This PDF is generated from authoritative online content, and

is provided for convenience only. This PDF cannot be used

for legal purposes. For authoritative understanding of what
is and is not supported, always use the online content. To
copy code samples, always use the online content.

Supported Operating Environment

System Level Guides Current

7/24/2023
Table of Contents
Supported Operating Environment Reference 5
Product List 8
Billing Data Server 10
Composer 12
CSTA Connector for BroadSoft BroadWorks 18
CX Contact 22
Decisions 26
eServices 29
Framework 49
Genesys Administrator Extension 93
Genesys Agent Scripting 101
Genesys Intelligent Automation (formerly GAAP) 106
Genesys Co-browse 111
Genesys Customer Experience Insights 115
Genesys Desktop 122
Genesys Info Mart 127
Genesys Interaction Recording 134
Genesys Interactive Insights 146
Genesys IVR SDK 153
Genesys Knowledge Center 157
Genesys Media Server 162
Genesys Mobile Services 172
Genesys Predictive Routing 177
Genesys Pulse 180
Genesys Quality Management (Zoom) 187
Genesys Rules System 191
Genesys Skills Management 198
Genesys Softphone 205
Genesys Video Gateway 212
Genesys Voice Platform 217
Genesys Voice Platform Studio 225
Genesys Voice Platform Voice Application Reporter 227
Genesys Web Engagement 230
Genesys WebRTC Service 236
Genesys Widgets 241
Gplus Adapter for Microsoft CRM 244
Gplus Adapter for SAP Analytics 246
Gplus Adapter for SAP CRM 250
Gplus Adapter for SAP Data Access Component 254
Gplus Adapter for SAP ERP 258
Gplus Adapter for SAP ICI Multi-Channel 262
Gplus Adapter for Siebel CRM 266
intelligent Workload Distribution 272
Interaction Concentrator 279
Interaction SDK 307
IVR Interface Option 314
License Reporting Manager 321
LivePerson Adapter 326
Load Distribution Server 330
Messaging Apps/Social Engagement 335
Multimedia Connector for Skype for Business 342
Network SIP Server 346
Network T-Server ATT 350
Network T-Server GenSpec 355
Network T-Server ISCP 359
Network T-Server MCI 363
Network T-Server NGSN 367
Network T-Server Sprint 371
Orchestration Server 375
Outbound Contact 396
Pulse Advisors (formerly Performance Management Advisors) 401
Real-Time Metrics Engine 408
Platform SDK 413
SIP Endpoint SDK 419
SIP Feature Server 422
SIP Server 425
SIP Proxy 446
Solution Reporting (CCPulse+ and Contact Center Analyzer) 455
SpeechMiner 460
Stream Manager 470
T-Server Aastra MX-ONE 474
T-Server Alcatel A4400/OXE 478
 T-Server Avaya Communication Manager 483
T-Server Avaya TSAPI 488
T-Server Cisco Unified Communications Manager 492
T-Server CSTA Connector 500
T-Server for Mitel MiVoice 5000 504
T-Server for NEC NEAC/APEX 507
T-Server for Nortel Communication Server 2000/2100 512
T-Server for Siemens HiPath 4000 CSTA III 517
UC Connector 522
Universal Contact Server 525
Universal Routing 530
Voice Treatment Option 574
Web Services and Applications 576
Workforce Management 581
Workspace Desktop Edition 596
Workspace SIP Endpoint 601
Major Upgrade 605
Java Support 606
Discontinued Support 615
Virtualization Platform Support 617
About This Guide 629
How to Read the Tables in the Supported Operating Environment 632
Drilling Down in the SOE 635
Supported Operating Environment Reference

Supported Operating Environment

Reference
Link to video
This reference provides system-level information about the operating environments (system,
databases, and other support) for Genesys Engage on-premises products.

For information about other deployment methods, refer to Genesys Engage cloud
and cloud private edition.

Important
Of particular note:

• Genesys support for below platform versions ends when respective vendors declare End
of support. For information, see Discontinued Support.
• For virtualization support information, see Virtualization Platform Support.
• For information on Java support, see Java Support.
• Selective products (9.x version) support Docker and Kubernetes, and the supported
supported operating environments may vary from 8.x versions. Refer to the respective
Deployment Guides for details. For example, see CX Contact, Web Services and
Applications, Customer Experience Insights.

OS
Link to video

Browsers
Link to video

Database

Supported Operating Environment 5

Supported Operating Environment Reference

Link to video

IPv6
Link to video

Find a Product
Links to product pages in this guide:

• Billing Data Server • Genesys Media • Gplus Adapter for Connector for Skype
Server SAP CRM for Business
• Composer
• Genesys Mobile • Gplus Adapter for • Network SIP Server
• CSTA Connector for Services SAP Data Access
BroadSoft Component • Network T-Server
BroadWorks • Genesys Pulse ATT
• Gplus Adapter for
• CX Contact • Genesys Quality SAP ERP • Network T-Server
Management GenSpec
• Decisions (Zoom) • Gplus Adapter for
SAP ICI Multi- • Network T-Server
• eServices • Genesys Rules ISCP
Channel
• Management System
• Gplus Adapter for • Network T-Server
Framework • Genesys Skills MCI
Siebel CRM
• Genesys Intelligent Management
• Genesys Predictive • Network T-Server
Automation • Genesys Softphone NGSN
(formerly GAAP) Routing
• Genesys Video • Genesys Voice • Network T-Server
• Genesys Co-browse Gateway Sprint
Platform Voice
• Genesys Customer • Genesys Voice Application Reporter • Orchestration Server
Experience Insights Platform • Interaction • Outbound Contact
• Genesys • Genesys Voice Concentrator
Administrator Platform Studio • Platform SDK
Extension • Interaction SDK
• Genesys Web • Pulse Advisors
• Genesys Agent • IVR Interface Option (formerly PMA)
Engagement
Scripting • intelligent Workload
• Genesys WebRTC • Real-Time Metrics
• Genesys Desktop Distribution Engine
Service
• Genesys Info Mart • License Reporting • SIP Endpoint SDK
• Genesys Web Manager
• Genesys Interaction Services and • SIP Feature Server
Recording Applications • LivePerson Adapter
• SIP Proxy
• Genesys Interactive • Genesys Widgets • Load Distribution
Insights Server • SIP Server
• Gplus Adapter for
• Genesys IVR SDK Microsoft CRM • Messaging Apps/ • Solution Reporting
Social Engagement (CCPulse+ and CC
• Genesys Knowledge • Gplus Adapter for Analyzer)
Center SAP Analytics • Multimedia

Supported Operating Environment 6

Supported Operating Environment Reference

• SpeechMiner TSAPI • T-Server Nortel Option

Communication
• Stream Manager • T-Server Cisco Server 2000/2100 • Workforce
Unified Management
• T-Server Aastra MX- Communications • T-Server Siemens
ONE Manager HiPath 4000 CSTA III • Workspace Desktop
Edition
• T-Server Alcatel • T-Server CSTA • UC Connector
A4400/OXE Connector • Workspace SIP
• Universal Contact Endpoint
• T-Server Avaya • T-Server Mitel Server
Communication MiVoice 5000
Manager • Universal Routing
• T-Server NEC NEAX/
• T-Server Avaya APEX • Voice Treatment

Supported Operating Environment 7

Product List

Product List

Important
Genesys support for below platform versions ends when respective vendors declare
end of support. For information, see Discontinued Support.

• Billing Data Server • Genesys Skills Management • License Reporting Manager

• Composer • Genesys Softphone • LivePerson Adapter
• CSTA Connector for BroadSoft • Genesys Video Gateway • Load Distribution Server
BroadWorks
• Genesys Voice Platform • Messaging Apps/Social
• CX Contact Engagement
• Genesys Voice Platform
• Decisions Studio • Multimedia Connector for
Skype for Business
• eServices • Genesys Web Engagement
• Network SIP Server
• Management Framework • Genesys WebRTC Service
• Network T-Server ATT
• Genesys Intelligent • Genesys Web Services and
Automation (formerly GAAP) Applications • Network T-Server GenSpec
• Genesys Co-browse • Genesys Widgets • Network T-Server ISCP
• Genesys Customer • Gplus Adapter for Microsoft • Network T-Server MCI
Experience Insights CRM
• Network T-Server NGSN
• Genesys Administrator • Gplus Adapter for SAP
Extension Analytics • Network T-Server Sprint

• Genesys Agent Scripting • Gplus Adapter for SAP CRM • Orchestration Server

• Genesys Desktop • Gplus Adapter for SAP Data • Outbound Contact

Access Component • Platform SDK
• Genesys Info Mart
• Gplus Adapter for SAP ERP • Pulse Advisors (formerly PMA)
• Genesys Interaction
Recording • Gplus Adapter for SAP ICI • Real-Time Metrics Engine
Multi-Channel
• Genesys Interactive Insights • SIP Endpoint SDK
• Gplus Adapter for Siebel CRM
• Genesys IVR SDK • SIP Feature Server
• Genesys Predictive Routing
• Genesys Knowledge Center • SIP Proxy
• Genesys Voice Platform Voice
• Genesys Media Server Application Reporter • SIP Server
• Genesys Mobile Services • Interaction Concentrator • Solution Reporting (CCPulse+
• Genesys Pulse and CC Analyzer)
• Interaction SDK
• Genesys Quality Management • SpeechMiner
• IVR Interface Option
(Zoom) • Stream Manager
• intelligent Workload
• Genesys Rules System Distribution

Supported Operating Environment 8

Product List

• T-Server Aastra MX-ONE • T-Server Mitel MiVoice 5000 • Universal Contact Server
• T-Server Alcatel A4400/OXE • T-Server NEC NEAX/APEX • Universal Routing
• T-Server Avaya • T-Server Nortel • Voice Treatment Option
Communication Manager Communication Server 2000/
2100 • Workforce Management
• T-Server Avaya TSAPI
• T-Server Siemens HiPath 4000 • Workspace Desktop Edition
• T-Server Cisco Unified CSTA III
Communications Manager • Workspace SIP Endpoint
• UC Connector
• T-Server CSTA Connector

Supported Operating Environment 9

Product List Billing Data Server

Billing Data Server

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Billing Data Server Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0.0
Red Hat Enterprise
Linux 9.0.0
Linux 7
Red Hat Enterprise
Linux 100.0+
Linux 8

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Operating Environment 10

Product List Billing Data Server

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 11

Product List Composer

Composer
General Information - Composer
Composer is the new name for Composer Voice starting with Release 8.0.2.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 12

Product List Composer

OS Family OS Release Conditions

Mac Mac OS X 10.0 8.1.3 - 8.1.300.78
Support starting with version
Windows Windows 10 8.1.4+
8.1.420.14.
Windows Windows 7 8.0.4+ Discontinued as of June 30, 2020.
Windows Windows 8 8.1.4
Windows Windows Server 2008 8.0.4+ Discontinued as of June 30, 2020
Support starting with version
Windows Windows Server 2012 8.1.4+
8.1.400.35.
Support starting with version
Windows Windows Server 2016 8.1.5+
8.1.500.03.
Runtime support starting with
Windows Windows Server 2019 8.1.5+
version 8.1.561.29.
Runtime support starting with
Windows Windows Server 2022 8.1.5+
version 8.1.561.29.
OS Family OS Release Conditions

Supported Operating Environment 13

Product List Composer

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Composer Firefox ESR 8.0.2+
IE11 is approaching EOL
Composer Microsoft IE 8.1.4
June 2022.

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

MS SQL Server 2008 8.0.2+ Discontinued as of June 30, 2020.
MS SQL Server 2012 8.1.4+ Support starts with 8.1.420+
MS SQL Server 2016 8.1.450.20
MS SQL Server 2016 Cluster 8.1.450.20
MS SQL Server 2017 (Windows) 8.1.450+ Support starts with 8.1.450.33

Supported Operating Environment 14

Product List Composer

Database Release Conditions/Limitations

MS SQL Server 2019 8.1.5+ Support starts with 8.1.561.29.
Discontinued as of December 31,
Oracle 11g 8.0.2+
2020.
Oracle 12c R1 8.1.5+ Support starts with 8.1.510.12
Discontinued as of March 31,
Oracle 12c R2 8.1.450.20
2022.
Oracle 19c 8.1.4+ Support starts with 8.1.561.24.
Oracle 19c RAC 8.1.4+ Support starts with 8.1.561.24.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Composer.

Component Release Interface Conditions

Composer no support Interaction Server
Composer no support License Server
Management
Framework
Composer no support
Configuration Server/
Proxy
Composer no support SIP Server/T-Server

Supported Operating Environment 15

Product List Composer

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Starting with Composer 8.0.3, Genesys does not recommend specific Web application
servers for use with Composer. For more information, as well as minimum Web
application, please refer to the Composer 8.1 Deployment Guide accessible using the
Composer page.

Composer - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Web Server

Apache/Tomcat 7 Yes No Release: 8.1.420+

Release: 8.1.450+
Starting with 8.1.450.20.

Apache/Tomcat 8.5 Yes No As of version 8.1.450.20

- Tomcat 8.5 is
supported; Tomcat 9
and 10 are not certified.
Release: 8.1.5+
Starting with 8.1.560.15.
Apache/Tomcat 9.0.36 Yes No
As of version 8.1.560.15
- Tomcat 9.0.36 is
supported; Tomcat 10 is

Supported Operating Environment 16

Product List Composer

Composer - Prerequisites

not certified.

Third-Party Component Prerequisites

Release: 8.0-8.1.4
Required for design-
time compilation. In
Microsoft .NET
Yes No 8.1.500.03, this is no
Framework 2.0
longer required if .NET
Framework 4.7.2 is
used.
Release: 8.1+
A prerequisite for run-
Microsoft .NET time execution.
Yes No
Framework 3.5 However, starting with
8.1.5, .NET Framework
4.7.2 can be used.
Microsoft .NET
Yes No Release: 8.1.5+
Framework 4.7.2
Release: 8.1.5
Note the following:

• Starting with
Composer version
OpenJDK 11 Yes No 8.1.550.08
• Supported only for
runtime deployment
and execution of
WAR files

Release: 8.1.5
Note the following:

• Starting with
Composer version
OpenJDK 8 Yes No
8.1.550.08
• Supported in both
runtime and design
time environments

Oracle Java 7 Runtime

Yes No Release: 8.1+
(JRE)
Release: 8.1.4+
Oracle Java 8 Runtime
Yes No Starting with
(JRE)
8.1.410.14.

Supported Operating Environment 17

Product List CSTA Connector for BroadSoft BroadWorks

CSTA Connector for BroadSoft BroadWorks

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 18

Product List CSTA Connector for BroadSoft BroadWorks

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 19

Product List CSTA Connector for BroadSoft BroadWorks

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1.1+
Linux 7
Starting with version
Windows Windows Server 2012 8.1+
8.1.103
Starting with version
Windows Windows Server 2016 8.1+
8.1.109.00
Starting with version
Windows Windows Server 2019 8.1+
8.1.110.04
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 20

Product List CSTA Connector for BroadSoft BroadWorks

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 21

Product List CX Contact

CX Contact

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

CX Contact Support

OS Family Operating System Release Conditions

Each Virtual Machine
must run Red Hat
Red Hat Enterprise
Linux 9.0+ Enterprise Linux 7.0
Linux 7
64-bit as a guest
operating system.
Support starting with
Red Hat Enterprise
Linux 100.0+ the version
Linux 8
100.0.031.0002.

Supported Browsers

Conditions/
Component Browser Release
Limitations
You must use the latest
CX Contact Google Chrome 9.0+ version of Chrome as
the UI browser.
CX Contact Microsoft Edge 9.0+ 2020 release

Supported Database/DB Clusters

Supported Operating Environment 22

Product List CX Contact

Database Release Conditions/Limitations

Elasticsearch Cluster 7.5.x is
Elasticsearch 9.0+
required.
PostgreSQL 13 9.0.0+ Starting with 9.0.026.03

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

CX Contact - Prerequisites

Supported Operating Environment 23

Product List CX Contact

CX Contact - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0+
Docker 17.03.2-ce, with
Docker Yes No CX Contact Docker
images stored in the
Docker registry.
Release: 9.0+
Elasticsearch Yes No Elasticsearch Cluster
7.5.x is required.
Release: 9.0+
Note the following:

• Supports Genesys
8.1 and 8.5 core
components.
• CX Contact
components operate
with Genesys core
services on the back
end. It's expected
Genesys core that all voice-
No Yes processing
components
components (Voice
VM and shared
services such as
GVP) are deployed
and running. In
Genesys Engage
cloud, Cloud Contact
can operate with
multiple voice
tenants and
comprises a shared
service.

Genesys Web Services

No Yes Release: 9.0+
9.0
Kubernetes 1.11.1+ Yes No Release: 9.0+
NFS shared file system Yes No Release: 9.0+
PostgreSQL 13 Yes No Release: 9.0.0+

Supported Operating Environment 24

Product List CX Contact

CX Contact - Prerequisites

Starting with 9.0.026.03

Release: 9.0+
Enterprise Redis with
Redis 6.0+ cluster Yes No
persistence is
recommended.
Release: 9.0+
(Optional) Use when
SFTP Server Yes No
automation capabilities
are required.
Release: 9.0+
Third-party Load F5 or functionally
Yes No
Balancer comparable hardware or
software load balancer.
Release: 9.0+
Note the following:

• Each machine should

run Red Hat
Enterprise Linux 7.0
64-bit as a guest OS
and have at least 8
CPU cores and 16
GB RAM minimum
(32 GB RAM
recommended), 100
GB HDD minimum.
• All VMs running CX
Contact components
should belong to the
Virtual Machines Yes No same local network
segment and be
interconnected so
that all components
can communicate
over the network.
DNS must be
present in the
network and allow
for names
resolution. CX
Contact components
always use FQDNs
(not IP addresses) to
establish
communication to
each other.

Supported Operating Environment 25

Product List Decisions

Decisions

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Decisions Clients Support

OS Family Operating System Release Conditions

Windows Windows 10 8.5.100+
Windows Windows 7 8.5.100+
Windows Windows 8 8.5.100+

Decisions Servers (DB and DataBus) Support

OS Family Operating System Release Conditions

Windows Windows Server 2008 8.5.100+
Windows Windows Server 2012 8.5.100+

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

Supported Operating Environment 26

Product List Decisions

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• Cluster configuration (for example, Microsoft SQL Cluster, Oracle RAC, etc) are not
supported unless specifically listed below.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For MS SQL Server, Enterprise Edition is recommended, especially for large
deployments; however, Standard Edition is the minimum requirement.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

MS SQL Server 2008 8.5.100+
MS SQL Server 2012 8.5.100+
MS SQL Server 2014 8.5.100+
MS SQL Server 2016 8.5.100+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 27

Product List Decisions

No IPV6 information for additional components at this time.

Prerequisites

Decisions - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Web Server

Microsoft .NET
Yes Yes
Framework 4.5

Supported Operating Environment 28

Product List eServices

eServices

Important
• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.
• Please note the following:
• Messaging Apps and Social Engagement information was moved to the Messaging Apps/
Social Engagement SOE page.
• Universal Contact Server information was moved to the Universal Contact Server SOE
page.

Supported Operating Systems

Bot Gateway Server Support

OS Family Operating System Release Conditions

Red Hat Enterprise Supported starting with
Linux 9.0+
Linux 7 9.0.004.08.
Red Hat Enterprise Supported starting with
Linux 9.0+
Linux 8 9.0.008.05.
Supported starting with
Windows Windows Server 2012 9.0+
9.0.004.08.
Supported starting with
Windows Windows Server 2016 9.0+
9.0.004.08.
Supported starting with
Windows Windows Server 2019 9.0+
9.0.008.05.

Content Analyzer (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.305+
Red Hat Enterprise Discontinued as of June
Linux 8.5.0 - 8.5.2
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.5.1 - 8.5.2
Linux 6 November 30, 2020

Supported Operating Environment 29

Product List eServices

OS Family Operating System Release Conditions

Red Hat Enterprise Supported starting with
Linux 8.5.305+
Linux 7 8.5.305.03
Red Hat Enterprise Supported starting with
Linux 9.0.0+
Linux 8 9.0.001.04.
Discontinued as of June
Windows Windows Server 2008 8.5.0 - 8.5.2
30, 2020
Support discontinued as
Windows Windows Server 2012 8.5 - 9.0
of 9.0.001.03.
Windows Windows Server 2016 8.5.305+
Supported starting with
Windows Windows Server 2019 9.0+
9.0.001.03.

eServices Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions

Support starting with
Linux CentOS Linux 7 8.5.3
8.5.301.09.
Red Hat Enterprise Discontinued as of June
Linux 8.5.0 - 8.5.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.5.1 - 8.5.302
Linux 6 November 30, 2020
Supported for use on
Red Hat Enterprise Kernel Virtual Machine
Linux 8.5.3+
Linux 7 (KVM) starting with
8.5.300.09.
Red Hat Enterprise Supported starting with
Linux 9.0.0+
Linux 8 9.0.003.07.
Discontinued as of June
Windows Windows Server 2008 8.5.0 - 8.5.302
30, 2020
Support discontinued as
Windows Windows Server 2012 8.5 - 9.0
of 9.0.003.06.
Windows Windows Server 2016 8.5.304+
Supported starting with
Windows Windows Server 2019 9.0+
9.0.003.03.

eServices Server Components Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.

Supported Operating Environment 30

Product List eServices

• eServices server components include Classification Server, Chat Server, E-mail Server,
Interaction Server, Interaction Server Proxy, SMS Server, and Training Server. It also
includes the following groups of servers: Web API (Web API Server, Web API Server for
WebLogic, Web API Server for WebSphere, .NET Web API Server and Samples)
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.
• Web Collaboration is not supported on AIX.

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX 8.0.2+
5L for POWER) 7.1 31, 2020
Supported by
Linux CentOS Linux 7 8.5.1+ Interaction Server
8.5.104.13
Supported by
Linux CentOS Linux 7 8.5.2+ Interaction Server Proxy
8.5.201.00+
Supported by the
following:

• Chat Server starting

with 8.5.301.06
• Classification Server
Linux CentOS Linux 7 8.5.3+
starting with
8.5.300.03
• Training Server
starting with
8.5.305.01

Note the following:

• Classification Server
starting with
8.5.300.03, with
Linux Oracle Linux 7 8.5.3+ Oracle Linux 7,
coupled with
Unbreakable
Enterprise Kernel
Release 4.

Supported Operating Environment 31

Product List eServices

OS Family Operating System Release Conditions

• Chat Server, starting

with 8.5.306.03.

Red Hat Enterprise Discontinued as of June

Linux 8.1+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.4+
Linux 6 November 30, 2020
Supported by following:

• Chat Server starting

with 8.5.102.08
• Classification Server
starting with
8.5.300.03,
including usage on a
Kernel Virtualization
Machine (KVM)
• E-mail Server
Red Hat Enterprise starting with
Linux 8.5.1+
Linux 7 8.5.104.13
• Interaction Server
starting with
8.5.107.06
• Interaction Server
Proxy starting with
8.5.107.14
• Training Server
starting with
8.5.305.01

Supported by E-mail
Red Hat Enterprise
Linux 8.5.2+ Server starting with
Linux 8
8.5.200.02.
Supported by Chat
Red Hat Enterprise
Linux 8.5.3+ Server starting with
Linux 8
8.5.314.02
Supported by the
following:

• Interaction Server
starting with
9.0.000.10.
Red Hat Enterprise
Linux 9.0+
Linux 8 • Interaction Server
Proxy starting with
9.0.000.03.
• Classification Server
starting with

Supported Operating Environment 32

Product List eServices

OS Family Operating System Release Conditions

9.0.000.07.
• Interaction Server
Cluster Plug-in for
GAX starting with
version 9.0.000.00.
• Training Server
starting with
9.0.000.08

Discontinued as of
Solaris Solaris SPARC 64-bit 10 7.6 - 8.1
December 31, 2020.
Discontinued as of
Solaris Solaris SPARC 64-bit 10 7.6 - 8.5
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.1+
30, 2020
Supported by the
following:

• Classification Server
starting with
8.5.000.14
No longer supported by the
following:

Windows Windows Server 2012 8.5+ • Chat Server as of

8.5.314.02
• E-mail Server as of
8.5.202.02
• Classification Server
as of 9.0.000.08
• Training Server as of
9.0.000.08

Supported by the
following:

• E-mail Server
starting with
8.5.104.13
• Chat Server starting
Windows Windows Server 2016 8.5+ with 8.5.201.05
• Classification Server
starting with
8.5.301.01
• Interaction Server
starting with

Supported Operating Environment 33

Product List eServices

OS Family Operating System Release Conditions

8.5.201.05
• Interaction Server
Proxy starting with
8.5.201.00
• Training Server
starting with
8.5.305.01
• Interaction Server
Cluster Plug-in for
GAX starting with
version 9.0.000.00

Supported by the
following:

• Chat Sever starting

with 8.5.314.02
• E-mail Server
starting with
Windows Windows Server 2019 8.5.3 8.5.200.02
• Interaction Server
starting with
8.5.304.07
• Interaction Server
Proxy starting with
8.5.304.02

Supported by the
following:

• Training Server
starting with
9.0.000.08
• Classification Server
Windows Windows Server 2019 9.0.0+
starting with
9.0.000.07
• Interaction Server
Cluster Plug-in for
GAX starting with
version 9.0.000.00

Knowledge Manager (Legacy) Support

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows 7 8.0.1+
30, 2020.

Supported Operating Environment 34

Product List eServices

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.0.1-8.5.1
30, 2020

Privacy Manager (Plugin for Genesys Administrator Extension) Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.305+
Red Hat Enterprise Discontinued as of June
Linux 8.5.0 - 8.5.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.5.1 - 8.5.300
Linux 6 November 30, 2020
Support starting with
8.5.300.10, including
Red Hat Enterprise
Linux 8.5.3 use on a Kernel
Linux 7
Virtualization Machine
(KVM).
Red Hat Enterprise Supported starting with
Linux 9.0.0+
Linux 8 9.0.001.06.
Discontinued as of June
Windows Windows Server 2008 8.5.0 - 8.5.300
30, 2020
Support discontinued as
Windows Windows Server 2012 8.5 - 9.0
of 9.0.001.05.
Windows Windows Server 2016 8.5.305+
Supported starting with
Windows Windows Server 2019 9.0+
9.0.001.05.

Supported Browsers

Notes:

• For browser support information of Genesys Widgets, see Supported Operating

Environment: Genesys Widgets.

Conditions/
Component Browser Release
Limitations
Content Analyzer
(Plugin for Genesys
Firefox ESR 8.5.2+
Administrator
Extension)

Supported Operating Environment 35

Product List eServices

Conditions/
Component Browser Release
Limitations
Content Analyzer
(Plugin for Genesys
Google Chrome 8.5.2+
Administrator
Extension)
Content Analyzer
(Plugin for Genesys Microsoft Edge Starting with version
9.0.0+
Administrator Chromium 9.0.001
Extension)
Content Analyzer
(Plugin for Genesys
Microsoft IE11 8.5.2+
Administrator
Extension)
eServices Manager
(Plugin for Genesys
Firefox ESR 8.5+ Tested with version 46
Administrator
Extension)
eServices Manager
(Plugin for Genesys
Google Chrome 8.5+
Administrator
Extension)
eServices Manager
(Plugin for Genesys Microsoft Edge Starting with version
9.0.0+
Administrator Chromium 9.0.002
Extension)
eServices Manager
(Plugin for Genesys
Microsoft IE11 8.5+
Administrator
Extension)
Interaction Server
Cluster (Plugin for Minimum supported
Firefox ESR 8.5.1+
Genesys Administrator version: 38
Extension)
Interaction Server
Cluster (Plugin for Minumum supported
Google Chrome 8.5.1+
Genesys Administrator version: 44
Extension)
Interaction Server
Cluster (Plugin for
Microsoft IE11 8.5.1+
Genesys Administrator
Extension)
Privacy Manager (Plugin
for Genesys
Firefox ESR 8.5.1+
Administrator
Extension)
Privacy Manager (Plugin
for Genesys
Google Chrome 8.5+
Administrator
Extension)
Privacy Manager (Plugin Microsoft Edge 9.0.0+ Starting with version

Supported Operating Environment 36

Product List eServices

Conditions/
Component Browser Release
Limitations
for Genesys
Administrator Chromium 9.0.001
Extension)
Privacy Manager (Plugin
for Genesys
Microsoft IE11 8.5+
Administrator
Extension)

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Not supported by Chat Server
Cassandra 2 8.5.1 - 8.5.3
starting with 8.5.314.02.
Supported in high availability
Cassandra 3.11 8.5.3+ mode by Chat Server starting
with 8.5.307.04.
Supported in high availability
Cassandra 4.0.x 8.5.3+ mode by Chat Server starting
with 8.5.316.02.
IBM DB2 10 8.1.4+ Discontinued December 31, 2020
IBM DB2 9.7 8.1+ Discontinued December 31, 2020
MS SQL Server 2008 8.0.1+ Discontinued as of June 30, 2020.
Not supported by Interaction
MS SQL Server 2012 8.5+
Server starting with 8.5.2.
Also supports AlwaysOn Cluster
with Synchronous Mirroring
capability. Not supported by
MS SQL Server 2012 Cluster 8.5+
Interaction Server and
Interaction Server Proxy starting
from 8.5.2.
MS SQL Server 2014 8.5.1+ Supported by Interaction Server

Supported Operating Environment 37

Product List eServices

Database Release Conditions/Limitations

starting with 8.5.108.05.
Supported by Interaction Server
MS SQL Server 2014 Cluster 8.5.1+ starting with 8.5.108.05. Also
supports AlwaysOn capability.
Supported by Interaction Server
MS SQL Server 2016 8.5+
starting with 8.5.201.05.
Supported by Interaction Server
MS SQL Server 2016 Cluster 8.5.1+ starting with 8.5.201 with
AlwaysOn capability.
Supported by Interaction Server
MS SQL Server 2017 8.5.3
starting with 8.5.300.07.
Supported by Interaction Server
MS SQL Server 2019 8.5.3+
starting with 8.5.306.04
Supported by Interaction Server
MS SQL Server 2019 Cluster 8.5.3+ starting with 8.5.306.04 with
AlwaysOn capability.
Discontinued as of December 31,
Oracle 11g RAC 8.1+
2020.
Oracle 12c R1 8.5+
Oracle 12c R1 RAC 8.5+ SCAN is not supported.
Discontinued as of March 31,
Oracle 12c R2 8.5.3
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5.3
2022.
Oracle 18c 8.5.3+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5.3+ Discontinued as of June 30, 2021.
Supported by Interaction Server
Oracle 19c 8.5.3+
starting with 8.5.307.02.
Supported by Interaction Server
starting with 8.5.307.02. Support
Oracle 19c RAC 8.5.3+ includes Transparent Application
Failover (TAF). SCAN is not
supported.
Supported by Interaction Server
PostgreSQL 10 8.5.2+
starting with 8.5.2.
Supported by Interaction Server
PostgreSQL 12 9.0.0+
starting with 9.0.003.06.
Supported by Interaction Server
PostgreSQL 13 9.0.0+
starting with 9.0.009.03.
Supported by Interaction Server
PostgreSQL 14 9.0.0+
starting with 9.0.010.07
Interaction Server - Last
PostgreSQL 9.6 8.5.2+
supported version: 9.0.004.07

Supported Operating Environment 38

Product List eServices

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to eServices.

Component Release Interface Conditions

eServices 8.1 Interaction Server
eServices 8.1.3+ E-mail Server
eServices no direct interface License Server
eServices no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Bot Gateway Server - Prerequisites

Supported Operating Environment 39

Product List eServices

Bot Gateway Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0+

Oracle Java 8
Developer's Kit (JDK), Yes No Release: 9.0+
OpenJDK 8
Transport Layer Security
Yes No Release: 9.0+
1.2

Classification Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0+
OpenJDK 11 Yes No
Starting with 9.0.000.02
Release: 8.1.3 - 8.5.3
Oracle Java 7
Yes No Discontinued as of
Developer's Kit (JDK)
December 11, 2018.
Oracle Java 8 Release: 8.5.1+
Yes No
Developer's Kit (JDK) Starting with 8.5.110.03

Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Supported Operating Environment 40

Product List eServices

Content Analyzer (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Genesys Administrator Extension

Release: 8.5.2
8.5.220.25-8.5.260.XX No Yes Tested with GAX
8.5.220.25
Release: 9.0.0
Note the following:

• Tested with GAX

8.5.290.09
8.5.290.09 + No Yes • Tested with GAX
9.0.001.37
• Tested with GAX
9.0.100.56
• New text

Release: 8.5.3
Note the following:

• Tested with GAX

8.5.290.09-9.0.001.XX No Yes
8.5.290.09
• Tested with GAX
9.0.001.37

Digital Messaging Server - Prerequisites

Supported Operating Environment 41

Product List eServices

Digital Messaging Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.1+
OpenJDK 11 Yes No Support starts with
9.1.002.02.

Email Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.1+
OpenJDK 11 Yes No Support starts with
8.5.106.01.
Release: 8.1.4 - 8.5.1
Oracle Java 7 Yes No Discontinued as of June
28, 2019.
Release: 8.5.1+
Oracle Java 8 Yes No Support starts with
8.5.103.11.

eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Supported Operating Environment 42

Product List eServices

eServices Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Genesys Administrator Extension

GAX 8.5.210.10 - GAX

No Yes Release: 8.5.1
8.5.260.xx
GAX 8.5.220.25 - GAX
No Yes Release: 8.5.2
8.5.260.xx
GAX 8.5.240.19 - GAX Release: 8.5.300.09 -
No Yes
8.5.260.xx 8.5.301.09
Release: 8.5.3
GAX 8.5.270.06 No Yes Support starts with
8.5.302.02.
Release: 8.5.3
GAX 8.5.290.09 - GAX
No Yes Supports starts with
9.0.001.xx
8.5.304.10.
GAX 8.5.290.09 - GAX
No Yes Release: 9.0.000.09
9.0.001.xx
GAX 8.5.290.09 - GAX Release: 9.0.001.08 -
No Yes
9.0.101.xx 9.0.003.03
Release: 9.0
GAX 8.5.290.09+ No Yes Support starts with
9.0.003.05.

Interaction Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.3
OpenJDK 11 Yes No
Note the following:

Supported Operating Environment 43

Product List eServices

Interaction Server - Prerequisites

• Starting with
8.5.302.12
• Required only for the
following optional
functionalities
• JMS and Kafka
Capture Points
• XML
transformations
• JMS and Groovy
Event Loggers

Release: 8.5.3
Note the following:

• Starting with
8.5.302.12
• Required only for the
following optional
OpenJDK 8 Yes No functionalities
• JMS and Kafka
Capture Points
• XML
transformations
• JMS and Groovy
Event Loggers

Interaction Server Cluster (Plugin for Genesys Administrator Extension) -

Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Genesys Administrator Extension

GAX 8.5.240.19+ No Yes Release: 8.5.1+

Supported Operating Environment 44

Product List eServices

Interaction Server Cluster (Plugin for Genesys Administrator Extension) -

Prerequisites

GAX 9.0.001.37 No Yes Release: 9.0.0+

GAX 9.0.101.29 No Yes Release: 9.0.0+

Third-Party Component Prerequisites

Release: 8.5.2+
OpenJDK 11 Yes No Starting with version
8.5.200.08
Release: 8.5.2+
OpenJDK 8 Yes No Starting with version
8.5.200.08
Oracle Java 8
Yes No Release: 8.5.1+
Developer's Kit (JDK)

Knowledge Manager (Legacy) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Library Dependencies

Release: 8.5.0
Oracle Java 6 JDK 6 32-bit only, is
Yes No
Developer's Kit (JDK) used with 8.5.0 of
Knowledge Manager.
Release: 8.5.1
Oracle Java 7
Yes No JDK 7 is used with 8.5.1
Developer's Kit (JDK)
of Knowledge Manager.

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Supported Operating Environment 45

Product List eServices

Privacy Manager (Plugin for Genesys Administrator Extension) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Genesys Administrator Extension

Release: 8.5.3
Note the following:

• Support starting with

8.5.240.19 - 8.5.260.XX No Yes
8.5.300.10
• Tested with GAX
8.5.240.19

Release: 8.5.3
Note the following:

• Support starts with

8.5.305.01.
8.5.290.09 - 9.0.001.XX No Yes
• Tested with GAX
8.5.290.09
• Tested with GAX
9.0.001.37

Release: 9.0.0
Note the following:

• Support starts with

9.0.100 + No Yes
9.0.001.04.
• Tested with GAX
9.0.100.56

GAX 8.5.210.10 -
No Yes Release: 8.5.1
8.5.260.xx

Training Server - Prerequisites

Third-Party Acquired by Provided by Genesys Conditions/

Supported Operating Environment 46

Product List eServices

Training Server - Prerequisites

Component
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0+
OpenJDK 11 Yes No Supported starting with
9.0.000.07
Oracle Java 7
Yes No Release: 7.6 - 8.5.1
Developer's Kit (JDK)
Release: 8.5.1+
Oracle Java 8
Yes No Supported starting with
Developer's Kit (JDK)
8.5.110.03.

Web API Server (Legacy) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Supported Combinations of Web Servers and Servlet Engines

AIX; DB2; IBM Release: 8.5

WebSphere & HTTP Yes No Discontinued December
Server 31, 2020
Release: 8.5
WebAPI 8.5 supports
Linux; Apache/Tomcat Yes No
RHEL 6.5, Apache 2.4,
Tomcat 6, 7
Release: 8.5
WebAPI 8.5 supports Apache
Solaris; Oracle; Apache/
2.4, Tomcat 6, 7, WebSphere
Tomcat; IBM WebSphere 8.5, WebLogic 12cR3.
Yes No
and HTTP Server; BEA
WebLogic Solaris support
discontinued as of
December 31, 2020.

Supported Operating Environment 47

Product List eServices

Web API Server (Legacy) - Prerequisites

Third-Party Library Dependencies

Release: 7.2 - 8.0.11

Apache HTTP Server 2.0
Apache HTTP Server No Yes (7.2 - 7.5) 2.2.4 (7.6)
2.2.11 (8.0) 2.2.14
(8.0.1+)
Release: 7.2+
Tomcat 5.5 with WebAPI
Apache Tomcat No Yes 7.2 Tomcat 6.0 with
WebAPI 7.6+ Tomcat 7.0
with WebAPI 8.5
Release: 7.2 - 8.0.11
BEA WebLogic 8.1 with
BEA WebLogic Yes No WebAPI 7.2 - 7.6.1 BEA
WebLogic 9.2 with
WebAPI 8.0+
Release: All
IBM WebSphere 6.0 (7.2
- 7.6.1); WebSphere 6.1
IBM WebSphere Yes No
(8.0+); WebSphere 7.0
(8.1.0); WebSphere 8.5
(8.1.2+)
Release: 8.5
Jetty Yes No Jetty 8 and 9 supported
by WebAPI 8.5 only
Release: 8.0.1+
IIS 6.0 and IIS 7.0
Microsoft IIS Yes No (8.0.1+) IIS is not
supported with WebAPI
8.5
Release: All
JDK 1.4.2 (7.0.1 - 7.6.1);
JDK 1.5 (7.6); JDK 1.6
(8.0+); JDK 1.7 (8.5+)
From Release 8.0.1, Web
Oracle Java Developer's
Yes No API Server supports the
Kit (JDK)
JDK version that is
included in the
supported configuration
Web Server/Application
Server.
Release: 8.5
WebLogic 12cR3
Oracle WebLogic Yes No
supported by WebAPI
8.5 only

Supported Operating Environment 48

Product List Framework

Framework

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 49

Product List Framework

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• With your Red Hat Linux subscription, be sure to download the following 32-bit compatibility libraries, as these must be installed before installing Genesys
components:
• glibc.i686
• libnsl.i686
• libcrypt.i686
• openssl-devel
• compat-openssl10.i686
• libxcrypt.i686
• libstdc++.i686
• libstdc++-devel.i686

Supported Operating Environment 50

Product List Framework

OS Family OS Release Conditions

Only supported by DB
Server starting with
8.1.301.18. Refer to
Management
Linux CentOS Linux 7 8.1.3+
Framework Release
notes for specific
framework server
versions.
Support for this
operating system
includes the following
components, starting
with the version listed:

• Configuration
Database
Maintenance Scripts
8.5.100.19
• Configuration Server
8.5.101.18
Linux CentOS Linux 7 8.5.1+
• Genesys Security
Pack on UNIX
8.5.100.14
• Local Control Agent
8.5.100.23
• Message Server
8.5.100.14
• Solution Control
Server 8.5.100.26

Only supported by DB
Server starting with
8.1.302.05, coupled
with Unbreakable
Enterprise Kernel
Linux Oracle Linux 7 8.1.3+ Release 4.x. Refer to the
Management
Framework Release
Notes for specific
Framework server
versions.
Coupled with
Unbreakable Enterprise
Kernel Release 4.1, this
operating system is
Linux Oracle Linux 7 8.5.1+
supported by the
following components
starting with the version
specified:
OS Family OS Release Conditions

Supported Operating Environment 51

Product List Framework

OS Family OS Release Conditions

• Configuration Database
Maintenance Scripts
8.5.100.22
• Configuration Server
8.5.101.28
• Genesys Security Pack
on UNIX 8.5.100.18
• Local Control Agent
8.5.100.29
• Message Server
8.5.100.23
• Solution Control Server
8.5.100.36

Support for this

operating system
includes the following
components, starting
with the version listed:
• Message Server
8.5.100.09
• Configuration Database
Maintenance Scripts
8.5.100.06
Red Hat Enterprise • Configuration Server
Linux 8.5.1+
Linux 7 8.5.100.17
• Local Control Agent
8.5.100.15
• Security Pack on UNIX
8.5.100.10
• SNMP Master Agent
8.5.100.07
• Solution Control Server
8.5.100.13

Support for this

operating system
includes the following
components, starting
Red Hat Enterprise with the version listed:
Linux 8.5.1+
Linux 8
• Configuration Server -
8.5.101.50
• Database Server -

OS Family OS Release Conditions

Supported Operating Environment 52

Product List Framework

OS Family OS Release Conditions

8.5.100.06
• Local Control Agent -
8.5.100.36
• Solution Control Server -
8.5.100.46
• Security Pack on UNIX -
8.5.100.23
• Message Server -
8.5.100.30
• Configuration Database
Maintenance Scripts -
8.5.100.24
Refer to the information
mentioned about Red
Hat in the Notes column
above.
Note the following:

• Support starts with

Windows Windows 10 8.1+ 8.1.101.
• Internet Explorer 11
is required.

Windows Windows 10 8.1.3 Starting with 8.0.301.05

Windows Windows Server 2012 8.1.100.06+
Windows Windows Server 2012 8.1.3 Starting with 8.0.301.05
Windows Windows Server 2012 8.1.3+
Note the following:
• Support starts with
Windows Windows Server 2016 8.1+ 8.1.101.
• Internet Explorer 11 is
required.

Windows Windows Server 2016 8.1.3 Starting with 8.0.301.05

Support for this
operating system
includes the following
components, starting
with the version listed:
Windows Windows Server 2016 8.5.1+
• DB Server 8.1.301.16
• Configuration Server
8.5.101.11

OS Family OS Release Conditions

Supported Operating Environment 53

Product List Framework

OS Family OS Release Conditions

• Message Server
8.5.100.14
• Local Control Agent
8.5.100.22
• Solution Control Server
8.5.100.25

Support for this

operating system
includes the following
components, starting
with the version listed:
• Configuration Database
Maintenance Scripts
8.5.100.24
• Configuration Server
Windows Windows Server 2019 8.5.1+ 8.5.101.33
• DB Server 8.1.302.09
• Local Control Agent
8.5.100.32
• Message Server
8.5.100.25
• Solution Control Server
8.5.100.40

Support for this

operating system
includes the following
components, starting
with the version listed:
• Configuration Database
Maintenance Scripts
8.5.100.26
• Configuration Server
Language Pack
Windows Windows Server 2022 8.5.1+
8.5.100.07
• Configuration Server
8.5.102.04
• DB Server 8.5.100.23
• Local Control Agent
8.5.100.42
• Message Server
8.5.100.41

OS Family OS Release Conditions

Supported Operating Environment 54

Product List Framework

OS Family OS Release Conditions

• Solution Control Server

8.5.100.62

OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys Administrator 8.1+ does not require a database to operate. However, certain
Genesys Administrator features do have access to databases, such as the Centralized
logging and Outbound Contact. For these purposes, Genesys Administrator uses DB
Server and, if a solution supports storing data in a particular database, Genesys
Administrator can access it through DB Server.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.
• Starting with release 8.5, all versions of Informix, and Sybase database support have
been discontinued.

Database Release Conditions/Limitations

Genesys does not support
MS SQL Server 2012 8.1.3+ Windows authentication mode of
MSSQL database.
Note the following: AlwaysOn
Cluster with sync mirroring
MS SQL Server 2012 Cluster 8.5+
capability is supported for
Framework Business Continuity.

Supported Operating Environment 55

Product List Framework

Database Release Conditions/Limitations

DB Server 8.1.301 is required if
accessing latest MSSQL Server/
Cluster from applications,
configured to use DB Server.
Supported by DB Server starting
MS SQL Server 2014 8.5.1+
with 8.1.301.
AlwaysOn Cluster with sync
mirroring capability is supported
for Framework Business
Continuity. DB Server 8.1.301 is
MS SQL Server 2014 Cluster 8.5.1+
required if accessing latest
MSSQL Server/Cluster from
applications, configured to use
DB Server.
Note the following support
starting with the version
MS SQL Server 2016 8.5.1+ indicated: DB Server 8.1.301.14;
Configuration Server 8.5.101.07;
Message Server 8.5.100.13
AlwaysOn Cluster with sync
mirroring capability is supported
for Framework Business
Continuity. DB Server 8.1.301 is
MS SQL Server 2016 Cluster 8.5.1+
required if accessing latest
MSSQL Server/Cluster from
applications, configured to use
DB Server.
Supported by DB Server starting
MS SQL Server 2017 (Linux) 8.1.3+
with 8.1.302.01.
Note the following support
starting with the version
MS SQL Server 2017 (Linux) 8.5.1+ indicated: Configuration Server
8.5.101.20; Message Server
8.5.100.16
Note the following support
starting with the version
indicated: Configuration Server
MS SQL Server 2017 (Windows) 8.1.3+ 8.5.101.77; Message Server
8.5.100.31; DB Server
8.5.100.07. Note: Supported by
PostgreSQL client 10.1
Supported by DB Server starting
MS SQL Server 2017 (Windows) 8.1.3+
with 8.1.302.02.
Note the following support
starting with the version
MS SQL Server 2017 (Windows) 8.5.1+ indicated: Configuration Server
8.5.101.22; Message Server
8.5.100.19
AlwaysOn Cluster with sync
MS SQL Server 2017 Cluster 8.5.1+ mirroring capability is supported
for Framework Business

Supported Operating Environment 56

Product List Framework

Database Release Conditions/Limitations

Continuity. Note the following
support starting with the version
indicated: Configuration Server
8.5.101.22; Message Server
8.5.100.19; DB Server
8.1.302.02;
Note the following support
starting with the version
indicated: Configuration Server
MS SQL Server 2019 8.5.1+
8.5.101.50; DB Server
8.5.100.06; Message Server
8.5.100.30
AlwaysOn Cluster with sync
mirroring capability is supported
for Framework Business
Continuity.Note the following
MS SQL Server 2019 Cluster 8.5.1+ support starting with the version
indicated: Configuration Server
8.5.101.50; DB Server
8.5.100.06; Message Server
8.5.100.30
Supported by DB Server starting
Oracle 12c R1 8.1.3+
with 8.1.301.
Supported by DB Server starting
Oracle 12c R1 RAC 8.1.3+
with 8.1.301.
Oracle 12c R1 RAC 8.5+
Discontinued as of March 31,
Oracle 12c R2 8.1.3+
2022.
Discontinued as of March 31,
Oracle 12c R2 8.5+
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.1.3+
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5+
2022.
Oracle 18c 8.1.3+ Discontinued as of June 30, 2021.
Oracle 18c 8.5.1+ Discontinued as of June 30, 2021.
Support of Oracle 19c and RAC
server: Configuration Server
8.5.101.50; DB Server
8.5.100.06; Message Server
Oracle 19c 8.5.1+ 8.5.100.30. Support of Oracle
19c dbclient: Configuration
Server 8.5.101.92, Message
Server 8.5.100.36, DB Server
8.5.100.12
Oracle Golden Gate 8.5+
Supported by DB Server starting
PostgreSQL 10.1 8.1.3+
with 8.1.302.01.

Supported Operating Environment 57

Product List Framework

Database Release Conditions/Limitations

Note the following support
starting with the version
PostgreSQL 10.1 8.5.1+ indicated:Configuration Server
8.5.101.20; Message Server
8.5.100.16.
Note the following support
starting with the version
indicated: Configuration Server
PostgreSQL 12 8.5.1+ 8.5.101.77; Message Server
8.5.100.31; DB Server
8.5.100.07. Note: Supported by
PostgreSQL client 10.1
Support for PostgreSQL 13:
Configuration Server 8.5.101.89,
PostgreSQL 13 8.5.1+
Message Server 8.5.100.35, DB
Server 8.5.100.11

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Framework.

• This section provides IPv6 information for Configuration Server, DB Server, Local Control
Agent, Message Server, SNMP Master Agent, Solution Control Interface, and Solution
Control Server.

Component Release Interface Conditions

Configuration Server 8.1 License Server
Management
Configuration Server 8.1
Framework

Supported Operating Environment 58

Product List Framework

Component Release Interface Conditions

Configuration Server/
Proxy
Management
Framework
DB Server 8.1
Configuration Server/
Proxy
DB Server no direct interface License Server
Local Control Agent 8.1 Solution Control Server
Local Control Agent no direct interface License Server
Management
Framework
Local Control Agent no direct interface
Configuration Server/
Proxy
IPv6 is supported at all
interfaces to
components which use
Management
Message Server, for
Framework
Message Server 8.1 example, T-Server,
Configuration Server/
Universal Routing
Proxy
Server, SIP Server,
Outbound Contact
Server.
Message Server no direct interface License Server
Management
Framework
SNMP Master Agent 8.1
Configuration Server/
Proxy
IPv6 is supported at all
interfaces to
components which use
Management
Message Server, for
Solution Control Framework
8.0.3 example, T-Server,
Interface Configuration Server/
Universal Routing
Proxy
Server, SIP Server,
Outbound Contact
Server.
Solution Control Server 8.1 License Server
Management
Framework
Solution Control Server 8.1
Configuration Server/
Proxy

IPV6 Support for Additional Interfaces

Supported Operating Environment 59

Product List Framework

Notes:

• Release Support numbers refer to Framework.

• This section provides IPv6 information for Configuration Server, DB Server, Local Control
Agent, Message Server, SNMP Master Agent, Solution Control Interface, and Solution
Control Server.
• This section provides IPv6 information for Configuration Server, DB Server, Local Control
Agent, Message Server, SNMP Master Agent, Solution Control Interface, Solution Control
Server, and Stat Server.

Component Release Interface Conditions

Configuration
Management
Environment (CME) and
legacy UIs are excluded
Management User from IPv6 support. Use
Configuration Server 8.1
Interfaces Genesys Administrator
or Genesys
Administrator Extension
for all configuration and
management tasks.
Database Management
DB Server 8.1.1
Server (DBMS)
Configuration
Management
Environment (CME) and
legacy UIs are excluded
Management User from IPv6 support. Use
Solution Control Server 8.1
Interfaces Genesys Administrator
or Genesys
Administrator Extension
for all configuration and
management tasks.
Solution Control Server no support Third-party SNMP agent

Prerequisites

Supported Operating Environment 60

Product List Framework

Supported Operating Environment 61

Product List Framework

Supported Operating Environment 62

Product List Framework

Supported Operating Environment 63

Product List Framework

Supported Operating Environment 64

Product List Framework

Supported Operating Environment 65

Product List Framework

Supported Operating Environment 66

Product List Framework

Supported Operating Environment 67

Product List Framework

Supported Operating Environment 68

Product List Framework

Supported Operating Environment 69

Product List Framework

Supported Operating Environment 70

Product List Framework

Supported Operating Environment 71

Product List Framework

Supported Operating Environment 72

Product List Framework

Supported Operating Environment 73

Product List Framework

Supported Operating Environment 74

Product List Framework

Supported Operating Environment 75

Product List Framework

Supported Operating Environment 76

Product List Framework

Supported Operating Environment 77

Product List Framework

Supported Operating Environment 78

Product List Framework

Supported Operating Environment 79

Product List Framework

Supported Operating Environment 80

Product List Framework

Supported Operating Environment 81

Product List Framework

Supported Operating Environment 82

Product List Framework

Supported Operating Environment 83

Product List Framework

Supported Operating Environment 84

Product List Framework

Supported Operating Environment 85

Product List Framework

Supported Operating Environment 86

Product List Framework

Supported Operating Environment 87

Product List Framework

Supported Operating Environment 88

Product List Framework

Supported Operating Environment 89

Product List Framework

Supported Operating Environment 90

Product List Framework

Supported Operating Environment 91

Product List Framework

Supported Operating Environment 92

Product List Genesys Administrator Extension

Genesys Administrator Extension

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Administrator (GA) Support

OS Family Operating System Release Conditions

Windows Windows Server 2012 8.1.304+
Windows Windows Server 2016 8.1.310+
Starting with
Windows Windows Server 2019 8.1.311+
8.1.311.07.
Starting with
Windows Windows Server 2022 8.1.311+
8.1.311.07.

Genesys Administrator Extension (GAX) Support

OS Family Operating System Release Conditions

Starting with
Linux CentOS Linux 7 8.5.2+
8.5.290.20.
Red Hat Enterprise
Linux 8.5.2+
Linux 7
Red Hat Enterprise Starting with 9.0.100.72
Linux 9.0.1+
Linux 8 +
With 64-bit applications
Windows Windows Server 2012 8.1.4+ running natively on a
64-bit OS.
As per Oracle, this
version of Windows
Windows Windows Server 2016 8.5.260+
requires Java 8 version
1.8.0_111+.
Starting with
Windows Windows Server 2019 9.0.1+
9.0.100.72+

Supported Operating Environment 93

Product List Genesys Administrator Extension

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Genesys Administrator
Firefox ESR 8.0.2 - 8.1
(GA)
Genesys Administrator Microsoft Edge
9.0.1+
Extension Chromium
Genesys Administrator Versions 7 and 8 are
Apple Safari 8.5.2+
Extension (GAX) supported
Genesys Administrator
Firefox ESR 8.5+
Extension (GAX)
Starting from 8.5.2+,
Genesys Administrator
Google Chrome 8.1.2+ Chrome is supported on
Extension (GAX)
MAC OS X v10.9+.
Genesys Administrator
Microsoft Edge 8.5.24+
Extension (GAX)

Supported Database/DB Clusters

Notes:

• Genesys Administrator does not support the AlwaysOn Availability Groups feature.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

MS SQL Server 2012 8.1.4+
MS SQL Server 2014 8.5.24+

Supported Operating Environment 94

Product List Genesys Administrator Extension

Database Release Conditions/Limitations

Supports AlwaysOn Cluster with
Synchronous Mirroring capability.
However, JTDS, the third-party
JDBC driver that GAX uses, does
not officially support the
AlwaysOn configuration.
MS SQL Server 2014 Cluster 8.5.24+ Therefore, even though Genesys
successfully tested GAX with MS
SQL Server 2014 Cluster/
AlwaysOn, Genesys cannot
officially recommend anything
but a simple failover clustering
configuration.
MS SQL Server 2016 8.5.26+
Supports AlwaysOn Cluster with
Synchronous Mirroring capability.
However, JTDS, the third-party
JDBC driver that GAX uses, does
not officially support the
AlwaysOn configuration.
MS SQL Server 2016 Cluster 8.5.26+ Therefore, even though Genesys
successfully tested GAX with MS
SQL Server 2016 Cluster/
AlwaysOn, Genesys cannot
officially recommend anything
but a simple failover clustering
configuration.
MS SQL Server 2017 8.5.26+ Starting with 8.5.260.11
MS SQL Server 2019 9.0.1+ Starting with 9.0.103.06
Oracle 12c R1 8.1.4+
Oracle 12c R1 RAC 8.5.2+ SCAN is supported.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5.2+
2022.
Oracle 18c 9.0.100+ Discontinued as of June 30, 2021.
Oracle 18c RAC 9.0.100+ Discontinued as of June 30, 2021.
Enterprise Edition 19.0.0.0.0 is
Oracle 19c 9.0.100+
supported.
Oracle 19c RAC 9.0.100+ Starting with 9.0.100.56
PostgreSQL 10 8.5.2+ Starting with 8.5.220.47.
PostgreSQL 13 9.0.1+ Starting with 9.0.103.06
PostgreSQL 9.3 8.5.2+

Supported Operating Environment 95

Product List Genesys Administrator Extension

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release numbers refer to Genesys Administrator.

Component Release Interface Conditions

Management
Genesys Administrator Framework
8.1
(GA) Configuration Server/
Proxy
Genesys Administrator
no direct interface License Server
(GA)
Genesys Administrator
no direct interface License Server
Extension (GAX)

IPV6 Support for Additional Interfaces

Notes:

• Release numbers refer to Genesys Administrator.

Component Release Interface Conditions

Genesys Administrator 8.1 Browser to Genesys

Supported Operating Environment 96

Product List Genesys Administrator Extension

Component Release Interface Conditions

Administrator Extension
(GA)
backend

Prerequisites

Genesys Administrator (GA) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Windows Server 2019

Both Microsoft .NET

Framework 4.5 by
default (includes
ASP.NET 4.5) and
Yes No
Microsoft .NET
Framework 3.5 (includes
.NET 2.0 and 3.0)
installed.
Microsoft Internet
Information Services Yes No
(IIS) Version 10

Windows Server 2022

Both Microsoft .NET

Framework 4.5 by
default (includes
ASP.NET 4.5) and
Yes No
Microsoft .NET
Framework 3.5 (includes
.NET 2.0 and 3.0)
installed.
Microsoft Internet
Information Services Yes No
(IIS) Version 10

Supported Operating Environment 97

Product List Genesys Administrator Extension

Genesys Administrator (GA) - Prerequisites

Windows Server 2008 (except for R2)

ASP.NET 2.0 Yes No

Microsoft .NET
Yes No
Framework 3.5 SP1
Microsoft Internet
Information Services Yes No
(IIS) Version 7

Windows Server 2008 R2

ASP.NET 2.0 Yes No

Microsoft .NET
Yes No
Framework 3.5 SP1
Microsoft Internet
Information Services Yes No
(IIS) Version 7.5

Windows Server 2012

Both Microsoft .NET

Framework 4.5 by
default (includes
ASP.NET 4.5) and
Yes No
Microsoft .NET
Framework 3.5 (includes
.NET 2.0 and 3.0)
installed.
Microsoft Internet
Information Services Yes No
(IIS) Version 8.0

Windows Server 2012 R2

Both Microsoft .NET

Framework 4.5 by
default (includes
ASP.NET 4.5) and
Yes No
Microsoft .NET
Framework 3.5 (includes
.NET 2.0 and 3.0)
installed.
Microsoft Internet
Information Services Yes No
(IIS) Version 8.5

Supported Operating Environment 98

Product List Genesys Administrator Extension

Genesys Administrator Extension (GAX) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.260+
Apache/Tomcat 8 Yes No Support starts with
version 8.5.260
Release: 9.0.100+
Apache/Tomcat 9 Yes No GAX 9.0.100+ supports
Tomcat 9.0.36.
Release: 8.5.280+
Cometd 3.1.1 Yes No Older versionsuse
Cometd 2.8.0.
Release: 9.0.103+
CometD 5.0.6 Yes No Starting with
9.0.103.06.
Release: 8.5.270+
Hibernate 5 Yes No Older versions use
Hibernate 3.
Release: 8.5.270+
Jackson 2.9.4 Yes No Older versions use
Jackson 1.9.
Release: 8.5.2+
OpenJDK 8 Yes No Starting with
8.5.290.09.
Release: 8.1.2 -
8.5.250
Oracle Java 6 Runtime
Yes No JDK/JRE 6 is not
(JRE)
supported starting with
8.5.260.11.
Release: 8.1.4 -
8.5.290
JDK/JRE 7 is mandatory
Oracle Java 7 Runtime
Yes No to install GAX starting
(JRE)
with version 8.5.260.11
to 8.5.290.xx. It is not
supported in GAX 9.x.
Oracle Java 8 Runtime
Yes No Release: 8.5.2+
(JRE)
Oracle Java 8 Runtime
Yes No Release: 9.0.1+
(JRE)

Supported Operating Environment 99

Product List Genesys Administrator Extension

Genesys Administrator Extension (GAX) - Prerequisites

Note the following:

• Starting with
9.0.100.72
• Requires Java version
1.8.0_211 or later

Oracle JDK 1.8 Yes No Release: 9.0+

Release: 9.0+
Support is for OpenJDK
Oracle OpenJDK 11 Yes No
11 or later starting with
9.0.001.26.
Release: 9.0+
Support is for OpenJDK
Redhat OpenJDK 11 Yes No
11 or later starting with
9.0.001.26.
Spring 4.3.13 Yes No Release: 8.5.270+

Supported Operating Environment 100

Product List Genesys Agent Scripting

Genesys Agent Scripting

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Agent Scripting Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.1
Linux 7
Windows Windows 10 8.1
Discontinued as of June
Windows Windows 7 8.1
30, 2020.
Windows Windows 8 8.1
Discontinued as of June
Windows Windows Server 2008 8.1
30, 2020
Windows Windows Server 2012 8.1

Supported Operating Environment 101

Product List Genesys Agent Scripting

Genesys Agent Scripting User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 8.1
Discontinued as of June
Windows Windows 7 8.1
30, 2020.
Windows Windows 8 8.1
Discontinued as of June
Windows Windows Server 2008 8.1
30, 2020
Windows Windows Server 2012 8.1

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Genesys Agent Scripting
Microsoft IE 8.1 Version 11 is supported.
User Interface

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including MS SQL and Oracle.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest

Supported Operating Environment 102

Product List Genesys Agent Scripting

currently available patch sets.

Database Release Conditions/Limitations

MS SQL Server 2008 7.2 Discontinued as of June 30, 2020.
MS SQL Server 2012 8.1
Also supports AlwaysOn Cluster
MS SQL Server 2012 Cluster 8.1+ with Synchronous Mirroring
capability.
Discontinued as of December 31,
Oracle 11g 8.1
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.1
2020.
Oracle 12c R1 8.1

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Interface with the backend is based on AIL 7.6.3, which does not support IPv6.
• Release numbers refer to Genesys Agent Scripting.

Component Release Interface Conditions

Genesys Agent Scripting no support Interaction Server
Genesys Agent Scripting no support License Server

Supported Operating Environment 103

Product List Genesys Agent Scripting

Component Release Interface Conditions

Management
Framework
Genesys Agent Scripting no support
Configuration Server/
Proxy
Genesys Agent Scripting no support SIP Server/T-Server

IPV6 Support for Additional Interfaces

Notes:

• Release numbers refer to Genesys Agent Scripting.

Component Release Interface Conditions

Genesys Agent Scripting no support Chat Server
Universal Contact
Genesys Agent Scripting no support
Server/Proxy

Prerequisites

Genesys Agent Scripting - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Web Server

Apache HTTP 2.x Yes No

Apache Tomcat 5.0/5.5/
Yes No
6.0/7.0

Supported Operating Environment 104

Product List Genesys Agent Scripting

Genesys Agent Scripting - Prerequisites

Java Version-JRE 1.4.2/

Yes No
1.5/1.6/1.7/1.8
Microsoft IIS versions 6/
Yes No
7/7.5/8.0/8.5
WebSphere 5.1/6.0 Yes No

Supported Operating Environment 105

Product List Genesys Intelligent Automation (formerly GAAP)

Genesys Intelligent Automation (formerly

GAAP)
General Information - Genesys Intelligent Automation (formerly GAAP)
Previously, Genesys Intelligent Automation was known as Genesys App Automation Platform.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Intelligent Automation Server Support

Notes:

• This information applies to Intelligent Automation Server (VUI), Intelligent Automation

Messaging Server, and Intelligent Automation Server Integration Hub.

OS Family Operating System Release Conditions

R2, 64-bit Standard
Windows Windows Server 2012 9.0+
Edition
Support starts with
Windows Windows Server 2016 9.0+
9.0.104
Support starts with
Windows Windows Server 2019 9.0+
9.0.105

Supported Operating Environment 106

Product List Genesys Intelligent Automation (formerly GAAP)

Intelligent Automation Server User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 9.0+
R2, 64-bit Standard
Windows Windows Server 2012 9.0+
Editions
Support starts with
Windows Windows Server 2016 9.0+
9.0.104
Support starts with
9.0.114 Requires Visual
Windows Windows Server 2019 9.0+ C++ 2013
Redistribution packages
from Microsoft

Supported Browsers

Conditions/
Component Browser Release
Limitations
Supported on Windows
7, 8, 10, Windows
Server 2012 R2, Mac;
Genesys supports
Firefox from tested
version to latest version
Genesys Intelligent unless a bug is
Automation (formerly Firefox ESR 3.3+ introduced in either
GAAP) browser. For example,
Firefox introduces a bug
in version x that breaks
compatibility that is
fixed in x+1. Genesys
will support x-1 and x+1
but not x.
Supported on Windows
7, 8, 10, Windows
Server 2012 R2, Mac.
Genesys supports
Chrome from the tested
version to the latest
Genesys Intelligent version unless a bug is
Automation (formerly Google Chrome 3.3+ introduced in either
GAAP) browser. For example,
Chrome introduces a
bug in version x that
breaks compatibility
that is fixed in x+1.
Genesys will support x-1
and x+1 but not x.

Supported Operating Environment 107

Product List Genesys Intelligent Automation (formerly GAAP)

Conditions/
Component Browser Release
Limitations
Genesys Intelligent
Supported on Windows
Automation (formerly Microsoft Edge 3.3+
10
GAAP)
Genesys Intelligent Internet Explorer 11 is
Automation (formerly Microsoft IE 3.3+ NOT supported on
GAAP) Windows.

Supported Database/DB Clusters

Notes:

• Only the Standard Edition is supported for MS SQL Server.

Database Release Conditions/Limitations

Elasticsearch is no longer
Elasticsearch 9.0 supported from 9.0.110.xx
onwards.
No longer supported from
MS SQL Server 2016 9.0.101+
9.0.113.xx
Microsoft SQL Server 2017 (RTM-
MS SQL Server 2017 (Windows) 9.0.101+ CU25) (KB5003830) -
14.0.3401.7 (x64)
MS SQL Server 2019 9.0.1+ Starting from 9.0.114+
Oracle 19c 9.0+ Starting with 9.0.109
PostgreSQL is no longer
PostgreSQL 10 9.0.101+ supported from 9.0.110.xx
onwards.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 108

Product List Genesys Intelligent Automation (formerly GAAP)

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Genesys Intelligent Automation (formerly GAAP) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0.101+
Apache Tomcat 9.0.62 No Yes Supported from
9.0.101+
Release: 9.0.119+
Apache Tomcat 9.0.72 No Yes Supported Groovy
version is 4.0.2
Release: 9.0.0+
SNMP v2c Yes No
Starting with 9.0.109
Visual C++
Redistributable
Yes No Release: All
Packages for Visual
Studio 2013

Supported Combinations of OS/DB/Web/Application Servers

Oracle Java 8 Yes No

Supported Operating Environment 109

Product List Genesys Intelligent Automation (formerly GAAP)

Genesys Intelligent Automation (formerly GAAP) - Prerequisites

Developer's Kit (SDK) u112 (64-bit version)

Supported Operating Environment 110

Product List Genesys Co-browse

Genesys Co-browse
General Information - Genesys Co-browse
Genesys Co-browse includes the following components: Genesys Co-browse Server, Genesys Co-
browse Sample Reporting Templates, and Genesys Co-browse Plug-in for Workspace Desktop Edition.

Important
• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.
• The information below reflects support only where applicable.

Supported Operating Systems

Genesys Co-browse Support

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1.3
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.3+
Linux 6 November 30, 2020
Red Hat Enterprise Starting with
Linux 8.5.0+
Linux 7 8.5.003.07.
Red Hat Enterprise Starting with
Linux 9.0+
Linux 8 9.0.005.49.
Discontinued as of
Solaris Solaris SPARC 64-bit 10 8.1.3 - 8.5.0
December 31, 2020.
This version is not
Windows Windows Server 2008 8.1.3+ supported as of
9.0.005.49
Windows Windows Server 2012 8.5.0+
Windows Windows Server 2016 9.0
Supported by the
Windows Windows Server 2019 9.0+
following:

Supported Operating Environment 111

Product List Genesys Co-browse

OS Family Operating System Release Conditions

• Genesys Co-browse
Plug-in for
Workspace Desktop
Edition starting with
9.0.005.48
• Genesys Co-browse
Server starting with
9.0.005.49

Supported Browsers

Notes:

• For browsers tested, see Tested Browsers.

Conditions/
Component Browser Release
Limitations
Supports versions 9 and
10 for Desktop and iOS
Genesys Co-browse Apple Safari 8.1.3+
from 8.5.1. iOS support
starts from 8.5.101.02.
Genesys Co-browse Firefox ESR 8.1.3+
Supports Desktop and
Android from 8.5.1.
Genesys Co-browse Google Chrome 8.1.3+
Android support starts
from 8.5.101.02.
Starting with
Genesys Co-browse Microsoft Edge 8.5.1+
8.5.102.02.
Last supported:
9.0.005.55. As of
9.0.014.xx, Internet
Explorer 11 is no longer
supported. It means
Genesys Co-browse Microsoft IE11 8.1.3+
that, Co-browse can
work in this browser but
there will be no fixes or
improvements
associated with it.

Supported Operating Environment 112

Product List Genesys Co-browse

Supported Database/DB Clusters

Database Release Conditions/Limitations

Cassandra 1 8.1.3
Note the following:

• Only Cassandra 2.2.x is

supported, with the exception
of Cassandra 2.2.7, which is
not supported.
• As of 9.0.005.15 (06/25/19),
Cassandra 2.2 is no longer
supported. For this product, it
Cassandra 2.2 8.5 - 9.0 means that the database still
works but there will be no
fixes or improvements
associated with it.
• The support is completely
dropped in 9.0.014.07. It
means that Co-browse does
not work at all with
Cassandra 2.2.

Redis 3 9.0.0+ Starting with 9.0.005.15.

Redis 4 9.0.0+ Starting with 9.0.005.15.
Redis 5 9.0.0+ Starting with 9.0.005.15.
Starting with 9.0.005.43. Redis
Redis 6 9.0.0+
Sentinel Cluster is supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 113

Product List Genesys Co-browse

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Genesys Co-browse - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0+
OpenJDK 11 Yes No
Starting with 9.0.014.12
Release: 9.0+
OpenJDK 8 Yes No
Starting with 9.0.005.15
Release: 8.1.3 - 8.5.1
Java 7 is not supported
Oracle Java 7
Yes No starting with 8.5.104.01.
Developer's Kit (JDK)
JRE “only” not
supported.
Oracle Java 8
Yes No Release: 8.5.0+
Developer's Kit (JDK)
Oracle Java 8 Runtime Release: 9.0+
Yes No
Environment (JRE) Starting with 9.0.000.07

Supported Operating Environment 114

Product List Genesys Customer Experience Insights

Genesys Customer Experience Insights

General Information - Genesys Customer Experience Insights
Genesys Customer Experience Insights is often referred to as Genesys CX Insights, or simply GCXI.
This page also provides supported environment information for Reporting and Analytics Aggregates
(RAA), the aggregation engine that is required when GCXI is deployed with Genesys Info Mart. For
additional documentation about either product, see:

• Genesys CX Insights documentation

• Reporting and Analytics Aggregates documentation

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 115

Product List Genesys Customer Experience Insights

OS Family OS Release Conditions

Note the following:

• CentOS Linux 7.5 is supported

Linux CentOS Linux 7 9.0+ starting with GCXI 9.0.007.03
• CentOS Linux 7.9 is supported
starting with GCXI 9.0.016.02

Linux CentOS Linux 8 9.0+ Starting with GCXI 9.0.019.01

Note the following:
• RedHat Enterprise Linux 7.5 is
supported starting with GCXI
Linux Red Hat Enterprise Linux 7 9.0+ 9.0.007.03
• RedHat Enterprise Linux 7.9 is
supported starting with GCXI
9.0.016.02

Linux Red Hat Enterprise Linux 8 9.0+ Starting with GCXI 9.0.019.01
Compatible with RAA
Windows Windows Server 2019 100.0+
100.0.004.0100+ (9.0.004.01+)
OS Family OS Release Conditions

Supported Operating Environment 116

Product List Genesys Customer Experience Insights

Supported Browsers

Conditions/
Component Browser Release
Limitations
Windows and Mac OS
client. The latest version
Apple Safari 7 9.0+
of the browser is
supported.
Windows client, Linux
client, and Mac OS
client: version 36.x and
Firefox 9.0+
37.x. The latest version
of the browser is
supported.
Mac OS client: version
42.x and 43.x. The
Google Chrome 9.0+
latest version of the
browser is supported.
Windows client: version
41.x and 42.x. The
Google Chrome 9.0+
latest version of the
browser is supported.
Windows client:
supported on Windows
Microsoft Edge 9.0+ 10. The latest version of
the browser is
supported.
Windows client:
Standard mode only;
certification testing is
not performed for
Microsoft IE10 9.0+
compatibility view
mode. The latest
version of the browser is
supported.
Windows client:
Standard mode only;
certification testing is
not performed for
Microsoft IE11 9.0+
compatibility view
mode. The latest
version of the browser is
supported.
Windows client:
Standard mode only;
Microsoft IE8 9.0+
certification testing is
not performed for

Supported Operating Environment 117

Product List Genesys Customer Experience Insights

Conditions/
Component Browser Release
Limitations
compatibility view
mode. The latest
version of the browser is
supported.
Windows client:
Standard mode only;
certification testing is
not performed for
Microsoft IE9 9.0+
compatibility view
mode. The latest
version of the browser is
supported.

Supported Database/DB Clusters

Database Release Conditions/Limitations

Compatible with Genesys Info
MS SQL Server 2012 9.0+
Mart 8.1.3+
Compatible with Genesys Info
MS SQL Server 2016 9.0+
Mart 8.5.007+
Compatible with Genesys Info
Mart 8.5.007+; also supports
MS SQL Server 2016 Cluster 9.0+
AlwaysOn Cluster with
Synchronous Mirroring capability
Compatible with Genesys Info
MS SQL Server 2017 9.0+
Mart 8.5.014.19+
Compatible with RAA
MS SQL Server 2019 9.0+ 9.0.011.01+, and GCXI
100.0.028.0000+
Compatible with RAA
MS SQL Server 2019 Cluster 9.0+ 9.0.011.01+, and GCXI
100.0.028.0000+
Discontinued as of December 31,
Oracle 11g RAC 9.0+
2020.
Compatible with Genesys Info
Oracle 12c R1 RAC 9.0+
Mart 8.1+
Discontinued as of March 31,
Oracle 12c R2 RAC 9.0+
2022.
Oracle 18c RAC 9.0+ Discontinued as of June 30, 2021.
Compatible with RAA
Oracle 19c 8.5+
8.5.011.03+
Oracle 19c 9.0+ Compatible with GCXI

Supported Operating Environment 118

Product List Genesys Customer Experience Insights

Database Release Conditions/Limitations

9.0.014.02+
Compatible with Genesys Info
Oracle 19c RAC 9.0+
Mart 8.5.015.19+
Compatible with Genesys Info
Mart 8.5.011.18+; also GCXI /
PostgreSQL 10 9.0+ MicroStrategy Metadata and
History List databases are
supported
GCXI / MicroStrategy Metadata
PostgreSQL 11 9.0+ and History List databases are
supported, starting with 9.0.014
Compatible with RAA
9.0.001.03+; also GCXI /
MicroStrategy Metadata and
PostgreSQL 12 9.0+
History List databases are
supported, starting with GCXI
100.0.020
Compatible with RAA
9.0.011.01+; also GCXI /
MicroStrategy Metadata and
PostgreSQL 13 9.0+
History List databases are
supported, starting with GCXI
100.0.033.
Compatible with Genesys Info
Mart 8.5.007+; also GCXI /
PostgreSQL 9.6 9.0+ MicroStrategy Metadata and
History List databases are
supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 119

Product List Genesys Customer Experience Insights

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• This table lists third-party requirements for the most recent release of Genesys CX
Insights (GCXI) and Reporting and Analytics Aggregates (RAA). For information about
earlier releases or other requirements, see the Genesys CX Insights Deployment Guide
and Reporting and Analytics Aggregates Deployment Guide.

Genesys Customer Experience Insights - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 100.0+
Supported starting with
release 100.0.024.0000.

Provided in the Genesys

CX Insights Installation
11.3.0300.11047
Package. However, if
(MicroStrategy 2021, No Yes
you plan to install
Update 3)
optional MicroStrategy
report editing tools, you
must separately
download a compatible
version of the
MicroStrategy software.
Docker 19.03-ce, Yes No Release: 100.0+

Supported Operating Environment 120

Product List Genesys Customer Experience Insights

Genesys Customer Experience Insights - Prerequisites

20.10-ce
Release: 100.0+
Supported starting with
release 100.0.024.0000.

Kubernetes v1.24..v1.26 Yes No See the Kubernetes

documentation for more
information about the
latest release of
Kubernetes.

Genesys Products

Genesys Info Mart

No Yes Release: 9.0+
8.5.014.34+
Release: 9.0+
In scenarios where
Genesys CX Insights
release 9.0.016.03 or
later is deployed with
iWD release 9.0.012.07
or later, or with iWD
8.5.108.14 or a later 8.5
intelligent Workload
No Yes release, Genesys CX
Distribution 8.5 / 9.0
Insights automatically
enables only those
prompts, metrics, and
attributes in the
Genesys CX Insights for
iWD project that are
supported by the
installed release of iWD.
Reporting and Analytics
Aggregates (RAA) No Yes Release: 9.0+
9.0.001.10+

Supported Operating Environment 121

Product List Genesys Desktop

Genesys Desktop

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Agent Desktop Support

OS Family Operating System Release Conditions

Windows Windows 10 7.6.4+
Discontinued as of June
Windows Windows 7 7.6.3+
30, 2020.
Windows Windows 8 7.6.4+

Genesys Desktop Server Support

Notes:

• For AIX Power PC and Solaris SPARC: An asterisk (*) indicates the oldest operating
systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable
Components, including AIX Power PC, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.

OS Family Operating System Release Conditions

AIX Power PC AIX Power PC 64-bit (AIX 7.6.4 Discontinued December

Supported Operating Environment 122

Product List Genesys Desktop

OS Family Operating System Release Conditions

5L for POWER) 7.1 31, 2020
Red Hat Enterprise Discontinued as of June
Linux 7.6.3+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 7.6.4
Linux 6 November 30, 2020
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 7.6.3+
30, 2020

Genesys Supervisor Desktop Support

OS Family Operating System Release Conditions

Windows Windows 10 7.6.4+
Discontinued as of June
Windows Windows 7 7.6.3+
30, 2020.
Windows Windows 8 7.6.4+

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Genesys Agent Desktop Microsoft IE 7.6.4+ Version 11
Genesys Supervisor
Microsoft IE 7.6.4+ Version 11
Desktop

Supported Database/DB Clusters

No DB information at this time.

Supported Operating Environment 123

Product List Genesys Desktop

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Desktop.

Component Release Interface Conditions

Genesys Desktop no support Interaction Server
Genesys Desktop no support License Server
Management
Framework
Genesys Desktop no support
Configuration Server/
Proxy
Genesys Desktop no support SIP Server/T-Server

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Genesys Desktop.

Component Release Interface Conditions

Genesys Desktop no support Chat Server

Supported Operating Environment 124

Product List Genesys Desktop

Component Release Interface Conditions

Universal Contact
Genesys Desktop no support
Server/Proxy

Prerequisites

Notes:

• These prerequisites are for Genesys Agent Desktop and Genesys Supervisor Desktop.

Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Supported Versions

Apache Web Server

No Yes Release: 7.6
2.2.14
IIS 5.0/IIS 6.0/IIS 7.0 Yes No Release: 7.6
Release: 7.6
JDK 1.4.2 Yes No Not supported by
Tomcat 6
JDK 1.5 Yes No Release: 7.6
JDK 1.6 Yes No Release: 7.6
Servlet Engine Tomcat
Yes No Release: 7.6
5.5
Servlet Engine Tomcat
No Yes Release: 7.6
6.0
WebLogic 8.1 Yes No Release: 7.6
WebSphere and Release: 7.6
WebSphere Express 6.0/ Yes No From Genesys Desktop
6.1/7/8.5 7.6.4 and higher.

Supported Operating Environment 125

Product List Genesys Desktop

Genesys Agent Desktop/Genesys Supervisor Desktop - Prerequisites

Supported Combinations of Web Servers and Servlet Engines

Release: 7.6
AIX with WebSphere
AIX support
HTTP Server/Servlet
discontinued as of
Engine
December 31, 2020
Solaris with Apache/
Release: 7.6
Tomcat or WebSphere
Solaris support
HTTP Server/Servlet
discontinued as of
Engine or Apache/BEA
December 31, 2020.
WebLogic
Windows with IIS/Tomcat
or Apache/Tomcat or
Release: 7.6
WebSphere HTTP
Server/Servlet Engine

Supported Operating Environment 126

Product List Genesys Info Mart

Genesys Info Mart

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Info Mart Server Support

OS Family Operating System Release Conditions

Note the following:

• Starting with
8.5.003.16
• Supported for use on
Kernel Virtual
Machine (KVM)
starting with
Linux CentOS Linux 7 8.5.003+
8.5.014.19.
• Genesys Info Mart
supports 64-bit
native mode and
64-bit compatibility
mode starting with
8.1.2.

Linux Oracle Linux 7 8.5.0+ Starting with 8.5.014.09

Red Hat Enterprise Discontinued as of
Linux 8.1.2+
Linux 6 November 30, 2020
Note the following:

• Starting with
8.5.003.16
Red Hat Enterprise • Supported for use on
Linux 8.5.0+
Linux 7 Kernel Virtual
Machine (KVM)
starting with
8.5.014.19.

Supported Operating Environment 127

Product List Genesys Info Mart

OS Family Operating System Release Conditions

• Genesys Info Mart

supports 64-bit
native mode and
64-bit compatibility
mode starting with
8.1.2.

Red Hat Enterprise

Linux 8.5.0 Starting with 8.5.015.19
Linux 8
Supported for Genesys
Info Mart Administration
Console starting with
Windows Windows Server 2012 8.1.3+
7.6.000.10 for Release
7.6, and with 8.0.001.01
for Release 8.0.
Supported for Genesys
Info Mart Administration
Console starting with
Windows Windows Server 2016 8.5.008+
7.6.000.10 for Release
7.6, and with 8.0.001.01
for Release 8.0.
Windows Windows Server 2019 8.5.015+ Starting with 8.5.015.07

Supported Browsers

Notes:

• GIM Manager is a Genesys Administrator Extension (GAX) plug-in, which you install on
the same host as your GAX application. As such, GIM Manager supports the operating
systems supported by GAX; see the Supported Operating Systems table on the Genesys
Administrator Extension page in this guide.

Supported Database/DB Clusters

Notes:

Supported Operating Environment 128

Product List Genesys Info Mart

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

MS SQL Server 2012 8.1.3+
Also supports AlwaysOn Cluster
MS SQL Server 2012 Cluster 8.5+ with Synchronous Mirroring
capability
MS SQL Server 2014 8.5.003+
Also supports AlwaysOn Cluster
MS SQL Server 2014 Cluster 8.5.007+ with Synchronous Mirroring
capability.
MS SQL Server 2016 8.5.007+
Also supports AlwaysOn Cluster
MS SQL Server 2016 Cluster 8.5.007+ with Synchronous Mirroring
capability
MS SQL Server 2017 8.5 Starting with 8.5.014.19
MS SQL Server 2019 8.5.015+ Starting with 8.5.015.07
Starting with 8.5.015.23. Also
MS SQL Server 2019 Cluster 8.5.015+ supports AlwaysOn Cluster with
Synchronous Mirroring capability.
Oracle 12c R1 8.1.4+
Oracle 12c R1 RAC 8.1.4+
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5.009.09+
2022.
Oracle 18c 8.5.0+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5+ Discontinued as of June 30, 2021.
Oracle 19c 8.5.0+ Starting with 8.5.014.34
Starting with 8.5.015.19.
Includes environments using
container databases (CDBs),
pluggable databases (PDBs),
Oracle 19c RAC 8.5.0
non-CDBs, or any combination of
these database types, with or
without Automatic Storage
Management (ASM).
PostgreSQL 10 8.5+ Starting with 8.5.011.18

Supported Operating Environment 129

Product List Genesys Info Mart

Database Release Conditions/Limitations

PostgreSQL 11 8.5.0+ Starting with 8.5.015.19
PostgreSQL 12 8.5.0+ Starting with 8.5.015.19
PostgreSQL 13 8.5.1+ Starting with 8.5.116.29
Last supported version:
PostgreSQL 9.2 8.1.3+
8.5.015.14
Last supported version:
PostgreSQL 9.3 8.1.4+
8.5.015.14
Last supported version:
PostgreSQL 9.4 8.5
8.5.015.14
PostgreSQL 9.6 8.5.007+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Info Mart.

• Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. For
IPv6 support information for Reporting and Analytics Aggregates, see the Genesys
Interactive Insights page in this guide.

Component Release Interface Conditions

Genesys Info Mart 8.1.2+ Local Control Agent
Management
Framework
Genesys Info Mart 8.1.2+
Configuration Server/
Proxy
Genesys Info Mart 8.1.2+ Message Server

Supported Operating Environment 130

Product List Genesys Info Mart

Component Release Interface Conditions

Genesys Info Mart no direct interface DB Server
Genesys Info Mart no direct interface License Server
Genesys Info Mart no direct interface Local Control Agent
Genesys Info Mart
no direct interface DB Server
Administration Console
Genesys Info Mart
no direct interface License Server
Administration Console
Management
Genesys Info Mart Framework
no direct interface
Administration Console Configuration Server/
Proxy
Genesys Info Mart
no direct interface Message Server
Administration Console

IPV6 Support for Additional Interfaces

Notes:

• Reporting and Analytics Aggregates is an optional component for Genesys Info Mart. For
IPv6 support information for Reporting and Analytics Aggregates, see the Genesys
Interactive Insights page in this guide.

Component Release Interface Conditions

Genesys Info Mart
Genesys Info Mart no direct interface
Administration Console
Genesys Info Mart
Genesys Info Mart no direct interface
Database
Genesys Info Mart no direct interface Interaction Database
Genesys Info Mart Genesys Info Mart
no direct interface
Administration Console Database

Prerequisites

Supported Operating Environment 131

Product List Genesys Info Mart

Notes:

• For more information, see the Genesys Info Mart Deployment Guide for your respective
version.

Genesys Info Mart - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5
Java SE 8 Yes No Starting with
8.5.014.19.
Release: 8.5
Java SE 9 Yes No Starting with
8.5.014.19.
JDBC Driver Yes No Release: 8.1
JDBC Driver Yes No Release: 8.1.2+
JDK 1.6 or 1.7 Yes No Release: 8.1
Release: 8.1.2 - 8.5
JDK 1.7 or Server JRE
Yes No Last supported:
1.7
8.5.015.14
JDK 1.8 or Server JRE
Yes No Release: 8.5.0+
1.8
Release: 8.5.014+

• Oracle openJDK 11
starting with
8.5.014.09.
• Open-source
OpenJDK 11 Yes No
openJDK 11 starting
with 8.5.014.09.
• Red Hat openJDK 11
starting with
8.5.016.04.

OpenJDK 8 Yes No Release: 8.5.003+

Supported Operating Environment 132

Product List Genesys Info Mart

Genesys Info Mart - Prerequisites

• Oracle openJDK 8
starting with
8.5.003.12.
• Open-source
openJDK 8 starting
with 8.5.016.04.
• Red Hat openJDK 8
starting with
8.5.016.04.

Supported Operating Environment 133

Product List Genesys Interaction Recording

Genesys Interaction Recording

General Information - Genesys Interaction Recording
Genesys Interaction Recording includes the following components: Recording Processor Script,
Recording Crypto Server, Genesys Screen Recording Service (SRS), Recording Muxer Script,
Interaction Recording Web Services and Lost Voice Recording (LVR) Recovery Script. The Genesys
Interaction Recording Solution also includes the following composite products: Genesys Administrator
Extension, Genesys Voice Platform, Genesys Info Mart , Interaction Concentrator, SpeechMiner, SIP
Server, and Universal Routing Server. For supported operating environment information of these
products, refer to the associated pages in this guide.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Screen Recording Service (SRS) Support

OS Family Operating System Release Conditions

Windows Windows 10 8.5.2
Supported only for
Windows Windows 8 8.5.2 Genesys Screen
Recording Service (SRS).
Note the following:

• R2 is supported.
• Supported on
Windows Server
Windows Windows Server 2012 8.5.2 2012 only if Citrix
Server is also
deployed on
Windows Server
2012.

Windows Windows Server 2019 8.5.3+ Note the following:

Supported Operating Environment 134

Product List Genesys Interaction Recording

OS Family Operating System Release Conditions

• Also supported for

Citrix Workspace
with Virtual Delivery
Agent installed on
Windows Server
2019.

Interaction Recording Web Services Support

Notes:

• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of
Linux 8.5.2+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 7.2 and higher.
Supported for the
following components
(EXT4 file system is
recommended.):

• Recording Web
Red Hat Enterprise
Linux 8.5.202.19+ Services
Linux 7
• Recording Processor
Script
• Recording Crypto
Server
• Muxer

Red Hat Enterprise

Linux 8.5.2+ Starting with 8.5.204.14
Linux 8

Supported Operating Environment 135

Product List Genesys Interaction Recording

Lost Voice Recording (LVR) Recovery Script Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of
Linux 8.5.210.19
Linux 6 November 30, 2020
Supported for the
following components
(EXT4 file system is
recommended.):

• Recording Web
Services
Red Hat Enterprise
Linux 8.5.210.19
Linux 7 • Recording Processor
Script
• Recording Crypto
Server
• Muxer

Red Hat Enterprise

Linux 8.5.215+ Starting with 8.5.222.54
Linux 8
Discontinued as of June
30, 2020
Windows Windows Server 2008 8.5.210.19

R2 is supported
Windows Windows Server 2012 8.5.210.19 R2 is supported
Windows Windows Server 2019 8.5.215+ Starting with 8.5.222.54

Supported Operating Environment 136

Product List Genesys Interaction Recording

Recording Cloud Backup Service Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.
• Recording Cloud Backup Service is for Genesys Engage cloud deployments only.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of
Linux 8.5.2
Linux 6 November 30, 2020
Recording Cloud Backup
Red Hat Enterprise Service. This is for
Linux 8.5.2
Linux 8 Genesys Engage cloud
deployments only.
Discontinued as of June
30, 2020

Windows Windows Server 2008 8.5.2

Recording Cloud Backup
Service. This is for
Genesys Engage cloud
deployments only.
Recording Cloud Backup
Service. This is for
Windows Windows Server 2012 8.5.2
Genesys Engage cloud
deployments only.
Recording Cloud Backup
Service. This is for
Windows Windows Server 2019 8.5.2
Genesys Engage cloud
deployments only.

Recording Crypto Server Support

Notes:

Supported Operating Environment 137

Product List Genesys Interaction Recording

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.5.1+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.5.2
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 7.2 and higher.
Supported for the
following components
(EXT4 file system is
recommended.):

• Recording Web
Red Hat Enterprise
Linux 8.5.075.71+ Services
Linux 7
• Recording Processor
Script
• Recording Crypto
Server
• Muxer

Red Hat Enterprise

Linux 8.5.0+ Starting with 8.5.093.82
Linux 8
Discontinued as of June
Windows Windows Server 2008 8.5.1+
30, 2020
Windows Windows Server 2012 8.5.2+ Starting with 8.5.005.09
Starting with
Windows Windows Server 2019 8.5.0+
8.5.093.82.

Recording Muxer Script Support

Notes:

Supported Operating Environment 138

Product List Genesys Interaction Recording

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.5.2+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.5.2+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 7.2 and higher.
Supported for the
following components
(EXT4 file system is
recommended.):

• Recording Web
Red Hat Enterprise
Linux 8.5.075.71+ Services
Linux 7
• Recording Processor
Script
• Recording Crypto
Server
• Muxer

Red Hat Enterprise

Linux 8.5.2+ Starting with 8.5.291.93
Linux 8
Discontinued as of June
Windows Windows Server 2008 8.5.2
30, 2020
Windows Windows Server 2012 8.5.2 Starting with 8.5.210.70
Windows Windows Server 2019 8.5.2+ Starting with 8.5.291.93

Recording Plug-in for GAX Support

OS Family Operating System Release Conditions

Red Hat Enterprise
Linux 8.5.0+ Starting with 8.5.075.72
Linux 7
Linux Red Hat Enterprise 8.5.0+ Starting with 8.5.097.57

Supported Operating Environment 139

Product List Genesys Interaction Recording

OS Family Operating System Release Conditions

Linux 8
Discontinued as of June
Windows Windows Server 2008 8.5.0+
30, 2020
Windows Windows Server 2012 8.5.004+
Windows Windows Server 2019 8.5.0+ Starting with 8.5.097.57

Recording Processor Script Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of
Linux 8.5.2
Linux 6 November 30, 2020
Recording Processor.
Supported for the
following components
(EXT4 file system is
recommended.):

• Recording Web
Red Hat Enterprise Services
Linux 8.5.2
Linux 7
• Recording Processor
Script
• Recording Crypto
Server
• Muxer

Red Hat Enterprise

Linux 8.5.0+ Starting with 8.5.091.27
Linux 8
Discontinued as of June
Windows Windows Server 2008 8.5.1+
30, 2020
Windows Windows Server 2012 8.5.2+ Starting with 8.5.000.25

Supported Operating Environment 140

Product List Genesys Interaction Recording

OS Family Operating System Release Conditions

Windows Windows Server 2019 8.5.0+ Starting with 8.5.091.27

Voice Processor Support

OS Family Operating System Release Conditions

Red Hat Enterprise
Linux 9.0.0 Used as Docker host.
Linux 7
Used as Docker host.
Red Hat Enterprise
Linux 9.0.0+ Starting with version
Linux 8
9.0.000.32.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Database Release Conditions/Limitations

Supported by Interaction
Cassandra 1.2 8.5.2
Recording Web Services.
Supported by Interaction
Cassandra 2.2 8.5.201.75
Recording Web Services.
Genesys supports using the
stable 1.x version of
Elasticsearch 1.x All
Elasticsearch for Interaction
Recording Web Services
Genesys recommends using the
latest stable version of
Elasticsearch 7.16 8.5.204 Elasticsearch 7.16.3 starting from
Interaction Recording Web
Services 8.5.204.16.
Supported only by Voice
PostgreSQL 12.11 8.5.2
Processor 9.0.

Supported Operating Environment 141

Product List Genesys Interaction Recording

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Interaction Recording Web Services - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: All
Genesys supports using
Elasticsearch 1.x Yes No
the stable 1.x version of
Elasticsearch.
Release: 8.5.204
Elasticsearch 7.16.3 Yes No
Genesys recommends

Supported Operating Environment 142

Product List Genesys Interaction Recording

Interaction Recording Web Services - Prerequisites

using the latest stable

version of Elasticsearch
7.16.3 starting from
Interaction Recording
Web Services
8.5.204.16.
Release: All
Jetty 9.2 embedded in
Jetty 9.2 No Yes Interaction Recording
Web Services (no need
to deploy separately).
Release: 8.5.201.29
Interaction Recording
Oracle Java 8 or
Yes No Web Services requires
OpenJDK 8
either either Oracle Java
8 or OpenJDK 8.

Lost Voice Recording (LVR) Recovery Script - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: All
Genesys recommends
using the latest
Oracle Java 8 Yes No supported versions of
Oracle Java and
deprecating any
previous versions.

Recording Cloud Backup Service - Prerequisites

Supported Operating Environment 143

Product List Genesys Interaction Recording

Recording Cloud Backup Service - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: All
Note the following:

• For Genesys Engage

cloud deployments
Oracle Java 8 or only.
Yes No
OpenJDK 8
• Recording Cloud
Backup Service
requires either
Oracle Java 8 or
OpenJDK 8.

Recording Crypto Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5
Note the following:

• Support discontinued
Oracle Java 7 Yes No as of 8.5.093.27
released on October
08, 2019.
• Only JRE is required.

Release: 8.5+
Oracle Java 8 or
Yes No
OpenJDK 8 Note the following:

Supported Operating Environment 144

Product List Genesys Interaction Recording

Recording Crypto Server - Prerequisites

• Starting with
8.5.060.72.
• Recording Crypto
Server requires
either Oracle Java 8
or OpenJDK 8.

Voice Processor - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0.0
Note the following:

• Ansible 2.6 is a
Ansible Yes No minimum
requirement.
• Use provided Ansible
Playbook Scripts.

Release: 9.0.0
Note the following:

• Docker 17.12.1-ce is
a minimum
Docker Yes No
requirement.
• There is no official
support for
Kubernetes/Helm.

Supported Operating Environment 145

Product List Genesys Interactive Insights

Genesys Interactive Insights

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Interactive Insights Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and
Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux,
provided that the Oracle Linux distribution is 100% compatible with a Genesys-
supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not
used. Genesys will only support Oracle Linux based on testing and reproduction of any
issues in the equivalent Red Hat Linux version; no investigation or testing will be
performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and
later.
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys
Interactive Insights 8.0. See the associated iWD page in this guide.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.4
Linux 6 November 30, 2020
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.6+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020

Supported Operating Environment 146

Product List Genesys Interactive Insights

OS Family Operating System Release Conditions

Windows Windows Server 2012 8.1.4
Windows Windows Server 2016 8.5.001.02

Genesys Interactive Insights User Interface Support

Notes:

• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys
Interactive Insights 8.0. See the associated iWD page in this guide.

OS Family Operating System Release Conditions

For Business
Windows Windows 10 8.5.001+ Intelligence 4.2 client
tools
Discontinued as of June
Windows Windows 7 8.1
30, 2020.
Windows Windows 8 8.1

Supported Browsers

Notes:

• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys
Interactive Insights 8.0. See the associated iWD page in this guide.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Firefox ESR release 17 is
supported. Windows
Genesys Interactive Server 2008, SP2 x64,
Firefox ESR 8.1.3+
Insights User Interface Server 2008 R2 SP1
x64, Server 2012 X64;
BI 4.1 SP02+

Supported Operating Environment 147

Product List Genesys Interactive Insights

Conditions/
Component Browser Release
Limitations
The current version of
Google Chrome is
supported by SAP based
on testing with earlier
versions of Chrome
during
development.Although
SAP will work to
Genesys Interactive
Google Chrome 8.1.3+ maintain compatibility
Insights User Interface
with Google Chrome,
please be aware that
issues may be
introduced if and when
Google makes
significant changes to
Chrome between rapid-
releases.
Genesys Interactive
Microsoft IE 8.1+ Version 11
Insights User Interface

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys
Interactive Insights 8.0, and supports MySQL 5.0.41+. See the associated iWD page in
this guide.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

MS SQL Server 2008 8.0+ Discontinued as of June 30, 2020.
MS SQL Server 2012 8.1.4
Also supports AlwaysOn Cluster
MS SQL Server 2012 Cluster 8.1+
with Synchronous Mirroring

Supported Operating Environment 148

Product List Genesys Interactive Insights

Database Release Conditions/Limitations

capability.
MS SQL Server 2016 8.5.001.02
Discontinued as of December 31,
Oracle 11g 8.0+
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.1+
2020.
Oracle 12c R1 8.1.4
PostgreSQL 9.3 8.1+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Interactive Insights.

Component Release Interface Conditions

Genesys Interactive
no direct interface Interaction Server
Insights
Genesys Interactive
no direct interface License Server
Insights
Management
Genesys Interactive Framework
no direct interface
Insights Configuration Server/
Proxy
Genesys Interactive
no direct interface SIP Server/T-Server
Insights
Reporting and Analytics
no direct interface Interaction Server
Aggregates

Supported Operating Environment 149

Product List Genesys Interactive Insights

Component Release Interface Conditions

Reporting and Analytics
no direct interface License Server
Aggregates
Management
Reporting and Analytics Framework
no direct interface
Aggregates Configuration Server/
Proxy
Reporting and Analytics
no direct interface SIP Server/T-Server
Aggregates

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Genesys Interactive Insights.

Component Release Interface Conditions

Genesys Interactive
8.0 BOE 4.1
Insights
Reporting and Analytics Genesys Info Mart
no support
Aggregates database via JDBC

Prerequisites

Notes:

• For supported operating environment information on intelligent Workload Distribution,

not specific to Genesys Interactive Insights, seethe associated intelligent Workload
Distribution page in this guide.

Genesys Interactive Insights - Prerequisites

Supported Operating Environment 150

Product List Genesys Interactive Insights

Genesys Interactive Insights - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Apache Tomcat 5.5 Yes Yes Release: 8.0

Apache Tomcat 5.5 Yes Yes Release: 7.6
Release: 8.1
Beginning with Release
Apache Tomcat 7 Yes Yes
8.1.1, Tomcat 7 is
supported.
Release: 8.5.001+
Apache Tomcat 8.5 Yes Yes For Business
Intelligence 4.2 server
BusinessObjects
Enterprise XI Release
No Yes Release: 8.1
3.1 Service Pack 7 (BOE
XI 3.1 SP7)
BusinessObjects
Enterprise XI, Release No Yes Release: 7.6
3.1 (BOE XI 3.1)
BusinessObjects
Enterprise XI, Release
No Yes Release: 8.0
3.1 Service Pack 3 (BOE
XI 3.1 SP3)

Genesys Interactive Insights for iWD - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Apache Tomcat 5.5 Yes Yes Release: 8.0

Apache Tomcat 5.5 Yes Yes Release: 7.6
Apache Tomcat 7 Yes Yes Release: 8.1

Supported Operating Environment 151

Product List Genesys Interactive Insights

Genesys Interactive Insights for iWD - Prerequisites

Beginning with Release

8.1.1, Tomcat 7 is
supported.
BusinessObjects
Enterprise XI Release
No Yes Release: 8.1
3.1 Service Pack 7 (BOE
XI 3.1 SP7)
BusinessObjects
Enterprise XI, Release No Yes Release: 7.6
3.1 (BOE XI 3.1)
BusinessObjects
Enterprise XI, Release
No Yes Release: 8.0
3.1 Service Pack 3 (BOE
XI 3.1 SP3)

Supported Operating Environment 152

Product List Genesys IVR SDK

Genesys IVR SDK

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 153

Product List Genesys IVR SDK

Notes:

• For AIX Power PC: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable
Components, including AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• For Red Hat Enterprise Linux: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a
Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on
testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support
only applies to Oracle Linux versions 5.x and later.

Supported Operating Environment 154

Product List Genesys IVR SDK

OS Family OS Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX Power PC 8.1
5L for POWER) 7.1 31, 2020
Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of June
Linux 8.1
Linux 5 30, 2018.
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.5+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.1
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 155

Product List Genesys IVR SDK

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 156

Product List Genesys Knowledge Center

Genesys Knowledge Center

General Information - Genesys Knowledge Center
Genesys Knowledge Center includes Knowledge Center Server and Knowledge Center Content
Management System (CMS).

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 157

Product List Genesys Knowledge Center

Notes:

• Genesys Knowledge Center Plugins for Workspace Desktop Edition will be supported on all OS supported by Workspace Desktop Edition. For more updated
information, please see the section related to Workspace Desktop Edition.

Supported Operating Environment 158

Product List Genesys Knowledge Center

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.5+
Linux 7
Discontinued as of June
Windows Windows Server 2008 8.5
30, 2020
Windows Windows Server 2012 8.5+
Windows Windows Server 2016 9.0
OS Family OS Release Conditions

Supported Browsers

Notes:

• This relates to Knowledge Center Content Management System and the publicly facing
sample code used for web self-service.

Conditions/
Component Browser Release
Limitations
Genesys Knowledge
Apple Safari 8.5 Version 10
Center
Mozilla Firefox release
Genesys Knowledge
Firefox ESR 8.5 54 was tested with
Center
version 8.5.304.09
Google Chrome version
Genesys Knowledge
Google Chrome 8.5 59 was tested with
Center
version 8.5.304.09
Genesys Knowledge Starting with version
Microsoft Edge 8.5
Center 8.5.304.09
Genesys Knowledge
Microsoft IE 8.5 Version 11
Center

Supported Database/DB Clusters

Supported Operating Environment 159

Product List Genesys Knowledge Center

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Starting with version 9.0.006.03.
Elasticsearch supported up to
Elasticsearch 6.3 9.0 6.8.4. Must be installed along
with one of the other supported
databases.
MS SQL Server 2012 8.5.3+
MS SQL Server 2016 9.0
Oracle 11g 8.5.3+ Starting with version 8.5.302.05
Oracle 12c R2 9.0
PostgreSQL 9.6 8.5.3+ Starting with version 8.5.304.09

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 160

Product List Genesys Knowledge Center

No IPV6 information for additional components at this time.

Prerequisites

Genesys Knowledge Center - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0
OpenJDK 8 Yes No
Starting with 9.0.006.03
Release: 8.5.3+
Oracle Java 8
Yes No Support starts with
Developer's Kit (JDK)
version 8.5.3+

Supported Operating Environment 161

Product List Genesys Media Server

Genesys Media Server

General Information - Genesys Media Server
The Genesys Media Server provides the core media processing and resource management
functionality for the following Genesys solutions: Genesys Voice Platform, Genesys Interaction
Recording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), Active
Recording, Proactive Contact, Cisco UCM T-Server.

The Genesys Media Server components which are shared by the solutions listed above are:

• Media Control Platform

• Resource Manager
• Reporting Server
• Reporting Plug-In for GAX
• Management Information Base (required for network management)
• T-Server-CUCM to Media Server Connector.

Each Genesys solution may have additional components and deployment procedures specific to the
solution. Please consult the appropriate solution documentation for details.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 162

Product List Genesys Media Server

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 163

Product List Genesys Media Server

OS Family OS Release Conditions

Support for the
following components,
starting with the version
listed:

• Media Control
Platform 8.5.161.34
Linux CentOS Linux 7 8.5.1+ • Resource Manager
8.5.160.74
• Reporting Server
8.5.181.77
• Reporting Plug-in for
GAX 9.0.031.46

Red Hat Enterprise Discontinued as of June

Linux 8.1.2 - 9.0
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.7+
Linux 6 November 30, 2020
Supported for the
following components
(XFS file system is
recommended.) starting
with the versions listed:
• Media Control Platform
8.5.161.34
• Resource Manager
8.5.160.74
Red Hat Enterprise • Reporting Server
Linux 8.5.1+
Linux 7 8.5.181.77
• Reporting Plug-in for
GAX 9.0.031.46
• Management
Information Base
9.0.041.80
• T-Server -CUCM to
Media Server Connector
9.0.041.02

Supported for the

following components:

Red Hat Enterprise • T-Server-CUCM

Linux 9.0.0+
Linux 8 (9.0.047.05+)
• VP Media Control

OS Family OS Release Conditions

Supported Operating Environment 164

Product List Genesys Media Server

OS Family OS Release Conditions

Platform
(9.0.059.13+)
• VP Resource
Manager
(9.0.057.65+)
• VP Reporting Server
(9.0.054.89+)
• VP Reporting Plugin
for GAX
(9.0.056.19+)
• VP Management
Information Base
(9.0.063.06+)

Discontinued as of June
30, 2020

Last supported on the

following components and
respective versions:

• Media Control
Platform 9.0.029.58
• Resource Manager
9.0.028.47

Windows Windows Server 2008 8.1.2 - 9.0 • Reporting Server

9.0.025.55
• Reporting Plug-in for
GAX 9.0.031.46
• Management
Information Base
9.0.041.80
• T-Server-CUCM to
Media Server
Connector
8.1.501.07

Supported for the

following components:
• Resource Manager
Windows Windows Server 2012 8.5.1+
• Reporting Server
• Reporting Plug-in for
GAX

OS Family OS Release Conditions

Supported Operating Environment 165

Product List Genesys Media Server

OS Family OS Release Conditions

• Management
Information Base
• T-Server-CUCM to Media
Server Connector

Last supported:

• Media Control
Platform 9.0.029.58

The Standard version is

supported for the
following components:
• Media Control Platform
• Resource Manager
Windows Windows Server 2016 9.0+
• Reporting Server
• Reporting Plug-in for
GAX
• T-Server-CUCM to Media
Server Connector

The Standard version is

supported for the
following components:
• Resource Manager
• Reporting Server
• Media Control Platform
Windows Windows Server 2019 9.0+
• T-Server-CUCM to Media
Server Connector
• Management
Information Base
• Reporting Plug-in for
GAX

OS Family OS Release Conditions

Supported Browsers

Supported Operating Environment 166

Product List Genesys Media Server

Notes:

• For browser support information, see the Supported Browsers table on the Genesys
Administrator page in this guide.

Supported Database/DB Clusters

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Supported with AlwaysOn
Availability Groups; Applicable
MS SQL Server 2012 8.5.1+
only to the GVP Reporting Server
component
Supported with AlwaysOn
Availability Groups; Applicable
MS SQL Server 2014 8.5.1+
only to the GVP Reporting Server
component
Supported with AlwaysOn
Availability Groups; Applicable
MS SQL Server 2016 8.5.1+ only to the GVP Reporting Server
component starting with
8.5.181.77.
Supported with AlwaysOn
Availability Groups; Applicable
MS SQL Server 2019 9.0+
only to the GVP Reporting Server
component.
Discontinued as of December 31,
Oracle 11g 8.1.2+
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.1.2+
2020.
Applicable only to the GVP
Oracle 12c R1 8.5.1+
Reporting Server component
Oracle 12c R1 RAC 8.5.1+ Applicable only to the GVP

Supported Operating Environment 167

Product List Genesys Media Server

Database Release Conditions/Limitations

Reporting Server component
Discontinued as of March 31,
Oracle 12c R2 8.5.1+
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5.1+
2022.
Starting with 9.0.031.62 and only
Oracle 19c 9.0+ applicable to the GVP Reporting
Server component
Starting with 9.0.031.62 and only
Oracle 19c RAC 9.0+ applicable to the GVP Reporting
Server component

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Component Release Interface Conditions

Management
Framework
Genesys Media Server 8.1
Configuration Server/
Proxy
Genesys Media Server 8.1 SIP Server/T-Server
Genesys Media Server no direct interface Interaction Server
Genesys Media Server no direct interface License Server

IPV6 Support for Additional Interfaces

Component Release Interface Conditions

Genesys Media Server 8.1.5 Recording Server

Supported Operating Environment 168

Product List Genesys Media Server

Component Release Interface Conditions

(Zoom/Nice/Verint)
Standalone Database
Servers:Oracle/MS SQL
Genesys Media Server 8.1.5
for GVP Reporting
Server

Prerequisites

Notes:

• A configuration option (disabled by default) exists within Media Control Platform (MCP)
component versions 8.1.5 or higher, that can be enabled, requiring the MCP to pass its
own grammars. If the inlinegrammar_by_url option (under the vxmli section on the MCP)
is enabled, then IIS would be required.

Genesys Media Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

PSTN Connector - IP to TDM Gateway (Optional)

Release: 8.1
Refer to the Genesys
Dialogic Boards Yes No
Voice Platform 8.1
Deployment Guide.
Release: 8.1
For GVP 8.1.5 and later,
in order to use PSTN
Connector, you must
order 8.1.4 MCP as well.
Dialogic SR 6 Driver
Yes No Dialogic boards are no
Software SU 241
longer available from
Dialogic. Genesys has
Media Gateway Partners
who offer comparable
products that perform

Supported Operating Environment 169

Product List Genesys Media Server

Genesys Media Server - Prerequisites

the PSTNC function

entirely, without using
Dialogic.

Third-Party Component Prerequisites

Release: All
Only required with the
GVP Reporting Server
Microsoft SQL Server Yes No component. Refer to the
above Supported
Database section for
versions and limitations.
Release: All
Only required with the
GVP Reporting Server
Oracle Yes No component. Refer to the
above Supported
Database section for
versions and limitations.

SIP Server to Resource Manager HA (active-active mode) (Optional)

Release: All
Third-party Load Supports F5 and
Yes No
Balancer Microsoft Network Load
Balancer (NLB).

Voice Platform Reporting Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0+
Red Hat OpenJDK 11 is
OpenJDK 11 Yes No
supported (starting with
9.0.048.35+)
Release: 9.0+
OpenJDK 11 Yes No Oracle OpenJDK is
supported (starting with

Supported Operating Environment 170

Product List Genesys Media Server

Voice Platform Reporting Server - Prerequisites

9.0.025.55+)
Release: 8.1
Only required with the Voice
Platform Reporting Server
component. Refer to the
Oracle Java 7 Runtime
Yes No above Supported Database
(JRE) section for versions and
limitations.

Last supported version:

8.5.130.86
Release: 8.5
Only required with the Voice
Platform Reporting Server
component. Refer to the
Oracle Java 7 Runtime
Yes No above Supported Database
(JRE) section for versions and
limitations.

Last supported version:

8.5.130.86
Release: 8.0
Only required with the Voice
Platform Reporting Server
component. Refer to the
Oracle Java 7 Runtime
Yes No above Supported Database
(JRE) section for versions and
limitations.

Last supported version:

8.5.130.86
Oracle Java 8 Runtime
Yes No Release: 8.5.181+
(JRE)

Supported Operating Environment 171

Product List Genesys Mobile Services

Genesys Mobile Services

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 172

Product List Genesys Mobile Services

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 6.x and later.

Supported Operating Environment 173

Product List Genesys Mobile Services

OS Family OS Release Conditions

Starting with release
Linux CentOS Linux 7 8.5.2+
8.5.206.04.
Note the following:

• Support starting with

8.5.206.05.
Linux Oracle Linux 6 8.5.2+
• Requires RHEL
compatibility
packages.

Starting with release

Linux Oracle Linux 7 8.5.2+
8.5.206.06.

• GMS is supported on
Red Hat Enterprise
Linux 7.7 starting with
Red Hat Enterprise 8.5.216.
Linux 8.5+
Linux 7 • GMS is supported on
Red Hat Enterprise
Linux 7.9 starting with
8.5.228.02

GMS is supported on
Red Hat Enterprise Red Hat Enterprise
Linux 8.5.2+
Linux 8 Linux 8 starting with
8.5.228.02
Starting with version
Windows Windows Server 2012 8.5.0
8.5.002
Windows Windows Server 2016 8.5.203.03
Starting with
Windows Windows Server 2019 8.5.2+
8.5.213.03.
OS Family OS Release Conditions

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Supported Operating Environment 174

Product List Genesys Mobile Services

Conditions/
Component Browser Release
Limitations
Service Management
Firefox ESR 8.1.0+
User Interface
Service Management
Google Chrome 8.1.0+
User Interface
Supports from version
Service Management Microsoft Edge
8.5.2 83.0.478.45 starting
User Interface Chromium
with 8.5.219.03.

Supported Database/DB Clusters

Database Release Conditions/Limitations

Tested and verified on Cassandra
Cassandra 2.2 8.5-8.5.1 2.2.9. Cassandra on Windows
platform is not supported.
Tested and verified. Cassandra
Cassandra 3.x 8.5.200 on Windows platform is not
supported.
Tested and verified on Cassandra
Cassandra 4.x 8.5.230+ 4.0. Cassandra on Windows
platform is not supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 175

Product List Genesys Mobile Services

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Genesys Mobile Services - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.208+
Either OpenJDK 11 or
OpenJDK 11 Yes No Oracle Java 11
Developer's Kit (JDK) is
supported.
OpenJDK 8 Yes No Release: 8.5.206.04+
Release: 8.5.208+
Either OpenJDK 11 or
Oracle Java 11
Yes No Oracle Java 11
Developer's Kit (JDK)
Developer's Kit (JDK) is
supported.
Oracle Java 8
Yes No Release: 8.5.103+
Developer's Kit (JDK)

Supported Operating Environment 176

Product List Genesys Predictive Routing

Genesys Predictive Routing

General Information - Genesys Predictive Routing
Interoperability requirements for other Genesys components are available here.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Data Loader Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0.0 CentOS 7 (64 bit)
Red Hat Enterprise
Linux 9.0.0 RHEL 7 (64 bit)
Linux 7

Supported Browsers

Conditions/
Component Browser Release
Limitations
Latest version and the
Predictive Routing Core
Google Chrome 9.0+ most recent previous
Services
version
Predictive Routing Core
Microsoft Edge 9.0+
Services
Predictive Routing Core Internet Explorer is no
Microsoft IE 9.0+
Services longer supported.

Supported Operating Environment 177

Product List Genesys Predictive Routing

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Data Loader - Prerequisites

Supported Operating Environment 178

Product List Genesys Predictive Routing

Data Loader - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Other Prerequisites

Release: 9.0+
docker-ce version
Docker Yes No 18.09.2 or higher; OR
docker-ee 18.09.2 or
higher

Supported Operating Environment 179

Product List Genesys Pulse

Genesys Pulse
General Information - Genesys Pulse
Genesys Pulse includes Genesys Pulse and Genesys Pulse Collector. The following operating
environments information is applicable to both Genesys Pulse and Genesys Pulse Collector.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 180

Product List Genesys Pulse

Notes:

• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 181

Product List Genesys Pulse

OS Family OS Release Conditions

Linux CentOS Linux 7 9.0.001+
Linux CentOS Linux 8 9.0.004 64-bit compatibility
Red Hat Enterprise
Linux 8.5.108+
Linux 7
Red Hat Enterprise
Linux 9.0 Starting with 9.0.004
Linux 8
Windows Windows Server 2012 8.5+ Starting with 8.5.100.01
Windows Windows Server 2016 8.5.108 Starting with 8.5.108.01
Windows Windows Server 2019 9.0.0 Starting with 9.0.003.03
OS Family OS Release Conditions

Supported Browsers

Conditions/
Component Browser Release
Limitations
Version 6 and higher are
Genesys Pulse Apple Safari 8.1.4-8.5.102.03
supported.
Version 8 and higher
Genesys Pulse Apple Safari 8.5.103.03 - 8.5.105
supported
Version 9 and higher
Genesys Pulse Apple Safari 8.5.106 - 8.5.108
supported
Version 10 and higher
Genesys Pulse Apple Safari 9.0.000
are supported.
Versions 11 and 12 are
Genesys Pulse Apple Safari 9.0.001 - 9.0.003
supported.
Version 11 and higher
Genesys Pulse Apple Safari 9.0.001+
are supported.
Version 12 and higher
Genesys Pulse Apple Safari 9.0.004+ are supported; Last
supported : 9.0.006.03
Version 14 and higher
Genesys Pulse Apple Safari 9.0.006+
are supported.
Version 60 and higher
Genesys Pulse Firefox 9.0.000
are supported.
Version 61 and higher
Genesys Pulse Firefox 9.0.001 - 9.0.003
are supported.
Version 67 and higher
Genesys Pulse Firefox 9.0.003+
are supported.
Genesys Pulse Firefox 9.0.004 Version 70 and higher

Supported Operating Environment 182

Product List Genesys Pulse

Conditions/
Component Browser Release
Limitations
are supported.
Version 24 and higher
Genesys Pulse Firefox ESR 8.1.4-8.5.102.03
are supported.
Version 42 and higher
Genesys Pulse Firefox ESR 8.5.103.03 - 8.5.108
supported
Version 52 and higher
Genesys Pulse Firefox ESR 9.0.000
are supported.
Version 60 and higher
Genesys Pulse Firefox ESR 9.0.001+
supported
Version 68 and higher
Genesys Pulse Firefox ESR 9.0.004+
are supported.
Version 22 and higher
Genesys Pulse Google Chrome 8.1.4-8.5.102.03
are supported.
Version 46 and higher
Genesys Pulse Google Chrome 8.5.103.03 - 8.5.108
are supported.
Version 67 and higher
Genesys Pulse Google Chrome 9.0.000
supported
Version 69 and higher
Genesys Pulse Google Chrome 9.0.001 - 9.0.003
are supported.
Version 75 and higher
Genesys Pulse Google Chrome 9.0.003+
are supported.
Version 77 and higher
Genesys Pulse Google Chrome 9.0.004
are supported.
Version 20 and higher
Genesys Pulse Microsoft Edge 8.5.103.03 - 8.5.108
supported
Version 38 and higher
Genesys Pulse Microsoft Edge 9.0.000
supported
Versions 42 and 44 are
Genesys Pulse Microsoft Edge 9.0.001 - 9.0.003
supported.
Version 42 and higher
Genesys Pulse Microsoft Edge 9.0.001+
supported
Versions 44, 79, and
Genesys Pulse Microsoft Edge 9.0.004+
higher are supported.
Microsoft Edge
Genesys Pulse 9.0.004+
Chromium
Genesys Pulse Microsoft IE 8.1.4+ Version 11

Supported Database/DB Clusters

Supported Operating Environment 183

Product List Genesys Pulse

Database Release Conditions/Limitations

MS SQL Server 2012 8.5
Also supports AlwaysOn Cluster
MS SQL Server 2012 Cluster 8.5+ with Synchronous Mirroring
capability.
MS SQL Server 2016 8.5.108+
Also supports AlwaysOn Cluster
MS SQL Server 2016 Cluster 8.5.108+ with Synchronous Mirroring
capability.
MS SQL Server 2017 9.0.003+
MS SQL Server 2019 9.0.005+
Also supports AlwaysOn
MS SQL Server 2019 Cluster 9.0.006+
Availability Group.
Oracle 12c R1 8.5 Last Supported: 9.0.006.00
Oracle 12c R1 RAC 8.5 Last Supported: 9.0.006.00
Oracle 18c 9.0.003+ Discontinued as of June 30, 2021.
Oracle 18c RAC 9.0.003+ Discontinued as of June 30, 2021.
Oracle 19c 9.0.005+
Oracle 19c RAC 9.0.005+ SCAN is supported.
PostgreSQL 10 9.0.001+
PostgreSQL 12 9.0.005+
PostgreSQL 9.6 8.1.4+

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

Supported Operating Environment 184

Product List Genesys Pulse

• Release Support numbers refer to Solution Reporting.

Component Release Interface Conditions

Management
Framework
Genesys Pulse 8.0.1+
Configuration Server/
Proxy

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Solution Reporting.

Component Release Interface Conditions

Genesys Pulse 8.0.1+ Stat Server

Prerequisites

Notes:

• For general Solution Reporting prerequisites, see the Solution Reporting page in this
guide.

Genesys Pulse - Prerequisites

Supported Operating Environment 185

Product List Genesys Pulse

Genesys Pulse - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0.003+
OpenJDK 11 Yes No RedHat's
implementation
OpenJDK 8 Yes No Release: 9.0
Oracle Java 8 Runtime
Yes No Release: 9.0
(JRE)
Oracle Java 11 Runtime
Yes No Release: 9.0.003+
(JRE)

Supported Operating Environment 186

Product List Genesys Quality Management (Zoom)

Genesys Quality Management (Zoom)

General Information - Genesys Quality Management (Zoom)
This information applies to Genesys Quality Management (Zoom), which includes the products Call
Recording, Quality Manager, and Screen Capture. GQM (Zoom) is a separate product from Quality
Management associated with SpeechMiner and Genesys Interaction Recording. All GQM (Zoom)
versions entered End of Life (EOL) on July 29, 2016. They reach End of Maintenance on January 1,
2018, and reach End of Support on July 1, 2018. If you have questions, contact your account
representative.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Quality Management (Zoom) Servers Support

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.

Supported Browsers

Notes:

• Genesys Quality Management Solution includes the products Call Recording, Quality
Manager, and Screen Capture. GQM 8.0+ supports Google Chrome 4.0+ and Opera 9+.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the

Supported Operating Environment 187

Product List Genesys Quality Management (Zoom)

browser is supported.

Conditions/
Component Browser Release
Limitations
Genesys Quality
Firefox 3.6.16+ is
Management (Zoom) Firefox ESR 8.0+
recommended.
User Interface

Supported Database/DB Clusters

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Discontinued as of December 31,
Oracle 11g 8.0+
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.0+
2020.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 188

Product List Genesys Quality Management (Zoom)

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Web browser requires media player plug-in for audio review.

Genesys Quality Management (Zoom) - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Screen Capture

h.264 or MPEG-4 2
Yes No Release: 8.0+
codec
Windows Media Player
Yes No Release: 8.0+
9+

Quality Manager

Live Monitor application Yes No Release: 8.0+

Supported Operating Environment 189

Product List Genesys Quality Management (Zoom)

Genesys Quality Management (Zoom) - Prerequisites

requires JRE 1.6+

Report/Charts - web
browsers require Adobe Yes No Release: 8.0+
Flash Player plug-in
Windows Media Player
Yes No Release: 8.0+
9+ or QuickTime Player

Call Recording

Windows Media Player

Yes No Release: 8.0+
or QuickTime Player

Supported Operating Environment 190

Product List Genesys Rules System

Genesys Rules System

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 191

Product List Genesys Rules System

OS Family OS Release Conditions

Supported by GRAT starting with
Linux CentOS Linux 7 8.5.3+ 8.5.304.14 and GRE starting with
8.5.304.08.
Supported by GRAT starting with
Linux Red Hat Enterprise Linux 8 9.0.0+ 9.0.000.30 and GRE starting with
9.0.000.22.
Supported by GRAT starting with
Linux Red Hat Enterprise Linux 9 9.0.0+ 9.0.000.30 and GRE starting with
9.0.000.25.
Supported by GRAT starting with
Windows Windows Server 2016 8.5.3+ 8.5.303.16 and GRE starting with
8.5.303.11.
Supported by GRE starting with
Windows Windows Server 2019 9.0.0+ 9.0.000.16 and GRAT starting with
9.0.000.23.
OS Family OS Release Conditions

Supported Operating Environment 192

Product List Genesys Rules System

Supported Browsers

Conditions/
Component Browser Release
Limitations
Release number relates
Apple Safari 8.5.2+
to GRS UI.
Release number relates
Firefox ESR 8.1.1+
to GRS UI.
Release number relates
Google Chrome 8.1.4+
to GRS UI.
Release number relates
Microsoft Edge 9.0+
to GRS UI.

Supported Database/DB Clusters

Database Release Conditions/Limitations

Genesys Rules System Rules
Engine supports this starting with
8.5.303.11. Genesys Rules
MS SQL Server 2016 8.5.3+
System Rules Authoring Tool
supports this starting with
8.5.303.16.
MS SQL Server 2016 Cluster 8.5.3+ Support starting with 8.5.303.11
Genesys Rules System Rules
Engine supports this starting with
9.0.000.16. Genesys Rules
MS SQL Server 2019 9.0.0+
System Rules Authoring Tool
supports this starting with
9.0.000.23.
Starting with Release 9.0.000.31,
MS SQL Server 2022 9.0.0+ Database connection is SSL
enabled.
Oracle 18c 9.0 Discontinued as of June 30, 2021.
Oracle 18c RAC 9.0 Discontinued as of June 30, 2021.
Genesys Rules System Rules
Engine supports this starting with
9.0.000.19. Genesys Rules
Oracle 19c 9.0.0+
System Rules Authoring Tool
supports this starting with
9.0.000.26

Supported Operating Environment 193

Product List Genesys Rules System

Database Release Conditions/Limitations

Genesys Rules System Rules
Engine supports this starting with
9.0.000.19. Genesys Rules
System Rules Authoring Tool
Oracle 19c RAC 9.0.0+
supports this starting with
9.0.000.26. Starting with Release
9.0.000.31, Database connection
is SSL enabled.
Genesys Rules System Rules
Authoring Tool supports this
PostgreSQL 12 9.0.0+ starting 9.0.000.31. Starting with
Release 9.0.000.31, Database
connection is SSL enabled.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Rules System.

Component Release Interface Conditions

no direct interface Interaction Server
no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces

Supported Operating Environment 194

Product List Genesys Rules System

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• For the Genesys Rules Development Tool component (available only up to release 8.1.4),
you must have either Composer 8.1.0+ or Eclipse 3.5.0+.

Genesys Rules System - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Web Server

Release: 9.0+
Starting with GRAT
Apache Tomcat 9.0.41 Yes No
version 9.0.000.25 and
GRE version 9.0.000.18.
Release: 8.1 - 8.5.3
IBM WebSphere
Yes No Discontinued as of
Application Server 7
August 30, 2019.
IBM WebSphere
Yes No Release: 8.5
Application Server 7
IBM WebSphere
Yes No Release: 8.5+
Application Server 8.5
Release: 8.1 - 8.5
Note the following:

• Supported for GRAT

JBOSS 7.1.1 Yes No and GRE only. REST
APIs are not
supported on JBOSS.
• Discontinued as of

Supported Operating Environment 195

Product List Genesys Rules System

Genesys Rules System - Prerequisites

August 30, 2019.

Third-Party Component Prerequisites

OpenJDK 11 Yes No Release: 9.0

Release: 9.0
Supported from:

• GRE version
OpenJDK 13 Yes No
9.0.000.18
• GRAT version
9.0.000.25

OpenJDK 8 Yes No Release: 9.0

Other Prerequisites

Release: 8.5
JDK 8 (or Oracle Java 8
Yes No Must be installed on the
Runtime (JRE))
application server host.
Release: 8.1 - 8.5.3
Note the following:

• Must be installed on
Oracle Java the application
Yes No
Development Kit (JDK) 6 server host. Support
for version 8.1 only.
• Discontinued as of
August 30, 2019.

Release: 8.1 - 8.5.3

Note the following:

• (Alternatively, JRE 7)
Must be installed on
the application
Oracle Java
Yes No server host.
Development Kit (JDK) 7
Applicable to
versions 8.1.3 and
above.
• Discontinued as of
August 30, 2019.

Supported Operating Environment 196

Product List Genesys Rules System

Genesys Rules System - Prerequisites

Release: 8.5
Must be installed on the
Oracle Java
Yes No application server host.
Development Kit (JDK) 8
Support for version 8.5
only.
Oracle Java
Yes No Release: 9.0
Development Kit (JDK) 8

Supported Operating Environment 197

Product List Genesys Skills Management

Genesys Skills Management

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Notification Client Support Support

OS Family Operating System Release Conditions

Windows Windows 10 8.5.684 Performance DNA only
Windows Windows 10 9.0 Performance DNA only
Windows Windows 7 8.5.546 R2 is required.
Windows Windows 7 8.5.684
Windows Windows 7 9.0

Performance DNA Server Support

Notes:

• For operating systems prior to Windows Server 2012, click the following link to download
a required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/
download/details.aspx?id=17331.

OS Family Operating System Release Conditions

Windows Windows Server 2008 8.5.546 R2 is optional.
Windows Windows Server 2008 8.5.684 R2 is optional.
Windows Windows Server 2012 8.5.546 R2 is required.
Windows Windows Server 2012 8.5.684 R2 is required.
Windows Windows Server 2012 9.0 R2 is required.
Windows Windows Server 2016 9.0

Supported Operating Environment 198

Product List Genesys Skills Management

Training Manager Client UI Support Support

OS Family Operating System Release Conditions

Windows Windows 10 8.5.546 64-bit compatibility
Windows Windows 10 8.5.684 64-bit compatibility
Windows Windows 10 9.0 64-bit compatibility
Windows Windows 7 8.5.546 32-bit compatibility
Windows Windows 7 8.5.684 32-bit compatibility
Windows Windows 7 9.0 32-bit compatibility
Windows Windows 8 8.5.546 64-bit compatibility
Windows Windows 8 8.5.684 64-bit compatibility
Windows Windows 8 9.0 64-bit compatibility

Training Manager Server Support

Notes:

• For operating systems prior to Windows Server 2012, click the following link to download
a required Microsoft Windows Identity Foundation file: http://www.microsoft.com/en-gb/
download/details.aspx?id=17331.

OS Family Operating System Release Conditions

Windows Windows Server 2008 8.5.546 R2 is required.
Windows Windows Server 2008 8.5.684 R2 is required.
Windows Windows Server 2012 8.5.546 R2 is required.
Windows Windows Server 2012 8.5.684 R2 is required.
Windows Windows Server 2012 9.0 R2 is required.
Windows Windows Server 2016 9.0

Supported Browsers

Notes:

Supported Operating Environment 199

Product List Genesys Skills Management

• The minimum supported resolution is 1280x1024.

Conditions/
Component Browser Release
Limitations
Training Manager
Web User Interface Firefox 8.5.546
features not supported
Web User Interface Google Chrome 8.5.546
Web User Interface Google Chrome 8.5.684
Web User Interface Google Chrome 9.0
Web User Interface Microsoft IE11 8.5.546
Web User Interface Microsoft IE11 8.5.684
Web User Interface Microsoft IE11 9.0
Web User Interface Microsoft IE8 8.5.546
Web User Interface Microsoft IE9 8.5.546

Supported Database/DB Clusters

Database Release Conditions/Limitations

MS SQL Server 2008 8.5.546 R2
MS SQL Server 2008 8.5.684 R2
MS SQL Server 2012 8.5.546
MS SQL Server 2012 8.5.684
MS SQL Server 2012 9.0
Supported by Training Manager
MS SQL Server 2014 8.5.546
only.
Supported by Training Manager
MS SQL Server 2014 8.5.684
only.
Supported by Training Manager
MS SQL Server 2014 9.0.0
only.
MS SQL Server 2016 9.0.0

Supported Operating Environment 200

Product List Genesys Skills Management

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Performance DNA and Training Manager require two versions of Microsoft Framework
.NET to support the various services created. See the table for details.
• When using Training Manager Client, both it and Skills Management web services must
have network connectivity to Workforce Management (Genesys WFM, Teleopti WFM, or
Nice IEX WFM).

Notification Client Support - Prerequisites

Third-Party Acquired by Provided by Genesys Conditions/

Supported Operating Environment 201

Product List Genesys Skills Management

Notification Client Support - Prerequisites

Component
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.546 -
9.0.100
Microsoft .NET
Yes No Microsoft .NET
Framework 4.5
Framework version 4.5.2
is required.
Microsoft .NET
Yes No Release: 9.0.101
Framework 4.7.2

Performance DNA Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

ASP.NET 4.5 Yes No Release: 9.0

Release: 9.0
Click the following link
to download Crystal
Reports Runtime:
http://downloads.businessobjects.com/
Crystal Reports Runtime Yes No akdlm/cr4vs2010/
CRforVS_redist_install_32bit_13_0_20.zi
Be aware that the file
automatically
downloads when you
click the link.
Release: 8.5.546 -
Microsoft .NET
9.0.100
Framework 3.5 and
Yes No For Microsoft .NET
Microsoft .NET
Framework 4.5, version
Framework 4.5
4.5.2 is required.
Microsoft .NET Release: 9.0.101
Yes No
Framework 3.5 and For Microsoft .NET

Supported Operating Environment 202

Product List Genesys Skills Management

Performance DNA Server - Prerequisites

Microsoft .NET Framework 4.7, version

Framework 4.7 4.7.2 is required.

Training Manager Client UI Support - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.546
Microsoft .NET
Yes No 32-bit compatibility
Framework 3.5
required
Release: 8.5.684
Microsoft .NET
Yes No 32-bit compatibility
Framework 3.5
required
Release: 9.0
Microsoft .NET
Yes No 32-bit compatibility
Framework 3.5
required

Training Manager Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

ASP.NET 3.5 Yes No Release: 9.0

Release: 9.0
Click the following link
to download Crystal
Reports Runtime:
Crystal Reports Runtime Yes No
http://downloads.businessobjects.com/
akdlm/cr4vs2010/
CRforVS_redist_install_32bit_13_0_20.zi
Be aware that the file

Supported Operating Environment 203

Product List Genesys Skills Management

Training Manager Server - Prerequisites

automatically
downloads when you
click the link.
Release: 8.5.546 -
Microsoft .NET
9.0.100
Framework 3.5 and
Yes No For Microsoft .NET
Microsoft .NET
Framework 4.5, version
Framework 4.5
4.5.2 is required.
Microsoft .NET Release: 9.0.101
Framework 3.5 and For Microsoft .NET
Yes No
Microsoft .NET Framework 4.7, version
Framework 4.7 4.7.2 is required.

Supported Operating Environment 204

Product List Genesys Softphone

Genesys Softphone

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Softphone Support

OS Family Operating System Release Conditions

Supports Mac OS
Mac Mac OS X 10.0 9.0.0+ version 10.15 starting
with 9.0.014.12.
Supports macOS 11.2
(Big Sur). Apple M1
Mac Mac OS X 11.0 9.0.0+
processor is supported
natively.
Supports macOS 13
Mac macOS 13 9.0.0+ (Ventura) starting with
9.0.022.02.
Application running in
Windows Windows 10 8.5 - 9.0 32-bit compatibility
mode on 64-bit OS.
Application running in
Windows Windows 11 9.0+ 32-bit compatibility
mode on 64-bit OS.
Note the following:

• Application running
in 32-bit
compatibility mode
on 64-bit OS.
Windows Windows 8 8.5 - 9.0
• Discontinued as of
9.0.020.10
• Last supported
version: 9.0.019.06

Windows Windows Server 2012 9.0+ Note the following:

Supported Operating Environment 205

Product List Genesys Softphone

OS Family Operating System Release Conditions

• Genesys Softphone
is supported on
Windows Server
2012 only if Citrix
Server is also
deployed on
Windows Server
2012.
• Application running
in 32-bit
compatibility mode
on 64-bit OS.
• Discontinued as of
9.0.020.10
• Last supported
version: 9.0.019.06

Note the following:

• Starting with
9.0.006.02
• Genesys Softphone
is supported on
Windows Server
2016 only if Citrix
Server is also
deployed on
Windows Server
Windows Windows Server 2016 9.0+ 2016.
• Application running
in 32-bit
compatibility mode
on 64-bit OS.
• Discontinued as of
9.0.020.10
• Last supported
version: 9.0.019.06

Note the following:

• Starting with
9.0.009.03
• Genesys Softphone
Windows Windows Server 2019 9.0+ is supported on
Windows Server
2019 only if Citrix
Server is also
deployed on

Supported Operating Environment 206

Product List Genesys Softphone

OS Family Operating System Release Conditions

Windows Server
2019.
• Application running
in 32-bit
compatibility mode
on 64-bit OS.

Genesys Softphone VDI Adapter Support

OS Family Operating System Release Conditions

9.0.007.09 - 9.0.009.05,
Linux eLux RP5 9.0
32-bit.
64-bit, starting with
Linux eLux RP6 9.0+
9.0.010.08.
Application running in
Windows Windows 10 9.0+ 32-bit compatibility
mode on 64-bit OS.
Application running in
Windows Windows 11 9.0+ 32-bit compatibility
mode on 64-bit OS.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 207

Product List Genesys Softphone

IPV6 Support for Common Interfaces

Component Release Interface Conditions

Genesys Softphone 8.5 - 9.0 SIP/RTP/HTTP

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• All prerequisites are installed with the application.

Supported Operating Environment 208

Product List Genesys Softphone

Supported Operating Environment 209

Product List Genesys Softphone

Supported Operating Environment 210

Product List Genesys Softphone

Supported Operating Environment 211

Product List Genesys Video Gateway

Genesys Video Gateway

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 212

Product List Genesys Video Gateway

Notes:

• Genesys supports use of products on Oracle Enterprise Linux ("OEL"), provided that the OEL distribution is 100% compatible with a Genesys-supported Red
Hat distribution, and that the Oracle custom kernel is not used. Genesys will only support OEL based on testing and reproduction of any issues in the
equivalent Red Hat Linux version; no investigation or testing will be performed on OEL itself. Support only applies to OEL versions 5.x and later.

Supported Operating Environment 213

Product List Genesys Video Gateway

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of
Linux 9.0
Linux 6 November 30, 2020
OS Family OS Release Conditions

Supported Browsers

Notes:

• Genesys tests compatibility for all browsers announcing WebRTC and Flash plug-in
technologies support. Thanks to our forthcoming continuous delivery model, we plan to
minimize the delay between a browser’s compatibility announcement and its support by
the Genesys Video Gateway. The same policy is valid for browsers updates. However,
Genesys cannot be held responsible for any interface modification from browser
vendors, or for any functional modification.
• The Genesys Video Gateway product is based on WebRTC technology from the IETF and
W3C and Flash plug-in from Adobe. Browsers support for WebRTC signaling, media and
security is still evolving at a fast pace. Browser vendors should maintain backward
compatibility with these technologies.

Conditions/
Component Browser Release
Limitations
Version 8; Supported on
Genesys Video Gateway Apple Safari 9.0
Desktop only.
Support for version 31
ESR; Supported on
Desktop only. *Supports
Genesys Video Gateway Firefox ESR 9.0 the latest mainline
version of the browser
and one version before
it.
Support for versions 42
and above; Supported
on Desktop only;
Genesys Video Gateway Google Chrome 9.0 Supports the latest
mainline version of the
browser and one version
before it.
Version 11. Supported
on Desktop only;
Genesys Video Gateway Microsoft IE 9.0
Supports the latest
mainline version of the

Supported Operating Environment 214

Product List Genesys Video Gateway

Conditions/
Component Browser Release
Limitations
browser and one version
before it.
Support for version 29
and above; Supported
on Desktop only.
Genesys Video Gateway Opera 9.0 *Supports the latest
mainline version of the
browser and one version
before it.

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 215

Product List Genesys Video Gateway

Prerequisites

Supported Operating Environment 216

Product List Genesys Voice Platform

Genesys Voice Platform

General Information - Genesys Voice Platform
This page covers the following components that fall under this GVP SOE page:

• Call Control Platform

• CTI Connector
• MRCP Proxy
• Policy Server
• Supplementary Services Gateway
• Third-Party Squid

See the Genesys Media Server SOE page if you're looking for SOE information for the following:

• Genesys Media Control Platform

• Resource Manager
• Reporting Server
• Reporting Plug-In for GAX
• Management Information Base (MIB)
• T-Server-CUCM to Media Server Connector

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 217

Product List Genesys Voice Platform

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on CentOS Linux, provided that the CentOS Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 218

Product List Genesys Voice Platform

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1.2 - 8.5.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.7+
Linux 6 November 30, 2020
Supported for the
following components:

• VP Supplementary
Services Gateway
Red Hat Enterprise (9.0.031.10)
Linux 9.0.0+
Linux 7
• VP MRCP Proxy
(9.0.035.04)
• VP CTI Connector
(9.0.041.07)

Supported for the

following components:

• VP Supplementary
Services Gateway
Red Hat Enterprise (9.0.031.88+)
Linux 9.0.0+
Linux 8
• VP MRCP Proxy
(9.0.049.38+)
• VP CTI Connector
(9.0.065.11+)

Discontinued as of June
30, 2020

Last supported on the

following components and
respective versions:

• VP CTI Connector
8.5.160.80
• VP Supplementary
Services Gateway
Windows Windows Server 2008 8.1.2 - 9.0
9.0.031.10
• VP MRCP Proxy
9.0.019.27
• VP Third Party Squid
8.5.100.06
• VP Policy Server
8.5.010.10
• VP Call Control

OS Family OS Release Conditions

Supported Operating Environment 219

Product List Genesys Voice Platform

OS Family OS Release Conditions

Platform 9.0.013.03

Supported for the

following components:
• CTI Connector
• MRCP Proxy

Last supported on the

Windows Windows Server 2012 8.5.1+ following components and
respective versions:

• Supplementary
Services Gateway
9.0.031.10
• Third Party Squid
8.5.100.06

The Standard version is

supported for the
following components:
• Call Control Platform
Windows Windows Server 2016 9.0+ • CTI Connector
• Supplementary Services
Gateway
• MRCP Proxy

The Standard version is

supported for the
following components:
• CTI Connector
Windows Windows Server 2019 9.0+
• Supplementary Services
Gateway
• MRCP Proxy

OS Family OS Release Conditions

Supported Browsers

Supported Operating Environment 220

Product List Genesys Voice Platform

Notes:

• For browser support information, see the Supported Browsers table on the Genesys
Administrator Extension page in this guide.

Supported Database/DB Clusters

Notes:

• For database support information, see the Supported Database/DB Cluster table on the
Genesys Media Server page in this document.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• For IPV6 support information, see the Genesys Media Server page in this guide.

Component Release Interface Conditions

Management
Genesys Media Server 8.1
Framework

Supported Operating Environment 221

Product List Genesys Voice Platform

Component Release Interface Conditions

Configuration Server/
Proxy
Genesys Media Server 8.1 SIP Server/T-Server
Genesys Media Server no direct interface Interaction Server

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Genesys Voice Platform.

Component Release Interface Conditions

F5 or NLB/Radware for
Genesys Voice Platform 8.1.5
load-balancing
Genesys Voice Platform 8.1.5 IVR Server 7.5 or 8.0
Genesys Voice Platform 8.1.5 SIP Phones
Genesys Voice Platform 8.1.5 Web Interface-HTTP

Prerequisites

Notes:

• For additional prerequisites, see the Prerequisite table in the Genesys Media Server page
in this document.

Genesys Voice Platform - Prerequisites

Supported Operating Environment 222

Product List Genesys Voice Platform

Genesys Voice Platform - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

If using ASR

Release: All
Reference the
Supported Media
Interfaces reference
manual for compatibility
Any validated MRCP of GVP with Nuance and
compliant speech- Yes Resell any GValidated speech
recognition software integration. It is your
responsibility to order
the appropriate number
of speech licenses.
Contact Genesys Sales
for additional guidance.

If using TTS

Release: All
Reference the
Supported Media
Interfaces reference
manual for compatibility
Any validated MRCP of GVP with Nuance and
compliant text-to- Yes Resell any GValidated speech
speech software integration. It is your
responsibility to order
the appropriate number
of speech licenses.
Contact Genesys Sales
for additional guidance.

Cisco Queue Adapter (for GVP 7.6) or CTI-Connector (Cisco)

Release: 7.6
Depending on the GVP
release that is deployed,
Cisco ICM Yes No
there are different
supported versions of
Cisco ICM.

Supported Operating Environment 223

Product List Genesys Voice Platform

Genesys Voice Platform - Prerequisites

Cisco ICM AIM (CTIC support)

Cisco ICM 7.5 or later Yes No Release: 8.1.5+

Microsoft IIS for GVP 8.1.1 or earlier or GVPi applications on GVP 8.1.1–8.1.4.

Release: 8.1.5
Common Files Yes No Not needed for GVP
8.1.5 or later.
Release: 8.1.5
Internet Information
Yes No Not needed for GVP
Server Snap-In
8.1.5 or later.
Microsoft Internet Release: 8.1.5
Information Server (IIS) Yes No Not needed for GVP
6.0 components 8.1.5 or later.
Release: 8.1.5
World Wide Web Server Yes No Not needed for GVP
8.1.5 or later.

SIP Server to Resource Manager HA (active-active mode) (Optional)

Release: All
Third-party Load F5, Microsoft Network
Yes No
Balancer Load Balancer (NLB) are
supported.

Voice Platform Policy Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Policy Server

Release: 8.5
Java 7 (JRE) Yes No Last supported version:
8.5.010.10

Supported Operating Environment 224

Product List Genesys Voice Platform Studio

Genesys Voice Platform Studio

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Voice Platform Studio Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows 7 7.6+
30, 2020.

Genesys Voice Platform Studio User Interface Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows 7 7.6+
30, 2020.

Supported Operating Environment 225

Product List Genesys Voice Platform Studio

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 226

Product List Genesys Voice Platform Voice Application Reporter

Genesys Voice Platform Voice Application

Reporter

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 227

Product List Genesys Voice Platform Voice Application Reporter

OS Family OS Release Conditions

Discontinued as of December 31,
Solaris SPARC Solaris SPARC 64-bit 10 7.5
2020.
Discontinued as of December 31,
Solaris SPARC Solaris SPARC 64-bit 10 7.6
2020.
OS Family OS Release Conditions

Supported Operating Environment 228

Product List Genesys Voice Platform Voice Application Reporter

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 229

Product List Genesys Web Engagement

Genesys Web Engagement

Important
• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.
• Genesys Data Processing Server falls under Universal Contact Server, starting with the
9.0 release. See the

Universal Contact Server SOE page for support information.

Supported Operating Systems

Genesys Web Engagement Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.1
Red Hat Enterprise Discontinued as of June
Linux 8.1.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.5
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.5
Linux 7
Discontinued as of June
Windows Windows Server 2008 8.1.1
30, 2020
Windows Windows Server 2012 8.5
Windows Windows Server 2016 8.5.2

Genesys Web Engagement Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions

Supports Windows 10 in
Windows Windows 10 8.5
8.5.000.42.
Discontinued as of June
Windows Windows 7 8.1.2
30, 2020.
Discontinued as of June
Windows Windows 7 8.5
30, 2020.

Supported Operating Environment 230

Product List Genesys Web Engagement

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.1.2
30, 2020
Discontinued as of June
Windows Windows Server 2008 8.5
30, 2020
Supports Windows
Windows Windows Server 2012 8.5 Server 2012 in
8.5.000.42.
Windows Windows Server 2016 8.5.2

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Genesys Web
Apple Safari 8.1 Version 6+
Engagement
Genesys Web
Apple Safari 8.5 Version 6+
Engagement
Firefox 9.0+ is
Genesys Web
Firefox 8.1 supported; ESR is not
Engagement
supported
Firefox 9.0+ is
Genesys Web
Firefox 8.5 supported; ESR is not
Engagement
supported
Genesys Web
Google Chrome 8.1
Engagement
Genesys Web
Google Chrome 8.5
Engagement

Supported Database/DB Clusters

Supported Operating Environment 231

Product List Genesys Web Engagement

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Cassandra 1.2 8.1
Database version 2.2.9 is
Cassandra 2.2 8.5
supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Genesys Web Engagement.

Component Release Interface Conditions

Genesys Web
8.1 Chat Server
Engagement Backend
Genesys Web
8.1 Interaction Server
Engagement Backend

Supported Operating Environment 232

Product List Genesys Web Engagement

Component Release Interface Conditions

Management
Genesys Web Framework
8.1
Engagement Backend Configuration Server/
Proxy
Genesys Web
8.1 Message Server
Engagement Backend
Genesys Web
8.1 Solution Control Server
Engagement Backend
Genesys Web
8.1 Stat Server
Engagement Backend
Management
Genesys Web Framework
8.1
Engagement Frontend Configuration Server/
Proxy
Genesys Web
8.1 Message Server
Engagement Frontend
Genesys Web
8.5 Chat Server
Engagement Server
Genesys Web
8.5 Interaction Server
Engagement Server
Management
Genesys Web Framework
8.5
Engagement Server Configuration Server/
Proxy
Genesys Web
8.5 Message Server
Engagement Server
Genesys Web
8.5 Solution Control Server
Engagement Server
Genesys Web
8.5 Stat Server
Engagement Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 233

Product List Genesys Web Engagement

Genesys Web Engagement - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Supported Versions

Release: 8.1
Note the following:

• Java 7 (starting with

1.7.79) is supported
in all versions prior
to 8.5.

Java 7 Yes No • You can use either

JRE or JDK. However,
if you use JRE, you
may receive warning
messages that do
not affect the
functionality of your
Web Engagement
application.

Release: 8.5+
Note the following:

• Java 8 is supported
by Genesys version
8.5 and all
subsequent
versions.
Java 8 Yes No • You can use either
JRE or JDK. However,
if you use JRE, you
may receive warning
messages that do
not affect the
functionality of your
Web Engagement
application.

Release: 8.5+
Supported by Genesys
OpenJDK 8 Yes No
Web Engagement
Server starting with

Supported Operating Environment 234

Product List Genesys Web Engagement

Genesys Web Engagement - Prerequisites

8.5.000.43.

Supported Operating Environment 235

Product List Genesys WebRTC Service

Genesys WebRTC Service

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 236

Product List Genesys WebRTC Service

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 237

Product List Genesys WebRTC Service

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of
Linux 8.5
Linux 6 November 30, 2020
Discontinued as of June
30, 2020

Windows Windows Server 2008 8.5

R2 with 32-bit
applications running in
compatibility mode on a
64-bit OS is supported.
OS Family OS Release Conditions

Supported Browsers

Notes:

• Genesys tests and seeks compatibility for all browsers announcing WebRTC technology
support. Thanks to our continuous delivery model, we aim at reducing to a minimum the
delay between a browser’s compatibility announcement and its support. The same
policy is valid for browsers evolutions.
• The Genesys WebRTC Service product is based on WebRTC technology drafted at IETF
and W3C. This technology is still in a draft stage, and therefore the browsers
implementation is still evolving at a fast pace on signaling, media and security parts.
• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Supported on Desktop
and Android; Supports
Genesys WebRTC the latest mainline
Firefox ESR 8.5
Service JavaScript API version of the browser
and two versions before
it.
Supported on Desktop
and Android; Supports
Genesys WebRTC the latest mainline
Google Chrome 8.5
Service JavaScript API version of the browser
and two versions before
it.

Supported Operating Environment 238

Product List Genesys WebRTC Service

Conditions/
Component Browser Release
Limitations
Supported on Desktop
and Android; Supports
Genesys WebRTC the latest mainline
Opera 8.5
Service JavaScript API version of the browser
and two versions before
it.

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 239

Product List Genesys WebRTC Service

Supported Operating Environment 240

Product List Genesys Widgets

Genesys Widgets

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

No OS information at this time.

Supported Browsers

Conditions/
Component Browser Release
Limitations
Genesys Widgets Apple Safari 8.5.0 Tested with version 8+.
Safari 9.1 and above;
MacOS El Captain,
Genesys Widgets Apple Safari 9.0 Sierra, High Sierra,
Mojave; Widgets version
9.0.009.04+
Mozilla Firefox 66 and
above; Windows 7, 8.1,
10; MacOS El Captain,
Genesys Widgets Firefox 9.0
Sierra, High Sierra,
Mojave; Widgets version
9.0.009.04+
Version 43+ (Tested
Genesys Widgets Firefox ESR 8.5.0 with Firefox version 43;
ESR is not tested.)
Genesys Widgets Google Chrome 8.5.0 Tested with version 47+.
Chrome 73 or above;
Windows 7, 8.1, 10;
MacOS El Captain,
Genesys Widgets Google Chrome 9.0
Sierra, High Sierra,
Mojave; Widgets version
9.0.009.04+
Genesys Widgets Microsoft Edge 8.5.0 Version 14 starting with

Supported Operating Environment 241

Product List Genesys Widgets

Conditions/
Component Browser Release
Limitations
Genesys Widgets
8.5.008.
Microsoft Edge 18 or
above; Windows 7, 8.1,
Genesys Widgets Microsoft Edge 9.0
10; Widgets version
9.0.009.04+
Support for all versions
of Internet Explorer
Genesys Widgets Microsoft IE 9.0
ended after release
9.0.017.33.

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 242

Product List Genesys Widgets

Prerequisites

Supported Operating Environment 243

Product List Gplus Adapter for Microsoft CRM

Gplus Adapter for Microsoft CRM

General Information - Gplus Adapter for Microsoft CRM
Please contact Genesys Technical Support for further information on Gplus Adapters.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

No OS information at this time.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 244

Product List Gplus Adapter for Microsoft CRM

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

No prerequisites at this time.

Supported Operating Environment 245

Product List Gplus Adapter for SAP Analytics

Gplus Adapter for SAP Analytics

General Information - Gplus Adapter for SAP Analytics
Please contact Genesys Technical Support for further information on Gplus Adapters.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 246

Product List Gplus Adapter for SAP Analytics

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

Supported Operating Environment 247

Product List Gplus Adapter for SAP Analytics

OS Family OS Release Conditions

Discontinued as of June
Windows Windows Server 2008 7.5
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• Gplus Adapter for SAP Analytics does not require a database of its own. However it uses
all databases supported by Interaction Concentrator, as indicated in this Supported
Operating Environment Guide.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 248

Product List Gplus Adapter for SAP Analytics

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Please contact Genesys Technical Support for further information on Gplus Adapters.

Supported Operating Environment 249

Product List Gplus Adapter for SAP CRM

Gplus Adapter for SAP CRM

General Information - Gplus Adapter for SAP CRM
Please contact Genesys Customer Care for further information on Gplus Adapters.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 250

Product List Gplus Adapter for SAP CRM

OS Family OS Release Conditions

Supported by Autodialing Gateway
Windows Windows Server 2019 7.5+ Server for SAP starting with
7.5.100.003, as of 09/03/21.
OS Family OS Release Conditions

Supported Operating Environment 251

Product List Gplus Adapter for SAP CRM

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• Gplus for SAP CRM does not require a database of its own. However, Campaign
Synchronization Server uses the Outbound Contact database, see the Outbound Contact
page in this guide for support information.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 252

Product List Gplus Adapter for SAP CRM

Prerequisites

Notes:

• Please contact Genesys Customer Care for further information on Gplus Adapters.

Supported Operating Environment 253

Product List Gplus Adapter for SAP Data Access Component

Gplus Adapter for SAP Data Access

Component

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 254

Product List Gplus Adapter for SAP Data Access Component

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

Supported Operating Environment 255

Product List Gplus Adapter for SAP Data Access Component

OS Family OS Release Conditions

Discontinued as of June
Windows Windows Server 2008 7.1
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 256

Product List Gplus Adapter for SAP Data Access Component

Prerequisites

No prerequisites at this time.

Supported Operating Environment 257

Product List Gplus Adapter for SAP ERP

Gplus Adapter for SAP ERP

General Information - Gplus Adapter for SAP ERP
Please contact Genesys Technical Support for further information on Gplus Adapters.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 258

Product List Gplus Adapter for SAP ERP

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

Supported Operating Environment 259

Product List Gplus Adapter for SAP ERP

OS Family OS Release Conditions

Discontinued as of June
Windows Windows Server 2008 7.5
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• Gplus for SAP ERP does not require a database of its own. However, Campaign
Synchronization Server uses the Outbound Contact database. See the Outbound
Contact page in this Supported Operating Environment Guide.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 260

Product List Gplus Adapter for SAP ERP

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Please contact Genesys Customer Care for further information on Gplus Adapters.

Supported Operating Environment 261

Product List Gplus Adapter for SAP ICI Multi-Channel

Gplus Adapter for SAP ICI Multi-Channel

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 262

Product List Gplus Adapter for SAP ICI Multi-Channel

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

Supported Operating Environment 263

Product List Gplus Adapter for SAP ICI Multi-Channel

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of
Linux 8.0.1+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.0.2+
Linux 7
Discontinued as of June
Windows Windows Server 2008 7.5+
30, 2020
Windows Windows Server 2012 8.0+
Windows Windows Server 2016 8.0.210+
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 264

Product List Gplus Adapter for SAP ICI Multi-Channel

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Gplus Adapter for SAP ICI Multi-Channel - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.0.2+
OpenJDK 8 Yes No Starting with
8.0.210.01.
Release: 8.0.2+
Oracle Java 8
Yes No Starting with
Developer's Kit (JDK)
8.0.210.01.

Supported Operating Environment 265

Product List Gplus Adapter for Siebel CRM

Gplus Adapter for Siebel CRM

General Information - Gplus Adapter for Siebel CRM
Please contact Genesys Technical Support for further information on Gplus Adapters.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 266

Product List Gplus Adapter for Siebel CRM

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 267

Product List Gplus Adapter for Siebel CRM

OS Family OS Release Conditions

64-bit is supported in
Red Hat Enterprise
Linux 8.0.2+ 32-bit compatibility
Linux 7
mode only.
64-bit is supported in
Red Hat Enterprise
Linux 8.5+ 32-bit compatibility
Linux 8
mode only.
64-bit is supported in
Windows Windows Server 2012 7.5+ 32-bit compatibility
mode only.
Please note the
following:

• Support starting with

Windows Windows Server 2016 8.0.3+ 8.0.310 versions.
• 64-bit is supported in
32-bit compatibility
mode only.

64-bit is supported in
Windows Windows Server 2019 8.5+ 32-bit compatibility
mode only.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• Database support applies to Gplus Adapter for Siebel CRM Configuration Synchronization
Component.

Database Release Conditions/Limitations

MS SQL Server 2012 8.0.2+

Supported Operating Environment 268

Product List Gplus Adapter for Siebel CRM

Database Release Conditions/Limitations

Oracle 12c R1 8.0.2+
Oracle 12c R1 RAC 8.0.2+
Discontinued as of March 31,
Oracle 12c R2 8.0.2+
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.0.2+
2022.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Gplus Adapters for Siebel CRM.

Component Release Interface Conditions

Gplus Adapter for Siebel Management
CRM Campaign Framework
8.0
Synchronization Configuration Server/
Component Proxy
Gplus Adapter for Siebel
CRM Campaign
8.0 Outbound Server
Synchronization
Component
Gplus Adapter for Siebel Management
CRM Configuration Framework
8.0
Synchronization Configuration Server/
Component Proxy
Gplus Adapter for Siebel
CRM Multimedia 8.0 Interaction Server
Component

Supported Operating Environment 269

Product List Gplus Adapter for Siebel CRM

Component Release Interface Conditions

Management
Gplus Adapter for Siebel
Framework
CRM Multimedia 8.0
Configuration Server/
Component
Proxy
Management
Gplus Adapter for Siebel Framework
8.0
CRM Voice Component Configuration Server/
Proxy
Gplus Adapter for Siebel
8.0 SIP Server/T-Server
CRM Voice Component
Management
Gplus Communication
Framework
Server for Siebel CRM 8.0
Configuration Server/
(+Unicomm)
Proxy
Siebel/OpenMedia
8.0 Interaction Server
Server
Management
Siebel/OpenMedia Framework
8.0
Server Configuration Server/
Proxy

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Gplus Adapter for Siebel CRM.

Component Release Interface Conditions

Gplus Adapter for Siebel
CRM Campaign Siebel EAI (XML via
7.x
Synchronization HTTP)
Component
Gplus Adapter for Siebel
CRM Configuration Siebel EAI (XML via
7.x
Synchronization HTTP)
Component
Gplus Communication Genesys
8.0
Server for Siebel CRM Communication Driver
Gplus Communication
Genesys
Server for Siebel CRM 8.0
Communication Driver
(+Unicomm)

Supported Operating Environment 270

Product List Gplus Adapter for Siebel CRM

Component Release Interface Conditions

Gplus UCS Gateway Siebel Web Services
7.x
Server for Siebel CRM (SOAP via HTTP)
Siebel/OpenMedia Siebel Web Services
7.x
Server (SOAP via HTTP)

Prerequisites

Notes:

• Please contact Genesys Customer Care for further information about pre-requisites for
Gplus Adapters.

Gplus UCS Gateway Server for Siebel CRM - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.0.3+
OpenJDK 8 Yes No Starting with
8.0.310.05.
Release: 8.0.3+
Oracle Java 8
Yes No Starting with
Developer's Kit (JDK)
8.0.310.05.

Supported Operating Environment 271

Product List intelligent Workload Distribution

intelligent Workload Distribution

General Information - intelligent Workload Distribution
For supported operating environment information on Genesys Interactive Insights for iWD, see the
Genesys Interactive Insights page in this Supported Operating Environment Reference Guide.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

intelligent Workload Distribution Servers Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For Solaris SPARC, an asterisk (*) indicates the oldest operating systems supported for
the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX
Power PC, HP-UX, and Solaris SPARC.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

Support starts with
Linux CentOS Linux 7 9.0+
version 9.0.011.
Coupled with
Linux Oracle Linux 7 9.0+
Unbreakable Enterprise

Supported Operating Environment 272

Product List intelligent Workload Distribution

OS Family Operating System Release Conditions

Kernel Release 4.1, this
operating system is
supported by the
following component
starting with the version
specified: intelligent
Workload Distribution
Servers 9.0.
Red Hat Enterprise Discontinued as of
Linux 8.5 - 9.0
Linux 6 November 30, 2020
Supported for use on
Red Hat Enterprise
Linux 8.5.1+ Kernel Virtual Machine
Linux 7
(KVM).
Red Hat Enterprise Support starts with
Linux 9.0+
Linux 8 version 9.0.011.
Windows Windows Server 2012 8.5+
Windows Server 2016 is
Windows Windows Server 2016 9.0 supported starting with
9.0.003.
Support starts with
Windows Windows Server 2019 9.0+
version 9.0.011.

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
intelligent Workload
Version 9 and 10 are
Distribution User Apple Safari 8.5.103+
supported.
Interface
intelligent Workload
Two latest versions are
Distribution User Apple Safari 9.0+
supported.
Interface
intelligent Workload
Extended Support
Distribution User Firefox ESR 8.5.1+
Release
Interface

Supported Operating Environment 273

Product List intelligent Workload Distribution

Conditions/
Component Browser Release
Limitations
intelligent Workload
Latest and two last
Distribution User Google Chrome 8.5.1+
versions are supported.
Interface
intelligent Workload
Support starts with
Distribution User Microsoft Edge 9.0.0+
version 9.0.019.19
Interface

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.
• intelligent Workload Distribution also supports the MySQL 5.0.41+ database.

Database Release Conditions/Limitations

MS SQL Server 2012 8.5+
MS SQL Server 2012 Cluster 8.5+
MS SQL Server 2014 9.0+
MS SQL Server 2014 Cluster 9.0+ Supported with AlwaysOn Cluster
MS SQL Server 2016 9.0.003+
Supported with AlwaysOn Cluster
MS SQL Server 2016 Cluster 9.0.003+ with Synchronous Mirroring
capability.
Support starts with version
MS SQL Server 2017 9.0+
9.0.010.
Support starts with version
MS SQL Server 2019 9.0+
9.0.011.
Oracle 12c R1 8.5.1+
Oracle 12c R1 RAC 8.5.1+
Oracle 19c 9.0.0+ Support starts with version

Supported Operating Environment 274

Product List intelligent Workload Distribution

Database Release Conditions/Limitations

9.0.012.06.
Support starts with version
Oracle 19c RAC 9.0.0+
9.0.012.06.
Support starts with version
PostgreSQL 9 8.5.1+
8.5.104.03.
Support starts with version
PostgreSQL 12 9.0+
9.0.012.xx.
Support starts with version
PostgreSQL 13 9.0+
9.0.012.xx.
Support starts with version
PostgreSQL 14 9.0+
9.0.012.xx.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• This section provides IPv6 information for: intelligent Workload Distribution, intelligent
Workload Distribution Runtime Node, intelligent Workload Distribution Runtime Node /
Database Capture Point service, intelligent Workload Distribution Runtime Node / Web
Service Capture Point service, intelligent Workload Distribution Runtime Node /
WebSphere MQ Capture Point service

Component Release Interface Conditions

intelligent Workload
no direct interface License Server
Distribution
intelligent Workload
no direct interface SIP Server/T-Server
Distribution
intelligent Workload
no support Interaction Server
Distribution

Supported Operating Environment 275

Product List intelligent Workload Distribution

Component Release Interface Conditions

Management
intelligent Workload Framework
no support
Distribution Configuration Server/
Proxy
iWD Runtime Node no direct interface License Server
iWD Runtime Node no direct interface SIP Server/T-Server
iWD Runtime Node no support Interaction Server
Management
Framework
iWD Runtime Node no support
Configuration Server/
Proxy

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to intelligent Workload Distribution.

Component Release Interface Conditions

intelligent Workload Genesys Rules System
no support
Distribution Authoring Tool
intelligent Workload Interaction Server
no support
Distribution Database
intelligent Workload Interaction Server Event
no support
Distribution Log Database
intelligent Workload iWD Configuration
no support
Distribution Database
intelligent Workload
no support iWD Runtime Node
Distribution
iWD Business Context
iWD Runtime Node no direct interface
Management Service
iWD Data Mart ETL
iWD Runtime Node no direct interface
service
Interaction Server
iWD Runtime Node no support
Database
Interaction Server Event
iWD Runtime Node no support
Log Database
iWD Runtime Node no support iWD Data Mart

Supported Operating Environment 276

Product List intelligent Workload Distribution

Component Release Interface Conditions

Database service
iWD Runtime Node no support Stat Server
iWD Runtime Node/ Customer-supplied
Database Capture Point no support Source System
Service Database
Customer-supplied
iWD Runtime Node/Web
Source System invoking
Service Capture Point no support
iWD Web Service
Service
Capture Point
iWD Runtime Node/
Customer-supplied
WebSphere MQ Capture no support
WebSphere MQ Server
Point Service

Prerequisites

intelligent Workload Distribution - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Java Version

Release: 9.0+
OpenJDK 11 Yes No Recommended for all
iWD 9 customers.
Release: 9.0+
Starting with the following:

• iWD Web 9.0.008.05

• iWD Stat Server
Extensions
OpenJDK 8 Yes No
9.0.0008.07
• iWD Runtime Node
9.0.008.07
• iWD Manager
9.0.008.05

Supported Operating Environment 277

Product List intelligent Workload Distribution

intelligent Workload Distribution - Prerequisites

• iWD History Node

9.0.008.05
• iWD GAX Plug-In
9.0.008.06

Oracle Java 8
Yes No Release: 9.0+
Developer's Kit (JDK)
Release: 9.0+
Red Hat OpenJDK 11 Yes No Starting with IWD
release 9.0.017.

Java Message Service (JMS)

ActiveMQ 5.14.4
Yes No Release: 9.0+
Message Broker
Release: 9.0+
Versions IBM MQ 9.0.X & 9.1.X

IBM MQ Yes No Starting with the following:

• iWD History Node

9.0.009

Release: 9.0+
TIBCO 8.5.0 Yes No Starting with version
9.0.010.

Servlet Engines

Embedded Servlet
No Yes Release: 9.0+
Engine
Release: 8.5
IBM WebSphere 8.5 Yes No WebSphere 8.5 with IBM
JDK 7
Release: 8.5
Tomcat 7.0 (with JRE 7).
Tomcat 7.0 Yes No
For Linux, OpenJDK7 is
supported.

Supported Operating Environment 278

Product List Interaction Concentrator

Interaction Concentrator

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Interaction Concentrator Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported,
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

Linux CentOS Linux 7 8.1.514+ Starting with 8.1.514.25
Linux Oracle Linux 7 8.1.514+ Starting with 8.1.514.27
Red Hat Enterprise Discontinued as of
Linux 8.1.2 - 8.1.5
Linux 6 November 30, 2020
Supported on Red Hat
Red Hat Enterprise
Linux 8.1.5+ Enterprise Linux 64-bit 7
Linux 7
in native mode.
Red Hat Enterprise
Linux 8.1.514+ Starting with 8.1.514.46
Linux 8
Last supported version:
Windows Windows Server 2012 8.1.4 - 8.1.514
8.1.514.46
Windows Windows Server 2016 8.1.514+ Starting with 8.1.514.14
Windows Windows Server 2019 8.1.514+ Starting with 8.1.514.38

Supported Operating Environment 279

Product List Interaction Concentrator

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported,
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.
• This information is for the Interaction Concentrator Database

Database Release Conditions/Limitations

Last supported version:
MS SQL Server 2012 8.1.5 - 8.1.514
8.1.514.46
Also supports AlwaysOn Cluster
with Synchronous Mirroring
MS SQL Server 2012 Cluster 8.1.5 - 8.1.514
capability. Last supported
version: 8.1.514.46
Last supported version:
MS SQL Server 2014 8.1.4 - 8.1.514
8.1.514.46
Also supports AlwaysOn Cluster
with Synchronous Mirroring
MS SQL Server 2014 Cluster 8.1.514
capability. Last supported
version: 8.1.514.46
MS SQL Server 2016 8.1.514+ Starting with 8.1.514.05
Also supports AlwaysOn Cluster
with Synchronous Mirroring
MS SQL Server 2016 Cluster 8.1.514+
capability. Starting with
8.1.514.05.
MS SQL Server 2017 8.1.514+ Starting with 8.1.514.30
MS SQL Server 2019 8.1.514+ Starting with 8.1.514.38
MS SQL Server 2019 Cluster 8.1.514+ Starting with 8.1.514.47
Discontinued as of December 31,
Oracle 11g 8.1 - 8.1.514
2020.
Oracle 11g RAC 8.1 - 8.1.514 Discontinued as of December 31,

Supported Operating Environment 280

Product List Interaction Concentrator

Database Release Conditions/Limitations

2020.
Oracle 12c R1 8.1.4+
Oracle 12c R1 RAC 8.1.4+
Discontinued as of March 31,
Oracle 12c R2 RAC 8.1.514
2022.
Oracle 18c 8.1.514+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.1.514+ Discontinued as of June 30, 2021.
Oracle 19c 8.1.514+ Starting with 8.1.514.37
With pluggable database (PDB).
Oracle 19c Multitenant 8.1.514+
Starting with 8.1.514.37.
Oracle 19c RAC 8.1.514+ Starting with 8.1.514.30
PostgreSQL 10 8.1.514+ Starting with 8.1.514.17
PostgreSQL 11 8.1.514+ Starting with 8.1.514.39
PostgreSQL 12 8.1.514+ Starting with 8.1.514.44
Starting with 8.1.514.56.
PostgreSQL 13 8.1.514+ Requires DB Server 8.5.100.11 or
later.
PostgreSQL 9.6 8.1.514+ Starting with 8.1.514.11

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release numbers refer to Interaction Concentrator.

Supported Operating Environment 281

Product List Interaction Concentrator

Component Release Interface Conditions

Management
Framework
Interaction Concentrator 8.1
Configuration Server/
Proxy
Interaction Concentrator no direct interface Interaction Server
Interaction Concentrator no direct interface License Server
Interaction Concentrator no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• There are no prerequisites for Interaction Concentrator.

Supported Operating Environment 282

Product List Interaction Concentrator

Supported Operating Environment 283

Product List Interaction Concentrator

Supported Operating Environment 284

Product List Interaction Concentrator

Supported Operating Environment 285

Product List Interaction Concentrator

Supported Operating Environment 286

Product List Interaction Concentrator

Supported Operating Environment 287

Product List Interaction Concentrator

Supported Operating Environment 288

Product List Interaction Concentrator

Supported Operating Environment 289

Product List Interaction Concentrator

Supported Operating Environment 290

Product List Interaction Concentrator

Supported Operating Environment 291

Product List Interaction Concentrator

Supported Operating Environment 292

Product List Interaction Concentrator

Supported Operating Environment 293

Product List Interaction Concentrator

Supported Operating Environment 294

Product List Interaction Concentrator

Supported Operating Environment 295

Product List Interaction Concentrator

Supported Operating Environment 296

Product List Interaction Concentrator

Supported Operating Environment 297

Product List Interaction Concentrator

Supported Operating Environment 298

Product List Interaction Concentrator

Supported Operating Environment 299

Product List Interaction Concentrator

Supported Operating Environment 300

Product List Interaction Concentrator

Supported Operating Environment 301

Product List Interaction Concentrator

Supported Operating Environment 302

Product List Interaction Concentrator

Supported Operating Environment 303

Product List Interaction Concentrator

Supported Operating Environment 304

Product List Interaction Concentrator

Supported Operating Environment 305

Product List Interaction Concentrator

Supported Operating Environment 306

Product List Interaction SDK

Interaction SDK
General Information - Interaction SDK
From 7.2 and higher, Genesys Integration Server (GIS) is no longer a standalone product; it is part of
Interaction SDK.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 307

Product List Interaction SDK

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.
• The GIS proxies for .NET are only supported on the Microsoft .NET Framework, so they are only supported on Windows.
• When running on Windows, the GIS is only supported on Windows Server operating systems, not on Windows Client operating systems.

Supported Operating Environment 308

Product List Interaction SDK

OS Family OS Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX Power PC 7.6.5+
5L for POWER) 7.1 31, 2020
Red Hat Enterprise Discontinued as of June
Linux 7.6.3+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 7.6.5+
Linux 6 November 30, 2020
Supported by Genesys
Red Hat Enterprise
Linux 7.6.6+ Integration Server
Linux 7
starting with 7.6.601.39.
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
Only valid for Agent
Interaction Layer (AIL)
clients and Genesys
Integration Server (GIS)
Proxies. Note: This
Windows Windows 10 7.6.6+
operating system is only
supported for user
interface
implementations not
server implementations.
Discontinued as of June
Windows Windows 7 7.6.3+
30, 2020.
Only valid for Agent
Interaction Layer (AIL)
clients and Genesys
Integration Server (GIS)
Proxies. Note: This
Windows Windows 8 7.6.6+
operating system is only
supported for user
interface
implementations not
server implementations.
Windows Windows Server 2008 7.6.3+
Supported starting with
Windows Windows Server 2012 7.6.6+
7.6.600.10.
Supported by Genesys
Integration Server
Windows Windows Server 2016 7.6.6+
starting with version
7.6.601.36.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Operating Environment 309

Product List Interaction SDK

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• AIL third party dependencies The AIL installs with all needed external libraries. Client
applications must make sure that those dependencies exist and are not overridden by
other classpath libraries. AIL 7.6.4 third party-libraries: Apache log4j. File: log4j.jar
JavaMail 1.3.1 (spec 1.3): File: mail.jar FlexLM Java 7.2: flexlm.jar
• Needed only when not using JDK 6 or higher: JavaBeans Activation Framework 1.0.2

Supported Operating Environment 310

Product List Interaction SDK

(spec 1.0). Used by JavaMail. File: activation.jar Java Architecture for XML binding (ref
impl 2.1.1, spec 2.1): jaxb-api.jar, jaxb-impl.jar

Interaction SDK - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

GIS

Apache 2.0 with Tomcat

4.1 or 5.5 on Windows, Yes No Release: 7.2
Solaris, and Linux only
Apache 2.0 with Tomcat
5.5 on Windows, Solaris, Yes No Release: 7.5
and Linux only
Apache 2.0 with Tomcat
5.5 or 6.0 on Windows, Yes No Release: 7.6.4+
Solaris, and Linux only
Apache 2.0 with Tomcat
5.5 or 6.0 on Windows, Yes No Release: 7.6.3
Solaris, and Linux only
IIS 5.0/6.0 with Tomcat
4.1 or 5.5 on Windows Yes No Release: 7.2
only
IIS 5.0/6.0 with Tomcat
Yes No Release: 7.5
5.5 on Windows only
IIS 5.0/6.0 with Tomcat
5.5 or 6.0 on Windows Yes No Release: 7.6.4+
only
IIS 5.0/6.0 with Tomcat
5.5 or 6.0 on Windows Yes No Release: 7.6.3
only
WebLogic 8.1 on Solaris
Yes No Release: 7.5
only
WebLogic 8.1 on Solaris
Yes No Release: 7.2
only
WebLogic 9/10 on
Yes No Release: 7.6.4+
Solaris only

Supported Operating Environment 311

Product List Interaction SDK

Interaction SDK - Prerequisites

WebLogic 9/10 on
Yes No Release: 7.6.3
Solaris only
WebSphere and
WebSphere Express 5.1/ Yes No Release: 7.5
6.0
WebSphere and
WebSphere Express 5.1/ Yes No Release: 7.2
6.0
WebSphere and
WebSphere Express 6.0/ Yes No Release: 7.6.3
6.1
WebSphere and
WebSphere Express 6.1/ Yes No Release: 7.6.4+
7.0

AIL and GIS

1.6 Yes No Release: 7.6.3

Release: 7.6.4+
Java SE 7 Yes No
Interaction SDK 7.6.5+
Release: 7.6.4+
Java SE 8 Yes No
Interaction SDK 7.6.6+
JDK 1.4.2 Yes No Release: 7.5
JDK 1.4.2 Yes No Release: 7.6.3
JDK 1.4.2 Yes No Release: 7.2
JDK 1.5 Yes No Release: 7.5
JDK 1.5 Yes No Release: 7.6.3
JDK 1.5 Yes No Release: 7.2
JDK 1.5 Yes No Release: 7.6.4+
JDK 1.6 Yes No Release: 7.6.4+

GIS proxy libraries

Apache Axis Toolkit 1.1

Yes No Release: 7.2
and 1.3
Apache Axis Toolkit 1.1,
1.3, and 1.4 (1.4 is Yes No Release: 7.5
recommended)
Apache Axis Toolkit 1.4 Yes No Release: 7.6.4+
Apache Axis Toolkit 1.4 Yes No Release: 7.6.3
Microsoft .NET
Yes No Release: 7.5
Framework SDK 1.1 and

Supported Operating Environment 312

Product List Interaction SDK

Interaction SDK - Prerequisites

2.0
Microsoft .NET
Framework SDK 1.1 and Yes No Release: 7.2
2.0
Microsoft .NET
Framework SDK 1.1, 2.0, Yes No Release: 7.6.4+
3.0, 3.5
Microsoft .NET
Framework SDK 1.1, 2.0, Yes No Release: 7.6.3
3.0, 3.5

Supported Operating Environment 313

Product List IVR Interface Option

IVR Interface Option

General Information - IVR Interface Option
Starting with 8.0, IVR Server supports native 64-bit for the 64-bit versions of the operating systems
that are noted as supported. Prior to Release 8.0, all 64-bit operating systems were supported in
32-bit compatibility mode.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

IVR Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.
• Starting with 8.0, IVR Server supports native 64-bit for the 64-bit versions of the
operating systems that are noted as supported. Prior to Release 8.0, all 64-bit operating
systems were supported in 32-bit compatibility mode.

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX Power PC 8.1
5L for POWER) 7.1 31, 2020

Supported Operating Environment 314

Product List IVR Interface Option

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of June
Linux 8.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.000.08+
Linux 6 November 30, 2020
Red Hat Enterprise 64-bit compatibility
Linux 8.5
Linux 7 mode only
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
64-bit compatibility
Windows Windows Server 2012 8.5
mode only

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Supported Operating Environment 315

Product List IVR Interface Option

Notes:

• Release Support numbers refer to IVR Interface Option.

Component Release Interface Conditions

Management
Framework
IVR Driver / SDK 8.1+
Configuration Server/
Proxy
IVR Driver / SDK no direct interface Interaction Server
IVR Driver / SDK no direct interface SIP Server/T-Server
IVR Driver / SDK no support License Server
Management
Framework
IVR Server 8.1+
Configuration Server/
Proxy
IVR Server 8.1+ SIP Server/T-Server
IVR Server no direct interface Interaction Server
IVR Server no direct interface License Server

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to IVR Interface Option.

Component Release Interface Conditions

IVR Driver / SDK 8.1+ IVR Server GLI IPv6
IVR Server 8.1+ GLI interface
IVR Server 8.1+ Stat Server IPv6

Prerequisites

Supported Operating Environment 316

Product List IVR Interface Option

Supported Operating Environment 317

Product List IVR Interface Option

Supported Operating Environment 318

Product List IVR Interface Option

Supported Operating Environment 319

Product List IVR Interface Option

Supported Operating Environment 320

Product List License Reporting Manager

License Reporting Manager

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 321

Product List License Reporting Manager

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 322

Product List License Reporting Manager

OS Family OS Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX Power PC 8.5.0
5L for POWER) 7.1 31, 2020
Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.1+
Linux 6 November 30, 2020
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 8.5.0
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.1.1+
30, 2020
Windows Windows Server 2012 8.5.0
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Discontinued December 31,
IBM DB2 9.7 8.5.0
2020.
MS SQL Server 2008 8.1.1+ Discontinued as of June 30, 2020.
MS SQL Server 2012 8.5.0

Supported Operating Environment 323

Product List License Reporting Manager

Database Release Conditions/Limitations

Also supports AlwaysOn Cluster
MS SQL Server 2012 Cluster 8.5+ with Synchronous Mirroring
capability.
Discontinued as of December 31,
Oracle 11g 8.0+
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.0+
2020.
Oracle 12c R1 8.5.0
Oracle 12c R1 RAC 8.5.0

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

License Reporting Manager - Prerequisites

Supported Operating Environment 324

Product List License Reporting Manager

License Reporting Manager - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Oracle Java 7 or 8
Yes No Release: 8.1.2+
Runtime (JRE)

Supported Operating Environment 325

Product List LivePerson Adapter

LivePerson Adapter

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 326

Product List LivePerson Adapter

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 327

Product List LivePerson Adapter

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.0.1
Linux 5 30, 2018.
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 8.0.1
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.0.1
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 328

Product List LivePerson Adapter

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 329

Product List Load Distribution Server

Load Distribution Server

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 330

Product List Load Distribution Server

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 331

Product List Load Distribution Server

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1+
Linux 7
Red Hat Enterprise
Linux 8.1+
Linux 8
Windows Windows Server 2012 8.1.000.17+
Windows Windows Server 2016 8.1.003+
Windows Windows Server 2019 8.1.007.01+
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 332

Product List Load Distribution Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 333

Product List Load Distribution Server

Supported Operating Environment 334

Product List Messaging Apps/Social Engagement

Messaging Apps/Social Engagement

General Information - Messaging Apps/Social Engagement
Messaging Apps is part of the eServices product line. For supported operating environment
information for eServices, see the eServices page.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Apple Business Chat Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions

Windows Windows 10 9.0+
Windows Windows 8 9.0+
Windows Windows Server 2012 9.0+
Supported starting with
Windows Windows Server 2016 9.0+
9.0.002.04.

Digital Messaging Server Support

Notes:

• Social Messaging Server has reached End of Support (EOS) and it is no longer supported.
Digital Messaging Server (DMS) is the successor to Social Messaging Server. For
information on the latest version of DMS, refer to the Digital Messaging Server Guide.

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+ Starting with 9.0.002.06

Supported Operating Environment 335

Product List Messaging Apps/Social Engagement

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of
Linux 9.0+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 9.0+
Linux 7
Red Hat Enterprise
Linux 9.1+ Starting with 9.1.006.09
Linux 8
Last supported version:
Windows Windows Server 2012 9.0+
9.1.006.15
Windows Windows Server 2016 9.0+
Windows Windows Server 2019 9.1+ Starting with 9.1.006.09

Genesys Cloud API Driver for Facebook Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+ Starting with 9.0.007.08
Red Hat Enterprise Discontinued as of
Linux 9.0+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 9.0+
Linux 7
Red Hat Enterprise Starting with
Linux 9.0+
Linux 8 9.0.012.35.
Last supported version:
Windows Windows Server 2012 9.0+
9.0.012.12
Windows Windows Server 2016 9.0+ Starting with 9.0.005.01
Windows Windows Server 2019 9.0+ Starting with 9.0.011.51

Genesys Cloud API Driver for Twitter Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+ Starting with 9.0.007.07
Red Hat Enterprise Discontinued as of
Linux 9.0+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 9.0+
Linux 7
Red Hat Enterprise Starting with
Linux 9.0+
Linux 8 9.0.012.35.
Last supported version:
Windows Windows Server 2012 9.0+
9.0.012.12
Windows Windows Server 2016 9.0+ Starting with 9.0.005.01
Windows Windows Server 2019 9.0+ Starting with 9.0.011.51

Supported Operating Environment 336

Product List Messaging Apps/Social Engagement

Genesys Driver for SMS and MMS Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+
Red Hat Enterprise
Linux 9.0+
Linux 7
Red Hat Enterprise Supported starting with
Linux 9.0+
Linux 8 9.0.003.02.
This OS version is not
Windows Windows Server 2012 9.0+ supported as of
9.0.003.02.
Windows Windows Server 2016 9.0+
Supported starting with
Windows Windows Server 2019 9.0+
9.0.003.02.

Genesys Driver for use with Apple Business Chat via Hub Support

OS Family Operating System Release Conditions

Red Hat Enterprise
Linux 9.0+
Linux 7
Red Hat Enterprise
Linux 9.1+ Starting with 9.1.009.01
Linux 8
Last supported version:
Windows Windows Server 2012 9.0+
9.0.002.05
Supported starting with
Windows Windows Server 2016 9.0+
9.0.002.05.
Supported starting with
Windows Windows Server 2019 9.1+
9.1.000.03.

Genesys Driver for use with Genesys Hub Support

OS Family Operating System Release Conditions

Red Hat Enterprise
Linux 9.1+
Linux 7
Red Hat Enterprise
Linux 9.1+ Starting with 9.1.006.08
Linux 8
This OS version is not
Windows Windows Server 2012 9.1+ supported as of
9.1.007.06
Windows Windows Server 2016 9.1+
Windows Windows Server 2019 9.1+ Starting with 9.1.006.08

Supported Operating Environment 337

Product List Messaging Apps/Social Engagement

Genesys Hub Plug-in for Workspace Desktop Edition Support

OS Family Operating System Release Conditions

Windows Windows 10 9.1+
This OS version is not
Windows Windows 8 9.1+ supported as of
9.1.007.07
This OS version is not
Windows Windows Server 2012 9.1+ supported as of
9.1.007.07
Windows Windows Server 2016 9.1+
Windows Windows Server 2019 9.1+ Starting with 9.1.006.17

Social Media Plugin for Workspace Desktop Edition Support

OS Family Operating System Release Conditions

Windows Windows 10 9.0+
Windows Windows 8 9.0+
Windows Windows Server 2012 9.0+
Windows Windows Server 2016 9.0+ Starting with 9.0.005.10
Windows Windows Server 2019 9.0+ Starting with 9.0.012.07

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip

Supported Operating Environment 338

Product List Messaging Apps/Social Engagement

See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• For Digital Messaging Server, one of the JDK versions listed in the Digital Messaging
Server – Prerequisites table is required.

Digital Messaging Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.1+
OpenJDK 11 Yes No
Supported starting with

Supported Operating Environment 339

Product List Messaging Apps/Social Engagement

Digital Messaging Server - Prerequisites

9.1.002.02.
Release: 9.0+
OpenJDK 8 Yes No Supported starting with
9.0.002.06.
Release: 9.0+
Oracle Java 8
Yes No Supported starting with
Developer's Kit (JDK)
9.0.002.06.

Genesys Driver for SMS and MMS - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.0+
OpenJDK 11 Yes No Supported starting with
9.0.003.03.
OpenJDK 8 Yes No Release: 9.0+

Genesys Driver for use with Apple Business Chat via Hub - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.1+
OpenJDK 11 Yes No Supported starting with
9.1.000.03.

Genesys Driver for use with Genesys Hub - Prerequisites

Supported Operating Environment 340

Product List Messaging Apps/Social Engagement

Genesys Driver for use with Genesys Hub - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 9.1+
OpenJDK 11 Yes No Supported starting with
9.1.002.04.

Supported Operating Environment 341

Product List Multimedia Connector for Skype for Business

Multimedia Connector for Skype for

Business
General Information - Multimedia Connector for Skype for Business
The Multimedia Connector for Skype for Business integrated Microsoft Lync 2013 and Skype for
Business with the Genesys platform, using a native API. The Multimedia Connector for Skype for
Business is made up of the following components: T-Server for Skype for Business, UCMA Connector
for Skype for Business, to use with Microsoft Skype for Business and UCMA 5, UCMA Connector for MS
Lync, to use with Microsoft Lync 2013 and UCMA 4, and Workspace Plugin for Skype for Business

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

T-Server for Skype for Business Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.5.0
30, 2020
Windows Windows Server 2012 8.5.0
Windows Windows Server 2016 8.5.001.65+

Supported Operating Environment 342

Product List Multimedia Connector for Skype for Business

UCMA Connector for MS Lync Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.5.0
30, 2020
Windows Windows Server 2012 8.5.0
Windows Windows Server 2016 8.5.001.65+

UCMA Connector for Skype for Business Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.5.0
30, 2020
Windows Windows Server 2012 8.5.0
Windows Windows Server 2016 8.5.001.65+

Workspace Plugin for Skype for Business Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Windows Windows 10 8.5.0 Supported as of release

Supported Operating Environment 343

Product List Multimedia Connector for Skype for Business

OS Family Operating System Release Conditions

8.5.000.68
Discontinued as of June
Windows Windows 7 8.5.0
30, 2020.
Windows Windows 8 8.5.0
Discontinued as of June
Windows Windows Server 2008 8.5.0
30, 2020
Windows Windows Server 2012 8.5.0
Windows Windows Server 2016 8.5.001+

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 344

Product List Multimedia Connector for Skype for Business

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Workspace Plugin for Skype for Business - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Workspace Plugin for Skype for Business

Release: See note:

Determine the
supported Workspace
Desktop Edition version
for the Plugin by
Workspace Desktop
No Yes referring to the
Edition
associated Plugin
version page in the
Workspace Plugin for
Skype for Business
Release Note.

Supported Operating Environment 345

Product List Network SIP Server

Network SIP Server

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 346

Product List Network SIP Server

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 347

Product List Network SIP Server

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 7.5
Linux 5 30, 2018.
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 7.5
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 348

Product List Network SIP Server

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 349

Product List Network T-Server ATT

Network T-Server ATT

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 350

Product List Network T-Server ATT

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 351

Product List Network T-Server ATT

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1+
Linux 6 November 30, 2020
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 352

Product List Network T-Server ATT

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 353

Product List Network T-Server ATT

Supported Operating Environment 354

Product List Network T-Server GenSpec

Network T-Server GenSpec

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 355

Product List Network T-Server GenSpec

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 356

Product List Network T-Server GenSpec

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1+
Linux 6 November 30, 2020
T-Server support
Red Hat Enterprise
Linux 8.1+ beginning with version
Linux 7
8.1.000.20.
Red Hat Enterprise
Linux 8.1+
Linux 8
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 357

Product List Network T-Server GenSpec

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 358

Product List Network T-Server ISCP

Network T-Server ISCP

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 359

Product List Network T-Server ISCP

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.

Supported Operating Environment 360

Product List Network T-Server ISCP

OS Family OS Release Conditions

Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 8.0+
December 31, 2020.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 361

Product List Network T-Server ISCP

Prerequisites

Supported Operating Environment 362

Product List Network T-Server MCI

Network T-Server MCI

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 363

Product List Network T-Server MCI

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 364

Product List Network T-Server MCI

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.1+
Linux 7
Red Hat Enterprise
Linux 8.1+
Linux 8
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 365

Product List Network T-Server MCI

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 366

Product List Network T-Server NGSN

Network T-Server NGSN

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 367

Product List Network T-Server NGSN

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 368

Product List Network T-Server NGSN

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.0+
Linux 5 30, 2018.
Red Hat Enterprise Starting with
Linux 8.1+
Linux 7 8.1.000.12.
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 369

Product List Network T-Server NGSN

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 370

Product List Network T-Server Sprint

Network T-Server Sprint

General Information - Network T-Server Sprint
Supports TCP and X.25 for Solaris; X.25 only for Windows.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 371

Product List Network T-Server Sprint

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.

Supported Operating Environment 372

Product List Network T-Server Sprint

OS Family OS Release Conditions

Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 8.0+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 373

Product List Network T-Server Sprint

Prerequisites

Supported Operating Environment 374

Product List Orchestration Server

Orchestration Server

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 375

Product List Orchestration Server

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 376

Product List Orchestration Server

OS Family OS Release Conditions

Linux CentOS Linux 7 8.1.4+ Starting with 8.1.400.74
Starting with
Linux Oracle Linux 7 8.1.4+
8.1.400.86.
Red Hat Enterprise Discontinued as of
Linux 8.0.1 - 8.1.4
Linux 5 March 15, 2019.
Red Hat Enterprise Discontinued as of
Linux 8.1.4 - 8.1.400.98
Linux 6 November 30, 2020
Note the following:

• Support for RHEL 7

starting with
8.1.400.47
• Support for RHEL 7.5
starting with
Red Hat Enterprise 8.1.400.86
Linux 8.1.4+
Linux 7
• Support for RHEL 7.6
starting with
8.1.400.86
• Support for RHEL 7.7
starting with
8.1.400.90

Red Hat Enterprise Support for RHEL 8

Linux 8.1.4+
Linux 8 starting with 8.1.400.94
Discontinued as of July
Windows Windows Server 2008 8.0.1 - 8.1.4
15, 2020.
Discontinued as of June
30, 2020
Windows Windows Server 2008 8.1.2

Starting with 8.1.200.20

Windows Windows Server 2012 8.1.4+
Windows Windows Server 2016 8.1.4+
Starting with
Windows Windows Server 2019 8.1.4+
8.1.400.89.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Operating Environment 377

Product List Orchestration Server

Supported Database/DB Clusters

Notes:

• ORS supports Cassandra 2.25 through 3.x.

Database Release Conditions/Limitations

Cassandra 2.25 supported
Cassandra 2.2 8.1.4+
starting with 8.1.400.40.
Cassandra 3.9 supported starting
Cassandra 3 8.1.4+
with 8.1.400.51.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Orchestration Server.

Component Release Interface Conditions

Management
Framework
Orchestration Server 8.1.1
Configuration Server/
Proxy

Supported Operating Environment 378

Product List Orchestration Server

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Orchestration Server.

Component Release Interface Conditions

Cassandra 2.1 is
supported in 8.1.1.
Orchestration Server 8.1.1 Cassandra 2 Cassandra 2.2.5 is
supported in release
8.1.400.40+.
Universal Routing
Orchestration Server 8.1.1
Server Core
Orchestration Server 8.1.1 Web Interface

Prerequisites

Notes:

• For Composer-generated applications that use .NET resources, you can use any version
of Microsoft IIS that is compatible with the Windows versions on which Composer is
supported or any web server that supports Java Runtime Environment 1.7.0_0 or higher.
For more information, see Deploying Composer Applications.
• For Orchestration Server, Genesys no longer requires any specific web application
servers, and instead, you can use any web application server that conforms to the
Composer requirements described at Application Server Requirement.

Supported Operating Environment 379

Product List Orchestration Server

Supported Operating Environment 380

Product List Orchestration Server

Supported Operating Environment 381

Product List Orchestration Server

Supported Operating Environment 382

Product List Orchestration Server

Supported Operating Environment 383

Product List Orchestration Server

Supported Operating Environment 384

Product List Orchestration Server

Supported Operating Environment 385

Product List Orchestration Server

Supported Operating Environment 386

Product List Orchestration Server

Supported Operating Environment 387

Product List Orchestration Server

Supported Operating Environment 388

Product List Orchestration Server

Supported Operating Environment 389

Product List Orchestration Server

Supported Operating Environment 390

Product List Orchestration Server

Supported Operating Environment 391

Product List Orchestration Server

Supported Operating Environment 392

Product List Orchestration Server

Supported Operating Environment 393

Product List Orchestration Server

Supported Operating Environment 394

Product List Orchestration Server

Supported Operating Environment 395

Product List Outbound Contact

Outbound Contact

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

CPD Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020

Outbound Contact Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux

Supported Operating Environment 396

Product List Outbound Contact

version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.
• Outbound Contact Server Lite supports the same operating systems as Outbound
Contact Server.

OS Family Operating System Release Conditions

Starting with
Linux CentOS Linux 7 8.1+
8.1.524.04.
Note the following:

• 8.1.519.01 is the last

version that
supports 32-bit for
Red Hat Enterprise this operating
Linux 8.1.5+ system.
Linux 7
• Supports Red Hat
Enterprise Linux
64-bit 7 in
compatibility mode.

Red Hat Enterprise Starting with

Linux 8.1.5+
Linux 8 8.1.530.03.
Discontinued as of
Windows Windows Server 2016 8.1.509+
January 31, 2022.
Starting with
Windows Windows Server 2019 8.1.5+
8.1.527.07.

Outbound Contact User Interface Support

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows 7 8.0
30, 2020.

Supported Browsers

No browser information at this time

Supported Operating Environment 397

Product List Outbound Contact

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.
• Outbound Contact Server Lite supports the same databases and Outbound Contact
Server.

Database Release Conditions/Limitations

MS SQL Server 2016 8.1.508+ Discontinued as of July 31, 2021.
MS SQL Server 2016 Cluster 8.1.508+ Discontinued as of July 31, 2021.
MS SQL Server 2019 8.1.5+ Starting with 8.1.527.07.
MS SQL Server 2019 Cluster 8.1.5+ Starting with 8.1.527.07.
Oracle 18c 8.1.5+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.1.5+ Discontinued as of June 30, 2021.
Oracle 19c 8.1.5+ Starting with 8.1.528.05.
Oracle 19c RAC 8.1.5+ Starting with 8.1.528.05.
PostgreSQL 10.10 8.1.5+ Starting with 8.1.524.04.
PostgreSQL 11 8.1.5+ Starting with 8.1.529.06.
PostgreSQL 12 8.1.5+ Starting with 8.1.530.03.
PostgreSQL 13 8.1.5+ Starting with 8.1.530.03.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 398

Product List Outbound Contact

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Outbound Contact.

Component Release Interface Conditions

Management
Framework
Outbound Contact 8.1
Configuration Server/
Proxy
Outbound Contact no direct interface Interaction Server
Outbound Contact no direct interface License Server
Outbound Contact no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

CPD Server - Prerequisites

Supported Operating Environment 399

Product List Outbound Contact

CPD Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

CPD Server

Support information is
published in Genesys
Dialogic Boards Yes No
Supported Media
Interfaces Reference
Manual

Supported Operating Environment 400

Product List Pulse Advisors (formerly Performance Management Advisors)

Pulse Advisors (formerly Performance

Management Advisors)
General Information - Pulse Advisors (formerly PMA)
Pulse Advisors (formerly called Performance Management Advisors) includes Contact Center Advisor,
Workforce Advisor, Frontline Advisor, Agent Advisor, Advisors Genesys Adapter, Advisors Cisco
Adapter, and Contact Center Advisor-Mobile Edition.

Important
• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.
• Starting with 8.5.2, Advisors Cisco Adapter and Contact Center Advisor - Mobile Edition
(both the Android and iOS Clients) are discontinued.

Supported Operating Systems

Pulse Advisors Servers Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0.003+
Red Hat Enterprise Discontinued as of
Linux 8.5+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.5.2+
Linux 7
Support is 8.0+ for
Contact Center Advisor,
Workforce Advisor,
Frontline Advisor, Agent
Windows Windows Server 2012 8.5+
Advisor, Advisors Cisco
Adapter. Support from
3.3+ for Advisors
Genesys Adapter.
Windows Windows Server 2016 9.0+

Supported Operating Environment 401

Product List Pulse Advisors (formerly Performance Management Advisors)

OS Family Operating System Release Conditions

Windows Windows Server 2019 9.0+

Pulse Advisors User Interface Support

OS Family Operating System Release Conditions

Mobile Android 7 (Nougat) 9.0+
iOS 11.3 and 11.4
Mobile iOS 11 9.0+ supported by iPhone
only
Windows Windows 10 8.5.2+
Discontinued as of June
Windows Windows 7 8.1+
30, 2020.
Windows Windows 8 8.1+
Discontinued as of June
30, 2020

Be aware of the following:

• Google Chrome 49 is
the last version that
supports Windows
Server 2008. As a
result, Pulse
Advisors User's
Interface 9.0.002.03
is not supported on
this OS with Google
Chrome, because it
requires Google
Windows Windows Server 2008 8.0+ Chromes 66+. All
other supported
browsers are still
supported on this
OS.
• Support is 8.0+ for
Contact Center
Advisor, Workforce
Advisor, Frontline
Advisor, Agent
Advisor, Advisors
Cisco Adapter.
• Support from 3.3+
for Advisors Genesys
Adapter.

Supported Operating Environment 402

Product List Pulse Advisors (formerly Performance Management Advisors)

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
Pulse Advisors Apple Safari 9.0+ For mobile devices only
Firefox version 12.1+ for
Pulse Advisors Firefox 9.0+
mobile devices only
Version 42+ for desktop
Pulse Advisors Firefox ESR 8.5.1+
only
Version 46+ for desktop
Pulse Advisors Google Chrome 8.5.1 - 9.0.001
only
Pulse Advisors Google Chrome 9.0.002+ Version 66.0 and higher
Microsoft Edge version
41.16299.551.0 (on
Pulse Advisors Microsoft Edge 8.5.2+
Windows 10 build 1709)
for desktop only

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.
• Starting with release 8.5.2, a separate Contact Center Advisor-Mobile Edition is no longer
being developed. If you have questions. contact your Genesys representative.

Supported Operating Environment 403

Product List Pulse Advisors (formerly Performance Management Advisors)

Database Release Conditions/Limitations

MS SQL Server 2008 8.1.1 Discontinued as of June 30, 2020.
MS SQL Server 2008 8.1.1+ Discontinued as of June 30, 2020.
MS SQL Server 2012 8.5.1+ Support is for Pulse Advisors
MS SQL Server 2012 Cluster 8.5.1+ Support is for Pulse Advisors
MS SQL Server 2014 8.5.1+
MS SQL Server 2014 Cluster 8.5.1+
MS SQL Server 2016 8.5.2+
MS SQL Server 2016 Cluster 8.5.2+
MS SQL Server 2017 9.0.003+
Discontinued as of December 31,
Oracle 11g 8.1 - 8.5.1
2020.
Note the following for 8.5.2+
releases: One of the following is
needed: Oracle JServer or the
Oracle 12c R1 8.5.1+
"execute" privilege on the
SYS.DBMS_LOCK package. SCAN
is supported.
Note the following for 8.5.2+
releases: One of the following is
needed: Oracle JServer or the
Oracle 12c R1 RAC 8.5.1+
"execute" privilege on the
SYS.DBMS_LOCK package. SCAN
is supported
Discontinued as of March 31,
Oracle 12c R2 8.5.2+
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5.2+
2022.
Oracle 18c 9.0.003+ Discontinued as of June 30, 2021.
Oracle 18c RAC 9.0.003+ Discontinued as of June 30, 2021.
Oracle 19c 9.0.003+ SCAN is supported.
Oracle 19c RAC 9.0.003+ SCAN is supported.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 404

Product List Pulse Advisors (formerly Performance Management Advisors)

IPV6 Support for Common Interfaces

Notes:

• Release numbers refer to Pulse Advisors.

• When using numerical IPv6 addresses, enclose the literal in brackets.

Component Release Interface Conditions

Management
Framework
Pulse Advisors 8.1
Configuration Server/
Proxy
Pulse Advisors no direct interface Interaction Server
Pulse Advisors no direct interface License Server
Pulse Advisors no direct interface SIP Server/T-Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Pulse Advisors - Prerequisites

Supported Operating Environment 405

Product List Pulse Advisors (formerly Performance Management Advisors)

Pulse Advisors - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Apache HTTP Server

secure and non-secure
Yes No Release: 8.5.2+
mode - 2.4.x supported
starting with 2.4.5
Apache HTTP Server
secure and non-secure
Yes No Release: 3.3 - 8.5.1
mode - up to 2.4.x
supported
Release: 8.5.2 -
Apache Tomcat 8 No Yes
9.0.001
Apache Tomcat 9 No Yes Release: 9.0.002+
Release: 9.0.002+
Either OpenJDK 8 or
OpenJDK 8 Yes No Oracle Java 8
Developer's Kit (JDK) is
supported.
Oracle 11g Release 2
Yes No Release: All
JDBC Driver
Release: 8.5.1+
Supported using
ojdbc7.jar as follows:
Advisors Platform
release 8.5.101.17+;
Advisors Genesys
Oracle Database 12c
Adapter release
Release 1 (12.1.0.2) Yes No
8.5.101.17+; Advisors
JDBC Driver
Contact Center Advisor/
Workforce Advisor
release 8.5.101.15+;
Advisors Frontline
Advisor release
8.5.101.17+
Release: 8.5.2+
Oracle Database 12c
Supported using
Release 2 (12.2.0.1) Yes No
ojdbc8.jar starting with
JDBC Driver
release 8.5.2.
Release: 9.0.003+
Oracle Database 18c
Yes No Supported using
(18.3) JDBC Driver
ojdbc8.jar. Supported

Supported Operating Environment 406

Product List Pulse Advisors (formerly Performance Management Advisors)

Pulse Advisors - Prerequisites

only with Java 11.

Oracle Java 11
Developer's Kit (JDK) Yes No Release: 9.0.003+
and OpenJDK 11
Release: 3.3 - 8.5.1
Supported up to, and
Oracle Java 7
Yes No including, release 8.5.1.
Developer's Kit (JDK)
Open JDK is not
supported.
Release: 8.5.2+
Starting with 9.0.002,
Oracle Java 8 either Oracle Java 8
Yes No
Developer's Kit (JDK) Developer's Kit (JDK) or
OpenJDK 8 are
supported.

Supported Operating Environment 407

Product List Real-Time Metrics Engine

Real-Time Metrics Engine

General Information - Real-Time Metrics Engine
Real-Time Metrics Engine includes Stat Server, Multi-Channel Routing Extensions, Orchestration
Server Extension, and Outbound Contact Center Extensions.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Stat Server Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 8.5.1+ Starting with 8.5.110.14
Linux Oracle Linux 7 8.5.1+ Starting with 8.5.112.04
Note the following:

• RHEL 7 is supported
starting with version
Red Hat Enterprise 8.5.107.15.
Linux 8.5.1+
Linux 7 • RHEL 7.5 and higher
is supported starting
with version
8.5.110.20.

Red Hat Enterprise

Linux 8.5.1+ Starting with 8.5.112.19
Linux 8
Windows Windows Server 2012 8.1.2+ In compatibility mode
Starting with
Windows Windows Server 2012 8.5.0+
8.5.000.24. Native.
Windows Windows Server 2016 8.5.1+ Starting with 8.5.108
Windows Windows Server 2019 8.5.1+ Starting with 8.5.112.05

Supported Operating Environment 408

Product List Real-Time Metrics Engine

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Database Release Conditions/Limitations

MS SQL Server 2012 8.5.0+
MS SQL Server 2012 Cluster 8.5+
MS SQL Server 2016 8.5.1+ Starting with 8.5.112.10
Starting with 8.5.112.10.
AlwaysOn Cluster with
synchronous mirroring capability
MS SQL Server 2016 Cluster 8.5.1+ is supported. DB Server 8.1.301
is required if accessing MSSQL
Server/Cluster configured to use
DB Server.
MS SQL Server 2017 8.5+ Starting with 8.5.112.07
MS SQL Server 2019 8.5.1+ Starting with 8.5.112.14
Starting with 8.5.112.16.
AlwaysOn Cluster with
synchronous mirroring capability
MS SQL Server 2019 Cluster 8.5.1+ is supported. DB Server 8.1.301
is required if accessing MSSQL
Server/Cluster configured to use
DB Server.
Oracle 18c 8.5+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5+ Discontinued as of June 30, 2021.
Starting with 8.5.112.17.
Oracle 19c 8.5.1+
Supports on Linux and Windows.
Starting with 8.5.112.17.
Oracle 19c RAC 8.5.1+
Supports on Linux and Windows.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 409

Product List Real-Time Metrics Engine

IPV6 Support for Common Interfaces

Component Release Interface Conditions

Stat Server 8.1 Interaction Server
Management
Framework
Stat Server 8.1
Configuration Server/
Proxy
Stat Server 8.1 SIP Server/T-Server
Stat Server no direct interface License Server

IPV6 Support for Additional Interfaces

Component Release Interface Conditions

Stat Server 8.1 CCPulse+
Stat Server 8.1 Genesys Agent Desktop
Stat Server 8.1 Interaction Workspace
Outbound Contact
Stat Server 8.1
Server
Stat Server 8.1 Platform SDK Client
Stat Server 8.1 Pulse Advisors
Universal Routing
Stat Server 8.1 Server / Orchestration
Server
Stat Server 8.1 Web API Server

Prerequisites

Multi-Channel Routing Extensions - Prerequisites

Third-Party Acquired by Provided by Genesys Conditions/

Supported Operating Environment 410

Product List Real-Time Metrics Engine

Multi-Channel Routing Extensions - Prerequisites

Component
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.1
Supported as of May 15, 2019.
OpenJDK 11 Yes No
Red Hat OpenJDK11 as
of April 16, 2021.
Release: 8.1
OpenJDK 8 Yes No Supported as of
February 28, 2019.
Release: 8.5.1+
Oracle Java 8 Yes No Starting with
8.5.101.07.

Orchestration Server Extension - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.1
Supported as of May 15, 2019.
OpenJDK 11 Yes No
Red Hat OpenJDK11 as
of April 16, 2021.
Release: 8.1
OpenJDK 8 Yes No Supported as of
February 28, 2019.
Release: 8.5.1+
Oracle Java 8 Yes No Starting with
8.5.101.07.

Supported Operating Environment 411

Product List Real-Time Metrics Engine

Outbound Contact Center Extensions - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.1
Supported as of May 15, 2019.
OpenJDK 11 Yes No
Red Hat OpenJDK11 as
of April 16, 2021.
Release: 8.1
OpenJDK 8 Yes No Supported as of
February 28, 2019.
Release: 8.5.1+
Oracle Java 8 Yes No Starting with
8.5.101.07.

Stat Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.1+
OpenJDK 8 Yes No Starting with
8.5.110.18.
Release: 8.5.1+
Starting with 8.5.112.04.
OpenJDK 11 Yes No
Red Hat OpenJDK11
starting with 8.5.112.21.
Release: 8.5.1+
Oracle Java 8 Yes No Starting with
8.5.101.07.

Supported Operating Environment 412

Product List Platform SDK

Platform SDK
General Information - Platform SDK
For details about compatibility between Platform SDK protocols and specific Genesys Framework
servers for each major Platform SDK release, refer to the Platform SDK Compatibility with Genesys
Framework Components section of Platform SDK Deployment Guide.

Important
• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.
• Platform SDK does not explicitly state support for web browsers, Server Virtualization or
Desktop Virtualization platforms. If you are planning to use such a platform, please
check that the operating system on which your Platform SDK application runs is
supported, and that Platform SDK prerequisites are met. In case of any doubts, please
contact your Genesys account team or e-mail the virtualization support team.

Supported Operating Systems

Supported Operating Environment 413

Product List Platform SDK

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 414

Product List Platform SDK

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1 - 8.5.3
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.2+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.5.1+
Linux 7
Red Hat Enterprise
Linux 9.0.009+
Linux 8
This operating system is
only supported for user
Windows Windows 10 8.5.201.04+ interface
implementations not
server implementations.
This operating system is
only supported for user
Windows Windows 11 9.0.009+ interface
implementations, not
server implementations.
Discontinued as of June
Windows Windows 7 8.0.2+
30, 2020.
This operating system is
only supported for user
Windows Windows 8 8.1.3+ interface
implementations not
server implementations.
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
Discontinued as of June
Windows Windows Server 2008 8.1+
30, 2020
Windows Windows Server 2012 8.1.2+
Windows Windows Server 2016 9.0+
Windows Server 2019
support is required
starting from:

Windows Windows Server 2019 9.0+ • Platform SDK for Java

9.0.007.05
• Platform SDK for .Net
9.0.006.05

OS Family OS Release Conditions

Supported Browsers

Supported Operating Environment 415

Product List Platform SDK

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• Be aware that Java SE 5, 6, and 9 are no longer supported by Platform SDK.

Supported Operating Environment 416

Product List Platform SDK

• Customers using Platform SDK 8.0 and 8.1.0 must upgrade to version 8.1.1 or higher
using a Genesys-supported Java version.
• For details about compatibility between Platform SDK protocols and specific Genesys
servers for each major Platform SDK release, refer to Platform SDK Compatibility with
Genesys Framework Components.
• Platform SDK for .NET has no dependency on third-party libraries.
• Starting with release 9.0.005.02, Platform SDK for Java supports Netty 4 instead of Netty
3.

Platform SDK - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Supported Versions

Java SE 7 Yes No Release: 8.1.1 - 8.5.2

Java SE 8 Yes No Release: 8.5+
Microsoft .NET
Yes No Release: 8.0 - 8.5.2
Framework 3.5
Microsoft .NET
Yes No Release: 8.1.2+
Framework 4.5.2
Microsoft .NET
Yes No Release: 9.0+
Framework 4.6
Microsoft .NET
Yes No Release: 9.0+
Framework 4.7
Microsoft .NET
Yes No Release: 9.0.007+
Framework 4.8
Open JDK 11 Yes No Release: 9.0.004+

Third-Party Library Dependencies

Release: 8.1.2
Platform SDK Java 8.1.2
Netty No Yes
requires
netty-3.5.11.Final.jar
Netty No Yes Release: 9.0.009+

Supported Operating Environment 417

Product List Platform SDK

Platform SDK - Prerequisites

Netty version updated

from 4.1.73.Final to
4.1.79.Final
Release: 8.1.3
Platform SDK Java 8.1.3
Netty No Yes
requires
netty-3.6.5.Final.jar
Release: 8.5.1
Netty No Yes Platform SDK Java 8.5.1:
netty-3.9.4.Final.jar
Release: 9.0
Platform SDK Java 9.0
Netty No Yes
requires
netty-3.10.6.Final.jar

Supported Operating Environment 418

Product List SIP Endpoint SDK

SIP Endpoint SDK

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

SIP Endpoint SDK for .NET Support

OS Family Operating System Release Conditions

This operating system is
only supported for user
interface
implementations, not
Windows Windows 10 8.5 - 9.0
server
implementations.64-bit
native support starts
with version 9.0.015.03.
This operating system is
only supported for user
Windows Windows 11 9.0+ interface
implementations, not
server implementations.
Discontinued as of June
Windows Windows 7 8.1.2 - 9.0
30, 2020.
This operating system is
only supported for user
Windows Windows 8 8.1.2 - 9.0 interface
implementations, not
server implementations.
Discontinued as of June
Windows Windows Server 2008 8.0 - 9.0
30, 2020

SIP Endpoint SDK for Mac OS Support

OS Family Operating System Release Conditions

Supports macOS version
Mac Mac OS X 10.0 8.1
10.7.
Mac Mac OS X 10.0 9.0 Supports macOS

Supported Operating Environment 419

Product List SIP Endpoint SDK

OS Family Operating System Release Conditions

versions 10.11, 10.12,
10.14, and 10.15.
Supports macOS 11.2
(Big Sur). Apple M1
Mac Mac OS X 11.0 9.0+
processor is supported
natively.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Supported Operating Environment 420

Product List SIP Endpoint SDK

Prerequisites

SIP Endpoint SDK - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

.NET Framework 4.0+

Microsoft .NET
Yes No supported by SIP
Framework 4.0+
Endpoint SDK 8.5 and
9.0

Supported Operating Environment 421

Product List SIP Feature Server

SIP Feature Server

General Information - SIP Feature Server
Starting with release 8.1.2, SIP Voicemail Server has been renamed to SIP Feature Server; All SIP
Feature Server instances in a deployment must run exclusively on Linux or exclusively on Windows. A
mixed environment is not supported.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

SIP Feature Server Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1.1+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.2
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.1.202.03+
Linux 7

Supported Operating Environment 422

Product List SIP Feature Server

OS Family Operating System Release Conditions

Red Hat Enterprise
Linux 8.1.2+ Starting with 8.1.202.41
Linux 8
Feature Server release
Windows Windows Server 2012 8.1.2
8.1.201.18 or later
Windows Windows Server 2012 8.1.2 Starting with 8.1.201.18
Windows Windows Server 2016 8.1.202.03
Windows Windows Server 2019 8.1.2+ Starting with 8.1.202.38

Supported Browsers

Conditions/
Component Browser Release
Limitations
Supported browser
SIP Feature Server Microsoft Edge 8.1.2+
version: 96.0.1054.53

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Component Release Interface Conditions

SIP Feature Server 8.1.1 SIP Proxy

Supported Operating Environment 423

Product List SIP Feature Server

Component Release Interface Conditions

SIP Feature Server 8.1.1 SIP Server
There is no IPv6 support
SIP Feature Server no support SIP Feature Server
for Feature Server.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

SIP Feature Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.1+
OpenJDK 8 Yes No Starting with
8.1.202.26.
Oracle Java 7 Runtime
Yes No Release: All
(JRE)
Release: 8.1+
Oracle Java 8 Runtime
Yes No Starting with
(JRE)
8.1.202.00.

Supported Operating Environment 424

Product List SIP Server

SIP Server
General Information - SIP Server
SIP Server was formerly known as SIP Communication Server.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 425

Product List SIP Server

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 426

Product List SIP Server

OS Family OS Release Conditions

Linux CentOS Linux 7 8.1.103.08
Red Hat Enterprise
Linux 8.1.102
Linux 7
Red Hat Enterprise Starting with
Linux 8.1.1+
Linux 8 8.1.104.29.
Windows Windows Server 2012 8.1.1+ Starting with 8.1.101.34
Windows Windows Server 2016 8.1.1+ Starting with 8.1.102.95
Windows Windows Server 2019 8.1.1 Starting with 8.1.103.98
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Component Release Interface Conditions

SIP Server 8.1.1 SIP Proxy
SIP Server 8.1.1 SIP Server

Supported Operating Environment 427

Product List SIP Server

Component Release Interface Conditions

There is no IPv6 support
SIP Server no support SIP Feature Server
for Feature Server.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 428

Product List SIP Server

Supported Operating Environment 429

Product List SIP Server

Supported Operating Environment 430

Product List SIP Server

Supported Operating Environment 431

Product List SIP Server

Supported Operating Environment 432

Product List SIP Server

Supported Operating Environment 433

Product List SIP Server

Supported Operating Environment 434

Product List SIP Server

Supported Operating Environment 435

Product List SIP Server

Supported Operating Environment 436

Product List SIP Server

Supported Operating Environment 437

Product List SIP Server

Supported Operating Environment 438

Product List SIP Server

Supported Operating Environment 439

Product List SIP Server

Supported Operating Environment 440

Product List SIP Server

Supported Operating Environment 441

Product List SIP Server

Supported Operating Environment 442

Product List SIP Server

Supported Operating Environment 443

Product List SIP Server

Supported Operating Environment 444

Product List SIP Server

Supported Operating Environment 445

Product List SIP Proxy

SIP Proxy

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 446

Product List SIP Proxy

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• For Red Hat: Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported
Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and
reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

Supported Operating Environment 447

Product List SIP Proxy

OS Family OS Release Conditions

Linux CentOS Linux 7 8.1.1+ Starting with 8.1.100.74
Red Hat Enterprise
Linux 8.1.1+ Starting with 8.1.100.59
Linux 7
Red Hat Enterprise
Linux 8.1.1+ Starting with 8.1.100.88
Linux 8
Windows Windows Server 2012 8.1.1+ Starting with 8.1.100.46
Windows Windows Server 2016 8.1.1+ Starting with 8.1.100.72
Windows Windows Server 2019 8.1.1+ Starting with 8.1.100.85
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Component Release Interface Conditions

SIP Proxy 8.1.1 SIP Proxy
SIP Proxy 8.1.1 SIP Server

Supported Operating Environment 448

Product List SIP Proxy

Component Release Interface Conditions

There is no IPv6 support
SIP Proxy no support SIP Feature Server
for Feature Server.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 449

Product List SIP Proxy

Supported Operating Environment 450

Product List SIP Proxy

Supported Operating Environment 451

Product List SIP Proxy

Supported Operating Environment 452

Product List SIP Proxy

Supported Operating Environment 453

Product List SIP Proxy

Supported Operating Environment 454

Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)

Solution Reporting (CCPulse+ and Contact

Center Analyzer)
General Information - Solution Reporting (CCPulse+ and CC Analyzer)
Solution Reporting includes CCPulse+ and Contact Center Analyzer. The following operating
environments information is applicable to both except as otherwise specified.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Reporting Servers Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.
• Reporting Servers include Data Sourcer and ETL Runtime.

Supported Operating Environment 455

Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX Power PC 8.0.1
5L for POWER) 7.1 31, 2020
Red Hat Enterprise Discontinued as of June
Linux 7.6+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.0.1
Linux 6 November 30, 2020
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.2+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 7.6+
30, 2020
Windows Windows Server 2012 8.1+

Solution Reporting CCPulse+ User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 8.1.100.21+
Discontinued as of June
Windows Windows 7 8.0+
30, 2020.
Windows Windows 8 8.0.200.14
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
Windows Windows Server 2012 8.1.0+
Windows Windows Server 2016 8.1.100.53+
Note the following:

• 64-bit native
Windows Windows Server 2019 8.1.1
• Starting with
8.1.100.72

Solution Reporting Data Modeling Assistant/ETL Assistant User Interface Support

OS Family Operating System Release Conditions

Data Modeling Assistant
only; ETL Assistant
Windows Windows 10 8.1.1+
should be run from Data
Mart server.
Discontinued as of June
Windows Windows 7 8.1+
30, 2020.
Data Modeling Assistant
only; ETL Assistant
Windows Windows 8 8.1.1+
should be run from Data
Mart server.
Windows Windows Server 2008 7.6+ Discontinued as of June

Supported Operating Environment 456

Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)

OS Family Operating System Release Conditions

30, 2020
Windows Windows Server 2012 8.1+

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Discontinued December 31,
IBM DB2 9.7 7.6+
2020.
MS SQL Server 2008 7.6+ Discontinued as of June 30, 2020.
MS SQL Server 2012 8.1+
Tested/supported by CCPulse+
starting with 8.1.100.53;
supported by CC Analyzer per
MS SQL Server 2016 8.1
testing on ETL Runtime
8.1.001.04, DMA 8.1.000.12, and
Data Sourcer 8.1.001.09
Discontinued as of December 31,
Oracle 11g 7.6+
2020.
Discontinued as of December 31,
Oracle 11g RAC 7.6+
2020.
Oracle 12c R1 8.1

Supported Operating Environment 457

Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)

Database Release Conditions/Limitations

Oracle 12c R1 RAC 8.1
Discontinued as of March 31,
Oracle 12c R2 RAC 8.1
2022.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release numbers refer to Solution Reporting.

Component Release Interface Conditions

Management
Framework
CCPulse+ 8.0.1+
Configuration Server/
Proxy

IPV6 Support for Additional Interfaces

Notes:

• Release numbers refer to Solution Reporting.

Supported Operating Environment 458

Product List Solution Reporting (CCPulse+ and Contact Center Analyzer)

Component Release Interface Conditions

CCPulse+ 8.0.1+ Stat Server

Prerequisites

Solution Reporting - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

7.6.2 Genesys
Crystal Reports uses the
Interactive Insights BOE
No Yes same Business Objects
Server Windows English
Enterprise as Genesys
(United States)
Interactive Insights.
Oracle Java 7 or 8
Yes No
Runtime (JRE)

Crystal Reports uses the

SAP Crystal Reports
No Yes same Business Objects
2011
Enterprise as Genesys
Interactive Insights.

Supported Operating Environment 459

Product List SpeechMiner

SpeechMiner

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

SpeechMiner Servers Support

Notes:

• SpeechMiner includes four server types: database, platform, indexer, and web. All server
types support the same operating systems as listed in this table.

OS Family Operating System Release Conditions

Discontinued as of June
30, 2020

Note the following:

• Discontinued support
as of 8.5.512.07

Windows Windows Server 2008 8.0 - 8.5.5 • For 8.5 - 8.5.512.06,

R2 SP1; 64-bit native
• For 8.1, R2 SP1;
64-bit native
• For 8.0, R2 SP1,
64-bit native; x86,
32-bit

Windows Windows Server 2012 8.1.0 64-bit native

Windows Windows Server 2012 8.5.0 - 8.5.2 64-bit native
R2 is required; 64-bit
Windows Windows Server 2012 8.5.3+
native

Supported Operating Environment 460

Product List SpeechMiner

OS Family Operating System Release Conditions

Supported starting with
8.5.512.07. Requires
Windows Windows Server 2016 8.5.5+ Microsoft .NET
Framework 4.6.2 or
higher.
Supported starting with
8.5.512.28. Requires
Windows Windows Server 2019 8.5.512+
you to upgrade to
Elasticsearch 7.16.3.
Supported starting with
8.5.512.30. Requires an
Windows Windows Server 2022 8.5.512+
upgrade to
Elasticsearch 7.17.6.

SpeechMiner SMART clients Support

OS Family Operating System Release Conditions

Support starting with
Windows Windows 10 8.5.5+
8.5.512.
Discontinued as of June
30, 2020

Note the following:

• Discontinued
supports as of
Windows Windows Server 2008 8.0 - 8.5.5
8.5.512.07
• For 8.5 - 8.5.512.06,
R2 SP1; 64-bit native
• For 8.1 and 8.0, R2
SP1; 64-bit native

Windows Windows Server 2012 8.1.0 64-bit native

Windows Windows Server 2012 8.5.0 - 8.5.2 64-bit native
Supported starting with
Windows Windows Server 2016 8.5.5+
8.5.512.07.
Supported starting with
Windows Windows Server 2019 8.5.512+
8.5.512.28.
Supported starting with
Windows Windows Server 2022 8.5.512+
8.5.512.30.

SpeechMiner Users (web access) Support

OS Family Operating System Release Conditions

Starting with 8.5.510;
Windows Windows 10 8.5.5+
Professional; 64-bit

Supported Operating Environment 461

Product List SpeechMiner

OS Family Operating System Release Conditions

Compatibility
Discontinued as of June
30, 2020

Note the following:

• Discontinued as of
Windows Windows Server 2008 8.0 - 8.5.5 8.5.512.07
• For 8.5 - 8.5.512.06,
R2 SP1; 64-bit native
• For 8.1 and 8.0, R2
SP1; 64-bit native

Windows Windows Server 2012 8.1.0 64-bit native

Windows Windows Server 2012 8.5.0 - 8.5.2 64-bit native
Supported starting with
8.5.512.07. Requires
Windows Windows Server 2016 8.5.5+ Microsoft .NET
Framework 4.6.2 or
higher.
Supported starting with
Windows Windows Server 2019 8.5.512+
8.5.512.28.
Supported starting with
Windows Windows Server 2022 8.5.512+
8.5.512.30.

Supported Browsers

Conditions/
Component Browser Release
Limitations
On Windows only. See
the SpeechMiner Users
(web access) section
under Supported
SpeechMiner Google Chrome 8.5.0+
Operating Systems for
the Windows versions
that are supported for
Chrome.
Microsoft Edge Starting with version
SpeechMiner 8.5.512+
Chromium 8.5.512.28
Microsoft no longer
provides security
SpeechMiner Microsoft IE10 8.1.0 updates or technical
support for this version
of Internet Explorer. See

Supported Operating Environment 462

Product List SpeechMiner

Conditions/
Component Browser Release
Limitations
OS Support for
SpeechMiner Users (web
access) for the Windows
versions that are
supported for IE 10. For
version 8.5.2 onwards,
Microsoft IE 11 must be
used.
Microsoft no longer
provides security
updates or technical
support for this version
of Internet Explorer. See
OS Support for
SpeechMiner Microsoft IE10 8.5.0 SpeechMiner Users (web
access) for the Windows
versions that are
supported for IE 10. For
version 8.5.2 onwards,
Microsoft IE 11 must be
used.
Version 11 is supported.
See the SpeechMiner
Users (web access)
section under Supported
SpeechMiner Microsoft IE11 8.5.2+
Operating Systems for
the Windows versions
that are supported for
Microsoft IE 11.
Microsoft no longer
provides security
updates or technical
support for this version
of Internet Explorer. See
SpeechMiner Microsoft IE9 8.0.0
OS Support for
SpeechMiner Users (web
access) for the Windows
versions that are
supported for IE 9.
Microsoft no longer
provides security
updates or technical
support for this version
of Internet Explorer. See
SpeechMiner Microsoft IE9 8.1.0
OS Support for
SpeechMiner Users (web
access) for the Windows
versions that are
supported for IE 9.
Microsoft no longer
SpeechMiner Microsoft IE9 8.5.001 provides security
updates or technical

Supported Operating Environment 463

Product List SpeechMiner

Conditions/
Component Browser Release
Limitations
support for this version
of Internet Explorer. See
OS Support for
SpeechMiner Users (web
access) for the Windows
versions that are
supported for IE 9.

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• For MS SQL Server, Enterprise Edition is required for large deployments; Standard
Edition is the minimum requirement for other deployments.
• SpeechMiner does not have official and documented support for the various High
Availability (HA) modes provided by MS SQL Server (for example DB Cluster, SQL Always
on Availability Groups (AAG), and Traditional Shared Disk Clustering (FCI)).

Database Release Conditions/Limitations

Note the following: Supports
Elasticsearch 5.5.0 from 8.5.511 -
8.5.512.06; The files can be
found here:
elasticsearch-5.5.0.zip:
Elasticsearch 5.5 8.5.5+
https://www.elastic.co/
downloads/past-releases/
elasticsearch-5-5-0; for
SpeechMiner, ES is supported
only on Windows.
Note the following: Elasticsearch
5.6.16 is required; Supported
starting with 8.5.512.07;
Elasticsearch 5.6 8.5.5+ Customers who upgrade to
8.5.512.07 must upgrade to
Elasticsearch 5.6.16; The files
can be found here:

Supported Operating Environment 464

Product List SpeechMiner

Database Release Conditions/Limitations

https://www.elastic.co/
downloads/past-releases/
elasticsearch-5-6-16; for
SpeechMiner, ES is supported
only on Windows.
Note the following: Elasticsearch
7.16.3 is required; Supported
starting with 8.5.512.28;
Customers who upgrade to
8.5.512.28 must upgrade to
Elasticsearch 7.16.3; The files
Elasticsearch 7.16 8.5.512+
can be found here:
https://www.elastic.co/
downloads/past-releases/
elasticsearch-7-16-3; for
SpeechMiner, Elasticsearch is
supported only on Windows.
Note the following: Elasticsearch
7.17.6 is required; Supported
starting with 8.5.512.30;
Customers who upgrade to
8.5.512.30 must upgrade to
Elasticsearch 7.17.6; The files
Elasticsearch 7.17 8.5.512+
can be found here:
https://www.elastic.co/
downloads/past-releases/
elasticsearch-7-17-6; for
SpeechMiner, Elasticsearch is
supported only on Windows.
MS SQL Server 2008 8.0 - 8.5.5 Discontinued as of June 30, 2020.
With Reporting Services
(Enterprise edition required for
MS SQL Server 2012 8.1.0+
large installations) (Supported
with SP4)
Supported starting with 8.5.510
on SP3 with Reporting Services
MS SQL Server 2014 8.5.5+
(Enterprise edition required for
large installations)
Supported on SP2 with Reporting
MS SQL Server 2014 8.5.503 - 8.5.509 Services (Enterprise edition
required for large installations)
Supported, starting with
8.5.512.07, on SP2 with
MS SQL Server 2016 8.5.5+ Reporting Services (Enterprise
edition required for large
installations)
Note the following: Supported
starting with 8.5.512.28;
MS SQL Server 2019 8.5.512+ Customers who upgrade to
8.5.512.28 must upgrade to
Elasticsearch 7.16.3.

Supported Operating Environment 465

Product List SpeechMiner

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

SpeechMiner - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.511.00 -
.NET Core 2.0 Yes No
8.5.512.07
Release: 8.5.512+
.NET Core 3.1.3 Yes No
Starting with 8.5.512.10
.NET Core 6.0 Yes No Release: 8.5.512+

Supported Operating Environment 466

Product List SpeechMiner

SpeechMiner - Prerequisites

Starting with
8.5.512.30.
Release: 8.5.5+
Note the following:

• Supports
Elasticsearch 5.5.0
from 8.5.511 -
8.5.512.06.
• The files can be
found here:
Elasticsearch 5.5 Yes No elasticsearch-5.5.0.zip,
https://www.elastic.co/
downloads/past-
releases/
elasticsearch-5-5-0
• For SpeechMiner,
Elasticsearch is
supported only on
Windows.

Release: 8.5.5+
Note the following:

• Elasticsearch 5.6.16
is supported starting
with 8.5.512.07.
• The files can be
Elasticsearch 5.6 Yes Yes found here:
https://www.elastic.co/
downloads/past-
releases/
elasticsearch-5-6-16;
for SpeechMiner,
Elasticsearch is
supported only on
Windows.

Release: 8.5.512+
Note the following:

• Elasticsearch 7.16.3
Elasticsearch 7.16 Yes No is required.
• The files can be
found here:
https://www.elastic.co/

Supported Operating Environment 467

Product List SpeechMiner

SpeechMiner - Prerequisites

downloads/past-
releases/
elasticsearch-7-16-3
• For SpeechMiner,
Elasticsearch is
supported only on
Windows.

Release: 8.5.512+

• Elasticsearch 7.17.6
is required.
• The files can be
found here:
https://www.elastic.co/
Elasticsearch 7.17 Yes No downloads/past-
releases/
elasticsearch-7-17-6.
• For SpeechMiner,
Elasticsearch is
supported only on
Windows.

Microsoft .NET
Yes No Release: 8.1.0
Framework 3.5 SP1
Release: 8.5.2+
The files can be found
here:
Microsoft .NET NDP451-KB2858728-x86-x64-AllOS-
Yes No
Framework 4.5.1 ENU.exe
https://www.microsoft.com/
en-in/download/
details.aspx?id=40779
Release: 8.5.5+
Supported starting with
8.5.505 and required for
Windows Server 2016. The
files can be found here:
NDP462-KB3151800-x86-x64-AllOS-
ENU.exe
Microsoft .NET
Yes No https://www.microsoft.com/en-
Framework 4.6.2 us/download/
details.aspx?id=53344

.NET 4.6.2 is required

only for systems with
web server, .NET 4.5.1
can be used with all the
other servers.

Supported Operating Environment 468

Product List SpeechMiner

SpeechMiner - Prerequisites

Release: 8.5.5+
Microsoft.NET
Framework 4.7.2 is
required for 8.5.510.xx
Microsoft .NET
Yes No Hot Fix releases starting
Framework 4.7.2
with 8.5.510.30, and for
8.5.512.xx Hot Fix
releases starting with
8.5.512.10.
Release: All
The files can be found
Microsoft Visual C++
here:
2013 Redistributable Yes No
http://www.microsoft.com/
Package
en-us/download/
details.aspx?id=40784
Release: 8.5.512+
Note the following:

• Starting with
8.5.512.10
• Required on hosts
Microsoft Visual C++ where indexer is
2015 Redistributable Yes No installed.
Package
• The files can be
found here:
https://www.microsoft.com/
en-us/download/
details.aspx?id=
53840

Release: All
With permissions to
SMTP server Yes No send emails (used for
emailing reports to
SpeechMiner users).

Supported Operating Environment 469

Product List Stream Manager

Stream Manager

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 470

Product List Stream Manager

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 471

Product List Stream Manager

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Red Hat 7.6
Linux 5 30, 2018.
Discontinued as of
Solaris Solaris SPARC 64-bit 10 7.2+
December 31, 2020.
Discontinued as of June
Windows Windows Server 2008 7.6
30, 2020
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 472

Product List Stream Manager

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 473

Product List T-Server Aastra MX-ONE

T-Server Aastra MX-ONE

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 474

Product List T-Server Aastra MX-ONE

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 475

Product List T-Server Aastra MX-ONE

OS Family OS Release Conditions

Red Hat Enterprise Discontinued as of June
Linux 8.1+
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1+
Linux 6 November 30, 2020
Red Hat Enterprise Support starts with
Linux 8.1+
Linux 7 version 8.1.003.02.
Discontinued as of June
Windows Windows Server 2008 8.0+
30, 2020
Support starts with
Windows Windows Server 2012 8.1
version 8.1.003.00.
Support starts with
Windows Windows Server 2016 8.1+
8.1.004.01.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 476

Product List T-Server Aastra MX-ONE

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 477

Product List T-Server Alcatel A4400/OXE

T-Server Alcatel A4400/OXE

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 478

Product List T-Server Alcatel A4400/OXE

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 479

Product List T-Server Alcatel A4400/OXE

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1+ Starting with 8.1.006.01
Linux 7
Red Hat Enterprise
Linux 8.1+ Starting with 8.1.009.00
Linux 8
Windows Windows Server 2012 8.1+ Starting with 8.1.005.00
Windows Windows Server 2016 8.1+ Starting with 8.1.007.00
Windows Windows Server 2019 8.1+ Starting with 8.1.008.03
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 480

Product List T-Server Alcatel A4400/OXE

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 481

Product List T-Server Alcatel A4400/OXE

Supported Operating Environment 482

Product List T-Server Avaya Communication Manager

T-Server Avaya Communication Manager

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 483

Product List T-Server Avaya Communication Manager

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 484

Product List T-Server Avaya Communication Manager

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1 Starting with 8.1.010.30
Linux 7
Red Hat Enterprise
Linux 8.1+ Starting with 8.1.502.03
Linux 8
Windows Windows Server 2012 8.1+ Starts with 8.1.001.50
Windows Windows Server 2016 8.1 Starts with 8.1.010.40
Windows Windows Server 2019 8.1+ Starts with 8.1.500.14
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 485

Product List T-Server Avaya Communication Manager

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 486

Product List T-Server Avaya Communication Manager

Supported Operating Environment 487

Product List T-Server Avaya TSAPI

T-Server Avaya TSAPI

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 488

Product List T-Server Avaya TSAPI

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.
• Starting with 8.1.502.04 T-Server:
• Has only 64-bit executables (no longer 32-bit)
• No longer supports Windows Server 2012

Supported Operating Environment 489

Product List T-Server Avaya TSAPI

OS Family OS Release Conditions

Red Hat Enterprise Starting with 8.1.502.04
Linux 8.1+
Linux 7 (64-bit)
Red Hat Enterprise Starting with 8.1.502.04
Linux 8.1+
Linux 8 (64-bit)
Note the following:

• Starting with
8.1.001.16. Requires
Windows Windows Server 2012 8.1+ TSAPI SDK version
6.3.3.
• Last supported
version: 8.1.01x.xx

Starting with 8.1.010.14

Windows Windows Server 2016 8.1+ (32-bit) and 8.1.502.04
(64-bit)
Starting with 8.1.502.04
Windows Windows Server 2019 8.1+
(64-bit)
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 490

Product List T-Server Avaya TSAPI

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 491

Product List T-Server Cisco Unified Communications Manager

T-Server Cisco Unified Communications

Manager
General Information - T-Server Cisco Unified Communications Manager
T-Server Cisco Unified Communications Manager was previously known as T-Server Cisco
CallManager.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

General Information - T-Server Cisco Unified Communications Manager

T-Server Cisco Unified Communications Manager was previously known as T-Server Cisco
CallManager.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 492

Product List T-Server Cisco Unified Communications Manager

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 493

Product List T-Server Cisco Unified Communications Manager

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1.2+ Starting with 8.1.202.34
Linux 7
Red Hat Enterprise
Linux 8.1+ Starting with 8.1.501.50
Linux 8
Windows Windows Server 2012 8.1+ Starting with 8.1.201
Windows Windows Server 2016 8.1+ Starting with 8.1.202
Windows Windows Server 2019 8.1+ Starting with 8.1.501.33
OS Family OS Release Conditions

Supported Operating Environment 494

Product List T-Server Cisco Unified Communications Manager

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 495

Product List T-Server Cisco Unified Communications Manager

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1.2+ Starting with 8.1.202.34
Linux 7
Red Hat Enterprise
Linux 8.1+ Starting with 8.1.501.50
Linux 8
Windows Windows Server 2012 8.1+ Starting with 8.1.201
Windows Windows Server 2016 8.1+ Starting with 8.1.202
Windows Windows Server 2019 8.1+ Starting with 8.1.501.33
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

Supported Operating Environment 496

Product List T-Server Cisco Unified Communications Manager

• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.

Component Release Interface Conditions

T-Server Cisco Unified
Communications 8.1.0 License Server
Manager
Management
T-Server Cisco Unified
Framework
Communications 8.1.0
Configuration Server/
Manager
Proxy
T-Server Cisco Unified
Communications 8.1.0 SIP Server/T-Server
Manager

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.
• Release Support numbers refer to T-Server for Cisco Unified Communications Manager.

Component Release Interface Conditions

T-Server Cisco Unified
Communications 8.1.0 T-Lib Clients
Manager
T-Server Cisco Unified
CP4SM to Stream
Communications no support
Manager/MS
Manager
T-Server Cisco Unified JTAPI to Cisco Unified
Communications no support Communications
Manager Manager

Prerequisites

Supported Operating Environment 497

Product List T-Server Cisco Unified Communications Manager

T-Server Cisco Unified Communications Manager - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Cisco Unified
Communications
Manager 10.5.1.10000-7 Yes No Release: All
with JTAPI version
10.5(1.10000)-1
Cisco Unified
Communications
Manager 11.5.1.10000-6 Yes No Release: All
with JTAPI version
11.5(1.10000)-1
Cisco Unified
Communications
Release: 8.1.5+
Manager 12.0.1.21900-7 Yes No
Starting with 8.1.501.33
with JTAPI version
12.0(0.98000)-3
Cisco Unified
Communications
Manager Release: 8.1.5+
Yes No
12.5.1.11900-146 with Starting with 8.1.501.33
JTAPI version
12.5(1.11900)-3
Cisco Unified
Communications
Manager 7.1.2.22011-1 Yes No Release: All
with JTAPI
7.1(2.10000)-8
Cisco Unified
Communications
Manager 8.0.3.10000-8 Yes No Release: All
with JTAPI
8.0(3.10000)-2
Cisco Unified
Communications
Manager 8.5.1.10000-26 Yes No Release: All
with JTAPI
8.5(1.10000)-1
Cisco Unified
Communications Yes No Release: All
Manager 8.6.1.20000-1

Supported Operating Environment 498

Product List T-Server Cisco Unified Communications Manager

T-Server Cisco Unified Communications Manager - Prerequisites

with JTAPI
8.6(1.10000)-1
Cisco Unified
Communications
Manager 9.0.1.10000-37 Yes No Release: All
with JTAPI
9.0(1.10000)-1
Cisco Unified
Communications
Manager 9.1.1.20000-5 Yes No Release: All
with JTAPI
9.1(1.10000)-2
Cisco Unified
Communications
Manager ES
Yes No Release: All
10.0(1.12008-3) with
JTAPI version
10.0(1.10000)-2
Cisco Unified
Communications
Manager ES Yes No Release: All
9.1(2.12041-1) with
JTAPI 9.1(2.12041)-1
Release: 8.1.5+
OpenJDK 8 Yes No
Starting with 8.1.501.50
Release: 8.0 - 8.1.1
Oracle Java 5 Runtime
Yes No You can also use Oracle
(JRE)
Java 5 SDK.
Release: 8.1.2+
Oracle Java 7 Runtime
Yes No You can also use Oracle
(JRE)
Java 7 SDK.
Release: 8.1.2+
Oracle Java 8 Runtime
Yes No You can also use Oracle
(JRE)
Java 8 SDK.

Supported Operating Environment 499

Product List T-Server CSTA Connector

T-Server CSTA Connector

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 500

Product List T-Server CSTA Connector

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 501

Product List T-Server CSTA Connector

OS Family OS Release Conditions

Red Hat Enterprise
Linux 8.1.1+
Linux 7
Support beginning with
Windows Windows Server 2012 8.1+
8.1.103.00.
Support beginning with
Windows Windows Server 2016 8.1+
version 8.1.109.00.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

Supported Operating Environment 502

Product List T-Server CSTA Connector

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 503

Product List T-Server for Mitel MiVoice 5000

T-Server for Mitel MiVoice 5000

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 504

Product List T-Server for Mitel MiVoice 5000

OS Family OS Release Conditions

Linux Red Hat Enterprise Linux 7 8.1+
Windows Windows Server 2012 8.1+
Windows Windows Server 2016 8.1+ Support starts with 8.1.001.01.
OS Family OS Release Conditions

Supported Operating Environment 505

Product List T-Server for Mitel MiVoice 5000

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 506

Product List T-Server for NEC NEAC/APEX

T-Server for NEC NEAC/APEX

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 507

Product List T-Server for NEC NEAC/APEX

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 508

Product List T-Server for NEC NEAC/APEX

OS Family OS Release Conditions

Red Hat Enterprise Support beginning with
Linux 8.1+
Linux 7 version 8.1.010.02
Red Hat Enterprise Support beginning with
Linux 8.1+
Linux 8 version 8.1.500.02
Support beginning with
Windows Windows Server 2012 8.1+
version 8.1.001.08
Support beginning with
Windows Windows Server 2016 8.1+
version 8.1.010.02
Support beginning with
Windows Windows Server 2019 8.1+
version 8.1.010.05
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 509

Product List T-Server for NEC NEAC/APEX

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 510

Product List T-Server for NEC NEAC/APEX

Supported Operating Environment 511

Product List T-Server for Nortel Communication Server 2000/2100

T-Server for Nortel Communication Server

2000/2100

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 512

Product List T-Server for Nortel Communication Server 2000/2100

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC. TCP Communication flavor only.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later. TCP Communication flavor only.

Supported Operating Environment 513

Product List T-Server for Nortel Communication Server 2000/2100

OS Family OS Release Conditions

Support beginning with
Red Hat Enterprise
Linux 8.1+ version 8.1.002.08 (TCP/
Linux 7
IP flavor only).
Support beginning with
Windows Windows Server 2012 8.1+
version 8.1.002.04.
Support starts with
Windows Windows Server 2016 8.1+
8.1.002.08. TCP/IP only.
Support starts with
Windows Windows Server 2019 8.1+
8.1.002.08 TCP/IP only.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 514

Product List T-Server for Nortel Communication Server 2000/2100

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 515

Product List T-Server for Nortel Communication Server 2000/2100

Supported Operating Environment 516

Product List T-Server for Siemens HiPath 4000 CSTA III

T-Server for Siemens HiPath 4000 CSTA III

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 517

Product List T-Server for Siemens HiPath 4000 CSTA III

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, and Solaris SPARC
• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including
AIX Power PC, HP-UX, and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
Windows Server bit support is described as follows:

• "64-bit native" refers to a 64-bit Operating System running the application in a 64-bit mode.
• "64-bit Compatibility" refers to a x64-bit Operating System running the application in a 32-bit mode.
• "x86 32-bit" refers to the application running in pure 32-bit mode.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction
of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to
Oracle Linux versions 5.x and later.

Supported Operating Environment 518

Product List T-Server for Siemens HiPath 4000 CSTA III

OS Family OS Release Conditions

Red Hat Enterprise Starting with
Linux 8.1+
Linux 7 8.1.001.02.
Red Hat Enterprise Starting with
Linux 8.1+
Linux 8 8.1.002.00.
Windows Windows Server 2012 8.1.001+
Starting with
Windows Windows Server 2016 8.1+
8.1.001.02.
Starting with
Windows Windows Server 2019 8.1+
8.1.001.02.
OS Family OS Release Conditions

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

Supported Operating Environment 519

Product List T-Server for Siemens HiPath 4000 CSTA III

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 520

Product List T-Server for Siemens HiPath 4000 CSTA III

Supported Operating Environment 521

Product List UC Connector

UC Connector
General Information - UC Connector
UC Connector is the Genesys server component that provides all functionality of Genesys Smart Link.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Genesys Lync Agent User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 8.0.3
Discontinued as of June
Windows Windows 7 8.0.3
30, 2020.

UC Connector Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.0
30, 2020
Windows Windows Server 2012 8.0.3

Supported Operating Environment 522

Product List UC Connector

UC Connector User Interface Support

Notes:

• User Interface support information applies to Interaction Workspace Plug-in for Lync and
Genesys Lync Agent.

OS Family Operating System Release Conditions

Windows Windows 10 8.0.3
Discontinued as of June
Windows Windows 7 8.0
30, 2020.
Windows Windows 8 8.0.3
Discontinued as of June
Windows Windows Server 2008 8.0
30, 2020
Windows Windows Server 2012 8.0

Supported Browsers

Notes:

• Unless otherwise noted, browser plug-ins are not supported for these browsers. Only the
browser is supported.

Conditions/
Component Browser Release
Limitations
UC Connector User
Firefox ESR 8.0
Interface

Supported Database/DB Clusters

No DB information at this time.

Supported Operating Environment 523

Product List UC Connector

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

UC Connector - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

UC Connector

JDK 1.8.0.91+ Yes No

Supported Operating Environment 524

Product List Universal Contact Server

Universal Contact Server

General Information - Universal Contact Server
Universal Contact Server is part of the eServices product line. For supported operating environment
information for eServices, see the eServices page page.

Important
• Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.
• Please note the following:
• Unless stated otherwise in the table(s) below, Universal Contact Server is synonymous
with Universal Contact Server and Universal Contact Server Proxy.

Supported Operating Systems

Genesys Data Processing Server Support

OS Family Operating System Release Conditions

Linux CentOS Linux 7 9.0+ Starting with 9.0.001.02
Coupled with
Unbreakable Enterprise
Linux Oracle Linux 7 9.0+
Kernel Release 4,
starting with 9.0.001.02.
Red Hat Enterprise Discontinued as of
Linux 8.5+
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.5+
Linux 7
Discontinued as of June
Windows Windows Server 2008 8.5
30, 2020
Windows Windows Server 2012 8.5+
Starting with
Windows Windows Server 2016 9.0+
9.0.001.02.

Supported Operating Environment 525

Product List Universal Contact Server

Universal Contact Server (SQL version) Support

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX 8.1 - 8.5.3
5L for POWER) 7.1 31, 2020
Discontinued December
AIX AIX Power PC 64-bit 6.1 8.0.1 - 8.5.2
31, 2020
Supports by the
following with the
starting version as
indicated:

Linux CentOS Linux 7 8.5.3+ • Universal Contact

Server 8.5.300.16
• Universal Contact
Server Proxy
8.5.300.01

Coupled with
Unbreakable Enterprise
Kernel Release 4, this
OS is supported by the
following components
with the starting version
as indicated:
Linux Oracle Linux 7 8.5.3+
• Universal Contact
Server 8.5.300.16
• Universal Contact
Server Proxy
8.5.300.01

Red Hat Enterprise Discontinued as of June

Linux 8.1 - 8.5.2
Linux 5 30, 2018.
Red Hat Enterprise Discontinued as of
Linux 8.1.4+
Linux 6 November 30, 2020
Supported by the
following:

• Universal Contact
Red Hat Enterprise Server 8.5.300.05
Linux 8.5.3+
Linux 7
• Universal Contact
Server Proxy
8.5.300.01

Supported for UCS

Red Hat Enterprise starting 8.5.300.43 and
Linux 8.5.3
Linux 8 for UCS Proxy, starting
with version 8.5.301.01.
Discontinued as of
Solaris Solaris SPARC 64-bit 10 7.6 - 8.5
December 31, 2020.

Supported Operating Environment 526

Product List Universal Contact Server

OS Family Operating System Release Conditions

Discontinued as of June
30, 2020
Windows Windows Server 2008 8.1 - 8.5.2

Supports 64-bit native.

Windows Windows Server 2012 8.5+
Windows Windows Server 2016 8.5.3+ Supports 64-bit native.
Starting with
Windows Windows Server 2019 8.5.3+
8.5.300.39.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Database Release Conditions/Limitations

IBM DB2 10 8.1.4 - 8.5.3 Discontinued December 31, 2020
IBM DB2 9.7 8.1.4 - 8.5.2 Discontinued December 31, 2020
MS SQL Server 2008 8.0.1 - 8.5.2 Discontinued as of June 30, 2020.
MS SQL Server 2012 8.5
MS SQL Server 2014 8.5.3 - 8.5.x
Starting with 8.5.200.19.
MS SQL Server 2014 Cluster 8.5.2 - 8.5.x
Supports AlwaysOn functionality.
MS SQL Server 2016 8.5.3 - 8.5.x
MS SQL Server 2016 Cluster 8.5.3 - 8.5.x Supports AlwaysOn functionality.
Starting with 8.5.300.41.
MS SQL Server 2019 8.5.3
Supports AlwaysOn functionality.
Starting with 8.5.300.41.
MS SQL Server 2019 Cluster 8.5.3
Supports AlwaysOn functionality.
Discontinued as of December 31,
Oracle 11g 8.1 - 8.5
2020.
Discontinued as of December 31,
Oracle 11g R2 RAC 8.1.4 - 8.5
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.0.3 - 8.5
2020.
Oracle 12c R1 8.5

Supported Operating Environment 527

Product List Universal Contact Server

Database Release Conditions/Limitations

Discontinued as of March 31,
Oracle 12c R2 RAC 8.5
2022.
Oracle 18c 8.5.3+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5.3+ Discontinued as of June 30, 2021.
Oracle 19c 8.5.3+ Starting with 8.5.300.43
Starting with 8.5.300.43. Support
includes Transparent Application
Oracle 19c RAC 8.5.3+
Failover (TAF). SCAN is not
supported.
PostgreSQL 10.16 supported from
PostgreSQL 10 8.5.3+
8.5.300.43
PostgreSQL 11.11 supported from
PostgreSQL 11 8.5.3+
8.5.300.43
PostgreSQL 12.6 supported from
PostgreSQL 12 8.5.3+
8.5.300.43
PostgreSQL 9.3 8.5.1 - 8.5.x
PostgreSQL 9.4 8.5.1 - 8.5.x Clustering is not supported.
PostgreSQL 9.6 8.5.3

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• This table applies to UCS 8.x and 9.x releases.

Component Release Interface Conditions

8.1.3+ Universal Contact

Supported Operating Environment 528

Product List Universal Contact Server

Component Release Interface Conditions

Server

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Universal Contact Server - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.5.3+
Supported starting with
8.5.300.39 for all UCS
OpenJDK 11 Yes No 8.5-supported versions
of Windows, Red Hat
Enterprise Linux, and
CentOS Linux.
Oracle Java 7
Yes No Release: 8.1.3 - 8.5.2
Developer's Kit (JDK)
Oracle Java 8
Yes No Release: 8.5.3+
Developer's Kit (JDK)

Supported Operating Environment 529

Product List Universal Routing

Universal Routing
General Information - Universal Routing
Universal Routing Server, Interaction Routing Designer, and Custom Server

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Custom Server Support

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX 8.0.0+
5L for POWER) 7.1 31, 2020
Red Hat Enterprise Starting with
Linux 8.1.4+
Linux 8 8.1.400.04.
Discontinued as of
Solaris Solaris SPARC 64-bit 10 8.0.0+
December 31, 2020.

Interaction Routing Designer User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 8.1.4
Discontinued as of June
Windows Windows 7 7.6.2+
30, 2020.
Windows Windows 8 8.1.400.10+
Discontinued as of June
Windows Windows Server 2008 7.6.2
30, 2020
Discontinued as of June
Windows Windows Server 2008 8.0.1
30, 2020
Running in compatibility
Windows Windows Server 2012 8.1.400.18+
mode.

Supported Operating Environment 530

Product List Universal Routing

OS Family Operating System Release Conditions

Starting with IRD
Windows Windows Server 2019 8.1.4+
version 8.1.400.45.

Universal Routing Server Support

OS Family Operating System Release Conditions

Starting with
Linux CentOS Linux 7 8.1.4+
8.1.400.45.

Universal Routing Server and Custom Server Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX Power PC 8.1.1 - 8.1.400.75
5L for POWER) 7.1 31, 2020
Support starting from
URS 8.1.400.59 and
Linux Oracle Linux 7 8.1.4+
Custom Server
8.1.400.04
Red Hat Enterprise Discontinued as of
Linux 8.1.3 - 8.1.400.75
Linux 6 November 30, 2020
Note the following:

• URS supports RHEL

7.7 and 7.9 starting
Red Hat Enterprise with 8.1.400.63.
Linux 8.1.400.32+
Linux 7
• URS supports RHEL
7.6 starting with
8.1.400.58.

Supported Operating Environment 531

Product List Universal Routing

OS Family Operating System Release Conditions

• URS supports RHEL

7.5 starting with
8.1.400.56.
• Custom Server
supports RHEL 7.5,
7.6, and 7.7 starting
with 8.1.400.04.
• Both URS and
Custom Server
support Red Hat
Enterprise Linux 7
natively.

Red Hat Enterprise

Linux 8.1.4 Starting with 8.1.400.76
Linux 8
Discontinued as of
Solaris SPARC Solaris SPARC 64-bit 10 7.2 - 8.1.400.75
February 18, 2021.
Note the following:

• Only Universal
Routing Server
supports Windows
2008 beginning with
Release 7.6.2.
Windows Windows Server 2008 7.6.2 - 8.1.4 Custom Server
supports Windows
2008 beginning with
Release 8.0.
• Discontinued as of
July, 27, 2020.

Discontinued as of June
30, 2020

Only Universal Routing

Windows Windows Server 2008 7.6.2+ Server supports
Windows 2008
beginning with Release
7.6.2. Custom Server
supports Windows 2008
beginning with Release
8.0.
Discontinued as of July,
Windows Windows Server 2008 8.1 - 8.1.4
27, 2020.
Windows Windows Server 2012 8.1.4
Windows Windows Server 2016 8.1.400.36
Note the following
Windows Windows Server 2019 8.1.4+
support:

Supported Operating Environment 532

Product List Universal Routing

OS Family Operating System Release Conditions

• URS: Starting with

8.1.400.64.
• Custom Server:
Starting with
8.1.400.04.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

Notes:

• An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS
SQL, Oracle, and Sybase. Genesys supports Genesys products on the database patch
levels up to the latest currently available patch sets. For Microsoft products with sub-
versions such as R1/R2, all versions are supported except as noted for the specific
product.
• Only Interaction Routing Designer relies directly on a database. Universal Routing Server
relies on DB Server. For DB Server support, see the Framework page.

Database Release Conditions/Limitations

Discontinued as of February 25,
IBM DB2 9.7 8.1.1 - 8.1.400.44
2021.
Discontinued as of February 25,
MS SQL Server 2008 8.0 - 8.1.400.44
2021.
MS SQL Server 2012 8.1.4
MS SQL Server 2014 8.1.4+ Starting with IRD 8.1.400.25.
Starting with IRD 8.1.400.25; also
MS SQL Server 2014 Cluster 8.1.4+ supports AlwaysOn Cluster with
Synchronous Mirroring capability.
MS SQL Server 2016 8.1.4+ Starting with IRD 8.1.400.25.

Supported Operating Environment 533

Product List Universal Routing

Database Release Conditions/Limitations

Starting with IRD 8.1.400.25; also
MS SQL Server 2016 Cluster 8.1.4+ supports AlwaysOn Cluster with
Synchronous Mirroring capability.
MS SQL Server 2017 8.1.4+ Starting with IRD 8.1.400.30
MS SQL Server 2019 8.1.4+ Starting with IRD 8.1.400.39.
Starting with IRD 8.1.400.49; also
MS SQL Server 2019 Cluster 8.1.4+ supports AlwaysOn Cluster with
Synchronous Mirroring capability.
Discontinued as of February 25,
Oracle 11g 8.0 - 8.1.400.44
2021.
Discontinued as of February 25,
Oracle 11g RAC 8.1.1 - 8.1.400.44
2021.
Oracle 12c R1 8.1.400.25
Oracle 12c R1 RAC 8.1.400.23
Discontinued as of March 31,
Oracle 12c R2 8.1.4+
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.1.4+
2022.
Oracle 18c 8.1.4+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.1.4+ Discontinued as of June 30, 2021.
Oracle 19c 8.1.4+ Starting with IRD 8.1.400.39.
Oracle 19c RAC 8.1.4+ Starting with IRD 8.1.400.39.
PostgreSQL 10 8.1.4+ Starting with IRD 8.1.400.30
PostgreSQL 14 8.1.4+ Starting with IRD 8.1.400.49.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Supported Operating Environment 534

Product List Universal Routing

Notes:

• Release Support numbers refer to Universal Routing.

Component Release Interface Conditions

Management
Framework
Custom Server 8.1
Configuration Server/
Proxy
Management
Interaction Routing Framework
8.0.1
Designer Configuration Server/
Proxy
Universal Routing
8.1 Interaction Server
Server
Universal Routing
8.1 License Server
Server
Management
Universal Routing Framework
8.1
Server Configuration Server/
Proxy
Universal Routing
8.1 SIP Server/T-Server
Server

IPV6 Support for Additional Interfaces

Notes:

• Release Support numbers refer to Universal Routing.

Component Release Interface Conditions

Universal Routing
Custom Server 8.1
Server Core
Universal Routing
8.1 Custom Server
Server
Universal Routing
8.1 Load Distribution Server
Server

Supported Operating Environment 535

Product List Universal Routing

Component Release Interface Conditions

Universal Routing
8.1 Orchestration Server
Server
Universal Routing
8.1 Stat Server
Server
Universal Routing
8.1 Web Interface
Server

Prerequisites

Notes:

• There are no prerequisites identified for Universal Routing.

Supported Operating Environment 536

Product List Universal Routing

Supported Operating Environment 537

Product List Universal Routing

Supported Operating Environment 538

Product List Universal Routing

Supported Operating Environment 539

Product List Universal Routing

Supported Operating Environment 540

Product List Universal Routing

Supported Operating Environment 541

Product List Universal Routing

Supported Operating Environment 542

Product List Universal Routing

Supported Operating Environment 543

Product List Universal Routing

Supported Operating Environment 544

Product List Universal Routing

Supported Operating Environment 545

Product List Universal Routing

Supported Operating Environment 546

Product List Universal Routing

Supported Operating Environment 547

Product List Universal Routing

Supported Operating Environment 548

Product List Universal Routing

Supported Operating Environment 549

Product List Universal Routing

Supported Operating Environment 550

Product List Universal Routing

Supported Operating Environment 551

Product List Universal Routing

Supported Operating Environment 552

Product List Universal Routing

Supported Operating Environment 553

Product List Universal Routing

Supported Operating Environment 554

Product List Universal Routing

Supported Operating Environment 555

Product List Universal Routing

Supported Operating Environment 556

Product List Universal Routing

Supported Operating Environment 557

Product List Universal Routing

Supported Operating Environment 558

Product List Universal Routing

Supported Operating Environment 559

Product List Universal Routing

Supported Operating Environment 560

Product List Universal Routing

Supported Operating Environment 561

Product List Universal Routing

Supported Operating Environment 562

Product List Universal Routing

Supported Operating Environment 563

Product List Universal Routing

Supported Operating Environment 564

Product List Universal Routing

Supported Operating Environment 565

Product List Universal Routing

Supported Operating Environment 566

Product List Universal Routing

Supported Operating Environment 567

Product List Universal Routing

Supported Operating Environment 568

Product List Universal Routing

Supported Operating Environment 569

Product List Universal Routing

Supported Operating Environment 570

Product List Universal Routing

Supported Operating Environment 571

Product List Universal Routing

Supported Operating Environment 572

Product List Universal Routing

Supported Operating Environment 573

Product List Voice Treatment Option

Voice Treatment Option

General Information - Voice Treatment Option
Please contact Genesys Customer Care for information about this product.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

No OS information at this time.

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 574

Product List Voice Treatment Option

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Supported Operating Environment 575

Product List Web Services and Applications

Web Services and Applications

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 576

Product List Web Services and Applications

Notes:

• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat
distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of
any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle
Linux versions 5.x and later.

Supported Operating Environment 577

Product List Web Services and Applications

OS Family OS Release Conditions

Supported starting with
Linux CentOS Linux 7 8.5.2
8.5.202.63.
Red Hat Enterprise Discontinued as of
Linux 8.5.2
Linux 6 November 30, 2020
Red Hat Enterprise Supported starting with
Linux 8.5.2
Linux 7 8.5.201.61.
OS Family OS Release Conditions

Supported Browsers

Notes:

• This table combines OS/Browser support for these Applications: Workspace Web Edition
and Gplus Adapter for Salesforce.

Related Operating Conditions/

Browser Genesys Release
System Limitations
Supported on version
, Windows 10, Windows 7, 45+
Firefox ESR Windows 8
8.5.2

Supported on version
54+. However, starting
with Chrome version 64,
the following HTML
features won't work for
the web applications
integration based on
IFRAME if they are in a
different domain from
, Windows 10, Windows 7, Workspace Web Edition:
Google Chrome Windows 8
8.5.2
Geolocation
(getCurrentPosition and
watchPosition), Midi
(requestMIDIAccess),
Encrypted media
extensions
(requestMediaKeySystemAccess),
and Microphone,
Camera (getUserMedia).
If one of these features

Supported Operating Environment 578

Product List Web Services and Applications

Related Operating Conditions/

Browser Genesys Release
System Limitations
is required, use one of
the following solutions:
1. Use a Web Server in
front of Workspace Web
Edition and the web
application that's to be
exposed to the same
domain. 2. Use the
EXTERNAL mode instead
of the INTERNAL mode
to display the related
web application in a
popup window.

Microsoft Edge Windows 10 8.5.2

Microsoft IE
Windows 10, Windows 7,
8.5.2 Supported on version 11
Windows 8

Supported Database/DB Clusters

Database Release Conditions/Limitations

Cassandra 1 8.5.2
Cassandra 2 8.5.201.41
Elasticsearch 1.x 8.5.2

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

Supported Operating Environment 579

Product List Web Services and Applications

IPV6 Support for Common Interfaces

No IPV6 information for common interfaces at this time.

IPV6 Support for Additional Interfaces

No IPV6 information for additional components at this time.

Prerequisites

Genesys Web Services and Applications - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Supported Versions

Release: All
Genesys recommends
Elasticsearch Yes No using the latest stable
1.x version of
Elasticsearch
Java 8 Yes No Release: 8.5.201.29
Release: All
Jetty 9.2 embedded in
Jetty 9.2 No Yes
Web Services (no need
to deploy separately)

Third-Party Component Prerequisites

Release: 8.5
OpenJDK 8 Yes No Starting with
8.5.202.69.

Supported Operating Environment 580

Product List Workforce Management

Workforce Management

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

WFM Back-end Components Support

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.

OS Family Operating System Release Conditions

Discontinued as of June
Windows Windows Server 2008 8.0 - 8.5.1
30, 2020
Windows Windows Server 2012 8.5+
Starting with
Windows Windows Server 2016 8.5.2+
8.5.210.01.
Starting with the
following:

• WFM Server
8.5.217.01 b1
• WFM Builder
Windows Windows Server 2019 8.5.2+ 8.5.217.00 b2
• WFM Daemon
8.5.218.00 b1
• WFM Data
Aggregator
8.5.217.01 b2

Windows Windows Server 2022 8.5.2+ Starting with the

Supported Operating Environment 581

Product List Workforce Management

OS Family Operating System Release Conditions

following:

• WFM Server
8.5.219.38 b1
• WFM Builder
8.5.219.16
• WFM Daemon
8.5.219.18 b2
• WFM Data
Aggregator
8.5.219.22 b1

WFM GUI/Configuration & Database Utilities I User Interface Support

Notes:

• 8.1+: 32-bit and 64-bit. Supported in all versions. Database Utility will also run on both
x32- and x64-bit versions.
• 8.5.1: WFM Configuration Utility was removed from the product. WFM Database Utility
will only run on x64-bit versions.

OS Family Operating System Release Conditions

WFM Database Utility
Windows Windows 10 8.5.203
Only
Compatible, native
mode on WFM Web and
Windows Windows 8 8.5.100 - 8.5.101
WFM Database Utility
only.
Discontinued as of June
Windows Windows Server 2008 8.0 - 8.5.1
30, 2020
WFM Database Utility
Windows Windows Server 2012 8.5.1+
Only
WFM Database Utility
Windows Windows Server 2016 8.5.2+ only, starting with
8.5.210.
Starting with WFM DB
Windows Windows Server 2019 8.5.2+
Utility 8.5.218.07 b4
WFM Database Utility
Windows Windows Server 2022 8.5.2+
8.5.219.01 b3

Supported Operating Environment 582

Product List Workforce Management

WFM Web Agent User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 8.5.2+ Starting with 8.5.203.
Discontinued as of June
Windows Windows 7 8.1 - 8.5.0
30, 2020.
Windows Windows 8 8.5.1 - 8.5.202

WFM Web Server Components Support

Notes:

• An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and
Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX,
and Solaris SPARC.
• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports use of products on Oracle Linux, provided that the Oracle Linux
distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that
the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle
Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux
version; no investigation or testing will be performed on Oracle Linux itself. Support only
applies to Oracle Linux versions 5.x and later.

OS Family Operating System Release Conditions

AIX Power PC 64-bit (AIX Discontinued December
AIX 8.1 - 8.5.1
5L for POWER) 7.1 31, 2020
Red Hat Enterprise Discontinued as of
Linux 8.1.1
Linux 6 November 30, 2020
Red Hat Enterprise
Linux 8.1.1+
Linux 7
Red Hat Enterprise WFM Web, starting with
Linux 8.5.2+
Linux 8 8.5.219.49
Discontinued as of
Solaris Solaris SPARC 64-bit 10 7.2 - 8.5.212
December 31, 2020.
Discontinued as of June
Windows Windows 7 8.1 - 8.1.2
30, 2020.
Discontinued as of June
30, 2020
Windows Windows Server 2008 8.0 - 8.5.1
Latest supported
version 8.5.101

Supported Operating Environment 583

Product List Workforce Management

OS Family Operating System Release Conditions

Windows Windows Server 2012 8.5+
Starting with
Windows Windows Server 2016 8.5.2+
8.5.210.02.
WFM Web, starting with
Windows Windows Server 2019 8.5.2+
8.5.218.39
WFM Web, starting with
Windows Windows Server 2022 8.5.2+
8.5.219.72 b1

WFM Web Supervisor User Interface Support

OS Family Operating System Release Conditions

Windows Windows 10 8.5.2+ Starting with 8.5.203.
Discontinued as of June
Windows Windows 7 8.1 - 8.5.0
30, 2020.
Windows Windows 8 8.5.1 - 8.5.202

Supported Browsers

Conditions/
Component Browser Release
Limitations
WFM Web Agent User
Firefox ESR 8.5.1 Version 31
Interface
Note the following:

• Version 38 is
WFM Web Agent User supported
Firefox ESR 8.5.2+
Interface • Version 60.4 is
supported, starting
with 8.5.214

WFM Web Agent User

Google Chrome 8.1.3+ Version 35+
Interface
Starting with
8.5.217.13, version
WFM Web Agent User 84.0.552.40+ is
Microsoft Edge 8.5.2+
Interface supported. Note: Agent
UI (Classic) is not
supported.
Version 11. Note: There
WFM Web Agent User is a known issue with
Microsoft IE 8.5.0+
Interface the new (ARK) WFM
Web Agent interface

Supported Operating Environment 584

Product List Workforce Management

Conditions/
Component Browser Release
Limitations
when using IE 11.0.40
and WFM Web
8.5.205.09. Please use a
different version of IE,
use a different browser
altogether (e.g., Chrome
or Firefox), use the
"classic" view of WFM
Web Agent or upgrade
to WFM Web 8.5.206.09
(the issue is fixed in that
release).
WFM Web Supervisor
Firefox ESR 8.5.1 Version 31
User Interface
WFM Web Supervisor
Firefox ESR 8.5.2 Version 60.4
User Interface
WFM Web Supervisor
will no longer work with
Chrome 44 and above
as those versions no
longer support Java
WFM Web Supervisor
Google Chrome 8.1.3 - 8.5.0 plug-ins. Customers
User Interface
running WFM Web
Supervisor on Chrome
44 or above will need to
change their browser to
IE or Firefox.
Note the following:

• WFM Web for

Supervisors also
supports and runs in
Edge IE mode. See
the following
Microsoft Edge
WFM Web Supervisor functionality:
Microsoft Edge 8.5.2+
User Interface https://docs.microsoft.com/
en-us/deployedge/
edge-ie-mode
• Starting with
8.5.217.13, version
84.0.552.40+ is
supported.

Version 11. Note:

WFM Web Supervisor
Microsoft IE 8.5.0 - 8.5.2 Supported up to version
User Interface
8.5.219.33.
WFM Web Supervisor Starting with 8.5.214,
User Interface (new Firefox ESR 8.5.2+ version 60.5+ is
Forecast module only) supported.
WFM Web Supervisor Google Chrome 8.5.2+ Starting with 8.5.214,

Supported Operating Environment 585

Product List Workforce Management

Conditions/
Component Browser Release
Limitations
User Interface (new version 73+ is
Forecast module only) supported
Starting with
WFM Web Supervisor
8.5.217.13, version
User Interface (new Microsoft Edge 8.5.2+
84.0.552.40+ is
Forecast module only)
supported.

Supported Database/DB Clusters

Notes:

• For Microsoft products with sub-versions such as R1/R2, all versions are supported
except as noted for the specific product.
• Genesys supports Genesys products on the database patch levels up to the latest
currently available patch sets.

Database Release Conditions/Limitations

Discontinued December 31,
IBM DB2 10 8.1.3 - 8.5.1
2020.
Discontinued December 31,
IBM DB2 9.7 8.1.0 - 8.1.2
2020.
MS SQL Server 2008 8.0 - 8.5.216 Discontinued as of June 30, 2020.
MS SQL Server 2012 8.1.3+
Also supports AlwaysOn Cluster
with Synchronous Mirroring
MS SQL Server 2012 Cluster 8.5.1+
capability in 8.5.1 and later
versions
Latest supported versions of
these WFM components:
<br>*WFM Database Utility
MS SQL Server 2014 8.5.1 - 8.5.214
8.5.214.01<br>*WFM Server
8.5.214.10<br>*WFM Data
Aggregator 8.5.214.06
Note the following:
<br>*Starting with 8.5.207;
also supports AlwaysOn Cluster
MS SQL Server 2014 Cluster with Synchronous Mirroring
capability.<br>*Latest
supported versions of these WFM
components: <br>**WFM

Supported Operating Environment 586

Product List Workforce Management

Database Release Conditions/Limitations

Database Utility
8.5.214.01<br>**WFM
Server
8.5.214.10<br>**WFM Data
Aggregator 8.5.214.06
Note the following:
<br>*Starting with 8.5.210,
this MS SQL server supported up
to and including the following
versions of WFM components:
MS SQL Server 2016 8.5.210 - 8.5.218
<br>**WFM Database Utility
8.5.218.07<br>**WFM
Server
8.5.218.18<br>**WFM Data
Aggregator 8.5.217.01
Note the following:
<br>*Starting with 8.5.210;
also supports AlwaysOn Cluster
with Synchronous Mirroring
capability. This MS SQL server
supported up to and including
MS SQL Server 2016 Cluster 8.5.210 - 8.5.218 the following versions of WFM
components: <br>**WFM
Database Utility
8.5.218.07<br>**WFM
Server
8.5.218.18<br>**WFM Data
Aggregator 8.5.217.01
Starting with following
versions:<br>* WFM Data
Aggregator 8.5.217.01<br>*
MS SQL Server 2019 8.5.2+
WFM Database Utility 8.5.218.07
b4<br>* WFM Server
8.5.217.01 b1
Discontinued as of December 31,
Oracle 11g 8.0 - 8.5.218
2020.
Discontinued as of December 31,
Oracle 11g RAC 8.0 - 8.5.218
2020.
Latest versions of these WFM
components: <br>*WFM
Database Utility
Oracle 12c R1 8.5.1 - 8.5.218
8.5.218.01<br>*WFM Server
8.5.218.00<br>*WFM Data
Aggregator 8.5.217.01
Note the following:
<br>*Latest supported
versions for these WFM
components: <br>**WFM
Oracle 12c R1 RAC 8.5.204 - 8.5.218
Database Utility
8.5.218.01<br>**WFM
Server
8.5.218.00<br>**WFM Data

Supported Operating Environment 587

Product List Workforce Management

Database Release Conditions/Limitations

Aggregator
8.5.217.01<br>*Oracle 12c
RAC with Data Guard is
supported
Discontinued as of March 31,
Oracle 12c R2 8.5.214 - 8.5.218
2022.
Discontinued as of March 31,
Oracle 12c R2 RAC 8.5.214 - 8.5.218
2022.
Oracle 18c 8.5.2+ Discontinued as of June 30, 2021.
Oracle 18c RAC 8.5.2+ Discontinued as of June 30, 2021.
Oracle 19c 8.5.2+ Starting with 8.5.214
Oracle 19c RAC 8.5.2+ Starting with 8.5.214

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Workforce Management.

Component Release Interface Conditions

Management
Framework
Workforce Management 8.1+
Configuration Server/
Proxy
Workforce Management no direct interface Interaction Server
Workforce Management no direct interface License Server
Workforce Management no direct interface SIP Server/T-Server

Supported Operating Environment 588

Product List Workforce Management

IPV6 Support for Additional Interfaces

Notes:

• In the Interface column: (C) stands for Client and (S) stands for Server
• Release Support numbers refer to Workforce Management.

Component Release Interface Conditions

WFM Builder (C) –
Workforce Management 8.1+ Configuration Server/
Proxy (S)
WFM Builder (C) – WFM
Workforce Management 8.1+
Server (S)
WFM Configuration
Workforce Management 8.1+ Utility (C) – WFM Server
(S)
WFM Daemon (C) –
Workforce Management 8.1+ Configuration Server/
Proxy (S)
WFM Daemon (C) – WFM
Workforce Management 8.1+
Server (S)
WFM Data Aggregator
Workforce Management 8.1+ (C) – Configuration
Server/Proxy (S)
WFM Data Aggregator
Workforce Management 8.1+
(C) – Stat Server (S)
WFM Data Aggregator
Workforce Management 8.1+
(C) – WFM Server (S)
WFM Server (C) –
Workforce Management 8.1+ Configuration Server/
Proxy (S)
WFM Server (C) –
Workforce Management 8.1+
Message Server (S)
WFM Server (C) – WFM
Workforce Management 8.1+
Builder (S)
WFM Server (C) – WFM
Workforce Management 8.1+
Server (S)
WFM Web (C) –
Workforce Management 8.1+ Configuration Server/
Proxy (S)
WFM Web (C) – WFM
Workforce Management 8.1+
Builder (S)

Supported Operating Environment 589

Product List Workforce Management

Component Release Interface Conditions

WFM Web (C) – WFM
Workforce Management 8.1+
Data Aggregator (S)
WFM Web (C) – WFM
Workforce Management 8.1+
Server (S)
WFM Builder (C) –
Workforce Management no support
Message Server (S)
WFM Daemon (C) –
Workforce Management no support
Message Server (S)
WFM Data Aggregator
Workforce Management no support
(C) – Message Server (S)
WFM Web (C) – Message
Workforce Management no support
Server (S)

Prerequisites

Notes:

• If OpenJDK11 is the preferred choice for your environment, take note that the Genesys
WFM solution was tested by the quality assurance team with Oracle OpenJDK 11 only.
Other vendor's builds of OpenJDK 11 potentially might not work properly. Therefore,
Genesys recommends Oracle OpenJDK 11 to ensure the product functions properly.

Workforce Management - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Third-Party Component Prerequisites

Release: 8.1.2
Oracle Client 11 (latest)
with Oracle NET and This is installation
Yes No requirements for an Oracle
Oracle Provider for OLE database. Be aware of the
DB following: 64-bit WFM servers

Supported Operating Environment 590

Product List Workforce Management

Workforce Management - Prerequisites

require the 64-bit Oracle

Client.

WFM Database Utility

and/or WFM
Configuration Utility are
32-bit applications and
therefore 32-bit Oracle
Client needs to be
installed on the host(s)
that are running these
components
Release: 8.1.3
This is installation
requirements for an Oracle
database. Be aware of the
following: 64-bit WFM servers
require the 64-bit Oracle
Client.
Oracle Client 11 (latest)
with Oracle NET and WFM Database Utility
Yes No
Oracle Provider for OLE and/or WFM
DB Configuration Utility are
32-bit applications and
therefore 32-bit Oracle
Client needs to be
installed on the host(s)
that are running these
components
Release: 8.5.0
This is installation
requirements for an Oracle
database. Be aware of the
following: 64-bit WFM servers
require the 64-bit Oracle
Client.
Oracle Client 11 (latest)
with Oracle NET and WFM Database Utility
Yes No
Oracle Provider for OLE and/or WFM
DB Configuration Utility are
32-bit applications and
therefore 32-bit Oracle
Client needs to be
installed on the host(s)
that are running these
components
Release: 8.1.1
Oracle Client 11 (latest) This is installation
with Oracle NET and requirements for an Oracle
Yes No
Oracle Provider for OLE database. Be aware of the
DB following: 64-bit WFM servers
require the 64-bit Oracle

Supported Operating Environment 591

Product List Workforce Management

Workforce Management - Prerequisites

Client.

WFM Database Utility

and/or WFM
Configuration Utility are
32-bit applications and
therefore 32-bit Oracle
Client needs to be
installed on the host(s)
that are running these
components
Release: 8.1.0
This is installation
requirements for an Oracle
database. Be aware of the
following: 64-bit WFM servers
require the 64-bit Oracle
Client.
Oracle Client 11 (latest)
with Oracle NET and WFM Database Utility
Yes No
Oracle Provider for OLE and/or WFM
DB Configuration Utility are
32-bit applications and
therefore 32-bit Oracle
Client needs to be
installed on the host(s)
that are running these
components.
Release: 8.5.1
This is the installation
requirements for the Oracle
database. Be aware of the
following: 64-bit WFM servers
require the 64-bit Oracle
Oracle Client 11 or 12
Client.
(latest) with Oracle NET
Yes No
and Oracle Provider for WFM Database Utility is
OLE DB a 32-bit applications
and therefore 32-bit
Oracle Client needs to
be installed on the
host(s) that are running
this component
Release: 8.5.2
Oracle Client 11 or 12 This is installation
(latest) with Oracle NET requirements for Oracle
Yes No
and Oracle Provider for database. Also, 64-bit
OLE DB WFM servers require the
64-bit Oracle Client
Release: 8.5.2+
WFM Daemon: Open JDK
Yes No Starting with version
17
8.5.219.20

Supported Operating Environment 592

Product List Workforce Management

Workforce Management - Prerequisites

WFM Database Utility:

Yes No Release: 8.1.2
.NET Framework 2.0+
WFM Database Utility:
Yes No Release: 8.1.0
.NET Framework 2.0+
WFM Database Utility:
Yes No Release: 8.1.3
.NET Framework 2.0+
WFM Database Utility:
Yes No Release: 8.1.1
.NET Framework 2.0+
WFM Database Utility:
Yes No Release: 8.5.1
.NET Framework 2.0+
WFM Database Utility:
Yes No Release: 8.5.0
.NET Framework 2.0+
WFM Web Server:
Apache Tomcat 5.5 / 6.0
/ 7.0 (with Sun Java JDK
Yes No Release: 8.1.0
5 starting with update 1
or Java JDK 6) or IBM
WebSphere 6.1 / 7.0
WFM Web Server:
Apache Tomcat 6.0 / 7.0
(with Sun's Java JDK 6 or Yes No Release: 8.1.2
7) or IBM WebSphere
7.0 / 8.0
WFM Web Server:
Apache Tomcat 6.0 / 7.0
(with Sun's Java JDK 6 or Yes No Release: 8.1.1
7) or IBM WebSphere
7.0 / 8.0
WFM Web Server:
Apache Tomcat 6.0 / 7.0
(with Sun's Java JDK 6 or Yes No Release: 8.1.3
7) or IBM WebSphere
7.0 / 8.0
WFM Web Server:
Apache Tomcat 6.0, 7.0
Yes No Release: 8.5.0
(with Sun's Java JDK 6 or
7)
WFM Web Server:
Apache Tomcat 7.0/8.0 Yes No Release: 8.5.1
(with Oracle JDK 7 or 8)
WFM Web Server:
Apache Tomcat 7.0/8.0 Yes No Release: 8.5.2
(with Oracle JDK 7 or 8)
WFM Web Server: Release: 8.5.211
Apache Tomcat 7.0/8.0/ Yes No
To deploy WFM Web Server
8.5/9.0 (with Oracle JDK

Supported Operating Environment 593

Product List Workforce Management

Workforce Management - Prerequisites

with Java 10, minimum

versions required for Tomcat 8
are 8.5 and 8.0.
7, JDK 8, or JDK 10)
NOTE: Tomcat 8.0 is
supported up to WFM
Web version 8.5.211.02.
Release: 8.5.212
WFM Web Server: To deploy WFM Web
Apache Tomcat 8.5/9.0 Server with Java 10
Yes No
(with Oracle JDK 8 or minimum versions
JDK 10) required for Tomcat 8
are 8.5.
WFM Web Server:
Release: 8.5.214
Apache Tomcat 8.5/9.0
To deploy WFM Web
(with Oracle Java 8
Server with Java 11, the
Developer's Kit (JDK), Yes No
minimum versions
Oracle Java 11
required for Tomcat 8
Developer's Kit (JDK), or
are 8.5.
OpenJDK 11)
WFM Web Server:
Release: 8.5.215
Apache Tomcat 8.5/9.0
To deploy WFM Web
(with Oracle Java 8
Server with Java 11, the
Developer's Kit (JDK), Yes No
minimum versions
Oracle Java 11
required for Tomcat are
Developer's Kit (JDK), or
8.5.50 and 9.0.30.
OpenJDK 11)
WFM Web Server: IBM
Yes No Release: 8.5.0
WebSphere 7.0 / 8.0
WFM Web Supervisors:
Yes No Release: 8.5.1
Oracle JRE 7 or JRE 8
WFM Web Supervisors:
Yes No Release: 8.5.2
Oracle JRE 7 or JRE 8
WFM Web Supervisors:
Oracle JRE 7, JRE 8, JRE Yes No Release: 8.5.211.00
9, or JRE 10
WFM Web Supervisors:
Oracle JRE 8, JRE 11, or Yes No Release: 8.5.214+
OpenJDKJRE 11
WFM Web Supervisors:
Sun Java JRE 6 starting Yes No Release: 8.1.0
with update 12
WFM Web Supervisors:
Sun Java JRE 6 starting Yes No Release: 8.5.0
with update 12 or JRE 7
WFM Web Supervisors:
Yes No Release: 8.1.1
Sun Java JRE 6 starting

Supported Operating Environment 594

Product List Workforce Management

Workforce Management - Prerequisites

with update 12 or JRE 7

WFM Web Supervisors:
Sun Java JRE 6 starting Yes No Release: 8.1.3
with update 12 or JRE 7
WFM Web Supervisors:
Sun Java JRE 6 starting Yes No Release: 8.1.2
with update 12 or JRE 7

Supported Operating Environment 595

Product List Workspace Desktop Edition

Workspace Desktop Edition

General Information - Workspace Desktop Edition
This product was called Interaction Workspace prior to release 8.5.0

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 596

Product List Workspace Desktop Edition

OS Family OS Release Conditions

Application running in 32-bit
compatibility mode on 64-bit OS.
Note the following:

• For Workspace Desktop Edition

8.5, support starts with
Windows Windows 10 8.1+
8.5.112.08. Windows 10 is not
supported from 8.5.100.05
through 8.5.111.21.
• For Interaction Workspace 8.1,
support starts with 8.1.401.69.

Application running in 32-bit

Windows Windows 11 8.5+ compatibility mode on 64-bit OS.
Support starts with 8.5.153.05.
Application running in 32-bit
Windows Windows 8 8.1+ compatibility mode on 64-bit OS.
Supported in release 8.1.401.
Application running in 32-bit
Windows Windows Server 2012 8.5
compatibility mode on 64-bit OS.
Application running in 32-bit
Windows Windows Server 2016 8.5
compatibility mode on 64-bit OS.
Application running in 32-bit
Windows Windows Server 2019 8.5 compatibility mode on 64-bit OS.
Support starts with 8.5.137.06.
OS Family OS Release Conditions

Supported Operating Environment 597

Product List Workspace Desktop Edition

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Component Release Interface Conditions

Workspace Desktop
8.5 Interaction Server
Edition
Management
Workspace Desktop Framework
8.5
Edition Configuration Server/
Proxy
Workspace Desktop
8.5 SIP Server/T-Server
Edition
Workspace Desktop
8.5 Stat Server
Edition

Supported Operating Environment 598

Product List Workspace Desktop Edition

IPV6 Support for Additional Interfaces

Component Release Interface Conditions

Workspace Desktop
8.5 Chat Server
Edition
Workspace Desktop Universal Contact
8.5
Edition Server/Proxy

Prerequisites

Workspace Desktop Edition - Prerequisites

Third-Party
Acquired by Conditions/
Component Provided by Genesys
Customer Limitations
Prerequisites

Centralized Deployment Server (ClickOnce)

Release: 8.0-8.1.4
Requires an HTTP Server
like MS IIS or Apache
HTTP Server that is
Microsoft .NET
Yes No prepared for ClickOnce
Framework 2.0+
support. Refer to the
Workspace Deployment
Guide for more
information.
Release: 8.5+
Requires an HTTP Server
like MS IIS or Apache
HTTP Server that is
Microsoft .NET
Yes No prepared for ClickOnce
Framework 4 (4.5+)
support. Refer to the
Workspace Deployment
Guide for more
information.

Supported Operating Environment 599

Product List Workspace Desktop Edition

Workspace Desktop Edition - Prerequisites

Agent Workstation Runtime Prerequisites

Microsoft .NET
Yes No Release: 8.0-8.1.4
Framework 3.5 SP1
Microsoft .NET
Yes No Release: 8.5+
Framework 4 (4.5+)

Development Workstation Prerequisites

Release: 8.0-8.1.4
Requires Visual Studio
2008 as customization
Microsoft .NET
Yes No development tool
Framework 3.5 SP1
(Visual C# 2008 Express
Edition free version is
sufficient)
Release: 8.5+
Requires Visual Studio
2012 as customization
Microsoft .NET
Yes No development tool
Framework 4 (4.5+)
(Visual C# 2012 Express
Edition free version is
sufficient)

Agent Workstation–Centralized Deployment Prerequisites

Release: 8.0-8.1.4
Google Chrome and
Microsoft Internet Firefox require an
Explorer (IE11+) or extension like Meta4
Yes No
Firefox ESR or Google ClickOnce Launcher or
Chrome FxClickOnce for
improved user
experience.
Release: 8.5+
Google Chrome and
Microsoft Internet
Firefox require an
Explorer (IE11+) or
extension like Meta4
Firefox ESR or Google Yes No
ClickOnce Launcher or
Chrome or Microsoft
FxClickOnce for
Edge
improved user
experience.

Supported Operating Environment 600

Product List Workspace SIP Endpoint

Workspace SIP Endpoint

General Information - Workspace SIP Endpoint
Starting with release 8.5, Interaction Workspace SIP Endpoint has been renamed to Workspace SIP
Endpoint.

Important
Genesys support for the platform versions mentioned on this page ends when the
respective vendors declare End of Support. For more information, see Discontinued
Support.

Supported Operating Systems

Supported Operating Environment 601

Product List Workspace SIP Endpoint

OS Family OS Release Conditions

Application running in 32-bit
Windows Windows 10 8.5
compatibility mode on 64-bit OS.
Starting with release 8.5.115.45.
Windows Windows 11 8.5.1+ Application running in 32-bit
compatibility mode on 64-bit OS.
Application running in 32-bit
Windows Windows 8 8.5
compatibility mode on 64-bit OS.
OS Family OS Release Conditions

Supported Operating Environment 602

Product List Workspace SIP Endpoint

Supported Browsers

No browser information at this time

Supported Database/DB Clusters

No DB information at this time.

Supported Virtualization Platforms

Tip
See the global page that lists all Virtualization-related information.

IPV6 Support for Common Interfaces

Notes:

• Release Support numbers refer to Workspace SIP Endpoint / Interaction Workspace SIP
Endpoint.

Component Release Interface Conditions

Workspace SIP Endpoint 8.5 SIP/RTP/HTTP

IPV6 Support for Additional Interfaces

Supported Operating Environment 603

Product List Workspace SIP Endpoint

No IPV6 information for additional components at this time.

Prerequisites

Notes:

• All prerequisites are installed with the application.

Supported Operating Environment 604

Major Upgrade Workspace SIP Endpoint

Major Upgrade
Link to video

Supported Operating Environment 605

Java Support Workspace SIP Endpoint

Java Support
Find information about supported versions of Java across all products.

Important
• OpenJDK validation is done with Oracle OpenJDK. Compatibility is expected with any TCK
validated build, unless otherwise noted on product specific page.
• For products delivered as Linux containers, RedHat builds are alternately used.
• This page is auto-generated based on Java information contained on the respective SOE
product pages.

Product Component Version Supported Java

Oracle Java 7 Runtime
Composer Composer 8.1+
(JRE)
Oracle Java 8 Runtime
Composer Composer 8.1.4+
(JRE)
Composer Composer 8.1.5 OpenJDK 11
Composer Composer 8.1.5 OpenJDK 8
eServices Bot Gateway Server 9.0+ OpenJDK 11
Oracle Java 8
eServices Bot Gateway Server 9.0+ Developer's Kit (JDK),
OpenJDK 8
Oracle Java 7
eServices Classification Server 8.1.3 - 8.5.3
Developer's Kit (JDK)
Oracle Java 8
eServices Classification Server 8.5.1+
Developer's Kit (JDK)
eServices Classification Server 9.0+ OpenJDK 11
Digital Messaging
eServices 9.1+ OpenJDK 11
Server
eServices Email Server 8.1.4 - 8.5.1 Oracle Java 7
eServices Email Server 8.5.1+ OpenJDK 11
eServices Email Server 8.5.1+ Oracle Java 8
eServices Interaction Server 8.5.3 OpenJDK 11
eServices Interaction Server 8.5.3 OpenJDK 8
Interaction Server
Oracle Java 8
eServices Cluster (Plugin for 8.5.1+
Developer's Kit (JDK)
Genesys Administrator
Product Component Version Supported Java

Supported Operating Environment 606

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Extension)
Interaction Server
Cluster (Plugin for
eServices 8.5.2+ OpenJDK 11
Genesys Administrator
Extension)
Interaction Server
Cluster (Plugin for
eServices 8.5.2+ OpenJDK 8
Genesys Administrator
Extension)
Knowledge Manager Oracle Java 6
eServices 8.5.0
(Legacy) Developer's Kit (JDK)
Knowledge Manager Oracle Java 7
eServices 8.5.1
(Legacy) Developer's Kit (JDK)
Oracle Java 7
eServices Training Server 7.6 - 8.5.1
Developer's Kit (JDK)
Oracle Java 8
eServices Training Server 8.5.1+
Developer's Kit (JDK)
eServices Training Server 9.0+ OpenJDK 11
Oracle Java Developer's
eServices Web API Server (Legacy) All
Kit (JDK)
Genesys Intelligent Genesys Intelligent
Oracle Java 8
Automation (formerly Automation (formerly
Developer's Kit (SDK)
GAAP) GAAP)
Oracle Java 7
Genesys Co-browse Genesys Co-browse 8.1.3 - 8.5.1
Developer's Kit (JDK)
Oracle Java 8
Genesys Co-browse Genesys Co-browse 8.5.0+
Developer's Kit (JDK)
Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 11
Genesys Co-browse Genesys Co-browse 9.0+ OpenJDK 8
Oracle Java 8 Runtime
Genesys Co-browse Genesys Co-browse 9.0+
Environment (JRE)
Genesys Administrator Genesys Administrator Oracle Java 6 Runtime
8.1.2 - 8.5.250
Extension Extension (GAX) (JRE)
Genesys Administrator Genesys Administrator Oracle Java 7 Runtime
8.1.4 - 8.5.290
Extension Extension (GAX) (JRE)
Genesys Administrator Genesys Administrator
8.5.2+ OpenJDK 8
Extension Extension (GAX)
Genesys Administrator Genesys Administrator Oracle Java 8 Runtime
8.5.2+
Extension Extension (GAX) (JRE)
Genesys Administrator Genesys Administrator
9.0+ Oracle JDK 1.8
Extension Extension (GAX)
Genesys Administrator Genesys Administrator
9.0+ Oracle OpenJDK 11
Extension Extension (GAX)
Genesys Administrator Genesys Administrator 9.0+ Redhat OpenJDK 11
Product Component Version Supported Java

Supported Operating Environment 607

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Extension Extension (GAX)
Genesys Administrator Genesys Administrator Oracle Java 8 Runtime
9.0.1+
Extension Extension (GAX) (JRE)
Java Version-JRE 1.4.2/
Genesys Agent Scripting Genesys Agent Scripting
1.5/1.6/1.7/1.8
Genesys Agent Desktop/
Genesys Desktop Genesys Supervisor 7.6 JDK 1.4.2
Desktop
Genesys Agent Desktop/
Genesys Desktop Genesys Supervisor 7.6 JDK 1.5
Desktop
Genesys Agent Desktop/
Genesys Desktop Genesys Supervisor 7.6 JDK 1.6
Desktop
Genesys Info Mart Genesys Info Mart 8.1 JDBC Driver
Genesys Info Mart Genesys Info Mart 8.1 JDK 1.6 or 1.7
JDK 1.7 or Server JRE
Genesys Info Mart Genesys Info Mart 8.1.2 - 8.5
1.7
Genesys Info Mart Genesys Info Mart 8.1.2+ JDBC Driver
Genesys Info Mart Genesys Info Mart 8.5 Java SE 8
Genesys Info Mart Genesys Info Mart 8.5 Java SE 9
JDK 1.8 or Server JRE
Genesys Info Mart Genesys Info Mart 8.5.0+
1.8
Genesys Info Mart Genesys Info Mart 8.5.003+ OpenJDK 8
Genesys Info Mart Genesys Info Mart 8.5.014+ OpenJDK 11
Genesys Interaction Interaction Recording Oracle Java 8 or
8.5.201.29
Recording Web Services OpenJDK 8
Genesys Interaction Lost Voice Recording
All Oracle Java 8
Recording (LVR) Recovery Script
Genesys Interaction Recording Cloud Backup Oracle Java 8 or
All
Recording Service OpenJDK 8
Genesys Interaction
Recording Crypto Server 8.5 Oracle Java 7
Recording
Genesys Interaction Oracle Java 8 or
Recording Crypto Server 8.5+
Recording OpenJDK 8
Genesys Knowledge Genesys Knowledge Oracle Java 8
8.5.3+
Center Center Developer's Kit (JDK)
Genesys Knowledge Genesys Knowledge
9.0 OpenJDK 8
Center Center
Voice Platform Reporting Oracle Java 7 Runtime
Genesys Media Server 8.0
Server (JRE)
Voice Platform Reporting Oracle Java 7 Runtime
Genesys Media Server 8.1
Server (JRE)
Product Component Version Supported Java

Supported Operating Environment 608

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Voice Platform Reporting Oracle Java 7 Runtime
Genesys Media Server 8.5
Server (JRE)
Voice Platform Reporting Oracle Java 8 Runtime
Genesys Media Server 8.5.181+
Server (JRE)
Voice Platform Reporting
Genesys Media Server 9.0+ OpenJDK 11
Server
Voice Platform Reporting
Genesys Media Server 9.0+ OpenJDK 11
Server
Genesys Mobile Genesys Mobile Oracle Java 8
8.5.103+
Services Services Developer's Kit (JDK)
Genesys Mobile Genesys Mobile
8.5.206.04+ OpenJDK 8
Services Services
Genesys Mobile Genesys Mobile
8.5.208+ OpenJDK 11
Services Services
Genesys Mobile Genesys Mobile Oracle Java 11
8.5.208+
Services Services Developer's Kit (JDK)
Genesys Pulse Genesys Pulse 9.0 OpenJDK 8
Oracle Java 8 Runtime
Genesys Pulse Genesys Pulse 9.0
(JRE)
Genesys Pulse Genesys Pulse 9.0.003+ OpenJDK 11
Oracle Java 11 Runtime
Genesys Pulse Genesys Pulse 9.0.003+
(JRE)
Genesys Quality Genesys Quality Live Monitor application
8.0+
Management (Zoom) Management (Zoom) requires JRE 1.6+
Oracle Java
Genesys Rules System Genesys Rules System 8.1 - 8.5.3
Development Kit (JDK) 6
Oracle Java
Genesys Rules System Genesys Rules System 8.1 - 8.5.3
Development Kit (JDK) 7
JDK 8 (or Oracle Java 8
Genesys Rules System Genesys Rules System 8.5
Runtime (JRE))
Oracle Java
Genesys Rules System Genesys Rules System 8.5
Development Kit (JDK) 8
Genesys Rules System Genesys Rules System 9.0 OpenJDK 11
Genesys Rules System Genesys Rules System 9.0 OpenJDK 13
Genesys Rules System Genesys Rules System 9.0 OpenJDK 8
Oracle Java
Genesys Rules System Genesys Rules System 9.0
Development Kit (JDK) 8
Voice Platform Policy
Genesys Voice Platform 8.5 Java 7 (JRE)
Server
Genesys Web Genesys Web
8.1 Java 7
Engagement Engagement
Genesys Web Genesys Web
8.5+ Java 8
Engagement Engagement
Product Component Version Supported Java

Supported Operating Environment 609

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Genesys Web Genesys Web
8.5+ OpenJDK 8
Engagement Engagement
Genesys Web Services Genesys Web Services
8.5 OpenJDK 8
and Applications and Applications
Genesys Web Services Genesys Web Services
8.5.201.29 Java 8
and Applications and Applications
Gplus Adapter for SAP Gplus Adapter for SAP
8.0.2+ OpenJDK 8
ICI Multi-Channel ICI Multi-Channel
Gplus Adapter for SAP Gplus Adapter for SAP Oracle Java 8
8.0.2+
ICI Multi-Channel ICI Multi-Channel Developer's Kit (JDK)
Gplus Adapter for Siebel Gplus UCS Gateway
8.0.3+ OpenJDK 8
CRM Server for Siebel CRM
Gplus Adapter for Siebel Gplus UCS Gateway Oracle Java 8
8.0.3+
CRM Server for Siebel CRM Developer's Kit (JDK)
Interaction SDK Interaction SDK 7.2 JDK 1.4.2
Interaction SDK Interaction SDK 7.2 JDK 1.5
Interaction SDK Interaction SDK 7.5 JDK 1.4.2
Interaction SDK Interaction SDK 7.5 JDK 1.5
Interaction SDK Interaction SDK 7.6.3 JDK 1.4.2
Interaction SDK Interaction SDK 7.6.3 JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ Java SE 7
Interaction SDK Interaction SDK 7.6.4+ Java SE 8
Interaction SDK Interaction SDK 7.6.4+ JDK 1.5
Interaction SDK Interaction SDK 7.6.4+ JDK 1.6
intelligent Workload intelligent Workload
9.0+ OpenJDK 11
Distribution Distribution
intelligent Workload intelligent Workload
9.0+ OpenJDK 8
Distribution Distribution
intelligent Workload intelligent Workload Oracle Java 8
9.0+
Distribution Distribution Developer's Kit (JDK)
intelligent Workload intelligent Workload
9.0+ Red Hat OpenJDK 11
Distribution Distribution
License Reporting License Reporting Oracle Java 7 or 8
8.1.2+
Manager Manager Runtime (JRE)
Messaging Apps/Social Digital Messaging
9.0+ OpenJDK 8
Engagement Server
Messaging Apps/Social Digital Messaging Oracle Java 8
9.0+
Engagement Server Developer's Kit (JDK)
Messaging Apps/Social Digital Messaging
9.1+ OpenJDK 11
Engagement Server
Messaging Apps/Social Genesys Driver for SMS
9.0+ OpenJDK 11
Engagement and MMS
Product Component Version Supported Java

Supported Operating Environment 610

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Messaging Apps/Social Genesys Driver for SMS
9.0+ OpenJDK 8
Engagement and MMS
Genesys Driver for use
Messaging Apps/Social
with Apple Business 9.1+ OpenJDK 11
Engagement
Chat via Hub
Messaging Apps/Social Genesys Driver for use
9.1+ OpenJDK 11
Engagement with Genesys Hub
Platform SDK Platform SDK 8.1.1 - 8.5.2 Java SE 7
Platform SDK Platform SDK 8.5+ Java SE 8
Platform SDK Platform SDK 9.0.004+ Open JDK 11
Pulse Advisors (formerly Oracle Java 7
Pulse Advisors 3.3 - 8.5.1
PMA) Developer's Kit (JDK)
Oracle Database 12c
Pulse Advisors (formerly
Pulse Advisors 8.5.1+ Release 1 (12.1.0.2)
PMA)
JDBC Driver
Oracle Database 12c
Pulse Advisors (formerly
Pulse Advisors 8.5.2+ Release 2 (12.2.0.1)
PMA)
JDBC Driver
Pulse Advisors (formerly Oracle Java 8
Pulse Advisors 8.5.2+
PMA) Developer's Kit (JDK)
Pulse Advisors (formerly
Pulse Advisors 9.0.002+ OpenJDK 8
PMA)
Pulse Advisors (formerly Oracle Database 18c
Pulse Advisors 9.0.003+
PMA) (18.3) JDBC Driver
Oracle Java 11
Pulse Advisors (formerly
Pulse Advisors 9.0.003+ Developer's Kit (JDK)
PMA)
and OpenJDK 11
Pulse Advisors (formerly Oracle 11g Release 2
Pulse Advisors All
PMA) JDBC Driver
Real-Time Metrics Multi-Channel Routing
8.1 OpenJDK 11
Engine Extensions
Real-Time Metrics Multi-Channel Routing
8.1 OpenJDK 8
Engine Extensions
Real-Time Metrics Multi-Channel Routing
8.5.1+ Oracle Java 8
Engine Extensions
Real-Time Metrics Orchestration Server
8.1 OpenJDK 11
Engine Extension
Real-Time Metrics Orchestration Server
8.1 OpenJDK 8
Engine Extension
Real-Time Metrics Orchestration Server
8.5.1+ Oracle Java 8
Engine Extension
Real-Time Metrics Outbound Contact
8.1 OpenJDK 11
Engine Center Extensions
Real-Time Metrics Outbound Contact 8.1 OpenJDK 8
Product Component Version Supported Java

Supported Operating Environment 611

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Engine Center Extensions
Real-Time Metrics Outbound Contact
8.5.1+ Oracle Java 8
Engine Center Extensions
Real-Time Metrics
Stat Server 8.5.1+ OpenJDK 8
Engine
Real-Time Metrics
Stat Server 8.5.1+ OpenJDK 11
Engine
Real-Time Metrics
Stat Server 8.5.1+ Oracle Java 8
Engine
SIP Feature Server SIP Feature Server 8.1+ OpenJDK 8
Oracle Java 8 Runtime
SIP Feature Server SIP Feature Server 8.1+
(JRE)
Oracle Java 7 Runtime
SIP Feature Server SIP Feature Server All
(JRE)
Solution Reporting
Oracle Java 7 or 8
(CCPulse+ and CC Solution Reporting
Runtime (JRE)
Analyzer)
T-Server Cisco Unified T-Server Cisco Unified
Oracle Java 5 Runtime
Communications Communications 8.0 - 8.1.1
(JRE)
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Oracle Java 5 Runtime
Communications Communications 8.0 - 8.1.1
(JRE)
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Oracle Java 7 Runtime
Communications Communications 8.1.2+
(JRE)
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Oracle Java 7 Runtime
Communications Communications 8.1.2+
(JRE)
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Oracle Java 8 Runtime
Communications Communications 8.1.2+
(JRE)
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Oracle Java 8 Runtime
Communications Communications 8.1.2+
(JRE)
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Communications Communications 8.1.5+ OpenJDK 8
Manager Manager
T-Server Cisco Unified T-Server Cisco Unified
Communications Communications 8.1.5+ OpenJDK 8
Manager Manager
UC Connector UC Connector JDK 1.8.0.91+
Universal Contact Universal Contact Oracle Java 7
8.1.3 - 8.5.2
Server Server Developer's Kit (JDK)
Universal Contact Universal Contact 8.5.3+ OpenJDK 11
Product Component Version Supported Java

Supported Operating Environment 612

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

Server Server
Universal Contact Universal Contact Oracle Java 8
8.5.3+
Server Server Developer's Kit (JDK)
WFM Web Server:
Apache Tomcat 5.5 / 6.0
/ 7.0 (with Sun Java JDK
Workforce Management Workforce Management 8.1.0
5 starting with update 1
or Java JDK 6) or IBM
WebSphere 6.1 / 7.0
WFM Web Supervisors:
Workforce Management Workforce Management 8.1.0 Sun Java JRE 6 starting
with update 12
WFM Web Server:
Apache Tomcat 6.0 / 7.0
Workforce Management Workforce Management 8.1.1 (with Sun's Java JDK 6 or
7) or IBM WebSphere
7.0 / 8.0
WFM Web Supervisors:
Workforce Management Workforce Management 8.1.1 Sun Java JRE 6 starting
with update 12 or JRE 7
WFM Web Server:
Apache Tomcat 6.0 / 7.0
Workforce Management Workforce Management 8.1.2 (with Sun's Java JDK 6 or
7) or IBM WebSphere
7.0 / 8.0
WFM Web Supervisors:
Workforce Management Workforce Management 8.1.2 Sun Java JRE 6 starting
with update 12 or JRE 7
WFM Web Server:
Apache Tomcat 6.0 / 7.0
Workforce Management Workforce Management 8.1.3 (with Sun's Java JDK 6 or
7) or IBM WebSphere
7.0 / 8.0
WFM Web Supervisors:
Workforce Management Workforce Management 8.1.3 Sun Java JRE 6 starting
with update 12 or JRE 7
WFM Web Server:
Apache Tomcat 6.0, 7.0
Workforce Management Workforce Management 8.5.0
(with Sun's Java JDK 6 or
7)
WFM Web Supervisors:
Workforce Management Workforce Management 8.5.0 Sun Java JRE 6 starting
with update 12 or JRE 7
WFM Web Server:
Workforce Management Workforce Management 8.5.1 Apache Tomcat 7.0/8.0
(with Oracle JDK 7 or 8)
WFM Web Supervisors:
Workforce Management Workforce Management 8.5.1
Oracle JRE 7 or JRE 8
Product Component Version Supported Java

Supported Operating Environment 613

Java Support Workspace SIP Endpoint

Product Component Version Supported Java

WFM Web Server:
Workforce Management Workforce Management 8.5.2 Apache Tomcat 7.0/8.0
(with Oracle JDK 7 or 8)
WFM Web Supervisors:
Workforce Management Workforce Management 8.5.2
Oracle JRE 7 or JRE 8
WFM Daemon: Open JDK
Workforce Management Workforce Management 8.5.2+
17
WFM Web Server:
Apache Tomcat 7.0/8.0/
Workforce Management Workforce Management 8.5.211
8.5/9.0 (with Oracle JDK
7, JDK 8, or JDK 10)
WFM Web Supervisors:
Workforce Management Workforce Management 8.5.211.00 Oracle JRE 7, JRE 8, JRE
9, or JRE 10
WFM Web Server:
Apache Tomcat 8.5/9.0
Workforce Management Workforce Management 8.5.212
(with Oracle JDK 8 or
JDK 10)
WFM Web Server:
Apache Tomcat 8.5/9.0
(with Oracle Java 8
Workforce Management Workforce Management 8.5.214 Developer's Kit (JDK),
Oracle Java 11
Developer's Kit (JDK), or
OpenJDK 11)
WFM Web Supervisors:
Workforce Management Workforce Management 8.5.214+ Oracle JRE 8, JRE 11, or
OpenJDKJRE 11
WFM Web Server:
Apache Tomcat 8.5/9.0
(with Oracle Java 8
Workforce Management Workforce Management 8.5.215 Developer's Kit (JDK),
Oracle Java 11
Developer's Kit (JDK), or
OpenJDK 11)
Product Component Version Supported Java

Supported Operating Environment 614

Discontinued Support Workspace SIP Endpoint

Discontinued Support
The table below lists Genesys announced global end of support dates for various operating platforms
or versions that have both reached end of support or will reach end of support soon. End of Support
dates are based on Genesys product lifecycle needs and may be earlier than the platform vendor’s
end of support dates. In addition to the below list, Genesys support for third party platform versions
ends when respective vendors declare End of support. To learn more, refer to Red Hat, Microsoft,
Oracle, Open JDK, Oracle Java, Jetty, Tomcat, Netty, CentOS, PostgreSQL, Redis, elasticsearch,
Cassandra, Citrix, VMWare, IE11 information.

Global End of Suppo

Operating Environment
(for all Genesys products

Operating Systems
All versions: December 31, 2020
IBM AIX (all versions)
IBM AIX 6.1: April 16, 2016
HP-UX (all versions) December 31, 2014
Microsoft Windows Server 2003 July 31, 2015
Microsoft Windows Vista April 1, 2016
Red Hat Enterprise Linux 5.x June 30, 2018
Red Hat Enterprise Linux 6.x November 30, 2020
December 31, 2020
Solaris (all versions)
Solaris 9: October 1, 2014
Microsoft Windows Server 2008 June 30, 2020
Microsoft Windows 7 June 30, 2020
Support for Oracle Linux 6 will be discontinu
Oracle Linux 6
July 31, 2023.
Support for Microsoft Windows 8 will be disc
Microsoft Windows 8
applications on September 30, 2023.
Browsers
Internet Explorer 11 June 15, 2022
Databases
Sybase (all versions) January 1, 2013
All versions: December 31, 2020
IBM DB (all versions)
IBM DB2 9.5: April 1, 2015
Microsoft SQL Server 2005 April 1, 2016
Microsoft SQL Server 2008 June 30, 2020
Oracle 10g February 1, 2014
Oracle 18c June 30, 2021
PostgreSQL 9 November 11, 2021

Supported Operating Environment 615

Discontinued Support Workspace SIP Endpoint

Global End of Suppo

Operating Environment
(for all Genesys products

Cassandra 2.0 June 30, 2020

Redis 3.0 June 30, 2020
Oracle 11.x December 31, 2020
Oracle 12.2 March 31, 2022
Virtualization
Citrix XenApp 5 January 31, 2015
IBM PowerVM LPAR (AIX 6) April 16, 2016
Microsoft Terminal Server (Windows 2003, XP) July 1, 2015
June 30, 2020
VMWare (5.x and earlier) Note: VMWare ESXi 4 and 3.5 were no longe
2014.
Hyper-V Server 2008 June 30, 2020
IBM AIX LPAR Virtualization (all versions) December 31, 2020
Solaris Containers Virtualization (all versions) December 31, 2020
Citrix XenApp 6 June 30, 2023

Supported Operating Environment 616

Virtualization Platform Support Workspace SIP Endpoint

Virtualization Platform Support

This page describes the virtualization platforms that have been tested and verified to interoperate
with each listed Genesys product. The following tables provide references for Genesys products that
were tested by Genesys.

• Virtualization may increase the processing load compared to native deployment on a given node. You
should follow the recommendations and best practices discussed in the virtualization platform vendor's
documentation.
• You should be aware of potential impact to performance and voice quality when deploying components
that interface with RTP media streams, including Stream Manager, Genesys Voice Platform (GVP) Media
Control Processor, and CPD Server. Although these components operate in a virtual environment, in
some cases it may be necessary to limit call rates to achieve acceptable voice quality.
• It is strongly recommended that you test the proposed configuration under simulated production
conditions, to ensure acceptable sizing and performance. For other questions, contact Customer Care
using their Care portal.

Important
The Citrix Workspace product names are changed as follows:

• XenServer to Citrix Hypervisor

• XenApp to Citrix Virtual Apps
• Xen Desktop to Citrix Virtual Desktops

For other questions, contact Customer Care using their Care portal.

Note:

Citrix
Virtualization Genesys Supported Conditions/
Genesys Releases
Platforms Products Limitations
Citrix Virtual Apps 6 Configuration Manager Discontinued as of June
(formerly XenApp) 8.1.1+
User Interface 30, 2023.
GIR Screen Recording Discontinued as of June
8.5.302+
Service 30, 2023.
Solution Control Discontinued as of June
8.0.3
Interface 30, 2023.
Solution Reporting Discontinued as of June
8.0.1
CCPulse+ User Interface 30, 2023.
WFM GUI/Configuration Versions 6.0 and 6.5 are
& Database Utilities I 8.1.1 supported.
User Interface Discontinued as of June

Supported Operating Environment 617

Virtualization Platform Support Workspace SIP Endpoint

30, 2023.
WFM Web Agent User Discontinued as of June
8.1.1
Interface 30, 2023.
WFM Web Supervisor Discontinued as of June
8.1.1
User Interface 30, 2023.
Workspace Desktop Versions 6.0 and 6.5 are
Edition (Interaction supported.
8.1+
Workspace User Discontinued as of June
Interface) 30, 2023.
Citrix Virtual Apps 7 Genesys Softphone 9.0
(formerly XenApp)
Genesys Web Services
and Applications
8.5.2
(Workspace Web
Edition)
Solution Reporting
8.1+
CCPulse+ User Interface
Workspace Desktop
Edition (Interaction
8.5
Workspace User
Interface)
Citrix Virtual Desktops 7
(formerly XenDesktop) Genesys Softphone 9.0

GIR Screen Recording

8.5.302+
Service
Genesys Web Services
and Applications
8.5.2
(Workspace Web
Edition)
Solution Reporting
8.1+
CCPulse+ User Interface
WFM GUI/Configuration
& Database Utilities I 8.5.1
User Interface
WFM Web Agent User
8.5.1
Interface
WFM Web Supervisor
8.5.1
User Interface
Workspace Desktop
Edition (Interaction
8.5+
Workspace User
Interface)
Citrix Hypervisor 7 Supported with
(formerly XenServer) Genesys Info Mart 8.5.007+ Hardware Virtual
Machine

Microsoft
Virtualization Operating Genesys Genesys Conditions/

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Virtualization Platform Support Workspace SIP Endpoint

Supported
Platforms Systems Releases Limitations
Products
Hyper-V Support starting
Red Hat Enterprise with Red Hat
Linux 7.x/CentOS Genesys Pulse 9.0.003.03 Enterprise Linux
Linux 7.x 7.6 and/CentOS
Linux 7.6
Hyper-V Windows Server Chat Server 8.5.314.02+
2019
Genesys Co-
9.0.005.49+
browse
Classification
9.0.000.07+
Server
Refer to
Management
Framework release
notes for
Framework 8.5.1+
supported version
number. DB Server
support beginning
with 8.1.302.09+.
Genesys Pulse 9.0.003.03
Genesys Info Mart 8.5.015.07+
Interaction
8.1.514.38+
Concentrator
Interaction Server 8.5.304.07
Outbound Contact 8.1.527.07
Interaction Server
8.5.304.02
Proxy
Stat Server 8.5.112.07+
Universal Contact Supported starting
8.5.3+
Server with 8.5.300.39
Universal Routing 8.1.400.62+
Orchestration
8.1.400.89
Server
Genesys
9.0.009.03
Softphone
Supports Remote
Workspace
8.5.137.06 Desktop Protocol
Desktop Edition
(RDP).
Supported starting
Composer 8.1.5+
with 8.1.561.29.
Hyper-V Windows Server Refer to
2016 Management
Framework release
Framework 8.5.1+ notes for
supported version
number. DB Server
support beginning

Supported Operating Environment 619

Virtualization Platform Support Workspace SIP Endpoint

with 8.1.301.16+.
Genesys Info Mart 8.5.007+
Workspace
8.5
Desktop Edition
Outbound Contact 8.1.510.05
Genesys Co-
9.0
browse
Chat Server 8.5.105.05+
Composer 8.1.430+
E-mail Server 8.5.104.13+
Interaction
8.1.511+
Concentrator
Interaction Server 8.5.201+
Interaction Server
8.5.201+
Proxy
Genesys
8.1.308+
Administrator
Genesys
Administrator 8.5.230+
Extension
Genesys
8.5+
Interactive Insights
Genesys Mobile
8.5.106.14+
Services
Genesys Pulse 8.5.108+
Genesys Rules
8.5.303.14+
System
Orchestration
8.1.400+
Server
For SIP Server and
SIP Proxy, please
consult with
product
SIP Server 8.1.102.95+
management, as
GVP/Media Server
& GIR do not
support Hyper-V.
For SIP Server and
SIP Proxy, please
consult with
product
SIP Proxy 8.1.100.72+
management, as
GVP/Media Server
& GIR do not
support Hyper-V.
Stat Server 8.5.108+
Universal Contact 8.5.300+

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Virtualization Platform Support Workspace SIP Endpoint

Server
Universal Routing 8.1.400.28+
Workforce
8.5.202+
Management
Hyper-V Windows Server Recommend
2012 external
eServices 8.5+
Cassandra on
Linux
Genesys Info Mart 8.1.3
Genesys
8.5
Knowledge Center
Genesys Video
9.0
Gateway
Genesys Web
8.5
Engagement
Gplus Adapter for
8.0
Siebel CRM
intelligent
Workload 8.5
Distribution
IVR Interface
8.5
Option
Management
8.5
Framework
Outbound Contact
8.1.5+
Server
Genesys Pulse 8.5
For SIP Server and
SIP Proxy, please
consult with
product
SIP Proxy 8.1.1
management, as
GVP/Media Server
& GIR do not
support Hyper-V.
For SIP Server and
SIP Proxy, please
consult with
product
SIP Server 8.1.1
management, as
GVP/Media Server
& GIR do not
support Hyper-V.
Social Engagement 8.5
Stat Server 8.5.000.24+
Workspace
8.5
Desktop Edition

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Virtualization Platform Support Workspace SIP Endpoint

VMware
Notes:

• For ESXi, note the following:

• ESXi 6.x covers all 6.x releases, including ESXi 6.0, 6.5, 6.7 and so on.
• For ESXi 6.x support with Windows Server 2016, refer to the respective product SOE (Supported
Operating Environment Reference) page in this document to determine the versions that support
Windows Server 2016. If the versions in that page are higher than the versions identified in this
table, use one of those versions. Otherwise, use the one of the versions specified in this table for
that product.
• Operating systems listed are for VMware support. Specific product support of the OS may be
different. Please check the product operating system tables for OS supported by a specific
product.

• Genesys does not recommend VMotion for RTP (Real-Time Protocol) based products as its over
subscription might impact service quality. If your organization require using VMotion, contact your
Genesys Representative.

Virtual
Server Genesys
Virtualization Desktop Genesys Conditions/
Operating Supported
Platforms Operating Releases Limitations
Systems Products
Systems
ESXi 6.x eServices 8.5.1+
hypervisor, • Red Hat
VMotion, DRS Enterprise Genesys
8.1.3+
& HA Linux 7 Administrator
Genesys
• Windows Administrator 8.5.2+
Server Extension
2012
Genesys Co-
• Windows 8.5+
browse
Server
2016 Genesys Info
8.5+
Mart
Genesys
8.5.106.14+
Mobile Services
Genesys Pulse 8.5+
Genesys Voice
Platform does
Genesys Voice
9.x not support
Platform
VMotion, DRS
& HA
Interaction
8.1.5+
Concentrator
Management
8.5.1+
Framework
Orchestration
8.1.4+
Server

Supported Operating Environment 622

Virtualization Platform Support Workspace SIP Endpoint

Outbound
8.1.5+
Contact
SIP Server does
not
recommend
VMotion. Refer
VMware notes
SIP Server 8.1.1+
in the
beginning of
this table for
more
information.
Stat Server 8.5.104+
T-Servers 8.1+
Universal
Routing does
not
recommend
VMotion. Refer
Universal
8.1.4+ VMware notes
Routing
in the
beginning of
this table for
more
information.
Workforce
8.5.205+
Management
ESXi 6.x intelligent
hypervisor • Red Hat Workload 9.0
Linux 7 Distribution
• Red Hat
Linux 6
• Windows
Server Genesys CX
2012 9.0
Insights (GCXI)
• Windows
Server
2016

ESXi 7.x Management

8.5.1+
hypervisor, • Red Hat Framework
VMotion, DRS Enterprise
For specific
& HA Linux 7
information
• Red Hat about
Enterprise Supported
Linux 8 Operating
Stat Server 8.5.107.15+
Systems
• Windows releases, see
Server General
2012 Information
about Real-

Supported Operating Environment 623

Virtualization Platform Support Workspace SIP Endpoint

• Windows
Server
2016 Time Metrics
• Windows Engine
Server
2019

• Red Hat
Enterprise
Linux 8
Genesys Pulse 9.0+
• Windows
Server
2019

ESXi 7.x Load

hypervisor • Red Hat Distribution 8.1.x
Enterprise Server
Linux 7
• Red Hat
Enterprise For specific
Linux 8 information
about
• Windows Supported
Server Operating
2019 Systems
Stat Server 8.5.107.15+
releases, see
• Windows
General
Server
Information
2016
about Real-
• Windows Time Metrics
Server Engine
2012

Genesys Pulse 9.0+

• Red Hat
Enterprise
Linux 8
Workforce
• Windows 8.5.219+
Management
Server
2019

Genesys CX
Windows Server 9.0
2019
Insights (GCXI)
Genesys does
not test all
platforms and
Genesys Info operating
8.5.016.01+
Mart systems.
Except for
VMware known
issues between

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Virtualization Platform Support Workspace SIP Endpoint

ESXi 6.x and

ESXi 7.x,
Genesys Info
Mart expects
no issues with
ESXi 7.x
hypervisor on
the other
operating
systems on
which ESXi 6.x
hypervisor was
supported --
namely, Red
Hat Enterprise
Linux 7,
Windows
Server 2012,
and Windows
Server 2016.
The
expectation is
based on the
following facts:

• Genesys
Info Mart
support for
the ESXi
virtualization
platform
was
previously
verified on
these
operating
systems.
• Recent
testing
verified
support for
ESXi 7.x, if
only on a
single
operating
system.
• Because
Genesys
Info Mart is
a Java-
based
application,
there are
unlikely to
be

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Virtualization Platform Support Workspace SIP Endpoint

operating
system
dependencies.

Outbound
8.1.531.24
Contact Server
Genesys
8.5.106.14+
• Red Hat Mobile Services
Linux 7
• Windows
Server Genesys Voice
2012 Platform does
Genesys Voice
9.x not support
Platform
• Windows VMotion, DRS
Server & HA
2016

Interaction
8.1.514.47+
• Red Hat Concentrator
Linux 7
E-mail Server 8.5.202.02+
• Red Hat Genesys
Linux 8 Administrator 9.0.104+
• Windows Extension
Server
2016
• Windows eServices 8.5.2+
Server
2019

SIP Feature
8.1.202.41+
• Red Hat Server
Linux 7
SIP Proxy 8.1.1+
• Red Hat SIP Server 8.1.1+
Linux 8
• Windows
Server
2012
• Windows
Server T Server 8.1.x
2016
• Windows
Server
2019

• Red Hat
Outbound
Enterprise 8.1.531.10+
Contact Server
Linux 7

Supported Operating Environment 626

Virtualization Platform Support Workspace SIP Endpoint

• Windows
Server
2016

Red Hat Enterprise Network T-

Linux 7 8.1.x
Server

Universal
8.1.400.84+
• Red Hat Routing
Enterprise
Linux 7
• Windows
Server
2012
• Windows Orchestration
8.1.401.02+
Server Server
2016
• Windows
Server
2019

GIR Screen
RDP support
Recording 8.5.311+
only
Service
Genesys
8.5.106.14+
Mobile Services
Workspace
does not
support the
Windows Media
Multimedia
Redirection
technology
(MMR).
• Windows 7 Administrators
VMware Windows Workspace should ensure
• Windows 8
Horizon 7 Server 2012 Desktop that MMR is not
Edition • Windows 10 active for
8.5
(Interaction Workspace
Workspace Desktop
User Interface) Edition.
Contact your
VMWare
support to
obtain
information
about the
procedure
specific to your
environment.
Genesys Web 8.5.2

Supported Operating Environment 627

Virtualization Platform Support Workspace SIP Endpoint

Services and
Applications
(Workspace
Web Edition)

VMware Genesys • Windows 10

9.0.019.05+
Horizon 8 Softphone • Windows 11

VMware Support Notes:

• For products that require specialized cards (for example, Dialogic), you should rely on the card
vendors and VMware for support and optimization.
• Genesys does not support VMware's Virtual Infrastructure or Application and Infrastructure
management products except as indicated in this table.
• Best practices that have been defined by VMware and Genesys should be followed when
implementing VMware virtualization. Refer to the Genesys Deployment on VMWare - Best Practices.
• If license control is performed in a virtualized environment, either by running a FlexNet Publisher
license server on virtual platforms or by using node-locked application license files, the host-id value
returned by the virtual platform is used.
• When using MAC addresses, it may be necessary to override the default and force the virtual platform
to use a static (fixed) MAC address to avoid problems when virtual images are moved between
physical machines. See FlexNet Publisher documentation on virtualization deployment for further
details: http://support.flexerasoftware.com/main/Default.aspx.
• For other questions on deployment using virtualization, contact Customer Care using their Care portal.

Supported Operating Environment 628

About This Guide Workspace SIP Endpoint

About This Guide

Use these pages to dynamically access system-level information about the operating environments
(operating systems, databases, and other support) required to run Genesys applications for releases
7.2 and higher.

Important
• If you're looking for system-level information for Genesys releases 7.1 and earlier,
contact us and we'll contact the appropriate person to provide you with an answer.
• These Supported Operating Environment (SOE) Reference Guide pages are best viewed
using the Firefox browser. Google Chrome and Safari are also supported.

Related Information

• Reading the SOE tables: Provides instructions on how to read the data in the associated tables.
• Using the SOE interface: Provides instructions on how to use the Table Display feature.
• Discontinued support: Lists the discontinued operating environments, databases, browsers, and
virtualization products.
• Genesys EOL Life Cycle Table: Contains information on End of Life/End of Support plans for Genesys
products.

Genesys Products
Support of a product and version indicates that the software can run on the indicated third-party
platform (operating system, database, browser, and so on). Questions/problems can be submitted to
Customer Care, assuming the appropriate Maintenance agreement is in effect. Third-party vendor
platforms may support a large number of features, far beyond what can be tested, or may have no
impact on use with Genesys products. Support does NOT indicate a commitment to support any
particular features of that operating system or database.

Notes:
• Only those applications specifically mentioned in this document are supported. For other
applications or solutions not mentioned, please send your question to the appropriate Product
Manager, or if not known, post your question in the Feedback section at the bottom of each SOE
page.
• The tables in this document are based on the vendors’ compatibility statements. Genesys may
require customers to upgrade to a particular version level, operating system, or database. Unless
specified, all versions between the minimum version and the latest version are supported.

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About This Guide Workspace SIP Endpoint

Databases, Operating Systems, and Browsers

• Databases: Databases identified in the database tables are supported on the operating systems
identified in the operating system tables. Databases that are not shown in the database tables are not
supported.
• Operating Systems: Operating systems that are not shown in the operating systems tables are not
supported.
• Browsers: Unless otherwise noted, browser plug-ins are not supported for the browsers identified in
the browser tables. Only the browser is supported.

Maintenance and Interoperable Components

These components are backward-compatible between releases. The latest release of these
interoperable components can be used as a maintenance release for previous releases. These
components are known as maintenance interoperable components.

Patch Support Guidelines

Genesys products are not supported below the operating system and patch level specified in their
installation package (IP) ReadMe file.

Unless otherwise specified in the IP release note or this document, Genesys products are supported
as follows:

• Genesys software works with the latest patches for supported third–party software (Operating System,
Databases, Virtualization Systems, Application/Web Servers). In the event of an issue, Genesys will
work with the customer to address and resolve the problem.
• For a given Windows operating system: on all combinations of service packs and patches above the
minimum level documented in the IP ReadMe file.
• For a given version of a UNIX or Linux operating system as supported in this document:
• If this version is the same as the one specified in the IP ReadMe file; all patch configurations that
include the minimum set of patches specified in this file are supported.
• If this version is higher; all patch configurations are supported.

• For a given version of Java as supported in this document:

• If this version is the same as the one specified in the IP ReadMe file; all patch configurations that
include the minimum set of patches specified in this file are supported.
• If this version is higher; all patch configurations are supported.

Notes:

• Genesys supports all Microsoft patches to Windows Servers as a matter of policy, unless noted
otherwise in the operation systems table for the product/component.
• Genesys reserves the right to announce that some specific patch above the minimum level is not to be
used for a given product. The information is available in the product’s release note.

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About This Guide Workspace SIP Endpoint

For further information, please refer to the Genesys Supported Media Interfaces Reference Manual.

End of Support
Genesys will formally announce end of support for major third-party vendor platforms listed in this
SOE Guide. This is typically done 12-24 months in advance, via the Genesys customer newsletter. For
a given vendor platform/version, the end of support notice will state the last Genesys X.Y release that
will support it suite-wide, and the date when all support in all releases (last and prior) will end. When
the end of all support date is reached, all entries for that platform/version will be removed from the
SOE Guide. For a listing of global end of support dates, see Discontinued Support.

Definitions

• Server Components: The Server component tables include Genesys components that run as backend
processes. Typically these are installed on an MS Windows or UNIX machine running a server type
operating system. Those processes or components that perform the server function of a client-server
relationship, but are built to run on workstation operating systems, are included in the user interfaces
tables.
• User-Interfaces: The user interfaces tables apply to agent-facing and supervisor/administrator facing
components.
• Agent-facing components include Genesys components that run on a workstation operating system
or GUI environment. These provide functionality typically used by agents, such as interaction
handling and real-time statistics.
• Supervisor/Administrator-facing components include Genesys components that run on a workstation
operating system or GUI environment and provide functionality typically used by supervisors or
administrators. Supervisors typically have real-time monitoring statistics, but may also have
interaction handling capabilities. When an application contains both agent and supervisor
capabilities, it is expected that all capabilities are supported on the same operating systems or GUI
environments. Administrator capabilities include interaction with the configuration or management
systems, routing design applications, and campaign setup applications.

Supported Operating Environment 631

About This Guide How to Read the Tables in the Supported Operating Environment

How to Read the Tables in the Supported

Operating Environment
This page describes how to read the tables in this document.

Important
Third-party vendor Patches: Genesys software works with the latest patches for
supported third–party software (Operating System, Databases, Virtualization Systems,
Application/Web Servers). In the event of an issue, Genesys will work with the
customer to address and resolve the problem.

OS Support for..., Browser Support for..., and DB/DB Cluster Support for... Tables
Name Definition
Vendor product versions are identified as X.Y, or
X.Y.Z. Although vendors often produce "dot
releases," this document usually identifies only
major release numbers. Genesys supports the
minor releases, based on the vendors' compatibility
policy.
Notes:

• Operating Systems
• Red Hat Enterprise Linux (RHEL) versions:
For RHEL, 5, 6, and 7, version X means all
X.Y versions are supported. For example,
support for Red Hat Enterprise 7 means that
the component supports all RHEL 7.x
versions.
Version support for platforms (OS, DBMS, browsers)
• CentOS Linux versions: For CentOS Linux 7,
version 7 means all 7.x versions are
supported.
• Oracle Linux versions: For Oracle Linux 7,
version 7 means all 7.x versions are
supported.

• Browsers
• Unless otherwise noted, browser plug-ins are
not supported for the identified browsers.
Only the browser is supported.
• Google Chrome: The latest version of Google
Chrome and two prior versions are

Supported Operating Environment 632

About This Guide How to Read the Tables in the Supported Operating Environment

supported.

• X.X (for example, 8.1): Indicates that only that

specific release X.X version is supported.
• X.X+ (for example, 7.6+): Indicates that all
releases from X.X onward are supported.
• X.X, X.Y: Indicates that only those specific
releases are supported.
• X.X–X.Y: Indicates that all releases between the
two releases are supported, inclusive.
• Controlled: Indicates that Genesys provides
controlled support for eligible customer
Release Support configurations. Genesys Professional Services
can perform on site assessment, testing, and
validation of your configuration to determine
eligibility. For more information, please contact
your Genesys Account Manager.
Notes:

• In some cases, the Genesys version may be

three digits, X.Y.Z.
• For Microsoft products with sub-versions such as
R1/R2, all versions are supported except as
noted for the specific product.”

Provides conditions or limitations specific to the

Conditions/Limitations
row.

IPv6 Support for: Support for... Tables

Name Definition

• Common Interfaces: Refers to common Genesys

components that might be used.
Interface
• Additional Interfaces: Refers to other
components that might be used.

Refers to the release number of the Genesys

Release Support
product.
Provides conditions or limitations specific to the
Conditions/Limitations
row.

Prerequisites Tables

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About This Guide How to Read the Tables in the Supported Operating Environment

Name Definition
Identifies the name of the third-party component
Third-Party Component Component Prerequisite
required by this product.
Identifies whether the customer must acquire the
Acquired by Customer component. A Yes value indicates that the
customer obtain it.
Identifies whether Genesys provides the customer
Provided by Genesys with this component. A Yes value indicates that the
Genesys does provide it.
Provides conditions or limitations specific to the
Conditions/Limitations
row.

Virtualization Platform Support Tables

Name Definition
Identifies the names of the support virtualization
Virtualization Platforms
platforms.
Identifies the Operating System versions that are
Operating Systems supported both by the Genesys product and the
virtualization platform.
Provides information or links to the associated
Genesys Supported Products products that are supported by the virtualization
platform.
Provides information on what User Interfaces are
Genesys Releases
supported on this platform.
Provides conditions or limitations specific to the
Conditions/Limitations
row.

Supported Operating Environment 634

About This Guide Drilling Down in the SOE

Drilling Down in the SOE

This guide offers different ways to drill down into the information.

• Front page drilldown

• Major Upgrade drilldown
• Java Support
• Product Pages
• Virtualization Support

Tip
Many of the tables in this guide includes in-table search functionality. It is fast. Use the
search box above the table to filter results to only those rows containing a match.
Look for the search box above the tables:

Front Page Drilldown

The front page gives you a few tabs to drilldown by operating system, browser, database, as well as a
quick access list of links to all the product pages.

Operating System Drilldown

On the OS tab, you can either view all supported operating systems from across all products in a
given family of operating system (for example, all Windows or Mac versions). Or you can select a
particular OS version and filter on that.

Viewing all versions in a family

To view all results for an OS family, select your OS family in the first dropdown and leave the filter
by version dropdown unselected. Then click Update.

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About This Guide Drilling Down in the SOE

Filtering by specific OS version

To filter by a specific version, select your OS family first, then select the specific version in the filter
by version dropdown, and click update.

Browser Drilldrown

Supported Operating Environment 636