Installation Manual

Condensing Models
26ECB5N 21ECB5N
26ECB5L 21ECB5L
26ECB6N 21ECB6N
26ECB6L 21ECB6L

Non Condensing Models

21ENB5N 26ENA5N
21ENB5L 26ENA5L
21ENB6N 26ENA6N
21ENB6L 26ENA6L
17ENB5N 32END5N
17ENB5L 32END5L
17ENB6N 32END6N
17ENB6L 32END6L

WARNING
For continued safety of this appliance it must be
installed, operated and maintained in accordance with
the manufacturer’s instructions.

(e.g. 26ECB5N)

To be installed and serviced only by an authorised person.

This appliance is not suitable for use as a pool heater.
The “authorised installing person” is responsible for:
1. Correct commissioning of this appliance
2. Ensure unit performs to the specification stated on the data label
3. Demonstrate operation of unit to customer before leaving
4. Hand these instructions to customer

This appliance must be installed in accordance with the manufacturer’s installation instructions all Local Building,
Water and Gas fitting regulations (AS/NZS 3500.4, AS/NZS 5601, AS/NZS 3000).
Failure to install this appliance in accordance with these installation instructions may void warranty.
In the interest of continued product improvement, Dux Manufacturing reserves the right to alter these
specifications without notice.

SBB816V AU Service Department : 1300 365 115

Rev. 05/19 NZ Service Department : 0800 729 389

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 Installation Manual

Potential dangers from accidents during installation and use are divided into the following four categories.
Closely observe these warnings, they are critical to your safety.

DANGER Indicates an imminently hazardous situation which, if not avoided, will result in
death or serious injury.

WARNING Indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.

CAUTION Indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury.

NOTICE Indicates a potentially hazardous situation which, if not avoided, may result in
property damage.

WARNING
If the information in this manual is not followed exactly, a fire or explosion may result causing property
damage, personal injury or death.

CAUTION
Requests to Installers
• In order to use the Water Heater safely, read this installation manual carefully, and follow the installation
instructions.
• Failures and damage caused by erroneous work or work not as instructed in this manual are not covered by
the warranty.
• Check that the installation was done properly in accordance with this Installation Manual upon completion.
• After completing installation, either place this Installation Manual in a plastic pouch and attach it to the
side of the Water Heater (or the inside of the pipe cover or recess box if applicable), or hand it to the
customer to retain for future reference. Also, be sure to fill in all of the required items on the warranty and
to hand the warranty to the customer along with the Owner’s Guide.
• The Water Heater must be commissioned including checking gas supply pressures at maximum demand.
• The operation of the Water Heater should be explained including normal operation and regular
maintenance.

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Contents

1. Before Installation 4

2. About the Water Heater 5

3. Choosing an Installation Location 16

4. Installation Clearances 17

5. Installation of the Water Heater 18

6. Connecting the Gas Supply 19

7. Connecting the Water Supply 24

8. Connecting the Condensate Drain 26

9. Connecting Electricity 27

10. Remote Controller 29

11. Trial Operation 34

12. Plumbing Applications 36

13. Installation of the Quick Connect Multi-System 37

14. Maintenance 38

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1. Before Installation

WARNING CAUTION
Check the Gas Do Not Use Appliance for Purposes Other Than
• Check that the data label (left side of casing). Those Specified
• Check that the gas supply pipe is sized for Do not use for other than increasing the
32END5(6)N: 250 MJ/hr temperature of the water supply, as unexpected
32END5(6)L: 250MJ/hr accidents may occur as a result.
26ECB5(6)N: 175 MJ/hr
26ECB5(6)L: 185 MJ/hr Check Water Supply Quality
21ECB5(6)N: 145 MJ/hr If the water supply is hard, acidic or otherwise
21ECB5(6)L: 149MJ/hr impure, treat the water with approved methods
26ENA5(6)N: 200 MJ/hr in order to ensure full warranty coverage.
26ENA5(6)L: 200 MJ/hr See water quality statement on page 39.
21ENB5(6)N: 159 MJ/hr
21ENB5(6)L: 159 MJ/hr Frost Protection
17ENB5(6)N: 125.5 MJ/hr When installed, power to the appliance must
17ENB5(6)L: 127 MJ/hr be kept switched on, otherwise the appliance
• DO NOT OPERATE WITH ANY OTHER GAS should be drained.
TYPE. This prevents water freezing, and causing
(For NG Gas) damage to the Water Heater.
xxxxxxxx
xx
xx
NOTICE
xx
xx xx • This appliance is suitable for potable water
applications.
• Do not use this appliance if any part has been
Check the Power underwater. Immediately call a qualified
The power supply required is 230 - 240 VAC, at service technician to inspect the appliance
50 Hz. and replace any part of the control system
Using the incorrect voltage may result in fire or and gas control which has been under water.
electric shock.

Warning labels
Located on the front and left hand side of the
casing -PLEASE READ THESE LABELS CAREFULLY!

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2. About the Water Heater

2.1 Included Accessories Bathroom Controller Set
[RCB1D]

The following accessories are included with the

Water Heater.
Check for any missing items before starting
installation.
Bathroom Controller RC Cable (× 1)
(× 1) [ECM-CABLE-10M]
Anchoring Screw (× 5) [ECB1D]

Bathroom 2 Controller Set

[RCB2D]
Owner’s Guide,
Installation Manual (this document) (1 each)

Bathroom 2 Controller RC Cable (× 1)

(× 1) [ECM-CABLE-10M]
[ECB2D]
Main Controller Set (For 32END series only)
[CF-KRC-9018C]
2.2 Optional Accessories

• The accessories listed below are not included

with the Water Heater, but may be necessary for
installation. Main Controller (× 1) RC Cable (× 1)
• Refer to page 29-33, for the selection of remote [RC-9018C] [ECM-CABLE-10M]
controllers.
RC Cable (× 1)
Main Controller Set [ECM-CABLE-10M]
[RCM1D]

Quick Connect Cord (For 32END series only)

(2 m) (× 1)
Main Controller (× 1) RC Cable (× 1) [CF-0706377]
[ECM1D] [ECM-CABLE-10M]

Flue Diverter (× 1) (For 26ENA series only)

[CF-L18]

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Pipe cover (× 1) (For other than 32END series) Pipe cover (× 1) (For 32END series only)
[CF-H33-K450] [CF-H32-K450]

2.3 Specifications

• Specifications may be changed without prior notice.

• The capacity may differ slightly, depending on the water pressure, water supply, piping conditions, and water
temperature.

Item Specification
Model 50°C model 26ECB5N 26ECB5L 21ECB5N 21ECB5L 21ENB5N 21ENB5L 17ENB5N 17ENB5L
Name 55°C model 26ECB6N 26ECB6L 21ECB6N 21ECB6L 21ENB6N 21ENB6L 17ENB6N 17ENB6L
Installation Outdoor, Wall mounted
Type
Air Supply / Exhaust Power Flue
Operating Pressure 200 -1,000 kPa
Minimum Flow Rate 2.5 L/min
Dimensions (Height) × (Width) × (Depth) 520 mm × 350 mm × 170 mm
Weight 18 kg 17 kg 15 kg 14 kg
Water Holding Capacity 0.9 L 0.8 L 0.5 L 0.5 L
Water Inlet R 3/4 (20 mm)
Connection Hot Water Outlet R 3/4 (20 mm)
Sizes Gas Inlet R 3/4 (20 mm)
Condensate Drain R1/2 (15 mm) –
Supply 230 - 240 VAC (50 Hz)
Power NG/ULPG 49.0 W / 60.0 W 43.0 W / 52.0 W 36.0 W / 49.0 W 31.0 W / 41.0 W
Supply Consumption Freeze
130 W 130 W 129 W 129 W
Prevention
NG 1.4 mm / 2.4 mm 1.3 mm / 2.2 mm 1.2 mm / 2.0 mm 1.2 mm / 1.8 mm
Burner Injector Size
ULPG 1.1 mm / 1.4 mm 0.9 mm / 1.4 mm 0.9 mm / 1.4 mm 0.9 mm / 1.4 mm
Accessories Anchoring Screws

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Item Specification
Model 50°C model 26ENA5N 26ENA5L 32END5N 32END5L
Name 55°C model 26ENA6N 26ENA6L 32END6N 32END6L
Installation Outdoor, Wall mounted
Type
Air Supply / Exhaust Power Flue
Operating Pressure 200 -1,000 kPa
Minimum Flow Rate 2.5 L/min 2.0 L/min
Dimensions (Height) × (Width) × (Depth) 600 mm × 350 mm × 170 mm 615 mm × 464 mm × 240 mm
Weight 19 kg 30 kg
Water Holding Capacity 0.9 L 1.2 L
Water Inlet R 3/4 (20 mm)
Connection Hot Water Outlet R 3/4 (20 mm)
Sizes Gas Inlet R 3/4 (20 mm)
Condensate Drain –
Supply 230 - 240 VAC (50 Hz)
Power NG/ULPG 62.0 W / 64.0 W 76.0 W / 101.0 W
Supply Consumption Freeze
129 W 145 W
Prevention
NG 2.3 mm 2.4 mm
Burner Injector Size
ULPG 1.6 mm 1.5 mm
Accessories Anchoring Screws

Performances

Item Maximum Performance

Model 50°C model 26ECB5N 26ECB5L 21ECB5N 21ECB5L 21ENB5N 21ENB5L 17ENB5N 17ENB5L
Name 55°C model 26ECB6N 26ECB6L 21ECB6N 21ECB6L 21ENB6N 21ENB6L 17ENB6N 17ENB6L
Gas Consumption NG 175 MJ/hr 145 MJ/hr 159 MJ/hr 125.5 MJ/hr
ULPG 185 MJ/hr 149 MJ/hr 159 MJ/hr 127 MJ/hr
Maximum Hot Water Capacity (25°C Rise) 26 L/min 21 L/min 21 L/min 17 L/min

Item Maximum Performance

Model 50°C model 26ENA5N 26ENA5L 32END5N 32END5L
Name 55°C model 26ENA6N 26ENA6L 32END6N 32END6L
Gas Consumption NG 200 MJ/hr 250 MJ/hr
ULPG 200 MJ/hr 250 MJ/hr
Maximum Hot Water Capacity (25°C Rise) 26 L/min 32 L/min

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2.4 Dimensions

21/26ECB series

(VIEW FROM TOP)

296
252
102
96
DRAIN OUTLET(R1/2) 30
GAS INLET(R3/4) <Unit : mm>
87

45

21

338

40

97
HOT WATER OUTLET(R3/4)

COLD WATER INLET(R3/4) WIRING THROUGHWAYS

4-φ13
2-6×13 OBLONG HOLE
120 350

85 334
10 170
50 217 28
27
10

31

11

56
28
520

486
542

487

FLUE EXHAUST

AIR INLET
10

60 10 AIR INLET

90 AIR INLET
COLD WATER INLET
120
NEUTRALIZER TANK DRAIN WIRING THROUGHWAYS

2-6.5×16.5 OBLONG HOLE

HOT WATER OUTLET
4-φ13
HEIGHT OF EACH FITTING
FROM BOTTOM OF CASE GAS INLET

DRAIN OUTLET 30 DRAIN OUTLET

HOT WATER OUTLET 45

COLD WATER INLET 58

GAS INLET 50

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26ENA series

(VIEW FROM TOP)

268

178 <Unit : mm>

109
37
338

47
40
40
97

GAS INLET(R3/4)
HOT WATER OUTLET(R3/4)

COLD WATER INLET(R3/4)

WIRING THROUGHWAYS
4-φ13
2-6×13 OBLONG HOLE
120 350

85 334

50
10 170 11 253
10

31

25
42
FLUE EXHAUST
600
566
567
622

AIR INLET
10

60
10 133
84

120 COLD WATER INLET

3-6.5×16.5 OBLONG HOLE
4-φ13 GAS INLET
HOT WATER OUTLET
HEIGHT OF EACH FITTING
FROM BOTTOM OF CASE

HOT WATER OUTLET 44

COLD WATER INLET 48 WIRING THROUGHWAYS

GAS INLET 49

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17/21ENB series

<Unit : mm>
᧤VIEW FROM TOP᧥ 338
296
252
GAS INLET(R3/4)
139
37
40

40
80

97
21ENB Series
350
HOT WATER WIRING 334
OUTLET(R3/4) THROUGHWAYS
214 37
COLD WATER

57
INLET(R3/4)

4-φ13

2-6ᨴ13 OBLONG HOLE

42
120 FLUE EXHAUST

85 17ENB Series
350
50 10 170 334
27 178 73
10

31

11

57
42

FLUE EXHAUST
542

520

486
487

AIR INLET

AIR INLET
10

60 10 COLD WATER INLET

90
AIR INLET
WIRING THROUGHWAYS
120

3-6.5ᨴ16.5 OBLONG HOLE GAS INLET

4-φ13
HEIGHT OF EACH FITTING
FROM BOTTOM OF CASE
HOT WATER OUTLET 45
COLD WATER INLET 48 HOT WATER OUTLET

GAS INLET 50

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32END series

(VIEW FROM TOP) < Unit: mm >

361 GAS INLET (3/4”)
244

60
70

87
140
169

450
HOT WATER OUTLET (3/4”) 119 COLD WATER INLET (3/4”)
WIRING THROUGHWAY

EXHAUST TERMINAL

170 464
140 10 240 6 450
100 257 60
6 - 6 × 10 70
40

36

23
OBLONG HOLE
4 - 13
31
14
3

45
AIR INLET
665

615

4 - 13
STATUS DISPLAY
6 - 6 × 10 36
OBLONG HOLE 10
70 WATER DRAIN VALVE COLD WATER INLET
100 (WATER FILTER)
140
170 WIRING THROUGHWAY

HOT WATER OUTLET GAS INLET

HEIGHT OF EACH FITTINGS
FROM BOTTOM OF CASE WATER DRAIN VALVE WATER DRAIN VALVE
HOT WATER OUTLET 44 (PRESSURE RELIEF VALVE)
COLD WATER INLET 55
GAS INLET 51

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2.5 Component Details Example

21/26ECB series

Secondary heat exchanger

Flue exhaust

High limit switch

Primary heat exchanger

Water level electrode Anti-frost heater

Thermal fuse
Neutralizer
Flame rod
Anti-frost heater

Igniter Ignition plug

Burner manifold & gas valve

Freeze protection thermostat

Main flow control valve Circuit board

Water inlet thermistor

Water flow sensor

Water outlet thermistor

Anti-frost heater
Fan motor
Neutralizer tank drain

Hot water outlet Gas inlet

Pressure relief valve
Power code
Drain outlet
Inlet water filter
Cold water inlet

(e.g. 26ECB5N)

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26ENA series

Flue exhaust

Anti-frost heater
High limit switch
Heat exchanger

Thermal fuse

Ignition plug

Burner manifold
Flame rod

Igniter Remote Control Connections

Freeze protection thermostat

Main flow control valve Gas solenoid valve set

Earth leakage breaker

Circuit board

Anti-front heater

Fan motor

Hot water outlet Gas inlet

Inlet water filter Water inlet thermistor

Cold water inlet Water flow sensor

Power code

(e.g. 26ENA5N)

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17/21ENB series

Flue exhaust

High limit switch Heat exchanger

Anti-frost heater

Thermal fuse

Flame rod

Ignition plug
Igniter
Burner manifold & gas valve

Freeze protection thermostat

Anti-frost heater Circuit board

Main flow control valve Water inlet thermistor

Water flow sensor

Water outlet thermistor

Anti-frost heater Fan motor

Pressure relief valve

Hot water outlet

Gas inlet
Inlet water filter
Power code
Cold water inlet

(e.g. 21ENB5N)

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32END series

Flue Exhaust
Main Flow Control Valve
Heat Exchanger
Anti-frost Heater
High Limit Switch
Heat Exchanger Thermistor
Thermal Fuse
Water Outlet Thermistor

Bypass Flow Control Valve Ignition Plug

Burner
Anti-frost Heater
Flame Rod Burner Manifold & Gas Valve

Thermistor-Burner Circuit Board

Water Inlet Thermistor Igniter

Fan Motor
Water Flow Sensor
Transformer
Status Display
Anti-frost Heater

Air Inlet Thermistor

Primary Gas Solenoid Valve
Hot Water Outlet Gas Proportioning Valve

Drain Outlet
Inlet Water Filter
Anti-frost Heater Gas Inlet
Pressure Relief Valve
Cold Water Inlet

(e.g. 32END5N)

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3. Choosing an Installation Location

DANGER CAUTION
• This Water Heater is for outdoor installation Consideration to the surroundings
only. Do not install indoors. • Do not install the Water Heater where the
• Do not enclose the termination with exhaust will blow on outer walls, other walls
corrugated metal or other materials. or material not resistant to heat. Also consider
This will cause carbon monoxide poisoning the surrounding trees and animals.
and a potential fire hazard. The heat and moisture from the Water
Heater may cause discoloration of walls and
resinous materials, or corrosion of aluminium
materials.
WARNING • Do not locate the vent termination directed
towards a window or any other structure
• Avoid places where fires are common, such as which has glass or wired glass facing the
those where petrol, benzene and adhesives termination.
are handled, or places in which corrosive • Take care that noise and exhaust gas will not
gases (ammonia, chlorine, sulfur, ethylene affect neighbors.
compounds, acids) are present. • On combustible surfaces NOT
If you do not follow the above, a fire or (e.g. weatherboards), it CORRECT
explosion may result causing property is not required to install
damage, personal injury or death. a fire proof back board.
• Avoid installation in places where dust or • Install in a location
debris will accumulate. Dust may block the where the exhaust gas
air-supply opening, causing the performance flow will not be affected
of the device fan to drop and incomplete by fans or range hoods.
combustion to occur as a result.
• Avoid installation in places where special
chemical agents (e.g. hair spray or spray Install according to regulations and manual
detergent) are used. • The Water Heater must be installed according
Ignition failures and malfunctions may occur to manual.
as a result. • Before installing, make sure that the vent
• Do not install this Water Heater in a mobile termination will have the proper clearances
home, recreational vehicle or on a boat as this according to AS/NZS 5601, or your local
may be a Carbon Monoxide Poisoning Hazard. authority.

CAUTION NOTICE
Do not install in the following places Locate the appliance in an area where water
• A location where it is not free from obstacles leakage from the unit or connections will not
and stagnant air. result in damage to the area adjacent to the
• Near staircases or emergency exits. appliance or to the lower floors of the structure.
When such locations cannot be avoided, it
is recommended that a suitable drain pan,
adequately drained, be installed under the
appliance. The pan must not restrict combustion
air flow.

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4. Installation Clearances

WARNING
Before installing, check for the following:
The location of the flue terminal must comply with the clearances shown on this page. If you are unsure
about clearances not indicated here, in general refer to AS/NZS 5601, or your local authority. In Western
Australia refer to the WA Office of Energy rules and regulations.
Flue outlet must be free from any combustible material.

CLEARANCES FOR FLUE TERMINAL (front of heater)

AS/NZS 5601.1:2013
Opening into
a building

a I = Mechanical air inlet

j
C M = Gas meter
e
Door h
k
P = Electricity meter or fuse box
T T P T = Flue terminal
I
n Z = Fan-assisted appliance only
k
j h
f j d g
Shading indicates prohibited
T e d
g
area for flue terminals
T Z T
M
b T
See Note 1 D i re c t i o n o f
d i s c h a rg e
See Note 1 T

FIGURE 6.2 (in part)

LOCATION OF FLUE TERMINALS OF BALANCED FLUE, ROOM-SEALED, FAN-ASSISTED OR OUTDOOR APPLIANCES

Minimum clearances
Ref. Item mm
Fan assisted
a Below eaves, balconies and other projections:
Appliances up to 50 MJ/h input 200
Appliances over 50 MJ/h input 300
b From the ground, above a balcony or other surface * 300 * Unless appliance is certified for closer
c From a return wall or external corner * 300 installation.
d From a gas meter (M) (see Note 5) † Prohibited area below electricity meter
(see Clause 5.11.5.9 for vent terminal location of regulator) 1000 or fuse box extends to ground level.
(see Table 6.7 for New Zealand requirements)
e From an electricity meter or fuse box (P) † (see Note 5) 500 NOTES:
f From a drain pipe or soil pipe 75 1 Where dimensions c, j or k cannot
g Horizontally from any building structure * or obstruction facing a terminal 500 be achieved an equivalent horizontal
distance measured diagonally from
h From any other flue terminal , cowl, or combustion air intake * 300 the nearest discharge point of the
j Horizontally from an openable window, door, non-mechanical air inlet, or any other opening into terminal to the opening may be
a building with the exception of sub-floor ventilation: deemed by the Technical Regulator
Appliances up to 150 MJ/h input* 300 to comply.
Appliances over 150 MJ/h input up to 200 MJ/h input* 300 2 See Clause 6.9.4 for restrictions on a
Appliances over 200 MJ/h input up to 250 MJ/h input* 500 flue terminal under a covered area.
Appliances over 250 MJ/h input* 1500 3 See Figure J3 for clearances required
All fan-assisted flue appliances, in the direction of discharge 1500 from a flue terminal to an LP Gas
k From a mechanical air inlet, including a spa blower 1000 cylinder. A flue terminal is considered
n Vertically below an openable window, non-mechanical air inlet, or any other opening into a to be a source of ignition.
building with the exception of sub-floor ventilation: 4 For appliances not addressed above
Space heaters up to 50 MJ/h input 150 acceptance should be obtained from
the Technical Regulator.
Other appliances up to 50 MJ/h input 500 5 Minimum clearances d and e also
Appliances over 50 MJ/h input and up to 150 MJ/h input 1000 apply to any combustion air intake
Appliances over 150 MJ/h input 1500 openings of appliances.

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5. Installation of the Water Heater

Securing the Water Heater to the wall

3. Determine the positions for the remaining four

WARNING screws (two for the top bracket and two for the
bottom), and remove the Water Heater.
Do not drop or apply unnecessary force to the
appliance when installing. Internal parts may be Locaon of Screw Hole
damaged and may become highly dangerous.
Mounng Bracket
(upper)

CAUTION
• Protect your hands with gloves and take
caution to not inflict injury.
• Be careful not to hit electrical wiring, gas, or
water piping while drilling holes.

Locaon of Screw Hole

NOTICE
4. Drill holes for the remaining four screws.
• Installation must conform with all local 5. Hang the Water Heater again by the first screw,
building, water or Gas Regulations or AS/NZS and then insert and tighten the remaining four
5601. screws.
• The weight of the appliance will be applied 6. Take waterproofing measures so that water does
to the wall. If the strength of the wall is not not enter the building from screws mounting
sufficient, reinforcement must be done to the device.
prevent the transfer of vibration.
• Install the appliance on a vertical wall and Anchoring Screw
ensure that it is level.
• Insure no additional pressure is applied to the
pipework.

1. Drill a single screw hole, making sure to hit a

stud.
2. Insert and tighten the screw and hang the Water
Heater by the upper wall mounting bracket.

7. Make sure the Water Heater is installed securely

so that it will not fall or move due to vibrations
or earthquakes.

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6. Connecting the Gas Supply

Follow the instructions from the gas supplier. Pressure Test

The appliance and its gas connections must be leak

Gas Type tested before placing the appliance in operation.
The gas type indicated on the Water Heater’s rating If test pressures are in excess of 1/2 psi (3.5 kPa),
plate (NG or ULPG) must match the type of gas the appliance must be completely disconnected
being supplied to the Water Heater. from the gas supply piping system during the test
process.
Gas Meter
Measuring Gas Pressure
Select a gas meter capable of supplying the entire
MJ/h demand of all gas appliances in the building. • In order to check the gas supply pressure to the
Water Heater, a tap is provided on the gas inlet.
Gas Connection 1. Remove the hex head phillips
screw from the tap.
1. Fit a union to the Water Heater gas inlet for easy 2. Connect a manometer using a
connection and removal. The thread diameter is silicon tube.
20 mm.
NOTE THIS DOES NOT INDICATE THE SIZE
OF THE GAS SUPPLY.
• In order to check the gas manifold pressure
on the gas valve inside the Water Heater. The
2. Fit an suitably approved isolating gas cock in the pressure can be checked by removing the hex
supply pipe adjacent to the Water Heater gas head phillips screw and connecting a manometer
connection. with a silicon tube.
3. Ensure that the supply pipe and the gas pressure
regulator (ULPG or Natural Gas) has sufficient
flow capacity for this and other appliances Pipe Sizing
connected to the fitting pipe.
4. For ULPG appliances ensure that gas cylinders • In order to choose the proper size for the gas
are of sufficient size. The Water Heater alone pipe, consult local codes and/or the AS/NZS 5601.
will require 2 × 45 Kg capacity cylinders. • Size the gas pipe according to total MJ/h demand
5. Before connecting the appliance to the gas of the building and length from the meter or
service, purge any debris or air from the gas regulator so that the following supply pressures
service. are available even at maximum demand refer AS/
6. Check all joints for leaks with an approved leak NZS 5601:
tester after connection.
Supply Pressure
Pressure Natural Gas ULPG Gas
Min 1.13 kPa 2.75 kPa
Ensure measurement is taken when the appliance is Max 3.00 kPa 3.50 kPa
operating at maximum load.

WARNING WARNING
Gas pressures below the required minimum
The inlet gas pressure must be within the range pressure may result in ignition failure, personal
specified. injury or death.
This is for the purposes of input adjustment.

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NOTE • Ensure that the gas pipe size 2. • Determine the gas type used and supply gas
is correct. If undersized the Pressure, and enter it.
appliance will not operate • Determine the piping material and enter it to
correctly. the below.
• SERVICE CALLS ARE CHARGEABLE • Select the appropriate pipe sizing table from
FOR UNITS WITH INCORRECT page 22-23 and enter it to the below.
PIPE SIZES OR BLOCKED GAS OR
WATER FILTERS. (e.g.)
Gas type: Natural
Flexible Connectors Supply gas pressure: 1.13
Flexible gas pipes are not recommended unless the Piping material: Copper
minimum inside diameter is ¾ in. or greater and
the rated capacity of the connector is equal to or Table used: 1
greater than the MJ/h demand of the Water Heater.
Pressure drop: 0.12 kPa
Reference Tools & Sample Calculations
Gas type:

NOTICE Supply gas pressure:

The tables and samples below are for reference Piping material:
only. The professional sizing and installing the Table used:
gas pipe should always run the appropriate
calculations before all installations. Pressure drop:

[Calculation Example] 3. • On the sketch, mark the delivery point (meter
A partial set of sizing tables are printed on page or regulator) as “a” and the first tee as “b”. Let
22-23. the section “a-b” be the first section.
• Section from the first tee “b” to the second
tee “c” set “b-c” and set the section to the
1. Draw a sketch of a piping system. next tee in the same way.
Enter the system information.
Outlet 4
(e.g.) h Outlet 4
(e.g.) furnace 100 MJ/h
furnace 100 MJ/h 2m 2m
Outlet 3
Outlet 3 water heater
water heater 150 MJ/h g f
150 MJ/h 8m

8m 4m 5m

b c 2m
4m d
5m
a Outlet 2 Outlet 1
Outlet 2 Outlet 1 Point of range/oven unit clothes dryer
Point of range/oven unit clothes dryer delivery 50 MJ/h e 80 MJ/h
delivery 50 MJ/h 80 MJ/h

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4. • Enter the demand which is the amount of gas 5. • Enter the input rating for each appliance in the
flowing through a section of pipe in the table table below.
below. • Enter the length from each appliance to the
• Enter the length for all pipe sections in the nearest tee in the outlet length in the table
table below. below.
• Round up to the lengths in the appropriate • Round up to the lengths in the appropriate
table on page 22-23. Read across until a table on page 22-23. Read across until a
capacity equal to or greater than the required capacity equal to or greater than the required
demand for the section is found. Read up to demand for the section is found. Read up to
find the size. Repeat for each section of piping. find the size. Repeat for each appliance. Enter
Enter this size in the table below. this size in the table below.
(e.g.)
Section Demand Length Size (e.g.)
Outlet 1+2+3+4= Outlet
a b 380 MJ/h 12 m 40 mm Appliance Demand length Size
Outlet 1+2= 80 MJ/h 7m 20 mm
b c 130 MJ/h 4m 20 mm Outlet 1
Outlet 2 50 MJ/h 5m 20 mm
Outlet 1=
c d 80 MJ/h 7m 20 mm Outlet 3 150 MJ/h 2m 20 mm
Outlet 2= Outlet 4 100 MJ/h 2m 20 mm
c e 50 MJ/h 5m 20 mm
Outlet 3+4= Outlet
b f 250 MJ/h 8m 25 mm Appliance Demand length Size
Outlet 3=
f g 150 MJ/h 2m 20 mm Outlet 1
Outlet 4=
Outlet 2
f h 100 MJ/h 2m 20 mm Outlet 3
Outlet 4

Final Check
Section Demand Length Size
1. Turn on and operate all gas appliances including
the Water Heater.
2. Ensure that the inlet pressure of each appliance
is above the minimum pressure required for the
appliance.
NOTE • If all appliances are not receiving
the minimum inlet pressure, the
gas piping system may need to
be changed.
• As the gas inlet size varies
depending on the area, type of
gas, piping material, etc., more
details should be determined
after confirmation according to
AS/NZS 5601.1:2013.

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[Gas pipe sizing tables]

• These tables are for reference only. Consult gas pipe manufacturer for actual pipe capacities.
• It is an example of Copper Pipe (AS 1432 TypeB) and Natural Gas.
• Values in Table are in MJ of Gas per Hour.

1. Maximum Natural Gas Delivery Capacity (For supply pressure around 1.25 kPa) - COPPER PIPE (AS 1432 TYPE B) [MJ/h]
0.12 kPa Pressure Drop
Pipe
Length (including fittings) : metres
Size
2 4 6 8 10 12 14 16 18 20 25 30 35 40 45 50 55 60
15 62 43 34 29 26 22 19 17 15 – – – – – – – – –
20 206 141 114 97 86 78 72 67 63 59 52 48 44 41 37 33 30 28
25 452 311 249 214 189 171 158 147 138 130 115 104 96 89 84 79 75 72
32 867 596 478 409 363 329 302 281 264 249 221 200 184 171 161 152 144 138
40 1459 1002 805 689 611 553 509 474 444 420 372 337 310 288 271 256 243 232
50 3356 2307 1852 1585 1405 1273 1171 1090 1022 966 856 776 713 664 623 588 559 533
65 6217 4273 3431 2937 2603 2358 2169 2018 1894 1789 1585 1436 1321 1229 1154 1090 1035 987
80 9884 6794 5455 4669 4138 3750 3450 3209 3011 2844 2521 2284 2101 1955 1834 1732 1645 1570
100 – – – – – – – – – 6286 5571 5048 4644 4320 4054 3829 3637 3469
125 – – – – – – – – – 11520 10210 9251 8511 7918 7429 7017 6665 6358
150 – – – – – – – – – 18531 16423 14881 13690 12736 11950 11288 10720 10227
2. Maximum Natural Gas Delivery Capacity (For supply pressure around 1.5-2.5 kPa) - COPPER PIPE (AS 1432 TYPE B) [MJ/h]
0.25 kPa Pressure Drop
Pipe
Length (including fittings) : metres
Size
2 4 6 8 10 12 14 16 18 20 25 30 35 40 45 50 55 60
15 93 64 51 44 39 35 32 30 258 – – – – – – – – –
20 306 210 169 145 128 116 107 99 93 88 78 71 65 61 57 54 51 49
25 672 462 371 318 281 255 235 218 205 193 171 155 143 133 125 118 112 107
32 1289 886 712 609 540 489 450 419 393 371 329 298 274 255 239 226 215 205
40 2170 1491 1197 1025 908 823 757 704 661 624 553 501 461 429 403 380 361 345
50 4993 3431 2755 2358 2090 1894 1742 1621 1521 1437 1273 1154 1061 987 926 875 831 793
65 9247 6355 5104 4368 3871 3508 3227 3002 2817 2661 2358 2137 1966 1829 1716 1621 1539 1469
80 14703 10105 8115 6945 6155 5577 5131 4773 4479 4231 3750 3397 3125 2908 2728 2577 2448 2335
100 – – – – – – – – – 9350 8287 7509 6908 6426 6030 5696 5409 5161
125 – – – – – – – – – 17136 15187 13761 12660 11777 11050 10438 9914 9458
150 – – – – – – – – – 27564 24429 22135 20363 18944 17775 16790 15946 15213
3. Maximum Natural Gas Delivery Capacity (For supply pressure around 2.75-5 kPa) - COPPER PIPE (AS 1432 TYPE B) [MJ/h]
0.75 kPa Pressure Drop
Pipe
Length (including fittings) : metres
Size
2 4 6 8 10 12 14 16 18 20 25 30 35 40 45 50 55 60
15 168 115 93 79 70 64 59 54 51 48 43 39 36 33 31 29 28 27
20 554 381 306 262 232 210 193 180 169 160 141 128 118 110 103 97 92 88
25 1218 837 672 575 510 462 425 396 371 351 311 281 259 241 226 214 203 193
32 2336 1606 1289 1104 978 886 815 758 712 672 596 540 497 462 433 409 389 371
40 3931 2702 2170 1857 1646 1491 1372 1276 1197 1131 1002 908 836 777 729 689 654 624
50 9046 6217 4993 4273 3787 3431 3157 2937 2755 2603 2307 2090 1923 1789 1678 1585 1506 1437
65 16754 11515 9247 7914 7014 6355 5847 5439 5104 4821 4273 3871 3562 3313 3109 2937 2789 2661
80 26639 18309 14703 12584 11153 10105 9297 8649 8110 7665 6794 6155 5663 5268 4943 4669 4435 4231
100 – – – – – – – – – 16941 15015 13604 12516 11644 10925 10320 9801 9350
125 – – – – – – – – – 31048 27517 24932 22938 21339 20022 18912 17962 17136
150 – – – – – – – – – 49941 44262 40104 36896 34324 32205 30421 28892 27564

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4. Maximum Natural Gas Delivery Capacity (For supply pressure around 5-10 kPa) - COPPER PIPE (AS 1432 TYPE B) [MJ/h]
1.5 kPa Pressure Drop
Pipe
Length (including fittings) : metres
Size
2 4 6 8 10 12 14 16 18 20 25 30 35 40 45 50 55 60
15 244 168 135 115 102 93 85 79 74 – – – – – – – – –
20 807 554 445 381 338 306 281 262 246 232 206 186 171 160 150 141 134 128
25 1772 1218 978 837 742 672 619 575 540 510 452 410 377 351 329 311 295 2813
32 3399 2336 1876 1606 1423 1289 1186 1104 1035 978 867 785 723 672 631 596 566 540
40 5720 3931 3157 2702 2395 2170 1996 1857 1742 1646 1459 1322 1216 1131 1061 1002 952 908
50 13161 9046 7264 6217 5510 4993 4593 4273 4009 3787 3356 3041 2798 2603 2442 2307 2191 2090
65 24377 16754 13454 11515 10206 9247 8507 7914 7426 7014 6217 5633 5182 4821 4523 4273 4058 3871
80 38760 26639 21392 18309 16227 14703 13526 12584 11807 11153 9887 8956 8239 7665 7192 6794 6452 6155
100 – – – – – – – – – 24649 21846 19794 18210 16941 15895 15015 14260 13604
125 – – – – – – – – – 45174 40037 36276 33374 31048 29131 27517 26134 24932
150 – – – – – – – – – 72663 64400 58351 53682 49941 46858 44262 42037 40104

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7. Connecting the Water Supply

• Installation and service must be performed by a • Use approved piping materials.
qualified plumber.
• Observe all applicable codes. NOTE • Avoid using joints as much as
possible to keep the piping
simple.
7.1 Guidelines • Avoid piping in which an air
holdup can occur.
• Avoid connection by fluid seal. It
Installation location will cause the filter to stick, that
is torn.
• If installing the Water Heater on a roof (Above
lower-level hot water supply):
If the Water Heater is installed on a roof to supply Cold water supply
water to the levels below, make sure that the
water pressure supplied to the Water Heater does
not drop below 199 kPa. It may be necessary to CAUTION
install a pump system to ensure that the water
pressure is maintained at this level. (Only 32END series)
Check the pressure before putting the Water Ensure this appliance does not receive inlet
Heater into operation. water greater than 85°C when used as a Solar
If you do not supply proper pressure to the Water booster.
Heater, noise may increase, the life of the Water
Heater will be shortened, and the Water Heater
may shut down frequently.
NOTICE
Potable water No pressure reduction is required unless the
water pressure exceeds 1,000 kPa.
• Piping and components connected to the Water
Heater shall be suitable for use with potable • Pipe and fittings must meet the installation
water. requirements of AS/NZS 3500.4 and local
• Toxic chemicals, such as those used for boiler authority regulations.
treatment, shall not be introduced into the • An isolating valve must be installed on the water
potable water. inlet in close proximity to the Water Heater.
• A Water Heater used to supply potable water • A GATE VALVE OR BALL VALVE must be used
may not be connected to any heating system or on the cold water inlet to the Water Heater,
components previously used with a nonpotable THIS REQUIREMENT IS AN AUSTRALIA WIDE
water heating appliance. REQUIREMENT UNDER THE NATIONAL PLUMBING
CODE. STOP TAPS OR COMBINATION STOP TAPS
Valve AND NON-RETURN VALVES ARE NOT TO BE USED.
• The Water Heater needs a minimum water supply
When water is required in one part of the system at pressure of 200 kPa to operate.
a higher temperature than in the rest of the system, • Maximum water supply pressure must not exceed
means such as a mixing valve shall be installed to 1,000 kPa.
temper the water to reduce the scald hazard. • If the water pressure is too high, use a Pressure
Reducing Valve and a Water Hammer Arrester.
• The unit is fitted with a pressure relief valve.
Connecting water supply In some circumstances, there may be small
amounts of water droplets appearing from
• Flush water through the pipe to clean out metal pressure relief valve. If required pressure relief
powder, sand and dirt before connecting it. valve should be connected to a suitable drain.
• Use a union coupling for connecting the pipes to
reduce the force applied to the piping.

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Hot water supply 7.2 Freeze Prevention

WARNING Perform the following insulation measures for

For any sanitary fixture used for personal prevention of freezing.
hygiene, the delivered hot water temperature • Take appropriate heat insulation measures (e.g.
shall not exceed 50˚C for Australia and 55˚C for wrapping with heat insulation materials, using
New Zealand. heat tape, electric heaters, solenoids, or pipe
For Australia, models which are not 50˚C covers) according to the climate of the region
compliant should be fitted with a temperature to prevent the plumbing external to the Water
control device meeting the appropriate Heater from freezing.
plumbing code requirements. The freeze prevention heaters will not prevent
this plumbing from freezing.
• Make sure that there are no water leaks from the
• Pipe and fittings must meet the installation cold and hot water supply lines, then insulate the
requirements of AS/NZS 3500.4. pipes completely.
• Hot water lines should be lagged with suitable • Be sure to also completely insulate the water
insulating material. supply valve and the cold and hot water
• DO NOT FIT ANY VALVES OR RESTRICTORS TO THE connections on the Water Heater.
OUTLET OF THE WATER HEATER.
• DO NOT FIT ANY OBSTRUCTION TO THE
PRESSURE RELIEF LOCATED ON THE HOT WATER Completely Do not cover the
OUTLET CONNECTION. insulate the water drain plug
water inlet and with insulation.
[(50°C Compliant Models Only) Minimum outlet fittings. The water in the
Distances] pipe can be drained.
In order to comply with AS 3498 the minimum
distances as per the diagram below must be
observed. Insulate the
water supply
valve completely.

Cold
Closest hot 7.3 A
 fter Installing the water supply
water outlet piping
: 15 mm (min) L: 2 m (min)
After purging the air from the system using the hot
Commission Check for 50°C Temperature Delivery water supply taps, remove the water inlet strainer
A temperature check must be completed at the located on the cold water supply inlet connection.
nearest outlet to the Water Heater to ensure Remove any debris from the filter and replace.
delivered water is below 50°C. When replacing the filter, do not over-tighten the
Sealing.
To check the water temperature is below 50°C.
1. At the closest outlet adjust the hot water flow to
at least 5 litres/min.
2. After hot water has been running for 1 min
confirm the water temperature is below 50°C.
3. Turn the water off.

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8. Connecting the Condensate Drain

ONLY APPLICABLE TO CONDENSING MODELS.
PLEASE FOLLOW LOCAL CODES ABOUT PIPING. DO NOT ADD
ANY VALVES
Condensing Water Heater 1/2 in. PVC pipe
Slope pipe
In order to ensure proper operation of this Water downwards at
Heater, need to install the condensate drain pipe to not less than
drain condensate which produces during operation. 4 mm per metre.
The end of the
condensate drain
Material of the condensate drain piping pipe must have
an air gap.
Use plastic pipe, such as PVC, for the drain line.
NOTE Do not use steel, black iron, or Floor drain
other materials that can corrode MAINTAIN
when touching water. CLEARANCE

Sizing of the condensate drain piping

In order to drain the condensate, a 15 mm (1/2 in. After installing the condensate drain piping
BSP) male thread fitting is provided at the base of
the Water Heater. • Make sure that there are no obstructions blocking
the condensate drain line from discharging
NOTE DO NOT FIT ANY VALVES OR condensate.
REDUCE THE SIZE OF THIS FITTING • Be sure to check that condensate is freely flowing
OR THE CONDENSATE PIPING TO from the condensate drain piping.
LESS THAN 15 mm (1/2 in. BSP). Condensate will begin flowing out of the Water
Heater within 15 minutes after operation has
started.
Condensate drain piping
Freeze prevention
Make the condensate drain piping run as short as
possible. Take measures to prevent the condensate drain
lines from freezing (insulation, heat tape, electric
NOTE Do not make a trap. heaters, etc.).
Water heater
Drain connecting
Condensate drain pipe supply
Heat insulation
material
Condensate drain
pipe

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9. Connecting Electricity
9.1 W
 ater Heater NOTE • Do not let the power cord
contact the gas piping.
• Do not disconnect the electrical
power when not in use. When
WARNING the power is off, the freeze
prevention in the Water Heater
Electrical Shock Hazard will not operate, resulting in
Do not connect the electrical power to the possible freezing damage.
appliance until all Remote Controllers have been
connected. Ground
It may result in death or serious injury from
electrical shock. To prevent electrical shock, always plug power lead
into an earthed point.

CAUTION
Electrostatic discharge can affect electronic
components.
Take precautions to prevent electrostatic
discharges from personnel or hand tools during
the Water Heater installation and servicing to
protect product’s electronic control.

Power Supply

• The Water Heater is equipped with a 1.5 m cable

with a three pinned earthed plug to be connected
to 230 - 240 VAC at 50 Hz.
The power consumption may be up to 21/26ECB
series 190 W, 17/21ENB series 179 W, 26ENA
series 193 W, 32END series 246 W.
Use an appropriate circuit.
• The Water Heater requires 230-240 VAC 50 Hz in
Australia and New Zealand, weatherproof plug
installed in a protected position adjacent to the
appliance.
• If the power cord is damaged and requires
replacement, use only an original spare part
available from the manufacturer.
• Tie the redundant power cord outside the Water
Heater. Putting the redundant length of cord
inside the Water Heater may cause electrical
interference and faulty operation.

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9.2 Quick Connect Cord Connecting the Quick Connect Cord to the two
Water Heaters

1. Check the electrical power is disconnected from

NOTE For Quick Connect Multi-System the Water Heater.
installation only use the Quick
Connect Cord (part No. CF- 2. Remove the front cover (4 screws).
0706377, sold separately). 3. Pass the Quick Connect Cord through the wiring
throughway and into the Water Heater.
4. Plug the connector on the Quick Connect Cord
• The Remote Controller can be connected to to the connector inside the Water Heater.
either Water Heater A or B only. 5. Connect the ground wire (gray color wire) to the
screw at the base of the Water Heater.
NOTE Do not connect the Remote
Controller to both Water Heaters. NOTE If the ground wire is not attached,
If the Remote Controller is electrical noise may cause
connected to both Water Heaters, problems.
remove the unnecessary Remote
Controller before connecting the 6. Secure the Quick Connect Cord with a clamp.
Quick Connect Cord. 7. Reattach the front cover (4 screws).

• The wire coloring on the Quick Connect Cord (Use one the vacant holes)
will not be the same as the wire coloring of the Connector Clamp
connection plug inside the Water Heater.

1.Red 1.Red 1.White 1.Red

2.Black 2.Black 2.Green 2.Black
3.White 3.White 3.Red 3.White
4.Green 4.Green 4.Black 4.Green
5.Blue 5.Blue 5.Blue 5.Blue
6.Blue 6.Blue 6.Blue 6.Blue
Wiring Coupling Cord
Throughway

A B

Quick Connect “Quick Connect

Cord Cord” tag

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10. Remote Controller

Main Controller Bath Room Controller
Operation
ECM1D RC-9018C ECB1D ECB2D
Works
17ENB series Won't work
21ENB series Won't work
21ECB series Works
26ECB series
General application 26ENA series (× 2) Works
32END series (× 2) Won't work
(× 2) Won't work
Maximum number 1 1 1 2-3 Total: 4
of installed
Quick Connect Multi-
System
(2 units)
32END series Works
Recirculation system
(32END6 series only)
(1 unit only)
* The Remote Controller used is different, for general application (one unit installation) and piping applications
(Quick Connect Multi-System / Recirculation system).

10.1 Connecting Remote Controller Cord to the Water Heater

NOTE • Tie the excess cord outside the • Use remote controller cord for any extensions.
Water Heater. Do not put the • Install according to the National Electrical Code
extra length inside the Water and all applicable local codes.
Heater.
• The remote controller cord can
be extended up to 35 m. 1. Disconnect the electrical power to the Water
• Be sure to hand tighten when Heater.
screwing to the terminal block. 2. Leave enough slack so that the remote
Power tools may cause damage controller cord will not be damaged if the Water
to the terminal block. Heater is removed from the wall.
3. Remove the front cover (4 screws).
4. Pass the remote controller cord through the
wiring throughway and into the Water Heater.
5. Connect the Y-shaped terminals at the end of
the remote controller cord to the terminal block.
6. Secure the remote controller cord with a clamp.
7. Reattach the front cover.

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Remote Controller Remote Controller Cord

Terminals
Cord Clamp

Wiring Throughways
(21/26ECB series and 17/21ENB series) Remote
Controller
Cord Clamp Terminals
(32END series)

Remote
Controller
Terminals

Cord Clamp

(26ENA series)

10.2 Temperature Setting

21/26ECB series, 17/21ENB series and 26ENA

WARNING series
When changing the temperature, make sure to [The changing procedure of the maximum
confirm with the customer that the temperature temperature setting]
of the hot water will be very high and that there 1. Turn the Water Heater off by pressing the
is a risk of scalding. Operation button on the Remote Controller.
2. Disconnect the electrical power to the Water
Heater.
To ensure compliance with Australian Standard AS/ 3. Remove the front cover (4 screws).
NZS 3500.4, for sanitary areas, install the Water
Heater with a tempering valve. In New Zealand,
please refer to the New Zealand Building Code
and all other applicable electrical, gas fitting and
plumbing codes.
Temperature is controlled by the maximum
temperature set in the Water Heater.

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4. Find bridge attached to the inside of the front • 21/26ECB series, 17/21ENB series
cover, and insert the bridge into plastic clip
between the remote controller terminals. Bridge
• 26ENA series
Into Bridge A and Bridge B
(Inside of the front cover)

Bridge

Controller
Remote
(Inside of the front cover)

Modulation Switch (Inside of the Water Heater)

Bridge A

Setting Adjust

5. Reattach the front cover (4 screws).

6. Reconnect the electrical power to the Water
Heater.
Bridge B

(PCB)

(°C)
Without Main Controller Bath Room Controller
17/21ENB series, 21/26ECB series, 26ENA series Controller ECM1D RC-9018C ECB1D ECB2D
17ENB5 N/L Factory 50 37-48, 50 37-48, 50
21ENB5 N/L Setting
21ECB5 N/L
26ECB5 N/L Bridge in 42 37-42 37-42
50°C
model Factory 50 37-48, 50 37-48, 50
Setting
26ENA5 N/L
Bridge A 37-48, 50 50 37-48, 50
Bridge B 37-42 42 37-42
General 17ENB6 N/L Factory 37-48, 50,
55
application 21ENB6 N/L Setting 55
37-48, 50
21ECB6 N/L 37-48, 50,
26ECB6 N/L Bridge in 60 55, 60
55°C Factory 37-48, 50,
55
model Setting 55
37-48, 50,
26ENA6 N/L Bridge A 75 37-48, 50
55, 60, 75
37-48, 50,
Bridge B 60 55, 60
• Maximum temperature is controlled by the maximum default temperature set in the Water Heater.

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32END series 2) Press MODE button once when DISPLAY

lights “F03”.
[The changing procedure of the maximum • Switch to SELECT mode.
temperature setting] 3) Select the temperature using UP or DOWN
button.
NOTE This setting (“F03”) must be done 50°C model: 37-48°C (In 1°C intervals), 50°C
with all hot water fixtures closed 55°C model: 37-48°C (In 1°C intervals), 50°C,
within the first 10 minutes of 55°C, 60°C, 75°C
connecting the electrical power to
the Water Heater. 4) After selecting the temperature, press MODE
button again for 2 seconds.
• If “---” is displayed for a few seconds, turn
1. Turn the Water Heater off by pressing the the power off at the power point and wait
Operation button on the Remote Controller. 10 seconds, then turn the back on and
NOTE Do not use the Water Heater while repeat steps 3 1) to 4).
temperature setting. MODE
DISPLAY button
2. Remove the front cover (4 screws).
UP
3. Change the temperature with MODE button and button
UP/DOWN button on the status display.
1) Press and hold MODE button for 2 seconds,
and set the DISPLAY to “F03” using UP or DOWN
DOWN button. button

MINIMUM MAXIMUM
button button

4. Reattach the front cover (4 screws).

(°C)
Maximum Main Controller Bath Room Controller
MODE Without
General application Temperature Controller
button ECM1D RC-9018C ECB1D ECB2D
Setting
Factory 50 50 37-48, 50 37-48, 50
Setting
50°C 37 37 37 37
32END5 N/L
model
F03 ⁞ ⁞ ⁞ ⁞
48 48 37-48 37-48
Factory 37-48, 50,
55 55 37-48, 50
Setting 55
37 37 37 37
⁞ ⁞ ⁞ ⁞
55°C 48 48 37-48 37-48
32END6 N/L
model
F03 50 50 37-48, 50 37-48, 50
37-48, 50,
60 60 37-48, 50
55, 60
37-48, 50,
75 75 37-48, 50
55, 60, 75
• Maximum temperature is controlled by the maximum default temperature set in the Water Heater.

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(°C)
Quick Connect Multi- Main Controller Bath Room Controller
System (2 units) Maximum
MODE Without
Temperature Controller
Recirculation system button ECM1D RC-9018C ECB1D ECB2D
Setting
(32END6 N/L only)
(1 unit only)
Factory 50 37-48, 50
Setting
50°C 37 37
32END5 N/L
model
F03 ⁞ ⁞
48 37-48
Factory 37-48, 50,
55
Setting 55
37 37
⁞ ⁞
55°C 48 37-48
32END6 N/L
model 50 37-48, 50
F03
37-48, 50,
60 55, 60
37-48, 50,
75 55, 60, 65,
70, 75
• Maximum temperature is controlled by the maximum default temperature set in the Water Heater.
• (For Quick Connect Multi-System) Set the maximum temperature with each Water Heater.

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11. Trial Operation

The installer should test operate the Water Heater, [If installed with a Quick Connect Multi-System]
explain to the customer how to use the Water 4. Slowly open a hot water fixture and check that a
Heater, and give the owner this manual before Water Heater ignites independently.
leaving the installation.
NOTE If an error code “11” or “F11”
appears on the Remote Controller,
Trial Operation the air is not completely purged
from the gas pipe.
1) Close a hot water fixture.
DANGER 2) Turn the Water Heater off and
then back on.
There is a possibility of scald if the setting 3) Reopen a hot water fixture.
temperature is too high. 4) If necessary, repeat until the air
is completely purged from the
If overheating occur, or the gas supply fail to gas pipe.
shut off, turn off the manual control valve to the
appliance. 5. To change ignition priority on the heaters, press
and hold the Maximum or Minimum burner set
NOTE • White smoke may be noticed button on the circuit board, repeat step 4.
from the exhaust vent during
cold weather. This is not a Water Heater A Ignites
malfunction of the Water Heater. Water Heater B Doesn’t Ignite
• If the Water Heater does
not operate normally, refer Press and hold the Maximum or Minimum
to “Troubleshooting” in the burner set button on Water Heater B
Owner’s Guide.
Water Heater A Doesn’t Ignite
Water Heater B Ignites
1. Open a hot water fixture to confirm that water is
available, and then close the fixture. NOTE If step 4 and step 5 cannot be
2. Open the gas supply valve. done, the Quick Connect Cord may
3. Turn on the Operation button on the Remote not be properly connected.
Controller (the Operation indicator will turn on). Check that the cord is properly
connected.
[If installed a single water heater]
4. Open a hot water fixture and confirm that the Proceed to Step 6
Burner on indicator of Remote Controller turns
on, and that hot water is being produced.
[Procedure to follow after step 5 for both
NOTE If an error code “11” appears on installation of a single Water Heater and
the Remote Controller, air may be installation with a Quick Connect Multi-System]
trapped in the gas pipe. 6. After the trial operation, clean the filter in the
1) Close a hot water fixture. cold water inlet according to the procedure as
2) Turn the unit off and then back follows.
on.
3) Open a hot water fixture again.
4) If necessary, repeat until the air
is completely purged from the
gas pipe.

5. Check that the hot water temperature changes

by pressing the ↑ / ↓ buttons.
Proceed to Step 6

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1) Close the water supply valve. Handling after trial operation

Sealing If the Water Heater will not be used immediately,

close all gas and water valves, and drain all of the
water out of the Water Heater and the plumbing
system to prevent the Water Heater and system
from freezing, and discharge the gas out of the gas
pipe.
Inlet water filter
NOTICE
Water Supply Valve Freezing is not covered by the warranty.
(e.g. 26ECB5N)
2) Open all hot water fixtures. Lighting Instructions
3) With a bucket ready, remove the inlet water
filter. (about 1 L will drain out)
4) Clean the inlet water filter with a brush under
running water.
WARNING
5) Reattach and close inlet water filter. A fire or explosion may result if these
instructions are not followed, which may cause
NOTE Do not lose the Sealing. death, personal injury or property damage.

6) Close all hot water fixtures.

7) Open the water supply valve and check that This Water Heater does not have a pilot. It is
water does not leak from the inlet water filter. equipped with an ignition device that automatically
lights the burner.
Do not try to light the burner by hand.
If error codes “11”, “12”, and “90” appear, check 1. Read the safety information in the installation
the following contents. manual or on the right side of the Water Heater.
2. Turn off all electrical power to the Water Heater.
[“11” : Ignition failure, “12” : Flame loss] 3. Do not attempt to light the burner by hand.
• Check that the gas supply pipe is appropriately 4. Turn the gas control manual valve (external to
sized. the Water Heater) clockwise to the off position.
• Check that the gas supply pressure is within the 5. Wait five minutes to clear out any gas. If the
ranges required in this manual. smell of gas remains, stop, and follow the
• Check that the gas supply matches the type instructions on page 3 of Owner's Guide.
indicated on the Water Heater’s rating plate. 6. Turn the gas control manual valve
• Air may be left in the gas piping. Repeat the counterclockwise to the on position.
power ON/OFF. 7. Turn on the electrical power to the Water
Heater.
[“90” : Combustion abnormality] 8. The Water Heater will now operate whenever
• Check that the air supply / exhaust vent for hot water is needed. If the Water Heater will not
blockage. operate, follow the shutdown instructions and
• Check that the gas supply pressure is within the call a service technician.
ranges required in this manual.
• Check that the condensate piping is not frozen or
clogged. Shutdown Instructions
• Check that the condensate piping is in a
downward slope. 1. Stop any water demand.
2. Turn off the electrical power.
3. Turn the gas control manual valve clockwise to
the off position.

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12. Plumbing Application (For 32END6 series only)

Recirculation System

• With a Recirculation System, the water from the Water Heater to the fixtures can be warmed up in advance.
You can get hot water to your fixtures more quickly with less waste of water.
• Scale build-up is more likely to occur in a Recirculation System, therefore it is critically important to have
proper maintenance. Refer to the Owner’s Manual.

Hot Water Return Line

Cold Water Supply

Fixtures

Gas Supply Expansion Tank

(Install according
to local code)

Aquastat
Set the Aquastat to 5˚C below
the set output temperature.
An aquastat is the minimum
pump control requirement in
order to maintain the full
recirculation warranty.
Globe
Valve

Relay for Pump Pump Control Signal

Pump Control Signal is the Pump
preferred method to control
the recirculation pump. Size the pump to provide a
A relay connection must be maximum of 7.5 L/min through
used. the system at 3 m of head plus
If the Pump Control Signal is piping losses.
not used, an Aquastat may be Adjust the flow using a globe
used to control the pump. valve and verify the flow rate
with the maintenance monitors.

Hot Water Optional 30-40 L Storage Tank

(To alleviate temperature fluctuation)

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13. Installation of the Quick Connect

Multi-System (For 32END series only)
The Quick Connect Multi-System allows the installation of two Water Heaters together utilizing only the Quick
Connect Cord.

System Diagram Quick

Connect Cord Cord
Connect a single Remote Controller Cord Connector Connector
to only one of the Water Heaters. Terminal Block

Remote Controller

Remote Controller Cord

Gas Supply
Cold Water Supply
Hot Water

Typical Plumbing

Insulate or apply heating materials to both the cold water supply piping and the hot water supply piping to
prevent freezing during cold weather and to prevent heat loss through the piping.

Distance at center
464-950 mm

Distance on sides
0-480 mm

Make this distance ( ) as Quick Connect Cord

short as possible. The hot (2 m)
water temperature will Size the piping to allow for the
become unstable as the pipe maximum flow rates of the Water
length increases. Heaters.

Hot Water
Cold Water

Shutoff Valve Leave enough clearance around Shutoff Valve

the plumbing to apply insulation.
It will be necessary to add bends The backflow preventer should be
to the piping to ensure that this placed upstream of the cold water
clearance is available. branch.

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14. Maintenance
14.1 Periodic Check

• Check the following to ensure proper operation

of the Water Heater periodically .
• Also check the items of maintenance described in
the Owner’s Guide or consult Dux Hot Water for
recommended service checks.

[Burner]
• Check the burner flame periodically for a proper
blue color and consistency.
• If the flame does not appear normal, the burner
may need to be cleaned by a qualified service
technician.

[Water filter]
• Check and clean the filter inside of cold inlet
connection.

NOTICE
Do not use this appliance if any part has been
under water. Immediately call a qualified service
technician to inspect the appliance and to
replace any part of the control system and any
gas control which has been under water.

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14.2 WATER QUALITY

All Dux water heating appliances are constructed from high quality materials and components and all are
certified for compliance with relevant parts of Australian and New Zealand gas, electrical and water standards.

Whilst Dux water heaters are warranted against defects, the warranty is conditional upon correct installation and
use, in accordance with detailed instructions provided with the heater. In the case of the water supplied to the
heater, it is important that the water quality be of acceptable standard.

The water quality limits/parameters listed in water quality table are considered acceptable and generally,
Australian and New Zealand suburban water supplies fall within these limits/parameters.

In areas of Australia and New Zealand where water may be supplied, either fully or partly, from bores, artesian
wells or similar, one or more of the important limits may well be exceeded and the heater could, therefore, be at
risk of failure.

Where uncertainty exists concerning water quality, intending appliance users should seek a water analysis from
the water supplying authority and in cases where it is established that the water supply does not meet the
quality requirements of the water quality table, the Dux warranty would not apply.

WATER QUALITY TABLE

Maximum levels:

pH Saturation Total Chlorides Sodium Iron Silicon

Index(LSI) Hardness Dioxide
(langelier) (SiO2)
6.5-9 +0.4 to 200 mg/L 250 mg/L 180 mg/L 1 mg/L 50 mg/L
Minus 1.0
@65C

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