…​...​UCM60502U4​...

​…

…​...​SOCIAL INNOVATION
PROJECT​...​… vb
Project Management Document

Group and Project Name:

Group 4: Stress and Anxiety from Online Classes

Group Members:
Name Specialization & Role

Pavithra A/P Raman Project Leader

(School of Media and Communication)
- Responsible for initiating meetings and
making sure the aims of the meeting are
clarified and for summarising discussions and
decision

- Responsible for compiling contributions,

identifying gaps or overlaps, and ensuring
consistency in the final submission.

Tan Tzyy Shiuan Progress Chaser

(School of Management & Marketing)
- Responsible for chasing members up and
making sure that the jobs get done by the
time agreed and sort out problems of delay.

Sydney Sim Xin Ni Script Writer

(School of Management & Marketing) - Responsible for preparing questions for
interviews and scripts for presentations.

Amelia Redzuan Shahmann Timekeeper

(School of Liberal Arts and Sciences)
- Responsible for making sure that we discuss
everything we need to in the time available
for the meeting.

Ili Najihah binti Ahmad Hizzad Process Watcher

(School of Education)
- Responsible for monitoring the process and
bringing issues to the attention of the team.

Shanise Christine Pereira Note Taker

(School of Liberal Arts and Sciences)
- Responsible for keeping record notes and
ideas that were taken and discussed during
classes and meetings.

Mas Izzati Hanis Powerpoint Editor

(School of Media and Communication)
- Responsible for designing and editing
PowerPoint slides with the compiled
information and scripts from group members.

SDGs:
3. Good Health and Well-Being
4. Quality Education
UNDERSTANDING THE CHALLENGE | Week
1-2​.....................................
What We Know!
Stress, anxiety and depression have been some of the most common mental health issues among college
students. However, these mental health issues are becoming more common among students since Covid-19
began. In light of social distancing, transitioning to online learning is required. Given these circumstances,
students might feel intimidated and confused because this would be their first online learning experience.
Along with the online classes, heavy workloads and working with people that they have never met via online
for group assignments could make students feel overwhelmed, stressed and anxious. As a result, it could lead
to poor academic performance as the stress could hinder their work effectiveness. This could also worsen
one's state of mind to a degree where they could get diagnosed with depression.

What do we believe we already know about this challenge?

Through the course of social innovations, we would work towards finding innovative methods to help cope
and battle through anxiety, stress and depression from heavy workloads and online classes to improve the
lives and mental wellbeing of these students. We believe that social innovation could help create a solution
for students who are having a hard time with online classes to be more adaptable and accepting of this new
system. We also believe that social innovation could highlight the importance of mental health and ensure a
proper and accessible arrangement where it’s easier for students to contact their lecturers and counsellors
 for consultation.

What would we like to learn more about?

From this project, we would like to learn more about other causes of anxiety, stress and depression and how
we can help students to improve their mental health throughout the course of their college lives and in the
long term. We would also like to know and raise awareness for the underrepresented and unnoticed factors
that could affect a student’s mental health. Besides that, we would like to explore and learn about the major
demographic of students who face these sorts of issues more often than the others.

THE TARGET AUDIENCE

​[Who will you be designing for? Consider the core audience and extended audience]
Undergraduate Students - Medical Students
Undergraduate Students - Accounting Students
Undergraduate Students - Art and Language Major Students
Undergraduate Students - Introverted Students
Undergraduate students - Technologically Illiterate Students
Undergraduate students - International Students

EMPATHY | Week
3-5​...........................................................................
"Empathy is at the heart of design. Without the understanding of what others
see, feel, and experience, design is a pointless task." ​Tim Brown, IDEO
Who should we talk to: ​[Who specifically do we want to talk to and learn from? Create detailed descriptions for
at least 3 different users or sources of inspiration. Be sure to cover a variety of gender, experience, ethnicity, etc.]
1. Persona 1 - Yap Xin Wei​, 19, female, Chinese, Accounting and Finance student from Taylor’s
University, encountered challenges and difficulties in online classes, but at the same time, in some
aspects, online classes made her feel comfortable and convenient.
2. Persona 2 - Najah Hanim​,19, female, Malay, Medical student from Mansoura University in Egypt.
3. Persona 3 - Hamizah, ​20, female, Malay, English Language and Literature student from MARA
University, facing many difficulties in online classes considering the fact that she is a technophobe
and the heavy workload did not make things any better.
4. Persona 4 - ​Izzat​, 22, Male, Malay, Graphic Design student from MMU Cyberjaya, faced difficulties
with online classes which then led to anxiety and stress.

Build a Question Guide: INTERVIEWING

[What do we want to learn to better understand the challenge at hand? What are we hoping to understand
people’s motivations and frustrations? What do we want to learn about their activities? As we are interviewing,
capturing what we see and hear during a field visit, capture direct quotes. Separate our observations from our
interpretations so that we know what we saw and what we thought it meant for that person].
START WITH AN OVERVIEW: DIVE DEEPER:
[What are some questions that can help you start to [What are some ways you might be able to dig
understand this person’s hopes, fears and deeper in the conversation, to find even more of the
ambitions?] perspective this person has?]

- Can you help me understand how you are - Have you ever experienced stress?
feeling? - If yes, how often do you find yourself feeling
- How would you describe your current state stressed nowadays?
of mind? - Have you ever had an anxiety attack or felt
- What activities do you find enjoyable right anxious?
now? - If yes, how often do you find yourself feeling
- What is the one thing you wish to be a anxious or experiencing an anxiety attack?
constant throughout your life? - How do you feel about these online classes
- What are your ambitions for the future? and how do you cope with your online
- Do you enjoy spending time with others? classes?
- Would you describe yourself as an introvert, - How do you handle your stress and/or
extrovert or an ambivert? anxiety when you begin to feel
- What is your biggest fear in life? overwhelmed?
- Are you more of an open book or a - What are the most common struggles and
mysterious, private person? difficulties you face during your online
- How are your energy levels? classes?
- How are your studies/ classes going? - Because of these online classes, do you
- Do you find your lessons enjoyable? think your progress in work has been more
- Are you sleeping more or less than usual? difficult and has online classes become
- How would you describe your appetite? hinder in your work effectiveness?
Have your eating habits altered in any way? - How do you think your and other students'
- Are you able to concentrate on things right mental health is affected?
now? - Do you get the same amount of time to have
- If not, what are some of the distractions a consultation with your lecturers and tutors
that hinder your concentration? during online classes?
- How do you manage your group projects
 given that students are required to practice
social distancing?
- What do you think about working with
others that you have never met before in
person?
- Do you feel anxious or uneasy while
communicating with your group mates that
you have never met before?
- Is the group discussion awkward or
unpleasant enough to hinder the
effectiveness of the process?
- Do you think that your workload has
increased ever since transitioning to online
learning?
- Do you find your workload to be more
difficult and harder now that it has to be
conducted online?
- Do you find it harder to cope with your
studies now that you are not allowed to
meet your close friends and acquaintances
in person?
- Do you think there is a solution or anything
me, others or the school can do to help you
in your issue? If yes, what do you
recommend?
- What suggestions would you provide to your
school in order to make online lessons easier
and convenient?

Build a Question Guide: OBSERVING

[What are we looking to learn in this observation? Capture themes and questions that we want to make sure we
get to in the site visit!]

MAKE SURE TO SEE: MAKE SURE TO DO:

[What are some things you want to make sure you [What are some things you can do to gain inspiration
observe while you are visiting this place?] in this place?]

- Their body language - Get interviewees’ consent to record their

- Their tone of voice interview.
- The state of their room and surrounding - Greet and engage in small talks with the
- Their condition and appearance interviewees to create a pleasant
- Their facial expression environment.
- Their energy level - Take note of unusual cues while
- Their posture interviewees are answering our questions.
- Eye contact - Start with asking them how they’re feeling
- Ask questions in a patient and respectful
manner to ensure the interviewees are
comfortable.
- Give the interviewees the benefit of doubt
 to understand their perspective clearly.
- Ask them about their current state of mind,
lifestyle and learning environment.
- Empathize with interviewees without any
judgements or bias.
- Enquire them about the initiatives that their
universities are doing to facilitate them.

Assigning Roles for Site Visit:

[Assign responsibilities before going to the site.]
Name Role

Tan Tzyy Shiuan Interviewer for an Accounting student from Taylor’s

University.​ [Persona 1]

Sydney Sim Xin Ni Note taker and Observer during the interviews with
an Accounting student from Taylor’s University.
[Persona 1]

Ili Najihah binti Ahmad Hizzad Interviewer for a Medical student from Mansoura
University. [Persona 2]

Shanise Christine Pereira Note taker and Observer during the interviews with a
Medical student from Mansoura University.
[Persona 2]

Amelia Redzuan Shahmann Note taker and Observer during the interviews with a
Medical student from Mansoura University.
[Persona 2]

Pavithra Raman Interviewer for a Language Major student and an

introverted Arts Major student from MARA
University and MMU University respectively.
[Persona 3&4]

Mas Izzati Hanis Note taker and Observer during the interviews with a
Language Major student and an introverted Arts
Major student from MARA University and MMU
University respectively. ​[Persona 3&4]

INTERVIEWS
What was said? What is interpreted

Persona 1: ​My classes are going quite smoothly and well. Interviewee’s ​studies/classes are not greatly
affected by online learning, or she may cope
well with online learning. She is able to adapt to
new methods of learning easily.
Persona 1: ​I find my lessons enjoyable because currently I Interviewee enjoys online learning more than
do not have to conduct face to face lessons with my anyone else, she feels comfortable when she
lecturers, tutors and classmates. I am not the kind of does not need to meet and communicate with
extrovert, so I don't really like to have conversations with her ​lecturers, tutors and classmates in person.
them. Since we are not seeing the lecturers and tutors face Based on the previous questions, she is more of
to face, it is easier for me to ask them questions without an introvert. Given that she can limit
feeling a sense of awkwardness and uneasiness. interactions with her peers face to face, she
finds it to be easier for her. Therefore, online
learning is better suited to her personality.

Persona 1: ​I am eating less because I am on a diet or when Social and academic stress are great enough to
I am stressed out, due to social and academic reasons. I am make interviewee lose ​appetite. She cares so
worried about my results because I am scared that if I am much about her study and this will eventually
putting all my effort into it and I did not do well, I would cause her to stress out if she fails to do well in
regret it at the end of the day. her study.

Persona 1: This semester I can focus better as I am able to Interviewee lacks self-control, she is easily
be in some sort of routine. Since last semester was the first affected by external factors. Since she has to
time of online learning, I could not really focus because I study from home, there are many outside
am always distracted by my handphone. I would use social factors such as family, household chores and
media when the class is really boring or the lecturers and handphones that might disrupt her productivity
tutors are dragging on and talking about something that is and loss focus to concentrate on her studies.
not related to the course or useless.

Persona 1: ​I find online classes more convenient for me Compared with physical classes, i​nterviewee
because I can wake up a bit later and eat and drink prefers online classes. She prefers online
whenever I want. classes because she can do things at her own
pace and without any restrictions especially
when having face to face classes.

Persona 1: ​I start to feel body ache especially sitting in These difficulties may affect interviewee’s study
front of the laptop for hours. My eyes become very dry progress and ​work effectiveness, and eventually
from staring at the monitor. When the lecturer and tutor lead to academic stress.
are talking, especially for a hybrid class, the voice may not
be so clear especially when they are talking to the students
in the face to face class.

Persona 1: ​Now has become very different compared to The delay in progress may cause interviewee to
the past few months as I have become more used to online feel stress, as she can’t get her problems solved
learning and it has been more normalized. In semester 1, immediately. If the questions are left answered
yes, I feel that because of these online classes, my progress for too long, it would affect her productivity
in work has been more difficult. Because when I watch and push back her ability to complete the task
pre-recorded lectures, whenever I have questions and quicker.
can’t understand what the lecturers say or grasp the
concept, I can’t immediately ask them for help. I need to
email and wait for their reply and sometimes they can’t
understand what I have emailed them so I need to reply a
few more times which then delays the progress and
hinders my work effectiveness.
Persona 1: ​There are some friends that say online lectures Those who can’t focus on online classes may
make them harder to focus, so during the live lecture, they find it hard and stressful to keep up with
would just open it and do other stuff instead of watching learning. As online learning is new to everyone,
the lecture. Once the lecture has ended, they would watch many people might get stressed as they can’t
the rewind. In my opinion, online learning has not affected cope up with the learning and work assigned as
my mental health as I enjoy online learning. it might become too overwhelming for a
person.

Persona 1: ​In small group projects, we usually would Interviewee can handle her group projects well
conduct an online meeting. However, in huge groups, we under this new normal.
would go to Taylor’s University physically to have the
meeting. We would find an empty room on campus, we do
not really practice social distancing but we wear a mask.

Persona 1: ​When it comes to online discussion, I feel okay. Interviewee feel nervous and anxious easily
However, when it comes to a face to face discussion, I start when they have to communicate with other
to get the feeling of awkwardness and anxiety. people in person.

Persona 1: ​I don’t really think that my workload has Interviewee is fine with heavy workload, as she
increased ever since transitioning to online learning. I have has more free time to get the work done.
more extra or free time now because I do not need to go
to university for lessons. Even if I have more school work, I
can use that free time to get the work done.

Persona 1: ​The workload has become harder because of Lack of interaction with the lecturer causes
the syllabus and not because of the online learning. I find interviewee to have no urge to study, which
that for online learning, hubungan etnik (HE) is one of the may lead to poor academic performance and
tougher subjects but the rest of the subjects are okay. For academic stress.
HE, the videos uploaded are boring and I do not have the
urge to watch, I would just complete the task and upload
without looking and performing in depth research.

Persona 1: ​Since we have various platforms to Interviewee is comfortable with chatting with
communicate such as WhatsApp. We can still people online.
communicate with each other. So, I don’t find it harder to
cope up with my studies even though now, I am not
allowed to meet my close friends.

Persona 1: ​I would suggest to help students be more Interviewee is financially stressed as she has to
familiar with online learning and make it more normalized pay the resources fee without getting the
as it has been a very foreign topic that has never really chance to utilize the full capacity of the campus.
been done before. In the past semester, I was more
stressed financially than this semester, as the school took
the resource fee without letting the students utilize it. It
caused me financial stress because Taylor’s University did
not deduct any resource fee even though students are not
using the full capacity of the campus. My hope is that
Taylor’s would deduct the resources fee.
Persona 1: ​I would say improve the quality of the internet Poor internet connection causes interviewee to
connection. In the past semester, one of my teachers, Dr face disruptions when attending classes and
Rabiah, was facing poor internet connections which made this may lead to academic stress because
the learning so inconvenient and disrupted. I also hope students may experience delays and are not
that the communication process between the school and able to complete the entire lesson at the end of
students can be improved or facilitated, as ​students are the sesion. The inconvenient and long
unable to ask questions immediately, and we have to email communication process between lecturers and
the lecturers and tutors before we can make a consultation students needs to be improved to prevent
with them. ineffective communication.

Persona 1: ​I would prefer to study at the university Interviewee can focus more on study by
because the study environment is good. When I am attending physical classes at the campus, as
studying at home, sometimes someone in my family would there are many distractions at home, which will
need my help or need me to do something or sometimes if affect her study progress and work
it rains, I need to collect and bring in the clothes and effectiveness, thus resulting in academic stress.
parcels.

Persona 2: ​Honestly, from my past experience before Interviewee was unsure how to prepare herself
getting into year 1, I wasn’t really, you know, I didn’t really as a medical student but managed to get
know how to prepare myself as a medical student. I was information from a few sources and how some
just asking people's experiences, but I really don’t know medical students approached their studies and
how to plan it and luckily, I got to explore websites, blogs with that she is preparing herself for the
and other social media and got to see how other medical academic year by gathering information and
students approach their studies. So now I’m currently doing research.
doing some research and preparing myself for the new
academic year.

Persona 2: I am a very disciplined person. I have my own Interviewee is organised and knows how to plan
journal where I keep track of everything, I have my own everything well so that she does not miss out
book where I list down all my cases and for each case I on her cases. She also keeps track of what she
keep my own notes that I need. I also keep track of does so that she's not worn out and she gives
everything I do, so for me not to get exhausted or worn herself an off day which means she knows how
out, I usually have one day off if I complete my schedule to take care of herself so that she will not be
and do whatever I love like get some ice cream and call my too stressed out.
parents or friends. The very simple things.

Persona 2: ​It’s hard to cope with everything by ourselves Interviewee says that it is hard to cope with
because you know in isolation, we don’t really have the everything on our own as we dont have the
time to meet other people and we can't really keep up and time to meet up with people due to the
because of that we become exhausted since we don’t pandemic and not only that but people would
know people’s progress and that’s how we fall behind. be more exhausted as they do not know other
people’s progress and might fall behind.

Persona 2: ​It's challenging, it's not more towards the Interviewee says it's challenging for her to
studying part but it's more towards the adapting part and adapt because she does not get the chance to
socializing because I don’t get to know my friends that know her friends that well. Interviewee also
well. When I feel like I'm having anxiety, I'll find a way says that whenever she feels like she's having
because I'm the type of person that if I want to find a way anxiety she would just handle it on her own and
to help me with it I'll ask someone for help and if that find ways to help her feel better as she feels
doesn’t help then I just pray. Sometimes you just gotta talk that sometimes you have to talk to yourself
to yourself about things, just think about it. about things.

Persona 2: The timezone is definitely a struggle with me Interviewee says that the time zone difference
being in Malaysia and my university in Egypt. Being in a is a struggle for her as she lives in Malaysia and
different timezone it's hard to communicate with her university is located in Egypt. This makes it
lecturers. I always have to explain to my lecturer to hard for her to communicate with her lecturers.
consider the different time zones. Most of the students Not only that but the language difference is a
only speak Arabic and I don’t really know Arabic so we problem too as most of them can only speak
have that language barrier so I always have to ask my Arabic so she would have to ask her friend to
friend to translate it for me. translate it to her.

Persona 2: ​yes, online classes have impacted our mental Interviewee agrees that online classes have
health. On a scale of 1-10 I think it's about a 7 on how it impacted everyone’s mental health. On a scale
impacted on our mental health because i've seen their of 1-10 interviewee has given a 7 on how much
social media and its like they can't really go out and they it has affected one’s mental health. Interviewee
usually just blurt out online and most of the things are then says that if she sees someone really
quite negative, that’s why most of the time when I see that struggling with their mental health she would
particular person really struggling with their mental health, go up to them and talk to them by asking if
I would have a chat with them and ask them if they're they're okay. She then says that there are
okay. Sometimes people just open up to me because they people that would just open up to her as they
don’t really have a person they can trust everything to and can trust her. She then points out that it is a
sometimes I think it’s a blessing when you have someone blessing to have someone you can trust and talk
you can trust and talk to every single day to just tell them to everyday about how they feel and their
how they feel and their struggles struggles.

Persona 2: ​the workload is ​the same as going for normal Interviewee says that her workload is the same
face to face classes but I have to push myself to do things even if she were to go for physical classes but
on my own like I have to do this, I have to learn this, I have she would tell herself that she needs to get this
to submit this and it's not submitting to the lecturer its done and she has to learn certain things. She
more submitting for myself because this is my own future also believes that if she submits her work she's
and if I don’t do these things for myself then i'll be actually submitting it for herself more than for
struggling throughout my whole education. her lecturer as this is her future and if she fails
to do these things she would struggle.

Persona 3​: ​I’m feeling quite happy now that I’m on my Since the interviewee is on her semester break,
semester break. Online classes were hell and it really she felt more happier compared to when she is
drained me both mentally and physically so I’m genuinely doing online classes. She feels very stressed
happy to be out of it. I feel stable like mentally because if when there are online classes.
my classes are still going on, I would be stressed and
frustrated. I would not even agree on this interview. I feel
content and I like that I don’t have to carry my phone with
me everywhere now.

Persona 3: ​I would call myself an ambivert. I like spending The interviewee considered herself as an
time with people I love but sometimes I like to cherish my ambivert which means she is neither introvert
personal space by just doing things with myself. or extrovert. She doesn't mind being around
people yet does not mind being alone either.
Persona 3: ​I’m more of an open book because I feel better The interviewee did not consider herself as a
when I express my feelings so I could get proper advice private person but more to an open book. This
and guidance. Sharing my problems and struggles to is because she believes that by being open
people would help to solve them. about her feelings and emotions, she will
receive the right advice and guidance from
people around her rather than keeping her
problem to herself.

Persona 3: ​I have good energy levels nowadays. I’m very When the interviewee has online classes, she
energetic and active but it’s a different story if I’m doing will have a very low energy level as it gets very
online classes. I would be absolutely exhausted. There draining to the point she will not get out of her
were days where I spent days in my bed attending classes bed and attend classes from her bed.
one by one because I didn't have any energy to get out Meanwhile now since she is on her semester
from my bed. break, she feels more happier and has a high
energy level.

Persona 3: ​I​’m sleeping quite okay nowadays compared to When the interview has online classes, she
my days with online classes where I barely sleep due to would barely get enough sleep especially
assignments, group meetings and preparation. There have nearing assignment deadlines where she would
been days where I don’t sleep at all. get zero to no sleep at all.

Persona 3: ​When my classes were on-going, I ate a lot. I The interviewee finds herself eating a lot during
stress eat so the stress and pressure from my classes and online classes. She would stress eat unhealthy
workload wasn’t very helpful. I don’t eat good meals like food as it is easy to prepare compared to a
salad or rice either, I eat junk food and snacks like chips proper diet meal.
and biscuits a lot because I tend to work when I eat so I go
for food that doesn’t necessitate too much work. I’m also
always dehydrated when my classes are going on. I still
couldn’t get rid of this improper eating habit but I’m
working towards fixing it.

Persona 3: ​My focus is pretty good when it comes to my The interviewee did not really find herself to
academics. I did not find any issue or distractions that have lower concentration in her online class as
hinder my concentration. she believed she had to give her full attention
to her academics.

Persona 3: ​Yes, I have felt stress especially during my The interviewee opened up regarding her
online classes. I have also felt anxious too. ​During online mediocre IT skills that would make her feel
classes, I’m always anxious because I’m not that skilled in anxious since online classes consist of 100%
technology and I would describe myself as a technophobe so usage of IT for assignments and class. She
the fear of missing out on important academic things like would feel worried that she might miss any
assignments and tasks were real. I was always anxious about homework or assignment deadlines and this
missing an assignment or deadline due to my mediocre IT would lead to stress and anxiety.
skills.

Persona 3: ​As I mentioned before, I’m not a fan of online Due to her lack of IT skills, the interviewee
classes and there’s hardly any coping. Sometimes I call my usually will get help from her friends regarding
friends from the IT department to help me, they’re the ones anything on IT so she will not be missing out on
who set up my zoom account actually. I usually ask for help anything for classes.
from my friends and lecturers to cope with online classes
Persona 3: ​The most common struggles and difficulties that I The interviewee felt that her main struggles for
have faced during online classes are internet connection online classes would be her poor internet
problem, lack of consultation sessions with the lecturer, and connection, lack consultation sessions and too
heavy workload. much work.

Persona 3: ​Because of these online classes, it has obviously The interview found out that online classes
made my work progress more difficult. Physical classes are make her work progress to be more difficult.
like walking into a restaurant, you order, you eat and you get Since she faces so many difficulties with online
out but online classes are like ordering food online. I have to classes, this has resulted in her procrastinating
register for a software, sign up with information, wait for and postponing her work.
confirmation and then only I can start doing my assignments.
It takes about an hour of my time and that affects my
attention span and the spirit to do my work. Therefore, I
postpone my work which causes me to do all the work at the
last minute.

Persona 3: ​It is very hard to manage group projects due to the During the group meeting, the interviewer
practice of social distancing as when we do online classes, found that it is very hard since they are not
there are some members who don't contribute any ideas and meeting face to face, there would come out
their reason being bad connection, broken webcam or problems like poor connection, broken webcam
microphone. This won’t happen if we could meet up in person or microphone. Besides that, she wishes she
as they ought to contribute their ideas. Besides that, I find no had met her classmate before choosing them in
issues working with people I have never met but there are a her assignment group to avoid free riders.
few free riders in my group and I wish I have met and known
these people before taking them in my group.

Persona 3: ​At times, the group discussion will get awkward The interviewee finds group discussion to be
and unpleasant enough to hinder the effectiveness of the difficult when there is an awkward or
group work process. I find this is a huge difficulty for me. In unpleasant moment that hinders the
those meetings, there are people who don’t respond or effectiveness of the work process.
discuss with us, they’ll just hang around and do nothing
because of them, the meeting is awkward and I’m always
anxious to talk or ask questions because I know no one would
answer me.

Persona 3: ​Yes, I think my workload has increased ever since The interviewee feels that online classes are
transitioning to online classes because usually I’m only very complicated because not only do we have
supposed to do my assignments but now with the online to complete online classes and assignments,
classes, I have to do technological stuff like creating a padlet but we need to have a decent knowledge of
account, teams account and zoom account as well. I have to technology to complete the work.
do twice the work I did before now.

Persona 3: ​I have no computer literacy and I’m the kind of The interviewee is the kind that is not a big fan
person who runs the other way when it comes to technology. of technology. She believes that online classes
So I would say that it has become harder and tougher. Lack of are becoming harder due to lack of
consultation with my lecturers, requirement of technology, consultation, requirement of technology and
ineffective group discussion and heavy workload has made it ineffective group discussion.
even worse.
Persona 3: ​I would love people to start campaigns that raise The interviewee would love to start campaigns
awareness about how badly students’ mental health is due to to raise awareness on student mental health
the online classes. I mean think about it, there’s a pandemic due to online classes. She would want her
going on out there and we are supposed to suppress all that school to implement a better wifi in order to
and study. Not to mention the amount of assignments we conduct online class.
have to do while the pandemic is going on. Students like us
need empathy.

Besides that, I would want my school to implement 5G wifi on

their campus and give that to the lecturers as well. My
lecturers’ zoom class lags and freezes a lot so I would like to
have a smooth class with better connectivity.

Persona 4: ​I am going into my 8​th week of lessons which The interviewee is going into his mid semester
means there is a lot of assignment submission around the where all the assignment deadlines are at.
corner, I feel very stressed. I often get anxiety attacks Therefore, he is under stress and leads to him
because I’m afraid of missing the deadline. having anxiety attacks.

Persona 4: ​I am not sure how to put it in words one how to Working part time while studying full time got
describe my current state of mind but I have so much the interviewee's mind all over the place and
going on in my mind due to my assignments and my made him very occupied with work and school.
part-time job. My mind is boggled and I do not want to
sound dramatic, but I think this is the busiest anyone could
be.

Persona 4: ​In my free time, I like to play games on my It seems that the interviewee has lost his
Switch but lately, I have just been on my laptop a lot to get interest in the things that he used to enjoy
work done. It’s hard to name an activity that I enjoy doing as he is too occupied with online classes.
because I barely do enjoyable activities now.

Persona 4: ​The only thing that I wish to be constant The interviewee wishes to be optimistic as that
throughout my life is ​my child-like optimism, no matter how is his motivation to drive himself forward in life.
hard it gets, I always see the “half-full” part of the glass
and I want it to remain the same way. Optimism gives me
hope and losing it would make my life empty.

Persona 4: ​I would say I am an introvert when I first meet a The interviewee considers himself an introvert
person but when I am close to a person, I will become an and will only become more open when with his
extrovert. I enjoy spending time with others, especially my close ones. He loves spending time with his
close ones and just talking to them makes me very happy. I loved ones as it makes him feel happy.
really miss that because it has helped me a lot.

Persona 4: ​My biggest fear in life is failure. ​The thought of The interviewee fears failure especially when it
me failing my grade and disappointing my parents gives comes to his academic achievement as he does
me the creeps. That is why I work hard and do my best not want to let his parents down.
even though I don’t feel the best. I never want to let them
down.
Persona 4: ​It depends on the people honestly but I believe I The interviewee considers himself a private
am a private person. I like sharing some information about person as he does not like to share personal
my life but I never get to an emotional level. I keep all my stuff such as his sadness and sorrows to others
sorrows to myself, I never want to be the bummer. because he does not want to be a nuisance to
others.

Persona 4: ​For now, my energy level ​is quite low since I just The interviewee felt exhausted as he stayed up
pull an all-nighter as I always do. I have no energy as I’m all night to complete his assignments and
very exhausted most of the time in a day. I also have work working on the weekend can be really energy
on the weekends so I’m basically living like a zombie. draining for him.

Persona 4: ​My studies are going fine. I am doing online The interviewee really enjoys this semester as
courses and this semester I have the privilege to do all my he gets to learn subjects that are his favorite
favourite modules. I actually really enjoy this semester modules.
despite the heavy workload.

Persona 4: ​On some days I do not sleep at all due to The interviewee finds himself unable to sleep
assignments, but overall I have noticed that I sleep less due to his assignment workloads and
than usual. To be quite frank, I never sleep, I only take occasionally he would take naps during the day
naps in the day for an hour or two and then I would get before continuing with his assignments and
back to my classes, assignments, group meetings and classes.
work.

Persona 4: I​ noticed that I eat more since I am staying up As the interviewee stayed up late at night to do
late to do my work. I make myself ramen and eat them at 3 work, he found himself eating more than usual
in the morning and sometimes I would just fry up some to help him stay awake and mostly he will snack
processed food. It is very unhealthy but I don't have time on unhealthy meals as it is the easiest to
for fresh, healthy meals. prepare.

Persona 4: ​I am able to concentrate when it ​comes to The interviewee noticed that he socializes less
academic-related things, I could concentrate but anything with his own family and friends as he is unable
related to my personal life, I couldn’t. I barely talk to my to concentrate on his personal life. His only
friends and family nowadays due to inability to concentration now is only on his academics.
concentrate and lack of time.

Persona 4: ​Yes, I have had many anxiety attacks this The interviewee has his anxiety attacks happen
semester. Everything is very tough and difficult when it is at least twice a month and he would reach out
conducted online. I have anxiety when my deadlines are to his friends for help where they would advise
getting closer as I’m afraid my work is incomplete or and just make him feel better.
mediocre. My way of handling my anxiety is I will call my
friends and just talk to them. This happens at least twice a
month. I call them and cry for their help. They advise me
and help me through it because anxiety is not easy. It is a
mental illness and it is quite hard to go through by oneself.

Persona 4: ​Honestly, I think online classes are stressful The interviewee believes that online classes are
compared to face to face classes. The fact that I have to tougher than face to face classes as he has a
carry my phone everywhere I go and I live in constant fear fear of missing out on any important
of missing out on any important announcements. Online announcement, assignments and classes. He
assignment submissions are stressful as well, I keep going found it tough as there is lack of lecturer’s
back to check if my assignment is actually submitted or supervision, presence of his friends, unusual
not. There is no way to cope, to be honest. You just go assignments and task submission methods
with it and get your work done, that's all we can do. Online which would take him hours to get through the
classes are confusing and there is no basic guideline to do technology stuff before actually starting on the
it right. Lack of lecturer’s supervision, physical presence of actual work.
my friends and teammates and unusual assignment and
task submission methods have been very hard. It takes me
an hour to get through all the technology things before I
could actually get to my actual work. Besides that, It is
quite hard to concentrate knowing that I could not see my
lecturer especially when they did not show their face and
just have their voice and slides. Sometimes, the video lags
and the lecturer’s mic would sound muffled therefore it is
very hard to focus.

Persona 4: ​I’m shy to text my lecturers one by one to ask The interviewee is an introverted person.
for consultation. It is odd, unlike in person. Sometimes Therefore he feels shy to approach his lecture
when I text my lecturers, it gets ignored and they never get to ask for consultation as he sometimes gets
back to me about it. Having online consultation is ignored and found online consultation to be
ineffective unlike in person. I do not want to ask questions ineffective.
during online lectures as I am afraid I might disrupt the
flow of the class and sometimes it could go unanswered.

Persona 4: ​My group mates and I will usually ​do an online The interviewee is the type to do work face to
zoom meeting and have a group chat to discuss. It is tough face rather than online as he believes it would
for me because I’m more of an offline person, I like to get be effective that way. Since he is a shy person,
my work done over some coffee in person. I think it would he gets nervous working with people he has
be more effective that way. It is quite difficult since I do never met and the group discussion may get
not know who they are and how they like to work. I don’t awkward sometimes since it would quiet or
know how to approach or get to them. I’m very shy in people will talk over each other. This will result
person so I get very anxious when it is my term to talk or in an ineffective discussion.
provide an idea that is why I mostly keep to myself. I need
to have an ice breaking session with my group mates in
person before working together with them but it is
impossible to do it online. Besides that, it gets awkward
since everyone would be quiet and sometimes people will
talk over each other therefore, it is hard to listen and talk
back. That does make the discussion unpleasant and
ineffective.

Persona 4 : ​I find that the workload has increased ever since The interviewee noticed that there is more
transitioning to online learning as there are online quizzes, work in online learning since there are no
t​utorial tasks and tons of assignments now that exams exams, they will be having more assignments
cannot be conducted online. It takes me an hour to get and he felt very pressured.
through all the technology things before I could actually
get to my actual work. It is like I’m doing two subjects now.
Now that exams are out of reach, we have many
assignments and projects to do and that puts a lot of
pressure on me.
Persona 4: ​In my opinion, the school could probably arrange The interviewee suggested that the school
mandatory online therapeutic counselling for students to could help the students that are facing major
check in on those who are having difficulties during online mental health issues due to online classes by
classes. arranging a mandatory therapeutic counselling
session for them.

OBSERVATIONS
What was seen? What is interpreted

Persona 1: Physical Conditions in Her Room Interviewee’s emotions and mental health are in
● Lighting in her Room is Quite Bright (Good good condition, as she is able to keep her room tidy.
for Studying) Her working space is bright which would improve her
● The room is neat. productivity and ability to focus.

Persona 1: Interviewee Body Language She likes to be comfortable as she sits on her bed.
● Seems confident. Her posture is upright which could signify that she
● Sat upright. seems confident and not afraid.
● Sitting on her bed.

Persona 1: Interviewee Appearance Interviewee is in a good mood, she ​didn't seem to be

● Cheerful stressed at all​.

Persona 2: Physical Condition Interviewee has good lighting in her room which
● Lighting in her room is bright would help her when she studies and help her
concentrate more

Persona 2: Body Language Interviewee was sitting comfortably and was able to
● Sitting comfortably interact comfortably as it was not awkward at all.
● Comfortable with interaction

Persona 2: Appearance Interviewee was cheerful and it was obvious that she
● Very cheerful was excited to participate in the interview. She was
● Excited to be doing the interview also happy to talk about her experiences and this was
● Happy to talk about her experiences obvious because she had so much to say.

Persona 3: Appearance Interviewee appeared in formal casual apparel with

● Tidy and well-put groomed hair which is quite different from her usual
● Well-groomed and well- dressed appearance when she was doing her classes where
she’s always seen in old clothes with droopy eyes.
This clearly indicates that the interviewee has
enough time to take care of herself now.

Persona 3: Body language Interviewee was very delighted and happy that
● Very energetic and merry someone was interviewing her. She was excited to
answer the question as it can be seen the way she
rubbed her palms together and clapped after every
question. She was genuinely pleased.

Persona 3: Tone of voice and Eye contact The interviewee had a fruity tone of voice followed
● Positive tone and consistent eye contact by a light laugh. Her tone of voice indicated that she
 is enjoying the interview and is comfortable with
sharing her information with the interviewer.
Interviewee maninted her eye contact throughout
the interview as the questions managed to get her
undivided attention.

Persona 3: State of their room and surrounding The interviewee’s room was organized and clean,
● Clean, tidied up and organized contrary to the usual state of her room. When asked,
the interviewee answered that she has a lot of free
time in her hands so she picked on this hobby to
redecorate her room every week that kept her
productive during dull days.

Persona 4: Appearance The interviewee appeared in pajamas with messy

● Appeared in pajamas with messy hair hair and droopy eyes. It indicated that he was tired
● Looked tired and exhausted yet passionate and excited about this interview. He
sat up straight, leaning forward with a wide smile on
his face.

Persona 4: Body language The Interview answered every question with a slow
● Content head nod while sitting up. The interviewee seemed
● Attentive passionate about the interview and was very
cooperative. It was clear that the interviewee was
pleased with the interview.

Persona 4: Tone of voice and Eye contact The interviewee spoke in a toneless tone with no
● Positive tone and consistent eye contact indication of emotion other than determination as he
seemed quite tired. The interviewee maintained
strong eye contacts with wide eyes.

Persona 4: State of their room and surrounding The interviewee’s room was quite messy and
● Clean, tidied up and organized disorganized but according to him, it is usual as he
barely has time to tidy up his room.

DEFINING THE INSIGHTS | Week

3-5​.....................................................
​ eferring to the interview and observation interpretations, use keywords or a sentence to represent
Activity #1: R
each point on sticky notes. Use only one sticky note per point or thought and paste all of it on the wall. Eliminate
duplicates while looking for similar themes, patterns and connections. Cluster similar notes and create new
labels or headings for the clusters.
Headings Elaboration

Heavy Workload Based on the interview answers, the most common

cause is from independent learning where they have
to balance their own schedule and workload without
having any sort of structure. From this, the
 interviewees experience the incapability to do
enjoyable activities that help them to relieve stress
and anxiety from online learning. However, due to
the increasing workload, these individuals start to
experience mental health breakdowns, tiredness,
lack of sleep as well as developing some bad eating
habits.

Feedback and Consultation As lecturers and tutor are also facing the transition to
online, these interviewees stated that there are
insufficient consultation sessions for them to have a
private consultation to seek feedback and resolve
misunderstandings on lessons. They noticed that the
lecturers are very unresponsive to their emails when
they request for a consultation. Besides that,
scheduling to arrange for a designated time has been
very challenging as the lecturers and tutors are not
able to meet that time. In addition, when a
consultation has been agreed upon, these individuals
are required to set a meeting on teams or zoom and
logging in also consumes a lot of time.

Group Projects Since big gatherings are not allowed, managing group
projects have become very difficult. For a group
meeting, these individuals would meet their
teammates using video conferencing platforms to
discuss on group projects. However, shyness or
anxiety develops especially when working with
strangers and it creates awkward group discussions
when there is a moment of silence. Sometimes,
when group members experience technical
difficulties it delays the process of completing the
project on time. Lastly, as everyone does not need to
meet face to face, free riders would always be a
challenge as these members might disappear or
refrain from working on the assignment.

Technological Challenges Another problem with online learning would be the

technology. Some of the individuals have mentioned
that they were not so good at the technology.
Sometimes, the classes require the use of padlets,
bubbles and other applications for students to
complete activities so with the unfamiliarity, they
fear that they would miss out on these academic
things. Besides that, it would also cause difficulties in
the submission of assignments and tasks given out
by the course.

Video Conferencing Video conferencing platforms have caused stress and

anxiety among students. Sometimes, poor or
unstable internet connection causes stress and
 anxiety among these individuals as it causes a
disruption from listening to the lessons online.
Sometimes this creates an inability to ask questions
online because their questions might not be heard or
left unanswered by the lecturers and tutors. On the
other hand, logging in before a zoom or teams
meeting requires time as these individuals might
need to set up their webcams, make sure they have a
stable internet connection and so forth. This creates
a lot of stress for students as it takes up a lot of their
time from their day.

Adopting and Socializing Previously, many students were familiarized with

face to face learning. However, due to the pandemic,
these students face a challenge adapting to the new
learning method of fully transitioning online. Besides
that, these students also face a difficulty to socialize
and make new friends online as it is harder to get to
know new people.

Distractions Learning at home can be quite distracting, the

interviewees have mentioned that it has become
harder to concentrate as there are many distractions
around them.

CREATE THE POINT OF VIEW (POV) STATEMENT ​[user + need + interesting learning = POV]
Who is the user/audience/persona? Undergraduate students who have ongoing online
classes.

What is the deep, unmet need? Students need a way to help them cope with their
online classes.

What is the interesting learning or discovery? While being able to relax more and reduce their
stress.

THE POV​:

Undergraduate students who are going through online classes need a way to help them cope with their online
classes, while being able to be more relaxed and reduce their stress.

From the POV Problem Statement, create a few ‘How might we?’ topics for the Ideation Stage
1. How might we………..
2. How might we………..
3. How might we………..
4. How might we………..
5. How might we……….
IDEATION | Week 3-5...........................................................................
Defer Judgement, Encourage Wild Ideas, Build on the ideas of others, Stay focused on topic, One
conversation at a time, Be visual, Go for quantity!

For each of the ‘How might we?’ topics, brainstorm for the potential solution and list it down.
1. How might we help students cope with - Meditation app with white noise sounds,
their stress and anxiety whale sounds and relaxing games.
- Chatbot (to comfort students and provide
them with emotional support if they are not
willing to go to a counsellor).
- An app that consoles you, reminds you to
sleep and take rest when you're down or
feeling stressed or anxious.
- Exercising app that teaches students
exercises that relieve stress.
- A hoodie that gives massages, eases tensed
muscles and cools your head when you feel
stressed.
- An app that reminds students to 'get up and
move' after 30 minutes to prevent burnout.
- A planner that includes motivational quotes
and tips to help students feel better while
doing work.
- A monitoring bracelets which keep track of
heart rate, body temperature, movement to
detect if a user is under stress or anxiety.
- Meditation enhancing headbands enhances
a user's mental well being by ensuring one’s
brain is trained and relaxed.
- A stress and anxiety alleviating app to keep
track of user's mood, daily activities and
health.

2. How might we help students be more - Organise an online workshop for students to
familiarized with online learning and better prepare them for online learning.
prepared for their upcoming semester - Provide a step by step guide about online
learning and how it works.
- An app that provides a checklist for students
to prepare for their upcoming semester.

3. How might we help students to organize - An app that organizes weekly timetables,
their work and become more productive assignments, tests, and homework for
students.
- Follow the pomodoro technique to prevent
exhaustion.
- A video conference app that monitors and
records every group's discussion and takes
 note of each member's participation, ideas,
and opinions.
- An app that acts as a workspace where a
whole team can work together. You can
create and divide projects, organize tasks
and set deadlines for each group task.
- A notebook/ planner that helps students
keep track of their modules and assignment
due dates
- Students can keep a journal where they
acknowledge their feelings and thoughts so
that they would not feel as stressed out

4. How might we help them with their time - An app that includes a to-do list to manage
management their day and week to keep them organized
and stay on track.
- holding online workshops/ calls to help
students be more skillful at time
management

5. How might we help students to stay focus - Create an app to lock the students’ phone
during online classes and block notifications from social media
apps for a specific period of time to
eliminate distractions.
- a workshop that could teach students on
how to focus more during online classes
- A fidget cube would be perfect for a student
to gain concentration during online lessons
as fidgeting increases concentration,
stimulates muscles and aids relaxation.
- Since some students have difficulty in
sleeping which results in them having a hard
time focusing in class, the sound
conditioning sleep devices produce a
peaceful, gentle white noise that will help
users to feel calm and help them to rest.
- An app that allows students to doodle and
draw simultaneously so group projects can
be uniformed

6. How might we help students to enjoy - A device that gives Internet access for all
online classes students and lecturers especially the ones
from impoverished or rural areas.
- Virtual Reality lenses that allow students to
experience as if they are actually in class.
- students should set goals in their planner
every week so that they would be motivated
to complete it.
- an online based module that allows students
to fun activities with their peers that help
form bonds among students and lecturers
 7. How might we facilitate the communication - An app that contacts your lecturer within 2
process between the lecturers and students minutes and confirms whether your
assignment has been submitted. It can also
arrange consultation as it consists of the
lecturer's schedule.
- An app that allows students and lecturers to
do Q&A forum discussion after every class

From the list above, conduct a reality check.

The Reality Check​.
Values for the target audience:
Mental health issues faced by an average college student who’s going through hours and hours of online
classes during a pandemic due to heavy workload, tight deadlines and complicated group projects is no joke.
As most of our interviewees have mentioned that they are facing more stress and anxiety in their lives and
from online classes, the values for our target audience would be helping them to learn how to cope with
these mental health challenges to overcome the obstacles and challenges without getting too worked up. Our
target audience will have to unwind and overcome their mental health issues by sharing their struggles to an
expert.

What needs are addressed:

The need for a companion that understands mental health issues were addressed. We live in a fast-paced
modern world that is more connected than ever but yet people, especially students feel more and more
alone. Therefore, we addressed the issue of loneliness and the need to have a guideful companion that will
help students to get through their mental health issues with our chatbot.

Besides that, we addressed the need to unwind and relax in the midst of a stressful semester during a
stressful time such as the pandemic therefore, we made our app with guided meditations and music designed
to help them sleep, overcome stress and anxiety and to be ambitious and grateful as well. The mind would be
more relaxed and the individual would be able to overcome their challenges in a positive and less stressful
approach. Through meditation and sharing their thoughts, problems they are facing, it can alleviate some of
their worries, fears and stresses in life.

Challenges faced:
Since the transition to online learning, student’s stress and anxiety have been affecting their lives. Some of
the most common problems faced are difficulties with using technology, overwhelming workload, mental
health challenges, difficulty balancing personal and school life and technological distractions.

Barriers that opposes:

Stress and anxiety has been a never ending issue that everyone including students themselves undergo
everyday in their lives from school, to work, personal life and other factors. However, due to the pandemic,
these mental health issues have become more apparent than before because many have not gone through
such drastic changes in their lives and it can be quite stressful and overwhelming for a person. Such as
working from home which can cause problems such as creating a work life balance to refrain themselves from
overworking until burnout and feeling depressed and unhappy. Besides that, as some people are not so skilled
 in technology, this change is required to overcome these technological problems to continue and fulfill their
work progress.

DESCRIBE THE IDEA​.

Create a concept description for the idea that we would like to prototype and repeat for each idea
Concept name
Calme Space

Visual references and draft visuals:

 Image 1: Prototype Pictures of the App

How does it work?

“Calme Space” is an app that assists students who are facing mental health conditions such as stress and
anxiety as on-demand personal health service and online therapy providers. We’re infusing artificial
intelligence with the empathy and expertise of a therapist to create a robust mental health solution that can
reach millions. Our app will be clinically-trained in therapy programs that address many of today’s mental
health challenges that college students face on a daily basis such as stress and anxiety about assignment
submission, workload and group projects that would soon lead to adolescent depression and substance
abuse. Our app consists of various features which includes:

A) Chatbot- to comfort students and provide them with emotional support if they are not
willing to go to a counsellor. This psychologically trained chatbot asks the right questions
to understand and evaluate a user’s emotional state and safely deliver the proper
intervention to the right person at the right time.

B) Meditation - to help students with anxiety to relax. This feature has white noise sounds
and whale sounds that help with relaxation and stress relief and assists them to fall asleep
 as well.

C) Goal Setting planner- allows students to set a goal for oneself per day. A goal a day will
help avoid the feeling of intimidation and overwhelming in students. This could also help
students keep in track and will help them get out of bed and get moving when they are
feeling depressed.

D) Additional Feature and:

● Daily Check-In
● Breathing Exercise
● Journal - Gratitude Journal & Stress Journal

E) Connectable Device: A monitoring bracelet that keeps track of

heart rate, body temperature, movement to detect if a user is under stress or anxiety. If a
the user is feeling anxious or stressed, it will bring up the chatbot to assist students through it.

One-sentence concept description:

Calme Space’s mission is to make every student’s life happier and healthier by offering them a personalized
space to set achievable goals, talk, heal, sleep, meditate and unwind with aided music that helps them cope
with their mental health issues.

Who does it involve, both in building and in using it?

Building - ​College students who are facing similar mental health issues who are trying to help the other
students who are also stressful due to online learning in this pandemic.
Using - ​College students who are facing mental health issues as a result of online classes amidst the
pandemic.

What do we hope to learn more about through prototyping this idea?

We hope to learn more about the usefulness of this application and how meditation and listening to calming
music can change a person’s mindset and help to relax, remain calm and overcome obstacles in their way. We
would also like to learn more about the effectiveness of AI-controlled chatbot in guiding someone through
serious mental health issues like anxiety and stress. Besides that, from creating the smart watch, it would also
help us understand every individual's stress and anxiety levels and how we can help everyone with different
needs.

*​ONWARD TO
PROTOTYPING​……………………………………
 CONSULTATION
LOG​..​........................................................

W1: PROJECT PROGRESS REPORT

Consultation Notes:
- Brief Explanation about Social Innovation Project and Design Thinking were given
- Group-based assignments were mentioned

Next Course of Action:

- Group Formation
- Studying notes and videos on Times

Reflections:​ (to be filled individually)

Pavithra A/P Raman: ​We had a minor briefing session this week to explain to us about the module and what
Social Innovation stands for and its correlation with Design Thinking. I found it quite interesting even though I
was mildly puzzled. I was quite excited and afraid at the same time because I don't know the first thing about
social innovation to begin with but after the lecturer mentioned that this would be a group work with 7-8
members, I was slightly relieved. I look forward to working more on this module with my team members.

Sydney Sim: ​Since it was the first week of the course, I was very skeptical about how the course was going to
be carried out. However, after the briefing sessions were carried out to give more information of the course,
Miro and so forth, I was more clear - minded about the course and interested in creating a product that would
help students battling with mental health especially it being a very common among students.

Ili Najihah: ​We had to attend a three-hour briefing session, which was very long but informational. The
module coordinator explained what the course was actually about and how it will be beneficial for us
students who are going through our degree. I chose this topic because I was experiencing troubles in my
mental health first hand, and I think it would be interesting to come up with a product that could be able to
help me and the people closest to me.

Amelia Shahmann: ​We attended a briefing session where they explained how our module would be
throughout the semester and what kind of things we would learn during class. A few coaches talked about
what they do and what are sustainable development goals.

Shanise Pereira : ​We had our briefing session for three hours which was very beneficial to me. This is because
I was clueless about this module but now I have a much better understanding of design thinking.

Tan Tzyy Shiuan​: We had a three-hour briefing session in the first week of the course. It was quite long for
me, but it does provide a lot of information. The module leader and tutors have explained to us the content of
the course and the importance of the design thinking in this module. Even though I am still not quite sure
about this module and the selected topic, I still look forward to meeting with my team members and
proposing successful innovative solutions to help solve the mental health problems among college students
and benefit the society.
 Mas Izzati Hanis: ​For the first week, we attended a three hour long briefing session which was organised by
the module coordinator. They brief us about what this whole module is about and how this module is going to
benefit us. I was quite excited knowing that we get to help by coming up with our own product to help
students that are going through mental health issues since this is quite a common case among students.

W2: PROJECT PROGRESS REPORT

Consultation Notes:
- In-depth briefing about every significant part of this module were given
- Assignment and it’s steps were explained
- First step of this project was revealed to be “Identify” along with analysing the challenges and
target audience.

Next Course of Action:

- Ice breaking meeting among group members
- Discussion on the topic
- The first step, “Identify” to be taken into action

Reflections:​ (to be filled individually)

Pavithra A/P Raman: ​After the class, I contacted my teammates immediately to book a meeting for us to
introduce ourselves properly and to discuss the project further on. The meeting went really well and we all
agreed on the topic of “Stress and Anxiety from Online Classes”. We know that this an appropriate topic
considering the ongoing pandemic. We feel and relate a lot with this topic as we are currently experiencing
mental issues due to online classes. I hope to help others who are going through the same or tougher time
with this pandemic while trying their best to do well in studies through this project.

Ili Najihah: ​We were asked to find our own groupmates and thankfully, Sydney contacted me to join her in
this group. We had our first meeting as a group and we introduced ourselves and discussed what our topic
should be. After a few insights, we stuck to this topic, Stress and Anxiety due to Online Classes, as we believed
it was the most relatable and understandable topic during this trying time. We realized that there was a lot of
burden on students when online classes started and this eventually had affected most of our mental health.
We hope that our research and discussion regarding this topic will allow us to come up with interesting
products to help reduce stress from joining online classes during the pandemic.

Shanise Pereira : We had our first meeting with our tutor and we had our first group discussion with my
teammates. After that we came to the conclusion to go with the topic Stress and Anxiety due to online
classes. We chose this topic because its relatable as we are going through a pandemic. There is a lot of stress
on each and everyone of us due to the fact that all classes are online and its gonna be harder for us students
to cope.

Tan Tzyy Shiuan​: After having the first meeting with our tutor and classmates, we have a small group
discussion among group members. During the discussion, all of us have agreed on the topic “Stress and
Anxiety from Online Classes”, as we think that this topic is closely related to us and our current situations. The
meeting went really well and all of us have contributed our opinions and ideas. Our impression of each other
 is very good.

Sydney Sim: ​This week, we had our very first group meeting to meet with our tutor and teammates and look
into the topic that we would like to work on. After the class, we decided to have a Teams meeting to have a
discussion on what topic would be the best to work on and we came up with “Stress and Anxiety from Online
Classes”. Since this has been an ongoing problem as everything is being conducted online and students are
not very familiarized with this new learning mode. Working on this project would hopefully help other
students and make their online learning easier to cope with.

Mas Izzati Hanis: ​For the second week, we have a tutorial session with our lecturer where she brief us more
further about our project and urges us to form a team. As soon as we found our team, we have our first
meeting as a team where we introduce ourselves and come up with our topic which is “Stress and Anxiety
from Online Classes” as this topic can be relate to most students now as we are all forced to do the online
classes due to the pandemic.

Amelia Shahmann: ​For this week, we had to find people to make a group for our project. Once we had
enough people to form a group, we had a meeting to introduce ourselves and discuss our topic. We finally
settled on our topic after everyone gave a few ideas and we went with “Stress and Anxiety from Online
Classes” as we thought it it a relevant topic considering our situation now and that it would be a suitable topic
for us to do.

W3: PROJECT PROGRESS REPORT

Consultation Notes:
- Questions prepared for the interview are suitable and good enough.
- Information written in ‘make sure to do’ and ‘make sure to see’ sections are fine as well.

Next Course of Action:

- Find more information about our topic online.
- Discuss interview questions together.
- Identify who we are going to interview and contact them.
- Assign roles and responsibilities before the interviews. Who is going to ask questions? Who will write
down their answers? Who is going to observe the interviewees and their surroundings?
- Have a consultation with Ms. Fadhilah.

Reflections:​ (to be filled individually)

Tan Tzyy Shiuan: ​After attending this week's class, I have learned that empathy is about feeling and
understanding what someone else is going through, which is quite different from sympathy. We were asked
to interview college students to understand their mental health status under this new normal and to
empathise with them rather than judge them during the interviews. I feel quite excited and nervous at the
same time, as I have never interviewed anyone on the purpose of understanding issues regarding their mental
health. When developing interview questions, we encountered some problems and confusion, as we were not
sure about what kind of questions should be asked, and what needs to be written in the "dive deeper" and
"make sure to do" sections. To overcome these difficulties, we are going to have a consultation session with
our tutor, Ms. Fadhilah, to ask her for more information on these issues.
Amelia Shahmann: ​This week we learned and understood what empathy truly means. Empathy is generally
defined as the ability to sense other people’s emotions, coupled with the ability to imagine what someone
else might be thinking or feeling. Ms. Fadhillah asked us to start thinking about what kind of questions we
should be asking during our interview sessions and that we should lean more towards empathizing than
judging their answers. During this period of time, I felt like this topic is interesting and anyone can relate to it
as it is about our current situation with the pandemic going on​. ​As a psychology student, this kind of topic has
been brought up a few times due to the fact that it has something to do with mental health and the effects of
it. We have faced a few difficulties but we do discuss our problems and seek consultation to help further our
progress.

Mas Izzati Hanis: ​In this week's lesson, our topic is empathy. I have learned that empathy is the ability to
emotionally understand what other people feel, see things from their point of view, and imagine yourself in
their place. Mainly, it is to put yourself in someone else’s position and feeling what they must be feeling.
While people are generally pretty well- attuned to their own feelings and emotions, getting into someone
else's head can be a bit more difficult. The ability to feel empathy allows people to be in the victim shoes and
permits people to understand the emotions that others are feeling. I have also finally figured out that there
are actually differences between empathy which is sympathy is just a person feeling sorry for the other party
meanwhile empathy is a person actually understands how the other party feels and that is actually more
important. By the end of this lesson, I have learnt that having more empathy during the interview is very
helpful as it encourages a more effective engagement and helps one to open up. Besides learning about
empathy, we had a consultation with Ms Fadhilah on clarification of some issues that we face in the midst of
doing this project.

Pavithra A/P Raman: ​Although at first, I had no clue of this subject and the project that we are supposed to
do after another short clarification from Ms Fadhilah in this week's class about our missions and
responsibilities, some of my doubts were cleared. I learned the importance of empathy and it's contradiction
with sympathy. I have an in-depth understanding of the differences and that empathy is one of the significant
values when it comes to interviewing as it avoids pre-formed judgements, biases and stereotypes and allows
us to listen to someone from their shoes instead. I also learned that empathetic behaviour allows someone to
share their story with us with any uneasiness. Empathy also produces effective engagement between the
interviewer and interviewee and I learnt that empathy would be a vital advantage for our project. We were
also briefed on our project and selected topic this week by Ms Fadhilah and her comments were helpful.

Sydney Sim: ​During the lesson, I have gained a deeper understanding of empathy and how it can be applied
to understand the feelings and emotions of another person. To move forward with this project, interviewing
college students to learn about their current mental health state and how these students are coping with the
unprecedented circumstances that are considered to be a very new learning curve of heavy workload and
online classes for students that never experienced transitioning to a fully online environment. We had to
come up with interview questions so that these students could express their emotions and thoughts about
mental health and their struggles with it. When we were coming up with the questions, there were questions
that caused a lot of confusion about what needs to be written and how we can create questions so that these
college students can provide detailed answers as well as express their thoughts and emotions. In order to
address some of these unanswered questions, we have requested to have a consultation with Ms. Fadhilah to
seek clarification on questions and issues to create detailed questions and move towards the right direction.

Shanise Pereira : ​After this week’s lesson I was able to understand the meaning of empathy more in dept.
Empathy is basically the ability to understand and share the feelings of one another and it is important to
know and understand someone's feelings and emotions. We were asked to interview college students to
know about their mental health and how they have been coping throughout this pandemic. I am actually
quite interested to hear the answers from the participants of this research because I feel like the questions
 that we had come up with would have interesting responses. As we were coming up with the questions it was
a bit of a struggle as we did not know how how or what should be asked but after giving it some time we were
able to come up with quite a few questions and I think the reason we were able to do so was because we
were able to relate to the situation as well and that made us think deeper when thinking about the questions
to be asked. So far we have managed to complete what has to be done but we are still in slight confusion
which is why we are going to have a consultation with Ms Fadillah as it would help us clarify the things we are
unsure about to move forward and make progress from there.

Ili Najihah: ​This week we were introduced to the topic of empathy. I learnt about the basic concept of
empathy and why empathy is important in design thinking. We had to interview college students, so when we
interview them, we need to be empathetic so that we are able to fully understand their struggles and
therefore come up with a product that will help alleviate their concerns regarding the subject. We had to
come up with a series of questions to ask our participants so that we would be able to dig deeper into their
feelings and emotions so that it would be easier for us to empathize with them. It was a little difficult to come
up with perfect questions that would get us exactly what we want, since everyone has different concerns and
challenges. After a deep discussion with our group members regarding what we actually needed, we were
able to come up with a few questions. They may not be perfect but I hope they do give us at least enough to
cover what we have to do. One of the things that made it easier was the ability to relate in this situation, and
what questions we would want to be asked to us regarding this situation. This gave us a number of ideas to
come up with good enough questions. We are going to have a consultation with Ms Fadhilah soon so I hope
we get to clarify whether the questions we have chosen are good enough, or if we need to work on them a
little more.

W4: PROJECT PROGRESS REPORT

Consultation Notes:
- We are required to group the information gathered from the interviews on ‘Miro’.
- After organising the information into a clearer picture, we should come out with ‘POV’ statements.
- We need to brainstorm for potential solutions during ‘how might we...’ stage.

Next Course of Action:

- Conduct interviews with interviewees as soon as possible.
- Interpret what has been said and observed during the interviews.
- Have a video call to create a mind map on ‘Miro’ together.
- Come out with ‘POV’ statements and potential solutions by this week.

Reflections:​ (to be filled individually)

Tan Tzyy Shiuan - We have completed interviews with students from different universities this week. For me,
this is really a great experience, as I can know what they have experienced under this new normal or what
they are currently experiencing. I am really glad and thank the interviewees for opening up to us and willing
to share their stories/experiences with us. We have also interpreted the information collected from the
interviews and grouped them accordingly using ‘Miro’. This is my first time using ‘Miro’, so it takes some time
for me to get familiar with the functions. We extracted some key points from the collected information and
put them into the mind map. This allows us to better understand and have a clearer picture about the issues
that cause the interviewees to feel stressed and anxious. Thanks to my group mates, we managed to
complete an extraordinary mind map within 2 days. We instantly come out with a POV statement on the next
day and brainstorm about the potential solutions that can help our target users to solve their issues during
the ‘How Might We’ stage. During the brainstorming session, we manage to cooperate well with each other
and come out with different ideas and opinions. Even though all the tasks go smoothly, we still face some
difficulties when arranging time for group discussions, as our group is composed of members from different
courses, thus our timetables are all different. But luckily, we still managed to find a time which is convenient
for everyone.

Pavithra A/P Raman - This week has been a long one for us. We were bombarded with many tasks such as
the interview, brainstorming and our assignment on “Miro”. Due to my teammates flexibility and dedication,
we were able to complete all the tasks in such a short period. The interview phase was very educational as it
taught me how to break the ice with my interviewees to make them feel comfortable which will then lead to
them being more open with the information they share with us. This strategy is very important to me as a
journalism student. Although, it is our first time using “Miro”, we were able to figure out the site and its
usability, thanks to Ms Fadhilah’s short tutorial. Everything from group discussion, tasks and our assignment
progress went smoothly according to me.

Sydney Sim - During this week, we had a lot to catch up on such as conducting interviews, filling up the POV,
Synthesize, Interpret and so forth. However, as every member in the team worked really smoothly, we were
able to complete everything successfully. When we had to conduct interviews of students from different
degrees, I noticed that the challenges that these students were facing are some of the things that I am
experiencing myself. After interpreting all of the interview answers, we had to start using ‘Miro’ to create a
mind map for a few activities. When using ‘Miro’, I noticed that it helped me to analyze the information on
the different causes of stress and anxiety from online learning and heavy workload. Using ‘Miro’ helped to
also broaden our perspectives, understand and analyze when we were listed down the POV and “How Might
We”. It helped us to create potential solutions that could be brought forwards towards the prototype phase.
However, even though everyone had different schedules, we were still able to gather together to come up
and share our ideas, thoughts and views on different topics and categories.

Mas Izzati Hanis - ​For this week, we have tons of activities to be completed such as conducting the interview
and come up with a mind map on Miro. All of us were able to successfully conduct the interview for the
interviewee that was assigned to each of us, it was an eye opening experience to listen to people opening up
about their thoughts on online classes. After this interview, I realized how much all of us students could relate
to each other and it feels good knowing that we are not in this alone and we will find a way to solve this issue.
By using Miro, it helps us to create a mind map where it really helps us to see our information more clearly,
especially when we have listed out the POV and How Might We. Having efficient and dedicated teammates
makes this whole assignment progress go smoothly just like how we have planned.

Ili Najihah - ​Since we were a little left behind last week, we had to catch up with our progress. I interviewed a
student who is currently studying in Mansoura Medical School and she has been very helpful in gaining
information for our project. After the interview, we had to synthesize and interpret everything our
participants had said to form our POV for our issue as well as a few “How Might We” questions to come up
with solutions. For the week’s lecture, we were able to present our topic to our lecturer and we were briefed
on the next step of Design Thinking, which is ideation. Ideation is basically coming up with solutions based on
the “How Might We” questions that we had come up with over the week. We were very overwhelmed with
the work but I felt motivated after listening to my friend talk about her struggles in studying after the
pandemic hit the world.

Shanise Pereira - This week was quite challenging for us as we had so many things to do and we were unsure
on what to do. We had to conduct interviews and all of us were able to conduct the interviews successfully
and i really enjoyed doing this task as it helped me gain knowledge and experience and it was really nice
listening to other people’s input about this whole situation as it helped me realise that I am not in this alone.
 After doing this interview we had to use Miro to come up with our POV and How Might We and by doing this
we were able to come up with solutions. Using Miro helped me see information clearly and understand the
situation better. This was a good way for us to organise everything with the mind map that was created. At
the end everything went smoothly and even though we were overwhelmed with the workload but we still
managed to pull through.

Amelia Shahmann: ​This week we had a lot of work to cover for this project such as conducting interviews,
coming up with POV and How Might We. The interviews that were conducted went smoothly and we
managed to get the answers we needed and what we were looking for. We used Miro to come up with our
mind map to put in our POV and How Might We to see how it will branch out. Miro helped us in the sense of
making us more organised and see our information clearly so that we would understand it for future
references.

W5: PROJECT PROGRESS REPORT

Consultation Notes:
- Focus the ‘How Might We’ questions more towards online learning.
- Come up sketches and doodles of your ideas to discuss further

Next Course of Action:

- Brainstorm more ‘How Might We’ and potential solutions.
- Show our sketches together.
- Discuss about the proposal

Reflections:​ (to be filled individually)

Tan Tzyy Shiuan: ​We had our first face-to-face video call this week, and this was the first time we saw each
other’s faces. We had so much fun in the process of discussing potential solutions and came up with a lot of
interesting ideas and thoughts. I was amazed by some of their incredible ideas that I probably never thought
of. Everyone has prepared their own sketches before the meeting, so we were able to see what innovations
each other plans to make. Besides, we have also discussed the proposal and divided the parts so that
everyone can start working on it. However, we are not sure of what to write for the timeline and cost incurred
in the proposal, so we plan to ask Ms Fadhilah about this after the class.

Pavithra A/P Raman: ​This week was the most productive week for me, personally because I actually felt like I
understand this module and know what I am doing. I felt confident. After Ms Fadhilah’s insightful advice, we
had our first on-camera meeting on Tuesday to share our sketches and ideas and it was delightful. I genuinely
enjoyed the meeting and was impressed by everyone’s ideas and involvement in this project. All the ideas and
sketches were inventive and innovative to say the least, I presented “Virtual Reality Classroom”, “Back
Hoodie” and “Woebot” while my other teammates presented ideas such as “Assignment Planner”,
“Meditation App”, “Anxiety Bracelet” and many more fascinating ideas. I was pleased to see our progress and
really look forward to doing more on this project with my teammates.

Sydney Sim: ​During this week, we presented our Miro board to the entire class and received feedback from
Ms Fadhilah. After receiving the confirmation and some changes that needed to be made, we each started to
 come up with our own ideas for a product that would help students battling with mental health. Due to our
different schedules, we manage to incorporate a face-to-face zoom call to share and present our own idea on
Tuesday. I was really pleased with everyone on the team as everyone had very good ideas that we could
combine and incorporate into a product. After the discussion, we divided different tasks and assigned it to
each member in the team to complete a section in the proposal. Overall, I am very satisfied and happy with
my team as everyone can cooperate and work together effectively.

Shanise Pereira : ​This week we had our first video call meeting and i felt like it was a very fun experience
because we all had a really good time getting to know each other better. We also had a really fun time
contributing our ideas as everyone had really creative ideas and it was nice hearing their opinions. Everyone
had really good ideas and we had a hard time deciding on one idea so we decided to just combine all of our
ideas. I was impressed by everyone’s drawing because all of them could draw really well. After this discussion
we were able to divide our work equally and we all each had different things to complete. I was really excited
to hear everyone’s ideas because they were really creative. I am really happy with what we came up with at
the end. We have definitely made progress compared to the previous weeks.

Ili Najihah: ​For this week we had to come up with ideas after we completed our POV and How Might We for
the defining process of design thinking. Currently we are in our ideation stage. We had a video meeting to
discuss our ideas. At first, I was a bit nervous but then my group mates were very nice and supportive. After
pitching all our ideas, we then started to try and combine our ideas. Our group members were very creative in
the way they were trying to come up with solutions and it did feel a little overwhelming. Most of us agreed
that an app would be a very interesting and helpful product to help curb this issue. I was a bit skeptical since
from my understanding, we had to create the product and none of us knew how to make apps. Our group
members were very optimistic and we decided to go with the idea first, and if it is too hard, then we look back
at our ideas and try to come up with another solution. I’m very optimistic about the progress that we have
made as a team.

Mas Izzati Hanis: ​For week 5, we have to present our Miro Board during our zoom class with Ms Fadhilah.
After receiving feedback, we made some changes and proceeded to brainstorm for ideas to help students
overcome anxiety and stress. During the ideation stage, my group mates and I had a zoom meeting where we
presented our ideas, each of us coming up with 3-4 ideas per person. It is actually a very exciting and fun
process to see each of us present our drawings and ideas. In the end, all of us discussed and voted for the
potential solution. We have all decided to go with the application, since a few of us have come up with an
application, we decided to combine our ideas into one application.

Amelia Shahmann: ​This week we had to present our mind map on Miro during our class to Ms Fadhilah and
our classmates. She gave us some feedback on how we could make it better so we made some changes
according to her instructions. My group mates and I discussed more ideas to add to our mind map and we had
a zoom meeting where we talked about it amongst each other. It was fun to see all my group mates
presenting their ideas and drawings on what we could be our final product. In the process of figuring out
which app we should choose to be our final product, we decided to mix all our ideas to make our final
product.

W6: PROJECT PROGRESS REPORT

Consultation Notes:
- Come up with few alternatives instead of one
- Think of the product’s name
 - Sketch the layout of product

Next Course of Action:

- Finalized the solutions
- Create and design proposal slides
- Record the presentation and send the link to the Whatsapp group by Thursday midnight

Reflections:​ (to be filled individually)

Tan Tzyy Shiuan: We have encountered few difficulties when recording video for our proposal presentation.
For example, when we were trying to record the video using Zoom for the first time, we found that when we
were presenting, part of the slides were blocked by the ‘gallery’ located at the top right corner of the screen.
This causes certain words and information to not reach the audience. In results, we have decided to record
the video using Microsoft Teams, hoping that this issue can be resolved. Even though Teams do not allow
everyone to be seen during the whole presentation, it is still acceptable as our face still can be seen when
each of us is presenting our own part. Although we have faced some problems when recording the video, I am
satisfied with the end result, as the whole presentation flows quite smoothly and the video looks good
overall. We have also modified our proposal slides for several times as different people have different tastes
and preferences. Some people like to keep it simple, while others like more attractive and eye-catching design
styles. However, in the end, we are able to come up with a slide everyone is satisfied with. Besides, there is a
lot of information regarding the topic that we wish to convey to the audience. However, due to the time limit
of 20 minutes, we have no choice but to choose only a few main points and put them in the proposal. In the
process of composing proposals, creating slides, and recording video, we were able to cooperate well and
tolerate each other. Everyone has devoted a lot of time, effort and ideas to the success of this presentation.

Amelia Shahmann: ​During this week, it was a busy and quite stressful week for all of us as we had to find a
time where everyone was free to have a discussion before we started our presentation. When we first
managed to get together and record our presentation, after we had recorded it on Zoom, we decided to look
back and see if it was good enough to submit. That’s when we realised that our slides were being blocked by
our faces as we were using the gallery mode so that all our faces could be seen. We then decided we had to
redo our recording the next day but using Microsoft teams to see if it will end up better than the Zoom video.
We did go through so technical difficulties with screen sharing the slides and recording but we managed to
get a better recording of our presentation on Microsoft teams and we were all happy with the end product.

Sydney Sim: ​This week was more stressful compared to other weeks as a lot of us were busy and stressed out.
Despite the time challenges, we still manage to find a day and come together to record our proposal to be
submitted on Thursday. However, recording our presentation on Zoom had some difficulties as our slides
were blocked by our faces in gallery mode. But we still overcame the challenge as we switched over to
Microsoft Teams to record our presentation again which went through successfully. At the end of the day, the
presentation went smoothly as we all presented our parts clearly. Even though we were facing technical
difficulties with the slides and the webinar platforms, overall I am quite satisfied with our presentation.

Mas Izzati Hanis: ​In week 6, it is getting quite tough for us since we have quite a number of assignments
reaching their deadlines. However, we still manage to come together to record our presentation via zoom.
The first attempt to record it is a failure as some of our faces are blocked and some of the words are blocked
in the gallery mode. The next day, we decided to record again using Teams which is a success because it came
out perfectly fine now. Then, we proceed to submitting it.

Pavithra A/P Raman: ​This week was quite complicated for us as we were given an important task to do with
the presentation. The preparation for the slides went well as many of our teammates offered to help and
 design the slides in the creative ways. Due to time construct, we were forced to record a rushed presentation
on Zoom a few days before the submission. To our chagrin, the presentation video did not turn out well as we
didn’t test it out before, therefore, we booked another meeting to do a proper presentation and this time, we
tested and prepared well and the result turned out to be great. I was more than satisfied with our
presentation, slides and proposal. It was a progressive week for me.

Ili Najihah: ​This week was especially challenging for me, as I had a lot of other upcoming tasks, but I still had
to work hard on this project. This week we had to film our proposal presentation to be submitted to Ms
Fadhilah to be judged by her and our other classmates. It was very nerve wracking because I was afraid our
proposal wouldn’t be accepted since it would be also judged by a design lecturer. We had to record our
proposal two times. The first time wasn’t satisfying enough as our videos covered a part of our slides and this
disrupted the flow of our video since people wouldnt understand what we were saying and they couldn't
refer to the slides to understand the correlation. Due to that, we had to find another time to record our
proposal for the second time. I was frustrated because it was taking up more time than I initially expected.
However, the second filming went a lot better and we were able to present perfectly and our faces didn’t
cover the slides. This made me feel a lot better and I became calmer after we submitted our presentation.

Shanise Pereira : This week was pretty packed for me as i had alot of work to do but despite that i still had to
work hard to complete this project. We had to film our proposal presentation, we had to record our
presentation as the first one had some technical difficulties and we were not satisfied with the outcome as
the video was covering part of the slides and we were afraid that other people would be unable to see the
slide and wouldnt understand what we were saying. Therefore we had to record it the second time on a
different platform and we tested it out first before recording our presentation to make sure nothing goes
wrong this time. We managed to film it once and we were all pleased with the outcome of the video. This
made me feel relieved as we managed to pull it off despite being so stressed out.

W7: PROJECT PROGRESS REPORT

Consultation Notes:
- Submit proposal slides and presentation video before the class
- Evaluate contribution of group members and presentations of other groups

Next Course of Action:

- Plan prototype ideas
- Learn creative ways to make prototypes

Reflections:​ (to be filled individually)

Tan Tzyy Shiuan: This week, we were asked to evaluate the proposals of other groups. For me, this is indeed a
new experience. I really have to focus on what they have said in the video so that I don’t give the wrong score
or wrong justification. However, there are a total of 5 videos to watch, some of which are quite long, which
makes it difficult for me to stay focused all the time. In addition, we are also required to evaluate the
contributions and performance of each team member throughout the project. Therefore, I carefully evaluated
them based on their performance, not just simply giving any scores.

Pavithra A/P Raman: We were asked to give our insights and feedback on the proposal of other groups by our
 module coordinator. I thoroughly enjoyed this week’s task as it made me feel important. I watched through
every group’s video and was fascinated by their innovation and dedication. Their ideas were quite similar to
ours but it varies in the purpose of the app. Besides that, we were also asked to evaluate our groupmates’
initiative in this project. I rated each and every one of our group members with no bias.

Sydney Sim: ​During this week, we were required to evaluate every group's proposal and presentations. This
experience was quite challenging for me as I did not want to give other team's scores that were not good.
Besides that, I felt that my focus on the videos were sometimes lost as some of the videos were very long.
Other than evaluating the other teams proposals and presentations, we had to evaluate our own team as well
based on every group member's participation throughout these weeks. I found this week to be quite hard for
me as well because I do not want to evaluate incorrectly.

Ili Najihah: ​For this week, we were able to take our minds off our product and instead look towards other
groups’ proposals. Besides getting the gist of what other groups are up to, we had to evaluate their proposals
as well. I was a bit scared to evaluate others since I myself have not been evaluated but I tried my best to
listen thoroughly to what the other groups have to say regarding the topic they have chosen. While listening
to the other proposals, I also reflected a bit on the proposal that we have submitted and I believe that we
have included all the points that we needed to. I hope that we get good evaluations that can add value to our
final product later.

Amelia Shahmann: ​This week, we had to evaluate and give feedback on our groups proposal and
presentation and had to give our own evaluations to our own group members based on their performance
and contributions. After seeing other groups proposals and presentations it helped me compare it to our own
proposal and presentation and made me wonder if ours is on the same level as theirs. I found it quite hard to
evaluate other groups' work because I don’t like to judge other people's work especially when they’ve worked
hard on it and I didn’t want to evaluate their work wrongly but I still had to be honest on their evaluation and
feedback.

Mas Izzati Hanis: ​In week 7, we are given the opportunity to get an insight of what the other groups have
come up with and give feedback on it. We had to watch all the groups video which is almost 20 minutes long.
At times I lose focus but I will try to replay it so that i can give them their comments fairly. Overall, I feel like
all the group did such a good job. Lastly, we have to evaluate our own team member contribution on our own
projects.

Shanise Pereira : ​In this week we had to give feedback to other groups on how they did their presentation.
Not only that but we also had to give feedback to our own groupmates as well. Honestly it was quite hard for
me to give negative feedback for other groups work as i don't like to criticize people’s work because at the
end of the day they put in their hard work to do and come up with their presentations so it was quite a
challenge for me but i know i had to give an my honest opinion. I was also able to reflect on my own
presentation and compare it with other people’s one to see what we missed out and how we could do better.
Overall, I feel like our group did a pretty good job.

W8: PROJECT PROGRESS REPORT

Consultation Notes:

- Lecturer pointed out some group’s shortcomings in their proposal and gave feedback on some our
product ideas
 - We learnt that we should put emphasis on POV, as it will guide us throughout the process of
prototyping.

Next Course of Action:

- Prototype phase of the mobile application should be in progress

Reflections:​ (to be filled individually)

Tan Tzyy Shiuan​: This week, we were given some feedback on our proposal presentations. Thanks to Ms.
Fadhilah and Mike, I have understood the importance of POV in guiding our prototyping process. We have to
stick to our POV so that we will not be out of topic. This has given me a better idea of how to prototype a
mobile app that meets the target audience’s needs. Besides, we were also briefed on our second and third
assessments, which are going to be submitted in week 13, 14 and 15. This has given us a clearer picture of
what actions we should take next.

Pavithra A/P Raman: ​After receiving feedback and recommendation on how to prototype for our mobile
application from our lecturer, we got the idea of the prototype and the importance of this phase. I had
planned to do our prototype via online as we are unable to meet in person due to CMCO. We were also
briefed about our upcoming assessments and tasks that need to be done in the coming weeks as well. This
week was informative and organized for us.

Sydney Sim: ​After we have sent our proposal video to the whatsapp group, Ms. Fadhilah and Mike have given
us some very useful feedback that we need to work on to improve our proposal and include the POV. Given
that feedback, it is important that we align our future work progress with our POV so that we would not stray
away from our topic. The lecturer has also provided us with a document for our next two assessments and
what are the steps and important contents that need to be covered and included inside.

Ili Najihah: ​Ms Fadhilah gave us a lecture regarding our proposals, and she told us the feedback that a design
lecturer had given. I think that we have done the proposal following the structure she had given as close as
possible, so we were able to give a good presentation. She also emphasized on the importance that the POV
had on our project. She reviewed the POV that our group had come up with and commented that we had
followed what she asked us to do for the POV. She then showed us examples of prototypes and told us the
ways we can come up with our prototype. I had already come up with a mock prototype beforehand and I felt
a bit more confident about this process in design thinking.

Amelia Shahmann: ​We were given feedback from Ms Fadillah this week after she evaluated our proposal and
she also gave us some recommendations on how we could possibly make our prototype better. After we
heard her feedback we decided to have another discussion on how we could start making our prototype and
how it will help with our target audience. We realised that it’s important that we stick to our POV and that we
don’t get carried away into a different topic by accident. Ms Fadhillah showed us what are the next steps we
should take into furthering our project and make sure we keep on track as to schedule.

Mas Izzati Hanis​: In week 8, during our class with Ms Fadhilah, she gave all of us feedback on our innovation.
Ms Fadhilah also briefed us on Mr Mike's thoughts on our products and how we can improve from there.
Besides that, Ms Fadhilah also stressed on how important our POV is so that we will not stray away from our
main topic which is to help students that are doing online school that are facing stress and anxiety. Then, we
are briefed on how to make our prototype based on what we have done so far. Ms Fadhilah has shown us
some prototype example videos and given us some ideas on our prototype.
 Shanise Pereira : ​In this week, Ms Fadillah gave us feedback on our proposal and told us on what we could
work on to make our innovation better. She had also emphasized on how important the POV is and that we
should stick to our POV, she had also shown us examples on different types of prototypes and told us some
ideas on what we should do to ensure we were on the right track. After that we were also briefed on the
upcoming assignment and with that i felt more organized as i was able to plan out my time wisely based on
when each task needed to be completed.

W9: PROJECT PROGRESS REPORT

Consultation Notes:
- We were asked to take initiative and start our prototyping

Next Course of Action:

- Start prototyping

Reflections:​ (to be filled individually)

Pavithra A/P Raman: ​This week, I had a meeting with my groupmates and discussed the method they would
like to apply to proceed with the prototyping for our mobile application. We planned to use our layout as an
inspiration to create the UI pages of the app. After the meeting, I took a few days to prepare for the
prototyping and the division of work among our group mates. Another meeting was held among my group
members and the work was equally divided among us with the template of pages I created to be used as
inspiration. Each page of the app would be in the same size and theme. We planned to use Adobe Illustrator
to create our prototype.

Tan Tzyy Shiuan​: This week, we have conducted some research on how to prototype the mobile app and
what kind of software should we use to do the prototyping. Since we have come up with a basic layout of the
mobile app during the proposal presentation, we are going to prototype the app by adding more features and
functions based on the layout. For me, this is really a great experience because I have never used an
illustration app to do prototyping. I am so excited and can't wait to prototype next week!

Sydney Sim: ​After this week’s online class, we had to look into what kind of software we should be
prototyping to create our mobile app. When we were preparing for our proposal, ili had already created a
template to provide an example of how the app would work. Based on that, we would work on adding more
features and improve the prototype to be tested by our testers. Given this opportunity, it is very new and
unfamiliar to me. However, it would be a very exciting experience as I get to learn how to use Adobe
Illustrator and learn how to create an application.

Ili Najihah: ​For this week, Ms Fadhilah told us to take initiative and start creating our own prototype based on
the previous lectures that she has given. We had to start working on ourselves and only provide weekly
reports and consultations if necessary regarding our prototype. I had already created a layout so we’re just
going to add on to the previous layout that we made. I hope everything goes well.
 Amelia Shahmann: ​This week, we started trying to find ways to carry out our prototype ideas and make it a
real thing. We tried thinking of different softwares or apps we could use to make our prototype and one of
our group members managed to find one that we could use. In the prototype we designed, it showed how the
layout of the app would look like on your phone and what each button would be used for and how the app
should be used. We decided to split the work amongst each other to design each page of the app and the
design of it.

Mas Izzati Hanis: ​In week 9, we start to do our own research on how to come up with our own prototypes
idea before creating the real result. This week, we have no online class and just work on our prototypes while
providing weekly reports and requests for consultation if we come across any problems while working on the
prototype. We have agreed to use Adobe Illustrator to create the prototype where we would create a mockup
layout for our application.

Shanise Pereira :​This week we had to come up with prototypes ideas, we had no classes but we had to work
on our prototypes so that we could come up with the real thing. We had tried different apps to come up with
our prototype , this was all hard for me because I'm not used to using any editing apps and i had no idea on
how to do this but eventually i had to learn so that i would be able to complete my innovation.

W10: PROJECT PROGRESS REPORT

Consultation Notes:
Final product can be different from what we have presented, given that we have received feedback on testing
from end users. Then we will come up with other prototypes that fulfill the needs and insights of the users.

Next Course of Action:

Come up with a complete prototype for our users to test and gain their feedback for improvement.

Reflections:​ (to be filled individually)

Pavithra A/P Raman: ​This week would be divided into two phases of work as we planned to finish our
prototype and start our user testing immediately. I provided my team members with a template of pages and
inspiration that they can use during their prototyping. Adobe Illustrator is a software that I am no stranger to,
therefore, I was more than happy to do my work there while helping out my team members with it as well.
This week has been a productive week for me and I look forward to next week.

Tan Tzyy Shiuan - We are in the process of prototyping this week, and hopefully by this weekend or next
Tuesday we can successfully come up with a good prototype and let our target audience try using it. I have
faced some challenges when designing the layout for the app as I am not good at using illustration apps.
Besides, I also face difficulty when trying to install Adobe Illustrator, but still this is a good experience for me
as I have learned a lot of new things!

Sydney Sim: ​This week, we are working on the prototype of our application “Calme Space” by using Illustrator
to create the layout and design. Once we have completed our entire layout of our application, we can start to
provide a prototype for our testers to try and give us their feedback on the areas of improvement, what they
 like about the application, what they would like to see in the application and so forth. As I am not very good in
the arts and design, this might be a challenge for me as I might not have the creativity to create a good layout
to be prepared. Even though that may be an obstacle, Pavithra has laid out a good start to our prototype
which would set out the layout and design for our project.

Amelia Shahmann: ​This week we had a meeting to discuss what and how our app would look like and to
make sure that we all have a standard layout and making sure that we have the same themes as we are all
doing different pages for the prototype and we want it to look similar to each other. As we are using Adobe
Illustrator which is a software I have never used before and I find it quite hard to figure out which makes this
a very challenging thing for me but I will try my best at it. Hopefully by next week we will have our prototype
done and ready to be tested to our participants.

Mas Izzati Hanis: ​In week 10, all of our team members have decided to attend a zoom discussion where we
discuss how our application should look like such as the colour scheme, our logo and so on. Our team leader
has prepared an example and inspiration that we can take a look at so that we will not be lost and stray away
from our main purpose of that certain page. We are expecting to get this done by the end of this week so that
next week we can let our participants give our product a try .

Shanise Pereira : ​In this week, we decided to have a zoom meeting to discuss how our app would look and
the layout of the app. Each of us had to do a task and hopefully by next Tuesday we would complete our
prototype. This week might be the hardest for me as i am not creative nor am i artsy so this would be a
challenge for me. Hopefully I will be able to pull through and make the best out of it.

Ili Najihah: ​This week we’re expected to complete our prototype and send it out for testing. I wonder if we’ll
be able to come up with an app that will satisfy our users. Our group leader divided our work for us so I’m
going to complete it as soon as I can so that we can complete everything quickly. Since I’m used to Illustrator,
designing the new layout won’t be a problem and I’ll be able to help my friends who are not as used to it as I
am.

W11: PROJECT PROGRESS REPORT

Consultation Notes:
Get the prototype done in an appropriate software that could attract users attention and interest

Next Course of Action:

Testing

Reflections:​ (to be filled individually)

Pavithra A/P Raman- ​After presenting our idea as a representative of this group to the class, I have gained
many feedbacks and ideas from my fellow coursemates. One of the profound ideas I got was that I got to
know this website called, “Framer”. The website’s sole purpose is to create prototypes, therefore, I suggested
the idea of using “Framer” to my group mates and they were on board with it so we went ahead to
collaborate on our prototype on this new website that we so fortunately discovered. We are all working
together, teaching one another on how to use the website while learning about it as well. I am happy to see
the progress.

Tan Tzyy Shiuan - We have changed the prototype application from Adobe Illustration to a more interactive
application, Framer. This is a huge challenge for me because I have never heard of the app before, so I don't
even know its functions. I have to watch the tutorial video provided and explore all the features in a short
time. However, I am still very happy and excited to be able to use a new collaboration tool. We have finished
prototyping most of the functions of the application and are going to continue with the testing phase. We also
plan to record a testimonial video when conducting testing with the audience and include them in the
presentation.

Sydney Sim: ​After this week's class, we decide to use a different software to create our prototype to make it
more interactive and give our testers the ability to use it for themselves and give us feedback. As this is my
first time, ever creating an application and using Framer. I was faced with some difficulties and challenges.
However, after watching some videos and slowly learning on my own, I was able to complete my section.
Once I was done, I informed Pavithra and she gave me some very useful feedback to improve my current
design which made it more interactive and easy to use. We have actually completed the entire prototype and
are moving towards the testing phase to allow our users to test our prototype and prepare for the
presentation and the pitching.

Shanise Pereira : ​We decided that we were going to create our prototype using a different software which
was Framer. Honestly I had a hard time using this because I have never done anything like this before so it
was really hard for me but I had my group mates who were very helpful and patient with me and guided me
through this process. I was also able to learn a lot of new things as well, after completing the prototype we
were then able to move on to the testing stage which will allow our users to test and give feedback on our
prototype. After this we would then move on to our pitching video and presentation.

Amelia Shahmann: ​Our group decided to change the software we were gonna use to do our prototype to a
more friendly user one. Actually none of us had used this software called Framer before but we thought it
would be easier to use than the Adobe Illustration and Framer is more interactive. Personally I had trouble
using this software and had to seek help from my groupmates to teach me how to use it and they even called
me to show me how to use it so I’m very thankful to them for helping me so that I could do my part for the
prototype. After completing our prototype, we could start the testing phase and have our interviewees try
out the prototype and give their feedback.

Ili Najihah: ​Our group leader asked us to change from using Illustrator, to Framer, which is a website designed
more specifically in creating prototypes. It would be a lot easier for us to complete the prototype, but I’m a bit
nervous and stressed as I’ve never used this website before. I did a lot of exploring on my own before I was
able to use the software more comfortably. After understanding how Framer works, I then started to work on
the parts I was assigned to do. Pavithra and Sydney had a lot of comments on how I could make my part
better, so I worked in accordance with them to ensure that it was cohesive enough and as complete as
possible. After we were done, I had to send the prototype to one of the interviewees from our previous
Empathy stage and ask for her feedback on the prototype, as this is the final stage of design thinking; Testing.
Thankfully she was very nice and cooperative, and gave very honest and valuable feedback for us to make the
app better.

Mas Izzati Hanis: ​This week, our group has decided to change the platform for us to make our prototype from
Adobe Illustrator to Framer. I believe none of our group members have ever used this website before .
Therefore, this is quite a challenge for us. After watching several tutorial videos of it, we manage to learn how
to do it step by step. Each of our team members were very helpful and cooperative throughout this process
which makes the work easier. After the prototype is done, I did a video interview with my interviewee which
he then gave a few feedbacks on the application. But overall, he gave very good feedback which motivates us
 to make our application better.

W12: PROJECT PROGRESS REPORT

Consultation Notes:
Start the testing phase with your users and make adjustments on your products if the user detects any
shortcomings.

Next Course of Action:

Making improvements and preparing for presentation

Reflections:​ (to be filled individually)

Pavithra A/P Raman: ​This week, we conducted the testing of our prototype with our potential users. There
were a mix of good and bad reviews but the good reviews overtook the bad ones. Our users loved the
interface of our app and its design. They also found our features to be helpful. They had some suggestions for
us to improve on in certain areas like the motivational quotes, stress indicator and a promotional reward
option. We made the improvements that our users requested as they are our priority. We also divided our
tasks in making the slides.

Tan Tzyy Shiuan​: We are going to improve our prototype by making some adjustments on it after getting
feedback from all the interviewees. I am glad that most of our interviewees were satisfied with our prototype
and gave us a lot of positive comments and useful suggestions. We have also divided the tasks of creating
presentation slides and recording pitching video to prepare for the assessments in upcoming weeks. This
week is going to be a busy but fulfilling and meaningful week.

Sydney Sim: ​During this week, we have made the necessary changes after the testing process with our users.
It was very heartwarming to know that all of our users were very pleased with our prototype and gave us
positive feedback that our prototype is something that they would definitely use. Since we have completed
the entire testing phase now, we are moving forward with preparing our presentation and pitching video that
will be uploaded on Facebook for an exhibition. We conducted a meeting to divide the tasks and groups to
prepare the presentation slides, presentation and record a pitching video to prepare for the upcoming
assessments that are occurring in Week 13 and Week 14.

Shanise Pereira : ​We made changes to our prototype to improve it after we had our test run with our users. It
was really nice to know that we had received good feedback from our users. They had also given us input so
for us to improve our prototype, we then made the necessary changes from their feedback. After doing so we
then moved on to our preparation for our presentation and pitching video , it is going to be a hectic week for
sure but I know we will manage to pull through and do our best.

Amelia Shahmann: ​This week we made some adjustments to our prototype after getting feedback from our
interviewees and how we could improve it. After making the changes, we started preparing our pitching video
and presentation slides accordingly as we split up the work for that so that we will be ready to present our
work to Ms fadillah and our classmates.
 Ili Najihah: We received the feedback given from our Testing participants, and our group members have
diligently tried to fulfil all the extra details that our participants gave to make the app better. After
adjustments were made, we finally got to move on to the next step of our project, which was the final
presentation and the pitching video. Since I haven’t been as participative in class, I offered to help with the
pitching video, as I am familiar with video editing apps. It took me a while to be able to complete everything
before the final presentation, as I had trouble with my laptop audio.

Mas Izzati Hanis: ​After receiving all the feedback from our participants, we manage to score a few great
feedback which motivates us even more to make the application better. But, there is still a few feedback on
how we can improve the application which we actually take into consideration. After analyzing all the
feedback and making some changes, we move on to preparing the slides for the presentation and the pitching
video to present our prototype. We conducted a zoom meeting to divide the tasks since it is going to be a
busy week for each of us as this is the final few weeks of classes.

W13: PROJECT PROGRESS REPORT

Consultation Notes:
- Send Ms. Fadhilah pitching video by Sunday morning and post it on FB page.
- Self-reflection is due in week 14 or 15, the word document needs to be converted to pdf and
posted on TiMeS.

Next Course of Action:

Finish up the pitching video as soon as possible and send it to Ms. Fadhilah for checking.

Reflections:​ (to be filled individually)

Pavithra A/P Raman- ​This week, we conducted our presentation on our prototype in front of our class and
received many feedbacks from both our lecturer and coursemates. Our representative, Sydney did a great
presentation and the feedback we received for our app was positive as well. There were some questions
about our app relevance and functions from our coursemates and I answered them after the presentation and
they have found my answer acceptable. For that, I am glad. Ms. Fadhilah appreciated our work and requested
us to make a pitching video to upload on the Facebook group. Therefore, after the presentation, we started to
work on the pitching video.

Tan Tzyy Shiuan - This week, we have presented our prototype in the class and received a lot of feedback
from the coursemates. I am glad that our presentation went well and all the comments we received were
positive. In addition, we also answered all the questions raised by the tutors and classmates to further resolve
their doubts. We also provided feedback on prototypes of other groups and asked them questions during the
Q&A session. During the presentation, some prototypes left a deep impression on me because they were
really interesting and beyond my expectations. Before the meeting ended, all of us even took a group photo
together, it was indeed an insightful and interesting lesson.

Sydney Sim: ​During this week, we had to present for our finalized prototype to the class and receive the
feedback from our peers and lecturers. After the presentation, I was having mixed emotions of both relieved
 and upset because during the presentation of showing the slides through teams, there were some technical
difficulties that affected the flow of the presentation which was very unexpected because when I was
practicing with my groupmates, the screen sharing and the flow of the presentation was smooth. However,
our peers and lecturer did give us positive feedback on our application and we provided our points to clarify
some of their doubts and questions. Besides that, after watching all of the other teams presentations, our
group provided them with feedback, both positive and improvements that could be made. Once these
presentations were completed, we had to focus our attention towards the final assessments which are the
Facebook exhibition and the individual reflective writing.

Shanise Pereira : ​This week we presented our prototype to our classmates and lecturer, I think we did a good
job despite the fact that we had a few technical difficulties beforehand. I was very pleased with the feedback
that we had received from our fellow classmates. We also received some very insightful questions which we
then had to answer. Not only that but I also really enjoyed looking at what my other classmates had come up
with because they had some really creative ideas and they were really beyond my expectations.

Amelia Shahmann: ​We had our presentation this week in front of Ms Fadillah and classmates. We had a few
technical difficulties at the start of the presentation and started panicking a bit but we managed to get it
settled and went on with the presentation smoothly. Sydney presented the slides very well considering the
difficulties we faced and she handled the situation well. After we presented, a representative from each
group had to give feedback based on our slides and ask some questions and Ms Fadillah as well. All our
feedback was positive and we managed to answer all their questions. We watched our classmates'
presentations as well and it was very interesting to see all the different kinds of apps they created and we got
to give our feedback and ask questions about their work as well.

Ili Najihah: ​For this week, we were busy preparing for our presentation. While others were working on the
presentation, I was given the task of completing the video navigating our prototype. After receiving feedback
from my group members, I completed my video just in time for the final presentation. We did have a few
setbacks in the beginning of the presentation, but besides that, everything else was smooth sailing. We
received valuable feedback from other group members in making sure that we were able to improve in the
future, and we also got to see the prototypes that the other groups have made. It was very interesting to see
how different perspectives brought us different ideas in coming up with the products. I also had to create
another video to be included in our exhibition that we had to post on Facebook. I had to add more items into
the video that we had made for the presentation so I completed it over the weekend.

Mas Izzati Hanis: ​This is the week that we all have been preparing for which is the presentation week. We had
a presentation on Teams with Ms Fadhilah and all of our classmates. I would say Sydney did really well during
the presentation despite the technical difficulties we had in the beginning. We received a lot of positive
feedback from our peers and Ms Fadhilah which makes us feel happy. After our group presentation, it is
actually quite fun and interesting to hear the ideas that the other groups have come up with and a
representative from our group has to give feedback for them. Once the presentation is done, we need to post
our prototype video to be exhibited on the Taylor’s SIP Facebook Page.

W14: PROJECT PROGRESS REPORT

Consultation Notes:
Submit all the relevant documents on Times and the lecturer bid us farewell
Next Course of Action:
To submit all the relevant documents on Times

Reflections:​ (to be filled individually)

Pavithra A/P Raman: ​This was the last week of our course, it is quite sad to bid farewell to my group mates
and lecturer but we are glad that we worked hard and made a product that we are all very proud of. We
finished our pitching video and posted it in the Facebook group that Ms. Fadhilah instructed so our peers
could view our work and give feedback. So far, we received one feedback from a fellow coursemate
appreciating the app and we look forward to hearing more feedback. We have finalized everything and are
completely finished with this group work. It was a hard one but the one I would forever cherish as this
assignment had taught me a lot. I am also very proud of my group mates and am very glad to work with
them.

Sydney Sim: ​After weeks and months of hard work, this week is the week where we post our finalized
prototypes on the Social Innovation’s Project Facebook page for an Exhibition to be viewed by our
coursemates, the lecturers, the university and the public. We had to also work on our individual reflective
writing to be submitted to the lecturer as part of our final assessment.

Tan Tzyy Shiuan​: This week is the final week of this module and we are going to complete our reflections and
project management document that will be submitted this week. I am glad to be able to complete this social
innovation project successfully. Also, I am very grateful for the efforts made by my teammates, because
without them, I would not be able to complete all the work perfectly on time.

Amelia Shahmann: ​After months of hard work doing this module, it has come to the end where we submit
our final prototype on Facebook and start finishing up our reflections. I’m glad my group mates and I were
able to overcome our challenges we faced while doing this project and we can finally have peace of mind.

Ili Najihah: After I was finally done with the pitching video, we finally got to post it in the final exhibition. I
was very relieved to see how our hard work throughout these past 14 weeks mounted up to become
something that I was very proud of. Even though at first I was clueless as to what we had to do, I was very
grateful to have supportive group members that helped us a lot in making sure we keep on progressing in
achieving the final product.

Mas Izzati Hanis: ​For the final week, we are required to complete our project management document that
will be submitted this week and our self reflection which is due on week 15. I am very glad that all of our hard
work these past few months is worth it and we have built something that we are very proud of as we get to
help people along the way.

Shanise Pereira : ​After a long few weeks, this was the week where we had to post our final prototypes on
facebook and start working on our reflection. I'm very pleased with how far my group mates and I have come
as we were able to learn a lot and adapt to new challenges. I was very clueless and lost in the beginning
stages but as I've said i had supportive group mates that helped me out and i too managed to learn so much
and apply what i have learned. I must say I am very proud of my group mates as we were all able to pull
through and make the best out of these last few weeks, i must say i really enjoyed working with each and
everyone of them.