Scribd
Upload
39 views

My CV2020

Muhammad Manzoor Alam is a 41-year-old married man seeking a position in a reputable and dynamic organization. He has a MBA in Management Information Systems from Muhammad Ali Jinnah University and a bachelor's degree in commerce from the University of Karachi. He has over 7 years of experience in roles such as Center Manager at Aptech Computer Education, CRM Administrator and Marketing Manager at Softech Microsystems, and Team Leader roles. He is proficient in Microsoft Office, Dynamics CRM, web design tools, and analytics tools.

Uploaded by

aisha mehar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
39 views

My CV2020

Muhammad Manzoor Alam is a 41-year-old married man seeking a position in a reputable and dynamic organization. He has a MBA in Management Information Systems from Muhammad Ali Jinnah University and a bachelor's degree in commerce from the University of Karachi. He has over 7 years of experience in roles such as Center Manager at Aptech Computer Education, CRM Administrator and Marketing Manager at Softech Microsystems, and Team Leader roles. He is proficient in Microsoft Office, Dynamics CRM, web design tools, and analytics tools.

Uploaded by

aisha mehar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

MUHAMMAD MANZOOR ALAM

Address : R-1099, Sector 15-B, Buffer Zone, Karachi


Mobile/Whatsapp: 0332-3744945
Email: [email protected], [email protected]
Age: 41 Years
Marital Status: Married
OBJECTIVE
To obtain a position in a Reputed and Dynamic Organization which will enhance my initiative, motivation, analytical &
managerial skills and to make full use of my education.

EDUCATION
MUHAMMAD ALI JINNAH UNIVERSITY
M.B.A in Management Information System

Major Subjects:
Enterprise Resource Planning (ERP),
Customer Relationship Management (CRM),
Business Intelligence (BI)
Software Engineering

UNIVERSITY OF KARACHI
Graduation in Commerce.
PROFESSIONAL EXPERIENCE
APTECH COMPUTER EDUCATION (Period: Nov 2014 to Till Day)
 CENTER MANAGER
Responsible is to achieve targeted revenue, profitability, learner and employee satisfaction level and building
"Best in Area" image for the Center.

• Day to day management of the Center Operations.


• Source quality human resource for the Center operations.
• Guide and develop HR to provide quality services.
• Control center employee attrition rate.
• Provide and manage infrastructure for effective running of the center.
• Implement and monitor the documented quality system at the center.
• Ensure compliance to delivery process.
• Ensure compliance to batch schedule & prevent batch overflows
• Ensuring compliance to exam schedule.
• Monitor & control employee & student absenteeism
• Achieving student satisfaction level by providing good value for money
• Conduct open house in a month & take corrective measures on the issues raised by the students.
• Organize parents meet in 3 months for career courses & brief them on the progress made in the course
• Identify non-technical training needs of the center employees & organize training program to meet the
training needs.
• Manage Center Events, Marketing & Branding activities.
• Conduct a regular study on trends & processes in new product launch.
• Build relationship with local media, industry, education institutions etc. for projecting and building center.
• Take corrective & preventive measures for all non-conformance reported/observed.
SOFTECH MICROSYSTEMS (Period: Oct 2010 to Oct’14)
 AS A CRM ADMINISTRATOR
 Providing a central point of contact for all changes requests and systems alternations.
 Creating or updating training manuals, policies and procedures.
 Providing help desk support for all system users.
 Maintaining control of access rights, security settings, and user privileges.
 Provisioning all new users, providing CRM training.
 Generating details process maps for sales, marketing, and business workflows.
 Ensuring data is correct across Accounts, Contacts, Opportunities etc.
 Importing and exporting of data as required.
 Building custom reports and dashboards specific to job functions.

 AS A MARKETING MANAGER
 Translate company strategic goals into tactical plans and derive short-term objective
 Responsible to manage E-marketing actions (branding, web design, banner making, promotional campaigns, mini-sites,
viral marketing, search engine marketing.
 Create marketing campaigns and provide write-ups and catchy slogans, punch lines , Pricing strategy etc.
 Determine and manage the marketing budget, deliver marketing activity within agreed budget.
 Manage the efficiency of the marketing plans and projects in the company.
 SEO technical analysis and evaluation, On-page keyword optimization
 Manage on-page marketing activities like promos, special pages, banners, brand of the month sections etc.
 Manage off-page activities like updating blog, participate in forums and other social media networking and marketing
channels including Facebook and Twitter to promote our websites.
 Documentation for Pre-qualification , vendor registration and tenders.
 Preparing reports and analysis of the effectiveness of all marketing efforts.

 AS A TEAM LEADER
 Motivating and inspiring the team to surpass their potential.
 Improving the team and facilitating the communication among the members of the team.
 Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
 Creating sense of ownership within the employees and resolving employee issues, if any.
 Looking constantly for development as well as continuous improvement for the entire team.
 Communicating the company’s purpose, core values, vision to the front employees.
 Ensuring that the employees follow their schedules properly as designed.
 Striving for new ways continually, to increase the opportunities of sales.
 Handling escalated calls, complaints, questions, and queries as necessary.
 Facilitating cross functional communication within employees for improved working condition.
 Creating a conducive work environment for all the call center’s employees.
 Carrying out team meetings and actively participating in the monthly and weekly meetings.
 Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the
targets.

SWIFT LOGISTICS (PVT) LTD. (Period: Nov 2009 to Oct 2010)


Designation : Business Development Executive.
THE PROTECTORS. (Period: Sep 2008 to Oct 2009)
Designation : Sales & Marketing Executive.
BARRETT HODGSON PAKISTAN (PVT) LTD. (Period: 2006 to Aug 2008)
Designation : Secretary To Group Managing Director
MUHAMMAD SHAFI TANNERIES (PVT) LTD. (Period: 2000 to 2006)
Designation : Sales Coordinator

SKILL & EXPERTISE


COMPUTER SKILLS
Windows, Microsoft Office, Microsoft Dynamic CRM, Dreamweaver, Photoshop, Google Analytical/Webmaster Tool etc.
OTHER SKILLS
Business Planning, Marketing Management, Social Media Marketing, Sales Management, Customer Relations, Team Building, Team Management,
Problem Solving, Coordination & Documentation, Time Management etc.

You might also like