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s7 200smartussc

This document provides information about communication between an S7-200 Smart PLC and a SINAMICS V20 drive using USS (Unified Sinamics Communication). It describes the automation task of connecting these components for sequence control. The solution uses specific Siemens hardware and software components that are configured according to the document. Legal disclaimers are also provided.
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0% found this document useful (0 votes)
46 views

s7 200smartussc

This document provides information about communication between an S7-200 Smart PLC and a SINAMICS V20 drive using USS (Unified Sinamics Communication). It describes the automation task of connecting these components for sequence control. The solution uses specific Siemens hardware and software components that are configured according to the document. Legal disclaimers are also provided.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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S7-200 Smart USS

Communication with
SINAMICS V20

S7-200 SMART V2.4


https://new.siemens.com/in/en/products/automation/systems/ind
ustrial/plc/simatic-s7-200-smart.html

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non-binding and make no claim to completeness or functionality regarding configuration and
equipment. The application examples merely offer help with typical tasks; they do not constitute
customer-specific solutions. You yourself are responsible for the proper and safe operation of the
products in accordance with applicable regulations and must also check the function of the
respective application example and customize it for your system.
Siemens grants you the non-exclusive, non-sub licensable and non-transferable right to have the
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© Siemens AG 2019 All rights reserved

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Table of contents

Table of contents
Legal information ......................................................................................................... 2
1 Task ..................................................................................................................... 4
1.1 Overview of the automation task .......................................................... 4
1.2 Sequence control ................................................................................. 5
2 Automation solution .......................................................................................... 6
2.2 Hardware and software components used........................................... 6
2.3 Setup .................................................................................................... 7
3 Functional mechanisms .................................................................................... 8
3.2 USS protocol ........................................................................................ 8
3.3 Communication program ...................................................................... 9
4 Commissioning ................................................................................................ 14
4.1 Installing and wiring the hardware ...................................................... 14
4.2 Downloading the SIMATIC program .................................................. 15
4.3 V20 commissioning ............................................................................ 18
5 Operation .......................................................................................................... 24
© Siemens AG 2019 All rights reserved

5.1 Jog reverse ......................................................................................... 24


5.2 Jog forward ......................................................................................... 25
5.3 Auto mode .......................................................................................... 26
6 Appendix .......................................................................................................... 27
6.1 Service and support ........................................................................... 27
6.2 Application support ............................................................................. 28
6.3 Links and literature ............................................................................. 28
6.4 Change documentation ...................................................................... 28

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1 Task
1 Task
Communication between an inverter and a PLC is often required in a diversity of general motion
control applications. Taking reciprocating motions for example, communication between a
controller (S7-200 Smart)and a frequency inverter (SINAMICS V20) takes place with the aid of
the USS protocol.

1.1 Overview of the automation task


In the application, the inverter controls a motor. The motor controls a toothed belt through a
gearbox. A mechanical arm in the toothed belt reciprocates horizontally at a speed set point
within the specified range.

The following figure provides an overview of the automation task:


© Siemens AG 2019 All rights reserved

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1 Task

These sensors used in the application example are inductive BERO proximity
switches, which will not cause mechanical wear. Working principle: When the
Note permeable material approaches the switch sensing surface, the magnetic field is
subject to decay, causing the change of the output signal of the switch.

1.2 Sequence control


© Siemens AG 2019 All rights reserved

1.2.1 Figure 1-1--- Description of movement

Motion control requirements:


• Switch off the Jog/Auto mode button. Switch on the Jog reverse or Jog forward button
and the motor can run at 30Hz.
• Switch on the Jog/Auto mode button, the toothed belt reciprocates between the positions
of sen1 and sen4 automatically.
• To improve the stability of the system, there are two deceleration signals sen2 and sen3,
the motor speed within the positions of sen2 and sen3 is not less than 50Hz, and the
speed is changed to 35Hz in other positions.
• If the drive displays a fault code, the fault light will light. And press the reset button can
reset fault light.
Control mode:
• The sensor signals are read into the PLC via digital input modules and the frequency
converter is activated accordingly by the PLC.

• PLC deals with these digital inputs and issues commands to the inverter.

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2 Automation solution

2 Automation solution
2.2 Hardware and software components used
2.2.1 Hardware components

No. Component Order number Quantity


1 SIMATIC S7-200 Smart 6ES7288-1ST20-0AA0 1
2 SINAMICS V20, 3AC400V 0.37KW UNFILTERED1* 6SL3210-5BE13-7UV0 1
3 Transformer(380V/220V)2* 1
4 Motor 1.1kW 1LA7083-4AA60 1
5 Sensor3* 3RG40-13-0AG01 4
3RV1021-1JA10 1
6 Circuit breaker
2RV1021-1JA10 1
JOG/AUTO switch button 3SB3602-2KA11 1
Jog forward/Jog reverse button 3SB3610-2EA11 1
7
Reset button 3SB3602-0AA31 1
Fault light 3SB3644-6BA20 1
8 Ethernet Cable 2
© Siemens AG 2019 All rights reserved

9 RS-485 Terminator 6SL3255-0VC00-0HA0 1


1* The SINAMICS V20 order number information given in the table indicates that the mains supply
voltage for the inverter is 3AC 380V and the inverter is an unfiltered variant. Some variants of
SINAMICS V20 inverters also support the mains supply of 1AC 220V. Select the desired models
according to your specific requirements. For more information about order numbers, access the
following Web site:
http://support.automation.siemens.com/CN/view/en/62072319
2* The PLC order number information indicates that the CPU requires a 1AC 220 mains power supply.
Select this transformer since in China, the mains supply voltage used in factories are usually 3AC
380V.
3* These sensors are inductive BERO proximity switches, rated operating distance is 5mm,
dimension is M18*54mm, rated current is 200mA, rated voltage is DC15-34V, protection class is IP67,
digital output NO, PNP type.

2.2.2 Software components

User can order these CDs that contain the following software tools:

No. Component Order number Quantity


1 STEP7 Micro/WIN SMART 2.4 6ES7288-SW01-0AA0 1

Most of the hardware components shown in the table are commercially


available in the global market. If unavailable in your country (or region), find an
Note appropriate substitute at your own discretion.
The table lists key hardware components required for this
project. Other accessories such as cables and wires, supports, terminal strips,
and so on can be purchased separately.

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2 Automation solution

2.3 Setup

2.3.1 Figure 2-1 Bus connection

Note The SINAMICS V20 supports communication with Siemens PLC over USS on
RS485. You can parameterize whether the RS485 interface shall apply USS
© Siemens AG 2019 All rights reserved

protocol. USS is the default bus setting. A screened twisted pair cable is
recommended for the RS485 communication.
Make sure that you terminate the bus correctly by fitting a 120 R bus termination
resistor between the bus terminals (P+, N-) of the device at one end of the bus
and a termination network between the bus terminals of the device at the other
end of the bus. The termination network should be a 1.5 k resistor from 10 V to
P+, 120 R from P+ to N- and 470 R from N- to 0 V. A suitable termination network
is available from your Siemens dealer.

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3 Functional mechanisms

3 Functional mechanisms
3.2 USS protocol
The USS protocol was developed in order to exchange process data between a master and one
or more slave stations on an RS485 bus. Each bus station is identified by a unique bus address.
The STEP7-Micro/WIN SMART Instruction Libraries provide subroutines, interrupt
routines, and instructions to support the USS protocol.
The USS protocol is an interrupt driven application. In the worst case, the receive message
interrupt routine requires up to 2.5 ms to execute. During this time, all other interrupt events are
queued for service after the receive message interrupt routine has been executed. If your
application cannot tolerate this worst case delay, then you may want to consider other solutions
for controlling drives.
Initializing the USS protocol dedicates a S7-200 SMART CPU port for USS communications.
You use the USS_INIT instruction to select either USS or PPI for port 0 or port 1. (USS refers to
the USS protocol for Siemens drives.) When a port is set to use the USS protocol for
communicating with drives, you cannot use the port for any other purpose, including
communicating with an HMI. The second communications port allows STEP 7-Micro/WIN
SMART to monitor the control program while USS protocol is running.
The USS instructions affect all of the SM locations that are associated with Freeport
communication on the assigned port.
© Siemens AG 2019 All rights reserved

The USS subroutines and interrupt routines are stored in your program. The USS instructions
increase the amount of memory required for your program by up to 3050 bytes. Depending on
the specific USS instructions used, the support routines for these instructions can increase the
overhead for the control program by at least 2150 bytes and up to 3050 bytes.
The variables for the USS instructions require a 400-byte block of V memory. The starting
address for this block is assigned by the user and is reserved for USS variables.
Some of the USS instructions also require a 16-byte communications buffer. As a parameter for
the instruction, you provide a starting address in V memory for this buffer. It is recommended that
a unique buffer be assigned for each instance of USS instructions.
When performing calculations, the USS instructions use accumulators AC0 to AC3. You can also
use the accumulators in your program; however, the values in the accumulators will be changed
by the USS instructions.
The USS instructions cannot be used in an interrupt routine.

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3 Functional mechanisms

3.3 Communication program


3.3.1 Initialize interface

Before sending a command from the controller to a slave, make sure that you activate the
initialization of the interface of the S7-200 Smart controller. This is achieved using the USS_INIT
block, which among other things fixed the baud rate. The USS_INIT instruction is used to
enable and initialize, or to disable Siemens drive communications. Before any other USS
instruction can be used, the USS_INIT instruction must be executed without errors. The
instruction completes and the "Done" bit is set immediately, before continuing to the next
instruction (see Figure 3-1).
3.3.2 Figure 3-1
© Siemens AG 2019 All rights reserved

Input/output Date Type Value


EN BOOL Initialization is required after every time the
communication state is changed. The EN
channel should be pulsed to activate this
initialization.
Mode BYTE Choose communication protocol by using
following USS input value.
1: Select USS protocol for port 0. And start
using this protocol.
0: Select PPI protocol for port 0. And stop
using USS protocol.
Baud DWORD Baud rate:1200,2400,4800,9600,
19200
Port BYTE Sets the physical communication port
(0 = RS485 integrated in CPU,
1 = RS485 or RS232 located on the
optional CM01 signal board)
Active DWORD Indicates which drives are active. Some drives
only support addresses 0 through 30.
Done BOOL After execute USS_INIT instruction Done=1.
Error BYTE If something is wrong with executing
instructions, an error code is displayed.

3.3.3 Table 3-1 Function block


definition

An RS485 bus transmission uses the USS protocol via a 2-wire connection between a master
(e.g. CPU ST30) and up to 32 slaves (e.g. SINAMICS V20) It is necessary here to identify each
slave via a unique address between 0 and 31.

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3 Functional mechanisms

3.3.4 Figure 3-2

This figure shows the description and format of the active drive input. Any drive that is marked as "Active"
is automatically polled in the background to control the drive, collect status, and prevent serial link time-outs
in the drive.

• D0 (Drive 0 active bit):


– 0 - drive not active
– 1 - drive active

• D1 (Drive 1 active bit):


– 0 - drive not active
– 1 - drive active

3.3.5 USS protocol execution error codes


© Siemens AG 2019 All rights reserved

Error Code Description


0 No error
1 Drive did not respond.
2 A checksum error in the response from the drive was detected.
3 A parity error in the response from the drive was detected.
4 An error was caused by interference from the user program.
5 An illegal command was attempted.
6 An illegal drive address was supplied.
7 The communications port was not set up for USS protocol.
8 The communications port is busy processing an instruction.
9 The drive speed input is out-of-range.
10 The length of the drive response is incorrect.
11 The first character of the drive response is incorrect.
12 The length character in the drive response is not supported by USS instructions.
13 The wrong drive responded.
14 The DB_Ptr address supplied is incorrect.
15 The parameter number supplied is incorrect.
16 An invalid protocol was selected.
17 USS is active; change is not allowed.
18 An illegal baud rate was specified.
19 No communications: the drive is not ACTIVE.
20 The parameter or value in the drive response is incorrect or contains an error code.
21 A double word value was returned instead of the word value requested.
22 A word value was returned instead of the double word value requested.
23 Invalid port number
24 Signal board (SB) port 1 is missing or not configured.

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3 Functional mechanisms

3.3.6 USS control block


The inputs of the USS_CTRL function block are used to control the inverter and set the desired
speed. The inverter status signals are provided by the outputs of the USS_CTRL block.
The USS_CTRL (port 0) or USS_CTRL_P1 (port 1) instruction is used to control an ACTIVE Micro
Master drive. The USS_CTRL instruction places the selected commands in a communication buffer,
which is then sent to the addressed drive (DRIVE parameter), if that drive has been selected in the
ACTIVE parameter of the USS_INIT instruction. Only one USS_CTRL instruction should be assigned to
each drive.
© Siemens AG 2019 All rights reserved

3.3.7 Figure 3-2

• The EN bit must be on to enable the USS_CTRL instruction. This instruction


should always be enabled.
• RUN (RUN/STOP) indicates whether the drive is ON (1) or OFF (0). When the RUN
bit is on, the Micro Master drive receives a command to start running at the
specified speed and direction. In order for the drive to run, the following must be
true:
• DRIVE must be selected as ACTIVE in USS_INIT.
• OFF2 and OFF3 must be set to 0.
• FAULT and INHIBIT outputs must be 0.
• When RUN is off, a command is sent to the Micro Master drive to ramp the speed
down until the motor comes to a stop. The OFF2 bit is used to allow the Micro Master
drive to coast to a stop. The OFF3 bit is used to command the Micro Master drive to
stop quickly.
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3 Functional mechanisms

• The F_ACK (Fault Acknowledge) bit is used to acknowledge a fault in the drive.
The drive clears the fault (Fault) when F_ACK goes from 0 to 1.
• The DIR (direction) bit indicates in which direction the drive should move.
• The Drive (drive address) input is the address of the Micro Master drive to
which the USS_CTRL command is to be sent. Valid addresses: 0 to 31
• The Type (drive type) input selects the type of drive. For a Micro Master 3 (or
earlier) drive, set Type to 0. For a Micro Master 4 drive, set Type to 1.
• Speed_SP (speed setpoint) is drive speed as a percentage of full speed. Negative
values of Speed_SP cause the drive to reverse its direction of rotation. Range: -
200.0% to 200.0%.
The inputs of speed: The speed setpoint is a percentage of the full speed, and the full
speed can be set with P2000. Furthermore, the value of P2000<= P1082.
a. P2000 represents the reference frequency for frequency values which are displayed and
transferred as a percentage or a hexadecimal value.
b. P1082 represents the maximum frequency. Set maximum motor frequency at which
motor runs irrespective of the frequency setpoint. The value set here is valid for both
clockwise and anticlockwise rotations.
Detail of speed signal:
a. Hexadecimal 4000H means 100 %==> P2000
b. Real 100.0 means 100% ==> P2000
© Siemens AG 2019 All rights reserved

3.3.8 Figure 3-3

For example, the speed_set register is VD0, and we set P2000=50Hz


If you assign 70.0 to VD0, the actually speed setpoint will be (70%/100%)*50=35Hz.

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3 Functional mechanisms

• Fault indicates the state of the fault bit (0 - no fault, 1 - fault). The drive displays the
fault code. (Refer to the manual for your drive). To clear the Fault bit, correct the cause
of the fault and turn on the F_ACK bit.
• Inhibit indicates the state of the inhibit bit on the drive (0 - not inhibited, 1 - inhibited).
To clear the inhibit bit, the Fault bit must be off, and the RUN, OFF2, and OFF3 inputs
must also be off.
• D_Dir indicates the drive's direction of rotation.
• Run_EN (RUN enable) indicates whether the drive is running (1) or stopped (0).
• Speed is drive speed as a percentage of full speed. Range: -200.0% to 200.0%
• Status is the raw value of the status word returned by the drive.
• Error is an error byte that contains the result of the latest communication request to
the drive. The Iinstructions, topic defines the error conditions that could result from
executing the instruction.
• The Resp_R (response received) bit acknowledges a response from the drive. All
the Active drives are polled for the latest drive status information. Each time the S7-
200 receives a response from the drive, the Resp_R bit is turned on for one scan
and all the following values are updated
© Siemens AG 2019 All rights reserved

Input/Output Date Type Value


EN BOOL Generally activated.
RUN BOOL Indicate the state of drive, activated (1) or forbidden(0).
OFF2 BOOL Allow V20 tapper off.
OFF3 BOOL Allow V20 fleetly stop.
F _ACK BOOL Reset V20 failure.
DIR BOOL V20 turning direction 0:Anticlockwise 1:Clockwise
Drive BYTE V20 address 0-31
Type BYTE Select the type of drive. For V20 drive, set Type to 1.
Drive speed as a percentage of full speed.
Speed_SP REAL REAL:-200~~200/-200~~200%, if negative value,V20
reverse
Resp_R BOOL Poll V20,when scan=1,update following value.
Error BYTE Wrong word. Look for: Error of executing USS instruction.
Status WORD V20 return to state value.
V20 actually speeds as a percentage of full speed.
Speed REAL
Range:-200.0% to 200.0%.
Run_EN BOOL V20 run state 1:run;0:stop
D_DIR BOOL V20 turning direction 0:anticlockwise ;1:clockwise
Inhibit BOOL State of V20 forbidden position 0:start; 1:forbidden
Fault BOOL Indicate state of fault. Refer to V20 error list to confirm error

3.3.9 Table3-2 Function block definition

Note To clear forbidden positions, make sure you clear the active faults RUN, OFF2,
OFF3 inputs also need be cleared. After error cleared, set F_ACK to clear Fault.

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4 Commissioning
4 Commissioning
4.1 Installing and wiring the hardware
4.2.1 The USS protocol allows only one master which does not require an
assigned address.
© Siemens AG 2019 All rights reserved

4.2.2 Figure 4-1 Configuring S7-200 with Micro/WIN SMART Project

Note It is assumed here that the necessary software has been installed on your
computer and that you are familiar with handing the software.
Furthermore, it is assumed, that STEP7 Micro/WIN SMART has been
installed on the standard Windows PC for operator control.

CAUTION Please make sure that the reader clearly realizes


Please carefully read all safety and warning notices given in the operating
instructions on the frequency converter and all warning labels attached to the
device before doing any installation and commissioning procedures. Please
maintain warning labels in a legible condition and do not remove them from the
device.

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4 Commissioning

4.2 Downloading the SIMATIC program


This chapter describes the steps for the installation of the example code.
We offer you examples with test code test parameters as a download. The software examples
support you during the first steps and tests with your STEP7-Micro/WIN SMART. The enable
quick testing of hardware and software interfaces between the products described in the tool.

No. Action Remarks


1. Start STEP7-Micro/WIN SMART
© Siemens AG 2019 All rights reserved

2. Check “USS protocol” in libraries

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4 Commissioning

No. Action Remarks


3. Call up “Communication”.
Click “Communication” and
select the right “Find PLC”.
(All types of S7-200
SMART are available.)
© Siemens AG 2019 All rights reserved

4. Select the IP address PLC


selected and press “OK”.
Now press “Download” and then
select Stop PLC to download
program and put it in RUN mode
after downloading.

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4 Commissioning
© Siemens AG 2019 All rights reserved

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4.3 V20 commissioning
4.3.1 Introduction to the built-in BOP
© Siemens AG 2019 All rights reserved

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© Siemens AG 2019 All rights reserved

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4.3.2 Inverter parameters setting
© Siemens AG 2019 All rights reserved

Figure 4-2 Overview of the SINAMICS V20 commissioning procedure

Note When commissioning the inverter, the connection macro setting is a one-off
setting. Make sure that you proceed as follows before you change the
connection macro setting to a value different from your last setting:
1. Do a factory reset (P0010 = 30, P0970 = 1)
2. Repeat the quick commissioning and change the connection macro
Failure to observe may cause the inverter to accept the parameter settings from
both the currently and the previously selected macros, which may lead to
undefined and unexplainable inverter operation.
However, communication parameters P2010, P2011, P2021 and P2023 for
connection macros Cn010 and Cn011 are not reset automatically after a factory
reset. If necessary, reset them manually.
After changing P2023 setting for Cn010 or Cn011, power-cycle the inverter.
During the power-cycle, wait until LED has gone off or the display has gone blank
(may take a few seconds) before re-applying power.

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Step Instruction Comment

1.
Install and connect the inverter system, check the following and then power on the inverter.
• Check that all cables have been connected correctly and that all
relevant product and plant/location safety precautions have been
complied with.
• Ensure that the motor and the inverter are configured for the correct
supply voltage.
• Tighten all screws to the specified tightening torque.

2.
Set the 50/60 Hz selection menu. Choose 50Hz or 60Hz depending on in which region or
country the inverter is used. Do a factory reset (P0010 = 30, P0970 = 1)
© Siemens AG 2019 All rights reserved

3.
Perform quick commissioning using the setup menu.

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The setup menu guides you through the main steps required for quick
commissioning of the inverter system. It consists of the following four sub-menus:

Sub-menu Functionality
Sets nominal motor parameters for
1) Motor data
quick commissioning
Sets macros required for standard
2) Connection macro selection wiring arrangements
Sets macros required for certain
3) Application macro selection
common applications
Sets parameters necessary for
4) Common parameter selection inverter performance optimization

Set motor Notice:


3-1. parameters for
In the table below, the value of this parameter must be entered
quick
according to the ratings of the motor.
commissioning
Parameter Description Value
P0304 Rated motor voltage[V] 380
P0305 Rated motor current[A] 2.6
© Siemens AG 2019 All rights reserved

P0307 Rated motor power[kW] 1.1


P0310 Rated motor frequency[Hz] 50

P0311 Rate motor speed[RPM] 1400


When first power-up or after a factory reset and select 60Hz,
please also give the right value to P0308 and P0309.

Connection macro Cn010 – USS control. This selection


automatically sets the following parameters to the given values:

Parameter Description Value


P0700 Selection of command source 5
Set connection
macros. P1000 Selection of frequency 5
Select Cn010 P2023 RS485 protocol selection 1
3-2. P2010 USS/MODBUS baud rate 8
P2011 USS address 1
P2012 USS PZD length 2
P2013 USS PKW length 127
P2014 USS/MODBUS telegram off time 500

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3-3 Set application
macros. The SINAMICS V20 defines certain common applications. Each
Select AP000. application macro provides a set of parameter settings for a
specific application. If no any application macros are applicable
for your specific application, use the default one AP000.

3-4 Set common


parameters In the table below, the value of this parameter must be entered
according to the special application.
Parameter Description Value
Minimum motor
P1080 0
© Siemens AG 2019 All rights reserved

frequency[Hz]
Maximum motor
P1082 frequency[Hz] 50
0.5(without
P1120 Ramp-up time[s]
load)
0.5(without
P1121 Ramp-down time[s]
load)
3-5
Press the “M” button for 2 second to exit quick commission.
4.
Update communication parameters according to the actual application example.
Parameter Description Value
P0003 User access level =3
=6
P2010 USS baud rate (9600bps)
P2000 Reference frequency[Hz] 50

To switch on the inverter with the PLC, observe the following requirements:
Note
• The baud rate of the inverter (P2010) and the PLC program must
be the same.
• The USS address of the inverter and the PLC program must be the
same.
• After parameterization, switch off the power and then restart the inverter and
the PLC.

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5 Operation

5 Operation
5.1 Jog reverse
5.1.1 Display

When Jog reverses, switch off I1.0 and I1.6, switch on I1.5.

Input Value Description


I1.0 0 Select Jog mode
I1.5 1 Select Jog reverse
I1.6 0 Jog forward

5.1.2 Table 5-1 Jog reverse I/O address

When you set the input signals as indicated in the Table 5-1, the status changes are shown as
follows:
© Siemens AG 2019 All rights reserved

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Entry-ID: 5, V0.0, 12/2019 24
5 Operation

5.2 Jog forward


When Jog reverses, switch off I1.0 and I1.5 and then switch on I1.6.

Input Value Description


I1.0 0 Jog mode
I1.5 0 Jog reverse
I1.6 1 Select Jog forward

5.1.3 Table 5-2 Jog forward I/O address

When you set the input signals as indicated in Table5-2, the status changes are shown as
follows:
© Siemens AG 2019 All rights reserved

S7 –200 Smart to SINAMIC V20 via USS


Entry-ID: 5, V0.0, 12/2019 25
5 Operation

5.3 Auto mode


When Auto mode, switch on I1.0, I1.5, and I1.6.

Input Value Description


I1.0 1 Select Auto mode
I1.5 0 Jog reverse
I1.6 0 Jog forward

5.1.4 Table 5-3 Auto mode I/O address

When you set the input signals as indicated in Table5-3, the


© Siemens AG 2019 All rights reserved

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Entry-ID: 5, V0.0, 12/2019 26
6 Appendix

6 Appendix
6.1 Service and support
Industry Online Support
Do you have any questions or need assistance?
Siemens Industry Online Support offers round the clock access to our entire service
and support know-how and portfolio.
The Industry Online Support is the central address for information about our
products, solutions and services.
Product information, manuals, downloads, FAQs, application examples and videos –
all information is accessible with just a few mouse clicks:
support.industry.siemens.com

Technical Support
The Technical Support of Siemens Industry provides you fast and competent support
regarding all technical queries with numerous tailor-made offers
– ranging from basic support to individual support contracts. Please send queries to
Technical Support via Web form:
www.siemens.com/industry/supportrequest
© Siemens AG 2019 All rights reserved

SITRAIN – Training for Industry


We support you with our globally available training courses for industry with practical
experience, innovative learning methods and a concept that’s tailored to the
customer’s specific needs.
For more information on our offered trainings and courses, as well as their locations
and dates, refer to our web page:
www.siemens.com/sitrain

Service offer
Our range of services includes the following:
• Plant data services
• Spare parts services
• Repair services
• On-site and maintenance services
• Retrofitting and modernization services
• Service programs and contracts
You can find detailed information on our range of services in the service catalog web
page:
support.industry.siemens.com/cs/sc

Industry Online Support app


You will receive optimum support wherever you are with the "Siemens Industry
Online Support" app. The app is available for Apple iOS, Android and Windows
Phone:
support.industry.siemens.com/cs/ww/en/sc/2067

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6 Appendix

6.2 Application support


Siemens Ltd
RC-IN DI FA TECH SUP
Thane Belapur Road
Thane 400601, India

Pre-sales Support
Email: [email protected]

6.3 Links and literature


Table 6-1
Topic Title / link
/1/ Reference to the
document

/2/ Siemens Industry http://support.automation.siemens.com


© Siemens AG 2019 All rights reserved

Online Support
/3/ V20 manual http://support.automation.siemens.com/WW/view/en/63899889
/4/ Industry Mall- https://eb.automation.siemens.com/goos/WelcomePage.aspx?regionUrl=/d
Siemens DE e&language=en
/5/ S7-200 https://assets.new.siemens.com/siemens/assets/api/uuid:aa045b50-b9f4-
SMART 4e46-a4c4-ca882c5f00ec/version:1573480788/s7-200-smart-system-
System Manual manual-en-us.pdf
/6/ S7-200 SMART https://new.siemens.com/in/en/products/automation/systems/industrial/plc/si
website matic-s7-200-smart.html

6.4 Change documentation


Table 6-2
Version Date Modifications
V1.0 12/2019 First version

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