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Useful Phrases Telephoning

This document provides sample dialogues for announcing one's identity when making a phone call, asking if a specific person is available, being told that the person wanted is not available and asking follow up questions, and concluding a phone call. It includes introductions, asking to be connected to someone, being told to hold or wait, being informed that the person is unavailable and offering alternative contact options, asking when the person will be back, and ways to end a phone call. The dialogues demonstrate polite and common phrases used during different stages of a phone conversation.

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18 views

Useful Phrases Telephoning

This document provides sample dialogues for announcing one's identity when making a phone call, asking if a specific person is available, being told that the person wanted is not available and asking follow up questions, and concluding a phone call. It includes introductions, asking to be connected to someone, being told to hold or wait, being informed that the person is unavailable and offering alternative contact options, asking when the person will be back, and ways to end a phone call. The dialogues demonstrate polite and common phrases used during different stages of a phone conversation.

Uploaded by

Andrea
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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2 How can I help you?

Unit 1

What to say – what to expect


Read these useful sentences and make sure you understand them. Use a dictionary
to help you if necessary.

Announcing identity
Person calling Person called
Hello, this is Barbara Ling. Hello. David Jackson.
My name’s Daniel Wong. Can I help you?
Good morning. It’s Rebecca Park here. Marketing Services PLC. Good afternoon.
Supersport.com

Asking if someone is in
Person calling Person called
Can I speak to Mr Lee, please? Hold the line, please.
Hello, is Laura there? Hold on, please, I’ll see.
Hi, it’s Jim Wilson here. Is Sandra in? Yes, I’ll just get her.
Could you put me through to I’ll just transfer you.
Maria Garcia, please?
Can I speak to someone in Marketing, Yes, just a moment.
please?

Person wanted is not there


Person called
I’m afraid she isn’t in at the moment.
Sorry, he’s just gone out. Would you like
to call back later?
She’s away for a few days. Can I give her
a message?
He’s out of the office this week, I’m afraid.
You can contact her on her mobile. The
number is 07700 900008.

When will the person wanted be in?


Person calling Person called
What time will she be back? She should be back by 4 o’clock.
Will he be back later today? We’re expecting him at around 11.00.
Can I contact her tomorrow? She’s due back tomorrow.
When would be a good time to call again? Why don’t you try in a couple of hours?

Calling off
Person calling Person called
I’ll get back to you soon. Thanks for calling.
Thanks very much. Goodbye. We’ll be in touch about it soon. Goodbye.
OK. Bye. Bye.

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