information written in the information Sheets
4. Accomplish the Self-checks

Page 31 of 55

Page 31 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Information Sheet-1 Accessing and Applying Company Ethical Standards

1.1 Prevention & reporting of unethical conducts

It is sad truth that the employees of just about every work, in every work, will occasionally
encounter team members who are taking part in unethical behaviors. Such unethical
behaviors include a wide variety of different activities. Among the most common unethical
work behaviors of employees are making long-distance calls, let coming, no punctuality,
falsifying the number of hours worked, or much more serious and illegal practices, such as
embezzling money from the falsified numbers of hours etc.

There are several techniques that allow for the management to decide on unethical activities.

x The first step is to create a company policy, in writing, that is read and signed by
each employee. This erases most feelings of ambiguity when it comes to deciding
what to do after witnessing an unethical behavior.

x The second is to give a clear outline of what is expected of the person who has
discovered the unethical behavior. It should include the person who should be
contacted, and how to go about doing it. W ith clear instructions, there will be less
hesitation in reporting unethical activities, and then they can be dealt with quickly
and relatively easily, before they develop into overwhelming issues.

Furthermore, the repercussions of unethical behaviors should be clearly stated. This way,
both the person doing the activity, and the witness to the activity will be well aware of the way
that things will be dealt with, and there won't be any risk of someone not reporting unethical
behavior because they're afraid that the culprit will be unfairly treated. Communication is key
in the proper management of unethical behavior in today’s workplace.

Page 32 of 55

Page 32 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
3.2 Guidelines for reporting and resolving work incidents/situations

The common Incidents/situations which can be seen in work place are:

x violent/intense dispute or argument
x gambling
x use of prohibited substances
x pilferages
x damage to person or property
x vandalism
x falsification
x bribery
x sexual harassment
x blackmail

Page 33 of 55

Page 33 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Self-Check 1 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below. Use the Answer sheet
provided in the next page:
1. Which one is different from the others? (5pts).
A. Punctuality
B. Disobedient
C. Embezzlement
D. Lying
2. One of the following is common situations which can be seen in work place?
(5pts).
A. dispute or argument
B. gambling
C. use of prohibited substances
D. pilferages
E. damage to person or property
F. all
Short Answer Questions
1. List at least two reporting work incidents (5pts).
2. Write resolving methods of work incident (5pts).

Answer Sheet Score = ___________

1._______________________________________________R_at_in_g_:______________
_______________
_____
2.____________________________________________________________________
_____
Note: Satisfactory rating - ≥20 points and above Unsatisfactory - below 20
points
You can ask your teacher for the copy of the correct answers.
2 .1 Reporting and/or resolving work incidents/situations.
Information Sheet-2 Reporting and/or resolving work incidents/situations.

Staff accepts their responsibility to report misconduct. They are familiar with the
reporting process and are confident that something will be done about the matter. Staffs
are supported in the workplace, and know they can make reports without fear of
intimidation, reprisal or pressure from others not to do so. A strong internal reporting
culture serves to maintain high professional standards within the organization, and
contribute to its continuous improvement. Integrity concerns are managed in the
interests of the individual, the organization, and the public.

A company’s commitment to integrity includes a responsibility to foster an environment

that allows people to report violations without the fear of retaliation or retribution. No one
should be discouraged from using any available channel within the organization. Even
simple questioning of someone can lead to claims of retaliation, even though that was
never the intent, as it may make a person feel that he or she did something wrong by
choosing one method over another. People must be able to choose whichever method
they are most comfortable with to communicate their concern.
Reporting procedures /steps:
1. Make notes of the event that you will be reporting.
x You will need dates, names and concise details when you lodge your
complaints.
2. preparing your presentation
x Prepare for the grievance hearing by gathering all supporting documents and
evidence, lining up your witnesses and.
x The burden of proof is on you, so make sure you are prepared.
3. Ask to speak with the appropriate personnel and explain to him/ her exactly what
happened.
x The office phone number should be located.
x Refer to your notes and relate your experience calmly and rationally.
x Follow up your phone call with a letter, outlining your conversation and your
complaint.

Page 35 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 x All incidents can be reported online but a telephone service remains for
reporting
sexual harassment, bribery, vandalism, gambling, violent/intense dispute or arg
ument etc.
x More information on when, and how, to report very serious or dangerous
incidents, can be found by visiting the out of hours webpage.
x If you want to report less serious incidents out of normal working hours, you
can always complete an online form.
4. File on the report

Page 36 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Self-Check 2 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below. Use the Answer sheet
provided in the next page:
Short Answer Questions
1. List at least two reporting work incidents. (5pts).
2. W rite resolving methods of work incident. (5pts).

Answer Sheet Score = ___________

Rating: ____________

1.____________________________________________________________________
_____
2.____________________________________________________________________
_____

Note: Satisfactory rating - ≥10 points and above Unsatisfactory - below 10

points

You can ask your teacher for the copy of the correct answers

Page 37 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Information Sheet-3 Using and Identifying Resolution of Ethical Problems

3.1 Resolving methods of work incident

Anyone who retaliates against another employee for reporting known or suspected
violations of the company’s legal or ethical obligations is in violation of the code and
subject to disciplinary action (for resolving the incidents/situations), up to and including
dismissal. Retaliation also may be a violation of the law, and as such, could subject both
the individual offender and company to legal liability. Problems can be resolved by:

 Discover tools to address and resolve conflicts through better

communication.
 Gain a solid understanding of the theoretical basis of conflict resolution
and rich hands-on experience with conflict resolution practices.
 Explore current models of conflict resolution that are applied in
interpersonal, organizational, community and international situations.
 Refine your ability to mediate, facilitate, negotiate, and build consensus
and collaboration.

3.2 Learning opportunities from resolution and referral of ethical problems

x Awareness creation: providing information on the unethical behavior or

event

x Punishing in terms of money, promotion, educational opportunity,

incentive etc

x Publicizing the issue through notifying on the notice board, media, etc
x Fire out is the last measure.

Page 38 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Self-Check -3 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below. Use the Answer sheet
provided in the next page:

1. Write resolving methods of work incident? (5pts)

2. What do you learn from ethical resolution? (5pts)

Answer Sheet Score = ___________

Rating: ____________

1.____________________________________________________________________
____

2.____________________________________________________________________

Not_e_: _S_a_tisfactory rating above ≥10 points Unsatisfactory below 10 points

You can ask you teacher for the copy of the correct answers.

Page 39 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Operation Sheet

Operation Sheet - 1 Reporting work incidents

Objective: To know the learner how to reporting work incidents

Materials required Pen, exercise book, phone

1. Make notes of the event that you will be reporting
2. Preparing your presentation
Procedure 3. Ask to speak with the appropriate personnel and
explain to him/ her exactly what happened.
4. File on the report

Precautions: x Write properly the incidence

Quality criteria
Trainees will be evaluating after this operation

Page 40 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 LAP Test Practical Demonstration
NAME______________________ DATE_______________________

TIME STARTED________________ TIME FINISHED______________

INSTRUCTION

Instructions: Given necessary templates, workshop, tools and materials you are required
to perform the following tasks within 1 hour.

Task 1: Report work incidents

Page 41 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
LG #04 LO #4- Maintain integrity of conduct in
the workplace

Instruction sheet

This learning guide is developed to provide you the necessary information regarding the
following content coverage and topics:
x Demonstrating personal work practices and values.
x Providing instructions to co-workers.
x Sharing company values/practices.

This guide will also assist you to attain the learning outcomes stated in the cover page.
Specifically, upon completion of this learning guide, you will be able to:
x Demonstrate personal work practices and values.
x Provide Instructions to co-workers based on ethical, lawful and reasonable
directives.
x Share company values/practices with co-workers

Page 42 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Learning Instructions:

1. Read the specific objectives of this Learning Guide.

2. Follow the instructions described below.
3. Read the information written in the information Sheets
4. Accomplish the Self-checks
5. Perform Operation Sheets
6. Do the “LAP test”

Page 43 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Information Sheet-1 Demonstrating Personal Work Practices and Values.

1.1 Demonstrating Personal Work Practices and Values.

Personal work practices and values must be demonstrated consistently with acceptable
ethical conduct and company’s core values.

The ethical tone of a workplace must start at the top with managers taking responsibility
for building a professional and respectful workplace. Managers must not only
communicate clear messages about ethical conduct and integrity, but they must also
model and demonstrate those very behaviors expected of staff. Demonstrating
commitment to the values and goals of the organization must be consistent with
professional leadership.

The attitudes, behaviors and responses of staff demonstrate a commitment to

organizational values and goals. Ethical conduct prevails in the workplace, and staff
takes responsibility for building a professional workplace. Staff at all levels takes action
when needed. They act to prevent misconduct and improper behavior, they raise
integrity concerns, and they do not support destabilizing attitudes and behaviors. Staff
know what the organization expects of them, and carry out their duties in accordance
with these expectations. Staffs feel valued and supported in the workplace.
Integrity means that we must be honest, trustworthy, consistent, and open, and always
act in accordance with the highest ethical standards.

In essence, building workplace integrity is about creating a workplace that fosters the
development of high professional standards, and demonstrates the values of the
organization. An ethical and professional workplace is the best safeguard against risks
to integrity, including improper conduct, misconduct and corruption.

Page 44 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Building workplace integrity involves developing and maintaining a professional and
respectful workplace. It involves ethical leadership, active management and
supervision, the right people, effective processes and confident professional reporting.

Page 45 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Self-Check 1 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below.

1. What does integrity mean?(5)

______________________________________________________________________
______________________________________________________________________
________________
2. Where and with whom does the ethical tone of workplace must start at?(5)
______________________________________________________________________
______________________________________________________________________
________________
Note: Satisfactory rating - ≥10 points and above Unsatisfactory - below 10
points
You can ask your teacher for the copy of the correct answers.

Page 46 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Information Sheet 2 Providing Instructions to Co-Workers

2.1 Providing instructions to co-workers

People are confused when a person giving instructions later changes his/her mind and
gives conflicting instructions. If this happens too often, the person on the other end may
‘switch off’ or not respond until the details have been checked with someone else.

The ethical tone of a workplace must start at the top with managers taking responsibility
for building a professional and respectful workplace. Managers must not only
communicate clear messages about ethical conduct and integrity, but they must also
model and demonstrate those very behaviors expected of staff. Demonstrating
commitment to the values and goals of the organization must be consistent with
professional leadership.

Listen to your employees. Ask for their opinions and then take provision; do not make
radical changes without your employee's input. Employees who feel a sense of
ownership in their jobs and their companies take pride in exceeding expectations.

1. Give each employee three entry slips for a drawing. Place a stack of entry slips by
the contest entry box. To enter, they write the name of an employee on the slip and
write a one- or two-line comment about something good the employee has done.
Then they sign their name.

 It is mandatory for each to fill out their three slips, but optional to fill out any more
beyond that. The more slips they fill out, the more chances they have of winning the
drawing.

2. At a pre-announced time, hold the drawing and pull out one slip from the box. Each
person on the slip (the person being praised and the person doing the praising) gets
a prize. The prize can be simple like a coffee mug filled with wrapped candy or work
related, like getting an extra hour for lunch one day.
3. Photocopy all the slips and place them in the employee's file so they get long-term
credit for what they did. Give the slip to the employee being praised. This builds

Page 47 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 goodwill among employees, when they see that someone noticed and praised what
they did.

Page 48 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
Self-Check 2 Written Test

Name: _________________________ Date: _______________

Directions: Answ er all the questions listed below .

1. What happen if do not know the purposes of instruction in work practices? (10
pts.)

Note: Satisfactory rating - ≥10 points and above Unsatisfactory - below 10

points

You can ask your teacher for the copy of the correct answers.

Page 49 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Information Sheet 3 Sharing Company Values/Practices

3.1 Sharing Company Values/Practices

Usage of appropriate behavior and language for sharing company values/ practice in
any enterprise cooperation is the basic ground for usage of appropriate behavior for
sharing company values or practices.
According to the following tips, this condition may apply different communication
manners like: -

x Clarity and Transparency: In order to communicate something in a proper manner,

it is important that you speak out clearly so that the objectives are transparent and
easily understood. Be it a warning, a rule change or a new policy introduced,
everything should be conveyed clearly with all details to avoid any confusions or
doubts.

x Be Well Prepared: Any communication in the workplace should be taken up with

professionalism and you as an orator or the convener should be well prepared with
all the minutes of details, facts and figures. It is important for you as a speaker to
give out all the details in the best possible way, to avoid any misunderstanding or
miscommunication. One missed detail can change the meaning of the entire
conversation and can lead to a totally different action on part of the employees.
x Be Precise: A professional communication needs to be precise and exact. You are
there to convey something important with regard to the organization and the work,
and you can’t afford to give out a long speech that will cover up the key point.
Time is another factor that has to be taken into consideration, therefore a short,
precise conversation, mail or circular is what will save time.
x Be Generic: Communication between the management and the employees,
among the employees and between the senior and subordinates should be
generous in nature. There is no room for pointing out fingers at each other, as this
might end up in the outburst of a conflict.
x Be Assertive: There is a thin line between being assertive and ordering, both of
which give out a totally different picture altogether! An official communication

Page 50 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 should be assertive, without being only directive in nature. It should be conveyed
in a manner that sounds essential to follow and not as a diktat.
x Encourage Two Way Communication: A communication should give equal
opportunities for both the sides to express their views. A communication between
the organization and employees should be an interactive one with exchange of
questions and answers.

Page 51 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 Self-Check 3 Written Test

Name: _________________________ Date: _______________

Directions: Answer all the questions listed below. Use the Answer sheet
provided in the next page:

1. Write and discuss the tips used to share company values/ practices?(10 pts)

Answer Sheet Score = ___________

Rating: ____________

1.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
____________________________________________
Note: Satisfactory rating - ≥10 points and above Unsatisfactory - below 10
points

You can ask your teacher for the copy of the correct answers.

Page 52 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 List of Reference Materials

Congress, E. (1999). Social work values and ethics. Belmont, CA: Wadsworth.

Reamer, F. G. (2001a). Ethics education in social work. Alexandria, VA: Council on

Social Work Education.

Reamer, F. G. (2001b). The social work ethics audit: A risk management tool.
Washington, DC: NASW Press.

Pumphrey, M. V. (1959). The teaching of values and ethics in social work education.
New York, NY: Council on Social W ork Education.

Abbott, A.A. (1988). Professional choices: Values at work. Silver Spring, MD: National
Association of Social Workers..

http://www.slideshare.net/decouteb/demonstrating-value-back-at-work-oeb11

https://www.mindtools.com/pages/article/understanding-workplace-values.htm

https://www.cultureamp.com/blog/how-we-infuse-company-values-into-our-people-
practices/
http://www.workethic.ca/courses/useofassets

Page 53 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 AKNOWLEDGEMENT
We would like also to express our appreciation to the TVET instructors and respective
Regional TVET Bureau, TVET College/ Institutes, UNESCO Project (best education for
African rise (BEAR)) and Federal Technical and Vocational Education and Training
Agency (FTVET) who made the development of this this Teaching, Training and
Learning Materials (TTLM). W ith required standards and quality possible.
This Teaching, Training and Learning Materials (TTLM) was developed on September
2020 at Bishoftu, Federal management institute ETHIOPIA

Page 54 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920
 The trainers who developed the Teaching, Training and Learning Materials (TTLM).
No Name Edu. Field of Address E -mail address College
Level study
1. 1. Gedefa A Postharvest 0922944326 [email protected] Yeka
Yadasa management Industrial
college
2. Alemu A Animal 0912355539 [email protected] Bure PTC
Abate production
3. Tewodros B Hotel 0925750057 [email protected] D/Tabor PTC
Kassahun management
4. Zelalem A Leadership 0918021238 [email protected] Amhara TVED
Taye and Bureau
management Coordinator

Page 55 of 55 Federal TVET Agency TVET program title- Basic Agro- Version -1
Author/Copyright Processing Level -1 September 0920