Terms and Conditions

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International Roaming

Jio offers you 5 IR pack options which can be purchased

as per your usage requirement post selecting the visited
country as shown below:

Global Packs: ₹1101 and ₹1102 Packs; applicable in

130+ countries

IR Travel Pass: 3 validity options; applicable in 32

countries

Roam More Packs: 3 validity options; applicable in 44

countries

IR Data-only Packs: 3 validity options; applicable in 70

countries

Wi-Fi Calling to India-only (Voice Packs) 2 validity

options; applicable in 130+ countries

For more details on IR packs, please click here.

Terms & Conditions

Outgoing calls to Premium-rate numbers/Special

codes/Toll-free numbers/Maritime/Satellite/Ship
Cruise or Inmarsat are not allowed while in
International roaming unless mentioned
specifically.
IR pack (Global/Travel Pass/Roam More/Wi-Fi
Calling to India-only/Data Only Packs) validity,
calculation of usage and commercial usage limit
will start from the commencement of usage in
International Roaming.
The daily commercial usage limit time starts from
the commencement of usage and it follows 24
hours rolling validity. It means if the pack usage
is started from 10.00 AM (visited country local
time), the commercial usage limit will reset next
day at 10 AM (visited country local time)
For IR Pack 2499 (10 days validity) the
commercial usage limit reset behaviour is same
as for daily validity pack IR 499 and 4999.
For e.g. Jio customer subscribes to IR pack
2499, and travels to UAE. Starts using IR
services in UAE at 10:00 AM (UAE time) on
1stMay, 2023. The pack validity starts at 10:00
AM (UAE time) on 1st May, 2023. Daily
commercial usage limit cycle starts from 10.00
AM (UAE time), and gets reset next day at
09:59:59 AM. And, follows the reset cycle till 8th
May, 2023 10:00 AM (UAE time)
All the packs (Global/Travel Pass/Roam More/
India Calling Wi-Fi Packs/Data Only Packs) and
pack benefits are applicable while travelling to
the country covered in pack benefit and on pack
partner network specified for the respective
country. Please check pack details for the list of
pack covered country and preferred partner
networks for the respective country. On visiting
all other countries or on latching to networks of
partners not mentioned in the pack details,
standard IR rates, as available on Jio.com will
apply.
If no IR pack is active, services at International
Roaming location will be charged at standard
IR/PayGo rates as available on Jio.com, which
will be charged from main balance of prepaid
customers and from AVL (available credit limit) of
postpaid customers.
You can buy the IR pack even when you are in
an international location. Please click here to
recharge with an IR pack.
Calling US toll-free numbers starting with 1800,
1833, 1844, 1855, 1866, 1877 & 1888, while on
International roaming in US will be charged at
local rate of Rs.2/min. The international roaming
customers calling these numbers from any other
country apart from US will be charged at
applicable Rest of World (ROW) PayGo Rates for
the said country.
On first time subscription of the IR pack
customer IMSI will change.
1 SMS = 160 characters. In case, you send
more than 160 characters in 1 SMS then the
rates will be applicable accordingly
Jio reserves the right to amend or withdraw the
offer without prior notice
As per DOT directions, International Roaming
services are not permitted for prepaid customers
of Assam, North East and Jammu& Kashmir
Data services can be switched off from the
mobile handset, in case customers do not wish
to use data usage
Data STOP/barring request to Jio for local usage
is different from data STOP/barring request to
Jio for international roaming. In the event a Jio
Customer has engaged the Data Barring service
via Jio in India for local usage, the same shall not
be applicable while on roaming, and data
remains “ACTIVE” on customer’s number once
connecting to the partner network in an
international location. In case the customer
wants to deactivate data services while on
international roaming, the same needs to be
done from the handset
Once a customer has got the data stopped on
International Roaming, he/she needs to activate
the data service on his/her handset to avail the
data service. Activation of IR pack shall not
automatically activate the data service on
International Roaming
Customer’s International Roaming usage is
shared by the international operators with Jio
regularly. In case, there is a delay in sharing this
information, the usage charges may display in
the subsequent bills (up to 3 bills). (Applicable
for Postpaid customers)
Caller Line Identification Number (CLI) is not
guaranteed while the International roaming
packs are active
Video calling service is not available on
International Roaming currently. Availability of the
service and charges for the same will be
informed once the services are available
In case, call forward is active on a mobile
number, customer will be charged for both
Incoming and Outgoing leg as per IR rates, if call
gets forwarded as per forward conditions.
Customer must cancel/deactivate the ‘call
forward’ before leaving home network. To
deactivate call forwarding, go to Settings > Call
> Advance settings > Call forwarding. Please
note the navigation might differ on different
handsets.
Jio bears no responsibility for the network
quality of the partner network service providers
in the visited country at respective locations
These Terms & Conditions shall constitute an
agreement between Jio and each customer and
by subscribing to the pack, the customer
accepts the same as binding upon him/her.
The Terms & Conditions of usage of Jio, so far
as the same are not inconsistent with the
present terms and conditions, continue to be
applicable to you as a user of the mobile
services.
Jio will be entitled to postpone, suspend, modify
or cancel the Pack or any aspect thereof, in
compliance with applicable TRAI Regulations,
across the entire territories of service or any part
thereof, at any time with or without notice, for
any reason, including, but not limited to, acts of
God, force majeure, technical difficulties, or any
other reasons beyond Jio’s reasonable control. If
Jio suspends or cancels the Pack, all aspects of
the Pack shall be null and void. Jio will not be
liable to compensate any customer for any
postponement or cancellation or for any reason
directly or indirectly arising out of this Pack
JIO HAS NO LIABILITY WHATSOEVER IN
RESPECT OF ANY CLAIMS OR DISPUTES AND
ANY RESULTING DAMAGES OR LOSSES,
WHETHER DIRECT OR INDIRECT, RELATING
TO THE CUSTOMER AVAILING, NOT
RECEIVING OR CUSTOMER’S USE OF THE
PACK
JIO MAKES NO WARRANTIES OR
REPRESENTATIONS WHATSOEVER IN
RESPECT OF THE PACK AND THE MOBILE
SERVICES INCLUDING AS TO ITS FITNESS
FOR ANY PARTICULAR PURPOSE,
MERCHANTABILITY, QUALITY, AVAILABILITY,
DISRUPTION OR ERROR-FREE OPERATION
Please note that the statements in these terms
and conditions do not constitute any general
representation from Jio regarding Jio’s services
or its availability. Jio’s network is available on an
‘as is where is available’ basis and Jio makes no
representation, guarantee or warranty regarding
the availability, fitness for any specified purpose
or error-free operation of the network. Network
availability may be affected due to various
reasons including force majeure, acts of God,
inclement weather, topographical/ geographic/
demographic factors, maintenance work,
availability of interconnection with other
networks, etc.
Any dispute or claim (contractual or non-
contractual) arising out of or in relation to this
agreement, including disputes as to its
formation, will be governed by and construed in
accordance with Indian laws. Subject to the
point above, Jio and the customer submit to the
exclusive jurisdiction of Courts at Mumbai alone
VoLTE International Roaming is available, in
select countries on select partners, on all packs
and PayGo tariffs. The applicable tariffs remain
unchanged. Applicable list of countries and
partners for VoLTE services are as follows:

Country Operator
Australia Telstra
Austria Hutchison
Austria TMO
Bahamas Balive
Canada Telus
Canada Bell
Czech Republic Telefonica
Denmark Hutchison
Denmark Nuuday
Estonia Elisa
Finland Elisa
Germany Telefonica
Guam IT&E
Hong Kong CSL
Indonesia XL
Israel Pelephone
Japan KDDI
Japan NTTDoCoMo
Japan Soft Bank
Japan Rakuten
Jersey Jersey Telecom
Korea KT
Korea SKT
Korea LG U+
Malaysia U-Mobile
Malaysia YTL
Puerto Rico Claro
Singapore M1
Smartfren Indonesia
Spain Telefonica
Sri Lanka Dialog
Sri Lanka Mobitel
Sweden Hutchison
Switzerland Swisscom
Taiwan APT
Taiwan Taiwan Mobile
Thailand AWN
Thailand AWN
TPG Singapore
UK Hutchison
USA Verizon
USA AT&T
USA TMO
Vietnam Viettel

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