Dell Precision Tower 7810

Owner's Manual

Regulatory Model: D01T

Regulatory Type: D01T005
August 2020
Rev. A03
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
 Contents

Chapter 1: Working on your computer........................................................................................... 5

Safety instructions.............................................................................................................................................................. 5
Before working inside your computer.............................................................................................................................5
Turning Off Your Computer.............................................................................................................................................. 6
After working inside your computer................................................................................................................................6

Chapter 2: Removing and Installing Components...........................................................................8

Recommended Tools...........................................................................................................................................................8
System Overview.................................................................................................................................................................9
Removing the Power Supply Unit - PSU.......................................................................................................................11
Installing the Power Supply Unit - PSU........................................................................................................................ 12
Removing the Computer Cover......................................................................................................................................12
Installing the Computer Cover........................................................................................................................................ 12
Removing the Front Bezel............................................................................................................................................... 13
Installing the Front Bezel................................................................................................................................................. 13
Removing the Slim Line Optical Drive ..........................................................................................................................13
Installing the Slim Line Optical Drive ............................................................................................................................16
Removing the Hard Drive.................................................................................................................................................16
Installing the Hard Drive ..................................................................................................................................................18
Removing the HDD Thermal Sensor..............................................................................................................................19
Installing the HDD Thermal Sensor................................................................................................................................ 19
Removing the Input-Output Panel................................................................................................................................ 20
Installing the Input-Output Panel.................................................................................................................................. 22
Removing the Memory Shroud...................................................................................................................................... 22
Installing the Memory Shroud........................................................................................................................................ 22
Removing the Memory.....................................................................................................................................................22
Installing the Memory....................................................................................................................................................... 23
Removing the Coin-Cell Battery.................................................................................................................................... 23
Installing the Coin-Cell Battery...................................................................................................................................... 23
Removing the Heatsink Assembly................................................................................................................................. 24
Installing the Heatsink Assembly................................................................................................................................... 24
Removing the Heatsink Fan............................................................................................................................................24
Installing the Heatsink Fan..............................................................................................................................................25
Removing the Processor................................................................................................................................................. 25
Installing the Processor................................................................................................................................................... 26
Removing the PCI Card................................................................................................................................................... 27
Installing the PCI Card......................................................................................................................................................27
Removing the PCIe-Card Retention............................................................................................................................. 27
Installing the PCIe card retention..................................................................................................................................28
Removing the System-Fan Assembly...........................................................................................................................28
Installing the System-Fan Assembly............................................................................................................................. 30
Removing the PSU Card..................................................................................................................................................30
Installing the PSU Card.....................................................................................................................................................31
Removing the Speaker..................................................................................................................................................... 32

Contents 3
 Installing the Speaker....................................................................................................................................................... 32
System Board Components............................................................................................................................................ 32
Removing the System Board.......................................................................................................................................... 33
Installing the System Board............................................................................................................................................ 35

Chapter 3: Additional Information............................................................................................... 36

Memory Module Guidelines.............................................................................................................................................36
Power Supply Unit - PSU Lock......................................................................................................................................36

Chapter 4: System Setup............................................................................................................ 38

Boot Sequence...................................................................................................................................................................38
Navigation Keys................................................................................................................................................................. 38
System Setup Options..................................................................................................................................................... 39
Updating the BIOS in Windows .................................................................................................................................... 45
System and setup password...........................................................................................................................................46
Assigning a system password and setup password............................................................................................ 46
Deleting or changing an existing system setup password.................................................................................46
Disabling a System Password................................................................................................................................... 47

Chapter 5: Diagnostics................................................................................................................ 48
Enhanced Pre-Boot System Assessment - ePSA Diagnostics............................................................................... 48

Chapter 6: Troubleshooting Your Computer.................................................................................49

Diagnostic LEDs.................................................................................................................................................................49
Error Messages...................................................................................................................................................................51

Chapter 7: Technical Specifications............................................................................................ 53

Chapter 8: Contacting Dell.......................................................................................................... 58

4 Contents
 1
Working on your computer
Topics:
• Safety instructions
• Before working inside your computer
• Turning Off Your Computer
• After working inside your computer

Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
● You have read the safety information that shipped with your computer.
● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.

NOTE: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1. Ensure that you follow the Safety Instruction.
2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3. Turn off your computer.
4. Disconnect all network cables from the computer.

Working on your computer 5

 CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.

5. Disconnect your computer and all attached devices from their electrical outlets.
6. Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your
computer.
1. Shut down the operating system:
● In Windows 8.1:
○ Using a touch-enabled device:
a. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

b. Select the and then select Shut down.

Or

￭ On the Home screen, touch the and then select Shut down.
○ Using a mouse:
a. Point to upper-right corner of the screen and click Settings.

b. Click the and select Shut down.

Or

￭ On the Home screen, click and then select Shut down.

● In Windows 7:

a. Click Start .
b. Click Shut Down.
or

a. Click Start .
b. Click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down

2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them off.

After working inside your computer

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning
on your computer.
1. Connect any telephone or network cables to your computer.

6 Working on your computer

 CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.

2. Connect your computer and all attached devices to their electrical outlets.
3. Turn on your computer.
4. If required, verify that the computer works correctly by running ePSA diagnostics.

Working on your computer 7

 2
Removing and Installing Components
This section provides detailed information on how to remove or install the components from your computer.
Topics:
• Recommended Tools
• System Overview
• Removing the Power Supply Unit - PSU
• Installing the Power Supply Unit - PSU
• Removing the Computer Cover
• Installing the Computer Cover
• Removing the Front Bezel
• Installing the Front Bezel
• Removing the Slim Line Optical Drive
• Installing the Slim Line Optical Drive
• Removing the Hard Drive
• Installing the Hard Drive
• Removing the HDD Thermal Sensor
• Installing the HDD Thermal Sensor
• Removing the Input-Output Panel
• Installing the Input-Output Panel
• Removing the Memory Shroud
• Installing the Memory Shroud
• Removing the Memory
• Installing the Memory
• Removing the Coin-Cell Battery
• Installing the Coin-Cell Battery
• Removing the Heatsink Assembly
• Installing the Heatsink Assembly
• Removing the Heatsink Fan
• Installing the Heatsink Fan
• Removing the Processor
• Installing the Processor
• Removing the PCI Card
• Installing the PCI Card
• Removing the PCIe-Card Retention
• Installing the PCIe card retention
• Removing the System-Fan Assembly
• Installing the System-Fan Assembly
• Removing the PSU Card
• Installing the PSU Card
• Removing the Speaker
• Installing the Speaker
• System Board Components
• Removing the System Board
• Installing the System Board

Recommended Tools
The procedures in this document may require the following tools:

8 Removing and Installing Components

● Small slotted-tip screwdriver
● #2 Phillips screwdriver
● #1 Phillips screwdriver
● Small plastic scribe
For how-to videos, documentation, and troubleshooting solutions, scan this QR code, or click here: http://www.Dell.com/QRL/

Workstation/T7810

System Overview

Figure 1. Front and Back View of T7810 Computer

1. microphone connector
2. power button/Power light
3. hard-drive activity light
4. USB 3.0 connector
5. USB 2.0 connectors
6. optical-drive (optional)
7. optical-drive eject button (optional)
8. optical-drive (optional)
9. optical-drive eject button (optional)
10. headphone connector
11. line-in/microphone connector
12. serial connector
13. USB 2.0 connectors

Removing and Installing Components 9

14. PS/2 Keyboard connector
15. USB 3.0 connectors
16. line-out connector
17. security cable slot
18. padlock ring
19. network connector
20. PS/2 Mouse connector
21. USB 3.0 connector
22. USB 2.0 connector
23. active expansion card slots
24. mechanical slot
25. power cable connector
26. power-supply unit (PSU) release latch

Figure 2. Inside View of T7810 Computer

1. processor heatsink with integrated fan 2. front bezel
3. optical drive 4. hard drives
5. PSU cable shroud 6. graphics card
7. intrusion switch

10 Removing and Installing Components

Figure 3. Inside View of T7810 Computer

1. speaker
2. system board
3. power-supply unit
4. memory shroud
5. PCIe card retention

Removing the Power Supply Unit - PSU

1. Follow the procedures in Before Working Inside Your Computer.
2. If the PSU is locked, remove the screw to unlock the PSU. For more information, see the PSU Lock Feature.
3. Perform the following steps as shown in the illustration:
a. Hold the handle bar and press down on the blue latch to release the PSU [1,2].
b. Hold the handle bar to slide the PSU out of the computer.

Removing and Installing Components 11

Installing the Power Supply Unit - PSU
1. Hold the PSU handle and slide the PSU into the computer.
2. Follow the procedures in After Working Inside Your Computer.

Removing the Computer Cover

1. Follow the procedures in Before Working Inside Your Computer.
2. Lift up the cover-release latch.

3. Lift the cover upward to a 45–degree angle, and remove it from the computer.

Installing the Computer Cover

1. Place the computer cover on the chassis.
2. Press down on the computer cover until it clicks into place.
3. Follow the procedures in After Working Inside Your Computer.

12 Removing and Installing Components

Removing the Front Bezel
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the computer cover.
3. Pry the front bezel retention clips away from the chassis located at the edge of front bezel.

4. Rotate and pull the bezel panel away from the computer to release the hooks on the opposite edge of the bezel from the
chassis.

Installing the Front Bezel

1. Insert the hooks along the bottom edge of the front panel into the slots on the chassis front.
2. Rotate the bezel towards the computer to engage the front-bezel retention clips until they click into place.
3. Install the computer cover.
4. Follow the procedures in After Working Inside Your Computer.

Removing the Slim Line Optical Drive

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the computer cover.
3. Disconnect the data and power cables from the optical drive.

Removing and Installing Components 13

4. Unthread the cables from the latches.

5. Press on the clasp to release the latch holding the cables on the side of the optical-drive cage.

6. Lift up the cables.

14 Removing and Installing Components

7. Lift the release latch on top of the optical-drive cage.

8. Holding the release latch, slide the optical-drive cage from the optical-drive compartment.

9. Remove the screws that secure the optical drive to the optical-drive cage.

10. Remove the screws that secure the optical drive to the optical-drive cage.

Removing and Installing Components 15

11. Remove the optical drive from the optical-drive cage.

Installing the Slim Line Optical Drive

1. Lift the release latch, and slide the optical-drive cage inside the compartment.
2. Press on the clasp to release the latch and thread the cables into the holder.
3. Connect the power cable to the back of the optical drive.
4. Connect the data cable to the back of the optical drive.
5. Install the computer cover.
6. Follow the procedures in After Working Inside Your Computer.

Removing the Hard Drive

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the computer cover.
3. Disconnect the power supply and data cables from the hard drive.

16 Removing and Installing Components

4. Press in on the latches on both sides of the hard-drive bracket.

5. Slide the hard drive out of the compartment.

6. If a 2.5–inch hard drive is installed, flex the hard-drive bracket on both sides to loosen the hard drive and lift it to remove it
from the hard-drive bracket [1, 2].

Removing and Installing Components 17

7. If a 3.5–inch hard drive is installed, flex the hard-drive bracket on both sides to loosen the hard drive.

8. Lift the hard drive in an upward direction to remove it from the hard-drive bracket.

Installing the Hard Drive

1. If a 3.5–inch hard drive is installed on the computer, place the hard drive and press in on the latches of the hard-drive caddy.
2. If a 2.5–inch hard drive is installed on the computer, place the hard drive on the hard-drive caddy and tighten the screws to
secure the hard drive.
3. Secure the hard-drive in the hard-drive cage and slide it inside the compartment.
4. Connect the hard-drive power supply cable and data cable.
5. Install the computer cover.
6. Follow the procedures in After Working Inside Your Computer.

18 Removing and Installing Components

Removing the HDD Thermal Sensor
NOTE: The HDD thermal sensor is an optional component and your computer may not ship with it.

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the computer cover.
3. Identify the HDD thermal sensor connected to the system board.

4. Disconnect the HDD thermal sensor cable from the system board.

5. Release the latch that secures the HDD thermal sensor. Here, the HDD thermal sensor is attached to the hard drive.

Installing the HDD Thermal Sensor

NOTE: The HDD thermal sensor is an optional component and your computer may not ship with it.

1. Connect the HDD thermal sensor to the SAS HDD component that you wish to monitor the temperature, and secure it with
the latch.
2. Attach the HDD thermal sensor cable to the system board.
3. Install the computer cover.
4. Follow the procedures in After Working Inside Your Computer.

Removing and Installing Components 19

Removing the Input-Output Panel
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. front bezel
3. Remove the screws that secure the Input/Output (I/O) panel cage to the chassis.

4. Remove the I/O panel cage from the chassis.

5. Disconnect the cables to release the I/O panel to remove it from the computer.

20 Removing and Installing Components

6. Remove the screws that secure the I/O panel to the I/O panel cage.

7. Remove the I/O panel from the I/O panel cage.

Removing and Installing Components 21

Installing the Input-Output Panel
1. Replace the Input/Output (I/O) panel in the I/O panel cage.
2. Tighten the screws to secure the I/O panel to the I/O panel cage.
3. Connect the cables to the I/O panel.
4. Place the USB 3.0 module in its slot.
5. Tighten the screws that secure the USB 3.0 module to the I/O panel cage.
6. Replace the I/O panel cage into its slot.
7. Tighten the screws that secure I/O panel cage to the chassis.
8. Install:
a. front bezel
b. computer cover
9. Follow the procedures in After Working Inside Your Computer.

Removing the Memory Shroud

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. optical drive
3. Press down on the retention tab on the memory shroud and lift it from the computer.

Installing the Memory Shroud

1. Install the memory shroud module and press downwards until it clicks into place.
2. Install:
a. optical drive
b. computer cover
3. Follow the procedures in After Working Inside Your Computer.

Removing the Memory

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. optical drive
c. memory shroud
3. Press down on the memory-securing clips on each side of the memory module, and lift the memory module upwards to
remove it from the computer.

22 Removing and Installing Components

 NOTE: Tilting of DIMM during removal can cause damage to the DIMM.

Installing the Memory

1. Insert the memory module into the memory socket.
2. Press down on the memory module until the securing clips secure the memory in place.
NOTE: Tilting of DIMM during insertion can cause damage to the DIMM.

3. Install:
a. memory shroud
b. optical drive
c. computer cover
4. Follow the procedures in After Working Inside Your Computer.

Removing the Coin-Cell Battery

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. PCIe cards (slot 2 – optional)
3. Press the release latch away from the battery to allow the battery to pop-up from the socket. Lift the coin-cell battery out
of the computer.

Installing the Coin-Cell Battery

1. Place the coin-cell battery into the slot on the system board.
2. Press the coin-cell battery downward until the release latch springs back into place and secures it.
3. Install:
a. PCIe cards(slot 2 – optional)
b. computer cover
4. Follow the procedures in After Working Inside Your Computer.

Removing and Installing Components 23

Removing the Heatsink Assembly
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. optical drive (required only for the removal of heatsink assembly for CPU1)
3. Perform the following steps:
a. Disconnect the heatsink fan cable from the system board [1].
b. Loosen the captive screws that secure the heatsink assembly [2].
c. Lift up the heatsink and remove it from the computer [3].

4. Repeat Step 4 to remove the second heatsink module from the computer.

Installing the Heatsink Assembly

1. Place the heatsink assembly inside the computer.
2. Tighten the captive screws to secure the heatsink assembly to the system board.
NOTE: Misalignment of screws can damage the system.

3. Connect the heatsink assembly cable to the system board.

4. Install:
a. optical drive (required only for the removal of heatsink assembly for CPU1)
b. computer cover
5. Follow the procedures in After Working Inside Your Computer.

Removing the Heatsink Fan

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. optical drive (Required only for the removal of heatsink for CPU1)
c. heatsink assembly
3. Slide out the grommets that secure the heatsink fan to the heatsink assembly.

24 Removing and Installing Components

4. Slide the heatsink fan from the heatsink assembly.

Installing the Heatsink Fan

1. Slide the heatsink fan into heatsink assembly.
2. Plug in the grommets to secure the heatsink fan to the heatsink assembly.
3. Install:
a. heatsink assembly
b. optical drive (required only for the installation of heatsink for CPU1)
c. computer cover
4. Follow the procedures in After Working Inside Your Computer.

Removing the Processor

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. optical drive (required only for the removal of CPU1).
c. heatsink assembly
3. To remove the processor:

Removing and Installing Components 25

 NOTE: The processor cover is secured by two levers. They have icons that indicate which lever needs to be opened
first and which lever closes first.

a. Press down on the first lever that holds the processor cover in place and release it sideways from its retention hook [1].
b. Repeat step 'a' to release the second lever from its retention hook [2].
c. Lift up the lever from its retention hook [3].
d. Press down on the first lever [4].
e. Lift and remove the processor cover [5].
f. Lift the processor to remove it from the socket and place it in antistatic package [6].

NOTE: Damaging pins during removal of the processor can cause damage to the processor.

4. Repeat the above steps to remove the second processor (if available) from the computer.
To verify if your computer has dual processor slots, see the System Board components.

Installing the Processor

1. Place the processor in its socket.
2. Replace the processor cover.
NOTE: The processor cover is secured by two levers. They have icons that indicate which lever needs to be opened
first and which lever closes first.

3. Slide the first lever sideways into the retention hook to secure the processor.
4. Repeat step '3' to slide the second lever into the retention hook.
5. Install:
a. heatsink assembly
b. optical drive (required only for the installation of CPU1).
c. computer cover
6. Follow the procedures in After Working Inside Your Computer.

26 Removing and Installing Components

Removing the PCI Card
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the computer cover.
3. Open the plastic latch fastening the PCI card in its slot.

4. Press down the latch and pull the PCI card away from the computer.

Installing the PCI Card

1. Push the expansion card into the card slot and secure the latch.
2. Install the plastic latch that secures the PCI card to the card slot.
3. Install the computer cover.
4. Follow the procedures in After Working Inside Your Computer.

Removing the PCIe-Card Retention

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover

Removing and Installing Components 27

 b. PCIe cards
3. Perform the following steps as shown in the illustration:
a. Unthread the cable from the clips [1].
b. Press and slide the latch out to release the PCIe-card retention [2].
c. Remove the PCIe-card retention out of the computer [3].

Installing the PCIe card retention

1. Place the PCIe card retention in its slot and insert the latches.
2. Route the cables through the clips to secure them.
3. Install:
a. PCIe cards
b. computer cover
4. Follow the procedures in After Working Inside Your Computer.

Removing the System-Fan Assembly

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover
b. optical drive
c. PCIe-card retention
d. memory shroud
e. system board
3. Unthread the system-board cable from the clip.

28 Removing and Installing Components

4. Remove the screws that secure the drive bay.

5. Perform the following steps as shown in the illustration:

a. Remove the screws that secure system-fan assembly to the chassis [1].
b. Lift and remove the system-fan assembly from the chassis [2].

6. Pry away the grommets to remove the system fans from the system-fan assembly.

Removing and Installing Components 29

 CAUTION: Using excessive force may damage the grommets.

7. Remove the system fans from the system-fan assembly.

Installing the System-Fan Assembly

1. Place the system fans in the system-fan assembly and attach the grommets.
2. Place the system-fan assembly in the chassis and connect the screws to secure the system-fan assembly to the chassis..
3. Install the system board.
4. Connect the system-fan cables to their connectors on the system board.
5. Route the system-fan cables out of the opening in the system-fan module in the direction of the system board.
6. Connect the screws that secure the drive bay.
7. Route and connect the system-board cable to its connector.
8. Install:
a. PCIe-card retention
b. memory shroud
c. optical drive
d. computer cover
9. Follow the procedures in After Working Inside Your Computer.

Removing the PSU Card

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove:
a. computer cover

30 Removing and Installing Components

 b. PSU
3. Perform the following steps as shown in the illustration:
a. Slide the PSU cable shroud from its slot towards the front [1].
b. Remove the PSU cable shroud from the computer [2].

4. Perform the following steps as shown in the illustration:

a. Disconnect the power cables from the PSU card [1].
b. Remove the screws securing the PSU card to the chassis [2].
c. Remove the PSU card from the computer [3].

Installing the PSU Card

1. Replace the PSU card in its slot.
2. Tighten the screws to secure the PSU card in its slot.
3. Connect the power cables to the connectors on the PSU card.
4. Replace the PSU cable shroud in its slot.
5. Install:
a. PSU
b. computer cover
6. Follow the procedures in After Working Inside Your Computer.

Removing and Installing Components 31

Removing the Speaker
1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the computer cover.
3. Disconnect the speaker cable from the system board.

4. Press down the clasp, lift and remove the speaker.

Installing the Speaker

1. Replace the speaker and fix the clasp.
2. Connect the speaker cable to the system board.
3. Install the computer cover.
4. Follow the procedures in After Working Inside Your Computer.

System Board Components

The following image displays the system board components .

32 Removing and Installing Components

1. PCI slot (slot 6) 2. PCIe x16 slot (PCIe 2.0 wired as x4) (slot 5)
3. PCIe 3.0 x16 slot (slot 4) 4. PCIe 2.0 x1 slot (slot 3)
5. PCIe 3.0 x16 slot (slot 2) 6. PCIe x16 slot (PCIe 3.0 wired as x8) (slot 1)
7. intrusion-switch connector 8. DIMM slots (available only when optional second processor
is installed)
9. CPU2 fan connector 10. processor socket 2
11. DIMM slots (available only when optional second processor 12. front-panel audio connector
is installed)
13. CPU1 fan connector 14. CPU1 power connector
15. HDD1 fan connector 16. system-fan connector
17. DIMM slots 18. processor socket 1
19. system-fan 1 connector 20. DIMM slots
21. thunderbolt sideband connector 22. HDD temp sensor
23. system-fan connector 24. internal speaker connector
25. remote power button connector 26. front panel I/O connector
27. USB 3.0 front panel connector 28. internal USB 2.0 connector for flexbay
29. password jumper 30. main power connector
31. coin-cell battery 32. SATA connectors (HDD-HDD3 & SATA0–1)
33. internal USB type A connector 34. CPU2 power connector

Removing the System Board

1. Follow the procedures in Before Working Inside Your Computer.
2. Remove the:
a. computer cover
b. optical drive
c. memory shroud
d. heatsink assembly

Removing and Installing Components 33

 e. PCIe card
f. PCIe-card retention
g. memory module(s)
h. processor
3. Disconnect all the cables from the system board connectors.

4. Remove the screws that secure the system board to the chassis.

5. Slide and lift the system board in an upward direction [1, 2].

34 Removing and Installing Components

6. Remove the system board from the computer.

Installing the System Board

1. Align the system board to the port connectors on the back of the chassis and place the system board in the chassis.
2. Tighten the screws that secure the system board to the chassis.
3. Connect all the cables to the system board connectors.
4. Install the:
a. processor
b. memory module(s)
c. PCIe-card retention
d. PCIe card
e. heatsink assembly
f. memory shroud
g. optical drive
h. computer cover
5. Follow the procedures in After Working Inside Your Computer.

Removing and Installing Components 35

 3
Additional Information
This section provides information for the additional features that are part of your computer.
Topics:
• Memory Module Guidelines
• Power Supply Unit - PSU Lock

Memory Module Guidelines

To ensure optimal performance of your computer, observe the following general guidelines when configuring your system
memory:
● Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have
identical configurations.
● Memory modules must be installed beginning with the first socket.
NOTE: Registered DIMMS (R-DIMMs) and Load Reduced DIMMS (LR-DIMMs) cannot be mixed.
● If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory modules.
NOTE: If all DIMMs are 2133, the CPU ordered may run the memory at a slower speed.

Power Supply Unit - PSU Lock

The PSU lock prevents the removal of the PSU from the chassis.
NOTE: To lock or unlock the PSU, always ensure that the cover of the chassis is removed.

To secure the PSU, remove the screw from the unlock screw location and tighten the screw to the lock location. Similarly, to
unlock the PSU, remove the screw from the lock screw location and tighten the screw to the unlock screw location.

36 Additional Information
Additional Information 37
 4
System Setup
System Setup enables you to manage your computer hardware and specify BIOS‐level options. From the System Setup, you
can:
● Change the NVRAM settings after you add or remove hardware
● View the system hardware configuration
● Enable or disable integrated devices
● Set performance and power management thresholds
● Manage your computer security
Topics:
• Boot Sequence
• Navigation Keys
• System Setup Options
• Updating the BIOS in Windows
• System and setup password

Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
● Access System Setup by pressing F2 key
● Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
● Removable Drive (if available)
● STXXXX Drive
NOTE: XXX denotes the SATA drive number.
● Optical Drive (if available)
● SATA Hard Drive (if available)
● Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

Navigation Keys
The following table displays the system setup navigation keys.
NOTE: For most of the system setup options, changes that you make are recorded but do not take effect until you re-start
the system.

Table 1. Navigation Keys

Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
<Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field.

38 System Setup
Table 1. Navigation Keys (continued)
Keys Navigation
Spacebar Expands or collapses a drop‐down list, if applicable.
<Tab> Moves to the next focus area.
NOTE: For the standard graphics browser only.

<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
<F1> Displays the System Setup help file.

System Setup Options

NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear.

Table 2. General
Option Description
System Information This section lists the primary hardware features of your computer.
● System Information
● Memory Configuration
● Processor Information
● Device Information
● PCI Information

Boot Sequence Allows you to change the order in which the computer attempts to find an operating system.
● Diskette Drive
● USB Storage Device
● CD/DVD/CD-RW Drive
● Onboard NIC
● Internal HDD

Boot List Option Allows you to change the boot list option.
● Legacy
● UEFI

Advanced Boot Options Allows you to Enable Legacy Option ROMs

● Enable Legacy Option ROMs (Default)

Date/Time Allows you to set the date and time. The changes to the system date and time takes effect
immediately.

Table 3. System Configuration

Option Description
Integrated NIC Allows you to configure the integrated network controller. The
options are:
● Enable UEFI Network Stack
● Disabled
NOTE: You can use the Disabled option, only if Active
Management Technology (AMT) option is disabled.
● Enabled
● Enabled w/PXE (Default)

System Setup 39
Table 3. System Configuration (continued)
Option Description
Integrated NIC 2 Allows you to configure the integrated network controller. The
options are:
● Enabled (Default)
● Enabled w/PXE

NOTE: This feature is supported only on Tower 7910.

Serial Port Identifies and defines the serial port settings. You can set the
serial port to:
● Disabled
● COM1 (Default)
● COM2
● COM3
● COM4
NOTE: The operating system may allocate resources even
if the setting is disabled.

SATA Operation
Tower 5810 and Tower 7810 Allows you to configure the internal SATA hard-drive
controller. The options are:
● Disabled
● ATA
● AHCI
● RAID On (Default)
NOTE: SATA is configured to support RAID mode. No
SATA operation support in Tower 7910.

Tower 7910 Allows you to configure the internal SATA hard-drive

controller. The options are:
● Disabled
● ATA
● AHCI (Default)
NOTE: SATA is configured to support RAID mode. No
SATA operation support in Tower 7910.

Drives
Tower 5810 and Tower 7810 Allows you to configure the SATA drives on board. The
options are:
● HDD–0
● HDD–1
● HDD–2
● HDD–3
● ODD–0
● ODD–1
Default Setting: All drives are enabled.
NOTE: If the hard drives are connected to a RAID
controller card, the hard drives will display {none} in all the
fields. The hard drives can be seen in the RAID controller
card BIOS.

Tower 7910 ● SATA–0

40 System Setup
Table 3. System Configuration (continued)
Option Description

● SATA–1
Default Setting: All drives are enabled.
NOTE: If the hard drives are connected to a RAID
controller card, the hard drives will display {none} in all the
fields. The hard drives can be seen in the RAID controller
card BIOS.

SMART Reporting This field controls if the hard drive errors for the integrated
drives are reported during system startup. This technology is
part of the SMART (Self Monitoring Analysis and Reporting
Technology) specification.
● Enable SMART Reporting - This option is disabled by
default.

USB Configuration Allows you to enable or disable the internal USB configuration.
The options are:
● Enable Boot Support
● Enable Front USB Ports
● Enable internal USB ports
● Enable rear USB Ports

SAS RAID Controller (Tower 7910 only) Allows you to control the operation of the integrated SAS
RAID HDD controller.
● Enabled (Default)
● Disabled.

HDD Fans Allows you to control the HDD fans.

Default Setting: depends on the system configuration

Audio Allows you enable or disable the audio feature.

● Enable Audio (Default)

Memory Map IO above 4GB Allows you enable or disable Memory Map IO above 4GB.
● Memory Map IO above 4GB - This option is disabled by
default.

Thunderbolt Allows you to enable or disable Thunderbolt device support

capability.
● Enabled
● Disabled (Default)

Miscellaneous devices Allows you to enable or disable various on board devices.

● Enable PCI Slot

PCI MMIO Space Size This table gives you POST diagnostic LED pattern information.

Table 4. Video
Option Description
Primary Video Slot Allows you to configure primary boot video device. The options are:
● Auto (Default)
● SLOT 1
● SLOT 2: VGA Compatible
● SLOT 3

System Setup 41
Table 4. Video
Option Description

● SLOT 4
● SLOT 5
● SLOT 6 ( Tower 5810 and Tower 7810 only)
● SLOT1_CPU2: VGA Compatible (Tower 7910 only)
● SLOT2_CPU2 (Tower 7910 only)

Table 5. Security
Option Description
Strong Password Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.

Password Configuration You can define the length of your password. Min = 4 , Max = 32
Password Bypass Allows you to enable or disable the permission to bypass the System password, when it is set. The
options are:
● Disabled (Default)
● Reboot bypass

Password Change Allows you to enable the disable permission to the System passwords when the administrator
password is set.
Default Setting: Allow Non-Admin Password Changes is selected

TPM Security Allows you to enable the Trusted Platform Module (TPM) during POST.
Default Setting: The option is disabled.

Computrace (R) Allows you to activate or disable the optional Computrace software. The options are:
● Deactivate (Default)
● Disable
● Activate

CPU XD Support Allows you to enable the Execute Disable mode of the processor.
● Enable CPU XD Support (Default)

OROM Keyboard Access Allows you to determine whether users are able to enter Option ROM Configuration screens via
hotkeys during boot. The options are:
● Enable (Default)
● One Time Enable
● Disable

Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set.
● Enable Admin Setup Lockout
Default Setting: The option is disabled.

Table 6. Secure Boot

Option Description
Secure Boot Enable Allows you to enable or disable the Secure Boot Feature. The options are:
● Disabled (Default)
● Enabled

Expert Key Management Allows you to enable or disable Custom Mode Key Management.
● Disabled (Default)

42 System Setup
Table 7. Performance
Option Description
Multi Core Support This field specifies whether the processor will have one or all cores enabled. The performance of
some applications will improve with the additional cores. This option is enabled by default. Allows
you to enable or disable multi-core support for the processor. The options are:
● All (Default)
● 1
● 2
● 4
● 5
● 6
● 7
● 8
● 9
NOTE:
● The options displayed could be different depending on the installed processor(s).
● The options depend on the number of cores supported by the installed processor (All, 1, 2,
N-1 for N-Core Processors)

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
Default Setting: Enable Intel SpeedStep

C States Allows you to enable or disable the additional processor sleep states.
Default Setting: Enabled

Limit CPUID Value This field limits the maximum value the processor Standard CPUID Function will support.
● Enable CPUID Limit
Default Setting: The option is disabled.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
Default Setting: Enable Intel TurboBoost

Hyper-Thread Allows you to enable or disable the HyperThreading in the processor.

Control
Default Setting: Enabled

Cache Prefetch Default Setting: Enable Hardware Prefetch and Adjacent Cache Line Prefetch

Dell Reliable Memory Allows you to identify and isolate memory errors in system RAM..
Technology (RMT)
Default Setting: Enable Dell Reliable Memory Technology (RMT)

Table 8. Power Management

Option Description
AC Recovery Specifies how the computer will respond when AC power is applied after a AC power loss. You
can set the AC Recovery to:
● Power Off (Default)
● Power On
● Last Power State

Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
● Disabled (Default)
● Every Day
● Weekdays
● Select Days

System Setup 43
Table 8. Power Management (continued)
Option Description
Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
● Disabled (Default)
● Enabled in S5 only
● Enabled in S4 and S5

Fan Speed Control Allows you to control the speed of the system fan. The options are:
● Auto (Default)
● Medium low
● Medium high
● Medium
● High
● Low

USB Wake Support Allows you to enable USB devices to wake the system from standby.
● Enable USB Wake Support
Default Setting: The option is disabled.

Wake on LAN This option allows the computer to power up from the off state when triggered by a special LAN
signal. Wake-up from the Standby state is unaffected by this setting and must be enabled in the
operating system. This feature only works when the computer is connected to AC power supply.
● Disabled - Does not allow the system to power on by special LAN signals when it receives a
wake-up signal from the LAN or wireless LAN.
● LAN Only - Allows the system to be powered on by special LAN signals.
● LAN with PXE Boot - Allows the system to power on and immediately boot to PXE when it
receives a wake-up packet sent to the system in either the S4 or S5 state.
This option is Disabled by default.
Block Sleep Allows you to block entering to sleep (S3 state) in OS Environment.
Default Setting: Disabled

Table 9. POST Behavior

Option Description
Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is enabled
by default.
Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is enabled by
default.
Fastboot Allows you to speed up the boot process by bypassing some compatibility steps. The options are:
● Minimal
● Thorough - This option is enabled by default.
● Auto

Table 10. Virtualization Support

Option Description
Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by Intel Virtualization technology.
● Enable Intel Virtualization Technology - This option is enabled by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by Intel Virtualization technology for direct I/O.
● Enable VT for Direct I/O - This option is enabled by default.

44 System Setup
Table 10. Virtualization Support (continued)
Option Description
Trusted Execution Allows you to specify whether a Measured Virtual Machine Monitor (MVMM) can utilize the
additional hardware capabilities provided by Intel Trusted Execution Program.
● Trusted Execution - This option is disabled by default.

Table 11. Maintenance

Option Description
Service Tag Displays the service tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by
default.
SERR Messages Controls the SERR message mechanism. This option is not set by default. Some graphics cards
require that the SERR message mechanism be disabled.

Table 12. System Logs

Option Description
BIOS events Displays the system event log and allows you to clear the log.
● Clear Log

Table 13. Engineering Configurations

Option Description
ASPM ● Auto (Default)
● L1 Only
● Disabled
● L0s and L1
● L0s Only

Pcie LinkSpeed ● Auto (Default)

● Gen1
● Gen2
● Gen3

Updating the BIOS in Windows

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available.
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1. Restart the computer.
2. Go to Dell.com/support.
● Enter the Service Tag or Express Service Code and click Submit.
● Click Detect Product and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page

5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.

System Setup 45
7. Click Find it myself.
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.

System and setup password

Table 14. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system password and setup password

You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
● A password can have up to 32 characters.
● The password can contain the numbers 0 through 9.
● Only lower case letters are valid, upper case letters are not allowed.
● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.

Deleting or changing an existing system setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.

46 System Setup
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, confirm the deletion when promoted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer reboot.

Disabling a System Password

The system's software security features include a system password and a setup password. The password jumper disables any
password(s) currently in use. There are 2–pins for the PSWD jumper.

NOTE: The password jumper is disabled by default.

1. Follow the procedures in Before Working Inside Your Computer.

2. Remove the cover.
3. Identify the PSWD jumper on the system board. For identifying the PSWD jumper on the system board, see the System
Board Components.
4. Remove the PSWD jumper from the system board.
NOTE: The existing passwords are not disabled (erased) until the computer boots without the jumper.

5. Install the cover.

NOTE: If you assign a new system and/or setup password with the PSWD jumper installed, the system disables the new
password(s) the next time it boots.

6. Connect the computer to the electrical outlet and power-on the computer.
7. Power-off the computer and disconnect the power cable from the electrical outlet.
8. Remove the cover.
9. Replace the jumper on the pins.
10. Install the cover.
11. Follow the procedures in After Working Inside Your Computer.
12. Power-on the computer.
13. Go to the system setup, and assign a new system or setup password.

System Setup 47
 5
Diagnostics
If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The
purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If
you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the
problem.
Topics:
• Enhanced Pre-Boot System Assessment - ePSA Diagnostics

Enhanced Pre-Boot System Assessment - ePSA

Diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded
with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
● Run tests automatically or in an interactive mode
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
● View status messages that inform you if tests are completed successfully
● View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers
may cause invalid results or error messages.

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
1. Power-on the computer.
2. As the computer boots, press the <F12> key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. The
diagnostics starts running the tests on all the detected devices.
NOTE: System may reboot before entering diagnostics depending on the configuration.
4. If you wish to run a diagnostic test on a specific device, press <Esc> and click Yes to stop the diagnostic test.
5. Select the device from the left pane and click Run Tests.
6. If there are any issues, error codes are displayed.
Note the error code and contact Dell.

48 Diagnostics
 6
Troubleshooting Your Computer
You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the
operation of the computer.
Topics:
• Diagnostic LEDs
• Error Messages

Diagnostic LEDs
NOTE: The diagnostic LEDs only serve as an indicator of the progress through the Power-On Self Test (POST) process.
These LEDs do not indicate the problem that caused the POST routine to stop.
The diagnostic LEDs are located on the front of the chassis next to the power button. These diagnostic LEDs are only active
and visible during the POST process. Once the operating system starts to load, they turn off and are no longer visible.
Each LED has two possible states of OFF or ON.

NOTE: The diagnostic lights will blink when the power button is amber or off, and will not blink when it is white.

Table 15. POST Diagnostic LED Patterns

Power LED State System State Notes
Off S5/S4 Normal- System is Off/Hibernate
Blinking White S3 Normal- System is in Standby/Suspend
Blinking Amber N/A Abnormal- PSU cannot turn on,
recommend PSU BIST. Replace PSU.
Steady White S0 Normal- System is on functioning
Steady Amber N/A Abnormal- System cannot turn on,
recommend check motherboard
components or replace motherboard.

NOTE: Amber LED blinking scheme pattern is 2 or 3 blinks followed by a short pause then X number of blinks up to 7.
Pattern has a long pause inserted in the middle. For example 2,3 = 2 amber blinks, short pause, 3 amber blinks followed by
long pause then repeats.

Table 16. POST Diagnostic LED Patterns

Blink Patter System State Notes

2,1 A possible system motherboard failure Recommend replace motherboard.

has occurred.

2,2 A possible PSU or cabling issue has Run PSU BIST.

occurred.
Check the PSU cabling to Motherboard
to make sure that all cables are installed
correctly.

2,3 A possible Motherboard, Memory, or If two or more memory modules are

CPU failure has occurred installed, remove the modules, then
reinstall one module and restart the

Troubleshooting Your Computer 49

Table 16. POST Diagnostic LED Patterns (continued)

computer. If the computer starts

normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.

2,4 A possible coin cell failure has occurred.

2,5 System is in Recovery Mode BIOS checksum failure was detected and
the system is now in recovery mode.

2,6 A possible processor failure has occurred Re-seat the processor

2,7 Memory modules are detected, but a If two or more memory modules are
memory power failure has occurred. installed, remove the modules, then
reinstall one module and restart the
computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified a faulty module or
reinstalled all modules without error.

3,1 PCI device configuration activity is in Remove all peripheral cards from the PCI
progress or PCI device failure was and PCI-E slots and reboot the
detected. computer. If the computer boots, add
the peripheral cards back one by one
until you find the bad one.

3,2 A possible HDD or USB failure has Re-seat all power and data cables to
occurred. HDD’s. Reinstall all USB devices and
check all cable connections.

3,3 No memory modules installed If two or more memory modules are

installed, remove the modules, then
reinstall one module and restart the
computer. If the computer starts
normally, continue to install additional
memory modules (one at a time) until
you have identified all modules without
error. If available, install working memory
of the same type into your computer.

3,4 Power connector not installed properly. Re-seat the 2x2 power connector from
the power supply unit.

3,5 Memory modules are detected, but a Ensure that no special requirements for
memory configuration or compatibility memory module or connector placement
error has occurred. exist. Ensure that the memory you are
using is supported by your computer.

3,6 A possible system board resource and/or Clear CMOS (re-seat the coin-cell
hardware failure has occurred. battery. See removing and Installing
Coin-Cell battery).

3,7 Some other failure has occurred. Ensure that the display or monitor is
plugged into a discrete graphics card.
Ensure that all hard drives and optical-
drive cables are properly connected to
the system board. If there is an error
message on the screen identifying a
problem with a device (such as the

50 Troubleshooting Your Computer

Table 16. POST Diagnostic LED Patterns (continued)

floppy drive or hard drive), check the

device to make sure it is functioning
properly. If the operating system is
attempting to boot from a device (such
as the floppy drive or optical drive),
check system setup to ensure the boot
sequence is correct for the devices
installed on your computer.

Error Messages
There are three types of BIOS error messages that are displayed depending on the severity of the issue. They are:

Errors That Halt Your Computer Completely

These error messages will halt the computer requiring you to cycle the system's power. The following table lists the error
messages.

Table 17. Errors that halt your computer completely

Error Message
Error! Non-ECC DIMMs are not supported on this system.
Alert! Processor cache size is mismatched.
Install like processor or one processor.

Alert! Processor type mismatch.

Install like processor or one processor.

Alert! Processor speed mismatch

Install like processor or one processor.

Alert! Incompatible Processor detected.

Install like processor or one processor.

Errors That Do Not Halt Your Computer

These error messages will not halt your computer, but will display a warning message, pause for a few seconds, and then
continue to boot. The following table lists the error messages.

Table 18. Errors that do not halt your computer

Error Message
Alert! Cover was previously removed.

Errors That Soft Halt Your Computer

These error messages will cause a soft halt of your computer and you will be prompted to press <F1> to continue or <F2 > to
enter the system setup. The following table lists the error messages.

Troubleshooting Your Computer 51

Table 19. — Errors that soft halt your computer
Error Message
Alert! Front I/O Cable failure.
Alert! Left Memory fan failure.
Alert! Right Memory fan failure.
Alert! PCI fan failure.
Alert! Chipset heat sink not detected.
Alert! Hard Drive fan1 failure.
Alert! Hard Drive fan2 failure.
Alert! Hard Drive fan3 failure.
Alert! CPU 0 fan failure.
Alert! CPU 1 fan failure.
Alert! Memory related failure detected.
Alert! Correctable memory error has been detected in memory slot DIMMx.
Warning: Non-optimal memory population detected. For increased memory bandwidth populate DIMM connectors with white
latches before those with black latches.
Your current power supply does not support the recent configuration changes made to your system. Please contact Dell
Technical support team to learn about upgrading to a higher wattage power supply.
Dell Reliable Memory Technology (RMT) has discovered and isolated errors in system memory. You may continue to work.
Memory module replacement is recommended. Please refer to the RMT Event log screen in BIOS setup for specific DIMM
information.
Dell Reliable Memory Technology (RMT) has discovered and isolated errors in system memory. You may continue to work.
Additional errors will not be isolated. Memory module replacement is recommended. Please refer to the RMT Event log screen
in BIOS setup for specific DIMM information.

52 Troubleshooting Your Computer

 7
Technical Specifications
NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your
computer. For more information about the configuration of your computer, go to Help and Support in your Windows
operating system and select the option to view information about your computer.

Table 20. Processor

Feature Specification
Type 4, 6, 8, 10, 12, and 14 core Intel Xeon processor.
Cache
Instruction Cache 32 KB
Data Cache ● 32 KB
● 256 KB Mid-Level Cache per core
● Up to 35 MB last level cache (LLC) shared among all cores (2.5 MB per
core)

Table 21. System Information

Feature Specification
Chipset Intel(R) C610 , C612 chipset
BIOS chip (NVRAM) 16 MB serial flash EEPROM

Table 22. Memory

Feature Specification
Memory module connector 8 DIMM slots (4 per CPU)
Memory module capacity 4 GB, 8 GB, and 16 GB
Type 2133 DDR4 RDIMM ECC

Minimum memory 8 GB per CPU

Maximum memory 128 GB

Table 23. Video

Feature Specification
Discrete (PCIe 3.0/2.0 x16) up to 2 full-height, full-length (maximum of single 225 W)

Table 24. Audio

Feature Specification
Integrated Realtek ALC3220 audio codec

Table 25. Network

Feature Specification
Tower 7810 Intel i217

Technical Specifications 53
Table 26. Expansion Interfaces
Feature Specification
PCI:
SLOT1 PCI Express 3.0 x8, 8 GB/s
SLOT2 PCI Express 3.0 x16, 16 GB/s
SLOT3 PCI Express 2.0 x1, 0.5 GB/s
SLOT4 PCI Express 3.0 x16, 16 GB/s
SLOT5 PCI Express 2.0 x4, 2 GB/s
SLOT6 PCI 2.3 (32 bit, 33 MHz), 133 MB/s
Storage (HDD/SSD):
SATA3-HDD0 Intel AHCI SATA 3.0, 6 Gbps
SATA3-HDD1 Intel AHCI SATA 3.0, 6 Gbps
SATA2-HDD2 Intel ACHI SATA 3.0, 6 Gbps
SATA2-HDD3 Intel ACHI SATA 3.0, 6 Gbps
Storage (ODD):
SATA2-ODD0 Intel AHCI SATA 3.0, 6 Gbps
SATA2-ODD1 Intel AHCI SATA 3.0, 6 Gbps
USB:
Front ports one USB 3.0 (5 Gbps)
three USB 2.0 (480 Mbps)
Rear ports three USB 3.0 (5 Gbps)
Internal ports three USB 2.0 (480 Mbps)

Table 27. Drives

Feature Specification
Tower 7810
Externally accessible:
Slimline SATA optical bays one
5.25–inch drive bays one:
● supports one 5.25–inches SATA device or supports one 3.25–inches
SATA HDD device
● supports one media card reader
● supports up to two 2.5–inches SAS/SATA/HDDs/SSDs (with optional
adapters)

Internally accessible
3.5–inch hard drive bays two:
● supports 3.25–inches SATA
● supports 2.5–inches SAS/SATA/HDD/SSDs

Table 28. External Connectors

Feature Specification
Audio
front panel mic-in, headphone-out
back panel line-out, mic in/line In

54 Technical Specifications
Table 28. External Connectors (continued)
Feature Specification
Network
Tower 7810 one RJ-45
Serial one 9-pin connector
USB
Tower 7810 ● front panel — three USB 2.0, and one USB 3.0
● back panel — three USB 2.0, and one USB 3.0
● internal — three USB 2.0

Video Video card dependent

● DVI connector
● mini DisplayPort
● DisplayPort
● DMS-59

Table 29. Internal Connectors

Feature Specification
System power one 28–pin connector
System fans three 4-pin connectors
Thunderbolt sideband one 5–pin connector
Processor fans
Tower 7810 two 5-pin connectors
HDD fans
Tower 7810 one 5-pin connector
Memory
Tower 7810 eight 288–pin connectors
Processor
Tower 7810 two LGA-2011 sockets
Back I/O:
PCI Express
PCI Express x4
Tower 7810 two 164-pin connectors
PCI Express x16
Tower 7810 two 164-pin connectors
PCI 2.3 one 124-pin connector
Front I/O:
Front USB one 14–pin connector
Internal USB one type A female, one dual-port 2x5 header
Front panel control one 2x14 pin connector
Front panel audio HDA header one 2x5 pin connector
Hard drive/ Optical drive:
SATA

Technical Specifications 55
Table 29. Internal Connectors (continued)
Feature Specification
Tower 7810 ● four 7-pin SATA connectors for HDD
● two 7-pin SATA connectors for ODD

Power
Tower 7810 one 24-pin and two 10-pin connectors

Table 30. Controls and Lights

Feature Specification
Power button light: off — system is off or unplugged.
solid white light — computer is operating normally.
blinking white light — computer is in standby.
solid amber light — the computer does not start, indicating a problem with
the system board or power supply.
blinking amber light — indicates a problem has occurred with the system
board.
Drive activity light white light — blinking white light indicates that the computer is reading
data from, or writing data to the hard drive.
Network link integrity lights (back panel) green light — A good connection at 10 Mbps exists between the network
and the computer
orange light — A good connection at 100 Mbps exists between the
network and the computer.
yellow light — A good connection at 1000 Mbps exists between the
network and the computer.
Network activity lights (back panel) yellow light — flashes when there is network activity on the connection.

Table 31. Power

Feature Specification
Coin-cell battery 3 V CR2032 lithium coin cell
Voltage 100 VAC to 240 VAC
Wattage
Tower 7810 825 / 685 W (input voltage of 100 VAC – 240 VAC)
Maximum heat dissipation
825 W 3312.6 BTU/Hr
685 W 2750.5 BTU/Hr

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

Table 32. Physical

Feature Specification
Tower 7810
Height (with feet) 416.90 mm (16.41 inches)
Height (without feet) 414.00 mm (16.30 inches)
Width 172.60 mm (6.79 inches)
Depth 471.00 mm (18.54 inches)
Weight (minimum): 13.50 kg (29.80 lb) / 12.40 kg (27.40 lb)

56 Technical Specifications
Table 33. Environmental
Feature Specification
Temperature:
Operating 10 °C to 35 °C (50 °F to 95 °F)
Storage –40 °C to 65 °C (–40 °F to 149 °F)
Relative humidity (maximum) 20% to 80% (noncondensing)
Maximum vibration:
Operating 5 Hz to 350 Hz at 0.0002 G²/Hz
Storage 5 Hz to 500 Hz at 0.001 to 0.01 G²/Hz
Maximum shock:
Operating 40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 51
cm/sec [20 in/sec])
Storage 105 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 127
cm/sec [50 in/sec])
Altitude:
Operating –15.2 m to 3048 m (-50 ft to 10,000 ft)
Storage –15.2 m to 10,668 m (-50 ft to 35,000 ft)
Airborne contaminant level G1 as defined by ISA-S71.04-1985

Technical Specifications 57
 8
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.

58 Contacting Dell