LinkdIn Mike Forero

Mike Forero has over 10 years of experience in marketing, customer service, and administrative roles. He has a proven track record of successfully generating hundreds of leads and providing excellent customer service. Forero strives for working efficiently and is committed to continuous learning to stay up-to-date on the latest trends and best practices.

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LinkdIn Mike Forero

Uploaded by

Jack

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Mike Forero

United States

[email protected] (+1) 3373403805

linkedin.com/in/mike-underdog

Summary
I'm a highly efficient and well commited worker regarding any task that's assigned to me. I enjoy working in teams
as I have worked before with teams of 30+ people but I don't have any issue If I'm needed to work alone. I put all
my effort and settle a mindset on organizing my work and tasks to always get the best results out of it. I strive for
working fast, organized, efficiently and effectively.

Experience
Lead Generator
TRS Corporation
May 2022 - Mar 2023 (11 months)
• Created and maintained a comprehensive lead generation database, which helped to streamline the
process of identifying and engaging potential clients.

• Conducted extensive research on competitor companies and their recruitment strategies, which
helped to improve our own marketing and sales efforts.

• Developed and executed targeted email campaigns designed to attract the attention of potential clients
and generate interest in our recruitment services.

• Worked closely with the sales team to track lead activity and conversion rates, helping to identify areas
for improvement and refine our approach to lead generation.

• Successfully generated hundreds of high-quality leads over the course of two years, resulting in
increased revenue and growth for the company.

Marketing Virtual Assistant

Parkland Consulting Group
Oct 2020 - Jul 2022 (1 year 10 months)
• Develop a standardized process for posting and managing properties on various websites in both
Spanish and English. This could include creating templates for property listings to ensure consistency
and accuracy across platforms.

• Use digital tools like CRM software to manage client data and ensure that data entry is accurate and
up-to-date.

• Develop clear communication protocols for updating and verifying property data, including guidelines
for when to use WhatsApp messages, phone calls, and emails.

• Leverage automation tools to streamline communication and reduce manual input, such as setting up
automatic responses to common inquiries or requests.

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• Implement regular training and development programs to ensure that team members are up-to-date on
the latest platforms, technologies, and best practices for managing property data.

• Establish key performance indicators (KPIs) to track progress and measure the success of different
initiatives, such as increased website traffic or higher levels of client satisfaction.

Virtual Assistant
EXP REALTY C5
2021 - 2022 (1 year)
• Develop a comprehensive social media content strategy that aligns with the organization's goals and
objectives. This should include a mix of educational, informative, and promotional posts that appeal to
the target audience and support lead generation efforts.

• Utilize social media management tools to schedule, publish, and analyze content across multiple
platforms, such as Facebook, Twitter, Instagram, and LinkedIn.

• Work closely with the two Realtors to understand their unique value proposition and develop content
that highlights their strengths and experience.

• Provide regular reports and analysis on social media performance, identifying areas for improvement
and making recommendations for adjustments to the content strategy.

• Develop and implement best practices for lead generation software, such as KVcore, Skyslope,
Mailchimp, and Zappier. This should include training for the two Realtors on how to use the software
effectively to improve lead generation efforts.

• Provide technical support to the two Realtors when they encounter issues with lead generation
software or other marketing tools, ensuring that issues are resolved in a timely and effective manner.

• Attend industry events, webinars, and training sessions to stay up-to-date on the latest trends and best
practices in social media marketing and lead generation.

Community Manager, Content Creator

Panama Agricultural Advisory
2017 - 2021 (4 years)
• Develop a social media content calendar that is aligned with the organization's goals and objectives.
This calendar should include a variety of content types, such as blog posts, images, videos, and
infographics.

• Conduct regular research on industry trends, audience preferences, and competitor activity to inform
content creation and ensure that the organization stays relevant and engaging.

• Engage with the community on social media platforms regularly, responding to comments and
inquiries in a timely and professional manner.

• Work closely with the marketing team to develop and execute social media advertising campaigns that
target specific audience segments and support lead generation and brand awareness.
Mike Forero - page 2

• Monitor social media analytics and metrics to track the performance of content and campaigns,
identifying areas for improvement and adjusting strategies as needed.

• Host events and online chats to encourage community engagement and help foster a supportive and
collaborative online environment.

• Develop and implement social media policies and guidelines to ensure that all content is aligned with
the organization's values, brand, and mission.

Administrative Virtual Assistant

Canaima, LLC.
Oct 2018 - Nov 2020 (2 years 2 months)
• Develop a system for organizing and categorizing field information to make it easier to access and
reference later. This could include using digital tools like spreadsheets or cloud-based document
management systems.

• Establish clear communication channels for emails and other correspondence, and develop a
response protocol to ensure that messages are answered in a timely and effective manner.

• Create a streamlined invoicing and payment process that clearly outlines payment deadlines and
expectations, and maintains accurate records of all transactions.

• Use automated inventory or asset management tools to help streamline inventory control and ensure
that appropriate levels of materials and supplies are maintained.

• Establish a contract management system that centralizes all contracts and agreements, and alerts key
stakeholders when renewal deadlines are approaching.

• Develop a system for creating and maintaining comparative tables that is consistent and streamlined,
and allows for easy analysis and comparison of different quotes and proposals.

• Implement regular feedback mechanisms to track progress, identify areas for improvement, and
ensure that processes are being followed consistently and effectively.

Concierge Manager
Uemura - Travel & Leisure Social Network
Feb 2017 - Aug 2018 (1 year 7 months)
• Managed a team of remote concierge staff for a hotel, ensuring guests received excellent customer
service, primarily via phone, email, or chat platforms.

• Successfully responded to guest inquiries and complaints remotely, resolving issues promptly and
effectively, resulting in a 98% satisfaction rate.

• Managed reservations and travel arrangements for clients remotely, coordinating with other
departments to ensure seamless guest experience.

Mike Forero - page 3

• Created and implemented policies and procedures to improve guest services remotely, resulting in a
25% increase in positive guest feedback.

• Conducted regular staff training and development programs virtually, ensuring the team was well-
equipped to provide top-notch guest services.

• Developed and maintained relationships with local businesses and vendors for guest activities and
events remotely, providing guests with unique and memorable experiences.

• Created and managed budgets for concierge operations remotely, ensuring that expenses were within
budgetary guidelines.

• Provided personalized recommendations and assistance to guests primarily via phone, email, or chat
platforms, delivering exceptional services and building long-lasting relationships with guests.

Education
Universidad Arturo Michelena
Master of Science - MS, Public Administration
Oct 2021 - Sep 2023
A Master in Public Management involves courses in Law, Economics, Politics, Sociology, Psychology,
International Relations, and other subjects, training the future specialist to have a multidisciplinary,
analytical and creative approach to the issues of the public sector to serve in executive positions in
municipal, state, and federal government and nongovernmental organizations (NGOs).

Universidad Arturo Michelena

Bachelor of Arts (BA) - Major in Business, Language Interpretation and Translation
Aug 2015 - Jul 2019
BA provides intensive study of the foreign language, as well as the literature and culture of the
particular area or country to work as a translator/interpreter in most cases. Majored in Business means
administration or management, or a related field, including, but not limited to, accounting, economics,
finance or marketing.

Skills
Real Estate • Customer Service • English • Teaching English as a Second Language • Human
Resources (HR) • Onboarding • Payroll • Contract Management • Recruiting • Training